Customer Reviews for U-Haul Moving & Storage of Atwater Village

4395 évaluations

2671 Fletcher Dr   Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

(323) 664-3516

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(323) 664-3516

2671 Fletcher Dr
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

LATAUSHA B. 
Évaluation :
5

Hire more people like this guy! He was seemingly alone at this time in the morning, but seemed like he was helping three clients at once like a pro!

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO M. 
Évaluation :
2

Everything was fast and easy and I loved that. However, the truck was filthy. Extremely dirty inside and outside of the truck and even the steering wheel was so, so sticky. It really was nasty. You need to remember that people are moving their personal belongings to a new home, things of value. Especially now with COVID still going on the maintenance of these trucks needs to be taken even further. I definitely would look somewhere else in the future for renting, somewhere where the location and trucks are clean.

JHAIRO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
4

I have only one complaint that I was told I could not return the car transport trailer to any U-Haul location... I had to go about 10 miles out of my way to deliver it... other than that the staff was very professional and informative.

ERNESTO F. 
Évaluation :
1

Miles rate to high I will go back to enterprise unlimited mileage. I got trick with that ,19,99 $ advertise

VICTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VARDAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
3

The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.

CHRISTINE G.  |  Expérience générale 
Évaluation :
5

Leon was so helpful, sweet & friendly â€" he made our stressful moving day with UHaul more seamless and enjoyable. Thanks for everything, Leon!

Eva T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS D. 
Évaluation :
5

Keep doing a great job

FRANCISCO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
5

Na

Rebecca M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Cesar, fast and efficient, very smooth transaction, truck in good shape, good price

Carlos B. 
Évaluation :
3

Make sure each van/rentals are checked before pick up for any notification lights on, tire pressure and maintenance in general. We had to switch the van twice because one van had nail stuck to the tire, the other van had similar issue.

VIGEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robrto P. 
Évaluation :
2

I reserved a U-Haul pickup truck online. Got to the location, no pickup truck. This was a major pain, as I'd made time-sensitive moving arrangements, depending on U-Haul to provide the truck I'd reserved. The owner of the location was apologetic, got on the phone with U-Haul, and found a pickup for me at another location. Which I very much appreciated. If not for him, this would be a one-star review.

CHAD H. 
Évaluation :
4

I had a car maintenance problem on the trip and communicated it thru UHaul.com and directly to this location 3-4 days prior to turn in. No one seemed to realize this until the day of turn in. They were cool about it though

JAMES S. 
Évaluation :
3

truck only had 1/4 tank of gas when picked up. also no option for a one way rental, even though it was advertised.

Daniel L. 
Évaluation :
5

Thank you to the entire Fletcher U-Haul staff for always taking care of me. With reservation my truck is always ready to go and very little waiting. A special Thanks to the amazing Carlos, for always taking that extra step to make sure everything is well maintained and ready to go. Thanks to Albert and the other guys that make Fletcher U Haul run efficiently. Excellent customer Service.

RAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena A. 
Évaluation :
5

Excellent

Victor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arman K. 
Évaluation :
5

very good and fast

alex T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSHE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
1

Was charged two different cleaning fees for something that I have never been charged before for. I have rented probably 5 different trucks in the last 2 months and never will rent from uhaul again. I hope the 50 $bucks was worth it

DEREK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN G. 
Évaluation :
5

App worked good for check in, the guy at our check-out was great! Super easy.

PHILLIP B. 
Évaluation :
5

Very efficient and friendly.

ARMAN K. 
Évaluation :
5

Helpful and relaxed folks. Perfect for the neighborhood. I stopped doing the mobile check-in. The real human beings work much better. It can get busy at this location, so don't be impatient. I usually take 15-30 mins. before I can drive off the lot. Some reliable workers are waiting outside the business as well, in case you need a hand.

Johannes H. 
Évaluation :
5

Easiest and best U-Haul experience to date. Was dreading having to do rent a pickup truck but it turned out to be a great experience. Easy and quick. Staff was exceptionally helpful, fast and pleasant. A++ good job, this time.

NOEL M. 
Évaluation :
5

Je

RODOLFO R. 
Évaluation :
5

You have one of the best staffs of all time â€" thank you. And I love this leave a box program. I'll make sure to bring my boxes by when I can. Rather you have them for those who need them vs recycling Cause who knows where the hell that actually is.

Elicia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meagan K. 
Évaluation :
5

Easy in and out - thanks!

Stephanie L. 
Évaluation :
5

Everyone was great love you

LUKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kahlil N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
5

Very friendly guy's, it's always a good experience there. It's truly refreshing to be treated kindly these day's it is a rare thing believe me ,thank you.

JEANCLAUDE V. 
Évaluation :
5

Great sevice. Keep up the good work.

Augustine N. 
Évaluation :
2

Customer service needs to increase sometimes i book a van and then a person calls me they are not available. So don't really understand why the system allows me to book it.

Ralph M. 
Évaluation :
5

I must say the uhaul.com website is not the most user friendly to navigate. It was hard to figure out whether trailers can be rented on way only for example. The UHaul employee helping me was extremely helpful, courteous and friendly. Efficient and overall a great experience. This is why I keep coming back to the Los Angeles 'Fletcher' location. Merci.

GERALT B. 
Évaluation :
5

This location was great! I usually go to Hollywood Uhaul because it is closer to my house. This location was closer to my work and it is Waaaayyyyy better. I will drive the extra mile to this location from now on!

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
5

It was a Perfect experience. The store even corrected an error the telephone reservation customer service person made with the size of the truck. Everything was super quick and easy. Merci.

ALEXANDER A. 
Évaluation :
4

Always tell the client about the idling engine shut off before departure.(I thought there was a serious problem!

WILLIAM S. 
Évaluation :
4

Mobile check in is worthless. Takes more work and has so many more checkpoints like calling my 70 year old mom to verify I'll return a truck than waiting in line for 5 minutes. I can't believe this process hasn't improved over the years. Rarely has technology been so much worse than the old school way than this. Kill mobile check in or fix it completely. No need to check with my mom before doing either.

JOSHUA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
2

answer the phone call pull out the truck for customer from the parking explain the basic function about the truck for customer

REZA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
3

The online system seems to be totally buggy and ineffective at every step. The online pickup did not work. The system to add a drivers license photo (through a link in a text provided by the staff) did not work. The damage check via a link from the staff did not work. Even the email receipt was oddly delayed. It's not possible to call the location directly beyond hearing a recording of their hours to look into any of these issues. While I was waiting at the location for my rental to be sorted out, I overheard two other customers dealing with similar issues. This was also the third time in a month that I've had the experience of none of the online components working.

CATHERINE S. 
Évaluation :
2

Check in with the app was a JOKE Waited around in the cold at 7am for an HOUR on hold with Uhaul before the app was able to be fixed to allow me to check in before business hours. MOST UNPROFESSIONAL RENTAL EXPERIENCE I'VE EVER HAD - COMPLETE JOKE

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS S. 
Évaluation :
5

Alberto was very helpful Entire process went smoothly. I asked if Uhaul honored/gave military veterans a discount the answer was ‘NO' Disappointing

MIKI H. 
Évaluation :
5

Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st

robert m.  |  Expérience générale 
Évaluation :
5

I now see there was a fuel credit. I'm sorry for the prior review and only 4 stars. Service was great. Thank you!

WILLIAM A. 
Évaluation :
4

The staff was exceptional. I was however very thrown-back and disappointed when I had less than 1/8 of the tank when I got in the truck. It says there is a 30 $fee if you bring it back below a 1/4 tank. Whats the fee for if you don't do anything about it beside leave it for the next person.

WILLIAM A. 
Évaluation :
4

Thank you very much. Robert helped yesterday with our reservation and he was very professional, also the staff in the morning I just can't remember his name.

PETE T. 
Évaluation :
5

he was very friendly, and helpful.

JEANCLAUDE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAITLIN W. 
Évaluation :
5

Great experience

Christopher R. 
Évaluation :
4

Love Uhaul

Pete R. 
Évaluation :
5

Everything was handled perfectly. Keep up the good work.

DONALD D. 
Évaluation :
5

You guys are the best #1

MANUEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO E. 
Évaluation :
5

The whole experience was a pleasant. Thank you

Sandy C. 
Évaluation :
5

the whole process of renting went smoothly, very pleasant service. Please keep it up.

MONTGOMERY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Everyone was great

MARTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
5

I rented a 15' truck and was charged fir a dolly that was inside (even though I didn't request one)... I had to move it out of the way because of the items that I was loading... if possible to not automatically load a dolly when renting out the trucks that get in the way so we don't get charged an additional 7 $... for moving it out of our way... I don't think 7 $is a lot but when it's not necessary it kind of makes you feel like you're being taken for 7 $... I rented the 15' truck because I needed the space in a 15' truck not the space plus a dolly... just my opinion... also it's very difficult to see my receipt and haven't received and email with the final charges so that would be helpful if it was available on the app. thank you.

Nancy C. 
Évaluation :
5

Very helpful staff. Amazing human beings.

Sevak T. 
Évaluation :
5

They went above and beyond to accommodate my needs alway a pleasure doing business at that location.

RAYMOND G. 
Évaluation :
5

Much improvements are needed on your online reservation system. Renting a trailer for longer than 24 hours is still not available. In addition, my original trailer reservation wasn't available and no body contacted me ahead of the time. If I didn't follow-up with u-haul pro actively I would have wasted my time at my scheduled to pick up time and date.

James W. 
Évaluation :
5

Everything is great we love the good customer service

MANUEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar T. 
Évaluation :
1

Fix the rentals before letting others use them the last one I got off this location was the most horrible experience of my life. Also clean the cabs before returning them please and thank you.

ZOILA V. 
Évaluation :
5

All good

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN LOUISE E. 
Évaluation :
5

Perhaps prompter service in person

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Alberto contacted me as a reminder "my U-Haul Rental is still pending pick-up." I like that for sure. And he was helpful and easy to work with. . .for someone like myself always in a hurry, I like having that the Atwater Village 90039 U-haul staff are readily available and expeditious. Thanks. B

NFN B. 
Évaluation :
5

Very friendly and professional

Nounik G.  |  Online Move In 
Évaluation :
5

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

dalton G.  |  Premières impressions 
Évaluation :
5

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

AARON J.  |  Expérience générale 
Évaluation :
2

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...

Pietro S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa l.  |  Expérience générale 
Évaluation :
5

The friendly staff and clean facility make this facility awesome!

Debbie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda K.  |  Expérience générale 
Évaluation :
5

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

TRISH S.  |  Expérience générale 
Évaluation :
5

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Merci.

ANA M.  |  Expérience générale 
Évaluation :
5

N/a

JOSE ROMEO F.  |  Expérience générale 
Évaluation :
5

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

thomas g.  |  Expérience générale 
Évaluation :
3

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Anna C.  |  Premières impressions 
Évaluation :
5

Friendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

cyndi D.  |  Expérience générale 
Évaluation :
4

Aucun

Raymond g.  |  Expérience générale 
Évaluation :
4

Merci

delores a.  |  Expérience générale 
Évaluation :
5

They made moving simple and easy.

Alyssa M.  |  Expérience générale 
Évaluation :
5

I'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Driss C.  |  Expérience générale 
Non reviews have been submitted for this location.

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