The manager is in a hard place. He obviously had to charge someone for a scratch down the side of a vehicle and now he is overly selling the insurance. He probably warned me six or seven times and spent well over a minute discussing the dangers, risks, and hazards of an in-town use over 20 miles. Then he pulls around a 20 year old vehicle with a bent and rusted front bumper, tires that were NOT road worthy, and scrapes over every portion of the truck. It really put a bad taste in my mouth like dealing with a used car salesman. The UHaul location and number of units is great, but they need to calm down on overselling things or it will run off people.Chris W.
Customer Reviews for U-Haul Moving & Storage of Auburn
Pour nous contacter
Auburn, AL 36830
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gilbert C.
Le client n'a pas laissé de commentaire.Sara C.
Le client n'a pas laissé de commentaire.Mackenzie L.
Le client n'a pas laissé de commentaire.Donna M.
Nothing was wrong. Excellent experience. Friendly staff. Nice equipment.Lance C.
The staff members were courteous and helpful. However, the location is awkward to access from the street its on due to traffic, and this is much worse since a median was installed by the city. Also, I suspect it could do more business on a larger lot with greater inventory choices/reserves.charles C.
The original pick up location was closed without notice. I had to drive 10 miles to pick up at this location. Please work to prevent this in the future at non-uhaul owned pick up locations.Aaron A.
Friendly customer service!Paula C.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Lewis D.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Joey M.
I cant believe how dirty this vehicle was and it was assigned to a customer that had a reservation when they had time to clean it..i love the manager here but the vans/trucks are always dirty and no one cleans them.seats look like cat hair on them..what happened to treating the vehicle COVID still exist..If I could upload a pic of the dirty muddy truck inside and out i wouldMonica N.
Quick return, in and out in less than 5 minutesGregory G.
The van wasn't clean properly, the back was wet and trash was left in there. There was an egg or toy left in the front behind one of the seats.Lynwood S.
Everyone was extremely helpful and friendly. I'd definitely use them again.Kwinton T.
Le client n'a pas laissé de commentaire.Michael R.
The tailgate light bulb 3 were outRafael S.
The truck was an excellent option, the team was very nice and fast with the paperworkAlain G.
Le client n'a pas laissé de commentaire.courtney S.
Brandon Stoker assisted us in renting a 10 foot truck. He was very courteous, professional, and informative. This is the best Uhaul property we have ever been to.Steven G.
Staff were very professional and friendly. Hook up and gone was minimum time.Ron P.
Le client n'a pas laissé de commentaire.Betsy C.
Marge did a excellent job getting me on the road and was thorough, efficient and had a great attitude. Hard to find these attributes in employee's today.Thomas H.
.Simon Y. | Premières impressions
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Tabitha P.
My rental contract stated the equipment was due back @11:45 a.m. I pulled in to the equipment return bay at 11:57. I sat there for a few minutes before someone came out. The young lady Emily came out and instructed me to pull to the side of the building. I proceeded to do so. She removed the trailer from my vehicle and said she would email me my receipt. When I received the email with my receipt I see I was charged a whole days rental fee for being 12 minutes late to return the trailer. When I spoke with her (Emily) she tells me that equipment was due to be returned @11:38, and didn't return it until 12:30. I have proof that I returned that trailer @11:57. And I did not appreciate her tone of speaking with me. As I felt dismissed and pushed off without concern. And when a U-Haul customer service representative called she didn't attempt to resolve the issue in my opinion because she told her to email the general manager because she was really busy. My initial encounter with Megan was ok, the encounter with Emily to resolve my issue was disappointing. Customer service at the location was disappointing.Eugenia M.
Le client n'a pas laissé de commentaire.David B.
The truck we received seems like it is moments away from dying. The interior dash lights did it work making nighttime driving difficult. The steering wheel had to be held at an angle to keep the wheels straight. And there is an apparent hole in the roof which causes our things to get wet.drake L.
Le client n'a pas laissé de commentaire.Jeremy P.
These guys were great. I needed to extend my rental several days and they were very accommodating with no issues. Thank you guys so much!RUSS L.
Very professional and super helpfulCecilia J.
Megan and the staff are super friendly. They are very knowledgeable. They helped me make a rough time, well, easier. I'm so grateful for them! Merci.christina W.
Le client n'a pas laissé de commentaire.Angler W.
Le client n'a pas laissé de commentaire.Kim P.
Le client n'a pas laissé de commentaire.WILLIAM B. | Premières impressions
Le client n'a pas laissé de commentaire.Chloe J.
Le client n'a pas laissé de commentaire.Earl G.
Le client n'a pas laissé de commentaire.Melitta M.
Le client n'a pas laissé de commentaire.Sherman D.
Don't change a thing. Awesome customer support!!!rick M.
Great service. Thank you!Heidi W.
There were 2 gentlemen who helped me pick up the trailer and they were both great. Very friendly and super efficient. I was in and out in no time. One of them helped with the return and he was just as nice. I didn't even get into the building. He came out, unhooked the trailer and said I could leave. Perfect service and the best I have had in a long time!!!!Tom G.
Always excellent service!CHRISTINE D.
Le client n'a pas laissé de commentaire.PHILLIP F.
Le client n'a pas laissé de commentaire.shan A.
Designated place for returned vehicles. Other than that, overall service was excellent!!!Shirley C.
No suggestions to offer. Staff was engaged with customer. Thorough and expert in safety issues.alan H.
Le client n'a pas laissé de commentaire.Lamar P.
Faulty was great. Disappointed in how long it took wait on a free appointment date. When goods came in there was something damaged and I had to wait longer. Overall 7/10Emma B.
Employees we nice and rental was quick and easyKevin E.
Work was great. Done as promised. Took a bit to get scheduled but overall very glad with the work. Parking is difficult at this store location. Some guidance on that would have been nice.Frank O.
The national call center is lacking. Based on my experience with calling in, I can no longer recommend uhaul. The Auburn location is amazing though!Matthew B.
Do we get our money back if we refill pass the middle point?Steeve S.
The managers worked with me to make sure I understood everything and had all that I needed.Barbara J.
Le client n'a pas laissé de commentaire.Terrell B.
I had a problem with three tires losing air pressure. They had to be refilled at every stop. Tire pressures should be a point of inspection at departure from the UHaul facility.Michael E.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Brandi M.
There was some trash under and behind the seat.Elizabeth L.
More knowledgeable stafftamara B.
Le client n'a pas laissé de commentaire.Chester R.
Not a thing ! I loved the movinghelp.com service!!frances V.
Two young men came out and helped me unload my car. Unkooked the trailer from my truck and I was gone in 10 minutes. Life is good.Ronald P.
Quick easy in and outSteven F.
Le client n'a pas laissé de commentaire.JamesR J.
Le client n'a pas laissé de commentaire.Devante B.
Le client n'a pas laissé de commentaire.ashley D.
Le client n'a pas laissé de commentaire.sarah P.
We paid in advance for the equipment, and was told that they will attach the auto transport, well was delayed a whole day. No one was there to assist with this issue. I was promised a discount and extra miles/days, but they didn't deliver. We also had to purchase a dolly. due to the truck not having one. Inside the truck on the passenger side had a leak when it rain.Xzavious H.
great serviceJason G.
Firstly, Megan was extremely pleasant and made the drop off easy and painless. Please give her kudos. The person that ruined the entire experience was the big man with red hair/red beard that was very condescending to me when I decided not to purchase the trailer insurance. He presented his reasoning for purchasing the insurance in a bullying manner which sounded like the worst used car salesman you've ever encountered. I definitely felt belittled by not choosing to buy the insurance. He rushed through the entire process telling me that I better take plenty of pictures of the trailer as I'll be responsible for any damages. When I walked out to take pictures he told me I couldn't take pictures until it was hooked up to my truck. I was confused and I asked him repeatedly why I couldn't take pictures as I was thinking that I needed to do so for my protection. He then told me that â€œif I would shut up, he would explain it again â€œ. Obviously, this is amazingly poor behavior and I question his ability to have the proper temperament for the job. After bringing my truck around, I did tell him that I wasn't understanding him but he never offered an apology to me. I went inside and asked him his name and he refused to give it to me once I told him it was to file a complaint. He said to tell whoever I was going to complain to that he was the big guy with the beard. The location is the U-Haul on Opelika Rd in Auburn, AL.Scott M.
User friendly app. Polite and competent staff. Easy and efficient process. Will definitely recommend and use againMatthew K.
Very helpful staff.JOY C.
The associate was very professional. He went the extra mile to map out the area for us. He seems like a Good Kid.Philip B.
Very cooperative on site staff.GERALD W. | Premières impressions
Le client n'a pas laissé de commentaire.Charles K.
This location noted the bent trailer tongue - the worker was so young he had milk on his breath yet he noticed this and a seasoned trailer man (me) did not. They pulled it out of service immediately.Jonathan H.
Le client n'a pas laissé de commentaire.GARY R.
Excellent service. Thanks!Gregory O.
Le client n'a pas laissé de commentaire.Seth A.
Le client n'a pas laissé de commentaire.Chris K.
Le client n'a pas laissé de commentaire.Jenn H.
Le client n'a pas laissé de commentaire.Gerald B.
Le client n'a pas laissé de commentaire.Nancy B.
I have still not received my receipt and am still being charged for more than I needed.Brandi H.
Le client n'a pas laissé de commentaire.STEVEN K.
Le client n'a pas laissé de commentaire.april D.
Le client n'a pas laissé de commentaire.Donald N.
Le client n'a pas laissé de commentaire.Charles B.
Showed up at 6:45 to return the truck because I have had issues with the online return. They told me they closed at 7 when I picked up the truck. The door was locked and it looked like no one was in there. Online also said they closed at 7. Had issues with the online return again. Love this location and have never had problems during open hours, but was frustrating to hurry and unpack to get back before close to still have to do the online return where the website kept saying it timed out and had to start over multiple times. Not the stores fault for the online system being faulty, but they closed early.Allison E.
Business was closed when I dropped off the trailer. Drop off procedures on the phone were good. I would have liked to have posted a few other pictures when dropping off, but I did not see any way to do it. Trailer vehicle tie downs were ratty. Could use replacement. Otherwise, trailer performed well. And at the rediculous price I had to pay, it had better work well.LeighF S.
Make sure that the equipment is at 100 % Make sure that the steering axle and all components are in excellent condition and working as they should.Michael B.
when i reserved the truck online, I was given the option to opt out of the damage coverage. However, when i picked up the truck, i was charged for the coverage. When I questioned this, I was told that the coverage was not optional on pickup trucks. I was in a hurry and did not have time to argue the point, but I definitely felt like I had been misled, either by U-Haul or the local store.Matthew S.
Le client n'a pas laissé de commentaire.Russell M.
Good and fast customer service.William T.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Waudell T.
The clerk at the counter was very friendly and professional.Jessica S.
Sunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.april n. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda A. | Premières impressions
Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.terry w. | Premières impressions
Tough to get into with pods everywhere. Not the best lightingJASON A. | Expérience générale
Le client n'a pas laissé de commentaire.Bianca L. | Premières impressions
Perfect place to store our daughters college stuff!Christy P. | Expérience générale
Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.Joseph P. | Premières impressions
Le client n'a pas laissé de commentaire.Susan G. | Premières impressions
Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMEREd S. | Expérience générale
The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)SARAH W. | Expérience générale
Helpful clean accommodating and friendlySARAH W. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher N. | Expérience générale
BienLucy Z. | Expérience générale
Good as usualTavon S. | Premières impressions
AucunEDWARD M. | Expérience générale
When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!Laura B. | Expérience générale
Very helpful staffTHIRSTON P. | Expérience générale
Very helpful staff and had just the products we needed. Merci.brittany a. | Expérience générale
Scheduled a storage unit and cargo van. PU at 10 am Drove 3,5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.CURT S. | Réservation
Wait time was longREBECCA G. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!