Évaluations des clients U-Haul Moving & Storage of Bethpage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Bethpage

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FRANKA L.
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Le client n'a pas laissé de commentaire.

robert L.
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The rental truck was clean but needs a tuneup and front end work desperately..

Muhammad B.
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Truck had a very annoying ear popping sound causing headaches throughout entire drive. Also when reached to get the truck snow was on windshield which was then cleaned by the worker.

Jack S.
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Le client n'a pas laissé de commentaire.

gonzalo Q.
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My lights on the car Hauler did not work and the brakes made noise really bad

Daniel C.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

DAWND D.
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Fast and courteous!

Dorothy M.
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My truck 26' not available and diverted to a different location. Only 20' available. Furniture was scratched due to smaller truck , delayed getting truck due to last minute switch so I had movers waiting and very stressful running behind which affected mover on drop off site as well. No advance notice of switch. Upset that furniture was wrecked

David S.
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Overall it was a great experience

Alex R.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Le client n'a pas laissé de commentaire.

Rey C.
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Le client n'a pas laissé de commentaire.

Amanda B.
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Truck was not ready. We waited for an out to get our truck even though I had a reservation online I was told at the desk that they didn't have our truck. Finally an hour later we were given one that was a size smaller than the one I rented.

Alex E.
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Le client n'a pas laissé de commentaire.

JOHNANIELLO B.
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Le client n'a pas laissé de commentaire.

John G.
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Excellent service and equipment

Svetlana M.
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With online check in picking up a van took only few minutes. Drop off was even quicker.

William D.
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Le client n'a pas laissé de commentaire.

Michael A.
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The customer service assistant at the front desk did not inspect the truck's fuel gauge before I rented it, but told me to take pictures of it before and after use. When I returned the truck's key, I showed him the pictures, but he was inattentive since he was distracted by his phone.

Dennis T.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

Richard R.
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Le client n'a pas laissé de commentaire.

CONNIE M.
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Le client n'a pas laissé de commentaire.

Timothy Q.
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Le client n'a pas laissé de commentaire.

Gregory N.
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Le client n'a pas laissé de commentaire.

Akshit N.
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Taking a star away, as staff needs to be friendlier. When I pulled the truck in, and the employee approached, there was greeting or nothing. Even after I greeted the worker, no response, only thing that was said was "youre good to go, no extra charges". I don't know, but drop off was easy enough.

H C.
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The staff at this location is great group of friendly people would

Pei Z.
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Le client n'a pas laissé de commentaire.

Happy P.
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Le client n'a pas laissé de commentaire.

JODYETHAN T.
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Was an easy return

BHASKARAN M.
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Le client n'a pas laissé de commentaire.

Jonathan C.
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The Uhaul representative helped me attach the uhaul trailer to my truck, he was very helpful, And professional. I'm definitely going to rent another from the same location and I hope he will be working that day to help me. Thank you!!

Jie Y.
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Welcoming and professional

Masood S.
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Le client n'a pas laissé de commentaire.

john R.
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Nothing

IMRANHAFEEZ S.
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Le client n'a pas laissé de commentaire.

ANTHONYF P.
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Everyone was great.

MARKS G.
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The service was excellent

H C.
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Le client n'a pas laissé de commentaire.

DEIDREL F.
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A+++👍

JAIME C.
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My issue was that I scheduled my truck for the Hempstead location with a 7am pickup time and the company changed the location to Hicksville and the pickup time to 1pm which not only was it an inconvenience but completely unprofessional to email me my initially confirmation and then text me the change 2-3 days after my initial reservation was confirmed. You all need to make sure that when you provide the option for a specific truck, van, etc. at a specific location and time without having indicated that it may not be available then you should fulfill the reservation. We pay money for a service to be fulfilled as we asked when it's indicated to be available as requested for you all to do the complete opposite.

JEEVANPREET S.
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Damian made this visit pleasant. if he wasn't there I be giving this review all thumbs down. He went beyond and helped me with reservation. I had reservation at nearby uhaul STEVDAN GRAPHICS via web and upon getting there no one was there and following instructions on web when I get to lockbox it was empty and finally after getting hold of person over the phone he stating that's its suppose to his off day and there is no one. that is reason I ended up at this uhaul and over phone I was getting even passed because even though I never got the truck my rental started and now they wanted me to go back to location to return rental long story short Damian helped me and saved me lot of trouble. thank you

Fred C.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Le client n'a pas laissé de commentaire.

KENNETH H.
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Employees were excellent. Process was simple. Will definitely rent again.

zenel L.
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Make sure the equipment to be 100% in a good conditions!

Georgios K.
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one person was working and had a long wait time, Rep was very polite. he needs some additional helpers!

Charles D.
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Robert Hairston was excellent, easy in and out.

MICHAELE F.
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Counter person was knowledgeable and courteous . Van was new and in great shape. Great experience !

JOHNP B.
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Didnt catch the name of the gentlemen that I worked with but he was very courteous and really streamlined the process, both when I picked up the rental and when I dropped it off.

Jeffrey A.
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Le client n'a pas laissé de commentaire.

Pedro V.
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Le client n'a pas laissé de commentaire.

RODERICKWILLIAM R.
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Le client n'a pas laissé de commentaire.

brett S.
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I was called by a Uhaul representative and told that I could do one way service from this location to Huntington Station NY. When I got to this location, I was told I had to bring it back to that location. Horrible service! I would not have chosen this location if it was round trip. Very inconvenient.

John C.
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Le client n'a pas laissé de commentaire.

Andre H.
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Too many steps for return of equipment after hours

Anthony D.
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Le client n'a pas laissé de commentaire.

STEVEN K.
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Le client n'a pas laissé de commentaire.

JOHNF D.
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expert and fast service

James F.
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Le client n'a pas laissé de commentaire.

William E G.
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Nothing

Aleksandr P.
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Le client n'a pas laissé de commentaire.

Parmod G.
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Le client n'a pas laissé de commentaire.

Renee R.
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Le client n'a pas laissé de commentaire.

Robert F.
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I thought my customer service agent was very friendly and helpful. Great to have professional personnel staffed as it makes the otherwise dull experience much more enjoyable.

DK L.
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my representative at time of pick up was very helpful , top notch guy. appreciated his help.

cathy S.
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Le client n'a pas laissé de commentaire.

Laura V.
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Excellent, friendly, helpful workers.

Kathleen H.
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Easy to get truck with online pre-registration.

Henry F.
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Great as usual

Skylar I.
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Nothing is clear on how to retrieve the rental from the app and there was no help on site at 10:30 am when I went to pick up the rental. On top of it, there is awful cell service, so it was very hard to pick up the rental via app.

Maria D.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Yjasmina K.
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Le client n'a pas laissé de commentaire.

Moshe S.
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Crew was very nice and I will use this location again in the future. Thank you

MATT S.
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Le client n'a pas laissé de commentaire.

VINCENT T.
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Le client n'a pas laissé de commentaire.

Karnav P.
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Le client n'a pas laissé de commentaire.

john R.
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We needed a large Van so it will be easier to drive and the van was great. Brand new vehicle and my son had no problem maneuvering the . vehicle Thanks so much!

SAVINDERSINGH L.
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I was charged a credit card fee of over 4 dollars which i was not told ahead of time Which i consider a sham I intend to file a legal complaint with the state soon

FELIPE L.
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Easy P/U and Drop off and Great Staff to help!! Would Highly Recommend

mike A.
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Le client n'a pas laissé de commentaire.

JOHNSALVATORE S.
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Le client n'a pas laissé de commentaire.

Melvin A.
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Damien was excellent. Quick, efficient, and well knowledgeable. His customer service was above and beyond and he is truly an asset. Damien needs to be rewarded as well as appreciated:

Marklin M.
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The cab smelled like cigarettes. The window was plastered with dead bugs, you could barely see. The cab inside was dirty. Had to clean the seats, spray, and scrub the windshield. Both mirrors were filthy and had to be scrubbed clean to see.

Sandra G.
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Le client n'a pas laissé de commentaire.

NICHOLASJ F.
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Le client n'a pas laissé de commentaire.

Sonia O.
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Le client n'a pas laissé de commentaire.

CHARLES C.
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First time tried Mobile Pick Up. It was a terrible experience.

roy S.
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Le client n'a pas laissé de commentaire.

Kevin O.
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Firstly, I scheduled my Uhaul rental over one week prior to my rental pickup. I was moving my apartment the next day and I only had that day to rent this vehicle HOWEVER Uhaul sent me a casual text saying that my rental was CANCELLED due to availability. THE DAY BEFORE MY RENTAL. I called the number U-haul provided me... I spoke with a representative who basically told me that there was no vehicles possible to be rented within the ENTIRE Tri-State area and offered zero apology and EXTREMELY RUDE. I couldn't believe the customer experience I went through, but it only got worse from there. Luckily, the Representative was completely incorrect and I easily found a singular truck over 60 miles away near my parents house in Bethpage, NY. (I was moving out of Jersey City, NJ)... the fun doesn't end here. Due to the short notice, time was of the essence and I had to pick up the vehicle at the very opening of the business day at the location. The only employee working the store showed up 40 MINUTES LATE. There was a giant line of angry customers waiting for his arrival. He acted very nonchalantly and offered ZERO apology. I will very unlikely be renting from ANY U-Haul location EVER AGAIN. I will take my business to more local rental groups. This experience was completely insane and EXTREMELY unprofessional. Jesus freaking Christ....

Dimitriy V.
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Le client n'a pas laissé de commentaire.

Emily M.
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The employee opening the store the date of return was late to open the store by almost 40 mins. There was a line of 6 people waiting on him to open. He pulled up with headphones on and walked out on his cellphone texting not acknowledging any of the people waiting, no apology, nothing. Then had his earphones in while taking care of customers and was on his cellphone. Will never use this location again.

eidres A.
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great

vasilis N.
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Le client n'a pas laissé de commentaire.

Mitchell H.
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I think the rep at the counter can use some help. Hire a second person.

Jesse S.
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Employee there at drop off had a line of people, air pods in ear, and kept tapping them off when it was the guests turn to speak. The feeling of not being prioritized over music is dissatisfying. Employees should not have AirPods in ear when having conversations with guests, it's rude.

gary A.
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Location did not have a full compliment to be able to rent trailer. Additionally I had to leave and come back after purchasing what uhaul lacked. Equipment was barely operational and I had to actually fix it to make it useable. Several other things but never again with uhaul.

Non reviews have been submitted for this location.

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