Customer Reviews for U-Haul Moving & Storage of Bellerose

Évaluation :

5

Merci!

Évaluation :

1

Odo meter / was wrong over charged me

Évaluation :

3

You should give an Reimbursement for the extra fuel when the equipment is returned with more fuel than when checked out. Stop nickel and dimming your customers.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The lady on staff was kind and courteous! No change!

Évaluation :

1

Rented a truck on Saturday left a $100 deposit still waiting for my $100 deposit back Going on Thursday I think people in u-haul are very unprofessional . Looking to pursue this further.

Évaluation :

5

Wonderful staff! Easy pick up

Évaluation :

5

Very helpful employees

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Counter staff guy is great. An efficient one man show.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Please make it easy to understand the drop off process.

Évaluation :

5

From pick up to drop off, every staff member that I interacted with at this U-Haul location was extremely helpful, positive and friendly. Thanks again to the team there.. they made my moving day so much better. :)

Évaluation :

4

I'm not satisfied with the road side assistance since I have to wait 1,5 hrs even without answer the phone,result me to return the vehicle with back door open

Évaluation :

5

Excellent service

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Customer service guy was the best. Think his name is David. He answer all my question. Very helpful guy. Glad you have a Pleasant and respectful man like David thank. Will Recommend this place to all my friends thank you again

Évaluation :

5

Give credit for leaving tank of 15 ft truck full

Évaluation :

5

Nothing everything was ok

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

a bit of sticker stock at the end, too expensive overall

Évaluation :

5

Very pleasant and helpful employees

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

U-Haul claims to provide a $50 guarantee if the vehicle is not ready at time of reservation. I had to wait over 30 minutes past my reservation time because the truck “just arrived and needs to be cleaned”. When I asked about the guarantee, the lady said I don't qualify. She seemed more interested in her conversation she was having on her cell phone then she was actually attending to me, the customer.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Rien

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Your check in and check out process is very easy. Workers are knowledgeable and nice. I use them for all my moving needs.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The truck was mit clean inside

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The rep was was customer friendly I was too early for her attitude. I said good morning she did even acknowledge it. It I had wasn't in a rush I would of went some where else

Évaluation :

5

No comment

Évaluation :

4

Their lot looked disorganized. But overall very accommodating

Évaluation :

5

The location is very busy, but the lady in charge is extremely efficient and made the experience effective and quick. Also they have a lt of units available. Highly recommended

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The worker was vey professional and friendly. However i has to wait for her. She was cleaning the trucks and no one was in the office to help me. They need more workers there.

Évaluation :

5

Jasmine was great, she helped get me out of there super fast. Jasmine was by herself and she could have definitely benefitted from having some back up.

Évaluation :

5

The young lady wh took care me was very professional

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Have more than one person working at the facility. That's a lot of work for one person!!! Stop rounding up/down mileage. It's inconsistent. My start mileage was rounded down & end mileage rounded up. That added unused mileage to our bill. To do that to every customer, certainly adds to your sales, but is unfair to your hard working customer!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

I think this was the best truck rental experience that we ever had! Quick service, modern technology, friendly staff! Merci.

Évaluation :

5

The person who handled my reservation was great. She even provided my insight with a problem I had with a previous reservation. The only improvement I think of is having more trucks so more people could be served.

Évaluation :

3

The front desk person when picking up the trailer kept sighing and seemed like they didn't want to be there. Their name was Rebecca Franco and their name tag claimed that they were the owner. Horrible owner if the name tag was true.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Only the Seats were dirty had to get plastic to cover them. The agent's were very kind & professional Know, and did there job in that manner. I would rent from them again. I would also tell others of there good work.

Évaluation :

4

Good doing business. Have been renting from this branch & will rent again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing!

Évaluation :

5

Satisfied

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank you for offering a reasonably priced rental for a local move.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The employee Cori, omg, you need more employees like her. She's nice, professional and very knowledgeable.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Unfortunately some of the tools were not readily available due to customers not returning the merchandise but the staff was very friendly and worked with me as beat they could

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

When a customer uses your app for 24/7 truck share don't force them to wait for the location to open. Make sure the truck they are renting had working wipers and the steering linkage is not so shot that it is a constant battle to keep the trunk in a lane of the road. The manager was able to make sure I got out of there with a truck to do my move.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The vehicle was extremely old and should not be in service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

U-haul is a great company serve a community with attention and love.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

7am reservation…workers didn't open the store until 8am. Insanely unprofessional

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thanks for your help

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

I reserved a A pickup truck and trailer. When i arrived, as soon as i got there i was asked my age. I told the lady my age. The lady explained to me that i had to be 30 years old to rent what i already reserved online. Mind you this is not my first time at this location nor have i ever met this lady. I had To call uhal for them to reschedule me somewhere else. They explained how i needed To only be 18 years old. I went back their told them and they gave me the truck with a attitude. Also made me put extra contact information that i never did before.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Locaton great. Staff not so good. Man behind desk was super nice, but gave wrong information. He said I'd get refunded for unopened bags of blankets. He said my credit will come on email with my gas credit. The girl who cleaned trucks was rude and not wanting to give time of day. She didn't stop what she was doing to talk with us and make us feel welcome with our questions. She gave me a nasty stare like she wanted to scare me away. She answered, but as if she was very annoyed. Every question asked you could tell she was not happy. It was like trying to pry out information. I think we may have interrupted her conversation with whoever was hanging out with her in his own truck parked next to her with his window open chatting with her while she was cleaning the truck in front of us. Because of her, I wouldn't want to go back to this location. Only reason to go back would be convenience of location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very happy

Évaluation :

3

It was a horrible Uhaul experience. I originally reserved a 10 foot at 120 th ave 99 cent store location in queens NY. Service was horrible, they did not have the truck. I reserved, they didn't even try to help me book another. I Called Uhaul, on hold for over an hour, went to 3 different locations. No one had a truck. Had to go to location in another borough which was the Jericho location. Finally got a truck but did not have the two hand trucks I also reserved. I had movers on stand by that I had to pay. It was a horrible experience. Uhaul needs to do better.

Évaluation :

1

Scheduled a trailer rental for 11/1/2021, at 7: 00 am, from the Bellerose location . No one showed up until 8:30 am. Finial had my trailer at 9:00 am over 2 hours late. ( Had a 8 hour ride in front of me) Returned the trailer on 11/1/2021 at 7:15 pm to the same location. There were two employees in the store, thru the crack in the door they said they were closed and made no effort to help me return the trailer. I dropped the trailer myself in front of the building and left. I don't know how U-Haul is still in business. Why do you rent trailers if you don't consider the customers with any value? This experience shows a complete lack of integrity by your employees. There is no leadership or supervision. Its not my job to manage your business. When you call customer service it takes them a ½ hour to pickup the phone, then they are completely useless as well. I have never seen such a complete breakdown with such a large size company. FYI, there were 5 other customers in front of the building this morning at 7:00 am besides me.

Évaluation :

4

i extended my truck made the payments upfront and show o still owe money

Évaluation :

4

Customer service is really bad the lady over there not at all polite service oriented an not helpful

Évaluation :

4

I reserved a van a week in advance. However, when I got there, David told me that van wasn't available (either because they lost the key or because one of the tires had a problem). There were no other vans available so I had to take a larger, clunky trunk. I didn't want the truck but I had no choice.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The battery in the truck we rented died as soon as we got to our first location

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.