Évaluations des clients U-Haul Moving & Storage of Benton Harbor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Benton Harbor

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ANNEKA G. le

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Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

Jose C. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Benjamin N. le

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Terrill at the Benton Harbor UHaul location was great! He worked with me to get the truck and trailer in one day,

Filipe C. le

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When I got the truck I noticed the fuel indicator was below 3/8, which I notified by sending a picture through the app. When refueling, I filled all the way back to 3/8, was I though this was my contractual obligation, thinking that u-haul would reimburse me later on. When I asked the assistant about the reimbursement, he simply answered I that should not have filled up the tank back to 3/8 , as the contract stated. Then I asked: Does this mean I will be making U-haul a donation of $4 dollars? He answered: "unfortunately yes". The staff was very friendly and professional. This a u-hual process issue, which I would not have expected from a reputable company like this.

Jeffreyallen W. le

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Le client n'a pas laissé de commentaire.

Clarence P. le

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Le client n'a pas laissé de commentaire.

Jeffery K. le

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Le client n'a pas laissé de commentaire.

Charlotte D. le

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Le client n'a pas laissé de commentaire.

Bonnie T. le

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Le client n'a pas laissé de commentaire.

Michaelray R. le

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For good service beginning to end!

reid O. le

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Dropoff was easy and quick with a very friendly staff

ROBERT C. le

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Le client n'a pas laissé de commentaire.

rashawn r. le

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N/a

NANCY S. le

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The check in person was extremely friendly, helpful and accommodating!

Christopherpaul N. le

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Le client n'a pas laissé de commentaire.

Kris L. le

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Le client n'a pas laissé de commentaire.

Bruceallen B. le

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I have used this location in the past on several occasions and have always received “Bend over backwards “ service. This time was no different! The late afternoon manager, AJ, was very helpful after I messed up and did not recall I had already purchased items on line prior to my visit. The following day, manager Terrill Rose took care of my trailer hook up and I was on my way. The trailer turned out to be the perfect size & responded beautifully on the road for 7 hrs. I am very pleased...will return w/o hesitation!! Respectfully, Bruce Boettger

Christopherpaul N. le

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Le client n'a pas laissé de commentaire.

Jerry H. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

Stephen D. le

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I received fast, efficient, and friendly service from Terrill both times I visited the store.

Victoria W. le

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Le client n'a pas laissé de commentaire.

Kylee K. le

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The staff in the Benton harbor location were so friendly and helpful!

Keithjesse-Ray H. le

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Le client n'a pas laissé de commentaire.

Keithjesse-Ray H. le

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The manager is super nice, goes out of her way to help..

Alexander K. le

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Le client n'a pas laissé de commentaire.

Peterw F. le

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Le client n'a pas laissé de commentaire.

gaurav B. le

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Great service.

Russellphillip S. le

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Le client n'a pas laissé de commentaire.

Heather Q. le

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The weather could have been better but having the correct and working equipment helped us get done faster so we could get warm faster.

Gene M. le

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Le client n'a pas laissé de commentaire.

Annissa R. le

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I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Kevin B. le

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need more room as the site is just to small for the amount of equipment there

Steve V. le

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Le client n'a pas laissé de commentaire.

Holly G. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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N/A

Joshua R. le

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This car hauler made things very simple and worked perfectly. Thank You!!!!

Dale C. le

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Le client n'a pas laissé de commentaire.

Scottsiegfried H. le

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Le client n'a pas laissé de commentaire.

Calvin J. le

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Le client n'a pas laissé de commentaire.

James P. le

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Turned in my trailer and they never checked me out. Took me going there 2 days later for them to do it like they said.

Janet C. le

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We had a very long wait for the one employee to come out of the restroom to wait on us. Then he forgot to add on something to my bill. The latch on the truck got stuck and we had a very difficult time getting it to work. On the good side, everyone at pickup and drop off was polite and helpful.

Leondro M. le

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SUPERB experience!! Highly recommend these guys for your rental needs!

Robert C. le

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Le client n'a pas laissé de commentaire.

Holly G. le

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Knowledgeable and very nice

John K. le

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Nothing. This location is just fine. "If it ain't broke, don't fix it."

Ashu G. le

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The truck was not easy to drive. It felt like it can break anytime. To steer the truck was very hard. No cruise control, so for long run driving was difficult.

Aritha M. le

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Le client n'a pas laissé de commentaire.

Jordan W. le

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Le client n'a pas laissé de commentaire.

curious K. le

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Great customer service at this location.

Joseph L. le

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Le client n'a pas laissé de commentaire.

Ryan O. le

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Keep doing what you're doing...the lady that helped me at both check out and check in was FANTASTIC! Great customer service!

Townsleyrobert C. le

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Le client n'a pas laissé de commentaire.

Adam L. le

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My trailer didn't have working lights on the left side blinker and tail light Also no running lights. Lastly I was very surprised when I got charged an additional $20 for returning the trailer at 9pm this was not said to me when making the appointment

Mark P. le

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The lady working there is always nice and helpful.

Alvin M. le

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Terrill was extremely kind and efficient Give the whole building a raise

Benjaminjordan A. le

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The gentleman that helped was very helpful and professional. He worked quickly to get me on my way. Hands down the best and fastest rental I've ever had with uhaul.

Scott R. le

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The counter experience was a bit awkward. There were two display racks that formed a chute wide enough for one person. As there was another customer before me I stood around and wondered what to do with myself. Very strange. Staff were pleasant and efficient however.

Curtisjames C. le

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Le client n'a pas laissé de commentaire.

Ronnald B. le

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Le client n'a pas laissé de commentaire.

dave S. le

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Le client n'a pas laissé de commentaire.

Thaddeus R. le

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The gentleman that filled out the paper work was a bit methodical. Accurate, but it took awhile. Nice guy. The gentleman that hooked up the trailer was fast, (but did not rush), friendly and wished me well. Good guy.

Allenmichael W. le

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The truck shook a lot when I got out on the highway. It seemed like the front end had some issues. The tires were worn and one of them had a chunk out of the tread on the rear passengers side. I also got stuck partly due to the tires The customer service people were very kind.

john T. le

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Extremely pleased by overall experience, very good value.

Kapil M. le

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The truck had used candy wrappers and empty water bottles along with the door side flooded with water. Cleaner truck would be great. Would highly recommend to have a spacious parking lot and trucks parked at places where a driver can easily reach and take the truck out without any tight corners. Each time the truck went over 35 miles it wobbled / shook back and forth, I don’t know if that’s normal, I don’t know if there was ice/ snow in the wheels or was it an alignment issue.

David P. le

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Le client n'a pas laissé de commentaire.

Ariannenicole B. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Dwightkirkwood N. le

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They gave excellent service and advice. No complaints.

Kimberly D. le

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Le client n'a pas laissé de commentaire.

Kerrymichael W. le

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Not happy on the return end. We dropped it off 634 Edinburg ave, Elsa Texas and the girl charged us $22.00 late fee without informing us and we were 3 days early on return date. After a lengthy conversation and showing her our paperwork she made a few phone calls and said she didn’t know how to credit my credit card on file so she gave me cash. I don’t think they should charge anything until they discuss this with you. If I didn’t look at my receipt she would of never told me. This location needs more training

Frederick W. le

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Daytime employee/manager was superior to nighttime employee/manager in terms of friendliness, helpfulness and professionalism.

Emmanuel M. le

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When I came in no one was inside 2 customers were waiting with no one around. The 2 way radis were off and didn't know how to work them. Waited a long time before someone came back in.

Roxanne J. le

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Le client n'a pas laissé de commentaire.

Edward K. le

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Le client n'a pas laissé de commentaire.

Emmanuel M. le

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Truck ran fine. It performed well. TERREL was professional and courteous.

Richard W. le

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Keep up the great job!

donald H. le

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Le client n'a pas laissé de commentaire.

Dan F. le

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The lady employee had a little trouble checking vehicle in but was very helpful and friendly

Paula K. le

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Le client n'a pas laissé de commentaire.

Garyray G. le

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Hard to rate "location" when you only have 1 local option. Staff was very pleasant and helpful.

Jeffrey H. le

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Le client n'a pas laissé de commentaire.

Courtney G. le

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Le client n'a pas laissé de commentaire.

Martin M. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Thomasmatthew M. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Le client n'a pas laissé de commentaire.

Craig M. le

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Very professionally managed. Everything went by the book and I was in and out with my trailer in minutes. This is the second time I have used them during this year. Excellent people who know what they are doing.

ERIN T W. le

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All went well with the exception that there were no available standard dollies (only appliance dollies); I ended up not needing anyway. They adjusted the final bill for unused miles and removed the dolly. Equipment was well-maintained. Excellent hours as they are open 7 days per week. Will likely use them again.

Thomas N. le

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Le client n'a pas laissé de commentaire.

Joyce W. le

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Le client n'a pas laissé de commentaire.

Ronisha R. le

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Equipment needs to be cleaned, updated and serviced. However, Staff were very welcoming and professional.

Michaelhenry D. le

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Le client n'a pas laissé de commentaire.

James Z. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

Stephen D. le

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Le client n'a pas laissé de commentaire.

Micheal M. le

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Le client n'a pas laissé de commentaire.

stephanie N. le

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Le client n'a pas laissé de commentaire.

Jenniferkate J. le

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They charged me for pads and dolly I didn't use, then wouldn't return calls to discuss the issue. Corporate finally refunded money (thank you!). Have had customer service issues with them in the past.

Gaylene S. le

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If you bring it back the same day why dont you get a discount?

Sharonkay S. le

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Rude people. Wasn’t given enough information as to where to park the truck or what to do with the key. I was charged for a locksmith because I locked truck with key inside. Very scary place and was afraid for my life when I dropped off the truck. I’m telling everyone not to go there!

Thomasjoseph G. le

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Le client n'a pas laissé de commentaire.

ABDUL RAZAK K. le

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Good

ABDUL RAZAK K. le

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Good service

JAIRO M. le

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All good.. Thanks

DAVID G. le

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Helpful crew

AARON L. le

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I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!

Stuart M. le

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All of the staff were very helpful and pleasant

Alwayne A. le

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A lot of dust and pollen got into the room I had.

Michael W. le

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Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.

heidi d. le

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All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items

Karen F. le

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Refund process was extremely cumbersome, I will not use UHaul again

ELLIS M. le

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Very professional, knowledgeable, and timely in all phases of this reservation process.

Naomi C. le

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Worst storage facility EVER! . It’s a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can’t get a call back.

Michael M. le

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My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.

Donna V. le

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Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.

andy s. le

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The Manager was very helpful and the deliveries and storage worked out great.

George H. le

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This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.

Bev K. le

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Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.

andy s. le

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Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.

Varun K. le

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I had a loss of close to 200$, the rats in this facility mad most of my stuff useless. I have used public storage for 3 months and it was just awesome. When I told the store incharge he was not bother

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