Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The representative was really nice to not only me but all of the customers present. Thanks to whoever is in charge I was there for 5 1/2 hours. He allowed the to be only one person working during hitch instalation appointment, uhaul pick ups and drop off appointments and walk ins for uhauls, trailers and storage units. I am impressed with the amount of services offered at this location but the amount of time it took and over working employees like that is absolutely unacceptable. Despite all of the work the rep. had to do, he was very nice and provided excellent service. He should get a huge pay raise and the person in charge should be ashamed of himself.
Brandon H
Évaluation :
4
Le client n'a pas laissé de commentaire.
JUAN O
Évaluation :
3
I cleared out my storage unit before the end of the month that was paid for. When closing my account I was informed I would not receive a prorated portion of what I had paid for. I believe this is not a fair business practice. U-Haul will keep the profit and then rent the storage unit to another person, hence double dipping on customers. I will only recommend to someone id there are no other alternatives to finding a storage unit.
JOHN M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Peter V
Évaluation :
5
Le client n'a pas laissé de commentaire.
David P
Évaluation :
5
Le client n'a pas laissé de commentaire.
bonnie R
|
Online Move In
Évaluation :
4
Very fast work and well done.
Keith R
Évaluation :
4
Le client n'a pas laissé de commentaire.
VICTORIA J
Évaluation :
5
Quick and friendly. Service guy came out and rang me out right on the spot. Merci.
Michael B
Évaluation :
5
.
Ryan B
Évaluation :
2
I reserved and paid online several days before pick up. I stopped into the store a few days after reservation to ask about a truck check to ensure my pickup would go smooth. When I did arrive at 7 am, the trailer needed to be pulled out and I was told there were no moving blankets. Why was I not told ahead of time, so that I could make other arrangements?
Matthew L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shania B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Troy B
Évaluation :
2
you should really make customers more aware of the actual pricing, saying 39,99 for a rental is more like 139,99 after taxes and mileage (50 miles) then another 30 in fuel again for only 50 miles is insane very disappointed
Joseph D
Évaluation :
4
Service is always exemplary and the equipment clean well kept and very courteous to the customers and respectful…. 😊
carlos m
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott H
Évaluation :
3
Have 2 employees on hand when an installation is scheduled. The employee that was doing my installation had to stop several times to take care of other customers that came in during my install causing it to take nearly 4 hours to complete tge installation of my hitch. Very unacceptable.
Richard C
Évaluation :
5
Le client n'a pas laissé de commentaire.
chet n
Évaluation :
5
Le client n'a pas laissé de commentaire.
james u
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ginny W
Évaluation :
4
Fast service. Courteous employees !! Thank you!
Sherry C
Évaluation :
5
The guy was very helpful
Frank L
|
Premières impressions
Évaluation :
5
Amazing customer service
Randy B
Évaluation :
5
Easy.
Jeanne P
Évaluation :
5
Levi was very helpful and POLITE!
Debra L
Évaluation :
5
Keep Austin at this location, he was calm and very well mannered for a busy Sunday morning.
Sandra G
Évaluation :
3
Le client n'a pas laissé de commentaire.
Matthew S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Karla W
Évaluation :
5
The return process at this location was smooth and the staff were professional. I was pleasantly surprised at this location after my terrible experience starting the rental process.
Joshua M
Évaluation :
5
This was the best truck rental experience I've had. The truck was available early, was decently clean and all features worked as they should. It also drove very smoothly.
Michael S
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRYAN T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy B
Évaluation :
3
Truck had check engine light on. Driver side mirror was loose and would swing while driving or just entering vehicle.
Bryan R
Évaluation :
3
I went to the facility at least twice and the door was not shut all the way. It does not appear that anyone has attempted to fix this. All the keypads in the world won't secure a building where the door won't close. The first unit I was assigned was already in use. Staff had the damndest time trying to switch me to another unit. This required 3 visits. I received a partial refund for the first unit. They never did figure out how to refund the tax. I believe it was the mechanic who finally figured out how to make the switch. Computer system is very antiquated and staff are not proficient. It's does not seem like a well managed business. There were few storage units available in the area, otherwise I might have cut and run.
Veronica S
|
Expérience générale
Évaluation :
5
Everything went smooth as it could have
ken s
Évaluation :
3
More staff on weekends when busy to help customers and answer phones.
Kevin M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan C
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard s
Évaluation :
4
Le client n'a pas laissé de commentaire.
Philip R
Évaluation :
4
Mud covered inside the back and ramp was covered in mud plus I didn’t get a dollie like my reservation had on it
Aiden W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen F
Évaluation :
5
Prompt, courteous service and they really know what they are doing.
Bonita M
Évaluation :
5
Le client n'a pas laissé de commentaire.
mark r
Évaluation :
5
Dropped off equipment no problem quick and easy thank you 🙏
Michael C
Évaluation :
4
When I first picked up the truck I rented it was a little dirty inside the cab but other then that the service was great would definitely recommend them to friends
Andrew M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonita R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce H
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID M
Évaluation :
5
Fast friendly service. Very efficient.
Norman M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles C
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeff b
Évaluation :
5
The staff that helped us return the trailer was professional and kind. We would reccomend using this location!
Donovan M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Britta G
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeff b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole M
|
Online Move In
Évaluation :
5
Everything went extremely quickly and smoothly. Couldn't have asked for better.
Samuel B
Évaluation :
5
Awesome experience right from the website and how easy it's to use and find locations & what's available at the location. The Bloomsburg location was awesome, from how it's set up and easy to navigate inside & outside along with how the store is set up for customers. I would highly recommend the Bloomsburg location for renting anything U-Haul and give Jonathan W 5 stars & a promotion. We arrived a bit early and I was having trouble with the website location part and he offered to due the check I'm paperwork on his computer for me. Very friendly and knowledgeable about everything u-hail related I asked about. Jonathan explained everything from start to finish about the contract and the 15' moving truck we were renting. I applaud Jonathan's customer service level from walking in the door to us pulling out of the parking lot. The 15' moving truck was fairly new, very clean inside & outside and drove like a dream. Thank you! George F
George F
Évaluation :
5
Always excellent and efficient
Edward E
Évaluation :
5
Keep doing what you are doing !
David S
Évaluation :
5
Jonathan was very helpful and efficient for both pickup and drop off.
Warren M
Évaluation :
5
Super-quick drop off! I don't see any improvement needed.
Brian W
Évaluation :
1
Trailer brakes were out of adjustment and was verified when I returned this should have been fixed before It was rented I returned early because wasn't able to use and still paid full price
jason g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua L
Évaluation :
5
I had trouble trying to update on the app. I had to call the Somerdale office to set up changes.
Stacey D
Évaluation :
2
We had a confirmed resveration thar was made weeks early and yet there was NO u haul at my original place.. i had to drive 22 miles away to get one... unacceptable
And we use uhual quite a but for our business.. if this happens again we will be changing companies!
Timothy W
Évaluation :
5
Le client n'a pas laissé de commentaire.
George E
Évaluation :
5
Le client n'a pas laissé de commentaire.
April S
Évaluation :
3
Oil change light was on when I picked up vehicle. Vehicle pick up was not at location that I thought I was reserving at. Clerk indicated that U-Haul site will automatically redirect one to nearest location that has truck but that someone is supposed to call you and confirm. I was not called and was initially at the wrong location causing additional time and expense.
Sally E
Évaluation :
1
Hire people who are professional and courteous! VAN RENTAL: The inside of the van was muddy and wet which I didn't realize until I was about to put my mattress and box spring in the back of it. I called Uhaul immediately and informed the woman of the condition of the van. I then requested another van. She insisted I put a tarp down or garbage bags down instead. I told her that I I wasn't going to do that and I would be returning it. She said I would be charged for it regardless. Upon my arrival to Uhaul, the same woman who refused to give me her name when asked continued to be rude. There was another van on the lot however, she said it was going out. ???
Sharon F
Évaluation :
4
Get some utility handtrucks in, three rentals from this location in three weeks and no handtrucks for my reservations.
Scott C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan M
Évaluation :
3
Wrong trailer number was entered, then fixed and never sent a new contract till I called to check. Then after I dropped trailer at drop off location on contract before time due in, I get a call a day later to ask if I dropped it off. Was told they would contact drop off location to verify and then email me to show my contract was complete. Never got any emails or follow up.
Scott C
Évaluation :
5
This is my first ever U-Haul experience. I found the truck to be perfectly appointed, easy to drive, and immaculently clean. I interacted with three staff members. They were all very helpful, knowledgeable, and pleasant.
Thomas K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rudi L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy v
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven H
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian h
Évaluation :
4
Le client n'a pas laissé de commentaire.
cindy h
Évaluation :
5
Make sure to inspect the straps and tie downs on the dollies. The last one i rented was damaged
Cory J
Évaluation :
5
Attendant was extremely helpful.
Dennis W
Évaluation :
5
Le client n'a pas laissé de commentaire.
David U
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott M
Évaluation :
5
Rental of a truck was quick and painless as always at this location.
Michael S
Évaluation :
4
The mileage on my van was not updated in the system, so I was overcharged. I contacted them and they did adjust it, but hopefully this doesn't happen regularly.
Kimberly D
Évaluation :
5
There was a leak in the right front corner top of the box truck.That was the only problem.
WILLIAM B
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole L
Évaluation :
2
I'm writing this below average, because, from the jump, everything was entered into the U-Haul system, incorrectly or completely omitted. As a result, I receive threatening letters because the customer service rep failed to set up auto pay. I just assumed everything has been done, and then received a horrible letter in the mail. It took me 11 days to get in touch with the manager on duty, even though I called every single day from the date, I received a letter, at the Bloomsburg U-Haul. I had been charged all kinds of late fees and only he could remove them. Finally, it was settled. Then when closing out the facility I was told all I had to do was let them now. I let them know and they asked me if I had completed the move out papers! Yikes. Very nice people that work there but need some additional training.
Grace P
|
Expérience générale
Évaluation :
5
Levi was terrific! He was extremely helpful and pleasant.
KIMBERLY D
Évaluation :
5
It was a simple process. I was in & out withing 10 minutes.
Patricia W
Évaluation :
4
Le client n'a pas laissé de commentaire.
DEBORAH R
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
At the pick up site - lot of confusion - thought my rental was all set... they wanted a code, call U-Haul again, and had to take pictures of my license.. Thank God the store manager in Crozet was helpful. This was the 3rd U-Haul I visited, as the other 2 in Ruckersville & Gordonsville required to bring the rentals back - from 5 hours away in PA...
Thomas M
Évaluation :
5
Free coffee? ;-)
Mike C
Évaluation :
4
Le client n'a pas laissé de commentaire.
John B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory H
Évaluation :
5
Great service at this facility. Please commend the working staff.
JJ G
Évaluation :
4
The only problem I had was with the call center
Grace P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris N
|
Expérience générale
Évaluation :
5
The whole team has been incredibly helpful and friendly over the last few months. I had to go out of town to take care of my father that was terminal. They extended the same kindness and respect to my wife when she'd come up there. Hands down the best uhaul facility I've been interacted with.
Steven S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura A
|
Premières impressions
Évaluation :
2
Office personal. One staff member denied me access to my unit that I had for over a yr. Only because he didn't want to look me up in the computer to verify I actually rented a unit. I forgot my access code but was willing to provide my ID. Office was only open for another 15 mins & he wanted to leave I suppose. I told him customer service sucks which he laughed in agreement. Eventually giving me access to my unit anyhow....
Rico C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gloria F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yasmine Z
|
Premières impressions
Évaluation :
1
Way over priced. Could not see in storage lighting very bad . No room as far as parking and loading up. Worst storage ever
SHARA D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin S
|
Premières impressions
Évaluation :
3
I rented a 15ft. truck in Philadelphia, PA and returned the truck to Bloomsburg, PA. I also rented storage in Bloomsburg on Route 11 and the storage number was 103 for three months starting December 6th 2022. I never received my free month and tried numerous times to have one of the months refunded because I was charged for all three months. John the manager was less than accommodating and when I went there in person to try to resolve the issue and clet him know that we had moved all of our things out and would not be needing the storage any more. John had told me that one of the months had been refunded and then went ahead and closed the account out. I then asked him for a receipt of proof that one of the months had been refunded and he said that it was not possible because he had closed the account. I asked why he had went ahead and closed it out before even asking if I wanted a receipt and he said that I needed to call the home office which I did. He was supposed to get back to me by Friday 03/03 or today Monday 03/06 and did not.
Dean W
|
Expérience générale
Évaluation :
3
Prices are too high and then went up!
Victoria D
|
Expérience générale
Évaluation :
5
Great customer service! Friendly & helpful staff.
cheri b
|
Premières impressions
Évaluation :
5
Great. Thank you.
RICHARD M
|
Expérience générale
Évaluation :
3
This would have been an excellent rating ut for the following: The unit was very difficult to back trailer into it. This was caused by the limited space available due to a shed being in the access path.
Carl B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bruce B
|
Premières impressions
Évaluation :
4
Good service
JOHN M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donal C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Margaret C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol H
|
Expérience générale
Évaluation :
1
Original unit I was suppose to have was locked so I had to take a different unit. Had large wasp nest above the door and unit was full of mouse feces. Completely unacceptable and disgusting. Je les recommanderais à n'importe qui.
Alyssa B
|
Premières impressions
Évaluation :
2
Reservation done by reservation center. Why is the monthly charge $164 instead of $119 standard fee. This was verified by calling the u-haul site.
Carl B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyetta B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa A
|
Expérience générale
Évaluation :
5
Amazing experience so far. I have a complete understanding as to how all this works now. Merci.
Miranda G
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
YVONNE K
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara O
|
Expérience générale
Évaluation :
1
I cannot get into the unit because my passcode will not work. They have tried to reset it and it still doesn't work. I'm renting a van to bring my stuff to the unit. So I'm paying for a van that I cannot use to complete my storage. I m paying for storage unit that I cannot access. I'm very unhappy right now with uHaul. I would like a refund on my van rental or a HUGE discount!
robin t
|
Premières impressions
Évaluation :
5
Dan was very helpful in a difficult situation getting rid of tenant stuff. I really appreciated him
Betsy H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shane m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark J
|
Premières impressions
Évaluation :
5
Dan was friendly and provided quick and friendly service. Although it seemed as Dan was the only one in the store he worked as if there were multiple store agents, but made everyone feel welcomed and important.
Natasha L
|
Premières impressions
Évaluation :
5
Levi was personable & helpful. Thank you.
RICHARD M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TYLER B
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
dottie p
|
Expérience générale
Évaluation :
5
Was glad to be well taken care of by all staff members
Warren C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
john k
|
Expérience générale
Évaluation :
2
The facility is fine, but when I emptied the unit out, I still had 3 weeks remaining on my monthly payment, and u- haul does not refund the remaining portion of the monthly payment. I lost $120.00. I don't think that is a good policy for a major storage chain to use. I asked for a refund and was denied. I'm not very happy with them. Moving is expensive enough, without getting ripped off by the storage company too.
blaine o
|
Expérience générale
Évaluation :
5
Dan was really great for the year and a half that we worked with him at this location.
jeremy d
|
Expérience générale
Évaluation :
5
The sales person was great to work with. Thanks!
william b
|
Expérience générale
Évaluation :
4
Needs lights in each unit.
deedra r
|
Expérience générale
Évaluation :
5
The equipment, truck and car dolly was easy to use. The storage unit was easy to get to. The personnel there was friendly and very helpful.
Theodore M
|
Premières impressions
Évaluation :
5
Very friendly, courteous, convenient, and easy to join and easy to use. Thank you for use of the hand cart too.
denise l
|
Premières impressions
Évaluation :
2
The roof leaked and got all over my leather couch and an electronic jeopardy game. I reported to your staff and they said I needed insurance. My couch is ruined and so is my game for classes.
Lorie F
|
Expérience générale
Évaluation :
5
Helpful and convenient.
Eric H
|
Expérience générale
Évaluation :
4
The person was friendly and new what he was doing. I was happy with dealing wit them. I just wish i didn't have to move my daughter
Frank L
|
Expérience générale
Évaluation :
2
The guy at store was great. I call your reservations them messed up the whole thing.
Robert S
|
Premières impressions
Évaluation :
5
The store manager was always on duty helping customers respectfully and efficiently on a host of matters. I have bought products, rented a storage locker, and rented trucks with satisfaction.
Jan B
|
Expérience générale
Évaluation :
5
I came in to the office and the attendant was very courteous showed me the unit and ask did I have any questions. I was pleased with the service.
david b
|
Premières impressions
Évaluation :
5
Very easy return, no hassles.
Jacqueline R
|
Premières impressions
Évaluation :
5
N.D.
John S
|
Expérience générale
Évaluation :
5
Daytime manager for this location is really great. Very easy to deal with. No nonsense and good sense of humor.
jeremy d
|
Premières impressions
Évaluation :
5
Very helpful. Also quick and easy.
Sydney G
|
Premières impressions
Évaluation :
1
You guys let my ex husband buy stuff and charge to my credit card that was on file. Horrible practice.
Lorie F
|
Réservation
Évaluation :
5
Staff was always ready to help.
Keith N
|
Expérience générale
Évaluation :
5
Great place, enjoyed my experience
DAVID H
|
Expérience générale
Évaluation :
5
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan k
|
Expérience générale
Évaluation :
5
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan k
|
Expérience générale
Évaluation :
5
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan k
|
Expérience générale
Évaluation :
5
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan k
|
Expérience générale
Évaluation :
5
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan
susan k
|
Expérience générale
Évaluation :
5
Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job !!! thanx much, much thanx Susan
susan k
|
Expérience générale
Évaluation :
4
Paul was awesome
Julia M
|
Expérience générale
Évaluation :
2
Was not open memorial weekend when I moved my daughter out into her dorm, I was charged another month even after explaining, also I did not even occupy unit #260 for a full month I acquired it a week
JHON S
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
