Customer Reviews for U-Haul Moving & Storage of Auburndale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Auburndale

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June C.
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Customer did not leave a comment.

Steve W.
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Truck was not full of gas when I picked it up I completely filled the tank with gas when I dropped it off. And was charged an extra 7 dollars for gas. I have a picture of gas gauge on full and mileage at time of drop off.

James C.
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I will not go back

Jason d. | Overall Experience |
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Unit 241 has no lights and never got fixed but i was fine with that but it needs fixed before renting again

Carlee T.
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Customer did not leave a comment.

Janet L.
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Customer did not leave a comment.

Dennis H. | Overall Experience |
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Good experience using the storage facility over the past years. Had two increases in storage fees over the last few years. I thought the increases were not justified. Move-out was smooth. Thx !

Timothy C.
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Aggravation with the check-in process

Nathaniel W. | Overall Experience |
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I had to pay for a full month when I was not utlizing the facility for a full month. You all should retro pay customers for an early exit before the full month.

Stephanie B.
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Customer did not leave a comment.

Melissa T. | Overall Experience |
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Customer did not leave a comment.

Jared S.
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Customer did not leave a comment.

Challon H.
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Jason was very professional and answered all of my questions with detailed information. I will be using this location from now on for ALL of my U-haul needs. He not only showed a winning behavior and attitude; he also surpassed his duties by adding a personal level of attention to be sure I had the right vehicle for the job.

Demetria K.
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The cargo Van's were nasty. Dog/cat hair everywhere. You all need to provide vacuum cleaners for every location. If I was not in dire need for a truck I would not have rented. There was something spilled in the back and it was not cleaned up. Horrible ratings when pertaining to cleanliness.

Todd R.
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There was only one person working and it took 45 min for me to pickup a truck that I had already reserved. I set it up for mobile pickup but the app crashed. The person working had no idea how to help me. It got to a point where there were about 6 people waiting with no one being helped. Everytime someone needed a truck the one employee would have to go outside and open the gate and do whatever else which took them an extremely long time, meanwhile no one inside was being helped. It was one of the worst business experiences I've ever had.

Melissa T.
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Go over contract with customer s and explain that if you go over the mileage you will be charged when you return it plus the fee they are holding

Carlo J C.
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I found this location to be well staffed and had a very personable experience. I prefer to deal with this type of dedicated outlet as opposed to part time opperators.

bruce G.
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Customer did not leave a comment.

Taylor T.
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Customer did not leave a comment.

Carlee T.
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The drop off was super simple, minus all the EXTRAS I had to pay.

Timothy C.
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Customer did not leave a comment.

Joshua W.
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I was unaware that this location was closed on Wednesday. Also, I rented a storage unit from this location. Being a U-haul dealer, I would assume the driveway would be big enough for a U-haul to drive to the unit. This location we had to walk our stuff to the unit because we would either damage storage unit properly or the U-haul. If you happen to have a remodel, try making sure the trucks that are rented at that location can make it to the units without fear of damage.

Jackie M.
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Customer did not leave a comment.

Taj J.
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Customer did not leave a comment.

Tiffany B.
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Customer did not leave a comment.

Cindy B.
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Ever visit to this location is great. The people are helpful and very nice.

Tonya C.
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This is not tonya Carter's email address she's using a stolen phone and giving a fake email

Jerome B.
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Customer did not leave a comment.

Erin K.
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Great service! -thank you

Michael S.
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New cargo van drove great!

rita l. | Overall Experience |
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The staff was very helpful and patient with me while I ask many questions. Things were explained well & without feeling like I was putting them out. This was my first experience in renting a unit.

James P.
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Customer did not leave a comment.

Jason G.
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Customer did not leave a comment.

Reynier P. | Overall Experience |
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Very helpful and friendly staff, well maintained and clean facility,I will highly recommend it

Kevin K.
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Customer did not leave a comment.

Latricia P.
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N/A

Roy W.
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Customer did not leave a comment.

Kyle G.
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Super easy. Super quick. Ideal experience.

CHRIS G. | Overall Experience |
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Was very expensive to say the least, main consideration for moving.

diane p. | Overall Experience |
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Everything was fine

Dwight W.
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I made a reservation for 9/30 at the Preston Road location on Saturday. On Sunday I called to verify pickup. At that time I was informed that the pickup location had changed to the Bardstown road location. On 9/30 my wife drove from Cincinnati to the Bardstown location with her brother to pickup. Once there, they were then informed that the pickup location had changed for a 3rd time, to the outer loop location. This is unacceptable customer service and I would expect some type of refund.

Paul M.
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Jason did a great job.

Terri J.
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Customer did not leave a comment.

Todd J.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

David B.
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Truck rental pickup was supposed to be in Glasgow when I reserved and paid for truck. Then we had to drive 20 extra miles each way to pick it up in Brownsville. Don’t understand why we only found that out twelve hours before pickup time

ANDREW K. | Overall Experience |
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Jason really made the whole process seamless. Great employee

Andrew K.
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Jason is phenomenal. Very personable & efficient

SABRINA W. | First Impressions |
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Excellent customer service!!

Connie D. | Overall Experience |
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Great experience

William A.
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Customer did not leave a comment.

Barry S.
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Customer did not leave a comment.

Mayra A.
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The manager on this location is really Roug. I rent a U-Haul every year for my vacation and this is the first bad experience. I’m not return to this location

Darrell B.
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The ratchet for the tire tie down need to be lubricated or replaced. It was difficult to secure one of the tires due to the ratchet not catching everytime it was tighten down. Overall great experience!

Suzanne P. | First Impressions |
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To start my reservations I made for traveling to ky from Miami was never made. And put me bk a wk had a leak in tire traveling 1080 miles and outer loop lady was very rude and told lies out loud!!!

Melissa T.
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This location was amazing. The customer service was above and beyond. I will use this location again. They were very help in many ways and some that they went above what they need too. I was very pleased with there service.

Kila S. | First Impressions |
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Jason was very nice and professional.

Comfort O. | First Impressions |
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Gave my truck away , had to drive to another city to get auto transport, never again will I use uhaul. Schedule a month ahead and told them I couldn’t come until after 12. They gave my truck away at 8

Liqun M.
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Customer did not leave a comment.

Jacob M. | First Impressions |
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Kris and Jason were a huge help. I could not have gotten done what I needed without their great customer service. They were down to down to earth, genuine, and accommodating. Thanks! — Jacob Masters

Sabrina W.
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Customer did not leave a comment.

Christopher W.
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Customer did not leave a comment.

lawrence b. | Overall Experience |
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Excellent

Michael B.
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Great customer service, courteous and professional. Clean, well-maintained vehicle. Will recommend to others. Overall, a very good experience!

Charles D.
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Customer did not leave a comment.

Beverly S. | Overall Experience |
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My mattress was ruined by water causing mold also damaged my couch and a box of purses and now I have to get that replaced and I have to sleep on my floor

Mary G.
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Kris helped me out a lot! Very quick and friendly service.

Linda B.
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Great customer Service

William G.
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Kris and the other lady ( sorry I forgot here name) were awesome!!! They were very friendly and professional.

Emily R.
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Everything went swimmingly. I inherited a storage unit from my father after he passed, during what normally would be a horrible experience, Kris made things so much better. She was so nice, understanding and helpful. I appreciate her so much. I also dealt with Jason some and he was also very accommodating. 10 out of 10. Would definitely recommend. To improve for the next customer you could get a vending machine. It gets hot in those units ??

Michael D.
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Kris was extremely helpful and made the whole process very convenient and efficient.

ANDREW K.
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Kris is excellent

ANDREW K. | First Impressions |
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Kris was wonderful in accommodating our needs. The unit I initially reserved was much to small and Kris went over and above in helping us find the right size affordable unit. Excellent asset to Uhaul!

Kyle R.
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Drop off location was kind and helpful but as stated before I was charged more than I was originally told and wanting to charge me more

Stephanie B.
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I rented a truck for a day; fueled back up ...supposedly rented for 29 dollars a day. I ended up with a 144. Dollar and some odd change. I have always been a U Haul customer however not so sure anymore. LOWER YOUR PRICES!

latricia p. | First Impressions |
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Good customer service.

Kayla P.
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Customer did not leave a comment.

Bert W.
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They kept me in the loop about everything. GREAT JOB

patti N.
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Unfriendly.

PATRICIA K. | Overall Experience |
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Great facility! Wish I had found you sooner!

Dennis H.
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Customer did not leave a comment.

Anabella A.
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Everything was great this time. From the Regional Manager to the operator at the counter, everyone was super nice and accommodating. The move went smoothly and I was treated great. Thank you!

Robert K.
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Dwight is Great!

Robert K.
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Dwight is Awesome

Walter A.
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The. Customer service was excellent. We were running late on picking up the truck we reserved. The manager Dwight called to see if we were still interested and when we would be there. We were already on our way. It was most appreciated that we received a call. I know Dwight could of canceled our reservation and rented it to someone else. Thankfully he didn’t. The truck was clean and in good working order. It was already out front waiting when we arrived.

David S.
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Good service + good truck = I'll come back

David B.
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100% satisfied

Dorothy M. | Overall Experience |
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Storage on Outer Loop was great, picked up my truck on Preston Hwy. and the whole way home it shook, transmission was off, couldn't go above 50 without truck pulling. Just awful.

Arquimedes S.
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Customer did not leave a comment.

Jo'Nikia L.
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N/A

Hiroshi O.
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Customer did not leave a comment.

Clentin C.
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Great to work with

Felisha S.
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Customer did not leave a comment.

Laura W.
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The Uhaul host Jason was very helpful. He crossed all his ts and dot all his i's. I got service with a smile and my sister and I would recommend him to help our friends and neighbors. Thank you Jason. Keep up the good work.

landon W.
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Customer did not leave a comment.

VICKY C. | First Impressions |
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Great customer service! My son was relocating from another city. Reservations were quick and easy and there are numerous drop off locations so it was easy to find the one closest to our home.

Danny B.
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Customer did not leave a comment.

Eric S. | Overall Experience |
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EXCELLENT staff, quality service and very good job with payment reminders sent to my email! I will truly do all my storage and moving needs with U-Haul every time! Thank you kindly for a job well done

Jeffrey G.
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My experience went great. You have a great employee that took care of me

SUSAN L.
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Customer did not leave a comment.

Elisha S.
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Customer did not leave a comment.

James B. | Overall Experience |
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Thanks staff, you were always friendly and professional. If the need arises I will use you again.

Shannon G.
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Kris was very helpful, knowledgeable and personable. We had a great rental experience!

kimberly F.
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Let's see! When I dropped the truck off it was at 7/8 like we were told it had to be. They clocked it the next morning at 5/8. Which is a complete bullshit lie. Also we got charged for the dolly that the MANAGER herself told us we could use because they ran out of seals. So that's an extra $7. For a rental that should've cost maybe $70 it cost over $105. That is absolutely rediculous. I called the store and was told the so called manage would get back to me. We are 5 days later and not a single call. I will not use this company again and will spread the word. I am wondering will I'll get the discount for them fucking up the entire rental

Chase F.
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Customer did not leave a comment.

david G.
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Customer did not leave a comment.

penelope S.
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Customer did not leave a comment.

Joyce D.
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Customer did not leave a comment.

John P. | First Impressions |
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Good place very helpful

John P.
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Customer did not leave a comment.

Angela B. | Overall Experience |
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The help was very unprofessional

Mary P.
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Customer did not leave a comment.

tonya c. | Overall Experience |
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All the staff were very helpful and went out of their way to help ,very well ran business . And very understanding

Dee C.
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Customer did not leave a comment.

solomon T.
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Customer did not leave a comment.

Kyle A.
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Customer did not leave a comment.

Jill E.
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Customer did not leave a comment.

hallie C.
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Customer did not leave a comment.

Esther H.
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Customer did not leave a comment.

Todd R.
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Really cant see much if anything that needs to be done to improve here except keep doing what there doing , great customer service.

Leon S.
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Customer did not leave a comment.

anthony M.
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Customer did not leave a comment.

jennifer T.
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Customer did not leave a comment.

robin S.
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Customer did not leave a comment.

Miguel C.
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Customer did not leave a comment.

Shannah M.
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Customer did not leave a comment.

Erin H.
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The staff were great and really friendly.

wayne b. | Reservation |
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it was good

JONATHAN M. | Overall Experience |
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Very nice secure clean place

timothy c. | Overall Experience |
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Great staff.....friendly, helpful, and easy to work with! Great facilities with nice security.

Linda N. | Overall Experience |
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aaaaaa

Franklin W. | Overall Experience |
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First time using a storage facility. My experience was outstanding!!

Micheal C. | Overall Experience |
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G)))lllllllllllllllllllllllllkkkkkkkkkkkkkkkkkkokk

terrance q. | Overall Experience |
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Decent storage unit establishment

Dolly S. | Overall Experience |
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Good place to store

Christina P. | Overall Experience |
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My RV was stored on their property and we had no issues.

patricia d. | Overall Experience |
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Dwight and his staff were so friendly and always available to answer questions or help in anyway.

anthony p. | Overall Experience |
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👍👍

leo b. | Overall Experience |
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Great facility with helpful staff.

No reviews have been submitted for this location.

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