Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Honestly, the service wasn't terrible. However, I wouldn't say she was helpful. She had me back the truck in saying she couldn't do that. She was, however, at least polite. The place was not labeled for easy spotting from the road. In fact, the maps GPS takes you to an area separate from here. Had to call for clarification.
Jennifer H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRIS C.
Évaluation :
5
Excellent service from start to finish
LaQuanda A.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
steve M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laketchia C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert T.
Évaluation :
1
I've discussed the issues with management already but the guy helping us was going to let us leave with a 2 year old expired tag. It took getting the manager involved to figure out a solution. The manager(Cody) was great help in the end but I can't say the same for the guys working under him. Thanks
Cody D.
Évaluation :
5
Professionnel
John H.
Évaluation :
5
Staff was prepared and took care of me quickly and efficiently. Great people work for you
Roy M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharterica B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gf M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
iesha F.
Évaluation :
5
Staff was extremely helpful
john L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Alexandra S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
marie H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
George S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHN B.
Évaluation :
5
This is the 2nd time that we have dropped off equipment at this location and just like before, the employees are friendly and professional and treated us like old friends.
Fred W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan C.
Évaluation :
4
The truck I rented was not clean and had not been washed.
Raymond B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TANAIA L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geoff P.
Évaluation :
5
Quick, simple, and easy drop-off which was great. Highly appreciated the helpful and quick drop-off.
STEVE L.
Évaluation :
4
Replace the driver seat to an adjustable one. I had to sit halfway up on the seat to be able to reach the ⛽ pedal . If I had to driver home which about 600 miles I prwluldnt hVe me it. It would have put a strain on my back.
Charlotte L.
Évaluation :
5
GREAT SERVICE FROM TAYLOR
Kayla A.
Évaluation :
1
I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra S.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PERCIVAL E.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Adam L.
Évaluation :
1
If they need road side assistance, get them actual help. Not just continue to tell someone they'll be there in 15-20 minutes then take HOURS!!
Brittany N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lydia T.
Évaluation :
5
The location had ample number of employees who were quick to assist and pleasant to the customers.
Donald R.
Évaluation :
1
Crack heads walking around everywhere and a bum passed out on our truck before we could get it checked in. My son locked his wallet in the truck and we couldn't get anyone to answer the phone for a week. Even the 1-800 number for uhaul wouldn't help.
Leah M.
Évaluation :
5
Recommend 100 %
Fernando R.
Évaluation :
5
Kevin Pocase & Andrew Brantley really set the bar high when it comes to costumer service. They both were knowledgeable, friendly, and made sure I had everything I needed in a timely fashion. Please tell the guys thanks on my behalf!
Celeste D.
Évaluation :
5
Awesome!
Jordan G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAURICE B.
Évaluation :
4
The only issue we had was we had to Travel to 3 different places to finally pick up our Truck. Was not happy about that. Do not plan to use U Haul again
Larry L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Julie C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Davy G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeff D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andie B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Betty C.
Évaluation :
5
All Good
Kenneth C.
Évaluation :
5
Chris was excellent. He has superb customer service skills. The absolute best at what he does.
David J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devonte L.
Évaluation :
5
Awesome
MICHAEL V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susie O.
Évaluation :
5
Great service! Very Fast' Friendly!
chantel B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AISHA D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christie F.
Évaluation :
5
The drop off experience was great
Lori G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay S.
Évaluation :
5
Nothing, the process is great.
Timothy F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
tomekia B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey C.
Évaluation :
1
Terrible collection of immature staff. Never will I come back. I would fire entire staff
Steve D.
Évaluation :
3
Continue the old process..when you had a salesmen walk the u-haul with you.you really had to earn your money then.
Alventa H.
Évaluation :
5
Chris is very professional and made our experience excellent!
Fred W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alvin C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Davanta W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ELAINE R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JIA G.
Évaluation :
5
Low tire icon was on when I first got in the truck and the return confirmation questions are not user friendly. Too many photos requested and took me over 15 minutes to complete. I had put the key to the vehicle before completing the return information. I had to guess at mileage. Need to inform customers to complete check in before leaving vehicle plus I could not find odometer to read mileage.7
Gwen M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ALLISON F.
Évaluation :
5
Great experience overall!!! Thanks
Rob L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle H.
Évaluation :
5
What is rental rate then you pay rent charge. So you are paying 39,95 twice. Was very surprised the bill was 70$ plus . If that's how you do things I was very surprised. Cody was very good, nice and helpful too. Other than blindsided by the price everything was top notch.
DEBRA G.
Évaluation :
3
check in takes way too long.
Alan H.
Évaluation :
5
Mobile staff were very professional and helpful throughout the time I was dealing with U Boxes and storage concerns. Manager Cody was very helpful with account issues. I was very pleased working with staff member's.
Elizabeth J.
Évaluation :
2
Passenger door wasn't very secure. I reserved an appliance dolly but the store didn't have one for me
Joel K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristy K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald H.
Évaluation :
1
Le client n'a pas laissé de commentaire.
chelsea D.
Évaluation :
5
Not sure everything went well for me.
KARL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAKISHA D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
sammy C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NAPOLEON J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica L.
Évaluation :
5
Experience was great. Fast service, clean equipment, easy check out and in. No real improvements needed.
Susan T.
Évaluation :
5
The young man that checked me in was great. Above and beyond, I didn't have to lift a finger.
Bruce A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Victoria S.
Évaluation :
4
Online drop-off was a nightmare. The link I received by text couldn't find my location, so I was stuck. The app kept asking me to take more dash photos, so I was stuck. The text help said they couldn't help at all, and after 20 minutes I finally got a human who took care of me seconds before the drop-off deadline
PAMELA N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daphney J.
Évaluation :
5
It was a very easy process
Paul W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Harry S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamesetta T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
felicia w.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melondy B.
|
Expérience générale
Évaluation :
5
The entire staff is always helpful.. This store is older BUT very well maintained. I also really like it's location. Thanks Cody and Tyree I'll be back! Terri
TERRI D.
|
Expérience générale
Évaluation :
1
My move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky H.
|
Expérience générale
Évaluation :
5
Great Service
WANDA W.
|
Premières impressions
Évaluation :
5
quick to help unsolicited! Made the experience quite pleasant.
ROBERT H.
|
Premières impressions
Évaluation :
5
I just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MCARTHUR S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clifton C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron P.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
douglas p.
|
Expérience générale
Évaluation :
5
The staff there is very nice and helpful they will work with you when you need them
DECEMBER H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rita T.
|
Expérience générale
Évaluation :
5
Thank you so much
winifered a.
|
Expérience générale
Évaluation :
5
Thk you
Eugenia B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William W.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Natalia B.
|
Expérience générale
Évaluation :
5
Great job
Donyella M.
|
Premières impressions
Évaluation :
1
One payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.
Chiquita P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tylisha K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis T.
|
Premières impressions
Évaluation :
5
Great Location
SYLVESTER P.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Beatrice R.
|
Premières impressions
Évaluation :
5
Thanks for the excellent service 😀
Ingrid C.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Elaine S.
|
Expérience générale
Évaluation :
1
Horrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit.
Shyoki M.
|
Expérience générale
Évaluation :
5
I love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India H.
|
Expérience générale
Évaluation :
1
Someone broke into the building and broke every window on every car.
Roderick P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travis T.
|
Premières impressions
Évaluation :
3
Well I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia J.
|
Expérience générale
Évaluation :
5
The staff at this location is always amazing. And go out of their way to help.
Tracy P.
|
Expérience générale
Évaluation :
5
They were very helpful n nice
brandy l.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald S.
|
Expérience générale
Évaluation :
5
Great staff and crew! I will most definitely recommend and use again as well!
PATRICK N.
|
Expérience générale
Évaluation :
5
Excellent customer service and friendly staff.
Sheena H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TERRI D.
|
Premières impressions
Évaluation :
5
Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer m.
|
Premières impressions
Évaluation :
3
I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla E.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
pam r.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jarian T.
|
Expérience générale
Évaluation :
5
Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles w.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
russell h.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary R.
|
Expérience générale
Évaluation :
5
Thank you so much for everything.
Mary L.
|
Expérience générale
Évaluation :
5
Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika D.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
carlos s.
|
Expérience générale
Évaluation :
5
The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman H.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Carol C.
|
Premières impressions
Évaluation :
4
I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith F.
|
Premières impressions
Évaluation :
5
Aucun
rochelle v.
|
Premières impressions
Évaluation :
4
The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
Rosemary G.
|
Expérience générale
Évaluation :
4
I experienced 3 price increases during my contract. This place was way to expensive!
Bridget l.
|
Expérience générale
Évaluation :
4
I really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA M.
|
Premières impressions
Évaluation :
5
Customer service up on renting and return was excellent. Good group of people.
Tammy M.
|
Premières impressions
Évaluation :
1
I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula G.
|
Premières impressions
Évaluation :
5
Extremely helpful staff and they provide a great service.
eric m.
|
Expérience générale
Évaluation :
5
My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher K.
|
Expérience générale
Évaluation :
5
The guy who check me out was amazing. He was very friendly and helpful . I can't remember his name but I know you'll can pull it up. I'm glad I went Uhaul for my traveling and storage needs!!!
fiora l.
|
Premières impressions
Évaluation :
5
Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary S.
|
Premières impressions
Évaluation :
5
The location was Very convenient and the staff was friendly..
Micheal W.
|
Expérience générale
Évaluation :
1
Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton G.
|
Expérience générale
Évaluation :
5
Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa M.
|
Expérience générale
Évaluation :
5
They helped out tremendously. Thank you Thank you
Terri W.
|
Premières impressions
Évaluation :
5
Great , great people. Can't say that about everyone with U Haul.
Laurance M.
|
Premières impressions
Évaluation :
4
I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay P.
|
Expérience générale
Évaluation :
5
Fantastic staff. Always professional. Always helpful. Always well trained.
John N.
|
Expérience générale
Évaluation :
5
S.O.
carlos s.
|
Premières impressions
Évaluation :
5
Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin J.
|
Expérience générale
Évaluation :
5
Made everything so very easy great service
Ralph R.
|
Premières impressions
Évaluation :
5
I receive great service and was very satisfied
Angela F.
|
Expérience générale
Évaluation :
5
All that was expected was fulfilled.
jim s.
|
Réservation
Évaluation :
5
Doing a great job.
Mary N.
|
Expérience générale
Évaluation :
5
Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn H.
|
Expérience générale
Évaluation :
5
Best move I have ever experienced. Great customer satisfaction. Would recommend.
ralph m.
|
Expérience générale
Évaluation :
5
I would use you home in the future
Bennie S.
|
Expérience générale
Évaluation :
3
Lack of communication
Jason G.
|
Expérience générale
Évaluation :
5
We had a great experience. Friendly and helpful staff made this transition easy.
Jessica s.
|
Expérience générale
Évaluation :
5
Everything was done in a timely manner
Anna B.
|
Réservation
Évaluation :
5
The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE T.
|
Expérience générale
Évaluation :
5
EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
Edward H.
|
Expérience générale
Évaluation :
5
I didn't have to visit the site.
LyDia B.
|
Expérience générale
Évaluation :
4
THE STAFF WAS VERY KNOWLEGEABLE.
Erica D.
|
Expérience générale
Évaluation :
5
made my storage & moving very easy
Janice S.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
