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Louis D.Customer Reviews for U-Haul Moving & Storage of Bellerose
Testimonials From Recent Customers
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couple years ago the storage had a flood and my stuff got messed up and nobody reached back out to me I tried reaching out to you all and nothing happened. No one seems to want to help me
PATRICIA F. | Expérience généraleVery helpful!
Zina R. | Premières impressionsUnits were not clean and nor lit. Its not rught that the price keeps going up. Some of my stuff was damaged and never replaced when thenunit flooded
Rochelle W. | Expérience généraleMy problem was the ramp to get to the storage units on the roof. It needs to be remodel because it's difficult driving up the ramp.
DEBBIANRICHARDS M. | Expérience généralethis place is horrible. the staff are rude and completely not helpful. they just spend their time ignoring customers and hanging out and talking to each other. communication is non-existent. after thinking my payments were automatically being taken, come to find out that my items were sold in an auction following ZERO communication. so, you sold a sick woman with cancer's childhood possessions from her dead family at an auction without contacting her. nice job you disgusting people. oh, but they did contact me before selling my stuff to inform me that all of my belonging were destroyed in a flood. make sense of that.
Corine A. | Expérience généraleMerci
latoya j. | Expérience généraleEverything went well
John f M. | Premières impressionsGreat employees and very quick and efficient. Detail oriented as well.
nicole i. | Premières impressionsExpensive, no warning for payment and late fees charged automatically. Can only go during open hours because key cards do not work (our experience and other customers we met also trying to enter). There is a charge for throwing away any leftover storage
Amaris G. | Expérience généraleI was told I would receive a unit that in the computer was showing the staff it was available but when getting over to the unit it was not the staff did their very best to find me something similar overall the staff made it a great an totally worth it experience.
Shawntea W. | Premières impressionsThe access code to the building never worked. Showed up on a Sunday evening before 10pm and could not gain access. Customer service did not help how to mention the 60 min wait time to even speak with someone. Was also unable to use mobile device to return truck after hours as it would not recognize any number or email linked to rental. Showed up at 7am Monday to find out hallway was too narrow to turn anything into unit. Unit halls ways with cockroaches and dust/dirt all over. Card access still not working.
Emma A. | Online Move InThe Manager Jasmine Carter is excellent, she goes above and beyond for her customers
maurice n. | Expérience généraleAll our needs were saw. Very helpful staff
Munetta J. | Expérience généraleWhere do I even begin? I was and am so impressed by the team here! My experience with them had many more touch points than would normally be the case, and with every interaction, my opinion of them continued to rise. I moved from Mississippi to NYC, and as they offered storage (which I needed for only a little less than a month) I randomly picked them as the Uhaul truck drop off location. I am so lucky I did. After a miserable cross country drive, I pulled into their location to unload and drop off the truck, just as a torrential rain storm hit. Rebecca, who I believe is the assistant manager checked me in quickly, and even moved my storage locker to one indoors so I wouldn't have to be stuck in the rain unloading, making what would have been a torturous experience tolerable. Fast forward 3 weeks…. My NYC apartment fell through requiring me to push back my move in (and move out of storage) by a few days, which meant another month of storage rent as my move in day was one day past my storage rent due date. Jasmine, who is the general manager and the person I spoke to on the phone (I was in NH) offered to wave the monthly charge which was so above and beyond gracious. And she didn't even make me have to fight for it which is what I expected to have to do. A week later I show up at the site first thing in the morning to collect another truck and move out of storage and the opportunity was ripe for catastrophe. This time, Cori (not sure what Cori's position is) greeted me under what was certainly a super stressful situation. There were tons of trucks from the night before blocking pretty much everything (including my would be truck) but Cori efficiently and quickly played what looked like a game of Tetris with the blocking ones, got my truck out and made a space for me to back up to my storage. What a superstar! Catastrophe averted! I very rarely write reviews but this whole experience with this location and their staff was so exemplary that I had to as to not give them credit for their hard work would have been a travesty. Thank you for all you do and the clear dedication you have to your job and your customers. It is something rarely seen.
Forrest B. | Expérience généraleI am a customer but I'm sure the customer does not appreciate his data being continuously sent to the wrong email. I have called and injured but I still continue to receive his data. Why because the staff is incompetent by not confirming emails and correct phone numbers.
SAMM G. | Expérience généraleAfter leaving the facility to get more items from our truck, we were unable to get in because the security system is broken. However, staff were very helpful throughout the moving process.
Amaris G. | Online Move InWe were lied to about several things. They also wasted an hour of my time because of this. I ended up going to CubeSmart up the block and they helped me within 10 minutes.
edwin c. | Premières impressionsThe woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I'd hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.
Laura B. | Premières impressionsIts not right that you keep raising pricing
Rochelle W. | Expérience généraleit took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.
MARJOBERTHT S. | Premières impressionsFirstly, I looked online and chose this location because of its "drive-up units". Then once I'm checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.
Jasmine P. | Expérience généraleYour ramp suck and the spaces isn't for a client like me too muck walking to my unit. I can't stay there ok ty
GRS M. | Premières impressionsThis rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.
BRIAN M. | Premières impressionsThe day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.
Jeanne J. | Expérience généraleAccess to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this
Veronica r. | Expérience généralei wish the lockers didnt look so old and the peucing wasnt so high especially right now
Rochelle W. | Premières impressionsI got no help from the service. My Service person did not gave a tour of storage only stated it's on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, " I need to go home." "I closed out the register." It's 7:20 pm You closed" and I didn't have a truck to move ."we know the truck was damage ;you will not be charged for the damages." She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn't pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who's was to load and unload the truck. I had the worst experience with your company's service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,"she will cancelled out the truck rental and insurance for 8/18/20. "I will return the money to your card and send you a text message." I didn't get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.
MARCIA B. | Expérience généraleThe actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT
Veronica r. | Premières impressionsHad me paying for 24 access and the door where always close
Chassity C. | Expérience généraleGreat experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.
erika r. | Expérience généraleStaff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.
Ursula C. | Premières impressionsNo complaints. Staff 👍
max T. | Premières impressionsThe manager was awesome.
Robert D. | Premières impressionsVery professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.
Francisco T. | Expérience généraleI had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.
KAREN E. | Expérience généraleVery good
Glenford N. | Premières impressionsMoving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.
michelle h. | Premières impressionsWas not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!
tanya L. | Expérience généraleI particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.
Carmen M. | Premières impressionsGreat experience with U-haul.
Jerry W. | Expérience généraleI needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.
Jodie W. | Expérience généraleShane went above and beyond during our move - excellent customer service. We thank him.
deardra c. | Premières impressionsService in bell rose was excellent,, new equipment,, highly reccomend
Vito P. | Premières impressionsHave to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.
DAISY R. | Expérience généraleMy sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.
david e. | Premières impressionsOutstanding customer sercice. The staff is very helpful.
keosha t. | Premières impressionsthe site is well attended, the emmployees very respectful and attentive to customer needs.
John S. | Expérience généraleGreat customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time
Jiby G. | Premières impressionsAucun
RAYMOND J. | Expérience généraleEverett the manager was very helpful, thank you once again
Edward F. | Premières impressionsGreat customer service,
maurice n. | Premières impressionsI rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.
Christopher M. | Expérience généraleStaff was friendly and helpful
EVET S. | Expérience généraleStaff were helpful
RONALD J. | Expérience généraleConvenient,clean ,organized employees extremely helpful and professional.
Kimberly H. | Expérience généraleI was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger "Everett" said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info
Vincent P. | Expérience généraleBoxes were promised to be ready for picked up at 7a. Movers could not pick up boxes until 4p. Employee did not know how to fill out paperwork causing delay. Called many times and they never picked up.
EMILY L. | Expérience généraleGood service
Amandeep S. | Expérience généraleStaff always provide quality service although they appeared understaffed.
Abel A. | Expérience généraleGeneral Manager Mauri and her staff were awesome and I did observe as they gave myself and others excellent customer service at the Bellrose Location in Queens New York. Please commend GM Mauri.
Sheener B. | Expérience généraleCustomer service was VERY slow. I waited in line behind 1 customer for 30mins. because there was 1 person at the counter and 4 people were behind me. A staff member helped one person and disappeared.
Justine M. | Expérience générale