Customer Reviews for U-Haul Moving & Storage of Avondale

5 448 évaluations

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

The staff are amazing! The manager Charles is awesome and very professional. Great experience!

FRANCISCO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leah M. 
Évaluation :
5

Return customer, this is a well run location.

Brian C. 
Évaluation :
5

people were super nice, pick up was quick and efficient. Drop off was even easier

Sean G. 
Évaluation :
5

The van was kind of dirty outside. Inside seemed OK. But I was surprised it had not been washed. The weather had been clear for several days. It was just sitting out on the lot with dozens of others. I thought the exteriors were supposed to be washed before they were rented out.

Victor S. 
Évaluation :
5

Why was I charged a $15 cleaning fee? Trailer was clean inside.

Lawrence I. 
Évaluation :
5

Easy drop off process for a seamless rental.

Todd H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Nothing, everything went smooth and perfect!! Wanda, Charles and Martin were kind, courteous and helpful with everything!

John R. 
Évaluation :
4

I chose mobile pickup and I was unable to do so on the website when I arrived. The barcode I tried to scan would not work and the line inside was very long. I had to download the app which took up some of my carefully scheduled day.

Brendan O. 
Évaluation :
4

The ubox we were given had 2 4-inch holes in the side spaced as if a forklift had been driven through it. We didn't have time to wait for a new one to be delivered (this one should have been inspected before it was dropped off) so we patched the outside with plywood. Unfortunately large splinters of the wood around the holes came off in transit and poked deep into my mattress, even through the additional furniture pad and the mattress cover.

Maire M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitrij G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca F. 
Évaluation :
5

The team at the Kedzie Ave location are super cool and professional. The pickup and drop off were fast and easy.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Y. 
Évaluation :
5

The people that helped us were excellent

Lauren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

all good

william F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuleika Z. 
Évaluation :
5

My original reservation site at a storage facility on Lawrence Ave.was moved to the Kedzie location nearby because the original site had to close early. I received a call back from U Haul informing me of my new location within 5 minutes of being notified of the closing and I'm glad it was changed. My experience was very very good. Everyone was helpful and my van rental went very smoothly.

Anna G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal S. 
Évaluation :
5

The drip-off staff were quick and friendly.

Joseph A. 
Évaluation :
1

Trailer was not secured properly. When I was preparing to load the trailer, it seesawed off the ball of the hitch and the trailer arm scratched my trunk. Thankfully, this didnt happen while it was being towed or it couldve been catastrophic.

Brian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william K. 
Évaluation :
3

I didn't notice when I picked it up but they overcharged for the boxes and so far, I'm unable to reach anyone to correct it. They were 2,39 each but I was charged $30 for 10.

Dominic S. 
Évaluation :
4

Under staffed Waiting in line 30 min with reservations made before

BOBBY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
5

This was not my original pickup location - I really did not care to expand my 5-6 minutes drive into a 40 minute one. I'm surprised that there was really no location closer than that. They reimbursed me the miles, but frankly it made my moving so much more stressful because I fell behind almost 2 hours. The new location is great, can't saying bad about the location. I just didn't care for the last minute swap 1,5 days before hand.

Derrick L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
4

Truck leaks from the top, ruined 5 boxes

Enrique V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawnee A. 
Évaluation :
2

They perform bait n switches in Chicago.

Aaron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nidia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres P. 
Évaluation :
1

I KEEP GETTING CALLS/CHARGES SAYING I DIDN'T RETURN MY TRAILER WHEN I RETURNED IT A DAY EARLY.

Nicole B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUSTAVO M. 
Évaluation :
1

Number of additional charges have shown up on my credit card statement, I reserved a 26 foot truck but given a 15 foot truck without any explanation or clarification. Overall experience was terrible and I will never return to this location or use Uhaul for any truck rental in the future.

Michael B. 
Évaluation :
5

Great experience

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellie E. 
Évaluation :
5

This Is The Best Location To Rent A Moving Truck They Are Friendly And Fast!! This Is My Fourth Time Using A Truck From Them This Time Francesca Helped Me She Was Fast And Friendly Thanks A Lot..

Julio S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

The young man that helped me at check out was very professional and very nice despite his wallet just getting stolen by another team member in the employee break room.

Edward D. 
Évaluation :
5

Charles was very helpful and efficient when we picked up the truck. Quick and simple drop off was great too!

Jeffery W. 
Évaluation :
2

There was another guy at the register who wasn't the one helping me. I started an online pickup at 9:28 am, 2 minutes before my pickup time. By 9:45 I decided to go inside and ask for help. When I got to the line at 10am the guy next to the kind women helping me said I only started the process 9 minutes ago. I said no, I was in line already 9 minutes ago. He said “no my computer shows you started it 9 minutes ago” and I said no I've been trying to pick up for 30 minutes. Again he backed it up with “my computer says 9 minutes” and he was condescendingly smiling at me. The uhaul office was so quiet and it was so awkward. He was helping someone else too but staring in our business. I felt like he was trying to say I was an impatient liar to everyone in that building. Keep in mind, I am a 25 year old women. The man he helped before me was an older male. He greeted him saying “hi boss”. Meanwhile, I was being helped by someone else and he was still condescendingly questioning me.

Stephanie I. 
Évaluation :
2

The truck and check in was fine but check out was horrible. The app doesn't work. We called customer service because we were having issues with it to check out. They helped us eventually but we already had left so didn't have the opportunity to “upload photos” because we had to get back to get our son from a sitter. Frustrating experience

Tyler H. 
Évaluation :
5

Staff was very helpful and knowledgeable. They greeted me when I came in, and processed my checking quickly.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO C. 
Évaluation :
1

Tell your employees not to steal their customers property from the truck.

Stephanie R. 
Évaluation :
5

Great job!

John H. 
Évaluation :
5

The Owner Charles Spaulding was great. In a great mood that made it fun for everyone - and there were a number of people waiting. He was quick and friendly

jeffrey G. 
Évaluation :
5

The assistant manager was amazing and humble. Validated my concerns and promise to get to the bottom of my issues. Even apologized for my pickup locations mistakes.

India W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney D. 
Évaluation :
2

They gave me a notice one hour before the end of the arrival because the driver had an emergency. I had spend one night without my furnitures, cancel and reschedule my movers, and it just caused so much stress when moving itself is stressful.

Bo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henryk R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Service rapide et convivial. My cargo van was ready to go when I arrived and in great shape. Fast and easy drop off, too.

Rich M. 
Évaluation :
5

This was the best experience. Both employees {the woman working the front desk at 7am on 4/11 and the guy who hooked up the trailer) were fantastic, helpful, and pleasant to talk to. It was obvious they cared and it showed. Excellent job.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin F. 
Évaluation :
4

I have always had a good business relationship with Uhaul renting moving vans for many years. I will continue to keep Uhaul on future rentals.

MIGUEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes B. 
Évaluation :
5

None, everything was straight forward!

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASZ T. 
Évaluation :
5

outstanding staff.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber F. 
Évaluation :
5

I was originally given a drop-off location far away from where I had requested when reserving the truck and had to call to switch locations. It took three calls to get the location switched and I'm still not sure why the location was changed to begin with.

Jordan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATT C. 
Évaluation :
5

Nothing!!! Very impressed about how clean it was in side. Keep up the good work

Miriam Ivette C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pavel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

The general manager was very nice very helpful and very informative cater to the needs of the customers very well spoken a very helpful

YOLANDA B. 
Évaluation :
5

Keep up the good work and continue to be helpful

JAMES B. 
Évaluation :
5

No improvements necessary. From front desk to porters to the customer service agentsâ€"all stellar. Van was clean as can be. Storage units spic and span. Map/directions of the facilities 10/10. Rates 11/10.

julian B. 
Évaluation :
5

Very nice people. Very professional

Phillip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIA S. 
Évaluation :
5

Wanda was very helpful

Mike V.  |  Online Move In 
Évaluation :
5

Your mobile app forced me to stay an extra hour after equipment return because it kept crashing. The location was excellent with helpful staff, but the online reservation, mobile pickup, and return processes are completely busted at least in my experience. I had to make a u-haul account six times to actually log in and review my reservation, and when I first arrived there was no truck or keys available for me (I triple checked the address). Caleb on the phone was begrudgingly helpful except he didn't guarantee my reservation at this Kedzie location. Fortunately, by the time I arrived there I got help by actual helpful professionals.

Dustin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy I M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

We were greeted by the woman that typically cleans the storage building. She assisted us in accessing the building and gave clear directions. The building smelled great.

Mike V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE L.  |  Expérience générale 
Évaluation :
5

Todo está en perfectas condiciones y muy buen servicio

karoll o.  |  Expérience générale 
Évaluation :
5

Just want to say that the staff here are so nice and friendly . hands up for the managers they Rock thank you guys take care and god bless u all. Jesenia perez

Jesenia P.  |  Expérience générale 
Évaluation :
3

Only problem I had was mice or rats made a nest in my clothes box, I guess that’s not the worst thing that can happen after a year in storage .

Joshua A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R.  |  Premières impressions 
Évaluation :
5

The Team at U-Haul was a amazing experience & I will recommend anybody I know to the best service I've seen in my years & I appreciate the entire staff & I must say it feels great to speak HIGHLY of a Company like yours. THANK YOU VERY MUCH

Naomi F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afzal A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan F.  |  Expérience générale 
Évaluation :
5

Thank you and God bless

Morris R.  |  Premières impressions 
Évaluation :
4

VEry clean

jon s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wassapan P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamil F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estephanie O.  |  Premières impressions 
Évaluation :
5

I didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!

patrick s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celina K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Amical

TOMAS O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD P.  |  Premières impressions 
Évaluation :
5

Thank you Charles

Carmen D.  |  Expérience générale 
Évaluation :
5

Thank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.

Gabrielle L.  |  Premières impressions 
Évaluation :
5

The manager was awesome

Cornelio D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nidia o.  |  Premières impressions 
Évaluation :
5

The process was easy! Second time renting from this location ( Kedzie ) .

Cristina s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawanda c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jade R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabriel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Premières impressions 
Évaluation :
5

Management follows through. The company is in tune with the issues of moving. Charles the manager was proactive in dealing with logistics in an over the top busy storage season. I will recommend this facility.

Brandon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Premières impressions 
Évaluation :
4

.

Julian K.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff, great location, everything is easily accessible

Marco E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicholas p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mina A.  |  Expérience générale 
Évaluation :
1

I have four pending charges for the same unit on my card and they didn't offer the option for "free one month of storage" with my trip at the location I needed to return my truck at, despite advertising "free one month of storage" at said location. The location my free storage was offered at was on the other side of the city from where I dropped my truck off at.

KOBE M.  |  Online Move In 
Évaluation :
5

👍the manager

walter t.  |  Expérience générale 
Évaluation :
5

Great customer service...thank you

TOMAS O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa M.  |  Online Move In 
Évaluation :
5

i have rented vans and self storage units at dozens of uhaul locations in the chicagoland area and this location is easily the best. fast and kind service, well maintained carts and elevators.

Anna T.  |  Premières impressions 
Évaluation :
1

I did not receive my first month free even though I rent trailers and trucks all the time, and my unit on the first floor had a broken door so I had to move to the second floor which I DID NOT want. I would really like my next month free on a first floor unit.

Matthew M.  |  Online Move In 
Évaluation :
5

Staff is excellent! Facility is very clean. Highly recommend! Wanda and Charles are especially nice and efficient.

Goldie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B.  |  Expérience générale 
Évaluation :
5

Muy buen servicio

RICARDO B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solomon K.  |  Premières impressions 
Évaluation :
1

I had a reservation prior to standing in the line to sign my contract. After waiting in line for 45 minutes I get politely told there are no more storage units at the facility... Even though I had a reservation. I then get a phone number of the manager to call so I utilize it and he starts texting me. He gives me a unit and which is smaller than what I reserved and when I get to the unit with the movers I'm paying BY THE HOUR...There is a pipe in the middle of it. I spend more money than I predicted all due to lack of professionalism and horrible logistics on uhuals part.

Brandon T.  |  Premières impressions 
Évaluation :
5

I had to move my son out of his apartment and store here for 2 days and move from storage to his apartment. Your staff was top notch!! I'm not kidding give them a raise. I was SO happy with everyone there. Super helpful. Please pass this on to them. Everyone wants to hear "Great job!" Made me leave happy so I could enjoy this weekend!!

William H.  |  Expérience générale 
Évaluation :
5

Charles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.

Brian K.  |  Premières impressions 
Évaluation :
5

Thank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.

Nathalie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASTANEDA I.  |  Premières impressions 
Évaluation :
5

Everyone at the Avondale location were very friendly and professional. Charles was very helpful and I have to say that Great customer service is a rarity. Keep up the great work.

Theresa R.  |  Expérience générale 
Évaluation :
3

Was billed for space I did not rent. Very bad.

Joseph H.  |  Expérience générale 
Évaluation :
5

They were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I'm still unemployed and they were able to work with me and never destroyed my dignity. Merci.

Nathalie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W.  |  Premières impressions 
Évaluation :
4

Office is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80 % of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.

Rupert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley J.  |  Online Move In 
Évaluation :
5

Charly tremendo servicio al cliente Gracias

walter t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER E.  |  Premières impressions 
Évaluation :
5

There was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.

Hatie P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brielle W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
2

This was not me.

Paolo T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david k.  |  Premières impressions 
Évaluation :
4

Everything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer "please hold" without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service

CALEB B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Unique B.  |  Expérience générale 
Évaluation :
5

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

MARK P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon V.  |  Premières impressions 
Évaluation :
5

Gentlemen speaking through intercom was very helpful and very nice.

JANETTE B.  |  Online Move In 
Évaluation :
5

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

John G.  |  Premières impressions 
Évaluation :
5

The staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.

john g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Expérience générale 
Évaluation :
5

You’re very professional

Sergio L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Expérience générale 
Évaluation :
3

Although the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the $97 rate was going to strain me due to my recent unemployment. I found a similar space down the street that was $61 cheaper. The staff at this location we're also not cordial or friendly. Their demeanor was more like,"I'm just here to do my job. Don't want to know about your day or you.". Don't get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.

Edna L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole L.  |  Expérience générale 
Évaluation :
3

The only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.

Maria R.  |  Expérience générale 
Évaluation :
2

I was told I would get refunded the miles I did not use which was over 300 miles and I still haven't received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !

BRYAN G.  |  Premières impressions 
Évaluation :
1

The process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.

Erin B.  |  Online Move In 
Évaluation :
5

Jennifer, the sales associate was very nice and professional!

SHANNON H.  |  Premières impressions 
Évaluation :
4

I felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...

Joshua M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T.  |  Premières impressions 
Évaluation :
1

While the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.

Miriam L.  |  Premières impressions 
Évaluation :
5

The place was surprisingly very clean. I was happy to see there is a rat trap in the unit. I love that the unit is armed when I am not there and is easily disarmed when I arrive. There were carts to use for free. I had all my stuff moved into a unit within a few trips because of the carts. Overall a very good experience.

Nicole L.  |  Premières impressions 
Évaluation :
5

My inertaction with the Charles was the best. Charles was helpful, knowledgeable and respectful. He was able to resolve the issue just with one call. He is an asset for your company. Charles good job. Thank you.

SHAFQAT ULLAH B.  |  Premières impressions 
Évaluation :
2

Too many nails in lot. I got a flat tire. Every time I go there I pick up nails.

luegrant b.  |  Premières impressions 
Évaluation :
3

I was disappointed with how the staff is handling covid. There is a sign requiring masks in the storefront but I only saw one employee wearing a mask. Also we had taken the time to pre-register with our drivers license info. But when we came in to pick up keys, the staff was not able to load our reservation (problems with the network, they said) so they had to do it all over again. That's pretty frustrating when you're trying to avoid close contact with people and you've also spent your own time to take pictures of licenses etc.

Brian F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily K.  |  Expérience générale 
Évaluation :
5

Vanessa was so incredibly helpful as we moved out of our storage units and into U-Boxes. She was there to provide everything that we needed over a 3-4 hour period. The general manager was also super helpful and patient as we cashed out and clearly communicated the next steps as far as shipping our U-Boxes to our new town.

James B.  |  Expérience générale 
Évaluation :
5

Thank you for your Seevices! I would definitely come back to be a customer again! John Lantry

John L.  |  Expérience générale 
Évaluation :
5

Manager was great

Marcella S.  |  Premières impressions 
Évaluation :
5

First time renting a storage facility. Plenty of carts available to assist the moving process. Well lit and wide hallways. Clean. Helpful staff onsite.

RACHAEL P.  |  Expérience générale 
Évaluation :
5

Could not have been a better experience. The staff was unfailingly helpful and courteous. It's now my go-to for all things moving and/or storage.

jan c.  |  Expérience générale 
Évaluation :
5

Easy rental experience. Clean facility and well maintained storage units. Units seem very secure.

Amanda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R.  |  Expérience générale 
Évaluation :
1

I was told over the phone several times before the move that my storage unit would be $38 a month after the first free month, then when I arrived to pick up the truck I was told it would be $149. Was completely thrown off and felt like I was lied to. I stored and used you guys in January but don't think I will again after this.

Scott B.  |  Premières impressions 
Évaluation :
5

Truck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn'ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.

Naida R.  |  Premières impressions 
Évaluation :
5

Easily accessible carts to help move belongings were very helpful. Staff very helpful.

RACHAEL P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK A.  |  Expérience générale 
Évaluation :
5

Becky Rodriguez is amazing! Compared to most of the employees customer service and knowledge, she FAR EXCEEDS the interest and ability of UHaul employees. You need to clone, and recognize MS. RODRIGUEZ for her extraordinary customer service.

Deborah W.  |  Expérience générale 
Évaluation :
5

Vanessa was kind, efficient , friendly and very helpful. The only complaint I have is someone 2 days before misquoted the extension of the truck rental per day price to me. So I made my decision to keep the rental based on that quote. It was more by $10 . Now keeping it for 4 days. Will end up being significantly more. Anyone who works there should be aware of the vehicle rental prices. If not keep them off the phones. Thank yoo

John L.  |  Premières impressions 
Évaluation :
5

Seriously best move in experience ever! This place is too notch, helpful and friendly staff, easy access. Storage isn't fun but this group makes it the best it can be.

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORRIS W.  |  Expérience générale 
Évaluation :
5

The people who work at this facility are very good at their jobs from the office staff to the equipment check in. I was very impressed with the quality of service, level of professionalism, efficiency and kindness of each person that I encountered.

Danielle R.  |  Premières impressions 
Évaluation :
5

Great storage place!

Ron H.  |  Expérience générale 
Évaluation :
5

Good value for money

Harilal S.  |  Expérience générale 
Évaluation :
5

No common

JOSE P.  |  Expérience générale 
Évaluation :
5

It did the job.

Andrew W.  |  Expérience générale 
Évaluation :
5

Excellent service!

pedro p.  |  Expérience générale 
Évaluation :
5

I will recommend this facility to all my friends and family. Excellent service.

Oscar M.  |  Expérience générale 
Évaluation :
5

Very helpful staff all around. The hours are very convenient for someone like myself who has a very busy schedule. The ease of moving heavy furniture in the storage is excellent.

omar c.  |  Expérience générale 
Évaluation :
5

Great service and speed

glenn d.  |  Premières impressions 
Évaluation :
5

I rented a truck and a storage and all was very clean and in good maintenance. Kristian in the front desk was really helpful and friendly.

Ana K.  |  Expérience générale 
Évaluation :
5

The team was very friendly and even helped me get a last minute van rental when I knew they were super busy. They saved me a lot of trouble by being able to get everything I needed in one place.

Doug K.  |  Expérience générale 
Évaluation :
5

Solid experience

Christian W.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and want to congratulate them for the good service they provided!

DANNY C.  |  Expérience générale 
Évaluation :
4

Very nice and friendly staff.

sharon h.  |  Expérience générale 
Évaluation :
5

Charlie was awesome and friendly.

Alex C.  |  Premières impressions 
Évaluation :
5

Our whole experience with UHaul has been great but the staff st this facility exceeds any place that we have ever rented a truck from. Over the years we have rented 10+ times).

Jackie k.  |  Expérience générale 
Évaluation :
5

Everyone at this location is very good at what they do they went out of there way to help me out

fernando f.  |  Expérience générale 
Évaluation :
5

Kristian was excellent. I'm using this facility again in Julybecause of him. Carl in the back was also wonderful.

Vicky J.  |  Expérience générale 
Évaluation :
5

I finally found a place that treats me, like a valued customer. Charles the G.M. was my first contact. Kristian my second contact. All the staff I met afterwards were nice with the customers were also

edward k.  |  Premières impressions 
Évaluation :
5

Khristian was the man! Super helpful and super cool.

Josh M.  |  Premières impressions 
Évaluation :
5

I have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!

Gregory W.  |  Premières impressions 
Évaluation :
4

N/a

Alexandria E.  |  Expérience générale 
Évaluation :
5

We rented a UBox to have it filled in Florida and sent to Chicago. The whole process was fantastic! I am so impressed by the helpfulness of all the staff and how perfectly this all worked!

Sandra B.  |  Expérience générale 
Évaluation :
2

Limited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small size

Pascale M.  |  Premières impressions 
Évaluation :
5

Driver who dropped off my UBox was great. She was very easy to talk to, called 45 minutes ahead of her scheduled arrival time to let me know she was on her way. Very personable and easy to talk to.

Adam H.  |  Expérience générale 
Évaluation :
5

Friendly and helpful

heidi m.  |  Premières impressions 
Évaluation :
5

Thank you for quality service and for keeping my items safe and secure!

Rebecca Z.  |  Expérience générale 
Évaluation :
5

Thank you for being there when I needed you!

nida m.  |  Expérience générale 
Évaluation :
1

This has been, and continues to be a nightmare. Someone please end this so I never have to speak up y'all again. I expect to hear from corporate.

Rachel B.  |  Expérience générale 
Évaluation :
5

Great customer service!

Matt L.  |  Expérience générale 
Évaluation :
5

Great place

Emanuel L.  |  Expérience générale 
Évaluation :
4

There was a delay in getting our unboxes ready to be transported but we had an overall good experience.

Chelsea T.  |  Expérience générale 
Évaluation :
3

When I called in multiple times, the customer service was not the best. They kept trying to get me to pick up my U-Box instead of having it delivered. This was frustrating.

ron j.  |  Expérience générale 
Évaluation :
1

I have spent hours on the phone with customer service, and I have left multiple messages for Charles regarding the horrible service I have received, he hasn't contact me. I will never use Uhaul again.

Amanda K.  |  Expérience générale 
Évaluation :
4

Aucun

kim g.  |  Expérience générale 
Évaluation :
4

Only problem with reservation I made for drop off location was that they didn't accept u boxes . Box was dropped dropped off at condo instead .

Elizabeth D.  |  Expérience générale 
Évaluation :
3

.

Tamika M.  |  Expérience générale 
Évaluation :
5

Merci.

Jennifer Y.  |  Expérience générale 
Évaluation :
5

Charles and Wanda go above and beyond to help as do all of the staff. We appreciate how well they take care of us.

J.C.LILLY W.  |  Expérience générale 
Évaluation :
5

Good service and helpful staff, never had a problem.

Mariam A.  |  Expérience générale 
Évaluation :
3

Nothing to add.

dannies t.  |  Expérience générale 
Évaluation :
5

Service is top notch! Thank you.

Cherylee C.  |  Réservation 
Évaluation :
5

superduper. leave me alone, comments box.

Grant M.  |  Expérience générale 
Évaluation :
1

I'm never using U-Haul again. The employees are the worst.

Jenna R.  |  Expérience générale 
Évaluation :
5

Great job, thanks!

james m.  |  Expérience générale 
Évaluation :
5

Thank You so much

Philip Y.  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating.

Kathy M.  |  Expérience générale 
Évaluation :
1

they provided false, inaccurate info & wasted my time. This location over charged me multiple times, failed to return phone calls & still has not refunded me. HATE UHAUL

Jennifer C.  |  Expérience générale 
Évaluation :
5

There were some charges after the fact that I'm not sure why they are there. A $16 and $5 charge, but otherwise my things were stored and received just as I packed them!

franczeska v.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

edith g.  |  Expérience générale 
Évaluation :
5

The staff is second to none! I was very impressed with their creative approach as I moved in, changed storage units and moved out! Great experience! Great folks!! Thank you !!

MICHAEL s.  |  Expérience générale 
Évaluation :
5

I had heard good things about this location & I was not disappointed. Thank you thank you thank you.

Gene S.  |  Expérience générale 
Évaluation :
5

Stephanie was professional and did what we asked.

Cody H.  |  Expérience générale 
Évaluation :
5

Thanks for making my move so easy!!

William B.  |  Expérience générale 
Évaluation :
1

Dealing with calling and arranging was chaos. Information was routinely incorrect. Phone waits over half an hour. The right arm doesn't know what the left is doing. CHAOS !!!!! Poorly organized.

Amy R.  |  Expérience générale 
Évaluation :
1

Very bad customer service I wouldn't recommend this specific uhual to anyone!

Unique W.  |  Expérience générale 
Évaluation :
5

Wanda was extremely helpful and made the process very pleasant.

MATTHEW B.  |  Réservation 
Évaluation :
1

Will never ever use your company services. the worst experience of moving

Japji H.  |  Expérience générale 
Évaluation :
5

The storage space was very good, clean and well lit. Customer service was very good. I changed my mind about which unit I wanted and it was no problem.

Tom R.  |  Réservation 
Évaluation :
5

All employees I’ve meet were very helpful and had great customer service skills .

alexis h.  |  Expérience générale 
Évaluation :
5

Great!

Max L.  |  Expérience générale 
Évaluation :
5

Merci.

EDWARD B.  |  Expérience générale 
Évaluation :
5

Nice facility and staff. Convenient location. One month free rent was a nice deal.

SCOTT H.  |  Expérience générale 
Évaluation :
2

Terrible customer service on the phone. Everyone seemed confused at all times. Very frustrating when you're feeling stressed over moving too.

Victoria R.  |  Expérience générale 
Évaluation :
3

Staff always seemed to be mad/upset that people were there needing assitance or that they had do their Jobs aka work!!!. And they always took their sweet time..

BATSIRAYI VICTOR Z.  |  Expérience générale 
Évaluation :
1

I shouldn’t have to call twice and get rerouted 4x (and transferred while speaking) the day prior to move for Avondale to still not have my boxes ready for my movinghelp.

Alexis A.  |  Expérience générale 
Évaluation :
1

Many complaints, several which I have already voiced to Constance in Avondale. They were never resolved. Worst customer service I have ever received. Will never use UHaul again and will notify others.

Connor R.  |  Expérience générale 
Évaluation :
1

The U box was picked up three days late almost postponing the sale of my home. Was offered a refund on the delivery fee and I never received the refund. Good luck getting the right person on the phone

Steven M.  |  Expérience générale 
Évaluation :
3

Was promised to be delivered Saturday, but something came up, promised Sunday, but scheduled Monday. Didn't get the ubox delivered for a few days before pick up, had to make moving within 1 hour work.

tim l.  |  Expérience générale 
Évaluation :
1

Rented Ubox from Pompano Beach, FL, fairly easy, people mostly helpful. Retrieving contents in Tacoma, WA complicated due to miscommunication. Ongoing problems from ZERO CUSTOMER SERVICE company-wide!

Joy C.  |  Expérience générale 
Évaluation :
5

Good experience but the self app is a hot mess.

TIMOTHY H.  |  Expérience générale 
Évaluation :
5

solid it worked well

Robert G.  |  Expérience générale 
Évaluation :
3

The U-Box storage location (outside their presumably locked facility) looked very very shady. It is right next to the railway line and looked to be in a insecure environment next to a disused factory

ajay R.  |  Expérience générale 
Évaluation :
5

We chose this location because it was conveniently located to our new home. From day one until we moved out we can honestly say that we are impressed with the cleanliness of both inside and outside.

Michelle H.  |  Expérience générale 
Évaluation :
1

This place was a nightmare. From the time we ordered our pods it was a mess. We found out the day before that the drivers could not bring our pods to our apartment... AFTER we called them (no one ev

Kimberly O.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and provided prompt service. Great staff and access for unloading.

Kyaw S.  |  Expérience générale 
Évaluation :
1

This was the worst experience I've had with Uhaul. They refused to deliver my U-Box on the day I had paid for it to be delivered, and hung up on me every time I called to try to arrange delivery.

Sarah B.  |  Expérience générale 
Évaluation :
5

The manager & staff were always helpful and the place is always clean. It can get busy at the front desk but worth the wait. Thank you U-Haul.

Bertha N.  |  Expérience générale 
Évaluation :
5

Merci.

DAVID A.  |  Expérience générale 
Évaluation :
1

Spent two hours at the registration office waiting Just to hear that my storage unit was given away to someone else and I was offerred a smaller unit so I cancelled. Martel hung up on me when I called

Milo M.  |  Expérience générale 
Évaluation :
5

Thank you for all your help

MARIA C.  |  Expérience générale 
Évaluation :
1

I never saw your location. My U-box was supposed to be delivered to 40xx Broadway U-Haul, but it was not. Who is to blame for the screw-up? Was it Broadway, Kedzie, Mgmt for not having space???

Robert G.  |  Expérience générale 
Évaluation :
3

the facility was fairly new and nice but the maintenance was bad. we had a lot of mouse droppings in our unit. the bathrooms weren't maintained either.

ERIN M.  |  Expérience générale 
Évaluation :
5

Very pleased with yout storage facility

Larry J.  |  Expérience générale 
Évaluation :
5

..

Sophia V.  |  Expérience générale 
Évaluation :
5

The staff members I had interactions with were very kind and helpful. Above and beyond the best experience I have ever had at a U-Haul. Special thanks to Christian he was especially professional.

grayson s.  |  Expérience générale 
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    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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