Customer Reviews for U-Haul Moving & Storage of Ayer

1 285 évaluations

79 Fitchburg Rd Rte 2A   Ayer, MA 01432
(Oakhurst St)

(978) 772-6802

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(978) 772-6802

79 Fitchburg Rd Rte 2A
Ayer, MA 01432
(Oakhurst St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Rep was quick and helpful

karen t.  |  Premières impressions 
Évaluation :
2

I went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"

Stephen W.  |  Premières impressions 
Évaluation :
5

the guy was amazing and will be using him in near future

KYLE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Expérience générale 
Évaluation :
5

Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell

Stephen W.  |  Expérience générale 
Évaluation :
3

I was using the uhaul app for pick-up and continued to have issues taking pictures of the fuel gauge and mileage. The fuel gauge was 3/4 full. The agent told he would note the 3/4 tank for return to the Ayer location. However the Ayer agent informed me it should be full upon return not 3/4. I was charged $40,85 for the difference. I called to dispute the the $40,85 and the customer service agent told me she needed proof from a cell phone pic which i did not have since the app was useless. She informed me the truck had 7/8 tank so i would receive a $20 credit. So it cost me $20,85 because the agent mislead me and the app malfunctioned.

PAUL L. 
Évaluation :
5

UHaul has helped make the move so much easier. Arthur Dulong is an excellent agent and was very helpful. Thank you so much for removing the stress from our logistics planning for our move.

HEATHERREBECCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Arthur is professional, knowledgeable, and pleasant to work with.

Charles S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Arthur is amazing and so helpful! Wish all my customer service interactions were like that! Thank you Arthur!!!!

ashley H. 
Évaluation :
5

After many disappointing experiences with U-Haul in the past years, this was by far the smoothest and most satisfying U-haul experience I've ever had and it was all because of the staffing at this location.

CRISTOFOR C. 
Évaluation :
5

The uhaul personnel were very helpful and friendly!

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbur S.  |  Expérience générale 
Évaluation :
5

Friendly and pleasant service. Professional but very understanding, would definitely recommend.

benjamin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Happy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.

JOAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden S.  |  Expérience générale 
Évaluation :
5

Amazing staff super friendly and helpful. Aaron and Arthur are both amazing!

Samantha C.  |  Expérience générale 
Évaluation :
5

Great place and service.

robert j.  |  Premières impressions 
Évaluation :
5

I really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.

STANLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O.  |  Premières impressions 
Évaluation :
5

The service was beyond expectation.

Stephen Q.  |  Premières impressions 
Évaluation :
5

Aaron was very helpful, pleasant and quick to check in our truck rental and storage unit. We would recommend the Ayer location to anyone!

JON P. 
Évaluation :
4

Excellent service à la clientèle

ROCKY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jemme S. 
Évaluation :
5

Very professional and thorough.

James B. 
Évaluation :
5

Very helpful gentleman---happy to do business with!

Donald W. 
Évaluation :
5

Hard working guy their,really helps out.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

Arthur & Matt were great!

DENISE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcclyve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny F.  |  Expérience générale 
Évaluation :
5

Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!

Patricia V.  |  Expérience générale 
Évaluation :
4

The only "issue" was in doing the online check in for the van at the end of the night. The location services were not working and I was charged a $20 fee. I emailed the location to have this removed but have not heard back. Please reconsider your after hours check in process - it's absurd for cellular "location services" to have to identify you location. If people can't figure out if they're returning their can to the right location, they have bigger problems.

Amanda D. 
Évaluation :
3

The worker at the desk was pleasant and courteous and we only had a very small amount of stuff to move locally and thankfully that was all as the truck had mechanical issues and was leaking coolant from the engine and close to overheating

COURTNEY G. 
Évaluation :
5

Great customer service Simple, efficient transaction

Carl B. 
Évaluation :
5

And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you

GEORGE V.  |  Premières impressions 
Évaluation :
5

Excellent Service by the manager , I would recommend him & the company in Ayer , Ma

Robert P. 
Évaluation :
4

Front-line employees should wear masks.

Victoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz D. 
Évaluation :
5

This was the best customer service experience I have had for a very long time. The manager I dealt with was absolutely outstanding. Helpful, informative, polite and friendly. I will be using this location any time I ever need this kind of service.

Anthony H. 
Évaluation :
5

Mr. Dulong was fantastic. He was professional, friendly, efficient, and knowledgeable. He really makes U-Haul look good.

William F. 
Évaluation :
5

Arthur is awesome!

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS F.  |  Premières impressions 
Évaluation :
5

Excellent service—prompt and friendly.

Stuart M. 
Évaluation :
5

It was last minute I needed a truck and this was available which was awesome

JOAN B. 
Évaluation :
4

Staff very pleasant and helpful !

Pamala m.  |  Premières impressions 
Évaluation :
5

This location had nothing to do with my complaint other than to charge me the extra day.

Geoffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M. 
Évaluation :
5

The manager Arthur Dulong was excellent! Helpful, efficient, and friendly. He should be in charge of training ALL your employees!

Herbert B. 
Évaluation :
4

The vans are not always as clean as they could be but the service is excellent

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA N.  |  Premières impressions 
Évaluation :
5

Your team great in supplying me with my needs. I would highly recommend this location to all. Thanks again.

David W. 
Évaluation :
5

Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.

Lucien G.  |  Premières impressions 
Évaluation :
5

Nothing - I had an outstanding experience and the staff was awesome at filling my needs short notice.

MARCUS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
2

Truck not checked before I picked it up. Had 3 of the last customer's furniture pads, a dolley (not ordered) and some trash. Please check/clear out the back. I also ordered 6 Furniture pads that were not there.

Philip W. 
Évaluation :
5

The staff knew the business really well and was friendly and very helpful. We were so impressed.

Nai Lin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F. 
Évaluation :
5

Wow! What an amazing experience. I was so pleased with the customer service and attentiveness was above and beyond. I'm so terrible with names, but I believe it was Arthur (a younger guy) whom we dealt with. So polite and knowledgeable. My experiences with U-Haul in the past haven't been the most amazing. But at your location… you have a good core of people! Thanks !!

Peter N. 
Évaluation :
5

I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.

Arlie S.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me get my rental went above and beyond to help me out definitely would be back to rent equipment at the location from now on

Mackenzie D. 
Évaluation :
5

Gentleman that helped me was extremely professional and thorough explaining the process!

Osvaldo V. 
Évaluation :
5

Amazing customer service from Arthur!

Samantha C.  |  Premières impressions 
Évaluation :
5

Very friendly and so helpful. Quick to get me out and on the road. Merci.

Timothy G. 
Évaluation :
5

I originally set up this rental at the Ayer office, working with Arthur Dulong. He is the best!!! Very friendly, knowledgeable, helpful, I can't say enough about him. Give him a raise!

DAVID P. 
Évaluation :
5

Staff is always knowledgeable, friendly and prompt.

Penny F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan F. 
Évaluation :
1

I called U Haul and spoke with a customer representative. He made me a reservation for 6pm at U Haul in Ayer Ma, and he told me I could show up as much as an hour late and still get my reservation. We showed up at 6pm (we were not late) and the U Haul shop was closed and we were not able to pick up our U-Haul. We had to cancel our plans to pick up a new dresser, it was stressful and a waste of time and energy. I'm not sure why the U-Haul representative would make me an appointment when the store was scheduled to close, and then go so far as to tell me I could even show up late… I would like a $50 refund because U-haul was not able to keep my reservation. Please reach out to me at 603-809-0981 or jadeguza94@yahoo.com I have submitted a couple complaints and not heard anything back yet.

Ruben H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor H. 
Évaluation :
5

Very friendly, helpful, and sociable.

SEAN M. 
Évaluation :
4

Would have been nice if someone was there between 12 and 1. When I got there to return the truck, I had no choice but to use the app. Not everyone would be comfortable with that. But at the same time, good to have that option.

Dawn C. 
Évaluation :
5

The GM was very courteous, helpful and professional. I will be a repeat customer at this location.

Peter S. 
Évaluation :
5

Your app for phone pick-ups is terrible. Twice now I have relied on the app to pick up a van before the store is open and your app wouldn't connect. I sat on the phone for 30 minutes each time waiting to speak with a rep. And then yesterday to only be hung up on by the rep because he couldn't handle speaking to an upset customer. Before he hung up he mentioned a $50 credit. You can keep that $50 and put it towards making the app actually work. I run a small business so having to wait for the store to open costs me time and money.

TAYLOR C. 
Évaluation :
5

Arthur was fantastic!

Everett K.  |  Premières impressions 
Évaluation :
5

Trailer was way too heavy to lift by one person off the hitch . Should have trailer jack

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON D. 
Évaluation :
5

Excellent service à la clientèle.

MICHAEL M. 
Évaluation :
5

Arthur was very professional, customer focused and a pleasure to do business with.

THOMAS G. 
Évaluation :
5

I reserved a 26-foot truck with a scheduled 10 am pick up at the Harvard st Leominster location, only to get there and be informed I had to go to the Northboro location to pick up the truck. I drive to pick up the truck in Northboro at which time I was told they didn't have a truck for me, reporting "The truck broke down, actually it blew up and is not available." Not believable at all. Anyhow the manager was very responsive, showing a great sense of empathy, and attempted to get me a smaller truck. She stated a smaller size truck would be available to pick up at 1 pm at her location. With movers scheduled and waiting I agreed to pick up that truck at 1 pm. I returned to the Harvard st location where my storage facility is located and my movers were waiting as well. I stopped in the store to speak with the two employees that have always been supportive, welcoming, and very customer-focused. I informed them of my poor experience, and they responded quickly looking up possible opportunities in getting me the 26-foot truck. They located one at the Ayer location for a 2:30 pm pick-up and reserved the truck for me. Arriving to Ayer very frustrated, annoyed, disappointed, and pissed off, the manager was welcoming, attentive to my situation, and provided the utmost customer service, assuring the prior renter returned the truck on time and got me on my way for my move and movers who I had paid based on the 4 plus hours of delay. Please thank the manager tremendously at the Ayer and Harvard street locations for the exceptional customer service they demonstrated in representing U-Haul and their hearts displaying compassion and drive to overcome obstacles and meet customer's needs. Way to go U-Haul for these employees.

KEVIN R. 
Évaluation :
5

The young lady who helped us was OUTSTANDING!!! Thank you again!!!!

ralph M. 
Évaluation :
5

Very satisfied with dropping of my rental to this location. The man was extremely helpful.

Thomas M. 
Évaluation :
5

This place was great, it was not a preferred location and it was still a great pickup.

DEREK S. 
Évaluation :
5

The customer service gentleman did an excellent job! He walked me around the truck and pointed out previous little damage area's, and marked them with a sticker.

FRANK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken W. 
Évaluation :
5

One of the best rentals ever. He went out of his way and made sure I was taken care of.

WILLIAM C. 
Évaluation :
5

Excellent service from start to finish. The initial reservation was easy, on pickup day Arthur Dulong was very professional, gave us explicit directions and advice. Drop off was just as easy! I cannot fault anything about our experience with Ayer UHaul.

ANNE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Thank you so much !

Chiffonda W. 
Évaluation :
5

Arthur was friendly, helpful, and efficient!

MARIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard J.  |  Premières impressions 
Évaluation :
5

Probably the nicest “salesperson “ I’ve ever dealt with.

Windy S.  |  Premières impressions 
Évaluation :
5

The guy there was excellent, got me connected to the trailer and out in about 3 minutes (he checked lights, everything) and the checkout process was about 2 minutes, efficient and all around excellent. Very friendly, funny, easy to deal with.

BARTLETT H. 
Évaluation :
3

Did not know U-Haul was there until I had to. Signage could be improved, I missed the entrance the first time. People were very pleasant.

John J. 
Évaluation :
3

Doors are ruff. Weather looks like it will age storage product

George B.  |  Premières impressions 
Évaluation :
5

love it, I would consider to have more buiness with U-hual

Junchi P.  |  Premières impressions 
Évaluation :
5

Arthur was extremely helpful.

Malcolm C.  |  Premières impressions 
Évaluation :
3

The remote pick up process was fucking awful, and I still had to go in to the store to have the clerk finish my pick up. I will never use that service again, and will make sure everyone no know never used it either. Your truck share, "pick up with your phone" service FUCKING SUCKS

Cassandra H. 
Évaluation :
5

Your general manager, Arthur, was fantastic. Painless process, very personable!! Also a shout out the girl that took my reservation over the phone. Rachel has a great personality and is a great front line representative of your operation!! Thanks for great customer service! -Wayne l

WAYNE L. 
Évaluation :
5

Arthur is fabulous p

ARTHUR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Rachel very helpful and professional

David B. 
Évaluation :
5

Staff was extremely friendly and courteous

Carl G. 
Évaluation :
5

Guy didn't a great job! A+++ would use this location again.

Anthony L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel E M.  |  Premières impressions 
Évaluation :
5

The guy who is at the Ayer Massachusetts location was exceptionel!!! He was so professional and helped in any way he could. I wish people could be like him in general! You better hold to this employee when most people just dont want to work!!!!

BRIAN L. 
Évaluation :
5

The on site person was great but the online folks, not so much. I reserved the truck for a location in Westford. The day or so before I found out no truck; the online folks scrambled for several hours to secure a truck because I was flying up from Florida just to pick up the truck and help him move; not cool at all. I got transferred around for hours until I got to the actual scheduler who solved the problem. Also, I ordered a bunch of boxes etc. on line. It turns out very few of those products were available at the store. You need to make it clear to people that items, especially specialty items like wardrobe boxes, need to be shipped to either their homes or to the actual truck pick up location.

Bruce K. 
Évaluation :
4

The app for the 24/7 share return seemed to freeze when attempting to take the required pictures. Found the process confusing and not that intuitive.

LEE S. 
Évaluation :
5

The uhaul.com/share rental return is the worst service ever. I was charged $20 even after checking out with the mat method I will not use uhaul ever again such a scam!

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
5

Everyone was very pleasant especially the person on the day of my rental. He went out of his way to give me a great deal.

DANIEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
5

I have used the Ayer facility to rent a cargo van 2 times a year for the last couple of years and have always had a great experience.

JOAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya B.  |  Online Move In 
Évaluation :
5

I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you

Michael F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen W.  |  Premières impressions 
Évaluation :
5

Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility

LINDA C.  |  Premières impressions 
Évaluation :
5

Very friendly staff, very helpful in the office and then showing us how the locking systems work.

Perry G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark I.  |  Premières impressions 
Évaluation :
5

Arthur and the guys at Ayer location were great and I would recommend to any friend.

James H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna M.  |  Online Move In 
Évaluation :
5

This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .

SETH F.  |  Premières impressions 
Évaluation :
5

Awesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!

cynthia b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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