Évaluations des clients U-Haul Moving & Storage of Ballantyne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ballantyne

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Larry C. le

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Nice to work with a polite knowledgeable well trained customer representative. I hope she was the manager if not she should be,

Latoya R. le

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Don’t understand why you fill out the online application if you still have to then give everything again when you get to the store

Rodney C. le

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I received a 4 X 8 trailer that was easily 40 years old and was an old model. The front passenger side blinker didn't work (the case and light broken) and the rear passenger blinker side blinker light at the top of the trailer didn't work. I told the attendant I didn't think it worked, but she said it was the sunlight hitting it so you couldn't see it. I drove from Charlotte to Stillwater, Oklahoma with a trailer that didn't have appropriate working lights. If this is the type of trailer custom with UHaul, I can't imagine staying in business. I have pictures of the trailer when I picked it up to show this ineffectiveness.

dale J. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Peter G. le

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Do not take pictures of drivers licenses with personal cell phones, which could result in identity theft. Improve the customer parking area.

Joseph D. le

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Service was excellent, truck clean. Seatbelt did not work correctly and truck box leaked.

Deanna B. le

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The wait was a little long due to not enough staff working at the time.

Anthony I. le

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They were very accommodating . Our needs kept changing as we experienced delays in our closing and they assisted us without complications. Will use again!

Douglas S. le

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Le client n'a pas laissé de commentaire.

Lynda Z. le

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Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.

Sharin G. le

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Le client n'a pas laissé de commentaire.

David R. le

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This was the most pleasant truck rental experience I have ever had. The truck was exactly as ordered. IT was ready, clean, full of gas, and performed flawlessly. The counter staff person was very professional and courteous.

Joseph L. le

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Le client n'a pas laissé de commentaire.

deniel S. le

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Le client n'a pas laissé de commentaire.

Charles A. le

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whated two days after I droped off to checkin and tried to charge me two more days of rental. Good thing I check my CC charges regularly. Was credited back but looks very dishonest.

marjorie O. le

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It was great, theay made sure everything was set up correctly

Mark M. le

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Le client n'a pas laissé de commentaire.

Billy R. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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Needed to sweep out the trailer.

Scott S. le

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Had a little miss step on order but was worked out

LOUIS V. le

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PROFESSIONAL & COURTEOUS

Louis V. le

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Le client n'a pas laissé de commentaire.

Rachael S. le

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wish truck had a USB port

Anandraj V. le

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Please be clear on the hidden charges and share it to customers during rental.

Quinton A. le

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Le client n'a pas laissé de commentaire.

Julian S. le

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Make sure mileage is correct when renting out vehicles

Roxana M. le

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Le client n'a pas laissé de commentaire.

Sherwood S. le

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Were in bug country, clean the windows and make sure back is clean.

Sharon A. le

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Le client n'a pas laissé de commentaire.

Ann C. le

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Le client n'a pas laissé de commentaire.

Kimberly D. le

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Employees great, super friendly!!

Gary H. le

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Le client n'a pas laissé de commentaire.

Rick S. le

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Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!

Darwin A. le

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Very slow process

Karen H. le

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Easily accessible from major highways, 24-7 access, very secure.

JOHN C. le

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I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!

Janet R. le

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the parking lot is dirt and crowded. staff is good but I think they need more help.

BRENT N. le

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U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.

LARRY S. le

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well maintanied

jason g. le

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People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.

taylor M. le

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Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn’t make an effort to find a resolution. We have taken our business to CubeSmart.

Janie G. le

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The experience was wonderful! They were extremely helpful and very caring!

LYDIA C. le

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Thanks.

Karen H. le

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Easy and convenient

spencer d. le

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Great place to keep your things safe and secure. We had inside storage

Michael P. le

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I don’t know why this says that I have moved out on 4/10 because I have not moved out!

iMogulTransport L. le

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Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!

jennifer B. le

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The U-Haul facility is always helpful, kind and friendly.

Michael P. le

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Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.

Paul D. le

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Keith was very knowledgeable and helpful in helping us select the storage unit.

Susan J. le

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Prices were a little high

montine h. le

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Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. Thanks!

Twana H. le

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They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a day

Ralph L. le

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Great job!

Ralph L. le

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Great staff!

Oveita S. le

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I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.

Diondra J. le

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They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor cust

Ellen B. le

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Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.

Nathalie S. le

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Very secure and clean. Friendly staff

jacque j. le

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Great experience!!

John H. le

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trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to pay

Stephanie H. le

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Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.

Wesley K. le

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Service was just as promised

Heute I. le

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Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.

Paul S. le

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Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.

Robin S. le

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Excellent customer service. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!

VENKATA M. le

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Clean,secured and friendly staff

Angela H. le

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Somebody cancelled mystiRgeunut creating lots of infusion

jennifer b. le

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The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!

Melissa B. le

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Very helpful and polite staff.

terry r. le

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The staff went above and beyond to accommodate me when i brought my truck back. THANK YOU

Jeffrey W. le

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Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.

Alejandro G. le

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Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to family

Kathy C. le

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Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. Thanks

david p. le

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Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.

kim m. le

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Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptional

RICHARD D. le

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Great location. Kay the manager is excellent.

RUSSELL D. le

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Everyone was excellent, thank you!