My original drop off location was 5103 E Colonial Dr. Orlando FL. It's an auto repair shop that does not accept drop offs. They directed me to Uhaul of Baldwin Park. Incorrect drop off locations need to be corrected.Andrew M.
Customer Reviews for U-Haul Moving & Storage of Baldwin Park
Pour nous contacter
Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.John C.
excelente servicioJuan V.
My fav placeGEOVANNY C.
Le client n'a pas laissé de commentaire.Scott A.
Le client n'a pas laissé de commentaire.Scott A.
Yo olvide mis llaves y cosa personales y de inmediato al ellos darse cuenta de mi olvido me llamaron eso me da seguridad muchas gracias por sus serviciosOnasis T.
Know how to properly set up a trailer to load a corvetteDONALD J.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.JASON C.
Le client n'a pas laissé de commentaire.David N.
Always very nice and professional!David L.
Quick and painlessmichael C.
Friendly and helpful staff.Abdulkader A.
Even though the truck was clean, it did have a funky odor Dormarie C.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.kai ayana B.
Le client n'a pas laissé de commentaire.Aleksandr Y.
very quick and easy made my day.robert L.
Le client n'a pas laissé de commentaire.garrett W.
Le client n'a pas laissé de commentaire.Collyn W.
Le client n'a pas laissé de commentaire.Anthony J.
Super fast service. Truck was dirty on the inside but it workedJoseph P.
Le client n'a pas laissé de commentaire.Chad P.
Le client n'a pas laissé de commentaire.Gary T.
Never received the final contractor price had to go to my bank account scene I was charged 8613 for something but I don't know what the charges were but they seem to be way higher than the last time I used it $86 for one day's use time for me to find somebody else againHerbert B.
Overall the experience was great.Renata S.
Roaches was all over the truck i had to buy some bugs spray just so i could drive this van home they was flying all over they got in to my food i had to trash the food on top of that they charge me $114, then $113 the next day Plus $53 because someone was waiting on the nasty van you guys gave me clearly you guys not clean the equipment before someone else use them wow No never again UHAUL you guys are bad businessJosue S.
everything went as good as it gets...thanksRita M B.
Le client n'a pas laissé de commentaire.Anthony J.
Le client n'a pas laissé de commentaire.Brandon J.
Dropped off after hours. The prompt would not allow me to share location, had to fiddle to get it to work. Made me download the app. Took 25 minutes to get the app to work.Kevin V.
It was just perfectJAMES M.
Le client n'a pas laissé de commentaire.William T.
Not a big deal but trailer was a bunch of sand mulch and leaves but we swept it out and returned it clean. This location is excellent. Fast processing, called me when trailer was available for pickup, and most importantly, EVERY time you call they answer the phone! Your call doesn't automatically get forwarded to a call center like a lot of other locations. Terry was very pleasant and helpful. Bruce assisted with connect and disconnect and was also pleasant!PAUL P.
Le client n'a pas laissé de commentaire.James F.
My clerk was very knowledgeable and professional. He made the transaction quite enjoyable.Honey C.
Very friendly and helpful staff. I had a dolly rented in my reservation and I forgot to grab it before leaving the U-Haul place with the truck but they had no problem taking it off my bill when I returned the truck.Jesse R.
Le client n'a pas laissé de commentaire.shana V.
Excellent customer service. Bruce was a pleasure and he assisted me and made it very easy. This was my first uhaul rental and I would definitely come to this location againJennifer S.
Le client n'a pas laissé de commentaire.Carlos L.
Everyone was great, would repeat and recommend.james H.
Le client n'a pas laissé de commentaire.Junio W.
Courteous and efficient service.THOMAS J.
Le client n'a pas laissé de commentaire.Diane P.
Web site is somewhat clunkyPeter R.
Le client n'a pas laissé de commentaire.BARRY B.
Le client n'a pas laissé de commentaire.Connie C.
Le client n'a pas laissé de commentaire.MARICRUZ D. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua D.
Thank you Grag for nice service , will use you guys again and againparin k. | Expérience générale
Terry was super helpful and got me the truck I needed. Appreciate the patience and the hard work!Andres O.
They were professional and worked with me to fit my schedule.SUZANNE L.
Le client n'a pas laissé de commentaire.DARRELL B.
Terry was extreamly helpful, very pleasant making my experience wonderful. Even his co worker was very nice. I will always come back to this location! Thank you so much Terry!SHERRI T.
The air conditioning on the truck was not working properly. The rest of my experience was flawless.Karla B.
Great customer service, will definitely use again, thanks!Mel G.
Location seems to be understaffed and people have to wait while the two people that were there takes care of rental pickups and drop offs.Cecil F.
Le client n'a pas laissé de commentaire.Patrice B.
Le client n'a pas laissé de commentaire.Madelynn M.
Great team at this locationAshton C. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos J.
App is terrible. My order never showed up, I was not able to check in or out with the app, and I was charged $20 for checking when app would not allow it. Store was great, app caused me nothing but trouble and I am a computer Scientist!Miguel G.
Le client n'a pas laissé de commentaire.Jose M.
Horrible customer service from uhaul had too many issues to count would never use uhaul againShadeysja B.
Le client n'a pas laissé de commentaire.Amanda H.
Le client n'a pas laissé de commentaire.Donald L.
Le client n'a pas laissé de commentaire.Fernando G. | Expérience générale
Le client n'a pas laissé de commentaire.debbie M.
Le client n'a pas laissé de commentaire.Edgardo D.
Bruce is always friendly and helpful as is all the staff.Israel M.
Staff was very accommodating and friendly. Although location is a bit further, I will chose this location over others. Great customer service!Donald W.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Fernando G. | Premières impressions
Le client n'a pas laissé de commentaire.russel D.
Le client n'a pas laissé de commentaire.David C.
Great customer service! Busy place!LELAND M.
Everything went smoothly, I have nothing to complain about!michael O.
You have a moving service that charges for two hours by it didn't take that long (45 minutes); so I paid over$100 for for less time then I needed and no refund on the difference in time. And the man that helped me was very aggressive to both my daughter and myself.SONYA L.
The truck did sound a little funny at times and it wasn't completely clean , the seatbelt rubbed against my neck and left a wound , the back door of the truck got stuck and a few of my things were wet in the process but overall it was good and the truck got us to Oklahoma .Alisia D.
Le client n'a pas laissé de commentaire.Joseph V.
Le client n'a pas laissé de commentaire.Rich K.
The guys that work there were super nice. Very helpful and friendly. Highly recommend them and that store.william P.
Easy drop off. Staff ready to help.George M.
The guy that was taking care of me took forever never told me about the system was slow I was about to leave and then it's when he decided to tell me I'm sorry the system is still slow when I came back the guy told me you can get inside in wait 30 minutes or then that you can leave your go to go and we will send you an email with your final bill or receive anything Apple more gas than supposed to even when I went to the truck it was my fault that I didn't took a picture about it but it was less than he was on the picture actual picture very professional behaviors are still waiting for my bill hopefully they'll charge me more than it's supposed to because I drive less miles never received any discount any email about my final bill very disappointedJulio R.
Le client n'a pas laissé de commentaire.ENRIQUE T.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.JAIME H.
Process was fast and staff very friendlyDavid P.
I got charged 59cents per mile when I took the truck when I brought it back I got 79cent a mile 20 cent per mile more I need a refund on the 20 cents per mileJose C.
Le client n'a pas laissé de commentaire.Spencer M.
Le client n'a pas laissé de commentaire.Miguel G.
Le client n'a pas laissé de commentaire.Nickalas M.
Le client n'a pas laissé de commentaire.Virginia J.
No I’m fine with everything thanks 🙏🏿Frida L. | Premières impressions
Everything was okayFrida L.
Le client n'a pas laissé de commentaire.Tyler T.
Don't recommend uhaul to anyoneDavid E.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Kelly G.
Le client n'a pas laissé de commentaire.Mary E.
Le client n'a pas laissé de commentaire.JOHN L.
The staff is always friendly and supportive and the location is clean and well-maintainedJOHN L.
The rodents were a problem lot of my stuff was ruinedTammy R. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C. | Premières impressions
I think the storage have rates because one of my brand new coach was damage That’s why I give average ThanksYOUSSEF O. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany M. | Expérience générale
If the U-boxes cannot be located in Atlanta, I won't be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??Nancy H. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa J. | Expérience générale
Le client n'a pas laissé de commentaire.KARIM B. | Premières impressions
Le client n'a pas laissé de commentaire.Brian B. | Premières impressions
Everyone I encountered was extremely nice as I'm relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn't what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn't hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it's up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I'm would not recommend because I had to find a place for items that couldn't fit .Zakeya G. | Premières impressions
Le client n'a pas laissé de commentaire.Adarsh P. | Expérience générale
Le client n'a pas laissé de commentaire.DANIELL B. | Expérience générale
They were extremely nice and helpful!! They truly went above and beyond to helpMeghan B. | Expérience générale
Le client n'a pas laissé de commentaire.AMIR O. | Expérience générale
Le client n'a pas laissé de commentaire.Belinda B. | Expérience générale
Le client n'a pas laissé de commentaire.Shajuana H. | Expérience générale
Le client n'a pas laissé de commentaire.Toja B. | Premières impressions
Todo bienOnasis B. | Premières impressions
Convenient, great people, easy accessRichard W. | Expérience générale
Le client n'a pas laissé de commentaire.Yamileth m. | Expérience générale
Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.Adarsh P. | Premières impressions
Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn't want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.Bruce S. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD B. | Expérience générale
Great staffJOSEPH L. | Expérience générale
Le client n'a pas laissé de commentaire.Bryant S. | Premières impressions
Le client n'a pas laissé de commentaire.Pablo S. | Expérience générale
The staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!Margaret Z. | Expérience générale
Le client n'a pas laissé de commentaire.joel c. | Premières impressions
The staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.Alicia C. | Expérience générale
Le client n'a pas laissé de commentaire.rachel n. | Premières impressions
The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!Daniel H. | Premières impressions
Le client n'a pas laissé de commentaire.DANIELL B. | Premières impressions
Most of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.Roy R. | Expérience générale
Le client n'a pas laissé de commentaire.YOLANDA A. | Premières impressions
The staff were very respectful and helpfulRafael M. | Expérience générale
The staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.LISA H. | Expérience générale
Le client n'a pas laissé de commentaire.David H. | Expérience générale
This location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!Travis L. | Expérience générale
this is a great facility and I may be coming back!Lisa S. | Expérience générale
The manager who worked with us was fantastic.Jonathon N. | Premières impressions
There was to many people staying in the storage units and the prices went up to muchTerry A. | Expérience générale
Le client n'a pas laissé de commentaire.JEAN S. | Expérience générale
Le client n'a pas laissé de commentaire.FABRICE J. | Premières impressions
Le client n'a pas laissé de commentaire.Pipeline W. | Premières impressions
It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.MARJORIE B. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa D. | Expérience générale
Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.Daniel D. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph A. | Expérience générale
Le client n'a pas laissé de commentaire.David H. | Premières impressions
It was greatJEAN S. | Premières impressions
I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50 %. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.William S. | Online Move In
The move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.Christopher S. | Online Move In
Le client n'a pas laissé de commentaire.Pablo S. | Online Move In
Everything worked and it was easyPablo S. | Premières impressions
Greg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.Roy R. | Premières impressions
Very smooth and easy!Margaret Z. | Premières impressions
Le client n'a pas laissé de commentaire.yadira r. | Expérience générale
Le client n'a pas laissé de commentaire.Latonia J. | Premières impressions
Excellent service!!!!Karen G. | Premières impressions
Le client n'a pas laissé de commentaire.Chloe F. | Premières impressions
Todo bien y complacido era lo que estaba buscando graciasGuillermo A. | Premières impressions
The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.Stacy S. | Expérience générale
Le client n'a pas laissé de commentaire.Donnarie E. | Premières impressions
Le client n'a pas laissé de commentaire.Freddie T. | Expérience générale
Thank you for storing my items safely!harmony r. | Expérience générale
Le client n'a pas laissé de commentaire.louis r. | Expérience générale
Great people, easy to speak with, great sense of humor, great customer service skillsRichard W. | Premières impressions
The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.Joel M. | Expérience générale
Great serviceJessica S. | Premières impressions
Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this timeJohn S. | Expérience générale
Le client n'a pas laissé de commentaire.Debra O. | Premières impressions
Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!John S. | Premières impressions
My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.Robert S. | Premières impressions
The only thing is building D ac is still not working. They need to fix it because everytime i come there its hotVerrisa G. | Premières impressions
I'm still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can't switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That's when it started pouring raining and I'm left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I've already reported this situation to the customer service number.Jose R. | Expérience générale
Le client n'a pas laissé de commentaire.Marco A. | Expérience générale
The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We're able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I'm so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!Robyn B. | Expérience générale
I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.Eddie B. | Expérience générale
Le client n'a pas laissé de commentaire.Nestor C. | Expérience générale
The truck was newer and drive good and with great ac.Marco A. | Premières impressions
Le client n'a pas laissé de commentaire.Donald C. | Expérience générale
I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.david h. | Expérience générale
Le client n'a pas laissé de commentaire.Glynies G. | Expérience générale
Le client n'a pas laissé de commentaire.Orlando R. | Expérience générale
Very happyMattie G. | Premières impressions
Le client n'a pas laissé de commentaire.troy c. | Expérience générale
I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn't know that. Would've been nice.AMANDA H. | Expérience générale
Le client n'a pas laissé de commentaire.Glynies G. | Premières impressions
Staff was very knowledgeable, professional, and accommodating to my special needs.Deborah W. | Premières impressions
A good staff that really helped me especially Greg.Donald C. | Premières impressions
Buford went above and beyond to make our experience wonderful.Donna O. | Premières impressions
I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.MARY Y. | Expérience générale
Always a good place to do business.david h. | Expérience générale
Rent here often, always good.david h. | Premières impressions
I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!Lisa P. | Premières impressions
Quick and easy process to check ingary e. | Premières impressions
Greg was friendly and took the time to show me how the security gate works and where my storage unit was locatedChris K. | Premières impressions
Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.kathryn g. | Expérience générale
I was appreciated they had an climate storage for me to rent.Guy D. | Premières impressions
Convenient and reasonably priced.NANCY B. | Expérience générale
This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.thomas m. | Expérience générale
Climate controll wasn't working the day I checked out. Other than that, the experience was just fine.Karen E. | Expérience générale
Staff was great and very helpfulAdelina L. | Expérience générale
I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.NANCY B. | Premières impressions
Y'all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyoushereen w. | Expérience générale
Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at timesgordon c. | Expérience générale
Every one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!Daniel D. | Expérience générale
I cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasnsharron a. | Expérience générale
It was a breeze! So easy to order and the prices were decent.debra w. | Premières impressions
Staff were great and helpful!Adelina L. | Premières impressions
Very Happy definitely will recommend to othersJose R. | Expérience générale
everything greatShannon D. | Expérience générale
This is an excellent service. My U-Box arrived on time and I was always in communication with the company. I highly recommend this service to anyone moving!Michael N. | Expérience générale
On both ends of our move people were friendly, courteous and extremely efficient.Mark R. | Expérience générale
Having been a customer for nearly 20 years, I appreciate the way the staff and facilities were maintained in such a professional manner.WILLIAM S. | Expérience générale
Waited on hold for 1/2 hour to have them pick up my UBox. Then had to give them the pick up location more than once. They called me the day of and asked where they were picking it up and dropping it.Amanda P. | Expérience générale
The facility and service in the Valejo California location were subpar, very poor. However, the office in Hayworth followed up with me and resolved the problems we had promptly.Lasha K. | Expérience générale
Adam was great showed me everything made it easynichoals m. | Premières impressions
Unbelievable that I was forced to buy a UHaul lock even though my lock was every bit as secure. A pure money grab that I was not advised of during the reservation process! Unforgivable UHaul!Tim A. | Expérience générale
Quick and easyTim A. | Premières impressions
GREAT Costomer ServiceGamaliel G. | Expérience générale
Meet the owner at the opening of the store. I just needed a short term storage rental Everything was quick and easyROD L. | Premières impressions
The above questions don't apply to U-Box customers. My complaint is that the contents of the box looked like the box was flipped upside down! I had several broken items and I am very unhappy.Theresa A. | Expérience générale
will never use u-haul again delivery was promised for 11/10 by 3:00 pm after calling several times and waiting with moving help was told the driver was sick and delivery would not happen for 3 daysJACK C. | Expérience générale
Satisfied with service and staff.Patricia B. | Expérience générale
I did not visit this facility. My ubox was only there enroute to home delivery. The staff who were involved were all excellent. So my answers should be "not applicable."jocelyn l. | Expérience générale
Very fast and efficient. I've been to several Uhaul locations and some of them can get overwhelmed at times. These folks handled my job quickly and efficiently.John C. | Expérience générale
friendly staff.Zachary A. | Réservation
All went well. Only issue was at beginning. I was told 3 days in a row my box would be delivered finally got it on 3rd day Box arrived in fl intact no issues I wish the monthly storage was pro rateMichael Q. | Expérience générale
Great ExperienceSean H. | Expérience générale
This box is too short to leave my true comment. Overall, they really tried to make situation as painless as possible.NATALIA J. | Expérience générale
Aucundeon B. | Expérience générale
I'm sure the facility was fine - however, my experience with U-Box was horrific from start to finish, and I'll never recommend any aspect of U-Haul to anyone, ever again.Alannah J. | Expérience générale
Control the homeless population living in the storage units.AUDREY J. | Expérience générale
Great staff. Will use them againCHRIS Y. | Expérience générale
I was told I get 1 month free for purchasing a rental truck. Booked over phone. GM was rude, said I was wrong about getting 1 month free before I got a truck. Not my fault call center gave wrong info.kimberly t. | Réservation
My UBOX was broken into and some of my personal belongings were stolen and my brand new TV was damaged. I also dealt with a billing issue for over a week delaying my delivery. NEVER AGAIN.kim v. | Expérience générale
The people I dealt with were all extremely nice and helpful. Everything went very smooth and that made our move a lot easier. Thank you !Gloria L. | Expérience générale
No commentsdeon B. | Réservation
pod drop off and pick up was fast and convenient. The ladies who did both were in and out with no trouble. Friendly and efficient; were there earlier than they originally planned- driver called ahead.Keli L. | Expérience générale
I would never do business with this facility ever in my life. They promised on multiple times they would pick up my storage box and they didnt. They lied to me over and over again.ZANE Z. | Expérience générale
Horrible experience. No date warning on delivery. Left the boxes on our premise for nearly 5 days. Can't recommend you. U-Haul customer service couldn't help. Mgmt at your facility couldn't help.doug o. | Expérience générale
Great job.MICHAEL H. | Expérience générale
I had an issue with payment my first mth and it took me 4 phone calls and an email before I got a return call back. And when I returned to my unit, there were locks on there and my bill was fully paidJaclyn B. | Expérience générale
Very Nice and Convenient Experience.....Danny D. | Expérience générale
AucunJon B. | Expérience générale
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