Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I returned with the gas the level the same as I got it I put 10 dollars in but still charged me for gas I guess this is a issue so almost 100 dollars for 2 hrs not acceptable will not recommend
joshua H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn M.
Évaluation :
5
great service
Eddie P.
Évaluation :
5
The gentleman that helped me was very efficient and nice.
Thaddeus R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D.
Évaluation :
4
None. Great experience.
Martin O.
Évaluation :
5
Nothing, everything was as I expected. You had a truck with the equipment I requested, and the process was easy. Good job
JEFF H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAVERN E.
Évaluation :
5
The miles per gallon (MPG) was terrible. Get better trucks that do not use so much gas.
David P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy S.
Évaluation :
5
Great! I was in and out in 2 minutes. They made the check in so easy!
John W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Raymond B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandy H.
Évaluation :
5
Very friendly, professional people. I believe it's a family business and you can see they take pride in customer service. Merci encore!
Kurt M.
Évaluation :
5
excellent service
Eddie P.
Évaluation :
1
Make sure the,equipment is clean last time I rented a regular truck, there was no gas in there I took pictures to let them know they toady ignored me that wasn't right at all.
Evelyn R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taneshia W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bleu A.
Évaluation :
5
They make the drop off very quick and efficient. I drove in and was out of there in 2 minutes.
John W.
Évaluation :
1
My rental equipment kept shutting off
shamika M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Harold D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina L.
Évaluation :
5
Everything was great.
Victor G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
THOMAS J.
Évaluation :
5
Just plain graditude. Thank you, you did a great job and I appreciated it!
James K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laurel S.
Évaluation :
5
The people at this location in Benton Harbor are always friendly and helpful. It is a pleasure to do business here. No hassles.
Peter S.
Évaluation :
5
Not really anything. The employees were very friendly and helpful.
Jesse D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James P.
Évaluation :
2
Pick up was smooth, truck was clean; however, I found the front desk service sub parâ€"no greeting, side conversations, eating while typing / checking in. I felt like I had interrupted social time. I think friendliness goes a long way in customer service and friendly was not the vibe that afternoon. Glad I did my pre-check online; I can only imagine the reception had they needed to do more work.
Tracy B.
Évaluation :
5
Eric King was very nice. Keep it up :)
Russell S.
Évaluation :
5
Nothing.
Barbara G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda H.
Évaluation :
5
The dropping off of equipment was very quick and easy.
John W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Janice W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
steven S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kelly M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Julie K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
john R.
Évaluation :
5
great service
Eddie P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Z.
Évaluation :
5
The woman in charge was friendly knowledgeable and helpful. Her upbeat attitude was a great way to start an otherwise slog of a day.
Judy M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Josh W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark V.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mike Z.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mike B.
Évaluation :
3
I never made it to this location.
Joseph D.
Évaluation :
5
Nothing. Wish thhey have more space for their business which is conducted with professionalism and personal and relational care.
Kristopher G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlene P.
Évaluation :
3
the brakes were bad and half way through trip the ABS ligts came on 3 times
Kimberly F.
Évaluation :
5
Awesome experience!
Ronald M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyler C.
Évaluation :
3
The person I spoke with on the phone at (219)-322-2905 told me I would not have to worry about the mileage because I had to go out of my way to pick up the truck. After I returned the truck, I was charged for going over on the allowed mileage. I was misled. You can feel free to refund me the amount i was charged for going over on miles, when i was told not to worry about that.
Christopher D.
Évaluation :
5
Dropped off after hours.
RUANNE R.
Évaluation :
3
When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.
Alison C.
|
Premières impressions
Évaluation :
5
Very easy to drop off the unit. My only problem with the whole process of renting was the online check in process
paul N.
Évaluation :
5
Was told to take pics of the truck but was not told I needed to upload the pics to a website withing 30 min. So when I brought the truck back Was told I could not upload the pics now
Jerry S.
Évaluation :
5
The app wouldn't load. Chatting online was not connecting. I talked with another customer checking in an we both agreed that it was horrible and a waste of time. I am unsatisfied with the technology piece process. My time is valuable and I can't get it back. Th see e we're trucks blocking the check in area. I expect to be contacted by a person from corporate to here the story. Again I am using my time to improve your business! geoeddy@att.net
George E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bryan W.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Thiago C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carolyn M.
Évaluation :
5
Took a little while for someone to come to the front counter when I arrived, but they were very busy outside on a cold blustery day & there were only two employees, so no problem. I got checked in & set up in just a few minutes, SUPER new & clean van, and taken care of immediately when I returned. GREAT experience!!!
John F.
Évaluation :
5
Better directions for the key Dropbox when returning vehicle. Especially if returning vehicle after hours. I ended up giving the key to an employee who just happened to pass by as I was using the app to return equipment.
David R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Wendy C.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MOUSTAFA E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack R.
Évaluation :
5
Not a thing. Great job!
Christopher N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenford P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan G.
Évaluation :
2
Make sure the vehicle is properly maintained..
LASHONDAROCHELLE S.
Évaluation :
1
vehicle was only 3/4 full with gas. The truck was not very clean. The truck drove and rode very rough and shook really bad when I accelerated over 45 mph.
robert F.
Évaluation :
5
Very helpful.
Quintessa C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Quintessa C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph S.
Évaluation :
5
Great customer service! Every time!! Thank you.
RENETA M.
Évaluation :
5
No one ever comes outside, have used this location 3x. This last time there was a pizza party going on, was hard to get anyone's attention. I asked where I could share feedback about the truck not being clean, and the mechanical concerns, an associate told me "You wanna complain? Just call 1-800-GOUHAUL. Not a good experience this time at all.
Daniel B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAYMOND MERRL B.
Évaluation :
5
It was a bit dirty but it is a cargo van so no worries. When I tried to leave there was a semi blocking all the cars in the parking lot. 3 of us had to sit in our cars to wait for someone to move it.
rebecca S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
douglas W.
Évaluation :
1
Over charged me, corrected it by credit of entire purchase and then re charged. Cost me $44 in overdraft fees. The dolly I was supposed to get wasn't there, had no idea where it was. Cost me double to rent. Very unhappy.
Randall P.
Évaluation :
5
great service
Eddie P.
Évaluation :
3
Only one person working. Slow. Inefficient. Someone out of site answering questions for employee but no one else came out to address growing line. Wait was long
KELLY LYNN V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Blanca R.
Évaluation :
5
Return went well. A little confusing as to where to park the truck when dropping off as it is pretty tight in there and didn't want to pull in to the wrong drive with a big truck and trailer that I would have had a hard time backing out.
Earl M.
Évaluation :
5
Very friendly and accomodating.
Michael S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Todd Z.
Évaluation :
4
Windshield was covered in ice. There wasn't a scraper/brush to clean it. Windshield washer frozen. Rear cargo door frozen shut, needed a lever to break it free. I picked up the truck at 11:00am, someone should have checked these things before pickup
Richard F.
Évaluation :
5
I only rented a Uhaul Truck
Donald T.
|
Online Move In
Évaluation :
4
Very nice people working there.
Charlet O.
|
Expérience générale
Évaluation :
4
Staff and Manager where very polite and helpful.
Jeffrey E.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cerita J.
|
Expérience générale
Évaluation :
1
Upon moving out there was mice feces all over my items… totally disgusting.
SHONNETT W.
|
Expérience générale
Évaluation :
5
Everything went well. Just whaling on my $100 deposit. Thank you for your service
DARNELL FERNANDO P.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sierra P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg H.
|
Premières impressions
Évaluation :
2
I canceled reservations I need money back
Privacy R.
|
Online Move In
Évaluation :
5
Great personal service.
Michael D.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thelmela B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
April H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy & William R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MILDRED W.
|
Expérience générale
Évaluation :
5
The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *
Walter G.
|
Expérience générale
Évaluation :
5
Merci
CASSANDRA B.
|
Premières impressions
Évaluation :
5
The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!
Nathan H.
|
Premières impressions
Évaluation :
5
Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..
ANNEKA G.
|
Premières impressions
Évaluation :
5
N/a
rashawn r.
|
Expérience générale
Évaluation :
4
I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.
Annissa R.
|
Expérience générale
Évaluation :
4
Bien
ABDUL RAZAK K.
|
Expérience générale
Évaluation :
5
Good service
ABDUL RAZAK K.
|
Premières impressions
Évaluation :
5
All good..
Thanks
JAIRO M.
|
Expérience générale
Évaluation :
5
Helpful crew
DAVID G.
|
Expérience générale
Évaluation :
1
I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!
AARON L.
|
Expérience générale
Évaluation :
5
All of the staff were very helpful and pleasant
Stuart M.
|
Premières impressions
Évaluation :
3
A lot of dust and pollen got into the room I had.
Alwayne A.
|
Expérience générale
Évaluation :
1
Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.
Michael W.
|
Expérience générale
Évaluation :
2
All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items
heidi d.
|
Expérience générale
Évaluation :
1
Refund process was extremely cumbersome, I will not use UHaul again
Karen F.
|
Expérience générale
Évaluation :
5
Very professional, knowledgeable, and timely in all phases of this reservation process.
ELLIS M.
|
Réservation
Évaluation :
1
Worst storage facility EVER! . It's a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can't get a call back.
Naomi C.
|
Expérience générale
Évaluation :
2
My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.
Michael M.
|
Expérience générale
Évaluation :
5
Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.
Donna V.
|
Réservation
Évaluation :
4
The Manager was very helpful and the deliveries and storage worked out great.
andy s.
|
Expérience générale
Évaluation :
5
This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.
George H.
|
Expérience générale
Évaluation :
5
Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.
Bev K.
|
Réservation
Évaluation :
5
Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.
andy s.
|
Réservation
Évaluation :
1
I had a loss of close to 200$, the rats in this facility mad most of my stuff useless. I have used public storage for 3 months and it was just awesome. When I told the store incharge he was not bother
Varun K.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.