Beckley customer service was excellent and I had no trouble returning the trailer when I arrived in Maryland. I love Uhaul and their services!
Margaret G.Customer Reviews for U-Haul Moving & Storage of Beckley
Testimonials From Recent Customers
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Good work from the reps and experience overall
James W.The personnel was efficient and knowledgeable. He is an asset to the customers and the company!
JOHN B.Guys were friendly and efficient.
David K.It's obvious you have developed a system to help the consumer. I for one appreciate the ease at which picking up and returning a trailer is. I also appreciate the good condition your products are in.
Charles S.The employee this located so friendly, knowledgeable, and professional. We had to keep the truck an extra day and with a phone call it was all good. Thank you for such great service.
Kandi P.The truck was very easy to drive, I'm 50 yrs old, and I have always had smaller cars/SUVs, so I was a little nervous. But I loved driving this! If they weren't such gas guzzlers I would love my next vehicle to be a big pickup truck!
Ann J.Great Customer Service!
Margaret G.Had to go back a 2nd time to get the dolly they didn't put in the truck
Mary T.Knowledgeable and efficient
Robert C.Great customer service and so easy to schedule and pick up the equipment.
George T.This clean and neat Uhaul store has been ready to receive the equipment I've brought to them every time. Smooth and quick transfers with great customer care. Thanks Zach!
Jeffrey B.Uhaul store employee met me as I pulled up to the rental return area. He (Zach) asked about my rental and apologized for lack of help in Virginia. Had the return completed in 15 minutes. Thanks Zach.
Jeffrey A.The man at the desk was able to help me though I was late and my reservation was canceled. He was patient and professional. Unfortunately I have forgotten his name but I remember his bulky glasses and the handsome face behind them. If you see this and remember me, my Snapchat is laa.renn, let's be friends.
Lauren S.Excellent service à la clientèle
Margaret G.Awesome and quick
Ken W.The staff is extremely helpful and friendly. They go above and beyond to make sure that the customer is well taken care of. I highly recommend using this location for your U-Haul needs.
Courtney P. | Expérience généraleInternet check in and out could be improved
Jeffrey H.Drop off went without any problems. In and out in 5 minutes! Staff very friendly.
George W.Keep up the good work.
Robert C.The two employees at check in when returning the dolly were helpful. I forgot the names of the employees but a younger gentleman was very customer friendly, but the older gentleman not so much. When I entered the store he never acknowledged me and was not the most personable employee.
Gary S.Everyone was great to work with.
BRENDA LOUISE T.Absolutely the best UHAUL location I have been to. Would recommend this location in a heat beat. D. Torres
David T.The young gentlemen that helped Me was very very nice and check out was very easy. Thanks for the great customer service I'm sorry I can't remember his name.
Michael C.Help with friend if they need me help again some day who know then
Derryl H.Helpful and friendly
JOSEPH B.they really good help and nice to deaf and hard of hearing !!
Derryl H.Counter service was efficient and thorough. The website is difficult to use. The guys from Smart Solutions moving showed up on time, very nice and friendly, and even picked up and returned the truck for me. Je referais appel à lui.
Janet Carol L. | Premières impressionsThe entire experience was excellent! Perfect in every way.
Patricia D. | Premières impressionsGreat customer service and assistance - even in the pouring rain!
Elizabeth G.Met my needs
Brian P. | Expérience généraleZack was very helpful. Not sure what . It was efficient, fast and easy.
MILTON JOSEPH JR A.Tires were balled an not sure why you rent trucks out without 4Ã-4 I literally brought the truck home pulled in my driveway an it got stuck ...I park my car there daily with no issue. They would not refund my money even tho I didn't get to use the truck or the dolly I rented. They were very rude an smart asses. An charged me more milage than what I used. Will never use this company again an would not recommend to anyone.
NICHOLE D.AFTER HOURS CHECK IN PROCESS IS JUNK. I AM AN ENGINEER AND COULD NOT FIGURE OUT HOW TO CONTINUE AFTER TAKING PICS.
NICHOLAS ADAM W.The individual that assisted in the rental van is a great representative for the company.
WILLIAM ANTHONY B.Upon receiving the final bill I was charged an additional $30 which is not detailed in the receipt as to what the charge is for. I sent an email to the address listed on the body of the email to forward all questions to about the extra charge. After not receiving a response I attempted to follow back up to the email however, now it appears I have been blocked and can no longer send an email to that address. Either someone responds and helps me or I will dispute the entire charge on my credit card. The truck was returned without any damage, with more gas than I picked it up with so there should be absolutely no need for additional charges.
Herbert M.I made the reservation online and was never told that they wouldn't take a check. I pulled out my check book to write a check and they said Only cash or debit card and I did not have a debit card for that account And not enough cash on me. Luckily my friend had the cash and then I was told I had to pay a $100 deposit because I was paying cash..
CAMERONWAYNE R.Dawson was very friendly and helpful.
Devin S.Great unit. Thanks
Larry M. | Expérience généraleBeen doing business with you for over twenty years and never had a bad experience few delays for day but no problems to keep me from doing it again thanks for that can't say that about many businesses but you're one of them
ORVILLE EDWARD J P.The appliance dolly didn't work and was a waste of money.
KEVON TYLER C.Everyone I encountered was very helpful and very nice! Thanks for the great service, keep it up! Thank you!!
Laura N. | Premières impressionsVery lovely place and the staff is very helpful 😀
CHISTOPHER L. | Expérience généraleNo need for improvement.
MARSHA LYNN L.Zach and the rest of the staff at the Beckley location are very friendly and helpful, offering helpful information and taking care of my questions.
TANA LYNN T.Nothing. When the uhaul was returned an employee came and check the truck out right away. Was very polite. Continue with Excellent customer service and you will go a long way uhaul.
CANDY M.Very nice and jovial
MERENA M.It was a quality space and the staff was very nice
charles w. | Expérience généraleVery good customer service and very helpful.
RANDY E.Please contact me when you have accurate information on how you will take care of the results of the fire at your Beckley facility
STEWART S. | Premières impressionsAll of my belongings were burned in a fire. I paid in advance. They said they would reimburse but I didn't get the money all I got was a bill. I am shocked to receive this survey
PATRICIA G. | Expérience généraleSending me a survey to rate my experience after all my belongings were burned and lost in your Beckley WV Facility is ignorant.
Jeff C. | Expérience généraleit burnt to the ground. It was all good til then.
THOMAS F. | Expérience généraleI'm sure it was an error that this survey was sent to me because all our belongings burned in a fire at our storage building. A little insensitive - maybe check your algorithms before sending an email AND a text for me to write a review.
Nichole L. | Expérience généraleNot sure why you would request this questionnaire..I've lost all my beings thanks to your facilities burn to the ground. And the lack of information from your insurance company...and why we have to be responsible for the fire under Our homeowners insurance...
mary ann k. | Expérience généraleThe storage unit and building (climate controlled units) were VERY clean. Stored my items for one year until I moved out of state. I used auto-draft for my monthly payments and didn't have any issues with billing/payments. I only spoke to the office staff twice, to secure the unit and to "leave" the unit. Both times, the staff were friendly and knowledgeable. I would highly recommend the climate controlled units at the Ragland Road facility.
Donna S. | Expérience généraleA good place to keep your belongings safe. Merci.
Sharon R. | Expérience généraleI have used this facility numerous times. Very pleased with all those good folks. My son Just shipped out too Germany . Army Airborne. Thanks for.helping us store our stuff.
Michael C. | Premières impressionsSuper accommodating and kind and knowledgeable! I greatly appreciated that they dealt with us with such grace- because we came in like a hurricane- running a bit behind and discombobulated.
Heather P. | Premières impressionsWould prefer indoor storage for my motor home if the service is continued.
Tim M. | Premières impressionsStaff was awesome and extremely helpful. I was grateful for their help. It had been a very long day. Things went quickly and smoothly. Thank you so much to the Ragland Rd crew on Sunday September 26, 2021..
PATRICIA G. | Premières impressionsU-Haul of Beckley makes everything moving as simple as possible.
Tonya T. | Expérience généraleLongtime customer.
Brian P. | Premières impressionsGM was well versed and knowledgeable about the U-haul business. He took time to get me on my way as he had a lot of equipment to check in on a Monday morning. Thanks for the customer focus.
RODNEY E. | Premières impressionsThe hours the facility out open are ridiculous. They close at 7pm! Now who gets off work at 7pm most people work. Those hours of operation are not beneficial to anyone except maybe the employees that work there. Also the employees there especially the hateful old man at the front are not friendly or very useful. Didn't even let me know that I didn't have to buy a lock until I came back to they then told me that they forgot to give a lock...Employees seemed pretty lazy!! Thats All!! Thank u
AMANDA H. | Expérience généraleNine
Jonnathan Edward B. | Premières impressionsMet my needs well and will most likely Use again.
Brian P. | Expérience généraleIt would be helpful for the access hours to be a little longer. Like myself most people don't get off work until five and the access has already stopped. Je
Leland S. | Premières impressionsIwe would use them again
PAMELA JUNE W. | Premières impressionsVery satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.
ART G. | Expérience généraleI was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!
PAUL B. | Expérience généraleGreat staff. Great overall experience. No issues whatsoever.
Brian G. | Expérience généraleLogan is a excellent worker always is very helpful
Anslem H. | Premières impressionsVery helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible
David W. | Premières impressionsI booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.
Jennifer B. | Expérience généraleThe young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.
Donna S. | Premières impressionsVery clean facility, if I ever needed a storage space would definitely use them again.
Phyllis M. | Expérience généraleI reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.
Jennifer B. | Premières impressionsEverything was fine.
christian b. | Expérience généraleAlways easy to deal with and willing to work with you I would use them again if I needed too before anyone else .
Stephen W. | Expérience généraleGreat bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .
James K. | Premières impressionsVery nice & professional.
Carrie R. | Premières impressionsExtremely over priced, not a good value compared to other storage units.
Dewayne B. | Expérience généraleWent above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!
chrystal h. | Premières impressionsEverything was great!
Lori J. | Expérience généraleS.O.
greg l. | Expérience généraleYour facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)
COLLEEN B. | Expérience généraleWe have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger
Terry M. | Premières impressionsMost everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.
Nancy H. | Expérience généraleStaff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn't always manned, but other than that small wait it was great.
CARRIE G. | Expérience généraleMy mattress didn't have a cover and it stayed impecable. Amazing!
Alondra G. | Expérience généraleGreat service
brandon s. | Premières impressionsTrès bien
Shemeika H. | Expérience généraleTravel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can't help you. Call a locksmith! He was rude and obnoxious!
Don Q. | Expérience générale:)
Selena H. | Expérience généraleThankful for this staff!
Selena H. | Expérience généraleI couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.
sandra g. | Expérience généraleVery nice facility and staff.
GARY G. | Expérience générale