Super easy to get in & out. I was told no parking on site but there were a few cars on the lot when I came in and when I dropped the truck back off.Ryan P.
Customer Reviews for U-Haul Moving & Storage of Atwater Village
Pour nous contacter
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing, all was good!FRANCOIS-PIERRE C.
I did rent 26 truck last week two times one on 5/16/2022 at Fletcher 90065 Truck had check engine light on less than 1/16 on gas gauge ,on sunday i did rent again on 5/22/2022 i was given same Truck 26 with same problem check engine light on and FUEL LEVEL LOW AT PICK UP .when i asked to uhaul employee about these issues said an excuse IT IS NO FAIR THAT KIND OF BAD SERVICE AND MAINTENANCE ON TRUCKS I TRIED TO GET IN TOUCH TI REPORT TO A SUPERVISOR BUT ALL EMPLOYEES THERE ARE SAME KIND A SAME REVIEW WILL BE POST ON YELP FACEBOOK YAHOO ABOUT THESE THANKSJUAN C.
Le client n'a pas laissé de commentaire.Marilou H.
Amazing workers helping to check out the reserved vehicles quickly. Merci.Tessa V.
Excellent help desk service! Thank you!Tessa V.
Le client n'a pas laissé de commentaire.Matt P.
Le client n'a pas laissé de commentaire.Stephen D.
Do the pics of damages on car differentlyAndrew L.
Le client n'a pas laissé de commentaire.Jacob D.
Le client n'a pas laissé de commentaire.Margaret H.
All the employees were prompt and very helpful in getting me the service I needed on time.Yemi O.
Le client n'a pas laissé de commentaire.Angela A.
Le client n'a pas laissé de commentaire.Jordan N.
Le client n'a pas laissé de commentaire.Victoria G.
Excellent service. One of the workers even jumped my battery when the care wouldn't start. Courteous, helpful staff.Donald K.
Le client n'a pas laissé de commentaire.LUPE B.
Le client n'a pas laissé de commentaire.Linda E.
The Fletcher Dr, team is awesome. Thanks to Carlos, Albert,Cosme and Leon. Amazing team.RAMON M.
Le client n'a pas laissé de commentaire.Joan G.
Each and everyone of the staff were wonderful. They are customer oriented, polite and pleasure to work with. You are very lucky to have them. Will definitely refer and use this location again, Thank you.Shari C.
Le client n'a pas laissé de commentaire.Janyce E.
Le client n'a pas laissé de commentaire.Dillan C.
Le client n'a pas laissé de commentaire.Adedoyin F.
Well, been going to this location for years, great people.Benjamin C.
Le client n'a pas laissé de commentaire.Chrisula B.
Le client n'a pas laissé de commentaire.Charla E.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Steve E.
Everything was great!Barbara R.
The uhaul battery died and caused my employees and my work lots of hassle and delayed and very important project. When I called about a refund it wasn't automatically issued and still waiting on it. We had to use rent another uhaul from another location.Mason S.
The fletcher location had great staff who knew what they were doing. The Hollywood location sucks! The employees there contradicted themselves so many times. They almost cost me my entire trip.Adrian A.
Le client n'a pas laissé de commentaire.Adam D.
Le client n'a pas laissé de commentaire.BERNARD B.
Le client n'a pas laissé de commentaire.Traci H.
Le client n'a pas laissé de commentaire.Jesse C.
Le client n'a pas laissé de commentaire.Romie B.
Excellent customer service and staff!Alison M.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.Chris K.
Both gentlemen who helped me at check out and check in were very helpful and knew their stuff. Will use again.Charles M.
Le client n'a pas laissé de commentaire.Bill S.
Dan at the AtwaterVillage location was professional, kind, and knowledgeable. He is the reason for the five stars.Uju A.
Truck had a big indent in bed floor making it hard to roll items in the truck. Also the fan runs inside the cabin but no air comes out of the vents. No air conditioning only hot air in cabin.Steven M.
Le client n'a pas laissé de commentaire.Rene P.
Le client n'a pas laissé de commentaire.Carlos P.
Went to rent a U-Haul cargo van and I must admit good experience. Van was filled up with gas, vehicle was clean, Low mileage on the vehicle, and great brakes. U-Haul staff very friendly and professional and got me in and out towards the van within 10 minutes. When I return the van I just pulled up to returns they checked it out once again 10 minutes and I was on my way. From this experience I would highly recommend this facility.Eric H.
Prepare me for the fact you want to call someone or have me give my passport to confirm my identityTorrance K.
Very helpful staff. A+Blake R.
Excellent customer service. If I may add the 6th street near downtown location has a terrible customer service and did not comply with what they offered. I'm still waiting for a call back from customer service main office to fix the issue.Rene B.
Keep doing what you're doing.Jackie P.
Le client n'a pas laissé de commentaire.laina M.
Le client n'a pas laissé de commentaire.eddel I.
Le client n'a pas laissé de commentaire.Joel L.
Great location, great staff.Don T.
No improvements necessaryJose M.
Le client n'a pas laissé de commentaire.Ashley M.
Le client n'a pas laissé de commentaire.Joel L.
Not a thing, the service was perfect.. can't complainMargaret B.
Friendly. Organized. Patient. Knowledgeable!Tina S.
Le client n'a pas laissé de commentaire.Metika C.
Excellent service. I would definitely use the service again.Khai T.
Le client n'a pas laissé de commentaire.Jose O.
Tequila was very helpful and had great customer service In a prompt timely manner. Leon G. was very friendly and also provided excellent customer service. Through the years of renting vehicles with Uhaul, this has been the best experience we had ever received. Keep up the great work!! Thank you for your friendly, helpful, and reliable services!! Best regards, ARCAustyn C.
Le client n'a pas laissé de commentaire.CLAUDIA A.
Le client n'a pas laissé de commentaire.Josue S.
Super easy in and out! Only thing I wish was different is that employees and customers were wearing their face masks inside the store/office.Julie W.
Great service staff is great!!MANUEL Z.
Coffee n donuts. Lol.vincet Z.
Always go to that location, nice and helpfull staffBenjamin C.
Give the whole crew a raise. They were all awesome and made the whole process easy.Justin B.
Great customer service from everyone there! Highly recommended!!!Alan K.
Le client n'a pas laissé de commentaire.MICHEL S.
Le client n'a pas laissé de commentaire.Robert E.
I need a discount or full refund. The van was extremely dirty. Not only the cargo part but the cabin itself had a cigarette butt, food scraps and crumbs, trash and a half smoked joint. It also reeked of weed. I will be needing to be contacted and get money backTracy R.
Check out and check in were both quick and easy. Keep up the good work!Neil B.
Le client n'a pas laissé de commentaire.RAMON B.
I really appreciated the staff. Very helpful and kind. Great locationAlexis H.
My vehicle came with less than a quarter tank of gas. The back trailer door broke after I packed the truck and had to wait an hour and a half for it to get fixed. Also had to unload half of my furniture for it to get repaired.Norm S.
Le client n'a pas laissé de commentaire.wilfredo A.
the gentleman who huck up the trailer was very polite and professional. good customer serviceMarcos A.
Excellently customer service and assistance. Best experience yet in renting a vehicle from U-Haul.RICHARD W.
Great Service From The Gentleman In The Counter With The Pony Tail Profesional And Comforting When A Day Was Already Hectic.Juan H.
The tire popped horribly it was completely bare, no treads to begin with. The customer rep said they would consider a partial refund not a full usually decided by the manager. The manager gave a $40 discount for the $214 total charge but it was nearly half a day of wasted labor (for 6 people that's $800) and James, the customer service rep, said he would recommend a full refund after seeing pictures of the tires. How can you even let equipment in that state be returned or dispensed? Horrible and we will be doing a charge back if I'm not contacted back 424-450-5600won K.
Le client n'a pas laissé de commentaire.Ann L.
One thing that was irritating was I called To ask how much the gas charge would be to see if I should fill up before dropping off and the lady in the phone had no answer for me? Why do the customer service people not have this answer? She said around $5/gallon but that couldn't be right,RIO W.
Le client n'a pas laissé de commentaire.erin C.
Le client n'a pas laissé de commentaire.Justin W.
Nothing, everything its greatMELVIN C.
Le client n'a pas laissé de commentaire.Amanda B.
Hahaha!....some discounts!Eriberto M.
Le client n'a pas laissé de commentaire.Rita R.
The outside of the cargo van wasn't all the way clean, plus smeared windows. (The outside cleanliness wasn't a big deal to us though if we are expected to return it clean we should receive it clean.) And our package of 6 moving blankets only had 5. Van drove great. Overall a very good experience. Merci.Heather G.
Carlos, Albert and Caesar are awesome. Excellent customer service.RAMON M.
Le client n'a pas laissé de commentaire.HECTOR G.
Thank. you.DORA M.
Le client n'a pas laissé de commentaire.MARTIN S.
Le client n'a pas laissé de commentaire.Yong J.
Good costomer serviceWILLIAM M.
Friendly and fast customer service. Keep up the good work!!!VINCENT D.
The room did not have my free lock inside and I had to go out and buy one cause the place was closed.Salena C. | Online Move In
Le client n'a pas laissé de commentaire.ALICIA M. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Service was great. Everyone here is so efficient and friendly.NATALIEI R. | Expérience générale
I need 24 hour access please.David R. | Premières impressions
Le client n'a pas laissé de commentaire.Matt F. | Expérience générale
The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.CHRISTINE G. | Expérience générale
Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora strobert m. | Expérience générale
Very friendly and professionalNounik G. | Online Move In
These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.dalton G. | Premières impressions
Great team at this location. Excellent customer service and always on top of things. 5 stars all day.AARON J. | Expérience générale
I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that's why traps are in each unit...Pietro S. | Expérience générale
Le client n'a pas laissé de commentaire.Byron V. | Online Move In
Le client n'a pas laissé de commentaire.rosa l. | Expérience générale
The friendly staff and clean facility make this facility awesome!Debbie S. | Expérience générale
Le client n'a pas laissé de commentaire.Amanda K. | Expérience générale
The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. TrishTRISH S. | Expérience générale
For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Merci.ANA M. | Expérience générale
N/aJOSE ROMEO F. | Expérience générale
Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.thomas g. | Expérience générale
I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.Anna C. | Premières impressions
Friendliness is important & the entire staff; kiana, Astrid, the guys (can't recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!cyndi D. | Expérience générale
AucunRaymond g. | Expérience générale
Mercidelores a. | Expérience générale
They made moving simple and easy.Alyssa M. | Expérience générale
I'm always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.Driss C. | Expérience générale
Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).Ben H. | Expérience générale
I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crewClark R. | Expérience générale
Had a great experience here. Staff was always helpfulmelissa s. | Expérience générale
Such a friendly and helpful crew!Derek B. | Expérience générale
naRachel S. | Expérience générale
TerribleTim S. | Expérience générale
Staff was always very friendly and helpful.donna h. | Expérience générale
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