Customer Reviews for U-Haul Moving & Storage of Atwater Village

4 501 évaluations

2671 Fletcher Dr   Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

(323) 664-3516

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(323) 664-3516

2671 Fletcher Dr
Los Angeles, CA 90039
(Between Riverside Dr & San Fernando Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar R. 
Évaluation :
5

Great Customer Service, easy to rent, fast & secure!

Jackie C. 
Évaluation :
1

First, Rude personal! Second, the person did not clarify the gas level and at the return he said it was half which was not true because I remember I saw it was above quarter and I returned it at the same level but he charged me extra. I explained to him but he said I should have taken picture myself at the pick up which I think it is deceiving from the uhaul personal aching against customers!!!

MOHAMMAD S. 
Évaluation :
5

Great service. Thanks Uhal

JEREMY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILMER C. 
Évaluation :
5

This is my favorite U-Haul location BY FAR in Los Angeles. I never rent from any other location if I can help it. The staff is great. No unreasonable wait times. The trucks are mostly a bit old but well maintained. If you reserve a truck, you get a truck. This is not always the case at other locations. Thanks to all who work there. You're the best!

Martha D. 
Évaluation :
5

I thought the customer service at this location was great! Van could've been cleaner

NICHOLAS S. 
Évaluation :
5

Carlos and the entire staff are amazing. Excellent customer service and reliable. Great place to do business with. As a business owner we need a dependable company and Atwater Uhaul is number “ 1”. Thank you guys for going out of your way always.

RAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
4

Annoyingly couldn't get through to the actual site on the phone and customer service was unhelpful, left my parking pass in my vehicle and lost it

ADAM Z. 
Évaluation :
5

My truck smelled like onions. It was disgusting to be in the truck for 4 hours with that smell. Other than that it was fine

FIDIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin R. 
Évaluation :
5

Good peeps

SEAN S. 
Évaluation :
5

would like for smaller pickup trucks to be available.

ROBERT L. 
Évaluation :
1

Everything

Daria D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NINO S. 
Évaluation :
5

Best locale in l.a.

RODOLFO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REI O. 
Évaluation :
5

Carlos went above and beyond to make me a happy customer. Would highly recommend this location!

Tyler J. 
Évaluation :
5

Customer service is ok and helpful

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel B. 
Évaluation :
5

Everyone at the location was friendly, professional, and helpful. Renting the van was quick and easy. Returning the van was easy too. As for improvements... How about giving those guys a raise?

Colin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat J. 
Évaluation :
5

The left mirror of the truck was stuck and was unable to use it effectively because I could not adjust it. It would be great if the equipment was inspected to make sure everything is in working order

Magnolo B. 
Évaluation :
1

I have been charged multiple times for plastic boxes I have already returned, I contacted Uhaul and management was supposed to reach out, they never did.

Nina P. 
Évaluation :
5

Awesome service Thank you

Jaime B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mckensy P. 
Évaluation :
4

Easy drop off, helpful staff

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL Y. 
Évaluation :
5

Great experience. After turn-in they helped reduce rate based on mileage.

NEILANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia L. 
Évaluation :
1

They double book the trucks then will tell you stupid excuses why the truck is not available.

MARK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yen-Chu C. 
Évaluation :
5

Beat u-haul experience I think I ever had

Michael L. 
Évaluation :
5

Nothing this time. Thanks to the crew there for an easy out and return check back in.

PATRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS H. 
Évaluation :
1

The person checked me in on return was rude and absolutely no customer service. I had some dust in the bed of the van after walking on the black overlay. He wanted to charge me 35 $to clean it. I explained to him it is just minor dust and he backed off. Melvin i think his name was not very please t to deal with. So sorry to bring this to you. Hope you can correct the situation. Have a blessed day.

HARUTYUN M. 
Évaluation :
5

i would recommend this location for rental

Andrea G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO M. 
Évaluation :
5

I did not like the identity verification process; that should have been made clear at the time of registration; what good is it to call someone to verify identity. The drivers license should be sufficient. I have rented uhaul vehicles for nearly 40 years and I believe that process should be reconsidered.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ileana G. 
Évaluation :
5

Great staff

Nicholas L. 
Évaluation :
5

Easy to check in and check out, quick, not too long of a wait time. Staff was helpful, friendly and efficient. Great rental experience.

CHRISTOPHER C. 
Évaluation :
4

we have rented crates 2 times and both times they were filthy upon pick up, so we have had to individually hose off each one. It would be nice if crates were truly "cleaned and disinfected" between each client like it says on the website. the crates were covered in dirt and pet hair, which made it clear they were not cleaned between clients.

Rachel F. 
Évaluation :
5

I had a great experience renting a nine-foot van and 10 ready-to-go boxes for 24 hours from this location. I'd like to particularly single out Cesar for praise. The U-haul website had indicated that only 6 ready-to-go boxes were available at this location, but when I arrived Monday to pick up the boxes, Cesar saw that he could actually let me have 10. And when there was a mix-up for the return time for the boxes, he fixed it for me. I also dealt with Cesar when both picking up and dropping off the van. He is an exceptional employee: polite, courteous, and very helpful. You should give him a raise!

GARY B. 
Évaluation :
1

Your general manager and sales guy got a good routine on making money on fuel

EDWIN O. 
Évaluation :
2

1. The uhaul website scheduled my appointment at a pickup location that was already closed. Initially scheduled at 7pm and moved to 6pm. Had to deal with difficult uhaul reps at the location as they mentioned their store had closed at 6pm and we're unwilling to accommodate the pickup. They mentioned there wasn't a reservation at the location despite my confirmation email. 2. Spoke with a Uhaul rep(he was very helfpul) and relocated me to a new uhaul location that was further away my preferred location. Thereby elongating the travel distance, the new pickup location, old residence, new residence , and round trip. Conclusion of the call; the rep ensured that there would be a 50 $credit and a rep would follow up with a customer service call. 3. When I was in the process of picking up my truck at the new location, their was a system error, and the truck was given to another customer. Assigning me to a new truck but it did it provide the correct vehicle information. Therefore the other customer had driven off with my previously assigned vehicle. 4. After discovery that my vehicle was newly assigned, I was on a customer service hold for 45 minutes. The lady I spoke with was very helpful in getting me setup with the mobile check in. 5. Finally picked up at the truck at 8:30pm and had to drive from the new location to my old spot to start moving. What should've been a pickup at 6pm, I was delayed 2,5 hours until I was given the truck. As I had requested to rent a dolly in my initial reservation to assist with the moving process, I didn't finish moving until 12am. I'm very frustrated with the whole ordeal; going to location that was closed at 6pm(despite initially being scheduled at 7pm and later 6pm), dealing with unhelpful reps at the location, the time on when received truck, and lack of equipment. It was time wasted and additional stress to an already stressful situation. I've used Uhaul before and had a wonderful experience in past events. I'm not sure if this perfect storm was attributed to new covid policies. I would like to note that the customer service reps were very helpful and the saving grace to even allowing me to finish my move. I understand that a lot of these things plays out and was out of their control.

FROHMAN C. 
Évaluation :
3

I accidentally drove past stop sign in the lot and got a rude remarks from the person. “ can't you see the stop sign” I apologized but he was very rude to address the situation in that matter

HARUTYUN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO R. 
Évaluation :
4

Had to wait a considerable time to get hooked up, the very helpful attendance seem to be alone with lots of business. Also, I would rather that the trailer would've been actually clean. When I pointed out that the bottom of both trailers that were available were dirty he said I don't pan attention to it. For which I thanked him but I would much rather the trailer have been clean and not feel like I was potentially going to be charge for it when I got back But I must say again, attendant was trying hard, doing his best, and overworked

Maurice E. 
Évaluation :
5

The place was very easy to get in and out and the Staff was very helpful too. Will definitely use this location again!

MICHAEL H. 
Évaluation :
5

Car was given to me with less than a quarter but i got a 40 $credit whichis good

ERNESTO C. 
Évaluation :
5

good communication and service beat u-haul in town

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO R. 
Évaluation :
4

I need 24 hour access please.

David R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy B. 
Évaluation :
5

Everything was great but somehow never got the hand truck I reserved with the van. Can I get a refund for that?

Samuel V. 
Évaluation :
5

Improve fuel economy very low mpg with a/c on.cal top of the world on gas prices

RODOLFO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

All was fast and politely done.

LAURA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIGRAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO R. 
Évaluation :
5

👍

JUANANTONIOCARLO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa M. 
Évaluation :
1

The manager, Angel Gonzolez, was beyond arrogant and rude. I never make complaints because I understand we all have bad days, but his lack of custom service and leadership spoke so loudly that I must say something. He almost hit my car 2x when pulling out the bigger uhaul trucks. The first time it was close and I was in shock, then i was told he was the manager and really good at driving. I'm sure he is a fantastic driver, but even acknowledging that we were right there with our baby in the car would have been kind. The 2nd time, I had my door opened and was getting ready to leave bc they had unhooked trailer from my car. He kept on coming, not even looking at me trying to get into my car. Then he parked two big trucks in the driveway which was the only exit so we couldn't leave. When I asked him why he couldn't wait for 1 minute for us to exit before he blocked us in, he dismissed me by saying, “okay, he's pulling out now. have a good day!” I felt badly because it rushed the other driver to leave when he hurriedly exited the parking lot, he had to park on the side of the street then blocking traffic until I left. If only, Angel could have acknowledged that “if I let the littler car leave, the person driving this big truck can have a minute for find their bearings. I enjoy using Uhaul and I'm grateful for your service, but the rudeness and attitude really surprised and disappointed me. I went in to talk to him and to get his name and try to explain why I was so frustrated and he just kept saying, “have a good day!” If he is the leader of this location, how are other employees going to act? We are all as good as our leader. I would love to speak to someone on the phone about this matter.

Kassie T. 
Évaluation :
5

The staff was absolutely wonderful! What a pleasant experience!

AMY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS F. 
Évaluation :
5

This Uhaul location is by far the best one I have done business with.

Ronald V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILL R. 
Évaluation :
5

Well train crew have no issues with them

RODOLFO R. 
Évaluation :
5

Your personnel were totally professional. 5 stars

CHRISTOPHER G. 
Évaluation :
5

Your Android App is terrible. Would not upload picture of the odometer and fuel gauge. Ended up having to use the website to process return.

Shant S. 
Évaluation :
5

Everything was good. Good customer service.

DON S. 
Évaluation :
3

The location was convenient and clean. It was a very quick drop off of the equipment so very little to rate on otherwise.

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley C. 
Évaluation :
4

The computer system was very slow. The location seemed understaffed for the end of month rush.

SHAWN K. 
Évaluation :
5

Easy check-in & out. Happy customer

Johannes H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
4

I've been here before and it was great, but this time the pricing seemed off.

Toni S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt F.  |  Expérience générale 
Évaluation :
5

My only niggle is the upselling on the website. But that's your business model. Maybe a drink machine on site would be nice after a day of shifting heavy things. UHaul is extremely easy to use. Whoever is in charge of the customer experience is very good.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago M. 
Évaluation :
5

Amazing customer service by Carlos and his team. Helpful and knowledgeable in every aspect.

RAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES LYDIARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Very helpful unhooking the trailer and making sure everything is done

Thomas B. 
Évaluation :
5

Everything was great. My van was ready and clean. Easy to return.

Dianne S. 
Évaluation :
5

Everything was great. Really appreciate this location!

ALLEGRA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

filippo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

everyone was great! thanks for making my move a little easier

Cailyn N. 
Évaluation :
3

The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.

CHRISTINE G.  |  Expérience générale 
Évaluation :
5

Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st

robert m.  |  Expérience générale 
Évaluation :
5

Very friendly and professional

Nounik G.  |  Online Move In 
Évaluation :
5

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

dalton G.  |  Premières impressions 
Évaluation :
5

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

AARON J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron V.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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