Customer Reviews for U-Haul Moving & Storage of Auburndale
Location en tout temps  |  U-Haul Truck Share 24/7© Location

426 évaluations

120 Outer Loop   Louisville, KY 40214
(East of third street on Outer Loop)

(502) 368-4388

Heures d'ouverture de l'établissement

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(502) 368-4388

120 Outer Loop
Louisville, KY 40214
(East of third street on Outer Loop)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The only problem I had was trying get unit number and gate password online so I still needed in person help.

Jessica D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
3

What they fail to tell you is you have to go to one office before you go to another storage area that they have so you do extra running back and forth over and over until you go over the mileage allotted for your truck to where you end up paying extra. And also we're still waiting on our deposit back and yet it has yet to be received back and it has been 2 days already as for the price of things yeah no problem but all the headache to go through is bullcrap. And we still want our money back

Carol B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demika E.  |  Premières impressions 
Évaluation :
1

I have had nothing but troubles from U-Haul from day one. I will never use their service again.

Alan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA W.  |  Expérience générale 
Évaluation :
5

The unit place was close but Jason took his time to come out to help us get the unit and very respectful and helpful y'all need more people like that

dylan k.  |  Premières impressions 
Évaluation :
1

I have had but problems from the get go.I have one bill sent to me and I paid it. You have sent one bill since the begining. I call the location and it goes to corporate. I call the Preston Hwy. location and it goes to corporate. Corporate does not satisfy me at all. I will pay the bill if you will send me one. I got a late notice for $15 it is your fought I am late.

Alan M.  |  Premières impressions 
Évaluation :
4

I was not told about the truck that the catlac converta was stolen off all the trucks. I picked it up at 20th and Broadway. Now that was so so bad. I couldn't drive over 40 miles a.d hour. It was so loud. I just had to suffer through it. Everything else was good. People were kind . But not the truck.

Edwina B.  |  Premières impressions 
Évaluation :
5

Fastest most friendly group of people I have met. From the moment I drove in to the moment I went home. Everyone I spoke to was most hospitable. If this is what Louisville is going to be like, I am glad we moved here!

MICHAEL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfreda s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
2

Arrived at Outer Loop facility around 4:30; no employees were present. Called the phone number listed outside the building, made a reservation with a rep who told me there would be a dolly or flatbed available within my unit to unload the Uhaul. Found out I had to go to the Preston Hwy location to complete reservation. At that location, the employee at the desk proceeded to wait on customers that came in after me first, simply because he was not familiar with storage unit reservations. After leaving there, I dropped off the dolly I had rented at the Uhaul facility where I had bought mattress bags, as they closed at 6 and I was led to believe I would have access to one at the unit. When I got back to the unit, I discovered there was no lock available to secure my unit, although the rep at the Preston Hwy location was supposed to provide one. Upon opening my unit, I discovered there was no equipment to help me unload the truck. Luckily, there was another renter there to help me unload the 1 heavy piece of furniture, and he had an extra lock he sold me. Because of all the extra driving I had to do due to not being able to handle everything at the storage unit location, I ended up having to pay an extra $40 for mileage, as well as the added cost of the extra gas used. This was my first experience with a Uhaul storage unit, and once I get my property back out, it will also be my last.

Brian M.  |  Premières impressions 
Évaluation :
5

The person who helped me was amazing but the process was terrible at first. I had a hard time for 4hrs before I was successful. I thank God I was able to get my rental at the end. Thanks to a customer who called someone to help.

Terrell C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KENDALL H.  |  Premières impressions 
Évaluation :
5

I was very disappointed when I was getting the run around for 4hrs. Thank God guy came and help me. He drive from one location to come help me.

latanya c.  |  Premières impressions 
Évaluation :
1

Had multiple bad experiences. Was told i would get a refund and it never happened.

Nicholas H. 
Évaluation :
4

I was told that a lock will be in my unit. Unfortunately my lock was missing. I had to go buy a lock from Walmart down the street.

Demika E.  |  Online Move In 
Évaluation :
5

I always try to rent from this location. Great staff.... very helpful. Merci.

Aimee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Premières impressions 
Évaluation :
2

Could not get into the lock box to get the truck we ordered. Had to drive to another location only to be sent back to the original location for someone else to get the box open but give us a smaller truck. An hour and a half after the original pick up time. We had to make two trips which cost me an additional 100 in addition to the 150 an hour we paid the movers who were waiting for the truck.

RICHARD B. 
Évaluation :
4

Unit is leaking water , please fix

Eric W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
3

We were dropping the truck off early and no one worked there to help with questions. Store was always locked. Better Vous toner service at that location would be better.

Sheldon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G.  |  Premières impressions 
Évaluation :
2

I am very upset at u-haul at the moment, cause I called and reserved a truck and a storage unit. I was able to get the truck with no problem. But the storage unit was awful. First the lady I scheduled the reservation with told me that I would have a 10x12 unit available to move into. But when I got to the storage unit the man that was working told me that he didn't have a 10x12 available the only thing he had was a 10x15 or a 5x10. So he took us down to see the unit the 10x15 witch was not available because it was still filled with trash so he took us to the 5x10 unit which we ended up getting because it was the only one he had but not only was it too small, the panels in our unit are coming off where you can see into the unit next to ours so somebody should look into that. Also we had to throw away a lot of our stuff because it would not fit in the unit.

Richard N.  |  Premières impressions 
Évaluation :
5

Get place to rent from. Needs to have staff there from 8 -7 instead of remote

JASON LEE W.  |  Premières impressions 
Évaluation :
1

This is the worst mistake ever, and I beg you to choose a different rental truck company. I showed up on time, at a new location 7 miles further away to pick up my truck that I scheduled two weeks out.. This location has no staffing, so you are stuck on your own with the app. The app would not let me check in. After an almost two hour wait on the phone, I attempted to make a new reservation at the same location for the same size truck. Mind you, there was only one 17 foot truck there. The reservation worked. Finally I spoke to a UHAUL agent who explained there was not another truck there to fulfill my original reservation so the app never worked. I went to drive off in the second truck, which I soon discovered the battery was DEAD. The UHAUL agent quickly transferred me to her manager. The manager offered to upgrade me to a larger truck "at no extra charge". The 20 foot and the 17 foot was the same price so this was a mockery to the situation. UHAUL only offered me their 50 dollar guarantee. After almost 3 hours, I finally drove off in a truck with low gas. The final straw was when I found Marijuana in the cup holder of the truck. They clearly do not clean the truck. If you will rent from UHAUL do not chose a location with App Only. You will waste 3 hours of your moving day.

Marc B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

emily s.  |  Online Move In 
Évaluation :
3

$19,95 per day in town is bull jive! You need to take that off the side of your vehicles and stop false advertising! That is just plain dirty! I'm not sure how you guys get away with that horrible lie! I'm wrong, of course I know how you get away with it, you just take advantage of the situation!

Ron D. 
Évaluation :
3

The front brakes were bad.

Charles R. 
Évaluation :
1

Arrived to pick up my truck and it was parked in a way that made it impossible to get out with the other trucks next to it and my truck sandwiched between them and a pole and a ditch. The truck had all sorts of mechanical issues, didn't have the dolly I paid for. Returned the truck and was charged twice what I had already paid and when I looked at my bill online, the guy has added a ton of stuff I didn't get or use and it's over a month later and he's still trying to bill my card almost $200. I already paid $85 and should have gotten some of that back. U-haul corporate even said I should not be charged and removed the extras from my bill and told him to refund my money completely but I keep getting charged. Find somewhere else.

Carolyn M. 
Évaluation :
5

Very professional and friendly customer service.

Madonna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincenzo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammy M. 
Évaluation :
5

Great experience

mang K. 
Évaluation :
1

I chose no contact pick up. I then had to enter the building and basically redo everything i had entered online. Which made me use a different card because I left my debit card in the other car (not the one i was driving in). Why offer no contact if i still had to go in?

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki F. 
Évaluation :
3

Truck would not get up to speed so much play in the wheel. Need to be maiteneced a WHOLE lot better. Even tires looked bad. Never AGAIN

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shequita M. 
Évaluation :
4

I do appreciate the help with getting the cargo van for a couple hours but it smelled like piss. Someone peed in that van theres no doubt about it.

Jacob E. 
Évaluation :
5

The man working the counter Sunday Feb 14- Jason I believe- was super friendly and helpful and made our Uhaul experience simple and easy!

Lauren F. 
Évaluation :
5

Nothing, thanks man

Leslie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyla M. 
Évaluation :
5

Great service from associate. He pulled truck and trailer into lot for us and then came back with receipt total since there was a little less gas than expected. Very professional!

Kenneth R. 
Évaluation :
2

It took forever to process pickup. There is only one person at that location. There was dirty on the floor of the trailer. Drop off was a nightmare. Location was closed, no one to help unhook trailer. Roadside service wanted to charge me to help unhook. Customer service people were no help!!

Lorie S. 
Évaluation :
5

I don't think you need to improve anything. You was great!! ðŸ˜'

martha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina G. 
Évaluation :
1

Make sure truck is clean

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adelaida P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAEDAWN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
1

Cheated me out my money

Robert F. 
Évaluation :
4

Location was fine, but Uhaul seemed to have overbooked this location. The attendant was very stressed and frustrated with his lack of support. The equipment that we ordered was not there. And the location and time of our pick up was changed 2 days prior to our reservation. Everything with this location was fine, but I was not impressed with Uhaul's logistics and coordination overall and would be hesitant to refer them as an organization.

Kacie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicole F. 
Évaluation :
4

Online and the store need to communicate better. They double booked for the same truck.

brianna E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fallon M. 
Évaluation :
5

Phone calls for service at go uhaul are way too long-hold time extreme.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert G. 
Évaluation :
5

jason was very helpful and pleasant, great experience

donnie R. 
Évaluation :
1

When I arrived At the U-Haul facility it was 4:45 P.M. There was a customer there that the clerk was taken care of once that customer was done conducting their business the Clerk said to me “sorry I'm closed” as he is walking towards the door. I Said to him I have a reservation already I'm just here to pick up the truck he said “ I understand that but I'm closed”. Then he asked me Was I here for the 26 ft. truck. I Told him yes, then he said I have it already for you but I am closed. Then, I had to sit there for an hour and a half trying to go online and get in touch with customer service to figure out how to get the 24 seven app so that I could get the keys out of the lock box.When I finally did Retrieve the keys in the gas needle was on E (Empty). This gentleman needs to learn how to deal with the public. And have class is on customer service. When he said that he had the truck ready for me, obviously that was not the case because if he had the truck ready he would have at least Made sure that there was some gas in the truck. This is unacceptable as much as I have dealt with U-Haul before I've never had this issue or come across anyone so rude.

Catrina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
4

Listen. I dont want to be rude. The transaction was smooth, the attendant was great but the store smelled like sh!t. Like real life human sh!t. It bothered me. Its still bothering me how bad that store smelled. Hey if the guy has to use the restroom and he works there okay. But bleach that entire place afterwards. I mean the smell is stuck in my mind. Stressing me out. Human Sh!t smell like as soon as I hit the door. Everything else was flawless, great transaction. But that attendant needs to visit the doctor.

Chacoby P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZACHARY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rickey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvester E. 
Évaluation :
5

Great service

Lester C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin K. 
Évaluation :
5

I'm waiting on a response regarding billing error. Was charged for dolly I didn't use.

GEOFF G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demika E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy V. 
Évaluation :
3

Bien

Nick F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE W. 
Évaluation :
5

Jason was extremely helpful.

laura K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsy R. 
Évaluation :
1

Drop off was a nightmare. Had to wait 30 minutes for customer service to answer & then they still couldnt help me with my phone finding the location. Was on the phone about 45 minutes & we still didnt find the location

diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Nothing / all done well!

Kimberly T. 
Évaluation :
5

Merci

Julianne C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F. 
Évaluation :
5

Not a thing. Exceptional experience

peggy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
4

There was a terrible smell in the facility.

Jshaquerriah F. 
Évaluation :
1

I was sent there 20 miles (30 minutes) out of my way since the location where I reserved my unit didn't have one. The attendant was rude and didn't believe me when I was told I should receive the $50 guarantee. I should have been able to drop off unit where I originally ordered and he said no. I had to drive 40 extra miles and it took an hour longer. I should not have to pay for the extra miles or extra time.

Merrilee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
3

More employees at each location.

Tajah H. 
Évaluation :
5

S.O.

DAVID T. 
Évaluation :
5

Zero complaints about the drop off location. The worker had not been having a great day, but he was upbeat and helpful in spite of it (we only knew of the issues he'd had after asking how his day was going).

DONNA H. 
Évaluation :
5

Jason is very nice and friendly, with above excellent customer service. Merci!

Sammie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
2

The phone rental was a nightmare. Having an account made it worse. The only truly bad u-haul experience I've had.

james B. 
Évaluation :
4

Check-in after hours very convenient and worked well

Bonnie R. 
Évaluation :
5

Need a ramp even for 10 foot trucks.

sherri M. 
Évaluation :
5

Jason was great! Very fast and friendly service. I will definitely return in the future. Merci!

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

U-Haul should make customers aware of possible $25 cleaning fee. This would help customers bring back the equipment in a cleaner condition, and by telling us before we rent it, it will allow us to factor it's cleaning into our time while using it.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAndre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessa R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bobby T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick R. 
Évaluation :
5

Kris and Jason were a huge help. I could not have gotten done what I needed without their great customer service. They were down to down to earth, genuine, and accommodating. Thanks! - Jacob Masters

Jacob M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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