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MICHAELF F.Customer Reviews for U-Haul Moving & Storage of Bethpage
Testimonials From Recent Customers
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The two employees I interacted with has very good customer service and were very polite and pleasant despite the rude customers they assisted before they helped me. When my husband and I returned the vehicle, we made the employee laugh because we couldn't stop laughing at how ridiculous the person on the phone was acting. We gave him kudos for how he handled that situation. Overall a great experience. Thank you to the employees at U-Hall in Hicksville.
Kimberly F.Watch out for billing
charles J.Robert is Amazing person 5 star âï¸
Shiraz A.I would like to say, I have been to other uhaul locations in the hempstead and queens location, but the uhaul location in Hicksville off of Route 107, where i rented an Auto Trailer over the weekend, was a great experience. They were friendly, courteous, help me attached the auto trailer to my vehicle. I normally rent the auto trailer a few times a year, and I plan on going back to this location. I was in and out in 20 minutes.
Narvendra S.Super quick pick up and return. 5star
Gianvito M.Stopped by for a last minute rental sunday afternoon on may 15th. ROBERT was able to accommodate my needs in a fast and professional matter. Will definitely be back here
MARCOSE C.I drove hardly 10 miles and you charged me for 6 gallons. What right did you have to do that ? I expect a refund for this rip off gas price. Other than that it was a good experience
harry R.Robert who waited on me was great thanks
Michael S.I rented a car dolly. If you could have a 2 hour rental that would be great. I only used the car dolly for 51 minutes.
Ken I.I highly recommend Thanks !!
Durgesh K.The employee that was on staff was fantastic.
JEFFREY R.Worst customer care had an emergency waited for 70 min on phone call for representatives to come . Will never rent or recommend Uhaul to any body
Davinder S.manager was excellent
Scott D.Very good service thanks see you again
Davinder S.When I originally booked the reservation I reserved a location closest to my house. When I arrived to pick up the van the app told me i was in the wrong location and directed me to another usual site a bit further away. Not a big issue HOWEVER better communication to notify me of the change would of been nice as I had a test time and would of planned accordingly. Also when checking in for the van pick up i was told my lic and picture were not good for verification and that I needed one of a few items to proceed. Again a warning of this potential need could of been more clear. (Instruction video didnt not address this need)
Louis M.This facility is by far the best truck rental location. I have the highest praise for the staff as well as the equipment. I will be back many more times.
Joseph S.Perfect
Shiraz A.Cleanest rental vehicle I have ever seen in 40 years!!!
Benett P.Have rented there b4, and big improvement in customer service since 2020 when a young lady was in charge. The morning guy (sorry didn't get his name) is very polite, and seems to like his job, greets you, and is affable. The afternoon/evening guy also greeted. That is important to customers.
Aaron D.Bien
Chander M.Great customer service,recommend to all !
Donald L.Service person misjudged size I needed. Was too small. Had to rent larger size from another location.
Robert N.Have more trucks available for walking reservations.
Mitchell H.Great service
Jeffrey F.The worst experience ever !!! Picked up truck on dead empty The front end was in need of repair , the transmission was slipping and leaning fluid I've called 3x customer service without any help then I get a ostentatious bill !!!!!! HORRIBLE I've been a customer for over 20 years NEVER AGAIN WILL I USE OR RECOMMEND UHAUL
Richard D.Thank You, Robert is a great asset to the u-haul family. Helpful and knowledgeable Vin Valente
Vincent V.Good experience
Eric T.Excellent costumer service 👍🏼👍🏼
rene H.great service at the counter. vehicles are always immaculate. keep up the good work.
louis M.Amical
Ken K.Very good service thanks
Davinder S.Pretty good service. Will come here again. Line on a Saturday can be faster, maybe have more people checking in. Definitely make a reservation. Attendant pointed out the end of the month there are a lot of moves, people were calling and had to be turned away or ended up with a truck bigger than what they wanted. We were happy with our experience.
Paul M.Attendant was excellent
thomas L.Apsuletly nothing perfect service
sebil C.Excellent
Ken K.Staff member who assisted me on Sunday March 13, morning at 8:15-8:30 am was courteous. efficient and provided outstanding service.
Joseph M.Straps were frozen on first car hauler issued and could not not be unfastened to use. Needed to swap out for second one on lot. Fortunately, this was identified before leaving and sales assistant was quick to make Change causing little delay.
Michael S.Good service
GAUDENCIO T.Amical
ken K.This is my go to U Haul rental center. They have plenty of vehicles/trailers in stock.
Michael M.I use UHaul because of the customer service I don't believe there is a better team out there when it comes to moving
BENJAMINFAUSETT B.Good service I am very happy
Davinder S.Customer service was rude. My pickup time was 7am. They were not there until 8am. Never apologized for being late.
Bheesham S.Check tire pressure on vehicle
Cathy M.This location is always helpful and attentive.
Michelle V.Heat was not working well
JITENDRAK P.The gmc van I used smelled like someone had been smoking inside it and there was cigarette ash inside. The steering wheel needs an alignment as well the windows were very dirty and it made it difficult to see out of them at times. The dirt was on the inside of the glass.
Michael E.I often rent trucks from uHaul but i wish the process of renting a truck wasn't so timely. If there was a way that Uhaul can save and keep our drivers license and personal information on file so that everytime i come to rent a vehicle we dont have to do that same process. Save a profile with customer info already in there and maybe only update when needed, Just a suggestion, thanks
SARAHT E.Easy transaction, all done remotely on my phone, very convenient
Michael P.What you could improve is if you return the truck without putting in the same amount of gas you get charged a 30 dollar fee plus 5 dollars a gallon. I was afraid to go to a gas station since I never drove a huge 26 foot truck before. So I was 3 gallons short and had to pay 45 dollars seriously I think is ridiculous so to day will not be using you again
Joy A.Very easy process. Very satisfied
ANDREWSTEVEN M.Both staff members when picking up and returning this truck were very friendly and helpful. They made the pick up and drop off seamless and very quick, great staff members!
Keith C.