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Jonathan H.Customer Reviews for U-Haul Moving & Storage of Avondale
Testimonials From Recent Customers
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Wanda was very helpful
Mike V. | Online Move InWe were greeted by the woman that typically cleans the storage building. She assisted us in accessing the building and gave clear directions. The building smelled great.
Mike V. | Online Move InTodo está en perfectas condiciones y muy buen servicio
karoll o. | Expérience généraleJust want to say that the staff here are so nice and friendly . hands up for the managers they Rock thank you guys take care and god bless u all. Jesenia perez
Jesenia P. | Expérience généraleOnly problem I had was mice or rats made a nest in my clothes box, I guess that’s not the worst thing that can happen after a year in storage .
Joshua A. | Expérience généraleThe Team at U-Haul was a amazing experience & I will recommend anybody I know to the best service I've seen in my years & I appreciate the entire staff & I must say it feels great to speak HIGHLY of a Company like yours. THANK YOU VERY MUCH
Naomi F. | Expérience généraleThank you and God bless
Morris R. | Premières impressionsVEry clean
jon s. | Premières impressionsI didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!
patrick s. | Expérience généraleAmical
TOMAS O. | Expérience généraleThank you Charles
Carmen D. | Expérience généraleThank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.
Gabrielle L. | Premières impressionsThe manager was awesome
Cornelio D. | Expérience généraleThe process was easy! Second time renting from this location ( Kedzie ) .
Cristina s. | Premières impressionsManagement follows through. The company is in tune with the issues of moving. Charles the manager was proactive in dealing with logistics in an over the top busy storage season. I will recommend this facility.
Brandon T. | Expérience générale.
Julian K. | Expérience généraleFriendly and helpful staff, great location, everything is easily accessible
Marco E. | Premières impressionsI have four pending charges for the same unit on my card and they didn't offer the option for "free one month of storage" with my trip at the location I needed to return my truck at, despite advertising "free one month of storage" at said location. The location my free storage was offered at was on the other side of the city from where I dropped my truck off at.
KOBE M. | Online Move In👍the manager
walter t. | Expérience généraleGreat customer service...thank you
TOMAS O. | Expérience généralei have rented vans and self storage units at dozens of uhaul locations in the chicagoland area and this location is easily the best. fast and kind service, well maintained carts and elevators.
Anna T. | Premières impressionsI did not receive my first month free even though I rent trailers and trucks all the time, and my unit on the first floor had a broken door so I had to move to the second floor which I DID NOT want. I would really like my next month free on a first floor unit.
Matthew M. | Online Move InStaff is excellent! Facility is very clean. Highly recommend! Wanda and Charles are especially nice and efficient.
Goldie G. | Premières impressionsMuy buen servicio
RICARDO B. | Premières impressionsI had a reservation prior to standing in the line to sign my contract. After waiting in line for 45 minutes I get politely told there are no more storage units at the facility... Even though I had a reservation. I then get a phone number of the manager to call so I utilize it and he starts texting me. He gives me a unit and which is smaller than what I reserved and when I get to the unit with the movers I'm paying BY THE HOUR...There is a pipe in the middle of it. I spend more money than I predicted all due to lack of professionalism and horrible logistics on uhuals part.
Brandon T. | Premières impressionsI had to move my son out of his apartment and store here for 2 days and move from storage to his apartment. Your staff was top notch!! I'm not kidding give them a raise. I was SO happy with everyone there. Super helpful. Please pass this on to them. Everyone wants to hear "Great job!" Made me leave happy so I could enjoy this weekend!!
William H. | Expérience généraleCharles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.
Brian K. | Premières impressionsThank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.
Nathalie J. | Premières impressionsEveryone at the Avondale location were very friendly and professional. Charles was very helpful and I have to say that Great customer service is a rarity. Keep up the great work.
Theresa R. | Expérience généraleWas billed for space I did not rent. Very bad.
Joseph H. | Expérience généraleThey were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I'm still unemployed and they were able to work with me and never destroyed my dignity. Merci.
Nathalie J. | Expérience généraleOffice is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80 % of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.
Rupert D. | Expérience généraleCharly tremendo servicio al cliente Gracias
walter t. | Expérience généraleThere was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.
Hatie P. | Online Move InThis was not me.
Paolo T. | Premières impressionsEverything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer "please hold" without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service
CALEB B. | Expérience généraleThe staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.
MARK P. | Premières impressionsGentlemen speaking through intercom was very helpful and very nice.
JANETTE B. | Online Move InThe experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.
John G. | Premières impressionsThe staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.
john g. | Expérience généraleYou’re very professional
Sergio L. | Expérience généraleAlthough the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the $97 rate was going to strain me due to my recent unemployment. I found a similar space down the street that was $61 cheaper. The staff at this location we're also not cordial or friendly. Their demeanor was more like,"I'm just here to do my job. Don't want to know about your day or you.". Don't get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.
Edna L. | Expérience généraleThe only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.
Maria R. | Expérience généraleI was told I would get refunded the miles I did not use which was over 300 miles and I still haven't received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !
BRYAN G. | Premières impressionsThe process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.
Erin B. | Online Move InJennifer, the sales associate was very nice and professional!
SHANNON H. | Premières impressionsI felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...
Joshua M. | Expérience généraleWhile the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.
Miriam L. | Premières impressionsThe place was surprisingly very clean. I was happy to see there is a rat trap in the unit. I love that the unit is armed when I am not there and is easily disarmed when I arrive. There were carts to use for free. I had all my stuff moved into a unit within a few trips because of the carts. Overall a very good experience.
Nicole L. | Premières impressionsMy inertaction with the Charles was the best. Charles was helpful, knowledgeable and respectful. He was able to resolve the issue just with one call. He is an asset for your company. Charles good job. Thank you.
SHAFQAT ULLAH B. | Premières impressionsToo many nails in lot. I got a flat tire. Every time I go there I pick up nails.
luegrant b. | Premières impressionsI was disappointed with how the staff is handling covid. There is a sign requiring masks in the storefront but I only saw one employee wearing a mask. Also we had taken the time to pre-register with our drivers license info. But when we came in to pick up keys, the staff was not able to load our reservation (problems with the network, they said) so they had to do it all over again. That's pretty frustrating when you're trying to avoid close contact with people and you've also spent your own time to take pictures of licenses etc.
Brian F. | Premières impressionsVanessa was so incredibly helpful as we moved out of our storage units and into U-Boxes. She was there to provide everything that we needed over a 3-4 hour period. The general manager was also super helpful and patient as we cashed out and clearly communicated the next steps as far as shipping our U-Boxes to our new town.
James B. | Expérience généraleThank you for your Seevices! I would definitely come back to be a customer again! John Lantry
John L. | Expérience généraleManager was great
Marcella S. | Premières impressionsFirst time renting a storage facility. Plenty of carts available to assist the moving process. Well lit and wide hallways. Clean. Helpful staff onsite.
RACHAEL P. | Expérience généraleCould not have been a better experience. The staff was unfailingly helpful and courteous. It's now my go-to for all things moving and/or storage.
jan c. | Expérience généraleEasy rental experience. Clean facility and well maintained storage units. Units seem very secure.
Amanda C. | Premières impressionsI was told over the phone several times before the move that my storage unit would be $38 a month after the first free month, then when I arrived to pick up the truck I was told it would be $149. Was completely thrown off and felt like I was lied to. I stored and used you guys in January but don't think I will again after this.
Scott B. | Premières impressionsTruck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn'ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.
Naida R. | Premières impressionsEasily accessible carts to help move belongings were very helpful. Staff very helpful.
RACHAEL P. | Premières impressionsBecky Rodriguez is amazing! Compared to most of the employees customer service and knowledge, she FAR EXCEEDS the interest and ability of UHaul employees. You need to clone, and recognize MS. RODRIGUEZ for her extraordinary customer service.
Deborah W. | Expérience généraleVanessa was kind, efficient , friendly and very helpful. The only complaint I have is someone 2 days before misquoted the extension of the truck rental per day price to me. So I made my decision to keep the rental based on that quote. It was more by $10 . Now keeping it for 4 days. Will end up being significantly more. Anyone who works there should be aware of the vehicle rental prices. If not keep them off the phones. Thank yoo
John L. | Premières impressionsSeriously best move in experience ever! This place is too notch, helpful and friendly staff, easy access. Storage isn't fun but this group makes it the best it can be.
David S. | Premières impressionsThe people who work at this facility are very good at their jobs from the office staff to the equipment check in. I was very impressed with the quality of service, level of professionalism, efficiency and kindness of each person that I encountered.
Danielle R. | Premières impressionsGreat storage place!
Ron H. | Expérience généraleGood value for money
Harilal S. | Expérience généraleNo common
JOSE P. | Expérience généraleIt did the job.
Andrew W. | Expérience généraleExcellent service!
pedro p. | Expérience généraleI will recommend this facility to all my friends and family. Excellent service.
Oscar M. | Expérience généraleVery helpful staff all around. The hours are very convenient for someone like myself who has a very busy schedule. The ease of moving heavy furniture in the storage is excellent.
omar c. | Expérience généraleGreat service and speed
glenn d. | Premières impressionsI rented a truck and a storage and all was very clean and in good maintenance. Kristian in the front desk was really helpful and friendly.
Ana K. | Expérience généraleThe team was very friendly and even helped me get a last minute van rental when I knew they were super busy. They saved me a lot of trouble by being able to get everything I needed in one place.
Doug K. | Expérience généraleSolid experience
Christian W. | Premières impressionsStaff was extremely helpful and want to congratulate them for the good service they provided!
DANNY C. | Expérience généraleVery nice and friendly staff.
sharon h. | Expérience généraleCharlie was awesome and friendly.
Alex C. | Premières impressionsOur whole experience with UHaul has been great but the staff st this facility exceeds any place that we have ever rented a truck from. Over the years we have rented 10+ times).
Jackie k. | Expérience généraleEveryone at this location is very good at what they do they went out of there way to help me out
fernando f. | Expérience généraleKristian was excellent. I'm using this facility again in Julybecause of him. Carl in the back was also wonderful.
Vicky J. | Expérience généraleI finally found a place that treats me, like a valued customer. Charles the G.M. was my first contact. Kristian my second contact. All the staff I met afterwards were nice with the customers were also
edward k. | Premières impressionsKhristian was the man! Super helpful and super cool.
Josh M. | Premières impressionsI have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!
Gregory W. | Premières impressionsN/a
Alexandria E. | Expérience généraleWe rented a UBox to have it filled in Florida and sent to Chicago. The whole process was fantastic! I am so impressed by the helpfulness of all the staff and how perfectly this all worked!
Sandra B. | Expérience généraleLimited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small size
Pascale M. | Premières impressionsDriver who dropped off my UBox was great. She was very easy to talk to, called 45 minutes ahead of her scheduled arrival time to let me know she was on her way. Very personable and easy to talk to.
Adam H. | Expérience généraleFriendly and helpful
heidi m. | Premières impressionsThank you for quality service and for keeping my items safe and secure!
Rebecca Z. | Expérience généraleThank you for being there when I needed you!
nida m. | Expérience généraleThis has been, and continues to be a nightmare. Someone please end this so I never have to speak up y'all again. I expect to hear from corporate.
Rachel B. | Expérience généraleGreat customer service!
Matt L. | Expérience généraleGreat place
Emanuel L. | Expérience généraleThere was a delay in getting our unboxes ready to be transported but we had an overall good experience.
Chelsea T. | Expérience généraleWhen I called in multiple times, the customer service was not the best. They kept trying to get me to pick up my U-Box instead of having it delivered. This was frustrating.
ron j. | Expérience généraleI have spent hours on the phone with customer service, and I have left multiple messages for Charles regarding the horrible service I have received, he hasn't contact me. I will never use Uhaul again.
Amanda K. | Expérience généraleAucun
kim g. | Expérience généraleOnly problem with reservation I made for drop off location was that they didn't accept u boxes . Box was dropped dropped off at condo instead .
Elizabeth D. | Expérience générale.
Tamika M. | Expérience généraleMerci.
Jennifer Y. | Expérience généraleCharles and Wanda go above and beyond to help as do all of the staff. We appreciate how well they take care of us.
J.C.LILLY W. | Expérience généraleGood service and helpful staff, never had a problem.
Mariam A. | Expérience généraleNothing to add.
dannies t. | Expérience généraleService is top notch! Thank you.
Cherylee C. | Réservationsuperduper. leave me alone, comments box.
Grant M. | Expérience généraleI'm never using U-Haul again. The employees are the worst.
Jenna R. | Expérience généraleGreat job, thanks!
james m. | Expérience généraleThank You so much
Philip Y. | Expérience généraleVery friendly and accommodating.
Kathy M. | Expérience généralethey provided false, inaccurate info & wasted my time. This location over charged me multiple times, failed to return phone calls & still has not refunded me. HATE UHAUL
Jennifer C. | Expérience généraleThere were some charges after the fact that I'm not sure why they are there. A $16 and $5 charge, but otherwise my things were stored and received just as I packed them!
franczeska v. | Expérience généraleExcellent service à la clientèle
edith g. | Expérience généraleThe staff is second to none! I was very impressed with their creative approach as I moved in, changed storage units and moved out! Great experience! Great folks!! Thank you !!
MICHAEL s. | Expérience généraleI had heard good things about this location & I was not disappointed. Thank you thank you thank you.
Gene S. | Expérience généraleStephanie was professional and did what we asked.
Cody H. | Expérience généraleThanks for making my move so easy!!
William B. | Expérience généraleDealing with calling and arranging was chaos. Information was routinely incorrect. Phone waits over half an hour. The right arm doesn't know what the left is doing. CHAOS !!!!! Poorly organized.
Amy R. | Expérience généraleVery bad customer service I wouldn't recommend this specific uhual to anyone!
Unique W. | Expérience généraleWanda was extremely helpful and made the process very pleasant.
MATTHEW B. | RéservationWill never ever use your company services. the worst experience of moving
Japji H. | Expérience généraleThe storage space was very good, clean and well lit. Customer service was very good. I changed my mind about which unit I wanted and it was no problem.
Tom R. | RéservationAll employees I’ve meet were very helpful and had great customer service skills .
alexis h. | Expérience généraleGreat!
Max L. | Expérience généraleMerci.
EDWARD B. | Expérience généraleNice facility and staff. Convenient location. One month free rent was a nice deal.
SCOTT H. | Expérience généraleTerrible customer service on the phone. Everyone seemed confused at all times. Very frustrating when you're feeling stressed over moving too.
Victoria R. | Expérience généraleStaff always seemed to be mad/upset that people were there needing assitance or that they had do their Jobs aka work!!!. And they always took their sweet time..
BATSIRAYI VICTOR Z. | Expérience généraleI shouldn’t have to call twice and get rerouted 4x (and transferred while speaking) the day prior to move for Avondale to still not have my boxes ready for my movinghelp.
Alexis A. | Expérience généraleMany complaints, several which I have already voiced to Constance in Avondale. They were never resolved. Worst customer service I have ever received. Will never use UHaul again and will notify others.
Connor R. | Expérience généraleThe U box was picked up three days late almost postponing the sale of my home. Was offered a refund on the delivery fee and I never received the refund. Good luck getting the right person on the phone
Steven M. | Expérience généraleWas promised to be delivered Saturday, but something came up, promised Sunday, but scheduled Monday. Didn't get the ubox delivered for a few days before pick up, had to make moving within 1 hour work.
tim l. | Expérience généraleRented Ubox from Pompano Beach, FL, fairly easy, people mostly helpful. Retrieving contents in Tacoma, WA complicated due to miscommunication. Ongoing problems from ZERO CUSTOMER SERVICE company-wide!
Joy C. | Expérience généraleGood experience but the self app is a hot mess.
TIMOTHY H. | Expérience généralesolid it worked well
Robert G. | Expérience généraleThe U-Box storage location (outside their presumably locked facility) looked very very shady. It is right next to the railway line and looked to be in a insecure environment next to a disused factory
ajay R. | Expérience généraleWe chose this location because it was conveniently located to our new home. From day one until we moved out we can honestly say that we are impressed with the cleanliness of both inside and outside.
Michelle H. | Expérience généraleThis place was a nightmare. From the time we ordered our pods it was a mess. We found out the day before that the drivers could not bring our pods to our apartment... AFTER we called them (no one ev
Kimberly O. | Expérience généraleEveryone was friendly and provided prompt service. Great staff and access for unloading.
Kyaw S. | Expérience généraleThis was the worst experience I've had with Uhaul. They refused to deliver my U-Box on the day I had paid for it to be delivered, and hung up on me every time I called to try to arrange delivery.
Sarah B. | Expérience généraleThe manager & staff were always helpful and the place is always clean. It can get busy at the front desk but worth the wait. Thank you U-Haul.
Bertha N. | Expérience généraleMerci.
DAVID A. | Expérience généraleSpent two hours at the registration office waiting Just to hear that my storage unit was given away to someone else and I was offerred a smaller unit so I cancelled. Martel hung up on me when I called
Milo M. | Expérience généraleThank you for all your help
MARIA C. | Expérience généraleI never saw your location. My U-box was supposed to be delivered to 40xx Broadway U-Haul, but it was not. Who is to blame for the screw-up? Was it Broadway, Kedzie, Mgmt for not having space???
Robert G. | Expérience généralethe facility was fairly new and nice but the maintenance was bad. we had a lot of mouse droppings in our unit. the bathrooms weren't maintained either.
ERIN M. | Expérience généraleVery pleased with yout storage facility
Larry J. | Expérience générale..
Sophia V. | Expérience généraleThe staff members I had interactions with were very kind and helpful. Above and beyond the best experience I have ever had at a U-Haul. Special thanks to Christian he was especially professional.
grayson s. | Expérience générale