The agent called us prior to our turning in the trailer to make sure we were on time and having no problems with the trailer. We told him we would be a little latte due to weather and he said no problem. He told us what to do if we didn't make it there before closing. However we did make it in time and turning the trailer in was quick and easy.Stephen D.
Customer Reviews for U-Haul Moving & Storage of Benton Harbor
Pour nous contacter
Benton Harbor, MI 49022
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I have rented from this location several times. I would say their customer service is not the best, but I always got what I needed.Donovan C.
Le client n'a pas laissé de commentaire.Matt D.
Perfecto !Gregory H.
Le client n'a pas laissé de commentaire.ALAN DALE N.
Le client n'a pas laissé de commentaire.Roger L.
Would not answer the phone. I never received a call from them in the days leading up to my rental to confirm pickup. I arrived minutes after they closed, the day before my rental, to try to confirm the details with them, like they were supposed to in the call. They clearly saw me at the window, but they ignored me. When I arrived to pick up my rental, she told me that it was at the front of the lot, and she gave me the keys. I had to come back in and ask her to show me which truck it was.Logan U.
Great customer service as they will send my forgotten IPASS transponder to me!DAVID Y.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Juanita P.
Le client n'a pas laissé de commentaire.Michael K.
Please know that Ms Carol King is professional, knowledge and courteous manager and quickly resolved my situation. Thank you very much and I will definitely use U-haul when moving.Stanley T.
Le client n'a pas laissé de commentaire.Edward W.
Le client n'a pas laissé de commentaire.ryan C.
Great service loving and caring.Eddie P.
Great serviceEddie P.
Great serviceEddie P.
Dropped the trailer off after the facility closed. Logged into my account. Very smooth!JAMES P.
Le client n'a pas laissé de commentaire.PHILIP S.
Easy to make reservation online, and to make changes. Staff was friendly, truck was fine - got the job done. The overall process was easy and quick.Julie K.
I felt good doing business with the staffEddie P.
great serviceEddie P.
Great service very caring thank you so much..Eddie P.
Have an intercom by equipment return areaJoan H.
Le client n'a pas laissé de commentaire.Kelley C.
Nothing to improve. The customer service was excellent and welcoming. Will definitely make it my Uhaul of choice.Thomas W.
Le client n'a pas laissé de commentaire.Donovan C.
Staff is professional, courteous, helpful w questions. Carol is a great mgr.Denise B.
Easy drop off and great customer service when I left sunpass.Julie L.
Le client n'a pas laissé de commentaire.Richard K.
On checkout, I was charge for a dolly and package blankets when i did not use those items...nor requested them when i received the truck. Luckily I asked for a receipt to make sure i was charged correctly, and found out it was not correct.. The staff attempted to refund me..and charged a new fee... at this time I have 2 charges in my checking account...and I am awaiting the refund in a couple days. This could have been avoided by taking just a few minutes to REVIEW and TALK to me.. and make sure I was going to be charged correctly... i felt low priority.Ryan P.
Le client n'a pas laissé de commentaire.Greg R.
Le client n'a pas laissé de commentaire.Charles G.
The lady at the counter was so full of joy I couldn't help smiling myself! The pick up and drop off were handled very quickly and my questions were answered on the spot! You have a wonderful crew at the M139 location!Robert S.
Le client n'a pas laissé de commentaire.Hillary E.
I will never pickup or drop off outside of local office hours again. The U-Haul app does not work right and prevents you from moving forward with pick up or return and when you call the customer service number nobody ever answers, I had a wait time of over an hour. I can't say much for the local office as I didn't do much with it reservation was online and I did early pickup and after hours return.Craig L.
Trailer I rented was dirty on inside.Nathan J.
Le client n'a pas laissé de commentaire.VINCENZO P.
Truck really smelled like smoke. Would be good to air out. Trailer had one tire really low. Despite that, the truck ran really well, and pulled the trailer so easily that I didn't notice the low tire until after the trip. Next time I will bring air freshener and I will check air pressure in tires myself before pulling out.Gunnar L.
The car hauler was covered in road debris/ sand. I had to hose it off when I got home before using it. I never got a email showing credit for the two days I paid but didn't use it. I haven't checked with my bank yet.Dean C.
I only rented a Uhaul TruckDonald T. | Online Move In
Eric King was efficient, professional and friendly. I got in, rented what I needed, and left in a short time, impressed with the facility and serviceTerrence C.
Only one person working when I dropped off vehicle . Waited in the return site that said remain seated. Finally went inside to find someone to drop off keyPATRICK JOHN C.
Le client n'a pas laissé de commentaire.Dona K.
Le client n'a pas laissé de commentaire.JAMES PETER M.
Truck was dirty, check engine light was on from the turn of the engine.John P.
The location was understaffed with one overworked employee at the entire location. Returned equipment overflowed into the street because there was no one available to move returned equipment. On the other hand, the single employee was kind and helpful - just overworked.John S.
There should be more room for guests to park in front of the building. The front door was not working. There was a sign but I am handicapped and it was hard to navigate the door.charlene R.
Nothing, the King family were very helpfulCraig W.
Cleaner pick up and drop off areasDaniel A.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.EVELIA G.
Very friendly staff and clean facilityMatt P.
Le client n'a pas laissé de commentaire.JOHNNIE L F.
Super easy to get and hook up. Staff was very friendly and drop off was hassle free. I will use this location and company anytime i need moving equipment.Thomas M.
Le client n'a pas laissé de commentaire.Elizabeth D.
Le client n'a pas laissé de commentaire.David H.
Staff is very helpful and knowledgeable.VALERIE E.
Le client n'a pas laissé de commentaire.Boon-Chai N.
Le client n'a pas laissé de commentaire.Roni B.
Le client n'a pas laissé de commentaire.FARQAD A.
Great service.Stephen B.
Le client n'a pas laissé de commentaire.Joseph U.
Make more room in the lot to maneuver the big trucks around. I had to squeeze a 26 foot truck through a 27 foot holeScott M.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Victoria W.
Le client n'a pas laissé de commentaire.Benjamin S.
Le client n'a pas laissé de commentaire.Ellen J.
Love working with these guys. I rent trailers once and sometimes twice a month and I've recommended them to friendsJoseph H.
Eric was great! And Carol who also helped us was just as wonderful. Great customer service, great experience. Will refer friends and family for rentals. Merci.Sara G.
Le client n'a pas laissé de commentaire.Carey C.
truck return space very crowded and backed up into the street.phillip H.
Attendant charged us the "safe Tow & tax" even though we chose not to purchase it. Chat noted the incident & $25 of the $26,5 was refunded once trailer returned. You kept the tax we paid.Frederick P.
Le client n'a pas laissé de commentaire.Gary P.
Le client n'a pas laissé de commentaire.Edward P.
Le client n'a pas laissé de commentaire.Rick J.
Very nice people working there.Charlet O. | Expérience générale
The attendant who helped us check in was very kind and helpful.JAMES G.
After a scheduling snafu where uhaul changed my hitch installation date w/o telling me in time, they made it right by only postponing the hitch install 2 days instead of 10 days. They were courteous and they came thru! I'd go back to them.JERRY M.
Le client n'a pas laissé de commentaire.REGINA J.
Le client n'a pas laissé de commentaire.Ronald W.
Le client n'a pas laissé de commentaire.Cherie P.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Roxanna O.
Staff and Manager where very polite and helpful.Jeffrey E. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel A.
Le client n'a pas laissé de commentaire.Gregory D.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Andrew W.
THe truck was clean but needs some work it had a very bad vibration in it.Timothy J.
First rate experience, no improvement needed.Bruce B.
Return area was cluttered. Staff in the yard was very helpful, even in a rain storm.THOMAS H.
Le client n'a pas laissé de commentaire.TIMOTHY CRAIG M.
All was good. The staff was friendly and helpful. I was in and out quickly.Kim G.
Make sure all lights are working on equipment before customer get in to location.William L.
Excellent customer service.Kevin I.
Le client n'a pas laissé de commentaire.Mike S.
Truck was very poor shape and lack of maintenanceDaniel W.
Le client n'a pas laissé de commentaire.Ruthven R.
Le client n'a pas laissé de commentaire.Daniel D.
Quick service. Easy pick up and drop off.Anthony P.
Le client n'a pas laissé de commentaire.Cindy R.
Everything went well. Just whaling on my $100 deposit. Thank you for your serviceDARNELL FERNANDO P. | Premières impressions
Le client n'a pas laissé de commentaire.Greg H. | Premières impressions
Great personal service.Michael D. | Premières impressions
Le client n'a pas laissé de commentaire.Thelmela B. | Premières impressions
All of the staff were very helpful and pleasantStuart M. | Premières impressions
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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