Évaluations des clients U-Haul Moving & Storage of Baldwin Park
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Baldwin Park
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Shirley G. le
No improvements at this time
Jennifer C. le
I had to change the truck from a 10ft to 15ft and they were accommodating in such short notice. Thanks!!!
April N. le
N/A
James G. le
Your drop off site was so many miles away from our destination that it added many miles to our allowed miles and put us over the allowed amount. If it had been a more reasonable site, we would not have gone over. Our hope is: we won't be charged for the excess mileage to return the truck.
Ryan O. le
There was a towel left in the cab of the truck. It was Clean otherwise.
Jennifer O. le
When I picked up the truck the cab was dirty and the driver side mirror was broken and had to pull over and dig thru boxes to put in a screw almost got into an accident. Also bought a uhaul lock as requested for the storage and was advised by employee to buy the one on the one with uhaul on the bottom. Was aware it want needed for the truck and for storage once I got to storage had to purchase another one needed for storage and another 12 dollars down the drain. The gentleman at Flushing facility was very kind informative and helpful. He signed me up for the storage. Florida location was terrible. They first advised I can use the 2 wheel dolly for tow then my truck reservation was cancelled and lucky had another truck available. I first reserved a 10 ft and because of their error and cancellation of reservation they only had a 15 ft available I would be charged for 10ft.. need I find out they charged me for the 15ft. Very unhappy with uhaul in Florida and will make sure I will let everyone know to never go to that location again. Very disappointed with all the money I spend and the broken promises and cancelled reservations. Moving out if state is already stressful and they should have made this part a better experience. Did not need the added stress and anxiety. Would appreciate the credit for the difference from the 10 ft that I should have been charged for.. Unhappy customer
Christopher H. le
I returned the trailer I rented in Sarasota to the Baldwin Park at E Colonial on time for the two day rental. I received an additional charge for an extra day which I am disputing. The agent told me I was good to go once I dropped off the trailer, he obviously forgot or used this opportunity to charge an extra day to make some additional money. The Sarasota office was very professional!
David H. le
The staff at this location is willing to go above what is required to help people be successful. Would not go any other place to rent.
Guy D. le
I have no comments for that question because I cannot think of anything you already are doing.
Lisa P. le
I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!
Gregory K. le
The rental process was quick and easy and the staff were all very knowledgable and helpful. I would definitely recommend this location to others.
Donald G. le
Having to drive 20 miles to pick up a motorcycle trailer, when there are 4 locations within 5 to 7 miles was ridiculous.
Ruben L. le
Item and installation were purchased on 08/01/2019 and it was canceled by U-Haul saying the part was unavailable. I had to call several times to get updates. Each time I called, I had to wait 20 minutes. I learned the item was ready by calling instead of U-Haul calling me.
Steven W. le
tried to reserve on my cell phone. What a nightmare. Kept changing my pick up and drop off locations. Went personally to store to reserve.
Paul B. le
The first location you sent me too should be removed from your system. Not even open. Waste of my time.
Khadijeh D. le
Conveniently located. Very courteous customer service. The staff handled the line like pros
Susan C. le
Quick and easy process to check in
Gene B. le
The experience was good until it came time to return the trailer. I asked if I could return the unit to a place in Titusville, FL where I live. The representative threatened to charge me an additional two thousand dollars if I tried to do so!!! Instead I had to drive seventy miles round trip to the Orlando FL location! This is even after the originating pick-up location changed my drop-off to undecided. Lost respect for Uhaul. Never again. Gene B
Chris K. le
Greg was friendly and took the time to show me how the security gate works and where my storage unit was located
kathryn g. le
Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.
Guy D. le
I was appreciated they had an climate storage for me to rent.
NANCY B. le
Convenient and reasonably priced.
thomas m. le
This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.
Karen E. le
Climate controll wasn’t working the day I checked out. Other than that, the experience was just fine.
Adelina L. le
Staff was great and very helpful
NANCY B. le
I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.
shereen w. le
Y’all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyou
gordon c. le
Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at times
Daniel D. le
Every one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!
sharron a. le
I cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasn
debra w. le
It was a breeze! So easy to order and the prices were decent.
Adelina L. le
Staff were great and helpful!
Jose R. le
Very Happy definitely will recommend to others
Shannon D. le
everything great
Michael N. le
This is an excellent service. My U-Box arrived on time and I was always in communication with the company. I highly recommend this service to anyone moving!
Mark R. le
On both ends of our move people were friendly, courteous and extremely efficient.
WILLIAM S. le
Having been a customer for nearly 20 years, I appreciate the way the staff and facilities were maintained in such a professional manner.
Amanda P. le
Waited on hold for 1/2 hour to have them pick up my UBox. Then had to give them the pick up location more than once. They called me the day of and asked where they were picking it up and dropping it.
Lasha K. le
The facility and service in the Valejo California location were subpar, very poor. However, the office in Hayworth followed up with me and resolved the problems we had promptly.
nichoals m. le
Adam was great showed me everything made it easy
Tim A. le
Unbelievable that I was forced to buy a UHaul lock even though my lock was every bit as secure. A pure money grab that I was not advised of during the reservation process! Unforgivable UHaul!
Tim A. le
Quick and easy
Gamaliel G. le
GREAT Costomer Service
ROD L. le
Meet the owner at the opening of the store. I just needed a short term storage rental Everything was quick and easy
Theresa A. le
The above questions don't apply to U-Box customers. My complaint is that the contents of the box looked like the box was flipped upside down! I had several broken items and I am very unhappy.
JACK C. le
will never use u-haul again delivery was promised for 11/10 by 3:00 pm after calling several times and waiting with moving help was told the driver was sick and delivery would not happen for 3 days
Patricia B. le
Satisfied with service and staff.
jocelyn l. le
I did not visit this facility. My ubox was only there enroute to home delivery. The staff who were involved were all excellent. So my answers should be "not applicable."
John C. le
Very fast and efficient. I've been to several Uhaul locations and some of them can get overwhelmed at times. These folks handled my job quickly and efficiently.
Zachary A. le
friendly staff.
Michael Q. le
All went well. Only issue was at beginning. I was told 3 days in a row my box would be delivered finally got it on 3rd day Box arrived in fl intact no issues I wish the monthly storage was pro rate
Sean H. le
Great Experience
NATALIA J. le
This box is too short to leave my true comment. Overall, they really tried to make situation as painless as possible.
deon B. le
None
Alannah J. le
I'm sure the facility was fine - however, my experience with U-Box was horrific from start to finish, and I'll never recommend any aspect of U-Haul to anyone, ever again.
AUDREY J. le
Control the homeless population living in the storage units.
CHRIS Y. le
Great staff. Will use them again
kimberly t. le
I was told I get 1 month free for purchasing a rental truck. Booked over phone. GM was rude, said I was wrong about getting 1 month free before I got a truck. Not my fault call center gave wrong info.
kim v. le
My UBOX was broken into and some of my personal belongings were stolen and my brand new TV was damaged. I also dealt with a billing issue for over a week delaying my delivery. NEVER AGAIN.
Gloria L. le
The people I dealt with were all extremely nice and helpful. Everything went very smooth and that made our move a lot easier. Thank you !
deon B. le
No comments
Keli L. le
pod drop off and pick up was fast and convenient. The ladies who did both were in and out with no trouble. Friendly and efficient; were there earlier than they originally planned- driver called ahead.
ZANE Z. le
I would never do business with this facility ever in my life. They promised on multiple times they would pick up my storage box and they didnt. They lied to me over and over again.
doug o. le
Horrible experience. No date warning on delivery. Left the boxes on our premise for nearly 5 days. Can't recommend you. U-Haul customer service couldn't help. Mgmt at your facility couldn't help.
MICHAEL H. le
Great job.
Jaclyn B. le
I had an issue with payment my first mth and it took me 4 phone calls and an email before I got a return call back. And when I returned to my unit, there were locks on there and my bill was fully paid
Danny D. le
Very Nice and Convenient Experience.....
Jon B. le
None