Évaluations des clients U-Haul Moving & Storage of Ayer

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ayer

Cote générale :

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Richard H.
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca M.
Évaluation :

Douglas Frenette went above and beyond to make my move easier. He was very helpful when I had to make an adjustment to my reservation at the last minute and absolutely took the stress of renting the uhaul out of my moving day. I cannot recommend this uhual location enough.

John W.
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Doug is an amazing customer service rep. He's friendly, extremely courteous, and efficient at processing the rental quickly. Will rent from this location again in the future.

Steven C.
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Le client n'a pas laissé de commentaire.

william r. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Clarissa G.
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N/A

LINDA V.
Évaluation :

Arthur DuLong, Manager was fantastic. He said the system said I needed to drop the trailer off at a different location. I showed him my order and that I got no updated order to drop off at a different location. I told him I had come from Maine to move my parents to MA and was on my way home to PA. He contacted a supervisor and they slowed me to drop the trailer off at DeLong's location. Thus making me stay on schedule and not adding to my already long day. Very professional and helpful. The facility was extremely clean. Will use that location again if needed. Thank you Arthur!!

GUIDO G.
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Le client n'a pas laissé de commentaire.

JOLINE J.
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Arthur was great! My service could not have been any better!

Philip T.
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The employee working when I picked up my rental was clearly a lunatic. He started yelling at me when I opened the door to enter the building. I had an n95 mask on that he never saw. He ordered me out of the building because he was, as he put it, dealing with someone already. About five minutes later he came out and informed me it was going to be a long time because he had to clean a rental off. It was snowing. After i was summoned to the building he told me he is very concerned about covid. He was not wearing a mask and had cloth over his mouth only. My rental had chip bags and beer cans in it. He also did a poor job cleaning the snow off. I have a class a cdl. The open containers of alcohol put my license and livelihood at risk. I've never had any problems any other time I have rented from uhaul. This person is a terrible representative for uhaul.

Meaghan B.
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Le client n'a pas laissé de commentaire.

Stuart S.
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Le client n'a pas laissé de commentaire.

Francis B.
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Great job by your uhaul supervisor!

EARL M.
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Nothing

John L.
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Le client n'a pas laissé de commentaire.

DAVID M.
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My interaction with the local agent was very good.....however, trying to call him around 3pm Sunday was switched over to a national line wher the woman on the phone was very unhelpful and hung up on me...., very unpleasant interaction......

LeeAnne H.
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Very helpful and accommodating.... great experience

Lilly H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Daniel M.
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Arthur Dulong the manager was exceptional. He did a very good job accommodating my needs and was able to follow up with me on some untesolved issues even after I left the store.

Kimberly A.
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Excellent customer service at this location. Doug and Arthur were both friendly, cheerful, efficient and super helpful. Would definitely choose this location again and highly recommend it based on customer service.

Dianne W. | Premières impressions |
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Arthur took good care of us.

Andrew P.
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The attendant was very helpful, pleasant and I truly appreciate his assistance. Great job !! Thank you

DAVID P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ELISABETH C.
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Le client n'a pas laissé de commentaire.

DARCY M.
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After Corporate Uhaul ( 800 number ) repeatedly failed and screwed up everything, Doug F. at the Ayer location went above and beyond to fix everything. This is my 3rd time dealing with this location and they have never failed me. 1-800-Uhaul....forget them. Go local.

David H.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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Le client n'a pas laissé de commentaire.

Earle Y. | Premières impressions |
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Great service.

Thomas C.
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Nothing all all. My experience with the business was easy,smooth and quick. Great job.

David T.
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Nothing. Best U-Haul location I have ever used!

MARC N.
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Thank you for your service and prompt attention to our needs.

James H.
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Le client n'a pas laissé de commentaire.

Anthony D.
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When the location opened, the attendant yelled "first come , first serve" which caused a frantic scramble, instead of asking " who was here first" so that those of us who were waiting actually were serviced in the order we arrived instead of waiting longer

Brian C.
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Le client n'a pas laissé de commentaire.

COREY D. | Expérience générale |
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I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey

Scott J.
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Le client n'a pas laissé de commentaire.

JON P.
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Le client n'a pas laissé de commentaire.

JEFFREY F.
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Le client n'a pas laissé de commentaire.

Iesha W. | Expérience générale |
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Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit

Danya S.
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please provide accurate information when offering the optional insurance-I was given misinformation about what my insurance company would and wouldn't cover and would not have wasted the 20 dollars.

Forrest H.
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Fast and helpful service.

Cynthia G.
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Both the GM and the customer service rep were patient, helpful and courteous while helping me to figure out which trailer fit my needs and also testing out my tow hitch's electrical harness. I would highly recommend the Ayer location,.

Mark I. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marilyn D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MARIAN G.
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Arthur was especially pleasant and easy to work with

Jeff C. | Premières impressions |
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Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.

Muhammad M.
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Le client n'a pas laissé de commentaire.

Ingrid A.
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Showed up with our trailer and the guy abruptly told us he didn't have room for a trailer and we'd have to take it to Littleton half an hour away. This was frustrating and messed up our time schedule. Guy at Littleton was great however. After visiting 4 UHaul locations and talking to 5 uhaul customer representatives on the phone, I've decided that 50% of uhaul people are fantastic, and 50% should find other careers. Good luck to anyone trying to use uhaul, you never know what you're going to get.

Melanie Z.
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I appreciated the help from Doug at the location. At the end I didn't know about closing out the rental online and he offered to do it for me.

Phaenix G.
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Le client n'a pas laissé de commentaire.

Barrett B.
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Doug was an outstanding CSR, and he made my experience with U-Haul actually pleasurable (instead of a nightmare). Give the poor man a raise!

Carole R. | Premières impressions |
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We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.

Sarah J.
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Le client n'a pas laissé de commentaire.

Kim D. | Expérience générale |
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Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.

James H. | Premières impressions |
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Arthur and the guys at Ayer location were great and I would recommend to any friend.

dennis P.
Évaluation :

the attendant at this location is always professional and courteous and has a good amount of knowledge. the lady on the phone had no clue, but the man that helped me on location was awesome. kudos to him for being such a hard worker

KAYLA C. | Expérience générale |
Évaluation :

I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn’t have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I’ll be back.

Michael W.
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Le client n'a pas laissé de commentaire.

ROBERTO R.
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Le client n'a pas laissé de commentaire.

Timothy S.
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Staff was friendly and helpful. Made the whole process very easy and quick.

DONALD B.
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nothing.all good

Artur K.
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Le client n'a pas laissé de commentaire.

Henry A.
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Nothing that I can think of

frank D.
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Great servicw

Marie D. | Expérience générale |
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Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again

Jenna M. | Online Move In |
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Le client n'a pas laissé de commentaire.

CHRISTOPHER M.
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Manager really went above and beyond when I was in desperate need of a trailer, family member had passed and needed to move Harley right away,someone else had rented it and he called other customer to ask if they really needed it right away. The client said no he could wait another day and Was allowed to take trailer. Thank You so much to this locations Manager for being willing to accommodate me.

ROBERT G.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ADAM H.
Évaluation :

Nothing to improve. The gentleman who helped me get the trailer and truck noticed that there was a better option of trailer for my intended purpose and saved me time, hassle, and money! Those guys in Ayer Uhaul are TOP notch in customer service!

SETH F. | Premières impressions |
Évaluation :

This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .

CRAIG D S.
Évaluation :

Excellent customer service on both pickup and drop off.

MICHAEL G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth G.
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Le client n'a pas laissé de commentaire.

Cheryl D.
Évaluation :

N/a

Kenneth G. | Premières impressions |
Évaluation :

The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit

BERNARD S.
Évaluation :

Great customer service

Ron K.
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Le client n'a pas laissé de commentaire.

BLAKE B.
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Le client n'a pas laissé de commentaire.

Susan B.
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Le client n'a pas laissé de commentaire.

Kathryn H. | Expérience générale |
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Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!

MICHEAL G.
Évaluation :

Le client n'a pas laissé de commentaire.

TREVA B. | Expérience générale |
Évaluation :

Great storage unit and great location! If we deploy again from here will definitely use you guys again!

Howard W.
Évaluation :

The gentleman who helped me (his name may have been Doug) went above and beyond. His customer service was exceptional!

CHRISTIAN R.
Évaluation :

Excellent accomodation of my last minute needs.

Jacob W.
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Associate was engaging and helpful! Got the trailer on the suburban without an issue. Went over the safety chain rigging and asked if experienced with pulling a trailer.

Mark H.
Évaluation :

Le client n'a pas laissé de commentaire.

LANCE F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mary M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DONALD M.
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Le client n'a pas laissé de commentaire.

James C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

TIMOTHY N.
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Le client n'a pas laissé de commentaire.

BETSEY C.
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Le client n'a pas laissé de commentaire.

JC F.
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Le client n'a pas laissé de commentaire.

Jeffrey G.
Évaluation :

Very easy pick up and drop off

Stephen B.
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Fast turn-in. No problems.

Jeffrey D. | Expérience générale |
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The staff was always prompt and professional.

PERRY G.
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Experience was great. Very friendly and efficient customer service.

Adolfo R.
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Le client n'a pas laissé de commentaire.

James P.
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The service given the COVID circumstances was efficient and the gentleman at the counter was courteous.

Roger M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gaylord S.
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Le client n'a pas laissé de commentaire.

Michael V.
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Le client n'a pas laissé de commentaire.

Thy C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Calvin G.
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Young man in charge was very helpful, courteous and personable. Made the whole experience very nice and easy.

Michael B.
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Easy reservation and pickup. The person who checked me in was friendly and Very helpful explaining process and equipment. I will definitely return here for my future rentals.

Thomas C.
Évaluation :

Nothing I could see needed improvement it was all good for me

Sebastien K.
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Le client n'a pas laissé de commentaire.

William B. | Premières impressions |
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Author is a very professional young man we enjoyed working with him very much

Angel R.
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Le client n'a pas laissé de commentaire.

Richard N.
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The attendant was exceptional! Hooked up my trailer, checked out it's operation, and was courteous and helpful. Couldn't be better !

Amy L.
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Le client n'a pas laissé de commentaire.

Victoria P.
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Excellent service.

Peter C.
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The manager was very quick and professional. A big improvement over my last experience at this location.

Athena G.
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Le client n'a pas laissé de commentaire.

PAUL T.
Évaluation :

I really, would not like to make Review of my last experience. it is always a good rental store. people are always nice.

James S.
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Le client n'a pas laissé de commentaire.

David P.
Évaluation :

Courteous customer service. Thank you.

Jeffrey L.
Évaluation :

Arthur at the ayer location was very helpful, explained everything and, made the whole process easy!

Tiffany L.
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Le client n'a pas laissé de commentaire.

Sammy S.
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Le client n'a pas laissé de commentaire.

Gary G.
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Le client n'a pas laissé de commentaire.

Lance C.
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Le client n'a pas laissé de commentaire.

Robert L.
Évaluation :

Fast and easy

Tiffany P. | Premières impressions |
Évaluation :

Arthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn’t leave with questions. He was very friendly and professional and I recommend this place to everyone!

Richard L.
Évaluation :

Arthur was positively one of the best managers of a service business that I have ever worked with. He is truly customer focused and a great ambassador for U-HAUL

Charles D.
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A very pleasant experience overall. Arthur Dulong was courteous, knowledgeable and very accommodating loading and unloading the trailer. An exceptionally nice young man...thank you!

Brian C.
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Le client n'a pas laissé de commentaire.

ELIZABETH W. | Expérience générale |
Évaluation :

Even during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.

Marie D. | Premières impressions |
Évaluation :

We were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!

DANIEL B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LANCE F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SAMANTHA G. | Expérience générale |
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I have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram

Jennifer E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Theodore O. | Expérience générale |
Évaluation :

Great rates and great service along with a clean and dry unit. Can’t ask for more.

Jeff R. | Expérience générale |
Évaluation :

Gates were always open. The card access box was usually blocked by a trailer or truck

Timothy S. | Expérience générale |
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I had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security is

cynthia b. | Premières impressions |
Évaluation :

Awesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!

George M. | Expérience générale |
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The facility has been very good for me I no longer need it as well for now call you if I need it again

Troy L. | Expérience générale |
Évaluation :

Awesome

ryan w. | Expérience générale |
Évaluation :

The rows could use a re-paving, 4” cracks in pavement make it hard to drive a truck smoothly through the rows at any speed. a school bus just outside my unit made it impossible to back up to the unit

PATRICIA K. | Expérience générale |
Évaluation :

Bye George, it was great doing buisness with you. Thanks for all your help. Pat Kennedy

Stephen T. | Expérience générale |
Évaluation :

Great value and customer service. Thank you George Whitney.

Lisa D. | Expérience générale |
Évaluation :

Too many problems. Not enough space to provide feedback

JEANNE D. | Expérience générale |
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I rented one of the few units that was not protected by a gate, yet still had to pay the same price as other units that were. The owner seemed annoyed whenever I went in & was not friendly or helpful.

Salvatore I. | Expérience générale |
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Staff is very attentive and helpful to your needs.

michael j. | Expérience générale |
Évaluation :

well worth the use

Valeri D. | Expérience générale |
Évaluation :

GREAT experience storing my Mom's stuff! Easy in, easy out! @ a decent price. They were friendly & very helpful. Iesha was exceptionally kind and professional! ! I definitely would recommend them!

RAYMOND L. | Premières impressions |
Évaluation :

I waited at the office, blew my horn, and beat on the door for 90 mins, Your gen mngr, George Whitney was asleep on duty at 2:30 pm with the office doors unlocked. I will never be back.

Marilyn H. | Premières impressions |
Évaluation :

Very helpful

BACEM M. | Expérience générale |
Évaluation :

Good facility and friendly service.

amelio o. | Premières impressions |
Évaluation :

When we arrived nobody was there. Me and another customer had to wait 15 minutes until someone arrived to take care of us. For me that's not good.

John D. | Expérience générale |
Évaluation :

I've rented storage units and trucks from other UHaul locations in the past. Overall the Ayer location was much better to deal with. 24 hour access is convenient and units were clean and dry.

JEANNE D. | Réservation |
Évaluation :

I don't think it's fair that I should pay $75 a month like everyone else when my storage unit is OUTSIDE of the protected fenced area. My monthly fee should be reduced.

Joseph W. | Expérience générale |
Évaluation :

Friendly staff, and convenient hours

Joseph M. | Expérience générale |
Évaluation :

n/a

Denise E. | Expérience générale |
Évaluation :

Very nice and friendly staff.... everyone was very helpful when needed... I would definitely recommend this facility

Olga K. | Expérience générale |
Évaluation :

Issues, issues and issues one after the other. Not notified about boxes arriving. When we arrived, employee didn't even now our boxes are there. Not having storage unit available even though we....

Tiffanie A. | Expérience générale |
Évaluation :

Kenny is the best. Seriously. He made everything so easy. You guys are so lucky to have such an awesome employee.

Armen A. | Expérience générale |
Évaluation :

I was thinking of using them again. I live down the street from the Uhaul facility from central street, leominster. Did not like the people and they jacked up the prices for storage. I do like aye

Haley B. | Expérience générale |
Évaluation :

My box arrived broken into and completely disheveled. I was shocked nothing was stolen. The lack of communication between uhaul and movers made my life very difficult.

Mary M. | Expérience générale |
Évaluation :

Staff friendly but not super competent - several tries to get a functioning unit (broken door, couldn’t switch in the system, etc.) The unit itself was pretty dirty & a cigarette butt found on one box

SEAN P. | Expérience générale |
Évaluation :

Its not good. The security gate is always broken or vandalized and so made ussless. There are large portions of the outside fence missing or damaged. This is a high crime area and you have no security

Non reviews have been submitted for this location.

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