Évaluations des clients U-Haul Moving & Storage of Bellerose

Cory was phenomenal

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Served the purpose.

I waited in the store for 2 hours watching 1 employee try to handle 1 problem after then next and training the other employee who was of little help at all. Despite this she went above and beyond for everyone but not a single person got what they had come in for including me as I had reserved a truck 2 1/2 weeks in advance to show up and be told I could only have a van after waiting the 2 hours. It was a horrible experience without your 1 employee taking in a tremendous burden and handling it with tact and grace this whole place would have been a let me speak to your manager mess of anger, instead everyone was very gracious as we all saw the unfair drama of the computer system overbooking the trucks. Then on top of it I was not given the $50 promised for not having the correct truck and was charged for an extra day even though I dropped the truck off before the required time.

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Location employees oke weed during work...also only one person front desk when 2 other employees going to the back and smoke weed

I reserved a 10' truck the week before my move and coordinated the equipment pick up with my movers. I checked in online the day before to confirm my reservation. However when I got to the Uhaul location I was told that they had NO trucks. I had to pay my movers overtime because it took 2 hours to get a pickup truck from uhaul. and then I had to pay extra for mileage on multiple trips (all my things could have fit into a 10' truck). The manager at this location wasn't able to offer me any discounts or credit due to their negligence. My experience was terrible, and this location took monetary advantage of the situation without any sympathy towards the customer. I would never rent with Uhaul again. I will be going with a moving company that has their own equipment.

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Staff was very rude and not helpful at all.. no curtesy was shown to customer, over all very poor customer service..

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Muy buena atención.

Employee at the front desk not helpful at 11426 location

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Professional and courteous. Have always had more than satisfactory service at this location over the years, and this time was no different.

My first time reserving and picking up a U-Haul truck. Everyone from customer service to picking up from in store and drop off made it so easy. Definitely recommend using U-Haul and Bellerose location.

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Charge me the correct amount. I was overcharged for something I did not rent

The door on the trailer is always diffi ulr if not inpossi le to open. And close. Rebecca was great help In connecting the trailer and Jasmine was a pleasure to deal with she knew all the answers and was very accommodating

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Was assigned a 15 foot truck as reserved. It was drizzling on the morning I picked up the truck. Turned on the windshield wipers and heard them scrape across the windshield. The passenger wiper had no rubber blade installed. Told checkin representative who said I could take the truck behind the one I had been assigned. I looked at the wipers on that truck and the drivers rubber wiper blade was torn. I asked a "maintenance" rep. for a wiper blade and was told they did not stock any. I took the first truck and folded the passenger wiper arm away from the windshield the entire time I had the truck so it would damage the windshield.

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The women working at the location were very helpful and polite during reservation, pickup and return.

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You can tell the young lady that helped me when I came to pick up the trailer to adjust her attitude. Extremely rude, and nasty. Different people when I returned the trailer, and they were very pleasant, and professional.

Never had trouble with uhaul not even once. The uhaul on 251-37 Jericho turnpike was very unprofessional, attitude from the employee working on the 1/17/2021 was completely unnecessary there was no need to be disrespectful for no reason ;I'm not sure if she was having a bad day but I won't be using uhual any longer. Cubesmart was able to take care of my storage needs unfortunately, Nonetheless uhual is a great company and I hope the customer service is worked on. (Side Note): The uhual on 168-11 Douglas Avenue is amazing and I regret not returning to this location I've done business with this uhual 7 or 8 other times and went without a hitch)

None

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I was never checked out or given a receipt of return of the vehicle. There were many people in the office at the time of the return. My keys were taken and I was told I would get a receipt...but still have not received anything.

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Fast service and accomadating.

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Whoever called to follow up on when I would be returning the equipment was very rude and hung up on me when I couldn't provide a time. Customer service level was very poor.

My only complaint is that the inside of the windshield was absolutely filthy. I had to clean it myself with Windex and paper towels.

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All good great girls ( ms Franco )always helpful Thanks

The location needs more staff. I believe the name is jasmine . She is excellent. The location has great employees.

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It's ok

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The truck was tired (90K miles), but did it's job, and I didn't have high expectations. Clean: yes. It was disinfected, which I could smell and which I appreciated. The checkin process was smooth; the counter staff was efficient and friendly. Returning the truck was super easy. UHaul is less than half the price of its competitors.

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Overall bad experience: Truck was not available at original location and was sent to 2 other locations were truck was not available. Poor communication: my reservation location was changed and there was no communication (no text, no call, no email) Bad phone customer service: called U-Haul to confirm truck availability at new location and the reservation was moved 2 other times within the phone call. Finally, I was transfered without any knowledge and had to explain my issue again.

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Excellent experience, price is reasonable with excellent experience. Also with the associated/endorsed helpers who are very helpful and working hard. Thanks a lot. We definitely will come back in March for another move. Merry Christmas!

The customer service was poor. The lady didn't provide me full information that when i have to return and they they charge convience fee 20$ and add insurance for 32$ which I didn't ask for please review my bill and she was rude on the phone and when i go over there to return the truck.

Clear the ice a d snow off the trucks that you're charging the customers to use. Don't make the customers have to ckear the ice and snow themselves.

Compared to the Hicksville Location the employees @ Bellrose do not give a hoot about customer service. Seems like every employee is unhappy. Dealing with the circumstances this year common courtesy should be key

Have a way to call employees working if they are not at the front counter. I waited for 10 minutes before I had to go look for the employee working. I did have a schedule pick up time, so it was a bit annoying.

Staff are very professional and attentive. Would recommend my friends or family to go there.******

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The young woman who helped us at the front desk was outstanding! She was kind and patient. You should give her a raise immediately

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The only complaint I had was the inside windshield was very dirty hard to see at night driving but it was still great experience. Thank you

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Quick pick up of a rental truck with very helpful staff. It turned out some additional equipment I had arranged to rent (utility dolly, moving blankets) was not available. I'd recommend checking the day before your rental like I did to give yourself time to make other arrangements if necessary.

Kaitlyn was extremely helpful, patient and thorough with my reservation. The young lady that helped me on the day that I picked up the truck was also very nice and and helpful she explained everything throughly, unfortunately I can not remember her name. When I returned the truck I was told to just leave the key at the front desk and that I would get a receipt emailed to me. I took photos of the truck and the milage before I left the location and also when I returned the truck, although I was charged the correct amount I wish that the Inspection of the truck upon return was done while I was there. That was my only concern other than that everything was pretty good.

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Quick and courteous checkout

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Staff was not courteous. Made entire process seem like a favor to me. Told them explicitly i don't want damage waiver. Still charged it. Told them to take it off, manager said she would when i return it because system was broken. Got upset when i returned and asked for it to be taken off I know employees get commission for selling more damage waivers. They are playing games and being rude about it. Hesitant to go back

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Trash trash trash. It was a horrible experience working with uhaul. They were unprofessional and provided poor service.

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Teach the employees that work at the store to be professionals or don't hire them. They have bad attitudes, lack composure, and have zero customer service acumen.

keep on doing what you are doing. Thank you.

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Not much

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this was probably the worst experience I've ever had with a rental truck business. Not only was my location changed to an area farther away from my home but also I was given a 10' truck instead of the 15' truck that I reserved. Also the equipment I wanted with the truck was not available. I reserved 5 days in advance and nothing was correct. No one from your company helped or tried to give me some compensation. I will never use uhaul again.

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After receiving the bill via email, they was a charge for add'l Gas charge. ( I filled it up before drop off to level it was before) I took me 45 minutes to finally get someone to discuss.. They took care of the problem but 45 minutes??? That a problem.. Solution would be give the customer a full tank when rental begins . Did I mention 45 minutes??/ Thats too long to hold for anyone!!

Awful location. Terrible staff. Try to trick people into giving hours they need rental to encourage more late fees. App is a joke. I spent 40 min picking up the van as they called my emergency contacts!! Unbelievable. Worst rental I ever had. I would never use uhaul for my business ever again.

Counter person too busy to help. Did not know I had to have a smart phone to get truck. Truck was a little dirty in cab.

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I was over charged. Called to resolve the issue, but did not really have a clear resolution. Thank you U-Haul for your business over the years but I'll be taking my business somewhere else.

When I order the trailer on college point and I got all the confirmation, when the day I pickup on college point they said the reservation has been canceled and they send me to Jericho turnpike. When I call customer service to file complaint she said she don't see any cancell reservations and not very helping my issue .

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I signed in and uploaded my documents for a faster checkout. The process of checkout was still long. They rechecked everything I did, which defeats the purpose of doing it online.

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All I did was drop off key. The young woman behind the desk was friendly and great

Overall very good service. Girl at desk was very good, very knowledgeable. Used this location several times.

Make sure u inform the customer verify the start milage My uhaul agent try to charge me 50 miles for 11 mile trip and charge me for their mistake. It is not the customer obligation to ensure correct mileage is written down .The agent was also annoyed at me for their mistake no apology offered

Found the vehicle in good shape. Could had been instructed on vehicle operation. Also the vehicle needs a wheel alignment. Please check, was fun taking it on the New Jersey turnpike!

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I have video footage of the rude behavior that the representative displayed toward other customers and myself.

Jasmine at the Bellerose location was terrific, super friendly and helpful. She went above and beyond to provide us with great customer service.

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