Customer Reviews for U-Haul Moving & Storage of Ayer

1 346 évaluations

79 Fitchburg Rd Rte 2A   Ayer, MA 01432
(Oakhurst St)

(978) 772-6802

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(978) 772-6802

79 Fitchburg Rd Rte 2A
Ayer, MA 01432
(Oakhurst St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lech D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N.  |  Expérience générale 
Évaluation :
3

when we called to reserve the container and s\aske about availability and when it would need to be returned we were given a different time frame than when we actually picked up the truck. When we picked it up on Thursday afternoon, we were told we would have to pay for a whole 2nd day of rental because we were intending on delivering it Saturday morning. We were told it would not have to be back until 8am on sat. It had used face masks on the floor and was not clean.

Daniel F. 
Évaluation :
5

Great place to rent.

John M. 
Évaluation :
5

The Guy is the BEST ...Very Helpful ALWAYS & Professional !!!!

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN M. 
Évaluation :
5

Arthur was amazing !!!

John C.  |  Premières impressions 
Évaluation :
5

You were very helpful just to change the unit as someone else had l477 the lady was very helpful doing and giving me a better unit . Merci

Beverly P.  |  Premières impressions 
Évaluation :
5

Convienient, safe, secure, dry, Did not see rodents or droppings. Freindly workers.

Robert C.  |  Expérience générale 
Évaluation :
5

Arthur wrote up our contract - he was wonderful - easy to deal with and well-informed. He answered all our questions clearly and knew his job well. I cannot think of any way to improve him or the office - the service was beyond excellent.

Jason H. 
Évaluation :
5

My truck rental was outstanding! The pick up and drop off were great. Both the associate and the owner were efficient and very friendly.

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The attendant was very friendly and helpful and a credit to your company!

Kenneth H. 
Évaluation :
5

Staff was very friendly and professional. There was a slight issue with my rental. They immediately communicated and resolved the issue. Great location.

Amy T. 
Évaluation :
5

The staff was helpful and courteous.

Mark G. 
Évaluation :
5

Customer service was excellen and a reasonable price. I would not hesitate to use them again

Dennis B. 
Évaluation :
5

I had to pull over because I was being bit by red ants. I reported this to the Ayer branch manager

Becky L. 
Évaluation :
3

The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.

BRET B. 
Évaluation :
5

Arthur does an excellent job.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

The staff was very nice and very helpful I wouldn't change anything

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Moble pickup app did not work but everything else was excellent

Robert S. 
Évaluation :
5

Site employee was excellent and had everything ready to go.

Thomas D. 
Évaluation :
5

Excellent and friendly customer service! Thanks.

Peter O. 
Évaluation :
5

Very nice and thorough young man. Made it very easy to drop off...

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

Nothing I can think of.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise R. 
Évaluation :
5

Best service ever! Very helpful - went above and beyond. This will be our preferred location here on out.

Jennifer S. 
Évaluation :
3

U haul is no good anymore.

Karen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Happy P. 
Évaluation :
5

The location Manager was friendly and knowledgeable.

Jeffrey R P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Absolutely nothing, Happy customer!!

Sharon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

This is the best you all I've ever been to the person I took care of me was did it excellent job you would think he was the owner

Rudy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Expérience générale 
Évaluation :
5

Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.

tammy p.  |  Expérience générale 
Évaluation :
5

I only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn

Stephen Q.  |  Expérience générale 
Évaluation :
5

App did not work to return vehicle. Had to go to website through browser.

Luis C. 
Évaluation :
5

The man running this location was excellent. Extremely helpful. He absolutely made the experience as seamless and easy as possible. Pleasure doing business with him.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori O.  |  Expérience générale 
Évaluation :
1

Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can't say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It's nice to know that people like Arthur exist

Margaret D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Friendly staff always ready to make things easier for me.

Stephen W.  |  Expérience générale 
Évaluation :
5

Author was amazing! Give him a raise.

ELDRED A.  |  Premières impressions 
Évaluation :
5

Arthur the manager there was simply outstanding. Best customer service I have had in any industry in a long time. He was personable, helpful, and made sure I had exactly what I needed. If I needed to rent a Uhaul again, I would come back here even if another location was closer. If there is some way Uhaul can reward him please do so. Merci encore!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C.  |  Expérience générale 
Évaluation :
5

Rep was quick and helpful

karen t.  |  Premières impressions 
Évaluation :
2

I went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"

Stephen W.  |  Premières impressions 
Évaluation :
5

the guy was amazing and will be using him in near future

KYLE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Expérience générale 
Évaluation :
5

Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell

Stephen W.  |  Expérience générale 
Évaluation :
3

I was using the uhaul app for pick-up and continued to have issues taking pictures of the fuel gauge and mileage. The fuel gauge was 3/4 full. The agent told he would note the 3/4 tank for return to the Ayer location. However the Ayer agent informed me it should be full upon return not 3/4. I was charged $40,85 for the difference. I called to dispute the the $40,85 and the customer service agent told me she needed proof from a cell phone pic which i did not have since the app was useless. She informed me the truck had 7/8 tank so i would receive a $20 credit. So it cost me $20,85 because the agent mislead me and the app malfunctioned.

PAUL L. 
Évaluation :
5

UHaul has helped make the move so much easier. Arthur Dulong is an excellent agent and was very helpful. Thank you so much for removing the stress from our logistics planning for our move.

HEATHERREBECCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Arthur is professional, knowledgeable, and pleasant to work with.

Charles S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Arthur is amazing and so helpful! Wish all my customer service interactions were like that! Thank you Arthur!!!!

ashley H. 
Évaluation :
5

After many disappointing experiences with U-Haul in the past years, this was by far the smoothest and most satisfying U-haul experience I've ever had and it was all because of the staffing at this location.

CRISTOFOR C. 
Évaluation :
5

The uhaul personnel were very helpful and friendly!

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbur S.  |  Expérience générale 
Évaluation :
5

Friendly and pleasant service. Professional but very understanding, would definitely recommend.

benjamin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Happy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.

JOAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden S.  |  Expérience générale 
Évaluation :
5

Amazing staff super friendly and helpful. Aaron and Arthur are both amazing!

Samantha C.  |  Expérience générale 
Évaluation :
5

Great place and service.

robert j.  |  Premières impressions 
Évaluation :
5

I really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.

STANLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O.  |  Premières impressions 
Évaluation :
5

The service was beyond expectation.

Stephen Q.  |  Premières impressions 
Évaluation :
5

Aaron was very helpful, pleasant and quick to check in our truck rental and storage unit. We would recommend the Ayer location to anyone!

JON P. 
Évaluation :
4

Excellent service à la clientèle

ROCKY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jemme S. 
Évaluation :
5

Very professional and thorough.

James B. 
Évaluation :
5

Very helpful gentleman---happy to do business with!

Donald W. 
Évaluation :
5

Hard working guy their,really helps out.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

Arthur & Matt were great!

DENISE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcclyve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny F.  |  Expérience générale 
Évaluation :
5

Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!

Patricia V.  |  Expérience générale 
Évaluation :
4

The only "issue" was in doing the online check in for the van at the end of the night. The location services were not working and I was charged a $20 fee. I emailed the location to have this removed but have not heard back. Please reconsider your after hours check in process - it's absurd for cellular "location services" to have to identify you location. If people can't figure out if they're returning their can to the right location, they have bigger problems.

Amanda D. 
Évaluation :
3

The worker at the desk was pleasant and courteous and we only had a very small amount of stuff to move locally and thankfully that was all as the truck had mechanical issues and was leaking coolant from the engine and close to overheating

COURTNEY G. 
Évaluation :
5

Great customer service Simple, efficient transaction

Carl B. 
Évaluation :
5

And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you

GEORGE V.  |  Premières impressions 
Évaluation :
5

Excellent Service by the manager , I would recommend him & the company in Ayer , Ma

Robert P. 
Évaluation :
4

Front-line employees should wear masks.

Victoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz D. 
Évaluation :
5

Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda

BRUCE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE R.  |  Expérience générale 
Évaluation :
5

This was the best customer service experience I have had for a very long time. The manager I dealt with was absolutely outstanding. Helpful, informative, polite and friendly. I will be using this location any time I ever need this kind of service.

Anthony H. 
Évaluation :
5

Mr. Dulong was fantastic. He was professional, friendly, efficient, and knowledgeable. He really makes U-Haul look good.

William F. 
Évaluation :
5

Arthur is awesome!

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS F.  |  Premières impressions 
Évaluation :
5

Excellent service—prompt and friendly.

Stuart M. 
Évaluation :
5

It was last minute I needed a truck and this was available which was awesome

JOAN B. 
Évaluation :
4

Staff very pleasant and helpful !

Pamala m.  |  Premières impressions 
Évaluation :
5

This location had nothing to do with my complaint other than to charge me the extra day.

Geoffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M. 
Évaluation :
5

The manager Arthur Dulong was excellent! Helpful, efficient, and friendly. He should be in charge of training ALL your employees!

Herbert B. 
Évaluation :
4

The vans are not always as clean as they could be but the service is excellent

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Arthur who runs the place is the best

Russell A.  |  Expérience générale 
Évaluation :
5

Arthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can't say enough nice things about Arthur, he's a pleasure to work with.

Brittany A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA N.  |  Premières impressions 
Évaluation :
5

Your team great in supplying me with my needs. I would highly recommend this location to all. Thanks again.

David W. 
Évaluation :
5

Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.

Lucien G.  |  Premières impressions 
Évaluation :
5

Arthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Merci!

Jennie D.  |  Expérience générale 
Évaluation :
5

Nothing - I had an outstanding experience and the staff was awesome at filling my needs short notice.

MARCUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

very helpful and freindly staff would definitly use again. Merci

Ken G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
2

Truck not checked before I picked it up. Had 3 of the last customer's furniture pads, a dolley (not ordered) and some trash. Please check/clear out the back. I also ordered 6 Furniture pads that were not there.

Philip W. 
Évaluation :
5

The staff knew the business really well and was friendly and very helpful. We were so impressed.

Nai Lin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F. 
Évaluation :
5

Wow! What an amazing experience. I was so pleased with the customer service and attentiveness was above and beyond. I'm so terrible with names, but I believe it was Arthur (a younger guy) whom we dealt with. So polite and knowledgeable. My experiences with U-Haul in the past haven't been the most amazing. But at your location… you have a good core of people! Thanks !!

Peter N. 
Évaluation :
5

I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.

Arlie S.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me get my rental went above and beyond to help me out definitely would be back to rent equipment at the location from now on

Mackenzie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget B.  |  Expérience générale 
Évaluation :
5

Gentleman that helped me was extremely professional and thorough explaining the process!

Osvaldo V. 
Évaluation :
5

Amazing customer service from Arthur!

Samantha C.  |  Premières impressions 
Évaluation :
5

Very friendly and so helpful. Quick to get me out and on the road. Merci.

Timothy G. 
Évaluation :
5

Excellent service à la clientèle.

BRUCE M.  |  Premières impressions 
Évaluation :
5

I originally set up this rental at the Ayer office, working with Arthur Dulong. He is the best!!! Very friendly, knowledgeable, helpful, I can't say enough about him. Give him a raise!

DAVID P. 
Évaluation :
5

Staff is always knowledgeable, friendly and prompt.

Penny F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan F. 
Évaluation :
5

Arthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.

Janine S.  |  Expérience générale 
Évaluation :
5

The guy that runs the uhaul is outstanding.

Russell A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
5

Arthur was fantastic!

Everett K.  |  Premières impressions 
Évaluation :
5

Arthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann

William B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW A.  |  Premières impressions 
Évaluation :
5

Our stuff came out the way it went in. What more could you ask?

Dianne W.  |  Expérience générale 
Évaluation :
5

The guys who help me was cool and respectful and he looks for way to help u out I Recommend

JOSUE R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard J.  |  Premières impressions 
Évaluation :
5

Probably the nicest “salesperson “ I’ve ever dealt with.

Windy S.  |  Premières impressions 
Évaluation :
5

The manager of this business has great customer service skills.

Mary M.  |  Expérience générale 
Évaluation :
5

Arthur is GREAT!!

CHRISTOPHER L.  |  Expérience générale 
Évaluation :
3

Doors are ruff. Weather looks like it will age storage product

George B.  |  Premières impressions 
Évaluation :
5

love it, I would consider to have more buiness with U-hual

Junchi P.  |  Premières impressions 
Évaluation :
5

Arthur was extremely helpful.

Malcolm C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon K.  |  Expérience générale 
Évaluation :
5

Arthur was great, extremely helpful!!

DAVID B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel E M.  |  Premières impressions 
Évaluation :
5

Arthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.

Jackie E.  |  Expérience générale 
Évaluation :
3

The rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84

Delia W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya B.  |  Online Move In 
Évaluation :
5

I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don't try to think you could pull the wool over his eyes. Keep in touch. He will work with you

Michael F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen W.  |  Premières impressions 
Évaluation :
5

Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility

LINDA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry F.  |  Premières impressions 
Évaluation :
5

Arthur was wonderful kind and knowledgeable with all of it

Shirley A.  |  Expérience générale 
Évaluation :
1

I booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).

E H.  |  Online Move In 
Évaluation :
5

Arthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!

AUBREY K.  |  Expérience générale 
Évaluation :
5

Very friendly staff, very helpful in the office and then showing us how the locking systems work.

Perry G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilly H.  |  Premières impressions 
Évaluation :
5

Arthur took good care of us.

Dianne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P.  |  Expérience générale 
Évaluation :
5

Great service.

Earle Y.  |  Premières impressions 
Évaluation :
5

I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey

COREY D.  |  Expérience générale 
Évaluation :
1

Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit

Iesha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn D.  |  Expérience générale 
Évaluation :
5

Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.

Jeff C.  |  Premières impressions 
Évaluation :
5

We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.

Carole R.  |  Premières impressions 
Évaluation :
5

Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.

Kim D.  |  Expérience générale 
Évaluation :
5

Arthur and the guys at Ayer location were great and I would recommend to any friend.

James H.  |  Premières impressions 
Évaluation :
5

I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn't have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I'll be back.

KAYLA C.  |  Expérience générale 
Évaluation :
5

Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again

Marie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .

SETH F.  |  Premières impressions 
Évaluation :
5

The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit

Kenneth G.  |  Premières impressions 
Évaluation :
4

Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!

Kathryn H.  |  Expérience générale 
Évaluation :
5

Great storage unit and great location! If we deploy again from here will definitely use you guys again!

TREVA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

The staff was always prompt and professional.

Jeffrey D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thy C.  |  Expérience générale 
Évaluation :
5

Author is a very professional young man we enjoyed working with him very much

William B.  |  Premières impressions 
Évaluation :
5

Arthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn't leave with questions. He was very friendly and professional and I recommend this place to everyone!

Tiffany P.  |  Premières impressions 
Évaluation :
5

Even during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.

ELIZABETH W.  |  Expérience générale 
Évaluation :
5

We were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!

Marie D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE F.  |  Premières impressions 
Évaluation :
5

I have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram

SAMANTHA G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer E.  |  Expérience générale 
Évaluation :
5

Great rates and great service along with a clean and dry unit. Can't ask for more.

Theodore O.  |  Expérience générale 
Évaluation :
3

Gates were always open. The card access box was usually blocked by a trailer or truck

Jeff R.  |  Expérience générale 
Évaluation :
4

I had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security is

Timothy S.  |  Expérience générale 
Évaluation :
5

Awesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!

cynthia b.  |  Premières impressions 
Évaluation :
5

The facility has been very good for me I no longer need it as well for now call you if I need it again

George M.  |  Expérience générale 
Évaluation :
5

Awesome

Troy L.