Customer Reviews for U-Haul Moving & Storage of Avondale

Évaluation :

5

Stellar service from the Avondale team. (In-person and telephonic)!

Évaluation :

2

Over charged for 1 day rental of trailer. Although they had other smaller trailers would enonly Ed rent the biggest. Not representative of advertising. Bait and switch. Would never rent from there.

Évaluation :

3

I was given keys to a truck. It was dirty and had stuff in the back and when I opened the back it was very hard to open. The door was my main concern. Given another truck. Also dirty and bags of salt and a shovel in the back. Given the first truck again which didn't have stuff in it but was still dirty with a door that didn't open easily. I was told by the girl inside that the door was frozen but works fine now. I open the door again outside and it's difficult. I asked the guy working if they could fix it or give me a truck that's door worked. A worker pulls up in his car SLOWLY. and said. The door works. I said I need it to work in a couple hours after it's loaded. They said it's frozen. It's fine. But if I want a new vehicle they could give me one. This is a VERY slow exchange and I didn't want to wait to be given another truck. So I left. The ma speaking to me rudely said. “Mam. The first thing I said to you was you can get another truck”. That's not the first thing they said and the slow service and attitude wasn't appreciated. There's a LOT of trucks at this location. Being handed one with a poorly working door seems like it's unnecessary. Driver door didn't close well and the sun visor was broken. Overall not a good truck and a worker who really was in no rush to get a customer a truck that works quickly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thanks for friendly, helpful and thorough service. I really appreciate it.

Évaluation :

5

Absolutely excelent experience! The guys were very helpful, all a process was smooth and fast! Totally recommend this location

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

1

They had us outside waiting on the unsullied after that told us someone was coming to take picture

Évaluation :

3

MY OVERALL EXPERIENCE SINCE I RENTED THE BOXES HAS NOT BEEN GREAT. THE FIRST TIME I HIRED A MOVING COMPANY THAT NEVER SHOWED UP WHEN I ASKED TO GET THE BOXES DELIVERED TO MY HOUSE THEY SAID THEY COULD ONLY OFFER ME THAT OPTION BY HIRING A MOVING COMPANY WHICH WAS THE LAST THING I WANTED TO DO. I HAD TO RENT ONE OF YOUR TRUCKS TO DO A SELF-DELIVERY AND WHEN WE GOT TO THE LOCATION, ANOTHER COMPANY HAD TAKEN MY CONTAINERS BECAUSE YOUR TEAM PUT THEM ON THE WRONG PLATFORM. AS I MENTIONED BEFORE, IT WAS NOT THE BEST EXPERIENCE AND I HOPE I DON'T HAVE TO USE YOUR SERVICES IN THE FUTURE.

Évaluation :

2

Truck was not pulled out, prepped or cleaned upon pickup. Window had been left open and snow was on seat. Fuel gauge reading was inaccurate

Évaluation :

5

The service is 5 star

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank you so much for helping me out with the move ❤️ great friendly staff great thanks again

Évaluation :

5

Fast. Friendly. Organized. Competent.

Évaluation :

4

My trailer leaked water soaking several of my boxes.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Took a while to return

Évaluation :

3

The app did not work for self-equipment return. It would not recognize the odometer/fuel guage photo to allow me to move on to the next step. Called Uhaul helpline and sat on hold for 10 minutes before hanging up.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Have returned uhauls 3 different times here; prompt handling; quick process; very friendly; highly recommended

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The staff does not have good customer service. They are lazy and on their phones. The lot is never plowed or salted. The vehicles are never cleaned off of snow and their staff does not have the proper tools to do so.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing, everything went smoothly and quickly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The entire experience was great. Would not change anything.

Évaluation :

5

Very deceiving to rent a 20' truck and barely be able to fit a 17' canoe in it!

Évaluation :

1

WAKE UP

Évaluation :

3

The check in and check out process were terrible online. U-Haul's website server crashed so many times and made the experience terrible. Then tried to call the 800 number, but there was a 20+ minute wait. The truck itself also needed air in the tires and the check engine light was on.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Francesca was super helpful and friendly. Got me squared away with my rental reservation in no time. When entering the facility the staff was agreeable and Francesca remembered speaking to me on the phone prior and moved things right along. The gentleman who checked the truck in at point of return was polite, patient and fast!! Thank you so much. Every time I rent with this location, I have nothing but above and beyond par service. Much appreciated as moving can be stressful. Thanks again

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

If the windshield is frozen over, please provide a scraper or just have the car started so it's already defrosted.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Explain the everything much better please

Évaluation :

5

I had a good experience yesterday when I needed to rent a 20 footer truck in the last minute the lady in the desk Elizabet Pawlikowski helped me out to get a truck within 5 minutes we just exchanged some info and that was it!! Great easy and fast thanks.. I wish they had the same service on the 2020 n. Ashland location they never answer my calls.... Thanks Uhaul I will definitely back to the uhaul location on 3250 n kedzie uhaul if I need a truck again!!...

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Shout out to Jovany in Avondale IL for exceptional customer service and going the extra mile on Christmas Day. He his a man of a great heart with a great expertise. We appreciate him and we highly recommend him! We will definitely ask for him for future service. Peace!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

Locks were damaged and opened completely on both containers

Évaluation :

3

Original pickup location was at a gas station at North/Western. Truck was not there when I arrived, and the number provided at the location did not work. uHaul customer service kept repeating there were two trucks there, when very clearly they were not. When I dropped off the truck in Denver, the location I was given to drop off to was locked, and the contact number unreachable. I had to leave the truck by the side of the road, and take the equipment (dollies, furniture pads) with me to return to a different location as I wasn't comfortable leaving them in an unlocked truck. Overall I will not be using uHaul again - very poor experience overall.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Jovanny is great help super nice very helpful in a diffacult time for my family and Jovanny made it a great experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

We reserved a 20ft Truck. Were told the day before our move that it was not available but a 15ft one was. I expressed my concerns that it was too small and reserved a 26ft that the agent said was available. When we picked up the truck on moving day, we were told that only a 15ft unit was available. It was not big enough and we had to go to another U-Haul location at the last minute and rent an additional truck. This increased our price overall and delayed us half of a day. NEVER rent from this facility. They do not have the systems in place to rent you what you ask for!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone was super friendly and the process was smooth and quick.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Juvani was the best

Évaluation :

5

Thank you for helping me out on this move.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I was not able to get the key out of the lock box after hours (it was 7:30pm). I waited 35 minutes on the phone to speak with a representative, while standing in the cold, who then gave me numerous other codes to try and still the lock box would not open. I jiggled it and reset the keys until my hands were numb. I did NOT get it open so I could not rent the UHaul, so I wasn't able to pick up my furniture and the furniture then was sold to someone else! ALSO, I still have not received my refund and it has been over a week now (8 days, 6 business days.) I will never rent from UHaul again.

Évaluation :

4

very helpful

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Rates were way higher then other location and not as advertised online. I didn't rent a storage unit from this location.

Évaluation :

5

Nothing to improve on. Both employees in Chicago were great!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

not a thing

Évaluation :

5

Personnel amical

Évaluation :

5

The door was dented and was difficult to open, and there was some minor trash in the cab, but these were the only small issues in an otherwise excellent, extremely good Uhaul experience. They really helped me out with the Roadside assistance, and it felt like every member of the Uhaul team I interacted with sincerely cared about my goals and concerns.

Évaluation :

5

I was not done with my move and I needed an extra day with the truck. U haul extended my contract for one more day they even gave me a discount for fueling the gas more than the level it was supposed to be. I would recommend this location if you are moving the staff in very friendly and, attentive. Merci encore.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

No contact pickup was quite difficult, requiring multiple references or a passport. Not knowing I needed this information prior to arriving on site, in the cold, on a bicycle was supremely frustrating. Fortunately, I there was not a line when I went into the office to pickup a van.

Évaluation :

5

The staff was more than accommodating, they helped me understand what I needed and how I needed to use things. My trip was flawless because of their help and advice.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Despite some process glitches which caused the whole pick-up part of the event go exceedingly long - I give my experience top marks due to the deligince, thoughtfulness and professionalism from the U-Haul personnel helping me through the process. It was a small, last-minute reservation I made, and they did everything within their power to make my experience the best. Kudos!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

the truck smell a lot like cigarettes, it didn't have the full tank as i was told when i paid and the milage was inaccurate too. also, my short usage became almost $100 which is 5 times what gets advertised and i didn't expect that

Évaluation :

5

Easy drop off. Well lighted!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Young Lady was so professional, helpful and pleasant. Above and beyond is the least I can honestly say about my experience and the IMPRESSION she has left on me as a customer. Thank you .. Thank you .. Thank you.

Évaluation :

5

Staff does a excellent job of getting you in and out.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

They were very nice and called to re-confirm when we were late picking up.... That was very professional and helpful- and appreciated ! Too many emails followed though...not sure why we received 4 after pickup and 3 after return...:' ) Thank you !

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The person who recieved truck was informative. He told my husband that receipt would emailed and it was.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

nothing, they do an excellent job!!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

A little hard to find. Your entrance road can use can use some more signage.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Terrific team dropping off & picking up!! Very impressed with the U-box experience!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.