Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
U-Haul is Great service ONLY for Truck rental. No complain for Truck and Truck rental service centers.. They are great. Do NOT hire any labor from "Moving Help" site. especially the low labor one as they all are SCAM. I booked "Forshey Movers" for Madison AL location ( they are in Ardmore TN) and WORST experience ever..No one picks up the phone or email response and last day NO SHOW.. NO calls even after date for any apologies.. I feel like there is NO company like Forshey Movers as unable to find in Google or google maps.. STAY AWAY from moving help.. customer service - especially Sonya from Mountain time zone worst worst worst..
Kash P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan B.
Évaluation :
5
good service
Eddie P.
Évaluation :
5
I informed rep upon arrival of the status of the unit upon pick up and rude clerk upon pickup. He was very helpful and understanding and said that was not allowed per company policy the unit is supposed to be cleaned and sanitized upon drop off.
Nathan J.
Évaluation :
5
Drop off was a breeze. Staff was very professional and friendly.
MICHAEL G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michelle T.
Évaluation :
2
Have rental clean and ready for pickup. Ensure vehicle is well maintained. The key took jiggling just right to unlock, I spent 30 minutes trying to unlock the vehicle after a stop. I did not lock the vehicle during the rest of my rental.
Animequom A.
Évaluation :
1
The truck I reserved was not available. I had to drive 22 miles to get the vehicle. The guy in S. Haven was clueless and less than helpful. He was more concerned with changing someone's oil than helping me with my rental.
Jeffrey M.
Évaluation :
5
Excellent customer service. So respectfully the service was great.
Eddie P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Janice W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
CAROL F.
Évaluation :
1
Attn: U-Haul manager, Your system has some serious flaws that are detrimental to your customers! 1) Specify better on your website that cargo vans are "in-town" rentals only and must be picked up/dropped off at the same location. When I indicated that my mileage was going to be ~1 200 miles, that should have been a big red flag to you that my rental was not "in-town." 2) If you say that "a local U-Haul representative will call you by 6pm on Thursday, May 26, 2022 to get agreement on and schedule available time, equipment and location, " make sure that happens because it didn't. 3) When I sent a message to you via your website specifically telling you that I was picking up the cargo van in Benton Harbor, MI and dropping it off at a different location in FL, make sure someone reads those messages and acts accordingly. 4) When a rep tells me that my new 10' truck rental will total $500, make sure that the rep puts those notes in your system or if he did, make sure that the counter rep can see those notes. On 6/12/22, Cody told me that the TOTAL would be $500 INCLUDING the Safe Move insurance. He didn't say that any applicable fees and tax would be in addition to that. He said the TOTAL would be $500. On 6/13/22, when I picked up the truck, the counter rep told me that the total was $624.34. That's a big difference from $500! $124,34 to be exact. The counter rep was unable to help me and neither she nor I could get a hold of a U-Haul rep via phone. On 6/20/22, I sent an email to U-Haul's Customer Service explaining these issues and asked for a refund in the amount of $124.34. I have yet to hear back from them regarding that. U-Haul has some serious internal problems, broken systems and poor management IMO. It would be nice if someone there did the right thing, contacted me about the above and honored my refund request.
Shelli S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERROLL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert R.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Latoya G.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICK C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul M.
Évaluation :
2
The staff were not particularly helpful. Seems like you need more people working there.
Jeffery M.
Évaluation :
5
Teammate was excellent and thankful for my business
Kevin M.
Évaluation :
5
Very helpful and understanding of shape of unit prior to my dropping off.
Nathan J.
Évaluation :
5
The staff here are great. They were working very diligently to sort out the mistake made by the pick-up location.
Travis T.
Évaluation :
5
Both in-person and over the phone, the couple of people I worked with at this location were helpful and relaxed.
Richard K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James J.
Évaluation :
3
Be more friendly. Staff was rude when i returned the truck.
Robin D.
Évaluation :
3
I checked in online before I went to pick up trailer. There system did not have it. I had to check in again.
Julie M.
Évaluation :
1
The remote pick up didn't work and I was misinformed regarding the opening hours
Rayner William S.
Évaluation :
5
Great.
Robert H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian M.
Évaluation :
5
The folks in Benton Harbor are the BEST!
John F.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cheyenne C.
Évaluation :
4
The trailer inventory seems to be showing it's age a little
David S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandi D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamika G.
Évaluation :
4
Very good, prompt service on check out from the owner. Truck functioned well and was right sized/priced. Only complaint -- the online self-check-in didn't include instructions all the way through...like, how do I physically get the key and know which truck is mine? And I have to have a second security feature to rent a truck? Like, a passport or you're going to call my friend at 7am?? No thanks. I just went to the counter to get my truck.
Clayton B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JT N.
Évaluation :
5
Truck needs servicing...Oil, and new brakes.
LAURN V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jonathan F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael N.
Évaluation :
4
Three days later and I still do t have my receipt. This is the third time it has happened.
JOSEPH ABRAHAM A.
Évaluation :
4
Efficient and organized. Able to get in and out quickly. Merci
Richard W.
Évaluation :
4
Clean up outside where the trucks are returned. Tools and junk is all over the place after hours.
Allenmichael W.
Évaluation :
3
Securement strap mechani was rusted. Employee had fo spray lube to loosen rachet. Also, I am not comofrtable with new procedure whereby employee's personal phoje is used to take picture of my ID. A different Uhaul location has the same policy.
Elisha L.
Évaluation :
4
Awesome experience. Delivery was timely, as well as pickup. We packed things carefully and meticulously using the cushioned pads provided, 2 per piece of furniture to be cautious and taped everything well. My antique furniture arrived safe and undamaged. I would definitely use Uhaul pods again and would certainly recommend it!
ingrid G.
Évaluation :
4
Pickup bed was full of left over objects and debris, Got a flat tire which was taken care of by road side assistance after several hours of waiting.
GARY V.
Évaluation :
3
Truck had multiple issues and lights out. Rain leaked into truck. Head light was out. No brake lights. One reverse light was out.
Seth G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee W.
Évaluation :
5
Extremely good service.
Eddie P.
Évaluation :
2
I returned with the gas the level the same as I got it I put 10 dollars in but still charged me for gas I guess this is a issue so almost 100 dollars for 2 hrs not acceptable will not recommend
joshua H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn M.
Évaluation :
5
great service
Eddie P.
Évaluation :
5
The gentleman that helped me was very efficient and nice.
Thaddeus R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D.
Évaluation :
4
None. Great experience.
Martin O.
Évaluation :
5
Nothing, everything was as I expected. You had a truck with the equipment I requested, and the process was easy. Good job
JEFF H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAVERN E.
Évaluation :
5
The miles per gallon (MPG) was terrible. Get better trucks that do not use so much gas.
David P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy S.
Évaluation :
5
Great! I was in and out in 2 minutes. They made the check in so easy!
John W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Raymond B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandy H.
Évaluation :
5
Very friendly, professional people. I believe it's a family business and you can see they take pride in customer service. Merci encore!
Kurt M.
Évaluation :
5
excellent service
Eddie P.
Évaluation :
1
Make sure the,equipment is clean last time I rented a regular truck, there was no gas in there I took pictures to let them know they toady ignored me that wasn't right at all.
Evelyn R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taneshia W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bleu A.
Évaluation :
5
They make the drop off very quick and efficient. I drove in and was out of there in 2 minutes.
John W.
Évaluation :
1
My rental equipment kept shutting off
shamika M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Harold D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina L.
Évaluation :
5
Everything was great.
Victor G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
THOMAS J.
Évaluation :
5
Just plain graditude. Thank you, you did a great job and I appreciated it!
James K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laurel S.
Évaluation :
5
The people at this location in Benton Harbor are always friendly and helpful. It is a pleasure to do business here. No hassles.
Peter S.
Évaluation :
5
Not really anything. The employees were very friendly and helpful.
Jesse D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James P.
Évaluation :
2
Pick up was smooth, truck was clean; however, I found the front desk service sub parâ€"no greeting, side conversations, eating while typing / checking in. I felt like I had interrupted social time. I think friendliness goes a long way in customer service and friendly was not the vibe that afternoon. Glad I did my pre-check online; I can only imagine the reception had they needed to do more work.
Tracy B.
Évaluation :
5
Eric King was very nice. Keep it up :)
Russell S.
Évaluation :
5
Nothing.
Barbara G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda H.
Évaluation :
5
The dropping off of equipment was very quick and easy.
John W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Janice W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
steven S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kelly M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Julie K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
john R.
Évaluation :
5
great service
Eddie P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Z.
Évaluation :
3
When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.
Alison C.
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Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Wendy C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenford P.
|
Expérience générale
Évaluation :
5
I only rented a Uhaul Truck
Donald T.
|
Online Move In
Évaluation :
4
Very nice people working there.
Charlet O.
|
Expérience générale
Évaluation :
4
Staff and Manager where very polite and helpful.
Jeffrey E.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cerita J.
|
Expérience générale
Évaluation :
1
Upon moving out there was mice feces all over my items… totally disgusting.
SHONNETT W.
|
Expérience générale
Évaluation :
5
Everything went well. Just whaling on my $100 deposit. Thank you for your service
DARNELL FERNANDO P.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sierra P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg H.
|
Premières impressions
Évaluation :
2
I canceled reservations I need money back
Privacy R.
|
Online Move In
Évaluation :
5
Great personal service.
Michael D.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thelmela B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
April H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy & William R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MILDRED W.
|
Expérience générale
Évaluation :
5
The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *
Walter G.
|
Expérience générale
Évaluation :
5
Merci
CASSANDRA B.
|
Premières impressions
Évaluation :
5
The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!
Nathan H.
|
Premières impressions
Évaluation :
5
Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..
ANNEKA G.
|
Premières impressions
Évaluation :
5
N/a
rashawn r.
|
Expérience générale
Évaluation :
4
I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.
Annissa R.
|
Expérience générale
Évaluation :
4
Bien
ABDUL RAZAK K.
|
Expérience générale
Évaluation :
5
Good service
ABDUL RAZAK K.
|
Premières impressions
Évaluation :
5
All good..
Thanks
JAIRO M.
|
Expérience générale
Évaluation :
5
Helpful crew
DAVID G.
|
Expérience générale
Évaluation :
1
I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!
AARON L.
|
Expérience générale
Évaluation :
5
All of the staff were very helpful and pleasant
Stuart M.
|
Premières impressions
Évaluation :
3
A lot of dust and pollen got into the room I had.
Alwayne A.
|
Expérience générale
Évaluation :
1
Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.
Michael W.
|
Expérience générale
Évaluation :
2
All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items
heidi d.
|
Expérience générale
Évaluation :
1
Refund process was extremely cumbersome, I will not use UHaul again
Karen F.
|
Expérience générale
Évaluation :
5
Very professional, knowledgeable, and timely in all phases of this reservation process.
ELLIS M.
|
Réservation
Évaluation :
1
Worst storage facility EVER! . It's a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can't get a call back.
Naomi C.
|
Expérience générale
Évaluation :
2
My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.
Michael M.
|
Expérience générale
Évaluation :
5
Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.
Donna V.
|
Réservation
Évaluation :
4
The Manager was very helpful and the deliveries and storage worked out great.
andy s.
|
Expérience générale
Évaluation :
5
This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.
George H.
|
Expérience générale
Évaluation :
5
Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.
Bev K.
|
Réservation
Évaluation :
5
Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.
andy s.
|
Réservation
Évaluation :
1
I had a loss of close to 200$, the rats in this facility mad most of my stuff useless. I have used public storage for 3 months and it was just awesome. When I told the store incharge he was not bother
Varun K.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.
