Customer Reviews for U-Haul Moving & Storage of Binghamton

4 024 évaluations

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice)

(607) 723-7901

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

AKSHAY A. 
Évaluation :
4

Worker started truck for us while we in store to warm up. My mom got to the truck and had lights illuminated on dashboard but didn't think anything of it because she assumed the worker who started the truck had seen and knew about it. When we returned the truck we were questioned about the warning lights. This could have been an issue but the assistant manager was on duty, he did not hold us responsible and he also helped us in other ways. So they made mistakes, and so did we but they handled it perfectly. I will definitely return as a customer but be more diligent

melissa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA W. 
Évaluation :
1

They didn't check the truck in after it was dropped off until the next day and charged me for another day that I didn't have the truck. Witch was wrong

Charlotte S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYLES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Grace B. 
Évaluation :
4

very friendly and helpful.

RICHARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW K. 
Évaluation :
5

Really helpful and very understanding of my complicated situation. Merci.

Carolyn S.  |  Expérience générale 
Évaluation :
5

I had previously reserved this equipment from another location and had to come to this one because the equipment at the other location was not serviceable. (flat tire).

WILLIAMC JR A. 
Évaluation :
5

the manager was amazing so where all employees

Ernest S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry V. 
Évaluation :
3

Have better instructions on how to drop off the trailer after hours

JACQUELINE A. 
Évaluation :
2

I requested a dolly, and was charged $7 for the dolly however the Uhaul employee did not provide the dolly and there was no dolly in the back of the truck. I noted this upon my return if the equipment and was still charged for the dolly. Why didn't the Uhaul employee bring the truck around and check/provide the requested equipment and why was I still charged?

ANTHONYJ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Could not have been better. Counter man recognized me, very polite to me as I have rented twice in a short time. Both experiences were great. I was in my truck in LESS than ten minutes and I would say closer to five. Great job!

JOHNE L. 
Évaluation :
5

This locations has always been my go to The manager is always helpful and super pleasant Store is clean and all the equipment is too

ANGELEMMANUEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENLEE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Staff was very quick and friendly. I would definitely recommend this location and U-Haul to anyone who needs a moving truck.

THOMASC B. 
Évaluation :
5

Just make sure the truck is actually available before a confirmation text is sent out saying when the vehicle can be picked up.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA R. 
Évaluation :
5

Great Customer service! The gentleman who helped me, from start to finish on pick up and return was quick and efficient! Merci

RICARDO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john T. 
Évaluation :
5

Experience was good. Man was cordial and had me in the vehicle in ten minutes. Your call center is a different story!

JOHNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIAYVONNE W. 
Évaluation :
3

The ceiling insulation was coming down it was late and I didn’t feel like switching units

Michelle J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNEVICTORIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BECKYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karinne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERYRAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS B. 
Évaluation :
5

George very personable and good to work in while checking in

CARMANMICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYBETH S. 
Évaluation :
5

I have never had any problems with this location👍👍

SHARONA K. 
Évaluation :
5

Person who handled our rental was very courteous and helpful. Truck was in fine condition. A good experience.

THOMASQ C. 
Évaluation :
5

Vennessa was great and the young man started the truck for me so it was warm when I left. Very friendly clean very professional. The Binghamton office on Chenango St.

Edward K. 
Évaluation :
5

The staff were very helpful and tentative!! Very easy getting the trailer and the return process was very smooth also. Thank y'all very much for the opportunity!!!

TIMOTHYR JR M. 
Évaluation :
1

Horrible experience checking in. Attempted to call business during business hours multiple times and was redirected to the general Uhaul call center each time. Took over an hour to complete self check-in and locate vehicle. Spent over an hour trying to reach someone by phone and once I did was assured I would receive a call back from the local manager to arrange for compensation. It has been three days and I have still not had any outreach. Very very disappointed.

Emily D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNJOSEPH G. 
Évaluation :
4

People were helpful, knowledgeable, but slow in answering emails.

MICHAELJ K. 
Évaluation :
4

Thank you !

TIMOTHYCHRISTOPH S. 
Évaluation :
3

We made a reservation that was not honored, then had to go 30 miles out of our way for a truck, and pay extra mileage. We have used u-haul a lot as we have moved numerous times across state lines in the last few years. This time, the confusion and fight to get a truck, (that we had reserved a week prior) was awful. The truck itself was not clean and was hard to steer.

CHRISTOPHERL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
4

I found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.

ruth i.  |  Premières impressions 
Évaluation :
4

It was a awesome experience everything went well.😊

Lorri W. 
Évaluation :
5

Employee was very helpful and witnessed the smell for himself, even 2 days after I picked it up, had an air freshener inside and tried airing it out, it still stunk!!

Jason B. 
Évaluation :
3

Very dissatisfied that inventory for UHaul is not updated real time. I ordered a 26ft truck and was called and told that truck was not available even though web site stated the opposite. As a company updates should be real time. This way customers will get what they order.

RICHARDJOHN JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
1

Employees failed to terminate contract after trailer was returned and claimed i hadn't returned the trailer at all, even after i returned it 4 hours early and the employee was smoking outside and removed the trailer from our truck, and told us were all set. Once a issue was discovered they tried to over charge my debit card for time i didnt have possession of the trailer and the call center attempted to resolve it but nobody in the store would answer the phone. Called the store 5 times nobody answered the phone, had to drive there and spend more money in gas going there and the store was not attended, had to wait and some guy in street clothes came in and helped me, didnt offer to discount the rental even though he admitted it was the store employees fault this entire situation occurred, for the hassle i went through i was still charged full price. I would never do business with this location ever again.

EDWARDCHARLES II T. 
Évaluation :
5

I think that If the customer brings back the vehicle they rented with more fuel than what they got. They should be compensated for it. Otherwise the customer is just giving money away and with times like these everybody needs every penny they have.

JOSHUAD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMMICHAEL T. 
Évaluation :
5

Customer service was excellent and no complications. The smoke smelled like cigarettes and in would assume from the previous customer. But was not disappointed. It was just what I needed. Very satisfied.

Stacie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rakesh S. 
Évaluation :
5

Both service and vehicles were great.

TERRELLH O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Truck storage compartment leaked. Got some of my things wet

Scott B. 
Évaluation :
5

Shout out to Vanessa, Melissa and Jason! They were super helpful, supportive and overall just nice people! They helped me with everything I needed.

Tia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
2

The customer is always right and listen to what the customer has informed you of. Poor customer service

TERRY LEE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
3

Equipment was faulty. Lights didn't work and tow chain lacked safety grommet per law

Daniel T. 
Évaluation :
5

??? Rental was quick and painless. Friendly service, no problems.

MARCANDERS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
1

Where I finally found a truck for my move, the employees were fine, however they forgot to add the dollie I ordered. I initially reserved a 26 ft truck to go one way 230 miles from fairless hills, pa to Deposit, NY. 2 days before my pick up date they changed my truck to a 10' truck without notifying me, when I called, they said they don't rent one way trucks over 10 feet, under 300 mile(since when????, totally ridiculous). So I tried everywhere in the area to find a 26' truck without success. We ended up having to rent a daily truck, I had to drive to Binghamton, NY (200 miles) to pick up the truck, drive back to Fairless Hills, PA (200) miles, pack the truck, drive 230 miles to Deposit, NY, when done, return the truck to Binghamton. Drove a total of over 660 miles, had to pay for 463 miles @.79 a mile when it should originally have been 230 miles. Very unnecessary/tiring experience, not being able to rent a 26' truck in the entire Philadelphia area for a one way move. And the closest place to find a truck was Binghamton NY, 200 miles away. Totally unacceptable for a company as big as yours.

Gary Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKJOSEPH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOSHAROSEZELLE B. 
Évaluation :
4

I suggest walking the customer to their truck. I was in 2 other trucks before going back into the store and asking which truck I had rented. I was told the truck number and the location of the truck by the customer service rep. It would have been awesome if she went with me to locate the truck I had rented. Other then that, I was very happy with the service.

TSHARIBADASA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandria D. 
Évaluation :
4

Perhaps a small waiting area, with a chair, for those who are waiting for their hitch to be installed.

Susan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica D. 
Évaluation :
5

The lady and gentlemen behind the counter were very pleasant......👏👍

MARIEA C C. 
Évaluation :
3

Check everything on the vehicles BEFORE you rent them. Ours had NO lights on the rear passenger side(brake or turn signal) & the interior dome light stayed on the whole time. Could have resulted in an accident/injury for us. You did refund the $10 insurance when we told you when we returned the vehicle.

guy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WADE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETTMITCHELL W. 
Évaluation :
3

I had to come back twice for the installation to be completed due to lack of personnel trained for installations. The manager installed my hitch and brake controller himself, stating lack of qualified people for installations.

chad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie D. 
Évaluation :
4

Great good service by employee thank you

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICEMARION T. 
Évaluation :
5

Pickup and drop off was easy. They had the trailer I requested ready to go and both ladies were friendly

SEAN ROSS D. 
Évaluation :
5

The people at the drop off location in Binghamton,NY were wonderful.

Linda B. 
Évaluation :
5

Staff was very professional and helpful. Exceeded expectations!

ALANS R. 
Évaluation :
5

Not sure, everything was super smooth and painless

William D. 
Évaluation :
2

1st Illegal tires on vechicle bald rear tires & they had studs in tires they are Illegal in NYS during this time of year & very strong smell of cigarette smoke & very dirty inside windshield & passenger side lock did not work had to crawl inside every time to unlock not very happy w/ this2nd time of renting paying $ & not sure of renting nxt werk unless some kind of credit may be offered due to this nonsense

GEORGEPHILLIP G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER M.  |  Premières impressions 
Évaluation :
5

I have used this location and a few times another one in Vestal, NY and have found both to be customer centered, well organized, informed, and professional. Will always be my first choice for your services.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aeisha w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C.  |  Premières impressions 
Évaluation :
5

The woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.

Angela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph H.  |  Premières impressions 
Évaluation :
5

The service the representative gave me was very professional and friendly I would recommend family and friends to use there company

Doreatha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Premières impressions 
Évaluation :
5

Staff is always friendly and helpful.

Cathi G.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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