Customer Reviews for U-Haul Moving & Storage of Battle Creek

742 évaluations

5740 Beckley Rd   Battle Creek, MI 49015
(Old Toys-R-Us Building)

(269) 924-0893

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(269) 924-0893

5740 Beckley Rd
Battle Creek, MI 49015
(Old Toys-R-Us Building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Travel made simple. I had to extend my rental due to the new property close date later than originally set. It was easy and I was only charged a reasonable amount per late day. First 30 days storage was free because I rented a large trailer.

Robert R.  |  Premières impressions 
Évaluation :
5

The employee who checked me in was excellent. She instructed me on how to access my unit as well as show me on a facility map where it was and how to get there. Fast service.

Daniel S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
5

Excellent customer service. Facility Manager was outstanding! Très sympathiques et professionnels. Answered all my questions and was he was very helpful.

Demetra L.  |  Premières impressions 
Évaluation :
5

Excellent Service. Thank you.

Demetra L. 
Évaluation :
5

I'm from Grand Rapids, MI and wouldn't know anyone to recommend to this location, otherwise, I definitely would.

Jesse M. 
Évaluation :
5

Everything was done so professionally and by friendly and efficient staff! It was all so smooth and enjoyable.

James W. 
Évaluation :
4

Original drop off location on Bellair no one there. Had to call for new drop off

Brian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
4

I spent a while cleaning out the truck to receive the refund for my efforts but didn't receive it and wasn't given a reason.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint L. 
Évaluation :
5

Exceptional and very accommodating customer service, and short wait time.

Neecie H. 
Évaluation :
5

Dana was very helpful!

Tim K. 
Évaluation :
5

I was not able to pickup U haul earlier in the day with the lock code service... hopefully if you have that .. that would be awesome

Ranjith V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
5

I am a repeat renter with an account. Why do you have people register online with all the data and then have to repeat it at the counter. Shouldn't a simple review of the license be enough. It's what you imply when registering online.

Richard G. 
Évaluation :
5

Very friendly staff that was super helpful and understanding.

Dustin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

Everything went great thank you

Patrick G. 
Évaluation :
5

I would come back again

Harold E.  |  Expérience générale 
Évaluation :
5

Staff was excellent. Thanks so much.

Alan D. 
Évaluation :
5

Staff was always helpful and great. Let us know if anything was going on with our unit and the one time it got locked open. They were always quick to respond to questions and made sure we were set if we had questions.

Jordan B.  |  Expérience générale 
Évaluation :
5

good equipment, fair price.

Nang N. 
Évaluation :
5

The people were very friendly and patient. This was my first time using a u haul would highly recommend this location.

matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Clean new efficient and indoor unloading was amazing. Loved the mouse prevention too. Don't over pack unit or door will get stuck on stuff and scratch.

Susan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K.  |  Expérience générale 
Évaluation :
5

Place was clean associates were polite

ANTHONY LAPAUL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian-Michael M. 
Évaluation :
5

Beautiful indoor facility and very helpful workers

Susan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Wipe down trucks and spray inside. Could use a little cleaning inside.

Levester M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

You should have a rewards program for returning customers

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Really appreciate the help received from all employees and

Vivian V.  |  Expérience générale 
Évaluation :
1

No one knew their job, they misspelled everything, messed up the auto pay, sold me a master lock then put a different lock on my storage & said mine wasn’t correct lol (so I ended up paying for 2 locks), I closed my storage Sat & was waiting over 20 minutes & not a single person anywhere till a guy came walking back w grocery bags of soda( I could of robbed it blind

Dan S.  |  Expérience générale 
Évaluation :
5

The facility is easily accessible, we'll lit, secure, clean, and pest free. Zac is great! He's professional, courteous, and very knowledgeable. Thank you I will definitely recommend you to others, as well, I will definitely use you in the future.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE EARL L. 
Évaluation :
1

Only 1 employee, they were incompetent, auto slide doors were off so couldn’t get to my storage, had a card on file for autopsy But said I was late on payments took 45 minutes to figure that out and obviously need training

Dan S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
1

I requested a pick-up truck from this the Lovers Lane location in Portage and was promised one would be there by a Uhaul reservation manager named Steve. I received a call maybe an hour or two before the reservation time from a lady stating that they did not have one available at that location and asked if a 10' box truck would work. I told her that I had to haul a camper and that it had to have a tow receiver. She said it did which it did not. I had a permanently mounted 2" ball which would not work. She then told me that the closest location to me would be Battle Creek. I ended up going to Battle Creek to pick it up but Uhaul is still charging me for the mileage which was not used for my purpose as they were supposed to have one in my hometown. I was told that there would be a 50 $credit which I never received. When I dropped of the truck I explained all of this to the employee and he said he would have the manager call me the next day. NEVER DID. I received the worst customer service I have ever received from anywhere. This will not happen again. My business will go elsewhere. Now about 6 weeks later, they unexpectedly took almost 300 $out of my account when the original bill was to be around 130 $. Tell me how this adds up. Uhaul is a joke and has been screwing people over. DO NOT USE THIS UHAUL LOCATION OR ANY FOR THAT MATTER.

matthew R. 
Évaluation :
3

Staff is very friendly but i feel they need alittle more training.

Angella G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deland D. 
Évaluation :
5

Very good customer service.

JOHN MICHAEL K. 
Évaluation :
3

For some reason my Honor Credit Union Debit Card was charged 10 $on 10/31/2021 for an Unknown Service.

Sidney C. 
Évaluation :
4

Although I had to cancel my storage unit, I did check it out and was pleased with the unit, the access to it and the staff.

Robyne T.  |  Expérience générale 
Évaluation :
1

15' truck/van leaked water all over my load (files computers etc). Ruined paperwork and the boxes were in. They said they wouldn't reimburse anything Told us we could file a complaint with their liability company. Customer Satisfaction was not their priority Told us trucks are not water proof only water resistant. Will not use UHaul again

CHRISTINE H. 
Évaluation :
3

Wait time is a problem. Otherwise, a good experience.

Christopher M. 
Évaluation :
3

The people in the store were good and friendly, service a quick, I was in and out. While they have a lot of newer excellent trucks, the 26' truck that I received was in pretty rough shape with lots of marked damage. There was damage to the rear drivers corner where part of the roof appeared to have been peeled back. I disputed the condition through the online for that uhaul sent and uploaded photos. I figured it would be fine as I did not think they would rent out a truck with issues. After loading some stuff in the truck I locked it up for the night. In the morning I discovered that the roof along the driver's side of the cargo area had leaked through the night, there were puddles on the floor, on the totes that were on that side, and the over cab storage ledge as well. Some of my stuff was soaked, luckily I hadn't put anything in there yet that would be ruined by water. After drying the floor so nobody slipped and cleaning the water as much as I could from my stuff we loaded up the rest of the way, moved, and unloaded. When I returned the truck I informed the guy doing intake of the issue. He asked a few questions and then was dismissive of my concerns after leaving nothing was ruined and nobody was hurt. He said he'd let his boss know and have the guys check out the damage. He said they would keep the hold longer until the process was finished. I left feeling that the situation wasn't resolved and am a little concerned nothing will be done.

RYAN DEAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT CARL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW JACOB L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy C.  |  Expérience générale 
Évaluation :
5

Great job I will definitely use it again.

Cleo J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT GILES H. 
Évaluation :
5

This Battle Creek (Beckley Rd) location is the best! I have never had an issue with anything I have rented from there and the entire staff is great! If you have to rent equipment I highly recommend this location for any Uhaul need.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PATRICIA ANN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDDIE PAUL A. 
Évaluation :
5

S.O.

JOHNATHAN JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brett J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY GRANT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY GRANT B. 
Évaluation :
5

great experience

Starr Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra I. 
Évaluation :
5

Employee working the desk was nice and explained everything to me, but seemed very bored which came off as being uninterested in working.

Theresa P. 
Évaluation :
5

Smooth mobile check out.

Jon R. 
Évaluation :
4

Good customer's service and fair rates.

Julia B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DUANE R. 
Évaluation :
3

This is the second time that I have ever used Uhaul. The first time, they accidentally overbooked my reservation and gave the truck to someone else, causing me to have to drive to a separate location for one (and wasting an hour of my time on moving day). This weekend was the second time â€" they didn't prepare the truck for us in time and the pickup location was closed, so again, we had to go to a completely separate location and waste 45 minutes of our time to get a new vehicle. I am VERY unsatisfied with Uhaul's customer service and inability to simply provide the vehicles that their customers reserve.

KAITLYN MARIE F. 
Évaluation :
3

Would definitely like to be reimbursed for the time I did not stay in the unit. Seeing as to how rent was due on the 2nd for me and I moved out on the 8th. But other than that the place was always clean, other than a mouse I found in my things when moving out.

Steven B.  |  Expérience générale 
Évaluation :
5

U-haul storage facilities always come in handy. I'd appreciate more deals though.

aminah d.  |  Premières impressions 
Évaluation :
5

Zac is the greatest. Knowledgeable, professional , helpful and extremely friendly. I will recommend to friends and family. Also appreciated Ty, his helper. Love this place. Viv

Vivian V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Amazing staff, could have asked for an easier experience for last min move! Everyone was welcoming and made life so much easier on what was probably the wettest, humid day in October for a move!

Mikeal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Veey friendly people and very helpful. I'd recommend this location to anyone.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Y. 
Évaluation :
2

They couldn't find are info. They though we had storage locker and not trailer. The Equipment was crappy I wondered the trailers we end up upgrading costs more money cause the trailer that we wanted it was not set the right way and the person that was installing the trailer didn't have a clue what he was doing. I am not sure if we even got a discount for what had happened yet. We had to upgrade a trailer to get a better 1 there 1 that would fit our ball on our car because the other one didn't work that we wanted to receive.

andrea R. 
Évaluation :
5

Your phone in service sucked. On hold for over an hour. Pretty sure I was just set out to dry. Never did get my U haul from the original place. Went to Beckley Rd location. Talked to Zach. That guys needs a raise. He was dealing with two people at a time and never missed a beat. He knew every part of everything. He knew every word of all the contracts. He was beyond helpful. Make sure you do everything you can to keep him around. You very rarely find people that good.

Richard G. 
Évaluation :
5

This place would diffently go down hill if you lost the guy in charge I think his name is Zachary this guy is awesome.

Kenneth O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATTI JO C. 
Évaluation :
5

Very friendly staff!

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONJA RENEE D. 
Évaluation :
5

Excellent service!

Stacey P. 
Évaluation :
1

Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away

Monica C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

The staff at the Battle Creek Buckley Road facility was amazing and super polite

Dan B.  |  Expérience générale 
Évaluation :
5

Great service

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt V. 
Évaluation :
5

worked out great. Thanks

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERROD LEE J.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

ROBERT ALLAN D. 
Évaluation :
1

They did not have a size U-Haul truck I requested. The day before moving, they sent me an email telling me I had to drive all the way to Kalamazoo to pick up a truck. When I finally arrange to have a truck larger than the one I requested at this location, they had nobody qualified to hook up the auto transport trailer.

Keith T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

This is one of the largest locations I have been to.

Wendi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
2

I wasn't happy at all…I wasn't shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn't even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.

Brittany F.  |  Premières impressions 
Évaluation :
5

The staff at this location is very courteous and professional.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

Rien

Karen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Expérience générale 
Évaluation :
5

Very helpful!! Appreciate it!

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Z. 
Évaluation :
5

The staff was very nice and polite

Michelle J.  |  Premières impressions 
Évaluation :
5

I was upgraded to the next larger size because the vehicle I reserved was not returned on time. That is great customer service and we appreciated not being inconvenienced with a delay. Merci encore.

Christin B. 
Évaluation :
5

Did not understand the end arrival. No phone numbers but finally got thru our moving people and they helped me get to right people. Otherwise everything went smooth.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN JAMES W. 
Évaluation :
5

7am store opened, I was second in line. Guy was thorough and knowledgeable. Fast friendly service and had me on my way by 7:15am.

TIMOTHY JAMES H. 
Évaluation :
4

Knowledge staff, point-of-sale equipment made checkout take way too long.

Austin P. 
Évaluation :
4

Please leave follow up notes in a notebook that all employees can look at with the date day, year and person name with as much as possible detail what the problem was or what considerations were given with name of who confirmed it. When the customer comes in it won't be we can not do that and I don't see a note. I had my situation written on back of scrap paper which I recognized and flipped over to show the customer service person I was not making it up. All the staff I encountered was helpful and friendly listened to my request and did my best to make it a smooth move. Because there is so many people working at Beckley that a central note book with promise of the day will be fulfilled when the person returns the to end transaction upon usage finish, there will be no problems.

Yolanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANINE MARIE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICK L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleo J.  |  Premières impressions 
Évaluation :
3

This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY V.  |  Premières impressions 
Évaluation :
5

Zac is very kind professional and he was very helpful with everything. I'd highly recommend all of my family and friends to do business with Zac

Jennie M.  |  Premières impressions 
Évaluation :
1

This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.

Mary M.  |  Premières impressions 
Évaluation :
5

Zac is awesome. Great experience at the facility.

Kim Q.  |  Premières impressions 
Évaluation :
5

I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.

Richard Z.  |  Premières impressions 
Évaluation :
5

Awesome stuff jack. Heck yea

Joseph N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN D.  |  Premières impressions 
Évaluation :
3

I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.

Arica P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie Jo B.  |  Premières impressions 
Évaluation :
5

Zac the GM is a great!! Helped me multiple times and super friendly.

Paul S.  |  Premières impressions 
Évaluation :
5

Wonderful staff and very helpful!

Robbin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi M.  |  Premières impressions 
Évaluation :
5

Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!

Kennetha S.  |  Premières impressions 
Évaluation :
5

Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.

SCOTT ALLEN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen H.  |  Premières impressions 
Évaluation :
5

Thank you!!

Carla W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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