Good customer's service and fair rates.Julia B.
Customer Reviews for U-Haul Moving & Storage of Battle Creek
Pour nous contacter
Battle Creek, MI 49015
(Old Toys-R-Us Building)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DUANE R.
This is the second time that I have ever used Uhaul. The first time, they accidentally overbooked my reservation and gave the truck to someone else, causing me to have to drive to a separate location for one (and wasting an hour of my time on moving day). This weekend was the second time â€" they didn't prepare the truck for us in time and the pickup location was closed, so again, we had to go to a completely separate location and waste 45 minutes of our time to get a new vehicle. I am VERY unsatisfied with Uhaul's customer service and inability to simply provide the vehicles that their customers reserve.KAITLYN MARIE F.
Would definitely like to be reimbursed for the time I did not stay in the unit. Seeing as to how rent was due on the 2nd for me and I moved out on the 8th. But other than that the place was always clean, other than a mouse I found in my things when moving out.Steven B. | Expérience générale
U-haul storage facilities always come in handy. I'd appreciate more deals though.aminah d. | Premières impressions
Zac is the greatest. Knowledgeable, professional , helpful and extremely friendly. I will recommend to friends and family. Also appreciated Ty, his helper. Love this place. VivVivian V. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT D.
Amazing staff, could have asked for an easier experience for last min move! Everyone was welcoming and made life so much easier on what was probably the wettest, humid day in October for a move!Mikeal K.
Le client n'a pas laissé de commentaire.larry M.
Le client n'a pas laissé de commentaire.Michael M.
Veey friendly people and very helpful. I'd recommend this location to anyone.Karen S.
Le client n'a pas laissé de commentaire.James Y.
They couldn't find are info. They though we had storage locker and not trailer. The Equipment was crappy I wondered the trailers we end up upgrading costs more money cause the trailer that we wanted it was not set the right way and the person that was installing the trailer didn't have a clue what he was doing. I am not sure if we even got a discount for what had happened yet. We had to upgrade a trailer to get a better 1 there 1 that would fit our ball on our car because the other one didn't work that we wanted to receive.andrea R.
Your phone in service sucked. On hold for over an hour. Pretty sure I was just set out to dry. Never did get my U haul from the original place. Went to Beckley Rd location. Talked to Zach. That guys needs a raise. He was dealing with two people at a time and never missed a beat. He knew every part of everything. He knew every word of all the contracts. He was beyond helpful. Make sure you do everything you can to keep him around. You very rarely find people that good.Richard G.
This place would diffently go down hill if you lost the guy in charge I think his name is Zachary this guy is awesome.Kenneth O.
Le client n'a pas laissé de commentaire.PATTI JO C.
Very friendly staff!Dawn M.
Le client n'a pas laissé de commentaire.SONJA RENEE D.
Excellent service!Stacey P.
Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things awayMonica C. | Expérience générale
Le client n'a pas laissé de commentaire.Andy G. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle L.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Daniel B.
The staff at the Battle Creek Buckley Road facility was amazing and super politeDan B. | Expérience générale
Great serviceAndrew L.
Le client n'a pas laissé de commentaire.Karen K. | Premières impressions
Le client n'a pas laissé de commentaire.Matt V.
worked out great. ThanksMichael G.
Le client n'a pas laissé de commentaire.Lindsey H.
Le client n'a pas laissé de commentaire.Carolyn B.
Le client n'a pas laissé de commentaire.Gregory P.
Le client n'a pas laissé de commentaire.GERROD LEE J. | Expérience générale
Very friendly and helpfulROBERT ALLAN D.
They did not have a size U-Haul truck I requested. The day before moving, they sent me an email telling me I had to drive all the way to Kalamazoo to pick up a truck. When I finally arrange to have a truck larger than the one I requested at this location, they had nobody qualified to hook up the auto transport trailer.Keith T.
Le client n'a pas laissé de commentaire.Kimberly H.
This is one of the largest locations I have been to.Wendi A.
Le client n'a pas laissé de commentaire.Daniel C.
I wasn't happy at all…I wasn't shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn't even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.Brittany F. | Premières impressions
The staff at this location is very courteous and professional.Christopher S.
Le client n'a pas laissé de commentaire.Ronald A.
Le client n'a pas laissé de commentaire.JENNIFER B.
Le client n'a pas laissé de commentaire.Mark H. | Expérience générale
Very helpful!! Appreciate it!Joseph K.
Le client n'a pas laissé de commentaire.Anthony Z.
Le client n'a pas laissé de commentaire.doug k. | Expérience générale
The staff was very nice and politeMichelle J. | Premières impressions
I was upgraded to the next larger size because the vehicle I reserved was not returned on time. That is great customer service and we appreciated not being inconvenienced with a delay. Merci encore.Christin B.
Did not understand the end arrival. No phone numbers but finally got thru our moving people and they helped me get to right people. Otherwise everything went smooth.Mary W.
Le client n'a pas laissé de commentaire.ALLAN JAMES W.
7am store opened, I was second in line. Guy was thorough and knowledgeable. Fast friendly service and had me on my way by 7:15am.TIMOTHY JAMES H.
Knowledge staff, point-of-sale equipment made checkout take way too long.Austin P.
Please leave follow up notes in a notebook that all employees can look at with the date day, year and person name with as much as possible detail what the problem was or what considerations were given with name of who confirmed it. When the customer comes in it won't be we can not do that and I don't see a note. I had my situation written on back of scrap paper which I recognized and flipped over to show the customer service person I was not making it up. All the staff I encountered was helpful and friendly listened to my request and did my best to make it a smooth move. Because there is so many people working at Beckley that a central note book with promise of the day will be fulfilled when the person returns the to end transaction upon usage finish, there will be no problems.Yolanda W.
Le client n'a pas laissé de commentaire.Laura P. | Expérience générale
Zack works very hard to keep everything in order and help customersKarla K. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
Le client n'a pas laissé de commentaire.JANINE MARIE H.
Le client n'a pas laissé de commentaire.Michael K.
Zack jones and staff did a great jobTimothy P.
Have more smaller trucks 10ft and up to 17ftJoseph P.
Le client n'a pas laissé de commentaire.Wendy V.
Le client n'a pas laissé de commentaire.David M.
Thank you, Vera 😉vera p. | Expérience générale
The new employees have a great teacher, New bees are always willing to step out of their comfort zone and help. Great staff.Lorie W.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.CYNTHIA LESLIE G.
There was only one employee working the whole store. He was taking in returns and running the inside store. He needed help.Rufus W.
The only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.Rebecca S. | Expérience générale
Great facility, VERY clean and staff was very helpful. Easy access and secureKATHERINE VALENTINE L. | Expérience générale
I reserved a storage unit too. however the size unit wasn't available but I got 2 small units equal in size to the one I reserved. I could not get confirmation on getting the original rate for the 2 small units. I hope they can confirm the original size rate being it was already reserved. Thanks !Omar P.
Le client n'a pas laissé de commentaire.Paul G.
The rental clerk was not knowledgeable about your service. Also, my AARP discount should have been applied at the end of our rental, not at the beginning. Finally, your computer instructed me to drop off the truck in Kalamazoo. Why is this when we rented your equipment in Battle Creek?WILLIAM MATHEW S.
Le client n'a pas laissé de commentaire.Jeri L.
Le client n'a pas laissé de commentaire.TIMOTHY HAROLD S.
It was very busy when I went to return the vehicle. When I arrived, the only person working was outside helping someone hook up a trailer - which seemed to take a long time. In the meantime, there were two people inside waiting to be served inside ahead of me - one looking for a quote and one looking to rent a storage unit. It would have been helpful to have a second person to help out. However, probably due to covid, it is difficult to find people to work.SUSAN JANE A.
I rented a 10' truck and the gas was NOT on full when I got into the truck but I was charged to â€œtop offâ€ the tank while only using 1/16th of a tank. The cleaning spray was sprayed but never wiped so the steering wheel and dash was slippery and spotted with cleaner.Kaitlin A.
Le client n'a pas laissé de commentaire.Ron H. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel A.
Le client n'a pas laissé de commentaire.Stephanie M.
Amazing, especially Zac. Thank you so very muchCapres S. | Expérience générale
Had a great experience, will be using them for all our moving needsDawn J.
So impressed with your facility. We'll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!Dannell R. | Expérience générale
You did great.JOYCE C.
the guy that check me out was holding a personal conversation with his girlfriend that worked there. She said give me a kiss and they kissed. She explained a situation upset about the manager saying something before her shift. when i got in the van it was disinfectant wipe in the front seat. The van was returned i was charged a 7 $for gas. I asked for a manager and the man said that he had not seen him in four hours. When I return the van it was on full but it was a little bit above the f but it was still full.Brittney D.
Le client n'a pas laissé de commentaire.Justin N.
Le client n'a pas laissé de commentaire.Timothy W.
everything was greatBradley H.
Le client n'a pas laissé de commentaire.STEPHEN JOHN S.
Make sure truck is clean and working oroperlyKatherine K.
Very nice facility. Would use again and would recommend.TOM M. | Expérience générale
Everything went smoothly.Thomas M.
Le client n'a pas laissé de commentaire.Andre G.
Le client n'a pas laissé de commentaire.Kenneth C.
Le client n'a pas laissé de commentaire.william F.
This location was fine. The experience overall was less than stellar. A text before rental day stating my equipment was in high demand - then nothing. Finally called and a much bigger truck was found at a different location. And the kicker - because this location was farther than the original- I ended up being charged for a mileage overage. Maybe the miles were calculated as the crow flies because that truck had no extra trips on its joirney.David A.
I was never informed that my truck was not available until 4 hours after I arrived to pick it up. They then made me drive an hour to pick up a new truck that costs more than the first one. Worst experience I've ever had with U-Haul.Matthew H.
Le client n'a pas laissé de commentaire.Kimberly C.
Le client n'a pas laissé de commentaire.Connie H.
Le client n'a pas laissé de commentaire.Janet P.
Le client n'a pas laissé de commentaire.NICK L. | Premières impressions
Le client n'a pas laissé de commentaire.Cleo J. | Premières impressions
It was after the tornado beating in June I were very accommodating and helpful for that confusion day.Yolanda W. | Expérience générale
Everybody was very professional. And excellent customer service.SELENA BETH C.
Le client n'a pas laissé de commentaire.KENT B.
This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworkedMichael S. | Premières impressions
Include padding, dolly,Michelle B.
Le client n'a pas laissé de commentaire.Sally M.
The locations for pick-up and drop-off were not the issue. The problem lies with the Uhaul schedulers. They change your reservation without any notification and it happened to me multiple times.Eric H.
Very unorganized! They didn't have my 10' reserved truck, so they changed it to a 20' without asking and then when I got there they only had a 26' truck. The 26' truck ran like dirt, so I ended up not being able to use any truck that day! I tried again later in the week by reserving a 15' truck, the rates had gone up for whatever reason, the truck had unmarked damage all about it and the cab at first appeared to be clean, but after my 30min inspecting and disputing, I was driving and realized the windshield had been wiped with a very wet cloth and left a foggy residue that made it dangerous to see. I stopped at the store and had to buy some cleaner just to clean my side of the windshield, the dash had been wiped with the same overly wet rag, but vision of the dash was only affected when the sunlight directly hit it. After all of that headache, I get a text saying the uhaul must be back by 4:30p the same day!!! Nothing I had been made aware of, why would anyone pay well over 100 $in rental fees and 40 $in gas for 5 hours of use, but I don't like trouble so I reached out through phone, but could not wait the 18mins on hold, so I messaged and never received a response other than the automated hello how are you text! This was a nightmare, on top of having to pack up my dead dad's house in a short 6 hours!! Never again!!TYLER G.
Zac was helpfull for my pick-up/drop-off. For the drop-off Zac was very busy. He had a 6 day in trainee and and a rush of customers happen. I feel he did a good job taking care of everyone best he could.Ray R.
Everyone professional and kind five stars to the general manager zac he was helpful, organized, and kindDAMINGA S.
The Uhaul i reserved was not returned by previous customer so i was unable to get the size i needed. Staff was very helpful and able to get me a smaller Uhaul.Sharyl C.
Le client n'a pas laissé de commentaire.Ronald A.
I was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to 5 000 $insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!Lacey P. | Expérience générale
Le client n'a pas laissé de commentaire.BRADLEY V. | Premières impressions
The best experience was with our call center agent, David, since the location we wanted did not have the trailer we wanted - he spent time finding a good location for us. Very helpful! The only complaint was that I had to wait an hour online to get to an agent to ask a simple question about my reservation. Merci.Kirk F.
Zac is very kind professional and he was very helpful with everything. I'd highly recommend all of my family and friends to do business with ZacJennie M. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew G.
Zac was very helpful with the return of the truck. Again, there is nothing that needs improvement.Susanjane A.
Great service very friendly !!!!Lana M.
Gave me the wrong trailer then wanted me to drive all the way back to swap it out after already being 6 hours behind schedule because they didn't have the equipment available. Never gave us the moving blankets I ordered and the truck had a bunch of trashNORA ELIZABETH G.
This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.Mary M. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon M. | Expérience générale
Le client n'a pas laissé de commentaire.Rickey W.
Le client n'a pas laissé de commentaire.Samuel R.
Le client n'a pas laissé de commentaire.Kyungi L.
Le client n'a pas laissé de commentaire.Larry W.
No dolly and I paid 10 $to rent oneCatherine B.
Zac the General Manager is great. Super helpful and very friendly. We always rent from this location.Paul S.
So Nice!!!!!DEREK RICHARD M.
Le client n'a pas laissé de commentaire.Benjamin S. | Expérience générale
Zac is awesome. Great experience at the facility.Kim Q. | Premières impressions
Le client n'a pas laissé de commentaire.walter s. | Expérience générale
I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.Richard Z. | Premières impressions
Awesome stuff jack. Heck yeaJoseph N. | Online Move In
Le client n'a pas laissé de commentaire.WILLIAM T. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN D. | Premières impressions
Le client n'a pas laissé de commentaire.Samantha C. | Expérience générale
Very professional The equipment was clean and secure I felt my concerns were definitely answeredCapres S. | Premières impressions
Le client n'a pas laissé de commentaire.Julie I. | Expérience générale
I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.Arica P. | Premières impressions
Le client n'a pas laissé de commentaire.Billie Jo B. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew Y. | Expérience générale
Le client n'a pas laissé de commentaire.Della S. | Expérience générale
Le client n'a pas laissé de commentaire.Patrice p. | Expérience générale
Zac the GM is a great!! Helped me multiple times and super friendly.Paul S. | Premières impressions
Wonderful staff and very helpful!Robbin P. | Premières impressions
Le client n'a pas laissé de commentaire.Craig B. | Online Move In
Le client n'a pas laissé de commentaire.Della S. | Premières impressions
Everyone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.Lorie W. | Expérience générale
Le client n'a pas laissé de commentaire.Julie I. | Premières impressions
Le client n'a pas laissé de commentaire.Nikki H. | Expérience générale
I have never had a issue when working with uhaul. Zach was very nice and understandingMargratha K. | Expérience générale
Le client n'a pas laissé de commentaire.colleen r. | Premières impressions
Le client n'a pas laissé de commentaire.Christina V. | Premières impressions
Le client n'a pas laissé de commentaire.Heidi M. | Premières impressions
The staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.Thomas M. | Expérience générale
Le client n'a pas laissé de commentaire.Forrest F. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara B. | Expérience générale
Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!Kennetha S. | Premières impressions
Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.SCOTT ALLEN A. | Premières impressions
Le client n'a pas laissé de commentaire.Colleen H. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle M. | Premières impressions
Thank you!!Carla W. | Premières impressions
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