All worked well.Ernest G.
Customer Reviews for U-Haul Moving & Storage of Boise
Pour nous contacter
Boise, ID 83706
(S Of Fairview Av)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DARIN N.
The lady who checked us in was great. 10/10Grace L.
Le client n'a pas laissé de commentaire.Martin S.
Friends personable agents.richard M.
Le client n'a pas laissé de commentaire.Weylin M.
Le client n'a pas laissé de commentaire.Rick L.
Everything about the experience was good. I'll use it again.Roger P.
Le client n'a pas laissé de commentaire.Kara H.
Nothing, this Uhaul location is the greatest, which is why I keep coming backMichal S.
Le client n'a pas laissé de commentaire.David S.
They had me scheduled for one 5 x 10. When I get there with the U-Haul and people to help me after renting U-Haul they had already rented the unit and then charge me for a second unit that's equivalent to the first. Terry was very great and helpful but the other gal that had dreadlocks came in didn't know the situation was extremely rude.Landon S. | Premières impressions
Great service always!Laurie A.
Was supposed to pickup truck in odgen. Called and told at last minute not available. Was told would have to to South Jordan. Hour and a half away on a Friday night thru SLC traffic. Was credited $50 for inconvenience. Ended up getting one from Malad Idaho. Then on returned charged for over mileage.Rich N.
Le client n'a pas laissé de commentaire.Thomas N.
Friendly and efficient crew!Dave S.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.amanda J.
Always AwesomeWesley L.
Le client n'a pas laissé de commentaire.Haley R.
Le client n'a pas laissé de commentaire.Bonnie H.
I had a great experience and will go back any time I need equipment. They were fast and easy.... Thank you UhaulAlan J.
I got the truck with 3/8 of fuel. I replaced the fuel for my 20 miles I used, according to your chart and got a charge for 24 gallons. BS!!!! No I will not recommend your location. Sorry. The truck smelled like an ash tray. You shouldn't let people smoke in your vehicles. That's disgusting.Gisele G.
I can't think of anything this location can improve on. They're always so amazing!DANIEL W.
Le client n'a pas laissé de commentaire.Jeffery R.
Le client n'a pas laissé de commentaire.Tyler M.
Le client n'a pas laissé de commentaire.Mike W.
The sun visor on drivers' side was broken and driving into the sun was very difficult. Had to pull of the highway to try to fix it. Also hated that the vehicle was under 1/2 a tank of gas. I really feel the gas should be FULL!THERESA M.
Le client n'a pas laissé de commentaire.Bryan S.
It's always nerve wrecking to leave belongings else where, but the storage units at this location were so secure that I never had to worry about the security of my stuff. It was so simple to unload boxes into the storage unit with the flat beds they provide for storage unit customers. Loved that the staff were very courteous and helpful throughout the entire process. Would highly recommend these Uhaul storage units.Diana R. | Expérience générale
Very nice on the phone and in the store!Judy B.
Not much, it was very good.Brian O.
Le client n'a pas laissé de commentaire.Julien R.
Very, very slow check in. Only one guy working. I stood in line for 20 minutes and my â€œcheck inâ€ time was as the original, not when they really truly checked me in. Van was well maintained and exactly what I needed but maybe have more than one person working on a Saturday AM.Allison P.
Le client n'a pas laissé de commentaire.Megan L. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Ali A.
Online checkin and drop off very smooth and quick.Susan M.
Le client n'a pas laissé de commentaire.Barbara Ward R.
Le client n'a pas laissé de commentaire.Tisha G.
dropped off after hours, worked out wellbryan W.
Always great service and accommodating. Thank you!laurie A.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.BEN R.
Le client n'a pas laissé de commentaire.William E.
Le client n'a pas laissé de commentaire.Wesley L.
Le client n'a pas laissé de commentaire.Mya L.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Jonathan N.
Le client n'a pas laissé de commentaire.Kristen L.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Deborah S.
The atomated system didn't work, we got stuck in the cold for 2 hours, they gave us the wrong size truck, we had to make SEVERAL trips, the truck had mechanical issues and the windshield wipers were BROKEN in the rain. I told them I needed to keep the truck for several days because they gave me the wrong size truck and they called me from the office and were extremely rude and harassed me about returning the truck when we had to unload in the rain and snow with only 2 people. I was supposed to get a %30 discount and they wouldnt honor it. I called several times with all these issues and no help was given. It was a HORRIBLE experience. I'll never rent from them again.Scarlett Kimberl T.
Le client n'a pas laissé de commentaire.mary H.
Well done.Bradley L.
Put a cruise control in the vehicle.Martin F.
Le client n'a pas laissé de commentaire.Doug E.
Le client n'a pas laissé de commentaire.Frank H.
Le client n'a pas laissé de commentaire.Tammy P.
Le client n'a pas laissé de commentaire.Joseph C.
The CEL was on, there was a nail in the tire, the lady behind the counter told me that the tire was okay, is the TPMS light on?? They cleared the CEL but it came back on.Trent M.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Christine O.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Wesley L.
Le client n'a pas laissé de commentaire.Jay T.
Aaron is knowledgeable he showed me all required care and tips, also he helped answer all my questionsVish G.
Le client n'a pas laissé de commentaire.Danielle Y.
Le client n'a pas laissé de commentaire.Sharon B.
They were super friendly and helpful!BREANNA T.
Le client n'a pas laissé de commentaire.Eddie W.
Le client n'a pas laissé de commentaire.Anthony B.
Good jobBrett E.
You have the best team at that facility ever! I couldn't ask for anything better. It was clean and the climate control units are great! Your team is extremely knowledgeableLeah L. | Premières impressions
Check in was awesome. A great experience!Penelope C.
Le client n'a pas laissé de commentaire.BEN R.
From pick up to drop off, everything was perfect!!Ellis W.
I didn't even drop off my uhaul in Idaho yet I'm paying for it. TerribleLogan A.
Le client n'a pas laissé de commentaire.LeRissa C. | Expérience générale
You didn't receive very good customer service. Not sure if we would come back again.Amanda H.
The cost went from $140 online to 165 when I got there to 195 when completed. I drive less than expected and returned it earlyChris H.
Le client n'a pas laissé de commentaire.Nobu T.
No issues at allMichael H.
Le client n'a pas laissé de commentaire.Chloe D.
Great service.David B.
Le client n'a pas laissé de commentaire.Monte M.
Excellent customer service! Fast and very friendly. I had to extend the length of time that I needed the truck and had no problems. The staff were very kind and helpful. I'll be continuing to use this company!Tiffany B.
Le client n'a pas laissé de commentaire.BEN R.
Le client n'a pas laissé de commentaire.Diana L.
Place was closed. Did the online close out and got changed extra for miles because of the above comment.SHELDON G.
Le client n'a pas laissé de commentaire.James M.
They "forgot" to check the trailer in after I dropped it off. So the next day I am getting calls asking where the trailer is. When I went to the store with a photo of the trailer sitting in their lot they weren't concerned. It was just "oh, we forgot to check it in (this was the person I dropped the trailer off with the day before), no big deal. They didn't seem to care that I spent an hour of my time coming into the store, and several phone calls to the store and the customer service center, to straighten this out. I will not be using this location again.Jack D.
Le client n'a pas laissé de commentaire.Jessica T.
It was all good. The owner is hands on. GreatLarry C.
Le client n'a pas laissé de commentaire.Darrell B.
Thanks for providing excellent friendly service! It was a great experience renting from you.Mark L. | Expérience générale
Le client n'a pas laissé de commentaire.Virginia G.
Le client n'a pas laissé de commentaire.Tom Z.
Le client n'a pas laissé de commentaire.Kelly C.
More clear signs/directions for traffic flow in parking areaKassandra W.
Prices are getting crazy at this facility. Rented another in nampa same size for $45. This one $120! The building is nicer here for sure but that is quite the differenceJessica C. | Expérience générale
May look at unit in Nampa?Kermit J. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce J.
No improvement needed. Just continue your professional manner. Mercicanuta B.
Friendly and quick.James T.
Le client n'a pas laissé de commentaire.todd M.
This UHaul on Orchard is the best I have ever done business with. Employees are smiling and helpful. That comes from the GM of the store! As a sales trainer and consultant in another industry, it is so great to see this kind of business behavior. Great JobROBERT F. | Expérience générale
The person who helped me was very nice and quick to check the trailer in.Brennan W.
Le client n'a pas laissé de commentaire.BEN R.
Le client n'a pas laissé de commentaire.Lynnette W. | Expérience générale
Le client n'a pas laissé de commentaire.josette v. | Premières impressions
My problem was the quote they said storage 99 first month free I got there and it was 149 disappointingCynthia B. | Premières impressions
Loved working with these folks. Place was clean, appeared well maintained and the temperature control seemed to work well. Recommend it to anyone.Robert H. | Expérience générale
All around a great placeDebra A. | Expérience générale
The staff at U-Haul were excellent in customer service and care. I was in a very indeterminate situation and having to get moved out of my home quickly and they were so helpful with everything that I needed. I would absolutely recommend them to any of my friends or family.Denise M. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer B. | Expérience générale
This location gives excellent service time and time again. The employees I encountered were well trained. This is a step so many miss. I would highly recommend this locationRaymond P. | Premières impressions
Le client n'a pas laissé de commentaire.Arthur R. | Premières impressions
This UHaul location is the best in Boise , Idaho!ROBERT F. | Premières impressions
I’m not pleased that the price keeps going up based on property that is clearly overpriced!Lynda M. | Premières impressions
The staff at this location is so very friendly and helpful. I will definitely use them again if the need arises.JON L. | Expérience générale
Le client n'a pas laissé de commentaire.Marlin S. | Expérience générale
Le client n'a pas laissé de commentaire.charles d. | Premières impressions
Le client n'a pas laissé de commentaire.Sahvanna J. | Expérience générale
I rented a storage unit in Boise anticipating I would be driving a UHaul from Alaska to Boise. Things changed and kept changing. Van helped me both times I called and was incredibly patient, kind and helpful. It so nice to find great customer service. I'm shipping my belongings in UBoxes later this month to Boise. Got it all worked by out Thank YouColene H. | Expérience générale
I would highly recommend this storage facility to those who want the best and efficient customer service in the treasure Vally. Hi loved the safe area, many Dollie's always available and Friendly employees on staff. Thank you, Mary K ( Boise Idaho).mary k. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas S. | Expérience générale
Le client n'a pas laissé de commentaire.Colene H. | Premières impressions
They went above and beyond for me,I had one of the best experienceDAVID N. | Premières impressions
I really liked the storage unit very nice and tidy but I did not like the stairs that I had to climb up and down to get to it.Stephanie M. | Premières impressions
Le client n'a pas laissé de commentaire.Paula C. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle S. | Online Move In
Chris the manager and his team. @ the Orchard street location in Boise Idaho went above and beyond for me. They are friendly, courteous, and always willing to help with anything. Thank you!!Denise G. | Expérience générale
Le client n'a pas laissé de commentaire.Laura D. | Expérience générale
Le client n'a pas laissé de commentaire.Fawn W. | Premières impressions
Le client n'a pas laissé de commentaire.Lindsey B. | Expérience générale
Staff went above protocol to helping me. Thank uJoshua D. | Premières impressions
The staff was extremely nice and helpfulRebecca r. | Expérience générale
Doesn't get any easier to rent and everyone is super friendly. Need I say more?Ronald W. | Online Move In
Le client n'a pas laissé de commentaire.Amber R. | Expérience générale
Le client n'a pas laissé de commentaire.MATT K. | Expérience générale
Excellent Management and world class customer service .Every employee was helpful manager to last employeeJerald M. | Premières impressions
I just can't afford you guys racing the prices next month so I don't know what I'm going to doBRANDY H. | Premières impressions
Price for the unit was excessive. When I first reserved the unit they screwed up my reservation and I was left dragging a trailer around for 2 days working trying to get it straightened out.Brandon B. | Expérience générale
Le client n'a pas laissé de commentaire.William R. | Premières impressions
I won't be moving in to the unit until the 17th of january. When I was renting my truck the online process said that I can move into the unit on the 17th of january. After filling out the paperwork however it said I had to move in on the day I completed the paperwork aka the 5th of January. Why would it start me renting a unit on the 5th when I asked for the 17th? Essentially I'm paying for days that I'm not using. Extremely displeased.Dominic B. | Online Move In
Le client n'a pas laissé de commentaire.Rodney B. | Expérience générale
I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.Jason S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my "come to"place!Patricia S. | Expérience générale
Le client n'a pas laissé de commentaire.anaia m. | Premières impressions
I rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.Tiffany T. | Expérience générale
I will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.SANDRA P. | Premières impressions
Clean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!Megan L. | Premières impressions
The only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect itRichard M. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy O. | Premières impressions
Clean facility friendly service great place to store your things.Dwayne H. | Premières impressions
We have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.Erin N. | Premières impressions
Thx for a quality experience.PAUL M. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry M. | Premières impressions
Le client n'a pas laissé de commentaire.Hana N. | Expérience générale
Daniel was very helpful and professional. A great rep for your company.ron k. | Premières impressions
Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!wendy r. | Online Move In
Le client n'a pas laissé de commentaire.Stephen D. | Expérience générale
could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-boxBrandon D. | Premières impressions
Le client n'a pas laissé de commentaire.Richard M. | Expérience générale
wonderful facility - safe and clean and the staff was exceptionalVernon C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert H. | Premières impressions
Le client n'a pas laissé de commentaire.Dana J. | Expérience générale
Le client n'a pas laissé de commentaire.Connie M. | Expérience générale
Le client n'a pas laissé de commentaire.Amy S. | Premières impressions
Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.RENA S. | Premières impressions
My storage unit was outdoors so I was worried about weather and bugs, but I didn't have any of that.Erika W. | Expérience générale
❤❤❤katelyn s. | Premières impressions
Le client n'a pas laissé de commentaire.Lester B. | Expérience générale
Le client n'a pas laissé de commentaire.Connie M. | Premières impressions
Le client n'a pas laissé de commentaire.Ian W. | Expérience générale
Le client n'a pas laissé de commentaire.Austin R. | Premières impressions
Le client n'a pas laissé de commentaire.Paula C. | Premières impressions
The floor in the storage unit was very clean.Dan B. | Expérience générale
Amanda & Shane went above & beyond.Mike H. | Premières impressions
I cannot say enough about the staff here. They have been so helpful ... I had been through some tough times during the COVID epidemic . The staff here worked with me , it was clear to me that they did not want me to lose all my belongings I already lost so much this is not a sob story Just life. I just want to say these guys are really great thanks again! Van, Christie you guys are great I'll give you five stars!Cari A. | Expérience générale
Very pleased and would recommend this storage facility. Merci.Karen S. | Expérience générale
Le client n'a pas laissé de commentaire.andreas k. | Expérience générale
I also rented a tow dolly from Uhaul a few weeks ago, and the staff was very considerate. When you need assistance during a frustrating and stressful time, it's a relief to have someone who is kind and is willing to go the extra mile to help. That's Uhaul!LYNN D. | Premières impressions
Le client n'a pas laissé de commentaire.rick h. | Premières impressions
They went above and beyond to help by phone while we were in another state and the great service continued when we arrived in person.KEVIN M. | Premières impressions
I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.Kimberly J. | Premières impressions
Excellent service, easy access, excellent equipment helpBYRON D F. | Expérience générale
Le client n'a pas laissé de commentaire.Katheren C. | Expérience générale
Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.Willis N. | Expérience générale
I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Merci.DAVID R. | Expérience générale
Le client n'a pas laissé de commentaire.Debra A. | Expérience générale
Le client n'a pas laissé de commentaire.Lene O. | Online Move In
Good facilities, vehicle and customer service, thanks.PAUL M. | Premières impressions
Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. Merci!Taylor E. | Expérience générale
Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!Megan G. | Expérience générale
Le client n'a pas laissé de commentaire.ALFREDO A. | Expérience générale
Le client n'a pas laissé de commentaire.JON L. | Premières impressions
We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!Joli F. | Expérience générale
Le client n'a pas laissé de commentaire.Jim F. | Expérience générale
Le client n'a pas laissé de commentaire.Camille T. | Expérience générale
Le client n'a pas laissé de commentaire.Robin C. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew R. | Expérience générale
The staff is amazing, helpful and friendly.Frances Z. | Expérience générale
Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i've used).Rosemary M. | Expérience générale
There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.Charles P. | Expérience générale
Le client n'a pas laissé de commentaire.Aspen H. | Expérience générale
Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!Frances Z. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!Amanda C. | Expérience générale
I've used this place multiple times. Great place to store my records as it's heated.jason h. | Expérience générale
Le client n'a pas laissé de commentaire.Jim F. | Premières impressions
All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.cary b. | Expérience générale
Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.sierra s. | Premières impressions
Le client n'a pas laissé de commentaire.eleanor Rae t. | Premières impressions
We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!Bonnie S. | Expérience générale
Le client n'a pas laissé de commentaire.Junior Achievement O. | Premières impressions
Wish customers could have access 24/7 but I understand.maritza r. | Expérience générale
Le client n'a pas laissé de commentaire.Kay R. | Expérience générale