Évaluations des clients U-Haul Moving & Storage of Ballantyne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ballantyne

Cote générale :

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WALLACE M.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID W.
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Le client n'a pas laissé de commentaire.

PAUL L.
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Le client n'a pas laissé de commentaire.

STEVEN F.
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I rented a 26 foot truck. The truck seemed well maintained and the cab was clean. The back of the truck was not clean from the previous rental and contaminated fabric on my furniture. Then, to prevent being charged, I had to clean out the truck of someone else's mess. I went into the office to make this complaint and the person behind the counter was not helpful and even rude.

Brenda B.
Évaluation :

Stand behind what your representatives tell their customers. Don't help another customer before the representative is though with the first customer. I waited almost forty five minutes finalizing my transaction, between customers and your representative yelling at another customer. Horrible experience with U Haul.

Edson M.
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If you're in this location for the first time, you will get lost trying to get out. There is no signage indicating the exit as you can't go out where you came from

NICOLE C.
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Le client n'a pas laissé de commentaire.

Colleen G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

sharnise w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHRISTOPHER S.
Évaluation :

Improve customer service. The young woman I dealt with when returning the vehicle was unhelpful, rude, and even slightly hostile, because I apparently didn't leave the vehicle in the proper spot. I left the vehicle in the same spot I picked it up, because no one had told me to do otherwise. She eventually took the keys and said someone would check in the vehicle, but that wasn't done timely because I was charged for an extra day. This was an atrocious way to treat a customer.

GEORGE A.
Évaluation :

Clone Tammy! She was fantastic in every aspect of our transaction!

Davie H.
Évaluation :

Friendly courteous staff. Internet issues prohibited many customers from picking up their rentals via the app which resulted in many frustrated customers on a busy Saturday. But the staff worked hard to accommodate everyone and did a great job. Great group of folks!

JORGE B.
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All good

MICHAEL P.
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People working here are unfriendly and rude. They wouldn't even open the gate to let me out, I had to go find someone and ask and the lady had a rude comment. I will look elsewhere next time.

james W.
Évaluation :

listed on the website as a 24 hour access location...when attempting to pick up my truck outside with the app via my appointment, my designated truck was not there...I enter and have to go through another "application process" to get my truck...I am then informed that this location does not do 24 hour drop off and I'd have to come back the following day during business hours to drop off the rental...I chose this location because I was led to believe via the website it was a 24 drop off...I had arranged a ride later in the night but did not have one for the nest day...on top of that my wife had to miss two hours of work and watch our children as I returned the truck and paid for a $20 uber back to my house. This experience ended up costing my family way more time and money than had I expected and if the information on the website was accurate I could have chosen a different location.

Tami S. | Premières impressions |
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Chuckie was kind and thoughtful and I’m grateful he helped me in my time of need. Thank you

David S.
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Le client n'a pas laissé de commentaire.

Thomas T.
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Le client n'a pas laissé de commentaire.

ELIZABETH W.
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I was absolutely disappointed with the services I got from U-Haul not only was the dalai broke and would not roll they charged me for 2 days Which left my banking account in the negative and the girl Tammy at the location I went to Ballentine was so rude And actually acted as though I should not have been upset

ANIRBAN P.
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Le client n'a pas laissé de commentaire.

Tierney M.
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A little hard to maneuver around because all the trucks, but the customer service was excellent!

Gigi H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Vikram M.
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I was falsely charges for gas. The fuel was not full and I made sure I let the agent know about this. The salesperson saw this and said that they will adjust it in the contract, but they didn't. I came back to drop off the vehicle and asked about this again, I was told that I should be good to go. I come home and get an email receipt which charged me for the fuel. I had to call customer service and wait for 30 mins and get the money refunded. Annoying thing is that, eventhough I mentioned this matter twice to the person in store, they did not take responsibility.

THOMAS P.
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Le client n'a pas laissé de commentaire.

Derrick S.
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Improve the access to customer parking area.

Dennis P.
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When I pointed out that the mileage was not accurate as I picked up the vehicle I was ridiculed and still have not been reimbursed for the difference even though I have the paperwork showing it.

sean L.
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Nothing

RODNEY F.
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Le client n'a pas laissé de commentaire.

Clara G. | Expérience générale |
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The management staff was very helpful, thank you

ERIK O.
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Le client n'a pas laissé de commentaire.

Rudolph S.
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staff was very fast and helpful

BENJAMIN Q.
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Le client n'a pas laissé de commentaire.

Leann M.
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Le client n'a pas laissé de commentaire.

Tracy J.
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Staff is always friendly and personable. I only rent from this location and every time I have gone in I have been greeted, the store is clean and process is seemless.

Gerard S.
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Le client n'a pas laissé de commentaire.

Thomas O.
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no changes, quick and friendly with great regard for covid restrictions

Jeremy B.
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Le client n'a pas laissé de commentaire.

Clayton S.
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Arrived at 10:00 am to pick up my trailer. Waited in line for 15 minutes only to find out the trailer was not available. Had to call back multiple times to find out when the trailer would be available for pick up. Finally was given a pick up time. Waited in line again for 15-20 minutes. Trailer was on-site but “not in the system”. 30 minutes later I finally left with the trailer. Fortunately the warehouse where I was picking up my furniture was open late in the evening, otherwise I would not have missed my pickup and would have reserved the trailer for nothing!!

David S.
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Everything was amazing!

ROBERT S.
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Fine

Aleksei K.
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Le client n'a pas laissé de commentaire.

Laura F.
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Customer service was fantastic.

Venkata D.
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Le client n'a pas laissé de commentaire.

Joel S.
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Le client n'a pas laissé de commentaire.

PAUL W.
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Service was professional, friendly, knowledgable, helpful. The truck was clean and ready to go. Check-in and return both were smooth...a good experience.

rhine J.
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NO space, NO area, NO loading site, for customers to maneuver rentals/equipment. The personnel was clueless, rude, dismissive and slow

dumitru N.
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Le client n'a pas laissé de commentaire.

Bright A.
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I have rented from this location and have been pleased. This list rental smelled like marijuana. Unfortunately needed this to move out of a house I was selling the next day so had to keep thinking the smell will eventually die off but it didn't. Upon returning, I informed the staff returning the truck and all I got back was “that's why we ask you to check the vehicle before leaving “. If I remember correctly I have never seen checking for smell of cannabis on the checklist.

Kimberly M.
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Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

BRITTNEY W.
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I don't know where to begin. The staff was rude, destructive and moved slow as molasses. I've rented from this location at least twice a month for the last 6 months and I've NEVER been so incredibly disappointed in the service I received. They took 40 min to find my truck, spilled my drink all of the front seat of my cab, broke my glasses. When I asked to speak to a manager they said there was no managers on duty. They offered no apology. Now I'm forced to pay for gas when they told me to return the truck by 1pm even though they didnt get me my truck until 9:45am, 45 min after my scheduled pick up time.

ALFRED E.
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Was redirected by Uhaul to this location, which was 20 minutes away from the location I requested. Returned Uhaul today (after 5 day rental), but was charged for 6 days because it was 15 minutes late. Great customer service.

Tracy W.
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Le client n'a pas laissé de commentaire.

Matterson D.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Make sure to very clearly up front define the amount of fuel that will be charged at $3.50 per gallon and if an additional surcharge is added if the fuel quantity is 10 gallons or more should a renter not return the vehicle with the same amount of fuel it went out with. Also, the truck ran very rough. Kept wanting to downshift or almost as if the transmission gears were not shifting.

REGINE V.
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Le client n'a pas laissé de commentaire.

SHAQUANDA K.
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Nyah was very nice and showed great costumer service!

Jose A.
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Le client n'a pas laissé de commentaire.

MICHAEL J.
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Le client n'a pas laissé de commentaire.

KEVIN K.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

Ronald F.
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Le client n'a pas laissé de commentaire.

LISA OLIVIA N.
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Staff was very helpful and courteous....

MARC S.
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Le client n'a pas laissé de commentaire.

BRYAN D.
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Customer Service was not good. Rep Nijah was on her cell phone more that paying attention to the customer. I never received my final receipt after i was told when i returned the truck I could just leave the keys and I will get an email later and never got it.

DELOIS J.
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What promoted and what presented is too different things. I was told i would charge if i dropped the truck off after hours but not what was present when i rented it. Misadvertised!!! I am still waiting on my final bill

CLARE M.
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Le client n'a pas laissé de commentaire.

William H.
Évaluation :

Counter staff had to deal with buggy online/app check-in process and seemed understaffed. The guys who helped hook up tbe trailer were very helpful. The app needs thorough debugging. The license upload didn't work for me.

CHARLIN S. | Expérience générale |
Évaluation :

Office staff was extremely helpful with both my move in and my move out. Switched me to a larger unit that was available when I arrived after I had reserved a unit that was too small. So good at communication. Tammy even called me to let me know she’s straightened out my check in codes when I had to get another unit.

William B.
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Le client n'a pas laissé de commentaire.

Nathan P.
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Vehicle smelled like smoke. Had not been cleaned. Found cigarette in vehicle with used masks.

DEBRA F.
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My experience on Thursday was the best experience; the leaving process was great. But there were only two employees; the one employee had to handle inside and outside. But they were nice and helpful. I was supposed to get a free month on my second storage but I was charged, situation never resolved. I always use UHaul for moving but now I will think about hiring a moving company instead.

GEARY B.
Évaluation :

Everyone extremely friendly and professional service.

Joseph D.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Friendly service, it seemed to take a little longer than it should have, but the staff was excellent!

Jason Q.
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Parking lot is too small. The pickup and drop-off area also way to small.

Xiaohong L.
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Le client n'a pas laissé de commentaire.

GREGORY T.
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Le client n'a pas laissé de commentaire.

ernest M.
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My order was canceled Bc I did not come at the appointed time. A common courtesy call would have been sufficient before canceling the order

Jeff G.
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Le client n'a pas laissé de commentaire.

Michelle T. | Expérience générale |
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Very professional and did anything that they could to help their customers.

Stephen F.
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I ordered a trailer from Hilton head island. My confirmation ultimately changed to inform me that this equipment couldn't be guaranteed at the location and a representative would call me although the reservation was guaranteed. No one called me so I assumed the scheduled reservation was confirmed. I arrived at the first location to be told that they do not have trailers. The person at the counter called “traffic” who then miraculously sent me a text saying I had a confirmed pick up in 30 minutes in Parris Island 31 miles away. The result meant I had to drive an additional 60+ miles out of my way to pick up the equipment, delaying planned pickup and travel back to my destination which in turn led to me needing to take time out of my work day the following day to return the equipment. All in all this experience was pathetic. I'd like to request a full refund to cover additional unexpected mileage and time that I needed to take in order to meet the contract I signed. In my opinion Uhaul failed miserably at meeting the expectations in this contract and as a result should return my payment. (I'd like to note that the individuals at all 3 locations were courteous and professional and that this review reflects my experience with the contract and not them)

bridget p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Donald M.
Évaluation :

nothing

tracy R.
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Le client n'a pas laissé de commentaire.

MIGUEL R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Christine P.
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Nicole, Niya and Charles were all helpful and made the process of renting dollies very easy.

John D.
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Le client n'a pas laissé de commentaire.

NATALIE B.
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Le client n'a pas laissé de commentaire.

OSCAR S.
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Le client n'a pas laissé de commentaire.

Jeffrey K.
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Everything was fine until I returned the vehicle. I waited about 15 minutes to hand in the keys until I drove it around to the office and asked how I should proceed at which point one of the employees nearly reprimanded me and said they were short-staffed and I should back the truck up and bring it around to where I had been waiting all that time. The driveway was congested and I didn't want to risk backing the truck around so I said to the person that I was leaving the keys in the ignition and they could take care of it themselves. If the driveway had been clear, or if there had been posted instructions, or if someone had been directing the drop-off procedure there would not have been a problem.

Jhon S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KYLIE R.
Évaluation :

Nothing. Quick and easy service.

WINSTON A.
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Took almost 30 mins just to get a truck I had reservations for because one person was ahead of me in line. When there were multiple workers that could of helped me. One worker was sucking on a lollipop while working and talking to other customers. I got double charged by accident and workers gave me a vibe that didn't really care . I'm not the type of person to leave reviews but my experience was horrible

CLARENCE K.
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Le client n'a pas laissé de commentaire.

Eduardo C.
Évaluation :

No comment so far

Stefan F.
Évaluation :

A disorganised site with too little space for returned vehicles to park. It took me an hour to collect a truck which was pre-booked online. A queue of customers built up. Also, the app freezes and doesn't accept uploads of your drivers license. This is a recurring problem. Tried to call your helpline, but was cut off after being put on hold for 15 minutes.

Suzette M.
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Le client n'a pas laissé de commentaire.

JANET P.
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Le client n'a pas laissé de commentaire.

Paul G.
Évaluation :

The driveway and parking at this location is absolutely ridiculous, and needs SERIOUS improvement! You're losing significant revenue in the time that it takes your employees and customers to shuffle trucks around like a sliding tile puzzle. The agents on duty were both really, really nice! and very patient!

Julia A.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor G.
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Le client n'a pas laissé de commentaire.

HAROLD H.
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Le client n'a pas laissé de commentaire.

Patryk K.
Évaluation :

Great and fast experience. Got exactly what I needed and when I needed it.

ERICK H.
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Le client n'a pas laissé de commentaire.

CLAYSON L.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH B.
Évaluation :

Andrea the representative that checked us out was very rude and moving extremely slow. We rent from this U-Haul quite often and have gotten poor customer service from her more than once.

curtis W.
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Le client n'a pas laissé de commentaire.

JASON P.
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Le client n'a pas laissé de commentaire.

ALEJANDRA S.
Évaluation :

I had an issue with moving my things from the moving truck and when I called the personnel to extend my day (which I'm paying for plus insurance), the woman gave me no choice but to turn it in the next day at 7 AM. I was charged for TWO extra days, which I only kept the truck for an extra day and a half! with no choice to turn it in at the original drop off time. Very unprofessional!

SAVITHA A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

F Brian B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark S. | Premières impressions |
Évaluation :

Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.

Dyana B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CHERYL K. | Expérience générale |
Évaluation :

SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!

Ramiro D. | Expérience générale |
Évaluation :

Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.

Kenya P. | Expérience générale |
Évaluation :

My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.

Lindsay B. | Expérience générale |
Évaluation :

Samantha Miller was especially professional and helpful

Donna H. | Premières impressions |
Évaluation :

Great staff and willing to assist the weary travelers! Made the whole other part of renting a uhaul and delivering to a completely different location snafu painless.

ELIZABETH G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Larry T. | Premières impressions |
Évaluation :

Everyone very professional, and friendly. The staff went out of their way to accommodate me. I would definitely use again and highly recommend.

Darryl M. | Expérience générale |
Évaluation :

Great place for storage

timothy j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

timothy j. | Expérience générale |
Évaluation :

I reserved a unit 3 weeks in advance, just to be told on the day I was going to use it, it was not available. I was offered a bigger unit I did not need. I said yes. Just to find out it was already being used. No I will not tell a friend to use your services.

PETER W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

linda r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID J. | Expérience générale |
Évaluation :

Due to my work schedule, storage access was not conducive to me getting to the facility. Other than that, the staff over the past two years was great and very helpful. I am sure the current owner and staff are very good at what they do!

Darren O. | Expérience générale |
Évaluation :

The card entry system is horrible

Monica M. | Expérience générale |
Évaluation :

Tha black girl was the only one who was friendly and helpful

Michael O. | Expérience générale |
Évaluation :

All of your team is awesome. Bryanna, Tammie, Tanya, Eldon among others were always cheerful as well as extremely helpful. We thank you for putting together such a wonderful group of folks. Mike

ashleigh j. | Expérience générale |
Évaluation :

I've had my storage for 2 years and never had any issues! Thank you so much!

Ronnie F. | Premières impressions |
Évaluation :

2 hours before I was suppose to pick up my pre rented truck, they called to tell me they didn’t have that size truck and I needed to go from Pineville to south Blvd. which took almost an hour with traffic. South bid location was great. Pineville not so much. The inconvenience was really bad customer service.

Mark W. | Premières impressions |
Évaluation :

I was very satisfied that speaking for me others think differently but I will be back and I will recommend you

Anthony s. | Premières impressions |
Évaluation :

* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.

Theresa T. | Expérience générale |
Évaluation :

I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.

William S. | Expérience générale |
Évaluation :

Was over charged for my U haul space and waiting to be contacted for resolution.

John O. | Expérience générale |
Évaluation :

Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!

Lindsay B. | Premières impressions |
Évaluation :

Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. Thank you!

Gregory R. | Expérience générale |
Évaluation :

The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn’t working.

Jason G. | Premières impressions |
Évaluation :

The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn’t figure it out. After 30 minutes, I finally gave up...

Art D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sean C. | Expérience générale |
Évaluation :

Every employee was friendly and alsways helpful. Thank you to all of them.

MARIA R. | Expérience générale |
Évaluation :

Chuckie was so helpful with every aspect of my storage unit.

Tony D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LeShundra N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gigi H. | Premières impressions |
Évaluation :

It was smooth sailing!!

Lynol V. | Expérience générale |
Évaluation :

The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.

Kayla T. | Expérience générale |
Évaluation :

Communicating with the staff was always easy. Never had a negative experience here.

James M. | Expérience générale |
Évaluation :

Great service and very helpful

Dawan W. | Expérience générale |
Évaluation :

At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.

Jacquetta C. | Expérience générale |
Évaluation :

Great management! Great staff!! 😊

Allyson S. | Expérience générale |
Évaluation :

Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.

Vantonei G. | Premières impressions |
Évaluation :

Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.

Gene g. | Premières impressions |
Évaluation :

I was very happy with the service

Teresa J. | Expérience générale |
Évaluation :

Great customer experience

Jan M. | Expérience générale |
Évaluation :

All good

Donnie H. | Premières impressions |
Évaluation :

Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.

cynthia D. | Expérience générale |
Évaluation :

Great service

Tara H. | Expérience générale |
Évaluation :

Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.

cynthia D. | Expérience générale |
Évaluation :

The experience went smoothly.

LOUIS V. | Expérience générale |
Évaluation :

Comfortable experience

Lynda Z. | Expérience générale |
Évaluation :

Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.

LOUIS V. | Premières impressions |
Évaluation :

PROFESSIONAL & COURTEOUS

Rick S. | Premières impressions |
Évaluation :

Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!

Darwin A. | Premières impressions |
Évaluation :

Very slow process

Karen H. | Expérience générale |
Évaluation :

Easily accessible from major highways, 24-7 access, very secure.

JOHN C. | Expérience générale |
Évaluation :

I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!

Janet R. | Expérience générale |
Évaluation :

the parking lot is dirt and crowded. staff is good but I think they need more help.

BRENT N. | Premières impressions |
Évaluation :

U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.

LARRY S. | Expérience générale |
Évaluation :

well maintanied

jason g. | Premières impressions |
Évaluation :

People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.

taylor M. | Expérience générale |
Évaluation :

Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn’t make an effort to find a resolution. We have taken our business to CubeSmart.

Janie G. | Premières impressions |
Évaluation :

The experience was wonderful! They were extremely helpful and very caring!

LYDIA C. | Expérience générale |
Évaluation :

Thanks.

Karen H. | Premières impressions |
Évaluation :

Easy and convenient

spencer d. | Expérience générale |
Évaluation :

Great place to keep your things safe and secure. We had inside storage

Michael P. | Expérience générale |
Évaluation :

I don’t know why this says that I have moved out on 4/10 because I have not moved out!

iMogulTransport L. | Expérience générale |
Évaluation :

Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!

jennifer B. | Premières impressions |
Évaluation :

The U-Haul facility is always helpful, kind and friendly.

Michael P. | Premières impressions |
Évaluation :

Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.

Paul D. | Premières impressions |
Évaluation :

Keith was very knowledgeable and helpful in helping us select the storage unit.

Susan J. | Expérience générale |
Évaluation :

Prices were a little high

montine h. | Expérience générale |
Évaluation :

Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. Thanks!

Twana H. | Premières impressions |
Évaluation :

They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a day

Ralph L. | Expérience générale |
Évaluation :

Great job!

Ralph L. | Premières impressions |
Évaluation :

Great staff!

Oveita S. | Expérience générale |
Évaluation :

I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.

Diondra J. | Expérience générale |
Évaluation :

They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor cust

Ellen B. | Réservation |
Évaluation :

Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.

Nathalie S. | Expérience générale |
Évaluation :

Very secure and clean. Friendly staff

jacque j. | Expérience générale |
Évaluation :

Great experience!!

John H. | Expérience générale |
Évaluation :

trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to pay

Stephanie H. | Expérience générale |
Évaluation :

Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.

Wesley K. | Expérience générale |
Évaluation :

Service was just as promised

Heute I. | Réservation |
Évaluation :

Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.

Paul S. | Expérience générale |
Évaluation :

Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.

Robin S. | Expérience générale |
Évaluation :

Excellent customer service. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!

VENKATA M. | Expérience générale |
Évaluation :

Clean,secured and friendly staff

Angela H. | Réservation |
Évaluation :

Somebody cancelled mystiRgeunut creating lots of infusion

jennifer b. | Réservation |
Évaluation :

The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!

Melissa B. | Réservation |
Évaluation :

Very helpful and polite staff.

terry r. | Expérience générale |
Évaluation :

The staff went above and beyond to accommodate me when i brought my truck back. THANK YOU

Jeffrey W. | Expérience générale |
Évaluation :

Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.

Alejandro G. | Expérience générale |
Évaluation :

Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to family

Kathy C. | Expérience générale |
Évaluation :

Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. Thanks

david p. | Expérience générale |
Évaluation :

Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.

kim m. | Expérience générale |
Évaluation :

Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptional

RICHARD D. | Expérience générale |
Évaluation :

Great location. Kay the manager is excellent.

RUSSELL D. | Expérience générale |
Évaluation :

Everyone was excellent, thank you!

Non reviews have been submitted for this location.

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