Cory was phenomenal
Évaluations des clients U-Haul Moving & Storage of Bellerose
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Témoignages des clients récents de U-Haul Moving & Storage of Bellerose
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Firstly, I looked online and chose this location because of its “drive-up units”. Then once I’m checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.
Your ramp suck and the spaces isn’t for a client like me too muck walking to my unit. I can’t stay there ok ty
This rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.
The day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.
Access to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this
i wish the lockers didnt look so old and the peucing wasnt so high especially right now
I got no help from the service. My Service person did not gave a tour of storage only stated it’s on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, “ I need to go home.” “I closed out the register.” It’s 7:20 pm You closed” and I didn’t have a truck to move .”we know the truck was damage ;you will not be charged for the damages.” She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn’t pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who’s was to load and unload the truck. I had the worst experience with your company’s service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,”she will cancelled out the truck rental and insurance for 8/18/20. “I will return the money to your card and send you a text message.” I didn’t get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.
The actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT
Had me paying for 24 access and the door where always close
Great experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.
Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.
No complaints. Staff 👍
The manager was awesome.
Very professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.
I had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.
Very good
Moving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.
Was not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!
I particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.
Great experience with U-haul.
I needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.
Shane went above and beyond during our move - excellent customer service. We thank him.
Service in bell rose was excellent,, new equipment,, highly reccomend
Have to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.
My sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.
Outstanding customer sercice. The staff is very helpful.
the site is well attended, the emmployees very respectful and attentive to customer needs.
Great customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time
None
Everett the manager was very helpful, thank you once again
Great customer service,
I rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.
Staff was friendly and helpful
Staff were helpful
Convenient,clean ,organized employees extremely helpful and professional.
I was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger “Everett” said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info
Boxes were promised to be ready for picked up at 7a. Movers could not pick up boxes until 4p. Employee did not know how to fill out paperwork causing delay. Called many times and they never picked up.
Good service
Staff always provide quality service although they appeared understaffed.
General Manager Mauri and her staff were awesome and I did observe as they gave myself and others excellent customer service at the Bellrose Location in Queens New York. Please commend GM Mauri.
Customer service was VERY slow. I waited in line behind 1 customer for 30mins. because there was 1 person at the counter and 4 people were behind me. A staff member helped one person and disappeared.
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