U-Haul Moving & Storage of Benton Harbor

Évaluation :

2

The personnel interaction was fine but the reservation experience did not go well. I reserved a 26' truck for two days to move. Two days before I was to pick up the vehicle in my city I was informed that I would have to travel 34 miles one way to pick up the truck. This is breach of contract that I signed with Uhaul. The contract said, "A local Uhaul representative will call you by 6pm Thursday January 7, 2021 to get agreement on and schedule available time, equipment and location." The Uhaul rep called me on January 12, two days before I was to pick up the truck leaving me no alternative to switch companies from which to rent from. Why do you think your personnel time is more valuable than the customer's time? You should have had a Uhaul employee drive the truck to the agreed upon location when the reservation was made. Truck renting is the business you are in and your failed miserably in this instance. You have a lot of competition and I will use them in the future for my truck renting needs. The windshield wipers were falling apart especially on the drivers side making it dangerous to drive because it was not clearing an acceptable area in which to see during the snow and rain that I experienced.

Évaluation :

5

Eric is a fantastic manager and a great asset to U-Haul in my opinion. I haven't always had the best experience renting from U-Haul but Eric is a total pro and handled my drop-off perfectly. I will deal with him again. Merci.

Évaluation :

3

Make sure vehicle is ready to go. Had to clear off ice and snow off windshield. It was not snowing all day so this could have been done

Évaluation :

5

Nothing much. Team at 1529 M 139 Hwy Benton Harbor, location are great. Especially Carol. Her help in getting my issue resolved was awesome...10/10 . Thankyou Carol, Thankyou UHAUL

Évaluation :

5

We rented a truck for a local move. I was shocked that the truck had 70 000 miles on it because it was the cleanest vehicle I've ever rented! The staff was friendly and got me in and out quickly. I've rented quite a few vehicles and this was my best experience.

Évaluation :

2

Make sure everything on the equipment is in working order inspect before renting

Évaluation :

4

Nothing, it was great. The gentleman working was polite and efficient.

Évaluation :

3

I was very disappointed that, when returning the truck, they told me I was all set and nothing else needed to be done. But later I received the bill through email saying it was returned after 2:00pm (2:27pm as in the document), but I've returned the truck at 1:15pm, much before 2:00pm to avoid extra charges. I had to spend one hour through phone to correct the situation, that fortunately was corrected by your phone attendant. Thanks to her!

Évaluation :

4

I pulled the trailer 1400 miles with my 11 explorer with about 750 pounds in it, and it pulled true and smooth.

Évaluation :

5

Check in was very friendly and helpful and quick.

Évaluation :

5

Workers did a great job of sanitizing the truck between customers. thanks

Évaluation :

4

Fix the roof leak that soaked 5 boxes that fell apart when taking them off of the cab over storage area. Otherwise everything was great.

Évaluation :

5

Great service, no complaints. Great spot to get uour rental. Also, on a side note. The key got locked in the truck. I called for help. Shannon waz so patient and understanding. GMC came in less time than estimated and we were back on road a lit sooner. The help was outstanding.

Évaluation :

3

Payed to much money in not very good customer service.

Évaluation :

5

The 2 guys in the Benton Harbor store are always helpful. As a woman that has never pulled a trailer, these guys help me hook up to my Jeep and are easy going on where I drop. I appreciate that they are never irritated by my lack of knowledge on backing the trailer up and are always so helpful. Thank you for giving me the independence to move on my own!!!

Évaluation :

5

The lady in the Bentin harbor office! She's very good!!!

Évaluation :

4

Uhaul recording said that a representative would be calling to confirm our reservation, but nobody called so I did. And I'm glad I did because nothing was saved or reserved!! And the nightmare begins...

Évaluation :

4

The people were all great to work with. The truck was swept out but in the cab I could hardly see out the grimy windshield and the steering wheel was dirty and sticky.

Évaluation :

3

plan on some time for rental, even if you have filled out the information ahead of time

Évaluation :

3

-Answer the phone at this location during none peak times. 20 min time hold times is terrible. I disconnected the call and drove over to this location, waste of gas and time. They were not super busy. -Be more friendly and greet customers.

Évaluation :

1

I made the reservation with the main company with a phone call then when I showed up to the location the people kept talking about what kind of idiot made these reservations then instead of charging me the rate that I was quoted on the phone they went ahead and redid everything and recharged me and I got screwed out of 180 miles that I pre-paid for I thought it was piss poor. After they got it all done they let me know that the corporation has no idea how to read reserve these trucks and that I should've went right there instead of talking to anybody from the corporation of U-Haul

Évaluation :

5

Very professional and friendly staff; clean, well organized facility and vehicles.

Évaluation :

5

N.D.

Évaluation :

4

It rained and the truck leaked. Some of my boxes wee wet. No compensation no one cared my stuff was damaged. Rented a 20ft truck and the top shelf had puddles on it.

Évaluation :

5

This crew is quick, courteous, and knowledgeable. I can't think of anything better than that!

Évaluation :

5

Everything went great

Évaluation :

5

Easy and efficient rental process. Professional and attentive attendant. Merci.

Évaluation :

4

The trailer I reserved had not been returned but they did have a trailer I could use that met my needs.

Évaluation :

5

Good location, easy in and out, great customer service, reasonable rates. No current improvements needed.

Évaluation :

1

Called to get a rental and equipment, when I arrived they didn't have it so I had to cancel plans and ended up being inconvenienced for 5 hours.

Évaluation :

2

The truck I reserved was not available. This is the third time this has happened with Uhaul.

Évaluation :

1

I would not go or recommend this location.

Évaluation :

5

Everything was a smooth transition used smartphone reservation and checkout

Évaluation :

4

Check-in was a little clunky but we finally got through all the paperwork. Truck worked exactly as it should. Drop off we very easy.

Évaluation :

2

the employee was rude and acted like I was an inconvenience. Not customer friendly.

Évaluation :

4

The truck had some issues. Notable the loading door was extremely difficult to open and close. The lock was unusable. And the steering was very loose which was a challenge with a full load and was rather dangerous when empty on a windy return.

Évaluation :

5

The left mirror was not secure and moving. The store manager was able to get a repair person within 30 minutes repair. If this did not occure then my move with two moving teams would have needed to be canceled. Very great repair person with a can do attitude.

Évaluation :

4

Better drop off area

Évaluation :

4

Clearer instructions at location

Évaluation :

3

When I checked in I was asked the same questions I answered online during my reservation. Seemed duplicative and there should be a way for the agent to already have those answers stored in my profile. I also paid extra for an appliance dolly and would have also expected the truck to be prepped with it inside instead of me having to carry it out myself. It was a self service experiences vs a full service. I also only needed the truck for an hour and paid the same as renting for an entire day. Would have been nice to see a prorated daily rate - but I suppose that is your business model. Truck was clean and full with gas!

Évaluation :

3

S.O.

Évaluation :

5

very easy drop off service

Évaluation :

5

I would said finally!! Who ever run this business bring a real team to work with people,what I mean its this new menbers are 100 percent decents,kind, they looking for options this lady name Carol I highly recommend her nice service and very nice people bless you guys and don't change please!!!!

Évaluation :

3

The left back door on van rental would not open for loading. Luckily there was a side door and the task was able to be completed.

Évaluation :

5

but not for storage a bad rodent problem for storage my mattress had feces and urine on it and my clothes in laundry basket was soiled also

Évaluation :

4

The cab did smell of cigarette smoke. Restrictions on smoking in the vehicle should be applied and enforced.

Évaluation :

4

The truck was very clean because it was brand new. I must complain, however, about the ride. I have never driven a truck that had such a rough ride, which is ironic as it was labeled as a comfort-ride van. I could feel every bump in the road and at times the bouncing and shaking was so bad it was downright unbearable. It was as if there was no suspension on the truck at all.

Évaluation :

5

Fast and easy - thank you!

Évaluation :

1

We picked up the truck with 1/2 tank and returned it with 1/2 tank, yet were charged for fuel the return paperwork nd original contract both show 1/2 tank. This is wrong!

Évaluation :

5

The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *

Évaluation :

5

Merci

Évaluation :

5

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me 54 $for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Évaluation :

5

Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

Évaluation :

5

N/a

Évaluation :

4

I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Évaluation :

4

Bien

Évaluation :

5

Good service

Évaluation :

5

All good.. Thanks

Évaluation :

5

Helpful crew

Évaluation :

1

I have at least 8 000 $in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!

Évaluation :

5

All of the staff were very helpful and pleasant

Évaluation :

3

A lot of dust and pollen got into the room I had.

Évaluation :

1

Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.

Évaluation :

2

All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items

Évaluation :

1

Refund process was extremely cumbersome, I will not use UHaul again

Évaluation :

5

Very professional, knowledgeable, and timely in all phases of this reservation process.

Évaluation :

1

Worst storage facility EVER! . It's a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can't get a call back.

Évaluation :

2

My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.

Évaluation :

5

Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.

Évaluation :

4

The Manager was very helpful and the deliveries and storage worked out great.

Évaluation :

5

This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.

Évaluation :

5

Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.

Évaluation :

5

Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.