Quick service in getting the vehicle.
Eduardo E.Customer Reviews for U-Haul Moving & Storage of Baytown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
There were numerous issues with the rental. Please call if really interested in the problems 8324143571
James M.My issue was not with the location or equipment it was with the service and attention to correct my concern by store representative. He told me there was nothing he could do that I needed to take up my issue with Uhaul.com, which I did call and email and till today have not heard from an actual person.
JOSE M.Our biggest complaint is that the customer service rep on site never wants or claims to not know how to have our account show as TAX-EMEPT. We are a college and always show our tax-exempt paperwork and we always get charged taxes. We may have to go to another vendor as this is creating a problem with our purchasing department. We use the location nearest to campus, and that is will now need to be changed for the next project.
Renauldo M.Jamal and misty Are excellent employee,s Alway ready to help If uhaul would give this people a golf cart They could even be better than what they are.
Leo S.Great location and very efficient.
Julia S.I was locked outside of the unit. The process was not explained to me correctly. I did not realize that is what the YouTube link was for. The assistant manager, Renee talked to me the next day and gave me an extension on my rental. Please remove Jamal's number from the side of the building since he is unavailable after hours. You're lying to customers.
TESHARA S. | Online Move InNo issues would like store opening earlier on Saturday during the summer months, the store needs more sales personnel
GERALD B.The truck had a lock that was not able to be unlocked with the provided key. One of the workers had to use a tool with the key to pop it open. Both dollies had to be rolled to the truck.
Kayla B.Everything was good i just had to sweep trailer out Assistant was quick and prompt
Pamela S.Van drove well and had plenty of room
Bryan G.Being a tad bit off on the gas should not charge me an extra $10 and they get upset because “they have to do it.†If you don't want to do it then simply don't work there. I saw the rate for miles traveled was 0,75 cents and they charged 0,79 cents a mile. I was very unpleased with my experience. I don't think I will ever go back to this location, maybe any uhaul locations again.
Adrian V.Excellent customer service
William M.Excellent customer service
PETER T.Great service
Jimmy R.This location is great Mr. Jamal and Ms.Misty are the best they really go above and beyond their ability to make their customers happy and very understanding. And the other employees that work there are very helpful as well. That a great team you just need to keep them there and they will make sure that the job is done right. Thank you N.Main Uhaul for taking great care pf me and my needs job well done.
Sawana V.Everything was great 👍🙏
Neil S.Nice people had to change my original order to fit my project and everyone was very helpful.
Joseph C.Get different employees
Greg P.Quick, easy. We were in and out within minutes. The staff was fast and friendly.
Maston C.The final interaction with the cashier was not favorable. Some things were said that were rude and inappropriate because of a misunderstanding.
Victoria L.When I picked up the truck, I had to walk almost a block to get it because it was parked very far away. The piece of paper said that gas was at 1/4 full. But the tick mark was slightly underneath. I knew this would be an issue. I only drove the truck 11 miles and before returning it, I put a couple dollars of gas back in it, more than enough to cover 11 mi worth of gas. When I returned the truck, I left it where I picked it up and walked back to the office and they told me that I was supposed to return it to the front of the office but they are going to send someone to grab it. I was waiting for well over 10 minutes for someone to get into the truck and bring it to the office. That there tells you how far the truck was. I was waiting for so long that the cashier told me I can go ahead and leave and she would just email me my receipt. When I finally got my receipt, I was charged a $30 fuel service fee and $8,62 fuel charge for 2 gal gas. I was very shocked. Even if I didn't put any gas in the truck, I don't understand why I need to be charged 2 gallons of gas for going 11 mi. I still have a picture of my receipt showing that I did pay for gas only 1 block from drop-off. I'm very surprised this location up-charged me so much. I have a very negative experience with this location.
Juan C.Very nice young man who helped me upon return. It was simple. We did have to pay an additional 14$ for extra miles, which was due to having to go buy our own dollys!
Devin T.Customer service sucked. You have employees walking around with headphones in their ears and not responding the customers.
Ishia H.Manager Jamal Thompson was very courteous and professional
Kimberly S.We were assisted by the owner, he was friendly, fast and very helpful. Even gave us a free extra 20 miles. Will definitely recommend and come back again if ever needed.
jose L.I have used U-Haul in Baytown many times over the years and Jamal is extremely competent and knowledgeable. Jamal is a real asset to the U-Haul organization.
Robert N.You need to check lock for u haul. Brought a lock and open it but did not fix u haul. Unable to return it because I open it. This was not right, all lock should fit easily on all truck.
michael S.We were charged extra for the mileage, however we were only given 32 miles. If we drove straight from the pick up location to the drop off location, we would have gone over this mileage. This is absolutely ridiculous to be charged more when it is expected at the beginning to not be dropped off at the same location. Definitely will keep me from using this service again
Claire D.Excellent service. Friendly staff. Answered any questions I had. My tow dolly had an issue and they fixed it.
Gerado F.Service was great. Fairly short check in
JIMMY R.Customer service reps was great
richard B.The Baytown location over charged me and gave me a quote for a DE order, I was going to ATlanta. The representative never made the changes in Baytown. The truck brakes did not work properly. Thanks When I dropped off the truck, I was charged an additional 130, the truck was unlimited. The clerk stated it was for mileage.
Lisa C.Horrible
Sydney E.Very pleased with service
Julie F.Some one had smoked in the truck and it stunk
ronald B.A very good job.
Michael G.Quick inspection of the customers vehicle to see if their vehicle needs any kind of attachments or accessories to tow the equipment they wish to rent. Other than that. I give it 9/10. Its usually 10/10 because I come by renting equipment a lot for work lol
Jonathan M.customer service was absolutely great
butch T.Keep up the good job. Thank you
SOPHIA C.One of the CSR was unpleasant not in word but in attitude. She made me feel I was beneath her. She got up and left and another lady came and finished the transaction. We did not understand why she just up and left. We never said anything to her to make her treat us so shortly. We were just in disbelief that we were being treated indifferent by this first woman. We will not recommend the store in Baytown ever. Also, while I never said a word about it to the CSR or questioned it because she already had an indifferent attitude towards us, we just left the questions unspoken, however, while I understand prices are rising, our paychecks are NOT. Please will you all reconsider and lower your cost, only if it's a little. Merci.
Yvonne D.Being charged an extra $78 a week after final payment was made.
Ochuan B.I was charged extra and I'm not sure why. Please return my call at 832-443-4046.
Tameka D.N.D.
scott S.I rented a trailer and no cables for the lights worked. And yes we tried several ones.
Nikki V.Truck I rented had a major exhaust leak but it got us from point a to b.
Chris P.The lady that service us need some customers service help...not a friendly lady..she has a problem...Wow ...
LEEROY W.The customer service was superb, very friendly, and informative from the order taker to the gentleman that attached the trailer I rented, including the gentleman that received the equipment i returned, thank you Team !!
Mark S.Everything went very smoothly. The employees who helped me at the beginning and end of my rental were very personable, professional and very competent. The only problem I had was with my vehicle self-inspection. It is very difficult to view the photos in the sun. Also, it took a long time to upload new photos using my phone's network. It would be easier to use uhaul wifi if possible. Otherwise, it was a near perfect experience.
Carole G.Service was great as usual, but the van I rented kept getting a flat and I really couldn't use it. It was already late so just turned it back in the morning.
Erick G.I have used you all n the past several times and i dont like the fact that if you drop the truck off afterhours you guys charge 20$ convience fee thats not fair we already paying enough for the rental and to replace the gas thats not right
Anna J.Manager Jamal is the best, courteous, knowledgeable and great customer service.
James C.We rented the truck with trailer to haul our vehicle and the air conditioner did not work in the truck, the battery was bad also. Once the truck was turned off it took an hour for it to start again. We got stranded for an hour on our trip due to the battery. The passenger side strap on the trailer was so frayed we thought it might break at any moment. Never renting from this location again!
Mary L.Fast friendly and cost efficient
Stacey R. | Premières impressionsMs. Misty help me out perfectly. I felt that she had went up and beyond with the greatest customer service skills when I was in a stressful crunch time. She successfully put my worries at ease and actually made my moving day as painful as possible. This woman in my opinion deserve to receive a raise.
Micah D. | Premières impressionsThe staff is awesome
Barbara H. | Expérience généraleI love the staff at the North Main location. The manager Jamal is very helpful and have the best staff. We I need a uhaul or a storage this is the only uhaul I will go to. If I could give them more stars I would
SAWANA V. | Premières impressionsThis U-Haul location was very good The U-Haul staff was pretty okay and friendly The U-Haul safe and secure Storage was secured indoor and outdoor. I recommend this facility
Reggie D. | Expérience généraleAlways experienced courteous staff . Clean environment. It was a pleasure dealing with you guys.
Stephen A. | Expérience généraleOh my …. Uhaul send the higher ups to clean up this location !!! Duplicate charges made to my account Storage rental promotion not applied and move-in took way longer than it should have only to get a smaller unit than what I reserved and then to be offered nothing else because apparently they were all full despite 10x15 showing available and bookable online Employees not educated about pricing or the facility or uhaul policies and procedures Customer service was just terrible Waiting for refund on reservation that I never was able to get Was told I'd receive some $50 reservation guarantee for that but did not
Ashley W. | Premières impressionsMr. Thompson was the desk person. He was so professional and so kind. He was very informative and worked with us to get the best deal. A very blessed employee you have there.
Jennifer D. | Premières impressionsThe rats at through my clothes and boxes
Yvonne N. | Expérience généraleVery nice staff .They helped me get the proper size truck and storage
ROSHUNDA S. | Premières impressionsEveryone was friendly and professional. I would definitely recommend this U-haul.
Frank W. | Expérience généraleJust need more openings all good
Juan R. | Premières impressionsNo comments
Cesar S. | Premières impressionsAucun
lequincey h. | Premières impressionsToo hight
Clifton R. | Expérience généraleYou can never contact the facility by phone
Jacqueline S. | Expérience généraleI have done business with this location for more than one service for the past 15 years. I have always been a satisfied customer. The gentlemen that closed out the storage room for me was excellent. Great customer service and that is hard to find these days. Merci.
Donna S. | Expérience généraleI love there’s attitude
Irvin B. | Expérience généraleVery good and friendly staff new unit very clean like security card easy access to my storage room big and wide alleywaysAnd very convenient
Ana L. | Premières impressionsJamal and the other lady that was there with her are always super friendly every time I have gone in
Rodnetta S. | Expérience généraleEverything was Good except I had 3 items that was in storage have mold on them. Not sure if the infamous freeze of 2021 have anything to do with it but, I had to throw away my son's mattress and box spring. I will also have to get my cedar chest refinished, I had an ottoman and a futon along with other fabric items, not sure what happened. Thats why you pay extra for insurance, claim filed. Other than that issue, I would recommend this store/storage for you moving/storage needs.
Tiffany C. | Expérience généraleVery convenient and friendly staff.
Stephen A. | Premières impressionsA lot of my furniture got ruined. So I had to to get rid of it. I should not have had to pay someone to come and remove the damaged furniture, though I did.
LaGloria M. | Expérience généraleMe hubiera gustado k me reemplazaran mi dinero de 2 semanas pero me dijo El representante k no remplazan dinero y eso noes justo si yo entrego las llaves antes me deberían de dar mi dinero k me corresponde por las 2 semanas k faltaban para entregar el Locker
jose r. | Expérience généraleThe rent was always a different amount and the alarm fell off my unit and was not replaced as I was told - twice I had made my payment online and my unit was still locked . There was no reason for this. I am really upset that I told the manager about the alarm and it never got fixed as well as still being singled out about locking my unit
Talya P. | Expérience généraleAmazing staff!! Everyone was very kind and helpful. Made moving in and out a breeze
Terrell P. | Expérience généraleMmmm centro de almacenamiento preferido, excelente servicio.
Zamari P. | Expérience généraleVery helpful, professional, and patient!
Kamesha B. | Premières impressionsThe Male associate was doing all he could to help his customer. He called a few times asking for help. No one responded while his lobby became very full of grumpy customers. I was 2nd in line and waited for an hour to be helped by a lady associate that was grumpy to be helping me. She acted like it was a drudgery to do her job and be tactful. Please get more associats like the guy who was there. He really cared about his job.
DUSTIN M. | Expérience généraleRoach infestation had to throw away clothes and boxes of items.
Kenneth M. | Expérience généraleThe lady working there was super friendly, knowledgeable, and very helpful. She made the experience more than tolerable. Hire more people like her!
DUSTIN M. | Premières impressionsRequested billing name on unit changed on several occasions - did not happen Arrived to close unit and told I do not have access because my name is not on the unit even though it’s my credit card paying the monthly rent - ridiculous I had to wait 2hrs and deal with rude and offensive staff!
Andrew D. | Expérience généraleMy unit had some type of foam insulation on the ceiling, i guess it was normal to fall and it was all over my belongings.
josselyn c. | Expérience généraleTerrible customer service
Michelle D. | Expérience généralecrap service
ASHTON D. | Expérience généraleTo be brief Uhaul storage was the worst experience i can remember. I was broken into twice in the course of a year.Many thousands of dollars in machines and tools are gone . The first time they cut the lock , they took 2 portable shelves on wheels that had tools, along with (4) evaporation machines valued at $900 each. They also took an electric jack hammer and a carpet stretcher and many other tools.. The second time they broke in they went through all the boxes and took anything of value and put on a Uhaul padlock on the door when they were done that my keys would not open to cover their tracks. The only thing worse than me being broken into was that the staff told me I wasn't the only one... I cant help but wonder how I got targeted when I never saw anyone in my comings and goings.. My unit was never open for anyone to see..I cant begin to tell you how it hurts for a lifetime of tools gone..I would appreciate a reply...... David Barrett 832 443 6077
David B. | Expérience généraleLove that the first month is free because just spent alot of money on moving truck
Ashley R. | Premières impressionsVery smooth experience. Couldn’t have been better.
Julia M. | Premières impressionsRestrooms out of service everyday. Several fraudently charges were applied to the account for the storage unit.
Camille W. | Expérience généraleWe had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.
Nisa H. | Expérience généraleThanks to everyone in the office always friendly, I never had a problem.
Dora G. | Expérience généraleWe were very pleased with the service we received at this location. The staff are very friendly and helpful!
Daniel D. | Expérience généraleThis pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.
SYLVIA B. | Premières impressionsGood customer service. thumbs up
Mark G. | Premières impressionsGreat service
LINDA H. | Expérience généraleGreat service
LINDA H. | Premières impressionsPlease note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I'm still going through my things since I just moved .
SHAKIA S. | Expérience généraleThe facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90 % of my working tools between $12 and $15 thousand dollars
Raymond O. | Expérience généraleVery helpful..... Rustin went beyond my expectations. He is a winner.
Stephanie G. | Premières impressionsAwesome
Adrienne H. | Premières impressionsGreat people and great services
Chad S. | Premières impressionsFRIENDLY EMPLOYEES. Always use their location when ever I need a truck.
diana p. | Premières impressionsThe only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.
Jean M. | Expérience généraleThe store Manager Jahmal is awesome. Kudos!!!
MARIETTA H. | Expérience généraleUnit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.
Ricki O. | Expérience généraleFriendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.
Hilda G. | Expérience généraleHighly recommended great people working at this location
Anna F. | Expérience généraleThey were always there and I appreciate their service along the time I needed it!!
brenda t. | Expérience généraleNon
Britney W. | Expérience généraleGood place, helpful staff.
THOMAS A. | Expérience généraleJamal and his staff were good people hands down
Elder B. | Expérience généraleOur UHaul storage Was broken into and a lot of my family's stuff was stolen or broken. Still haven't heard anything from UHaul and the manager keeps telling us to wait.
kyle b. | Expérience généraleThe staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.
erin c. | Expérience généraleI called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.
faith t. | Expérience généraleGood experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.
Michael H. H. | Expérience généraleThey were great!
Elizabeth L. | Expérience généraleAt the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasnt
Kenneth D. | Expérience généraleExcellent service à la clientèle
toni w. | Expérience générale