Customer Reviews for U-Haul Moving & Storage of Bartlett

1502 évaluations

7399 Hwy 64   Memphis, TN 38133
(Hwy 64 and Appling Rd)

(901) 730-7753

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(901) 730-7753

7399 Hwy 64
Memphis, TN 38133
(Hwy 64 and Appling Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace N.  |  Premières impressions 
Évaluation :
5

This comment has nothing to do w/ the customer service I received. The employees were very nice. I dropped the truck & auto transport off on 14JUN at 3pm & received a receipt today saying the truck was dropped off today around 1pm. I'm a little confused how the receipt works, but this is no reflection on this U-Haul location. The employees were very nice.

Loliana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
5

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

JESSICA C. 
Évaluation :
5

All was good.

Samuel B. 
Évaluation :
2

higher better staff . I had to go looking for staff

JOSHUA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNATHAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry W.  |  Expérience générale 
Évaluation :
1

I returned my truck after hours so i used the website to process my return. The website kept telling me that the mileage i was entering was less than when I took the truck. I checked the mileage against the contract when i left and everything was correct. I also triple checked when I returned the truck and it was about 32 miles more than when i got it. I sat on the phone with customer service for about 40 minutes and the only resolution they could give me was to takes pics and call first thing in the morning to ensure I wasn't charged for another day. Of course after spending my entire day moving i was pooped the next day and forgot all about it. Sure enough i was charged, so now i have to call and plead my case to get my money back. Biggest inconvenience ever because your system was messed up. Last time I'll use Uhaul. I'll pay extra with the other guys who get it right.

Shannon K. 
Évaluation :
3

Quicker response from employee

WENDELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Flag a reservation when equipment is not available.

Michelle D. 
Évaluation :
5

Good customer service

Simon G. 
Évaluation :
4

The manager is very helpful and does a great job. There young woman that was behind the desk when I went to return some unused boxes was not very helpful at all.

Marlon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN M. 
Évaluation :
5

Tony was extremely professional and knowledgable He helped me throughout the process.

Lanita B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana W. 
Évaluation :
5

Faster Service

Walter W. 
Évaluation :
5

Larger return parking area.

Timothy L. 
Évaluation :
3

It is a good location, but kind of snug. And it is hard to get out once you are done because of all the Uhaul equipment in the aisles, and on one aisle there was a couple living there in their storage unit and were very rude when I was trying exit out.

Carlotta H.  |  Premières impressions 
Évaluation :
1

Why am I receiving this email

Kettisha F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIANA P. 
Évaluation :
5

We would have liked to know in advance that there was no furniture dolly available. We would have secured one beforehand. The staff was great! Good experience and we would use them again.

Melinda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taurus L. 
Évaluation :
3

Turning in was easy. Too easy. The guy just took the key and said "thanks". Did not check the truck and took my word that the gas tank was full (which it was). Turn in time was literally 10 seconds. This worked for me and will for whoever rented the truck after me as I took care of what I was supposed to (full gas tank, swept the cargo area, folded all of the blankets). I'll turn in to this location, but would NEVER rent from it. I'd be afraid the truck wasn't checked and I'd be left holding the bag.

DOUGLAS B. 
Évaluation :
5

The general manager, was really professional, he answer all my questions. I even left my glasses in the truck after returning it, he was so nice to call and let me know.... Awesome customer service ðŸ'Œ

Nataisha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
3

I reserved a furniture dolly, an appliance dolly and 24 moving pads, but all I got was 12 pads and neither dolly!! I can not use or recommend U-Haul if you can't even deliver what I have reserved weeks in advance. I was depending on U-Haul you failed miserably!

Neal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah T. 
Évaluation :
5

Exceptional customer service experience

Neddra C. 
Évaluation :
4

The appliance dolly and loving pads that we requested for our move were not available at our location. When the reservation was confirmed, we were told that it would be. Kind of put a damper on our move.

Heather D. 
Évaluation :
3

The trucks headlights kept blinking when not on. There was a 25,00 $ cleaning fee that was not justified.

Bruce G. 
Évaluation :
1

I was incorrectly charged for gas and cleaning with no notification???

Cynthia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHALIE G. 
Évaluation :
3

I was one day late getting the 5 x 8 enclosed trailer back to this facility, I was not able to contact anyone on the telephone, the phone system is ridiculous hold times and too many recordings , in my opinion UHAUL needs to really improve on the phone system, the hold times are excessive ............. I was supposed to be charged only 20 $for the extra day plus 8 $for the extra day insurance ............. I got a bill against my credit card for 63 $of which I am not happy to see this, trying to call UHAUL is ridiculous to reconcile this charge so I will have to make a personal stop over to the facility where I dropped off the trailer and try to hammer out the issue of the excessive extra day charges .............. Uhaul you should pay attention to your contract language

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERI R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYRIA W. 
Évaluation :
2

Person working there has no business working in a customer service industry.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Service is excellent at this location, no need for improvements!

Darin B. 
Évaluation :
5

The people was very helpful and my experience at this location went very smooth. The check in was very organized to include receiving my receipt on email a few minutes after I departed the location

Marvin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda F. 
Évaluation :
1

The lady that I dropped the U-Haul off to on 5/5/2021 was very rude. She had a horrible attitude from the time we made contact with each other. I was not able to get her name but she definitely needs more training on how to deal with customers.

Eboni T. 
Évaluation :
5

At this location, nothing need ro be change. Knowledgeable as to wht i need to. I will be back to this location soon.

Johnny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahmoud M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENECA S. 
Évaluation :
2

I waited for the attendant to return to the front counter to return the keys for 10 minutes before I finally figured out a way to get the keys securely behind the the glass by the register

Daisy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

I like the lady she really nice,,

Shanedale J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latangia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S. 
Évaluation :
4

Approach is more duty than opportunity.

Cary C. 
Évaluation :
4

I was told it would cost around 33 $dollars to rent the truck and it was back in an hr but my account shows it was debited for 112,59 $ and even a 2nd charge was on there for 96,54 $... I then had an Invoice sent to me stating I owe 59 $.. Super confused how 33 $went to debuting over 200 $? Can some please credit this back asap??

Joaquin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney A. 
Évaluation :
5

Very helpful employees

KENNETH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay S. 
Évaluation :
5

Outstanding experience- system went down but they were able to assist me and get me on the road with a truck - ensuring we could get our move completed on time!

David G. 
Évaluation :
4

The truck performed the task but should have the front end looked at. Plenty of cavitation while driving down the road. Also the headlights are extremely out of focus / alignment. The interior of the truck and box were in very good shape.

Phillip G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONAL M. 
Évaluation :
1

Very poor customer service. I arrived at 4:45 on a Sunday to return the tow dolly. I was told by Desiree they were closed. I said they were supposed to be open until 5:00. She said her manager tells her to close early. I asked if I could just drop it off and she said no. She said another location accepted after hours trailer returns. I drove over there and at 5:02 everyone was gone and there was no information about after hours trailer returns. I took it back to the original location on Monday morning and the rep was courteous and helpful. In all, I wasted 45 minutes of my time and had to keep the dolly overnight and return during work hours.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

This entire experience sucked!

Aareon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nichole w.  |  Expérience générale 
Évaluation :
3

We had already moved out of the facility and two weeks after we were out we got a message that we were still renting the storage unit. We had to go back to the facility and once again get the staff to close the account. Uhaul has a very poor records system and the communication system is far below par.

michael S.  |  Expérience générale 
Évaluation :
5

Keep it just like that

Glenn C. 
Évaluation :
1

We got a call the day before we were supposed to return the truck asking us to return it earlier so we did and when we got to the drop off location, they refused it. After arguing for 20 minutes, they finally took the truck. Horrible experience with UHaul. I will never use them again.

Joseph H. 
Évaluation :
3

The young lady was not really helpful when I first arrived.I asked were any small uhauls available and her response was NO.I seen many parked out front so I then asked were all of the uhauls reserved already,she responded yes.So I called Uhaul customer service and asked the representative to assist me in locating a small truck.I told her I was sitting in front of UHAUL at 733 99 Us64 and could she locate me one nearby.She said sure there is one where you are right now.My face dropped ! I reserved it with the representative and walked back to the front desk to let them know.A heavy set gentleman was at the front desk instead of the lady.He was very helpful.

TAMMY B. 
Évaluation :
5

Outstanding service

David G. 
Évaluation :
5

Was my first time renting one and it was super easy and the staff was super helpful.

Debora W. 
Évaluation :
5

Always a great experience

Jimmy S. 
Évaluation :
5

Quick and easy drop off.

Michael C. 
Évaluation :
2

I was charged for almost 40 additional miles. I called Uhaul two hours after receiving my receipt to report the incorrect charge. They said they would “look into it”. I have a picture of the dashboard from when I started up the truck the first time. It shows the correct mileage. I have used uhaul many times, but this will be the last time.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarkeila W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Great People to work with. Top Notch service

STEPHEN H. 
Évaluation :
5

Quick and very helpful

MISTY SHARON J. 
Évaluation :
1

Couldn't believe the unprofessionalism of the individual that helped us. At one point, he rolled his eyes at us when we asked to complete paperwork in the store and not on our mobile. He just didn't seem very excited to be there. We'll definitely go to a different location next time. The truck was great though!

CHARLES W. 
Évaluation :
5

The Bartlett Operator was great! SHE SAVED U-HAUL REPUTATION! AFTER SUCH A NIGHT MARE EXPERIENCE WITH YOUR RESERVATION SYSTEM AND COSTUMER CARE AGENTS, THE BARTLETT LADY , MAY GOD HELP HER, SAVED U-HAUL REPUTATION! The equipment I rented from you was great, well designed but your STORAGE RESERVATION SYSTEM AND COSTUMER CARE AGENTS ..... SUCK ! Excuse my language!!

Vasile A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tellis S. 
Évaluation :
3

Customer service also need to be improved and check in are too small to have more than customer at a time.

EKENE O. 
Évaluation :
2

I had a 6 p.m. reservation to pick up a trailer. I chose 6 p.m. because I work 35 minutes away from home and know it would be cutting it close to get home from work. Ended up running a bit late getting home due to having to settle things at work before going out of town, and traffic. Got home at 6:30. Husband went right over to pick up trailer. Arrived at 6:40. Shop hours are until 7:00 p.m. Girl said they were closed and refused to give him the trailer. Said she didn't care, her boss said she could close early. When we called U-haul for a supervisor we were told it was our fault for not being there BY 6:00 p.m.. Had to pick up trailer at 7 in the morning, load up that morning and be over 3 hours late getting where I needed to be. When I arrived, the gal first told me "I need you to move your car!" (No please or pleasant greeting or request). In fact the whole transaction she was not friendly and rather rude. All employees at this location tend to be rude and act like they are doing you a favor. GOOD CUSTOMER SERVICE would have been to call the customer with the reservation to see if they are still coming in. You don't just decide to close early and refuse to serve a customer who it standing in front of you.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy S. 
Évaluation :
5

Friendly and quick service.

Monica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS M. 
Évaluation :
3

I would have given it more stars but the 24/7 uhaul process was horrible. Was to pick up a 7 and winded up have to go in and do everything, so it was a late start. Returned the truck at 10 that night but because the 24/7 was not working correctly I was charged for the full 24 hours. Please update the site

JORDAN H. 
Évaluation :
5

Everyone employee I talked to were helpful and polite. They answered all my questions, but were also mindful of my time. Truck , storefront, and storage facility was clean. Hopefully I will not be moving in the near future, but if I do I will be a return customer.

Gabriel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alex A. 
Évaluation :
1

Personal was rude. It was evident she didn't care to assist. Would even give me the number to try to resolve the issue.

Jaron J. 
Évaluation :
1

Personal was not friendly and took her time to approach for assistance.

Jaron J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Great service and very friendly!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damani J.  |  Premières impressions 
Évaluation :
5

Good place to store your stuff

Kenneth J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leina O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice T.  |  Expérience générale 
Évaluation :
5

The staff here were very helpful in every way. Thanks to all. william bynum

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia B.  |  Expérience générale 
Évaluation :
4

The employee was very helpful, courtious and seemed to actually care about me as an individual. The units behind the office entry and exit are not easy to load or unload when others are entering or exiting. There are trucks and trailers parked along the buildings making one have to move anytime someone needs to get passed.

james n.  |  Premières impressions 
Évaluation :
5

Dantonio is always going above and beyond for customers expectation.

Ivette C.  |  Premières impressions 
Évaluation :
5

Great hard working staff! Never had a problem would highly recommend.

Kevin L.  |  Premières impressions 
Évaluation :
2

My storage had a leak in it and damaged my mattresses also when I made my reservation for my uhaul I reserved a storage unit when I got there they said they didn’t have my reservation and the only unit available was way bigger than what I needed but only one available so of course couldn’t keep my stuff on the uhaul I was forced to rent the bigger unit paying more money and in return getting my beds damaged

Amber S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Unique R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY C.  |  Expérience générale 
Évaluation :
5

Excellent

Tommy L.  |  Expérience générale 
Évaluation :
5

Excellent

Tommy L.  |  Expérience générale 
Évaluation :
3

Only problem we had is where the email was sent to remind of monthly bill, never could get it right after we told them time and time again.

Jack S.  |  Expérience générale 
Évaluation :
5

I've rented here before and service was excellent, so I came back...same great service was extended!!

LaKeta B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James L.  |  Expérience générale 
Évaluation :
4

Facility clean and organized

alvin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimentheal B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe B.  |  Premières impressions 
Évaluation :
5

The manager there is top notch and I never had any issues overall a great place

Ted B.  |  Expérience générale 
Évaluation :
4

This used to be a 24 hours accessible facility. It was very convenient but I understand that the need to limit late night hours.

Eunice B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAEED M.  |  Premières impressions 
Évaluation :
5

Used this facility for over 8 years and never had any issues - stored furniture, clothingand many other items.

JAMES H.  |  Expérience générale 
Évaluation :
5

Great service !

Carol H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S.  |  Expérience générale 
Évaluation :
2

The staff was rude and had attitudes whenever I came in to inquire about something. Also they seemed to not know their job that well because everything needed to get streamlined to the manager even on easy operations. The manager was never available nor did he follow up after being left several messages.

Kishner S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakeyishia h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff d.  |  Premières impressions 
Évaluation :
3

Very few pleasant service at the storage location on stage road. We had to rent a truck from another location. Truck rental was the worst experience at the location on Summer Ave Memphis we've - We were ask for a third person phone number NOT associated with the truck rental-that person unknown to us had a balance due..Your corporate office approved the rental.The Summers location did not. We went to Penske with our money, excellent service. Penske only needed my husband and I info and credit card not our random friends phone number. Absolutely the worst service on Summer Ave,Memphis

TERRI H.  |  Expérience générale 
Évaluation :
2

No comment

tyrone d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON S.  |  Expérience générale 
Évaluation :
1

I would like to state the truth and the whole truth. Upon arriving, my wife met Dantonio, the manager of the facility, who was EXTREMELY HELPFUL! His service was quite pleasant and beyond exceptional. He went above and beyond to take care of my wife's concern's regarding hours which would accommodate our move, etc. -Just overall a great guy. Therefore, Dantonio should be exempt from this rating. The grounds were clean but the facility itself is really very old and honestly, out of 43 times of having to move, relocate, store items due to being a commander in the military, we have never seen an older facility. The positive side is, however, we have never visited a storage facility that had a unit so large. Maybe the unit size is normal but it surely works well for our needs. Now, I will proceed in telling you what our issues have been. Upon returning the truck, my wife received a telephone call from a young lady at the facility who, upon my wife answering, jumped down her throat (verbally), and alleged that we had smoked in the rental truck. My wife tried and tried to explain to the employee that she doesn't smoke, nor do I. Even more, my wive's father, who drove the truck, has medical conditions that would never allow smoke. We aren't sure if the cigarette butts were from the previous driver and city, but we are certain that neither of the three of us left cigarette butts in the vehicle. We cleaned the truck and refueled the truck. We were also under the mileage allowed to us, by approximately 45 miles. The employee informed my wife that she had been attempting to run our card (before speaking with us and ever allowing us an opportunity to hear her concerns or express our rebuttal). Luckily for us, Bank of America was quick to identify the duplicate attempts and block all charges. The employee stated that we had gone over our miles, but upon calling customer service, the agent clearly stated on U-Hauls recorded line that we were under our miles allowed, as I had informed the employee at the location. The employee also falsified information on our account that we had not refueled the truck. We hold fuels cards with two different well known gas stations and their both active with available credit. We fueled the truck up and returned the vehicle. Here's the thing: While the truck was being returned, the "same employee" never mentioned we were below the fuel. She walked around the truck with our person. She never found cigarette butts while in our presence, so honestly, I feel as if we are being manipulated. This isn't how you treat your customers, especially ones who have always used your services and who have..., might I add, never had problems with any other U-Hual location in the past. It surely isn't how you treat an active duty military family who has been pulled here and there, around the world, to fight for the good people of this country. My wife called customer service but still, we are receiving text messages that we have an outstanding balance at the location. We turned the truck in early and after we heard from the location, we called both the location and customer service and requested to go back to the location and clean these alleged butts. However, we never received a call back. A few days later, we received notification, via email, that we now have an outstanding balance at the location. This incident might end decades of us renting with U-Haul. We will consider Budget during our next move. Employees sometimes fail to realize the financial risk in which they sometimes subject their company or brand to. Thank you for your time.

Brazil G.  |  Premières impressions 
Évaluation :
5

Have used this location twice before.... Absolutely Amazing!!!! Excellent Customer Service!!!!!

LENNELL G.  |  Premières impressions 
Évaluation :
5

Great service and facility with thanks, Ladies. Note this address can play havoc with some GPS systems that need Bartlett (vs Memphis) to find.

blake k.  |  Expérience générale 
Évaluation :
3

Staff is not very knowledgeable of services provided. Staff was rude and disengaged.

jasmaine w.  |  Expérience générale 
Évaluation :
5

It seems there was a corporate wide system failure that delayed getting my storage unit and returning my trailer. The staff was very helpful and provided temporary storage for the trailer until computer systems came back on line and they were able to properly process application for storage unit. Excellent manager and staff.

anthony G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH C.  |  Expérience générale 
Évaluation :
5

Thanks

Gloria B.  |  Expérience générale 
Évaluation :
5

The ladies were very busy when I got there. They handled everything very professional and got everyone what they needed.

Lisa R.  |  Premières impressions 
Évaluation :
5

Morning staff was very accommodating in a stressful moving situation.

angelica e.  |  Premières impressions 
Évaluation :
4

Staff was flexible with time schedule when returning the equipment

rhonil g.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful.

John M.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Unit was clean upon move in and I never saw signs of critters or insects.

Tonna G.  |  Expérience générale 
Évaluation :
5

DANTONIO SEALS Provided great service.

harell j.  |  Expérience générale 
Évaluation :
1

Gate doesn't work. Very disrespectful and lazy girl working counter. Send me to locked unit. Came out there with wrong key. Gave me another unit and didn't change paperwork and email.

randy p.  |  Premières impressions 
Évaluation :
4

Great service!!! No problems with reservation.

Debra F.  |  Premières impressions 
Évaluation :
5

Not one problem the four years I rented the storage .

RAYMOND P.  |  Expérience générale 
Évaluation :
3

Staff was fine. But did not have what I needed.

Tom J.  |  Expérience générale 
Évaluation :
5

They met all our needs. And were very professional.

Ernie K.  |  Premières impressions 
Évaluation :
4

Easy access and great price.

Josh S.  |  Expérience générale 
Évaluation :
5

I'm very Blessed too have my belongings at your facilities. Merci 

Kalisha T.  |  Expérience générale 
Évaluation :
5

Toni took care of me during a stressful moment when moving from one home to another. Storage was available when I needed it last minute. Having truck & storage in one made it very convenient.

Kristen W.  |  Expérience générale 
Évaluation :
5

Very Friendly and professional environment

JALES C.  |  Expérience générale 
Évaluation :
5

Guy behind the counter was nice and helpful.

Jacob D.  |  Premières impressions 
Évaluation :
5

Great company

kish s.  |  Premières impressions 
Évaluation :
5

Pretty good service, had a unit ready within minutes and was quick with paperwork! It's a busy location, but the security looks to be good.

TORRE S.  |  Premières impressions 
Évaluation :
5

Great service

Erin C.  |  Premières impressions 
Évaluation :
5

Wonderful service best yet hands down.

Ronald W.  |  Premières impressions 
Évaluation :
3

Temp control unit was clean. 2 outside units were filthy, trash & oil on floors, always blocked by uhaul trucks, crushed side made it hard to open the door and secure it.

Michael R.  |  Expérience générale 
Évaluation :
3

Unit G003 leaks

CARL B.  |  Expérience générale 
Évaluation :
4

went inside to et the clerk at desk know I was emptying the storage unit she was to involved in her cell phone, then she talked down to me like I was not suppose to interrupt her .

Fred G.  |  Expérience générale 
Évaluation :
5

No complaints

Tyler E.  |  Expérience générale 
Évaluation :
5

friendly, helpful staff. secure location

BENJAMIN B.  |  Expérience générale 
Évaluation :
5

The staff was always helpful, and access to the storage convenient.

Lisa L.  |  Expérience générale 
Évaluation :
3

I was really hoping for a first months free specially since it is our 2nd unit.

Miriam K.  |  Réservation 
Évaluation :
5

Staff was always polite and informative.

KERRY M.  |  Expérience générale 
Évaluation :
5

Close convenient great price and service

carl t.  |  Expérience générale 
Évaluation :
5

Très sympathiques et professionnels.

STACY L.  |  Réservation 
Évaluation :
5

Gentleman was very helpful and courteous.

debra d.  |  Réservation 
Non reviews have been submitted for this location.

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