Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Get plumbing fixed. Better customer service
People with knowledge
antony C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARDORLEY V.
Évaluation :
3
Le client n'a pas laissé de commentaire.
HAKAN O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lino R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DG K.
Évaluation :
5
I'm completely satisfied
KHAMENDRA B.
Évaluation :
4
Was over charged. Sent email for refund. The online/app experience is frustrating.
richard T.
Évaluation :
5
To be honest the windshield was filthy on the inside it needed to be washed on the outside but besides that it was a good service.
RIVENSTHONPAUL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John C.
Évaluation :
4
Had to wait 15 minutes for someone to take my info
John S.
Évaluation :
5
Convenient, reliable and quick!
WILLIAMJAMES S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
John V.
Évaluation :
1
Have equipment ready and available
wendy P.
Évaluation :
3
Right rear indicator as not working that made it unsafe to drive. Also 105 $for 3 hours doing only 33 miles price is ridiculous .
minott W.
Évaluation :
1
I was incorrectly charged for fuel when I returned the vehicle with more than what I used for the trip. I was charged for 8 gallons for a 24mile trip! and a 30 $surcharge on top of that because they said I returned it with less than 1/4 tank, which was not true!. Good thing I kept the gas receipt. I had to call Uhaul corporate for a refund.
CV A.
Évaluation :
3
Truck was very old and falling apart. The packing tape on the windshield didn't keep out the rain. The transmission had trouble finding second gear. The AC was broken.
WILLIAMIRA F.
Évaluation :
5
N/a
Tania W.
Évaluation :
3
Black female customer representative was rude. Seems like she didn't want to be work. The only reason forAverage rating is because of the rude representative. Another reason was , I had booked a dolly rental and they didn't have any.
SURAJ S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORYC C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TARVINDERS T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RACHELMARITZAH H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MANGAT S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MUHAMMADA K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EUNICEMARIE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DHARMINDER S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVIDE C.
Évaluation :
3
Overall good
Samuel P.
Évaluation :
5
The guy who helped me was aces,great job
DARRENMICHAEL S.
Évaluation :
5
The young lady that took care of me was knowledgeable and very nice
CARMEN N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kopram B.
Évaluation :
5
I didn't catch the name of the young lady there Saturday afternoon but she was AWESOME and super helpful. It was hectic but she handled everything with a smile and a great attitude
TAMISHA J.
Évaluation :
4
The staff is knowledgeable and personable. I was met a greeting and provided solid customer service. The equipment lot could be cleaner. All in all I was well served and my experience was a good one.
Glenn N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
NIRANJANSANKALCH P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SASKIA N.
Évaluation :
5
Jasmine, the general manager, was great! She checked us in and was still there when we returned w/ the van in the early evening. She went out of her way to make sure everything was taken care of for us. We would return to this location just because she works there!
STEVENP D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cristina B.
Évaluation :
5
Location was great. Convenient location. Staff was courteous and attentive. Bathroom was super clean. Only drawback is that we could not do a one way trip. Big bummer! They insisted we had to bring truck back the next day which was a pain and incurred more $ per the extra additional miles especially as we were over 1,5 hours away on the LIE but overall good experience
CHRISTOPHERJOHN B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JENSIN W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ming X.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DILBAG S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISAM G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Anthony G.
Évaluation :
5
merci
peter C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSEPHJAMES R.
Évaluation :
1
Charge is over
pierre A.
Évaluation :
3
The computer return system is the worst. If returning truck after hours and you're not able to hook up with your site for some reason, charging an additional 20 $by uhaul is wrong. This after returning the truck early by 1 hour, filling truck with gas, no tickets and no accidents -full compliance. There was no mention of your computer vehicle return at the initial checkout so having trouble I call the help line. But with a 55 wait, forget it.Robert Quinlan
ROBERTFRANCIS JR Q.
Évaluation :
5
The check in process via mobile was a little cumbersome. The authorization was pending for at least 10 minutes before I got the keys hence infringing on my pick up time. Staff is awesome at this location as I ran over my allotted time. Very kind young lady who works at this location.
Connie M.
Évaluation :
5
Merci
latoya j.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ryan P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN C.
Évaluation :
2
Attendant kept me waiting while he stocked shelf. Did not acknowledge me until I asked for assistance.
Loreather W.
Évaluation :
1
The truck had terrible steering. The passenger side mirror kept swinging to the outside everytime I hit a bump in the road. I had to pull over 3 times to fix it because I could not see anything on my passenger side. I complained to the front desk and they told me I would receive a discount but I never got it.
MICHELLE G.
Évaluation :
2
not a good location. off any highway
NOEL F.
Évaluation :
5
Excellent service à la clientèle.
TODDL G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JENSIN W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NINGDONG L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARL J.
Évaluation :
5
The staff was very helpful
JAHZYAHALVIN P.
Évaluation :
5
The entire staff has excellent customer service skills. Very professional!!!
lashawn T.
Évaluation :
5
Good service, i will rent again. Thanks.
Yobanis R.
Évaluation :
2
Le client n'a pas laissé de commentaire.
ALIMAL M.
Évaluation :
5
Keep up the excellent job. Very satisfied customer.
Geronimo C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney P.
Évaluation :
3
Staff was rude I don't know her name but her t-shirt have Owner
SANDEEP S.
Évaluation :
5
They were superb both at pick up and drop off. Additionally, I called road service with a question and they were fast to respond and solved my problem quickly. I recommend telling your customers that the steering wheel locks and you need to jiggle it to start the car. Also let people know where the gas tank is!
HILDEGARD T.
Évaluation :
4
Everything went well
John f M.
|
Premières impressions
Évaluation :
3
Everything went well But the employees there. This one girl had a nasty attitude when I went to go pick up the trailer and then when I had to return the trailer no one came up to me told me what to do or anything and then when I asked for a Receipt they told me don't worry about it they will email me and they never did and I had to call several times.
JASONARTHUR S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph N.
Évaluation :
5
Uhaul agent was excellent. She quickly processed the paperwork and I was on my way ahead of schedule.
FOKION A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlene J.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
GEORGEJOSEPH K.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ADRIANC C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shibu P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Akash P.
Évaluation :
4
Very happy with people at the service desk
UMAK K.
Évaluation :
1
Called 8 times for the manager to get back to me. She finally did three days ago to inspect the uhaul truck. I had a few issues with the truck and this truck should not have been on the road. I uploaded pictures for documentation. I called the service center for the regional manager to get back to me.
Douglas B.
Évaluation :
3
Not so friendly staff when returning the trick
Jian J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINETTES W.
Évaluation :
5
N.D.
Herma H.
Évaluation :
3
When I went to reserve the truck I asked the lady at the counter for a 1 bed truck. The day of the moving, we learned that the lady had reserved a van. When we asked about a 1 bed they told us they did not have more vehicles. She knew at the moment of the reservation that she was reserving a van, not a 1 bed truck and did not tell me. This cause us to do three trips back and forth between locations and a possible break of a mattress. This is type of customer service is unacceptable.
RAMIN A.
Évaluation :
1
When I went to pick up the truck on 9/3/21 at 10am from the Bellerose, NY location, the customer service rep had an attitude when I arrived and continued to have one while she was dealing with me. I plan to notify the general store manager, Jasmine Carter about the awful experience.
ROXANNEM C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
George T.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DARRELLL J.
Évaluation :
1
ðŸ˜
Seechanram S.
Évaluation :
5
The place is great. The staff are friendly and very helpful with the rental.
Yzoel Q.
Évaluation :
5
Very convenient, nice customer service on both ends.
MARCIN G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael C.
Évaluation :
5
Jasmine multi-task very well. The process was seamless I will definitely rent from this location in the future.
KARENA R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERLENED T.
Évaluation :
5
It is ridiculously hard to get in touch with someone from uhaul to change the reservations and to inquire about other options. I hate that about uhaul.
SHAJON A.
Évaluation :
1
The employee that checked me in was rude
JUSTINEM S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan F.
Évaluation :
5
As we live in a world now where interaction with others is at an all time high. We strive to have enjoyable and professional interactions with others. The bar was set and meet during my recent experience. Was the most rememberable think about my whole experience.
STEVE D.
Évaluation :
3
They only had 2 people working. One was cleaning/sanitizing the trucks while the other taking customers at the office. The line kept growing while the employee was getting overwhelmed with phone calls. They need more employees at this location.
SANA H.
Évaluation :
1
The lady at the counter was so rude looks like she was not happy what she was doing ,, and when I reached to the u haul reception nobody was there for 10 min atleast then this black lady came in I don't know the name and she was very rude from beginning and when I ask I want to rent uhaul she said she don't have any van .. but I saw there was plenty of them . Then she said you have to register to get one but also she didn't help me to do it ..but I register only and got the keys … at the time of return she was so rude and pissed .. I think she don't like the job and wanted to quit .. not recommending this to any one
Gurpreet S.
Évaluation :
5
In and out quick. Customer service is awesome. Thank you everyone in this UHaul location.Please stay safe and take of yourselves.
VICTORJENNER ESP J.
Évaluation :
5
Everything good very nice people working there personable and friendly and upbeat like myself yea
James O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GILBERT O.
Évaluation :
5
Cori was phenomenal, she polite, courteous and professional. In and out in no time. Thank you Cori for your professionalism
ALETHEA H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PRADEEP K.
Évaluation :
5
No issues at all
MARCO V.
Évaluation :
5
Great employees and very quick and efficient. Detail oriented as well.
nicole i.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerry O.
|
Expérience générale
Évaluation :
1
Expensive, no warning for payment and late fees charged automatically. Can only go during open hours because key cards do not work (our experience and other customers we met also trying to enter). There is a charge for throwing away any leftover storage
Amaris G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerry O.
|
Premières impressions
Évaluation :
5
I was told I would receive a unit that in the computer was showing the staff it was available but when getting over to the unit it was not the staff did their very best to find me something similar overall the staff made it a great an totally worth it experience.
Shawntea W.
|
Premières impressions
Évaluation :
1
The access code to the building never worked. Showed up on a Sunday evening before 10pm and could not gain access. Customer service did not help how to mention the 60 min wait time to even speak with someone. Was also unable to use mobile device to return truck after hours as it would not recognize any number or email linked to rental. Showed up at 7am Monday to find out hallway was too narrow to turn anything into unit. Unit halls ways with cockroaches and dust/dirt all over. Card access still not working.
Emma A.
|
Online Move In
Évaluation :
5
The Manager Jasmine Carter is excellent, she goes above and beyond for her customers
maurice n.
|
Expérience générale
Évaluation :
5
All our needs were saw. Very helpful staff
Munetta J.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sherian G.
|
Premières impressions
Évaluation :
5
Where do I even begin? I was and am so impressed by the team here! My experience with them had many more touch points than would normally be the case, and with every interaction, my opinion of them continued to rise. I moved from Mississippi to NYC, and as they offered storage (which I needed for only a little less than a month) I randomly picked them as the Uhaul truck drop off location. I am so lucky I did. After a miserable cross country drive, I pulled into their location to unload and drop off the truck, just as a torrential rain storm hit. Rebecca, who I believe is the assistant manager checked me in quickly, and even moved my storage locker to one indoors so I wouldn't have to be stuck in the rain unloading, making what would have been a torturous experience tolerable. Fast forward 3 weeks…. My NYC apartment fell through requiring me to push back my move in (and move out of storage) by a few days, which meant another month of storage rent as my move in day was one day past my storage rent due date. Jasmine, who is the general manager and the person I spoke to on the phone (I was in NH) offered to wave the monthly charge which was so above and beyond gracious. And she didn't even make me have to fight for it which is what I expected to have to do. A week later I show up at the site first thing in the morning to collect another truck and move out of storage and the opportunity was ripe for catastrophe. This time, Cori (not sure what Cori's position is) greeted me under what was certainly a super stressful situation. There were tons of trucks from the night before blocking pretty much everything (including my would be truck) but Cori efficiently and quickly played what looked like a game of Tetris with the blocking ones, got my truck out and made a space for me to back up to my storage. What a superstar! Catastrophe averted! I very rarely write reviews but this whole experience with this location and their staff was so exemplary that I had to as to not give them credit for their hard work would have been a travesty. Thank you for all you do and the clear dedication you have to your job and your customers. It is something rarely seen.
Forrest B.
|
Expérience générale
Évaluation :
1
I am a customer but I'm sure the customer does not appreciate his data being continuously sent to the wrong email. I have called and injured but I still continue to receive his data. Why because the staff is incompetent by not confirming emails and correct phone numbers.
SAMM G.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mike R.
|
Expérience générale
Évaluation :
2
After leaving the facility to get more items from our truck, we were unable to get in because the security system is broken. However, staff were very helpful throughout the moving process.
Amaris G.
|
Online Move In
Évaluation :
1
We were lied to about several things. They also wasted an hour of my time because of this. I ended up going to CubeSmart up the block and they helped me within 10 minutes.
edwin c.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JEFFREY B.
|
Expérience générale
Évaluation :
5
The woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I'd hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.
Laura B.
|
Premières impressions
Évaluation :
3
Its not right that you keep raising pricing
Rochelle W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCELLA C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
todd g.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAMARIS B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Berhane J.
|
Expérience générale
Évaluation :
3
it took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.
MARJOBERTHT S.
|
Premières impressions
Évaluation :
1
Your ramp suck and the spaces isn't for a client like me too muck walking to my unit. I can't stay there ok ty
GRS M.
|
Premières impressions
Évaluation :
4
i wish the lockers didnt look so old and the peucing wasnt so high especially right now
Rochelle W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
reginald w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUTH W.
|
Premières impressions
Évaluation :
5
Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.
Ursula C.
|
Premières impressions
Évaluation :
5
The manager was awesome.
Robert D.
|
Premières impressions
Évaluation :
5
Very good
Glenford N.
|
Premières impressions
Évaluation :
5
Outstanding customer sercice. The staff is very helpful.
keosha t.
|
Premières impressions
Évaluation :
5
Great customer service,
maurice n.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.