Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
All good. I will use them next time I need a truck.
Matthew L.
Évaluation :
5
They were fast in checking me in and everything
charles R.
Évaluation :
5
Very friendly and courteous staff sevice with a smileich appreciate their good attitude and laughter
Patricia T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moises M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
bernadette L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
George L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
bernadette L.
Évaluation :
2
The whole experience wasn't easy by any means. Wry disappointed.
Lisa W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meredith G.
Évaluation :
5
Very friendly and experienced staff
Jean-Francois B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Syntyche A.
Évaluation :
5
Very fast, helpful, and friendly service!
Jerri F.
Évaluation :
5
Excellent customer service
Thank you
Terry, Ricardo and Bruce!!!
ANGELA K.
Évaluation :
3
Don't be a greedy money sucking pig
Robert A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JORGE A.
Évaluation :
5
Every time I had to go to the unit, the access was super easy. Always clean and had cart available. Only one time, in over 2 years, was there any issue regarding the lighting or temperature. On the day we moved out, the temperature in the building was over 100 (close to 100 outside) and the hall lights did not come on. We noted this to the front office and they were immediately on it. Thank you for the easy storage during a stressful time in our life.
james t.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzannw H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
zoe B.
Évaluation :
4
truck felt like it was going to fall apart. But it did make it
Walter S.
Évaluation :
4
They were great but I would not recommend uhaul to a friend after my overall experience.
Derek M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony P.
Évaluation :
5
Returning the equiptment app after they are closed keeps crashing. this needs to be updated
Chad P.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Carlos B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya P.
Évaluation :
1
THEY HAD THE WRONG LOCATION!!!!! THEY ALWAYS FIND A WAY TO SCREW MY RESERVATIONS UP!!
Anitra V.
Évaluation :
5
Randy at Uhaul was awesome!! He found a last minute cancellation for me, and got me out the door within minutes. While the van did have some cosmetic damage, I was impressed that all of the "spots" were marked, including a crack on the windshield, giving me confidence that I was not going to be held accountable for someone else's damage. Overall, the Van was very clean, and with exception to the cosmetic damage, looked new. AC worked well and the tires looked new. I was very pleased.
michael M.
Évaluation :
4
The truck only went up to 50 miles per hr.
Kathy S.
Évaluation :
3
Maybe give people their refunds. Instead of just emailing claiming you did
Tayla B.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Janine R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn M.
Évaluation :
5
I was stressed and anxious about my move, and no joke, my experience at U-Haul brought me peace haha. The gentleman had no idea I came in stressed; he made me laugh, made it easy, and it really turned my day around as silly as it sounds. 10/10 experience.
rebekah C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geoffrey D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine L.
Évaluation :
4
All team members were very helpful and knowledgeable.
ADAM S.
Évaluation :
2
The van I rented was not well kept. The driving panel said there was an issue with the rear passenger side tire. It was dismissed as a sensor glitch by the staff. The next morning of the overnight rental the tire was flat. Two different road side assistance trucks had to come to solve the flat tire as the required tool to release the spare tire was not in the van. Not corteous staff. It was very difficult to contact the office I rented the van from. As positive comment, when I reserved the car a couple days before the rental the attendant was right at the price estimate for the distance I had to travel. The final price was as expected.
eduardo R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andreas D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mailyn A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul N.
Évaluation :
5
Someone suggested U-Haul as a solution to my dilemma of how to transport a 44†circumference table and four chairs. U-Haul made this an easy, simplified process. It's the first time I have ever dealt directly with U-Haul as a customer. The pricing was very fair. The two men who took care of me at the store were very kind and professional. Only complimentary of this experience.
VictoriaC T.
Évaluation :
5
Excelente
Aixa A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Miguel R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Spencer W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CLIFFORD C.
Évaluation :
5
Fast & friendly service
Sheila B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deanna B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colleen L.
Évaluation :
5
My original drop off location was 5103 E Colonial Dr. Orlando FL. It's an auto repair shop that does not accept drop offs. They directed me to Uhaul of Baldwin Park. Incorrect drop off locations need to be corrected.
Andrew M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John C.
Évaluation :
5
excelente servicio
Juan V.
Évaluation :
5
My fav place
GEOVANNY C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott A.
Évaluation :
5
Yo olvide mis llaves y cosa personales y de inmediato al ellos darse cuenta de mi olvido me llamaron eso me da seguridad muchas gracias por sus servicios
Onasis T.
Évaluation :
2
Know how to properly set up a trailer to load a corvette
DONALD J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David N.
Évaluation :
5
Always very nice and professional!
David L.
Évaluation :
5
Quick and painless
michael C.
Évaluation :
5
Friendly and helpful staff.
Abdulkader A.
Évaluation :
5
Even though the truck was clean, it did have a funky odor 🫤
Dormarie C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kai ayana B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aleksandr Y.
Évaluation :
5
very quick and easy made my day.
robert L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
garrett W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Collyn W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony J.
Évaluation :
5
Super fast service. Truck was dirty on the inside but it worked
Joseph P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary T.
Évaluation :
3
Never received the final contractor price had to go to my bank account scene I was charged 8613 for something but I don't know what the charges were but they seem to be way higher than the last time I used it $86 for one day's use time for me to find somebody else again
Herbert B.
Évaluation :
4
Overall the experience was great.
Renata S.
Évaluation :
5
Aucun
Jerry M.
Évaluation :
1
Roaches was all over the truck i had to buy some bugs spray just so i could drive this van home they was flying all over they got in to my food i had to trash the food on top of that they charge me $114, then $113 the next day
Plus $53 because someone was waiting on the nasty van you guys gave me clearly you guys not clean the equipment before someone else use them wow
No never again UHAUL you guys are bad business
Josue S.
Évaluation :
5
everything went as good as it gets...thanks
Rita M B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon J.
Évaluation :
2
Dropped off after hours. The prompt would not allow me to share location, had to fiddle to get it to work. Made me download the app. Took 25 minutes to get the app to work.
Kevin V.
Évaluation :
5
It was just perfect
JAMES M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William T.
Évaluation :
5
Not a big deal but trailer was a bunch of sand mulch and leaves but we swept it out and returned it clean. This location is excellent. Fast processing, called me when trailer was available for pickup, and most importantly, EVERY time you call they answer the phone! Your call doesn't automatically get forwarded to a call center like a lot of other locations. Terry was very pleasant and helpful. Bruce assisted with connect and disconnect and was also pleasant!
PAUL P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
James F.
Évaluation :
5
My clerk was very knowledgeable and professional. He made the transaction quite enjoyable.
Honey C.
Évaluation :
5
Very friendly and helpful staff. I had a dolly rented in my reservation and I forgot to grab it before leaving the U-Haul place with the truck but they had no problem taking it off my bill when I returned the truck.
Jesse R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
shana V.
Évaluation :
5
Excellent customer service. Bruce was a pleasure and he assisted me and made it very easy. This was my first uhaul rental and I would definitely come to this location again
Jennifer S.
Évaluation :
5
N/a
Stanley K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos L.
Évaluation :
5
Everyone was great, would repeat and recommend.
james H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Junio W.
Évaluation :
5
Courteous and efficient service.
THOMAS J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane P.
Évaluation :
4
Web site is somewhat clunky
Peter R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARRY B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Connie C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARICRUZ D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua D.
Évaluation :
5
Thank you Grag for nice service , will use you guys again and again
parin k.
|
Expérience générale
Évaluation :
5
Great team at this location
Ashton C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando G.
|
Premières impressions
Évaluation :
5
No I’m fine with everything thanks 🙏🏿
Frida L.
|
Premières impressions
Évaluation :
5
The rodents were a problem lot of my stuff was ruined
Tammy R.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert C.
|
Premières impressions
Évaluation :
3
I think the storage have rates because one of my brand new coach was damage
That’s why I give average
Thanks
YOUSSEF O.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tiffany M.
|
Expérience générale
Évaluation :
4
If the U-boxes cannot be located in Atlanta, I won't be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??
Nancy H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa J.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KARIM B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian B.
|
Premières impressions
Évaluation :
1
Everyone I encountered was extremely nice as I'm relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn't what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn't hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it's up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I'm would not recommend because I had to find a place for items that couldn't fit .
Zakeya G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adarsh P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIELL B.
|
Expérience générale
Évaluation :
5
They were extremely nice and helpful!! They truly went above and beyond to help
Meghan B.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
AMIR O.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Belinda B.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shajuana H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Toja B.
|
Premières impressions
Évaluation :
5
Todo bien
Onasis B.
|
Premières impressions
Évaluation :
5
Convenient, great people, easy access
Richard W.
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Yamileth m.
|
Expérience générale
Évaluation :
3
Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.
Adarsh P.
|
Premières impressions
Évaluation :
2
Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn't want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.
Bruce S.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICHARD B.
|
Expérience générale
Évaluation :
5
Great staff
JOSEPH L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryant S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pablo S.
|
Expérience générale
Évaluation :
1
The staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!
Margaret Z.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joel c.
|
Premières impressions
Évaluation :
5
The staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.
Alicia C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rachel n.
|
Premières impressions
Évaluation :
5
The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!
Daniel H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIELL B.
|
Premières impressions
Évaluation :
5
Most of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.
Roy R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
YOLANDA A.
|
Premières impressions
Évaluation :
5
The staff were very respectful and helpful
Rafael M.
|
Expérience générale
Évaluation :
3
The staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.
LISA H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H.
|
Expérience générale
Évaluation :
5
This location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!
Travis L.
|
Expérience générale
Évaluation :
5
this is a great facility and I may be coming back!
Lisa S.
|
Expérience générale
Évaluation :
5
The manager who worked with us was fantastic.
Jonathon N.
|
Premières impressions
Évaluation :
2
There was to many people staying in the storage units and the prices went up to much
Terry A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEAN S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FABRICE J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pipeline W.
|
Premières impressions
Évaluation :
5
It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.
MARJORIE B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theresa D.
|
Expérience générale
Évaluation :
5
Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.
Daniel D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H.
|
Premières impressions
Évaluation :
5
It was great
JEAN S.
|
Premières impressions
Évaluation :
3
I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50 %. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.
William S.
|
Online Move In
Évaluation :
4
The move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.
Christopher S.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pablo S.
|
Online Move In
Évaluation :
5
Everything worked and it was easy
Pablo S.
|
Premières impressions
Évaluation :
5
Greg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.
Roy R.
|
Premières impressions
Évaluation :
5
Very smooth and easy!
Margaret Z.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
yadira r.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latonia J.
|
Premières impressions
Évaluation :
5
Excellent service!!!!
Karen G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chloe F.
|
Premières impressions
Évaluation :
5
Todo bien y complacido era lo que estaba buscando gracias
Guillermo A.
|
Premières impressions
Évaluation :
4
The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.
Stacy S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donnarie E.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Freddie T.
|
Expérience générale
Évaluation :
5
Thank you for storing my items safely!
harmony r.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
louis r.
|
Expérience générale
Évaluation :
5
Great people, easy to speak with, great sense of humor, great customer service skills
Richard W.
|
Premières impressions
Évaluation :
5
The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.
Joel M.
|
Expérience générale
Évaluation :
5
Great service
Jessica S.
|
Premières impressions
Évaluation :
2
Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this time
John S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra O.
|
Premières impressions
Évaluation :
5
Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!
John S.
|
Premières impressions
Évaluation :
4
My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.
Robert S.
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Premières impressions
Évaluation :
5
The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot
Verrisa G.
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Premières impressions
Évaluation :
1
I'm still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can't switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That's when it started pouring raining and I'm left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I've already reported this situation to the customer service number.
Jose R.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marco A.
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Expérience générale
Évaluation :
4
The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We're able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I'm so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!
Robyn B.
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Expérience générale
Évaluation :
5
I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.
Eddie B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nestor C.
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Expérience générale
Évaluation :
5
The truck was newer and drive good and with great ac.
Marco A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald C.
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Expérience générale
Évaluation :
5
I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.
david h.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glynies G.
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Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Orlando R.
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Expérience générale
Évaluation :
5
Very happy
Mattie G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
troy c.
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Expérience générale
Évaluation :
3
I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn't know that. Would've been nice.
AMANDA H.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glynies G.
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Premières impressions
Évaluation :
5
Staff was very knowledgeable, professional, and accommodating to my special needs.
Deborah W.
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Premières impressions
Évaluation :
5
A good staff that really helped me especially Greg.
Donald C.
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Premières impressions
Évaluation :
5
Buford went above and beyond to make our experience wonderful.
Donna O.
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Premières impressions
Évaluation :
4
I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.
MARY Y.
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Expérience générale
Évaluation :
5
Always a good place to do business.
david h.
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Expérience générale
Évaluation :
5
Rent here often, always good.
david h.
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Premières impressions
Évaluation :
5
I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!
Lisa P.
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Premières impressions
Évaluation :
5
Quick and easy process to check in
gary e.
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Premières impressions
Évaluation :
4
Greg was friendly and took the time to show me how the security gate works and where my storage unit was located
Chris K.
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Premières impressions
Évaluation :
2
Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.
kathryn g.
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Expérience générale
Évaluation :
4
I was appreciated they had an climate storage for me to rent.
Guy D.
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Premières impressions
Évaluation :
5
Convenient and reasonably priced.
NANCY B.
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Expérience générale
Évaluation :
5
This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.
thomas m.
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Expérience générale
Évaluation :
4
Climate controll wasn't working the day I checked out. Other than that, the experience was just fine.
Karen E.
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Expérience générale
Évaluation :
5
Staff was great and very helpful
Adelina L.
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Expérience générale
Évaluation :
5
I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.
NANCY B.
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Premières impressions
Évaluation :
5
Y'all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyou
shereen w.
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Expérience générale
Évaluation :
1
Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at times
gordon c.
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Expérience générale
Évaluation :
5
Every one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!
Daniel D.
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Expérience générale
Évaluation :
1
I cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasn
sharron a.
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Expérience générale
Évaluation :
5
It was a breeze! So easy to order and the prices were decent.
debra w.
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Premières impressions
Évaluation :
5
Staff were great and helpful!
Adelina L.
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Premières impressions
Évaluation :
5
Very Happy definitely will recommend to others
Jose R.
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Expérience générale
Évaluation :
5
everything great
Shannon D.
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Expérience générale
Évaluation :
5
This is an excellent service. My U-Box arrived on time and I was always in communication with the company. I highly recommend this service to anyone moving!
Michael N.
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Expérience générale
Évaluation :
5
On both ends of our move people were friendly, courteous and extremely efficient.
Mark R.
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Expérience générale
Évaluation :
5
Having been a customer for nearly 20 years, I appreciate the way the staff and facilities were maintained in such a professional manner.
