Évaluations des clients U-Haul Moving & Storage of Bexley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Bexley

Cote générale :

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Ashlee B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA B.
Évaluation :

Awesome customer service! Equipment very clean and well maintained! 5 Stars across the board!

lenora l. | Expérience générale |
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The staff at this location were veryhelpful and professional.

Laralyn D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Darlena B.
Évaluation :

This is absolutely hands down one of the best U-haul locations I've ever visited. The staff at this location and very professional and the facilities are clean.

Bradley B. | Online Move In |
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Le client n'a pas laissé de commentaire.

CHERYL O.
Évaluation :

Communication, I was not informed about the vehicle not having a pull out rail for easy on/off load. I rented a dolly To move Appliances . Normally this is attached. I couldn't complete my moving.

DENISE H.
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Le client n'a pas laissé de commentaire.

LARALYN S.
Évaluation :

Excellent process — keep this staff and GM!

Katelyn W.
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I used the mobile, non-contact option. It was complicated and the app had some issues that made the process longer. Also, it was not non-contact. Someone handed me the keys, and then took the keys from me.

Laralyn D. | Premières impressions |
Évaluation :

Your GM at the Bexley location was incredibly professional and helpful. Her experience was obvious, and she is the reason I’ll rent here again!

LARALYN S.
Évaluation :

Hold onto your GM at the Bexley location. She is fantastic!

RIKKI G.
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The furniture dolly I requested was not provided, and I was not aware of this until I reached my destination. Employees were very friendly and helpful.

JONATHAN R.
Évaluation :

Fire Adesha Petersen-Barcus her additude was very unprofessional she apparently didnt want to be their at work she wasnt friendly and once I asked her about the price she became very irritated and I also asked her about the drop off location she didnt know the information and I then asked her isnt it on the computer her customer needs alot of work and maybe she just not need to be working their at u-haul I will never use that location again nor will I recommend any one to go their.

Michael P.
Évaluation :

I can't think of anything

Yvette B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kirsten F.
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The employee who assisted with checking me out yelled at me and I didn't appreciate it. It was late and I did not feel safe adding fuel to the truck. I told him I was ok with a a fuel charge and he yelled at me.

leon C.
Évaluation :

Clean and friendly

lenora L.
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Great customer service!

Joseph W.
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Everyone made experience great! Quick out and quick return- price good.

WENDELL W.
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Everything went smoothly.

Murphy S.
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Le client n'a pas laissé de commentaire.

DANE W.
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Le client n'a pas laissé de commentaire.

CAROL T.
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Le client n'a pas laissé de commentaire.

AJA G.
Évaluation :

Justin is always rude, to me and other black customers...been a customer since nov.2019...I always have snot/spit on my storage units...so I guess no one really monitors the cameras...also its pretty crazy how I spoke to multiple uhaul employees that couldn't explain why I wasnt eligible for the first month free storage with truck rental...when I spoke to Heather in customer service...she was sweet and went above and beyond to help...also 2 days later I am still recieving emails about my "free first month of storage" but I'm not eligible...I'm over it and will soon be done with uhaul...

Donna E.
Évaluation :

We returned the truck a few minutes after 7 pm and had to have the employees open it back up to get his wallet. They still charged us overage when we were less then 10 minutes late. Please have the mgr let people know there is a overage when she transfers the vehicle so we can get extra time.

Wendell W.
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There was nothing I could think of the transaction went smoothly.

GREGORY F.
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Le client n'a pas laissé de commentaire.

Josh M.
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staff was friendly and the truck ran like a champ i was very pleased

THOMAS V.
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How could you let equipment leave the yard with a seriously cracked windshield? How could you represent a vehicle had cruise control when it did not?

Elizabeth M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jon K.
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Le client n'a pas laissé de commentaire.

Thomas K.
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I can't remember her name, but the general manager on duty on Saturday morning, September 19, was fantastic. Super quick pick-up process, and all the while helping another associate deal with another issue. Returning the truck was a breeze as well. Best U-Haul experience I've ever had, and I've rented many trucks in my life.

Brandy B.
Évaluation :

It would have been nice to have been greeted by a friendly smile after the stress of driving a 10' truck (towing a vehicle) for three hours. Staff seemed inconvenienced that they had to help me check in.

Tyler W.
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App could not communicate with phone location service to check equipment in after hours, otherwise fantastic experiance as usual.

Tyrone J.
Évaluation :

Add vehicle storage to site.

SAMUEL F. | Expérience générale |
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Manager female black discourtous,rude ,arrogant,egotistical,no professional work ethic an encouraging the same behavior to her staff, other than that the experience was fine💀

Michael F.
Évaluation :

From check in to check out it was smooth and the service was excellent

Anita A. | Expérience générale |
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The only staff person that I had a bad experience with was the manager. She was rude when I contacted her due to my inability to get into the facility. Her condescending attitude would prevent me from ever using or recommending Bexley’s storage facility.

Hannah W. | Expérience générale |
Évaluation :

The manager there was really rude in some of the employees are not always helpful however towards the end when I was moving my stuff out it seemed I had a better experience than when I first move my stuff in.

Andrew C.
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Le client n'a pas laissé de commentaire.

LIZ R.
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Le client n'a pas laissé de commentaire.

Cha'Von H.
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I needed a refund for equipment that wasn't used and I was denied the refund!

CARLOS Z.
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Le client n'a pas laissé de commentaire.

Matthew L.
Évaluation :

It took me 25 minutes to get through the process. I was almost late to the appointment that I was using the truck for and I failed to look at the gas gauge. When I returned (after 18 miles in a Ford F150) the gauge was at 3/4 tank. I realized it must not have been full when I got in it. I called uhaul the next day and they refused to refund the gas money I had been charged because they said I should have addressed it before I left.

Christopher S.
Évaluation :

Everything went as planned.

Desmond P.
Évaluation :

Very poor management and customer service. Completed mobile check in and got charged $30 because "I didn't complete mobile check in". No one willing to correct the error.

CALVIN C.
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Great staff !

Sherri B.
Évaluation :

Very friendly and helpful at this location

Rene A.
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Le client n'a pas laissé de commentaire.

NICK M.
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Le client n'a pas laissé de commentaire.

MICHELLE G.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Brian G.
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Le client n'a pas laissé de commentaire.

Steven P.
Évaluation :

Easy pick up and drop.

James H.
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Le client n'a pas laissé de commentaire.

Antoinette M.
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I was impressed with how easy it was to reserve a Van, pick up, drop off and process billing. I was impressed by how knowledgeable, patient (we asked a lot of questions) and professional the young man was that helped us. I would not hesitate to use this location again for rental and possibly for storage. Thanks!

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

DONNELLA D.
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Le client n'a pas laissé de commentaire.

LISA L.
Évaluation :

Everything went very well.

Christina H.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
Évaluation :

Very convenient right off the highway location.

Thomas T.
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Don't rent that Ford to anyone. I still see it sitting out. It's a bad ride and worse than any truck I've driven in twenty-four years.

GAYLE P.
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Le client n'a pas laissé de commentaire.

Walt W.
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Le client n'a pas laissé de commentaire.

DONNIE B.
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Le client n'a pas laissé de commentaire.

Adrienne M. | Premières impressions |
Évaluation :

Terrible customer service. The staff act like you're not even there and continue to talk to one another. There was a man training/explaining to another employee how to do something while completely ignoring me, while I'm waiting for 10 min, in 90 degree weather. Train your staff after hours please.

melissa C.
Évaluation :

Le client n'a pas laissé de commentaire.

Megan A.
Évaluation :

Le client n'a pas laissé de commentaire.

Sallie V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHITRA S.
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Le client n'a pas laissé de commentaire.

Sallie V.
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Le client n'a pas laissé de commentaire.

CAPRECE H.
Évaluation :

Raekwon was very pleasant and helpful.

Christopher S.
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Le client n'a pas laissé de commentaire.

gray S.
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Le client n'a pas laissé de commentaire.

JAMES C.
Évaluation :

The blankets and dolly in the truck, that were not requested, took up valuable space when trying to utilize limited space. We have used uhaul several times in the last few years and this was the first time we encountered that.

Brandye S.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew C.
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Le client n'a pas laissé de commentaire.

allen R.
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Le client n'a pas laissé de commentaire.

Miguel G. | Expérience générale |
Évaluation :

The staff at Bexley was excellent. Can't ask for a better experience. Well done.

MARTHA T.
Évaluation :

The Reps at the counter were wonderful. And, yes I will use this location again.

Nathan M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

NATALIE S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff S.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY K.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary W.
Évaluation :

I had no complaints or issues.

GRANT H.
Évaluation :

Originally went to the store on East 5th Ave. The store was supposed to open at 9 and I stood outside until 10:15 at which point I left and went to the Bexley store. Completely ridiculous that I had to wait and nobody ever showed up. Significantly impacted my moving process and should never be able to happen. The Bexley store was great and very helpful, but again, I should have never have had to even go to it in the first place.

NATISHA P.
Évaluation :

Great customer service

Rebecca B.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY S.
Évaluation :

I still can't believe the misleading pricing. It says $19.95 in big letters on the side of the van. Sure, that's how much you'll pay to rent a truck AND NEVER USE IT. The additional charge of dollar per mile is crazy to me. The whole point is to move stuff from one place to another, so everyone is going to have to from the U-Haul place, to the "from" place, then the "to" place, then back to the U-Haul place. That's exactly what we did. All three places were on the same side of town, I feel like not many people could have driven it less, considering the whole point is to move stuff around. We still ended up paying over $40, more than twice the advertised rate. It's absolutely misleading. And then they still want you to put gas in it on top of that!

Terry S.
Évaluation :

Get Rid of the covit 19 lol

Eric R. | Expérience générale |
Évaluation :

This is our third time renting from uhaul on alum Creek. Every time we have been happy. We did not have a reservation for whatever wanted but we ended up getting the truck we wanted because the staff did a quick clean for a truck that was just brought in

PAULA A.
Évaluation :

I arrived a little before 7am on 7/22 and the location was already open. The associate was so knowledgeable, pleasant and helpful. On returning, I was immediately helped by another knowledgeable, pleasant and helpful associate who made the process quick amd easy. Actually, when I called to make the reservation, that was another helpful and friendly associate. Great teamwork! Five stars!

Kristy S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

John H. | Expérience générale |
Évaluation :

Very helpful staff!

BRENDA W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Keith F.
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Le client n'a pas laissé de commentaire.

THOMAS S.
Évaluation :

Great service

DAVID R.
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Le client n'a pas laissé de commentaire.

JEROME B.
Évaluation :

Great customer service

TYGER R.
Évaluation :

The staff had amazing Customer service very pleasant and knowledgeable. Great to work with maintained the proper social distancing and just a joy to interact with. Thanks guys

Elisabeth L.
Évaluation :

Manager Adesha Peterson-Barcus was very nice and helpful.

Brian C.
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Le client n'a pas laissé de commentaire.

STEPHEN S.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMUEL F. | Premières impressions |
Évaluation :

Blessed Adventure completed...... A'se

Brian S.
Évaluation :

Le client n'a pas laissé de commentaire.

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARSHALL L.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY H.
Évaluation :

Le client n'a pas laissé de commentaire.

John A.
Évaluation :

Le client n'a pas laissé de commentaire.

DARLENE W.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROL O.
Évaluation :

The staff is excellent-- fast, courteous and competent.

Mallory F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BRENDA W.
Évaluation :

Customer Service was top notch!!! No complaints. Thank you Justin and team.

TERESA L.
Évaluation :

Tell them that they need to have the app to turn in the rental.

JAMES A.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent C.
Évaluation :

The service team was outstanding!

DAVE B.
Évaluation :

The guy who hooked the tralor up th my truck didn't check to see if the correct ball was in the hitch . The tralor didn't come off the ball but made a tone of noise.

KIMBERLY G.
Évaluation :

Over all good experience however the light did not wot in my unit so it was hard to see

Jordan K.
Évaluation :

Very rude customer service. Went in for help and it was like I bothered the woman behind the desk just for being there. Very short with me, rude, and unhelpful with my visit. When I tried to return my vehicle I was met with no help outside even though there were 0 customers inside. Very lazy and very rude employees, will not be back to this location

Judith B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

douglas w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LORENZO J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nathaniel R. | Online Move In |
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Le client n'a pas laissé de commentaire.

miriam w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kimberly a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Denise S. | Expérience générale |
Évaluation :

Thank you, Uhaul 🤗

Jeanne M. | Premières impressions |
Évaluation :

The salesman that helped us was extremely friendly and helpful.

Miranda R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andre W. | Premières impressions |
Évaluation :

Nicole was very helpful. Great customer service to both team members on duty.

Terrance M. | Expérience générale |
Évaluation :

Excellent customer service

Domanique M. | Premières impressions |
Évaluation :

Fast and easy

Tanya T. | Expérience générale |
Évaluation :

Expensive...

Latasha P. | Expérience générale |
Évaluation :

No comment

Lenge S. | Expérience générale |
Évaluation :

Staff friendly

Miranda R. | Premières impressions |
Évaluation :

Was very courteous & helpful I appreciated it

Tanya T. | Premières impressions |
Évaluation :

Good morning... bigger rooms need larger carts...(LOGIC)...if someone comes while moving in, then you have to share...

Gayle P. | Premières impressions |
Évaluation :

Thanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗

alice k. | Premières impressions |
Évaluation :

Personnel great!

Clive J. | Expérience générale |
Évaluation :

I am happy

alice k. | Premières impressions |
Évaluation :

Great service!

Harold W. | Premières impressions |
Évaluation :

We appreciate your service thank you for letting us make this possible

Dustin M. | Premières impressions |
Évaluation :

This was about as helpful as any moving company could have been,

telthia j. | Premières impressions |
Évaluation :

Very Welcoming!! Nice and Clean

Terrance M. | Premières impressions |
Évaluation :

Great customer service

Tom B. | Expérience générale |
Évaluation :

when I finally made it to the facility to store my things for 30 days FREE I found it was on the 2nd floor, $10 lock and Ins for the storage so much for FREE Never again will I use UHaul

EVIN H. | Expérience générale |
Évaluation :

Great facility, clean, easy to access.

Brock A. | Expérience générale |
Évaluation :

Made mistakes setting up my account to where I did not get 24 hour access and management did not answer after hour calls from me nor the customer service line. Also left multiple voicemails w/no call

Angel C. | Premières impressions |
Évaluation :

the staff here was the best through out the whole process!! would definitely rent from this location again!! Thanks again Angel Crowley

Steve R. | Premières impressions |
Évaluation :

Fast, friendly service and very clean facilities! Only problem was with the after hour card reader at the storage facility! Overall fantastic experience!

Jeffrey A. | Premières impressions |
Évaluation :

Very friendly people working there. The place is very clean and secure.

Shanique B. | Expérience générale |
Évaluation :

If it ever comes a time where I will need another storage, this one will be my # 1 choice. Thank you

EVIN H. | Premières impressions |
Évaluation :

Justin was very helpful in getting me all of the information I needed.

GREG S. | Expérience générale |
Évaluation :

Did some remodeling on the house, basement, garage and needed a climate control storage Used it for 7 months clean, secure, night access, near the freeway. Will come back again if ever need storage

Gregory S. | Expérience générale |
Évaluation :

Great

LATOYA S. | Expérience générale |
Évaluation :

When i put my stuff in i had no bugs (roaches) as i was taking my things out i was seeing some in my boxes...even saw some in storage....thats a big problem

Vanessa B. | Premières impressions |
Évaluation :

Very pleased with my experience. The facility is very clean and the staff was very friendly and kind.

paulette w. | Expérience générale |
Évaluation :

Uhaul at Bexley have me the best service ever. Very clean and well maintained

Rhonda T. | Expérience générale |
Évaluation :

This is a great facility!

melvin g. | Expérience générale |
Évaluation :

Great location and friendly staff.

Annette C. | Expérience générale |
Évaluation :

I think you should have full access it says 24 hours that's all

Sean O. | Expérience générale |
Évaluation :

No additional comments.

Elaine M. | Expérience générale |
Évaluation :

Super clean. Always felt safe and secure. Staff was always helpful and friendly. We moved in during their grand opening - if there were any bumps we did not notice. Best storage ever used.

Brandon B. | Réservation |
Évaluation :

Horrible horrible horrible

Non reviews have been submitted for this location.

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