Évaluations des clients U-Haul Moving & Storage of Ballantyne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ballantyne

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

NATALIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

OSCAR S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey K.
Évaluation :

Everything was fine until I returned the vehicle. I waited about 15 minutes to hand in the keys until I drove it around to the office and asked how I should proceed at which point one of the employees nearly reprimanded me and said they were short-staffed and I should back the truck up and bring it around to where I had been waiting all that time. The driveway was congested and I didn't want to risk backing the truck around so I said to the person that I was leaving the keys in the ignition and they could take care of it themselves. If the driveway had been clear, or if there had been posted instructions, or if someone had been directing the drop-off procedure there would not have been a problem.

Jhon S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KYLIE R.
Évaluation :

Nothing. Quick and easy service.

WINSTON A.
Évaluation :

Took almost 30 mins just to get a truck I had reservations for because one person was ahead of me in line. When there were multiple workers that could of helped me. One worker was sucking on a lollipop while working and talking to other customers. I got double charged by accident and workers gave me a vibe that didn't really care . I'm not the type of person to leave reviews but my experience was horrible

CLARENCE K.
Évaluation :

Le client n'a pas laissé de commentaire.

Eduardo C.
Évaluation :

No comment so far

Stefan F.
Évaluation :

A disorganised site with too little space for returned vehicles to park. It took me an hour to collect a truck which was pre-booked online. A queue of customers built up. Also, the app freezes and doesn't accept uploads of your drivers license. This is a recurring problem. Tried to call your helpline, but was cut off after being put on hold for 15 minutes.

Suzette M.
Évaluation :

Le client n'a pas laissé de commentaire.

JANET P.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul G.
Évaluation :

The driveway and parking at this location is absolutely ridiculous, and needs SERIOUS improvement! You're losing significant revenue in the time that it takes your employees and customers to shuffle trucks around like a sliding tile puzzle. The agents on duty were both really, really nice! and very patient!

Julia A.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor G.
Évaluation :

Le client n'a pas laissé de commentaire.

HAROLD H.
Évaluation :

Le client n'a pas laissé de commentaire.

Patryk K.
Évaluation :

Great and fast experience. Got exactly what I needed and when I needed it.

ERICK H.
Évaluation :

Le client n'a pas laissé de commentaire.

CLAYSON L.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH B.
Évaluation :

Andrea the representative that checked us out was very rude and moving extremely slow. We rent from this U-Haul quite often and have gotten poor customer service from her more than once.

curtis W.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON P.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEJANDRA S.
Évaluation :

I had an issue with moving my things from the moving truck and when I called the personnel to extend my day (which I'm paying for plus insurance), the woman gave me no choice but to turn it in the next day at 7 AM. I was charged for TWO extra days, which I only kept the truck for an extra day and a half! with no choice to turn it in at the original drop off time. Very unprofessional!

CHRISTAL VAECHEL M.
Évaluation :

Everyone was extremely friendly and helpful.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC P.
Évaluation :

Le client n'a pas laissé de commentaire.

TREVOR V.
Évaluation :

I had made Reservation #: 29706582 on Oct19 for a move that involved friends driving 1 hour to help move on Oct31. Order was confirmed. On the way to pickup the vehicle I was pulling up the order on my phone and it stated it was cancelled at about 8:45am. At the store I was initially told the order was cancelled because I was late. I pushed back that my order stated nothing about cancelation for being late but did stated that I would be billed from planned time which I was fine with and expected. They told me there were no other vehicles available and they were overbooked. Following that I was told the real reason it was cancelled was becuase the vehicle I had reserved had not come in and they did not know where it was. I received no notification or calls. The message I get from this is that U-Haul reservations cannot be counted on. The impact is huge personally. Thankfully another client witnessed this discussion and committed to bring vehicle back by noon and return directly to me which the management then allowed. I need to warn others that are counting on their reservation, have organized people and dates that this is not a committment by U-Haul even with a contract and one can be left in a terrible situation.

Michael R.
Évaluation :

My reservation was overbooked, had to wait almost an hour and was given a smaller truck. The place was crazy busy and the staff did a good job trying to manage workflow.

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy A.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine G.
Évaluation :

Le client n'a pas laissé de commentaire.

BRETT W.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott S.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD M.
Évaluation :

The staff was very professional and courteous. Checked me into the vehicle in a short time. I would recommend working with this staff.

Patrick F.
Évaluation :

It was a mad house! Not enough room for people to park personal vehicles, people getting blocked in. Not enough room for people to pick up and/or drop off rentals. I reserved a 20' truck on Tuesday for a Saturday, 10am pick up. At 8:30am a woman calls me and says she doesn't have a truck. I'm put on hold for some time and eventually she says she has a truck for me to come pick up. We arrive at 10am.... no truck. The only thing she could put together for us was a 10' truck and an enclosed trailer! Very inconvenient and had a hard time getting everything in.... which i why I reserved a 20' truck in the first place. Definitely WILL NOT return to this location, EVER!!!

SAVITHA A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN H.
Évaluation :

Great customer service that day

Steve H.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald B.
Évaluation :

There was only two lady's working and they where very busy with multiple customers at one time. The lady behind the desk was working both registered and kept a great customer service Durning a stressful time

F Brian B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CHAD H.
Évaluation :

Could not get the mobile checkout option to work.

Jamie S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark S. | Premières impressions |
Évaluation :

Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.

Debra H.
Évaluation :

Difficult to determine where to return truck. Need better signage

Casey J.
Évaluation :

I reserved 3 furniture dollies and 1 set of 12 blankets. Neither were ready when I went to pick up the truck, and only 1 furniture dolly was available. I had to wait over 25 minutes to get this refunded and then I had to purchase 2 more furniture dollies. The sales representative lacked any concern or urgency about the issue. Additionally, the truck's steering was very loose and added to the difficulty of driving it.

Brittany C.
Évaluation :

First of all, my rental was changed to a facility much farther away from my home and new home where I was moving. U-Haul didn't even notify me of this change. When I got the email with pick-up instructions it still had the original location. Thankfully I read thoroughly and down near the bottom of the email it noted my location had changed. When paying per mile it is extremely aggravating to have to pay additional mileage simply because U-Haul could not get the vehicle I needed to the location that they let me select. Why even let me select a location if it doesn't matter? Second, I specifically was told that my pick-up would be contactless. Its a freaking pandemic. I get there and go through the online check-in process to find my vehicle on the lot just to be told that I need to go inside and get the key from someone. When I went inside to get the key I had to wait in a line of people not socially distancing. I get to the counter to meet someone who seemed displeased that I had started the check-in process online. Somehow doing what every email told me to do inconvenienced them when I was simply trying to do a contactless check-in. So overall - DO BETTER. If you claim contactless check-in/pick-up and drop-off MAKE IT CONTACTLESS. If you are going to make someone pick up a truck 10 miles farther than the original pickup location don't make them pay the $20 for extra miles just to get the truck and drop it off.

Laquita M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S.
Évaluation :

The truck had a transmission problem

ANA M.
Évaluation :

Thank you for your service. The manager and the team are nice and helpful all the time.

WILLIAM H.
Évaluation :

Le client n'a pas laissé de commentaire.

David R.
Évaluation :

Staff was swamped, but remained, calm, very pleasant, accommodating and professional during pick-up and delivery. Example of excellent customer service!

PAUL L.
Évaluation :

Tammy was great!

Dawn H.
Évaluation :

Le client n'a pas laissé de commentaire.

RESHONDA R.
Évaluation :

When a customer is quoted a price tell your reps to stick with that price, I was charged double what I was quoted. When a customer tells you where they want to drop off don't change it and even attempt to charge them more

NANCY B.
Évaluation :

Le client n'a pas laissé de commentaire.

Karl L.
Évaluation :

Do not recommend laborers!!!! They did not show up!!!! Absolutely unacceptable

DALTON M.
Évaluation :

Nicole was fantastic during my pickup!

DONNETTA E.
Évaluation :

Le client n'a pas laissé de commentaire.

John G.
Évaluation :

This location has numerous bad reviews for charging more than was quoted. I have one more complaint to add as they did it to me. Will never use them again.

Mya P.
Évaluation :

Le client n'a pas laissé de commentaire.

Julia A.
Évaluation :

Tammy was great to deal with!

JUAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard J.
Évaluation :

You can't because when there are more than a couple customers coming & going there just isn't enough room in the driveway off the street to where the fence is that restricts entry to what I suspect is storage building access and rental truck parking. The truck was fine, although the air conditioning did nothing so I drove with the window down. And the poor lady at the counter could have used some help as I was behind one person and there was something going on with someone in the phone. Quite chaotic.

Thomas M.
Évaluation :

Did not have a person there to hook my transport up, they told me to come back in an hour? As soon as I got home, I got the call to go back. Was not very happy about this! Took a while to check in too.

Cynthia B.
Évaluation :

I had an issue with my final billing invoice & I've reached out to the email provided because I had questions and no one has gotten back to me.. So because of lack of response, my rating is “average”

Jenna W.
Évaluation :

Le client n'a pas laissé de commentaire.

EDWARD P.
Évaluation :

The inside windows were filthy. The windows and mirrors should be pristine before the rental is released, and then after it's return.

Emily K.
Évaluation :

Much better experience than I remember having at previous U-Haul locations 20 years ago. Changed my view of U-Haul from not recommending it to likely using again in the near future. Thanks

Alain L.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

Walter R.
Évaluation :

They employees are great but your on line system must come out of the Stone Age. It took me 4 tries to get checked in on line. A customer tried to bring it up in the store and couldn't . You need to fix it

David S.
Évaluation :

My location was changed from Rock Hill to Pineville without any notification to me. Had I not checked just for no reason on Friday night, I would've showed up at the wrong place, and all my movers would've been waiting on me. I also had to drive the truck 3 times the distance because Pineville is so far from me.

CHARLIN S.
Évaluation :

Staff was so helpful. Had some problems with my code and then needed to switch to a larger storage unit at the last minute and they were all so kind and helpful when I was so stressed out. Wonderful people!

Carlos G.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos G.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew O.
Évaluation :

Very pleasant staff. Very satisfies. Would recommend.

Anthony B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES M.
Évaluation :

Le client n'a pas laissé de commentaire.

Markus B.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall F.
Évaluation :

The door frame gaskets on both the driver and passenger doors is loose and could use a little attention.

William T.
Évaluation :

Nice, friendly location. Parking lot could be improved.

Julie F.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexandre G.
Évaluation :

Was given a truck with 6 worn out and flat tires to drive 2300 miles . If I had not noticed , who know s what could have happened. Rental equipment I rent and paid was missing .

Kyle M.
Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda J.
Évaluation :

Le client n'a pas laissé de commentaire.

JHON S.
Évaluation :

Le client n'a pas laissé de commentaire.

randy P.
Évaluation :

Le client n'a pas laissé de commentaire.

VISHWANATH G.
Évaluation :

Need more space the drop off place is cramped

Doreen W.
Évaluation :

Keep up the good work and the Customer service Reps were very good!

MERLE M.
Évaluation :

Le client n'a pas laissé de commentaire.

ROY B.
Évaluation :

Perhaps a little instruction on how to operate the truck.

Melania G.
Évaluation :

Terrible customer service in the front desk!! The lady had bad attitude with me without any reason, they rather be talking around instead of helping customers, I won't be going back to this location and I definitely not going to recommend this place to my family & friends! Additionally the car they give was damage the driver door & not cleaning!!

Neshei F.
Évaluation :

Please inform each costumer the process Of returning your equipment. I was charged an extra $100 for a lock smith because we left the key inside of the vehicle. If your employee would have explained how to return we could have prevented the extra charge.

PAUL K.
Évaluation :

Unfriendly staff that may charge customers for fueling wrongly. When I stated my case, I was told brushed off. Had to complain to UHAUL corporate to rightfully get my money back. I hope it was a one time thing, but I would not recommend anyone to go to this location.

Dyana B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ross G.
Évaluation :

the website was not ever able to find my reservation. The app didnt' work either. Pickup was a mess because of this as was dropoff. I was charged for a day I did not use even after going to the appropriate website for return. Terrible experience overall and very dissapointing.

STEVEN H.
Évaluation :

Customer Service was great. Consistently reliable with good inventory and fair market priced.

RONALD H.
Évaluation :

Le client n'a pas laissé de commentaire.

Zanga F.
Évaluation :

Great staff

James G A.
Évaluation :

They overcharged me by $900+ and refused to admit the mistake it took me four hours of my time to fix. They were belligerent, uncooperative, accusatory amd incompetent. I have spend thousands with you over the last ten years. You will never get another dime.

Morrie F.
Évaluation :

Equipment worked pretty well, cleaned, and well maintained, but the lady who works at the front has a poor attitude and is not afraid to talk bad about customers or complain about work. Made me really uncomfortable. Other staff seem nice but hopefully it will be better.

PAUL B.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna G.
Évaluation :

It was the Best, fastest and efficient check out I have ever experienced. Nicole was friendly, she lighten the stress of a moving day! Drop off easy we pulled in dropped used equipment off and done! It was a drive from Waxhaw but the customer service was worth it. Highly recommended.

ALYSSA F.
Évaluation :

My turn in time was 12:30pm. I called to see if I could get some more time since my movers weren't done and she said sure no problem at all. We decided on 1pm. The movers moved slower than I thought and I returned the truck at 1:15-1:20pm. And they charged me for a second day. I can understand a late fee but a whole day for 20 mins late is nuts. Maybe a late fee?

Peggy E.
Évaluation :

Le client n'a pas laissé de commentaire.

CHERYL K. | Expérience générale |
Évaluation :

SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!

Ramiro D. | Expérience générale |
Évaluation :

Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.

Kenya P. | Expérience générale |
Évaluation :

My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.

Lindsay B. | Expérience générale |
Évaluation :

Samantha Miller was especially professional and helpful

Donna H. | Premières impressions |
Évaluation :

Great staff and willing to assist the weary travelers! Made the whole other part of renting a uhaul and delivering to a completely different location snafu painless.

ELIZABETH G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Larry T. | Premières impressions |
Évaluation :

Everyone very professional, and friendly. The staff went out of their way to accommodate me. I would definitely use again and highly recommend.

Darryl M. | Expérience générale |
Évaluation :

Great place for storage

timothy j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

timothy j. | Expérience générale |
Évaluation :

I reserved a unit 3 weeks in advance, just to be told on the day I was going to use it, it was not available. I was offered a bigger unit I did not need. I said yes. Just to find out it was already being used. No I will not tell a friend to use your services.

PETER W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

linda r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID J. | Expérience générale |
Évaluation :

Due to my work schedule, storage access was not conducive to me getting to the facility. Other than that, the staff over the past two years was great and very helpful. I am sure the current owner and staff are very good at what they do!

Darren O. | Expérience générale |
Évaluation :

The card entry system is horrible

Monica M. | Expérience générale |
Évaluation :

Tha black girl was the only one who was friendly and helpful

Michael O. | Expérience générale |
Évaluation :

All of your team is awesome. Bryanna, Tammie, Tanya, Eldon among others were always cheerful as well as extremely helpful. We thank you for putting together such a wonderful group of folks. Mike

ashleigh j. | Expérience générale |
Évaluation :

I've had my storage for 2 years and never had any issues! Thank you so much!

Ronnie F. | Premières impressions |
Évaluation :

2 hours before I was suppose to pick up my pre rented truck, they called to tell me they didn’t have that size truck and I needed to go from Pineville to south Blvd. which took almost an hour with traffic. South bid location was great. Pineville not so much. The inconvenience was really bad customer service.

Mark W. | Premières impressions |
Évaluation :

I was very satisfied that speaking for me others think differently but I will be back and I will recommend you

Anthony s. | Premières impressions |
Évaluation :

* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.

Theresa T. | Expérience générale |
Évaluation :

I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.

William S. | Expérience générale |
Évaluation :

Was over charged for my U haul space and waiting to be contacted for resolution.

John O. | Expérience générale |
Évaluation :

Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!

Lindsay B. | Premières impressions |
Évaluation :

Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. Thank you!

Gregory R. | Expérience générale |
Évaluation :

The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn’t working.

Jason G. | Premières impressions |
Évaluation :

The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn’t figure it out. After 30 minutes, I finally gave up...

Art D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sean C. | Expérience générale |
Évaluation :

Every employee was friendly and alsways helpful. Thank you to all of them.

MARIA R. | Expérience générale |
Évaluation :

Chuckie was so helpful with every aspect of my storage unit.

Tony D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LeShundra N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gigi H. | Premières impressions |
Évaluation :

It was smooth sailing!!

Lynol V. | Expérience générale |
Évaluation :

The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.

Kayla T. | Expérience générale |
Évaluation :

Communicating with the staff was always easy. Never had a negative experience here.

James M. | Expérience générale |
Évaluation :

Great service and very helpful

Dawan W. | Expérience générale |
Évaluation :

At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.

Jacquetta C. | Expérience générale |
Évaluation :

Great management! Great staff!! 😊

Allyson S. | Expérience générale |
Évaluation :

Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.

Vantonei G. | Premières impressions |
Évaluation :

Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.

Gene g. | Premières impressions |
Évaluation :

I was very happy with the service

Teresa J. | Expérience générale |
Évaluation :

Great customer experience

Jan M. | Expérience générale |
Évaluation :

All good

Donnie H. | Premières impressions |
Évaluation :

Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.

cynthia D. | Expérience générale |
Évaluation :

Great service

Tara H. | Expérience générale |
Évaluation :

Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.

cynthia D. | Expérience générale |
Évaluation :

The experience went smoothly.

LOUIS V. | Expérience générale |
Évaluation :

Comfortable experience

Lynda Z. | Expérience générale |
Évaluation :

Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.

LOUIS V. | Premières impressions |
Évaluation :

PROFESSIONAL & COURTEOUS

Rick S. | Premières impressions |
Évaluation :

Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!

Darwin A. | Premières impressions |
Évaluation :

Very slow process

Karen H. | Expérience générale |
Évaluation :

Easily accessible from major highways, 24-7 access, very secure.

JOHN C. | Expérience générale |
Évaluation :

I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!

Janet R. | Expérience générale |
Évaluation :

the parking lot is dirt and crowded. staff is good but I think they need more help.

BRENT N. | Premières impressions |
Évaluation :

U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.

LARRY S. | Expérience générale |
Évaluation :

well maintanied

jason g. | Premières impressions |
Évaluation :

People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.

taylor M. | Expérience générale |
Évaluation :

Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn’t make an effort to find a resolution. We have taken our business to CubeSmart.

Janie G. | Premières impressions |
Évaluation :

The experience was wonderful! They were extremely helpful and very caring!

LYDIA C. | Expérience générale |
Évaluation :

Thanks.

Karen H. | Premières impressions |
Évaluation :

Easy and convenient

spencer d. | Expérience générale |
Évaluation :

Great place to keep your things safe and secure. We had inside storage

Michael P. | Expérience générale |
Évaluation :

I don’t know why this says that I have moved out on 4/10 because I have not moved out!

iMogulTransport L. | Expérience générale |
Évaluation :

Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!

jennifer B. | Premières impressions |
Évaluation :

The U-Haul facility is always helpful, kind and friendly.

Michael P. | Premières impressions |
Évaluation :

Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.

Paul D. | Premières impressions |
Évaluation :

Keith was very knowledgeable and helpful in helping us select the storage unit.

Susan J. | Expérience générale |
Évaluation :

Prices were a little high

montine h. | Expérience générale |
Évaluation :

Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. Thanks!

Twana H. | Premières impressions |
Évaluation :

They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a day

Ralph L. | Expérience générale |
Évaluation :

Great job!

Ralph L. | Premières impressions |
Évaluation :

Great staff!

Oveita S. | Expérience générale |
Évaluation :

I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.

Diondra J. | Expérience générale |
Évaluation :

They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor cust

Ellen B. | Réservation |
Évaluation :

Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.

Nathalie S. | Expérience générale |
Évaluation :

Very secure and clean. Friendly staff

jacque j. | Expérience générale |
Évaluation :

Great experience!!

John H. | Expérience générale |
Évaluation :

trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to pay

Stephanie H. | Expérience générale |
Évaluation :

Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.

Wesley K. | Expérience générale |
Évaluation :

Service was just as promised

Heute I. | Réservation |
Évaluation :

Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.

Paul S. | Expérience générale |
Évaluation :

Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.

Robin S. | Expérience générale |
Évaluation :

Excellent customer service. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!

VENKATA M. | Expérience générale |
Évaluation :

Clean,secured and friendly staff

Angela H. | Réservation |
Évaluation :

Somebody cancelled mystiRgeunut creating lots of infusion

jennifer b. | Réservation |
Évaluation :

The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!

Melissa B. | Réservation |
Évaluation :

Very helpful and polite staff.

terry r. | Expérience générale |
Évaluation :

The staff went above and beyond to accommodate me when i brought my truck back. THANK YOU

Jeffrey W. | Expérience générale |
Évaluation :

Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.

Alejandro G. | Expérience générale |
Évaluation :

Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to family

Kathy C. | Expérience générale |
Évaluation :

Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. Thanks

david p. | Expérience générale |
Évaluation :

Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.

kim m. | Expérience générale |
Évaluation :

Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptional

RICHARD D. | Expérience générale |
Évaluation :

Great location. Kay the manager is excellent.

RUSSELL D. | Expérience générale |
Évaluation :

Everyone was excellent, thank you!

Non reviews have been submitted for this location.

Retour
Haut de la page