After hours drop off.Jerry N.
Customer Reviews for U-Haul Moving & Storage of Biltmore
Pour nous contacter
Phoenix, AZ 85016
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MANUEL A.
Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don't give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!Karen C. | Premières impressions
(See previous comment!!) UHAUL sucks!! Stop making promises to your customers, take their money & than screw your customers over...that's what you do!!ARTHUR C.
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL F.
The representative was very short we me and seemed extremely annoyed when I had questions.AMY K.
Le client n'a pas laissé de commentaire.Dennis P.
Everything was greatREGINA H.
One of the best experiences I've had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!Emily G. | Expérience générale
You have the most helpful staff in the 2 locations I went to and continue to go to in the future.MARCIE N.
Anna and her team are absolutely wonderful. Very helpful and nice!!Michelle H.
I have always had a good experience with u-haul on 2626 Indian School rd Phoenix Thank youElizabeth W.
Le client n'a pas laissé de commentaire.Dorothy S.
Le client n'a pas laissé de commentaire.Donald C. | Premières impressions
Le client n'a pas laissé de commentaire.Kristi G.
See aboveSHANE R.
The truck had problems, it was scary to drive that truck, to much vibration when you use the brakes.Candice C.
I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smhapril c. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen D.
It was very easy to access a vehicle and the staff was very informative and helpful.MARISSA U.
Le client n'a pas laissé de commentaire.THOMAS S.
Was very friendly, thanks for making my rental quick.LEE D.
Le client n'a pas laissé de commentaire.John B.
Add a television for customers waiting for their ride to pick them up. Outstanding customer service from the guy that closed out my reservation. Great Place over allLEE S.
The lady at pickup was extremely helpful and very friendly. I enjoyed working with her.Keith W.
Anna was extremely friendly and helpful. I also want to say Terry from the Papago location was also extremely friendly and helpful. Both are great staff members.MICHAEL M.
Good jobMUHAMMAD S.
Le client n'a pas laissé de commentaire.Melika A.
Le client n'a pas laissé de commentaire.Alyssa L.
Fantastic service - very friendly, helpful, and overall just excellent.THOMAS H.
Manager was awesome. Friendly and helpful.Jon B. | Expérience générale
Great job, Thxs!DAWN G.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.JOHN B.
Timothy was super helpful thank youclayton J.
I have rented from this location a few times and every time has been a great experience. Friendly associates and clean trucks!CASE T.
People that help me were great. Truck was awful. Breaks needed to be replace and the transmission kept slipingJacob D.
I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.MICHELLE M. | Expérience générale
The man that rented the truck was rude and made us feel like we should rent elsewhere. We were offended and felt he could have treated us with consideration and some kindness and courtesy.RENA K.
The employee did a great job on finding me the vehicle and equipment that I needed when it was not available. This will keep me as a future customer.Arturo R.
Le client n'a pas laissé de commentaire.Abby M.
I was OVERCHARGED!!!!!!!!!! Uhaul issued refund, this location is STILL trying to charge me!!Andrew P.
Le client n'a pas laissé de commentaire.DEBORAH E.
Waiting almost 30 min for trailer in the sun. 4 people went in while I was waiting and got their truck/trailer.DEAN S.
Staff was very professional and fast.Robert H.
Le client n'a pas laissé de commentaire.MICHELE R.
Le client n'a pas laissé de commentaire.CHRISTINA V.
Le client n'a pas laissé de commentaire.Emmanuel A.
It's almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!john h. | Expérience générale
Le client n'a pas laissé de commentaire.Gloria D. | Premières impressions
The super overweight guy was incredibly rude unhelpful. He seemed personally unhappy and taking it out of me and my roommate. Toxic employee. Everyone was absolutely delightful and solutions orientedCLAYTON J.
Le client n'a pas laissé de commentaire.brian W.
Le client n'a pas laissé de commentaire.SANDRA E.
Le client n'a pas laissé de commentaire.sean S.
Le client n'a pas laissé de commentaire.SHAWN R.
Quick and easy, thanks.Justin W.
Le client n'a pas laissé de commentaire.NARCI M.
my truck got brake system failed when I was driving. then when I stop on an exit truck didn't want to move. I create a bigg traffic! I was only 3 miles away from the uhaul that I rented. I called then to see the solution and they gave me no solution except call roadside assistance. I called roadside assistance And it took 45 minutes just to answer!!! then around 15 mins to start doing questions that I already answered at the roadside assistance website. and finally 90 minutes to get a tower. absolutely insane!!Brian B.
Le client n'a pas laissé de commentaire.Michael G.
The dolly and blanket bag tacked to the inside of the back end, right next to the pull down door was incredibly annoying. Was difficult and frustrating to work around. I wish I would have known they were there so I could have had uhaul personnel cut the green straps before I left so I wouldn't be charged for something I didn't want. I'm hoping this is an option anyway. Otherwise great experience.JACK N.
Le client n'a pas laissé de commentaire.Maurena H.
Keep up the good workRAMON M.
The check in/check out process was quick and easy. Thanks for the great experience!TIBOR S.
Le client n'a pas laissé de commentaire.RICHARD J.
Le client n'a pas laissé de commentaire.Kenyon W. | Expérience générale
Le client n'a pas laissé de commentaire.cullen M.
When I was at the counter completing the contract, the representative told me the truck had an eighth of a tank of gas. However, when I got in the truck, the gauge was on "E" and indicated only 20 miles to empty. By the time I got home, it was down in the teens, meaning the truck was nearly completely empty. Also, I was told I needed to call the morning of the return date to find out which location I was to return the truck. After being on hold nearly 45 minutes yesterday, I finally gave up and returned the truck to the original pickup location.BRIAN L.
Le client n'a pas laissé de commentaire.Ed B.
The young lady who handled my rental was terrific, give her a raise.JOHN G.
If the system is down, to be able to send a message to those that have a reservation.Anna N.
Everyone nice and everything okHAMEED A.
Good customer serviceELIZABETH W.
Le client n'a pas laissé de commentaire.ROBIN H.
efficient, organized, cleanJeremy F.
Le client n'a pas laissé de commentaire.Jeremy L.
Le client n'a pas laissé de commentaire.DONNIE M.
Le client n'a pas laissé de commentaire.Vee E.
Really nice employees Very helpfulROBERT W.
Le client n'a pas laissé de commentaire.Alexander G.
N.D.ROBERT W. | Premières impressions
Annie was and always is responsive and amazing. Thank you AndreaAndrea M.
Le client n'a pas laissé de commentaire.VENUS E.
The woman behind the desk was very friendly and helpful. Everything went very smoothlyEmily C.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Brandon G.
Less crowded return area.Joe C.
Once I got the truck unloaded in Scottsdale, it was time to drop it off at Uhaul. Unfortunately, you can't just drop the truck off at any Uhaul location. You have to go where Uhaul wants you to go. That would've been handy information to have before I left Vegas. Again, very stressful! You guys need to do a little better at taking care of your customers without sacrificing the quality of your equipment. Another suggestion: CRUISE CONTROL!!!!!!!!!!!DANIEL CRAM W.
Le client n'a pas laissé de commentaire.TERESA M.
My second time renting from here and the staff was amazing. Super cool and kind. Great experience and I will continue to rent from these guys!Lindsey M.
Excellent service ðŸ‘ ðŸ‘FRANCISCO C.
I think you do it right. Why change?Herbert R.
Le client n'a pas laissé de commentaire.Eddie L.
We were very satisfied! Anna the person who checked us in as we rented the 15 ft truck was extremely courteous, helpful, kind and patientCAROLYN S.
Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictableADA E H. | Premières impressions
Drop off experience was much better than pick-up. Still never choosing UHAUL again. Completely screwed me.PHILLIP C.
Le client n'a pas laissé de commentaire.JONATHON C.
Le client n'a pas laissé de commentaire.JONATHAN G.
Le client n'a pas laissé de commentaire.Jeremy H.
Seemed understaffed. Clerk was helpful and changed a fuse on my truck so the brake lights would work on the trailer.RICK W.
Le client n'a pas laissé de commentaire.fredric J.
Le client n'a pas laissé de commentaire.Meredith G.
I've gone to this location on multiple occasions, I've always been helped by Mario. He is very knowledgeable and always gets me everything I need, even when scheduling pick ups at other locations. I always have a good experience with him and this location.GUILLERMO V.
Le client n'a pas laissé de commentaire.DANIEL P.
Le client n'a pas laissé de commentaire.EDWARD S.
Staff attitudes left a lot to be desired. I had to bother employees to get them to assist me. I am not an inconvenience, I am a customer.Jason F.
The mileage was not correct upon leaving u-haul, had to tweak it upon return for app to accept. Have pictures to prove it. Had to pay for mileage .not used. Was charged on credit card to be able to leave truck.Sylvia C.
Le client n'a pas laissé de commentaire.MARK L.
Personnel were friendly and efficient. They even brought my van to the front door for me. Check in and check out were fast and easy. My van was exceptionally clean.Thomas G.
It was a very good transaction. The young man was very efficient and the return process after hours was great.RITTA Y.
Le client n'a pas laissé de commentaire.CRAIG C. | Premières impressions
Great Job !TIBOR S.
Le client n'a pas laissé de commentaire.KATIA R. | Expérience générale
Everything was welled maintained and the staff was great.porcha i. | Expérience générale
Give Anna a enormous bonus and a huge raise! She was awesome!john m. | Premières impressions
The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenientAmeenah R. | Online Move In
It was easy to rent a van and a storage unit.Keith M. | Expérience générale
Le client n'a pas laissé de commentaire.josie b. | Expérience générale
Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.Jay T. | Online Move In
Le client n'a pas laissé de commentaire.Steven H. | Expérience générale
The 175 per month rate is expensiveDavid H. | Expérience générale
Employees very helpfulKeith M. | Premières impressions
Friendly staff !Denise k. | Expérience générale
I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.Rakesh A. | Expérience générale
Le client n'a pas laissé de commentaire.tim c. | Expérience générale
Le client n'a pas laissé de commentaire.Alec L. | Expérience générale
Le client n'a pas laissé de commentaire.CINDY W. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca R. | Expérience générale
When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to meJoseph E. | Premières impressions
Le client n'a pas laissé de commentaire.EVAN WILLIAM W. | Expérience générale
I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over 1 100 $the exprience was the worst I ever had.Erik A. | Premières impressions
Uhaul is over ratedKIMBERLY A. | Expérience générale
Le client n'a pas laissé de commentaire.shane b. | Premières impressions
Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolenPaul J. | Expérience générale
I trust uhaul company.Eldra m. | Premières impressions
The gentleman who helped me check in was particularly helpful. ThanksDavid F. | Premières impressions
Le client n'a pas laissé de commentaire.Mike C. | Expérience générale
Had a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.Harriet W. | Expérience générale
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.enrique s. | Premières impressions
Le client n'a pas laissé de commentaire.shawna c. | Expérience générale
The staff at this location were very helpful as my initial storage reservation location was a complete disaster.Ashley H. | Premières impressions
My check in and check out experience were professional and stress free. Jose made my check out a breeze!Karissa B. | Expérience générale
Customer service was excellent.mike h. | Expérience générale
They should warn people that the largest units they have are on the second floor.LARISSA C. | Premières impressions
Seam and Collete both were always helpful and professional. I have used many storage units across the IS and by far this has been my best experience. Kudosscott v. | Expérience générale
Le client n'a pas laissé de commentaire.Megan J. | Expérience générale
Stored a vehicle here for a year and a half. Very convenient to the airport. Access was easy for quick entry and departure from the facility. Staff was always very helpful. Only recommendation would be to provide two access cards rather than just one.Daniel K. | Expérience générale
Great staffJohn M. | Expérience générale
Collette and Sean were extremely friendly and helpful throughout my time there. They were always understanding and helpful. I do appreciate them.shawn m. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn M. | Expérience générale
Very professional staff, facility well maintained and safe and clean. Felt belongings were secure and card system was easy to use. Like the set up of the storage rooms. Would highly recommend.Sarah B. | Expérience générale
Le client n'a pas laissé de commentaire.Bernice G. | Expérience générale
My only comment is that sometimes rules should be bent or modified in certain situations. While I found the staff to be overall helpful there were a few instances that flat "no" could have been a "maybe". One such example was I arrived early at the facility to get some things out of my storage. This was about 20 minutes before the units were to open (unless you had 24 hour access which I did not). I was told no and had to wait. My only other concern is that I get charged for a lot of little extra things that my current storage offers for free. This is one of the reasons why I left. Value and economy. In times like this its very important.Erik L. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer C. | Expérience générale
Le client n'a pas laissé de commentaire.Jared S. | Expérience générale
Le client n'a pas laissé de commentaire.Marissa d. | Expérience générale
Staff very rude told me I was set up for auto pay then entered my name and address in wrong so I would not get mail. When I confronted them on huge late fees and their mistakes the response was to bad pay or else. Terrible place never again.....Shelley K. | Expérience générale
Le client n'a pas laissé de commentaire.ROSS P. | Expérience générale
Le client n'a pas laissé de commentaire.Armando V. | Premières impressions
Le client n'a pas laissé de commentaire.Shevelle D. | Expérience générale
Worst customer service I have experienced in a long time staff at 2626 e. Indian school rd. was not interested in customer service at all , not friendly , not helpful and not interested in the least . this is not the last bad review I will be posting .steve b. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas L. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Property is very crowded as well as the office. My movers couldn't believe how small and inconvenient the property was making loading/unloading difficult. Access to second floor not accommodating. I found staff to be unfriendly on multiple occasions.Debra N. | Expérience générale
Shout out to Tim and the other attendant, sorry didn't catch his name but both of them explained my options and offered excellent service. I had a good experience and I'm fully satisfied, thank you!Cruzita A. | Expérience générale
The staff was professional. The experience was not pleasant.Nya R. | Expérience générale
MerciMarilyn V. | Expérience générale
It's ok for nowMarilyn V. | Premières impressions
Good.ANDREW R. | Expérience générale
Staff is always pleasant to work with. They really take care of the facility.Jessica S. | Expérience générale
WonderfulChristopher T. | Premières impressions
very helpful thanks for everything.Michael W. | Premières impressions
MerciMichael M. | Expérience générale
The team was always friendly and willing to offer a helping hand. I have worked with this UHaul for over 2 years now and they have gone above and beyond each time I've come in.Samual S. | Expérience générale
Staff was always helpful and available for questions.tracey g. | Expérience générale
Thank you for getting me in a storage unit so fast after another location sold my reserved unitMichael M. | Premières impressions
Fast, Friendly & Helpful.Mike C. | Premières impressions
Very clean - orderly- secure. Employees were prompt / courteous . All good!!Al J. | Expérience générale
staff is always kind and helpfulKatherine R. | Expérience générale
The service lines were long, not due to the excellent individuals at U-Haul, due to the customers not being prepared for life in general.Daniel T. | Expérience générale
Staff was friendly and helpful with all our needs!Josh L. | Premières impressions
Amazing customer service. As for the facility, it was clean, convenient and exactly what we needed.Jennifer C. | Premières impressions
Thanks....Juantez W. | Premières impressions
Ok all goodDina H. | Expérience générale
Great peopleWanda S. | Expérience générale
Sean was fantastic! We had to change our move in date to yesterday and it was seamless. Thank you SeanSamual S. | Premières impressions
Excellent service and great location. I will definitely recommend it and use it again if I need it.Willard G. | Expérience générale
I had a storage for 4 years, no complaints when I opened everything it was well preserved just like I packed it!JUDY m. | Expérience générale
Your trashrobert w. | Expérience générale
Great and Friendly service!ROSS P. | Expérience générale
Very clean and well managedLauerence T. | Expérience générale
Good experienceKEITH W. | Premières impressions
Storage needs were met and the team was always very helpful!Lisa N. | Expérience générale
I told one of the staffing what I needed to put in and they give me a unit, but it had a small door due to a I beam going across. So I couldn't get my bigger stuff in and no room to swing.y couch in.Casey D. | Expérience générale
Everybody at this facility who I came in contact with was professional and friendly. Really put my stress of moving at ease. I would highly recommend and want to give a special shout out to Jose.Alfredo A. | Expérience générale
Had problems with other locations but these guys are always professional and go out of their way to provide good customer serviceDavid H. | Expérience générale
The guys here were great, helpful and patient. Great location to work with. Merci.Amanda T. | Premières impressions
It was impossible to reach staff by phone when calling about matters related to storage unit policies and move out process. And, when my lock was stuck, staff was very unhelpful. Door was broken uponsarah c. | Expérience générale
Call me if you want details. 200 characters isnt enough: 562-686-5013.Sascha W. | Expérience générale
U-Haul rented for daughter, Kristina Bayer. Many, many problems with truck and a charge for a hotel in Cottonwood that she NEVER stayed at. Please contact my daughter for details. Merci.MARKA G. | Réservation
the guest service was bad they were very rudeSylvia O. | Expérience générale
U-haul does honor the word of their customer service representatives. People are allowed to mislead consumers and tell them things that are not going to be upheld by the company. Poor ethics!!!!!!dauwin p. | Réservation
When moving out, I was alerted that an object of mine was on the roof. Upon inspection it was a jar. The wire roofing seemed pulled up. I now notice im missing my bike and bag of suits. UNIT 1513.NICHOLAS G. | Expérience générale
My only issue w/ the facility was that their 24 hr access door, was often not latched. I also wish that there were cameras inside the storage facility. As result my unit was broken into.PAMELA J. | Expérience générale
Good experienceLisa J. | Réservation
The staff was always helpful and the location and facilities worked very well for us. We are leaving only because we are able to store our equipment at home now.CHANDON SHERWOOD T. | Expérience générale
The only thing was the side doors were broke and you could easily open with your hands you didn't need a card to get in. Or they were locked because they were broke. And made things inconvenient.RHONDA H. | Expérience générale
The facility was clean and the folks were friendly and helpful. but the facility storage-wise..was awful. Excruciatingly small exit door (after hours), always HOTTT. Much improvement needed.GEOFFERY G. | Expérience générale
The team was great. Definitely be back next year.Samual S. | Expérience générale
The staff was extremely unprofessional. The agent wouldn't even look for a bigger unit in the area. He advised he was busy, as he was talking to his fellow employee about a video game. You guys suck!Hiran R. | Expérience générale
On the day of my move in I called UHaul to confirm my storage unit. I waited on the phone for 30 plus minutes only to be transferred immediately to another agent who put me on hold agsin.Hiran R. | Réservation
You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of themdebra g. | Réservation
Your staff was great from beginning to end. I applaud them.kevin h. | Expérience générale
Your company/this location is absolutely horrible. I have never received such awful customer service. I had a storage unit from October of 2016 until a few days ago (August 2018) and I regret it!Annmarie L. | Expérience générale
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