Two-day rental in Davis County, Utah. All went smoothly. Friendly and helpful staff.Jack S.
Customer Reviews for U-Haul Moving & Storage of Bountiful
Pour nous contacter
Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location always without fail has the equipment I'm in need of available. Customer service is on point and very knowledgeable. Very grateful for the team in bountifulISMAEL M.
Le client n'a pas laissé de commentaire.Christopher P.
I was warned before renting with Uhaul that they'd nickel and dime their way to significant overcharges, and I should have heeded that warning. I ended up paying far more than I was quoted.Christopher P.
This was a good experience. I would use this uhaul site in the future. Thanks for your help!Robin B.
Great Place to drop off and rent from!!!!THOMAS H.
Le client n'a pas laissé de commentaire.Nictehai M.
Rented a 24 hr van to move a large sofa and all was as promised. The only improvement for me to recommend is to be sure side windows are as clean as the front windows.PAULA R.
I went onto the app to check in the truck and I was so frustrated because it doesn't allow you to take a pic. I then went out took a regular photo and tried to upload and it also didn't work at all.. so today I'm in covid ICU and I'm going room to room but can't have or touch my phone and I put it on speaker and had a coworker listen out for someone to pick up. I had one gentlemen answer and then I told him I need to make sure that I don't get charged that for a the fault of the app and he said yes let me transfer you and I then waited two hours with the phone on speaker in the middle of the ICU and then the heart physician finally told him to just hang up that it was resiculousâ€¦ I am super frustrated and very very upset that o can't tell them what happening so someone else doesn't have to go through that. My twin and I have used that U-Haul multiple times and the app has never worked ever, my twin just pays the extra twenty â€¦ please if you could address this I would appreciate it. Thank you Christina HardyCHRISTINA H.
Weather stripping on driver side was not sealed properly and whistled as you were going down the road. Would have been very annoying for a long distance drive, but ours was short...so we put up with it. Everything else was great.Jeffrey W.
They were super nice and truck was immaculate! Thanks!!!!Mary O.
They didn't have the 10' I order so I received a cargo van instead almost returning the rental I was I formed I was given the wrong rental.Nicole M.
Le client n'a pas laissé de commentaire.Joshua T.
Le client n'a pas laissé de commentaire.JEFFREY O.
Le client n'a pas laissé de commentaire.KAETLYN K.
Le client n'a pas laissé de commentaire.Broc N.
Le client n'a pas laissé de commentaire.JAMES G.
I can't think of anythingWILLIAM G.
When I arrived no one was in the store, there were 2 in front of me. When it came to the problem from the pick up location she didn't seem pleased that it wasn't a Uhaul company store. She also told me that I won't be refunded the mileage overage charge. Acted like she didn't care!Richard L.
Get rid of this General Manager! I have used U-Haul for many years and have never been treated like I was this past time when renting from the BOUNTIFUL, UTAH location, 2150 S 500 W. I needed a 10' box truck to pick up a new sofa, love seat and chair I had just purchased. This location had one priced at 19,95 $ for 24 hours. The day I picked up the truck the two individuals that were working were actually very helpful and friendly, much like past U-haul experiences. This issue came a little later on in the day after picking up my new living room set and getting back to my apartment building, I found out that our elevator was out of order. There was no way I would be able to get some help to move in that first night. I called U-haul and asked if I had the truck for 24 hours, they confirmed that I did, and I immediately began my search for furniture movers. I had until 3:45 pm the following day to get the furniture off of the truck and into my apartment. I found some movers that were willing to help, but could not be too my apartment until 4:00 pm. Fifteen minutes later than my anticipated return time. I was less than five minutes away from the U-haul location. When I called and explained the situation the person I spoke with at first said she could push the return back a couple more hours, I said that would be amazing! Then things changed. I was then told that I would be charged for the full day rate again, the insurance, the pack of furniture pads that was never opened, the appliance dolly that was never placed in the truck (I had no appliances) and the furniture dolly. So double charges on everything but the mileage. When I explained to the lady on the phone that I did not rent an appliance dolly, she became very rude and said, if it's on the agreement, you rented it. When asked about the furniture pads that were never un-packaged, she rudely accused me of using them and resealing the package! I then asked to speak with the manager because I felt like she was treating me very rudely and not a valued customer. She advised me that she was the general manager. I asked for her boss's name and she hesitantly gave that to me. She told me that the silly charges would be removed and they weren't, she would not budge on the unused still sealed in the original package, furniture pads. This place will nickle and find you for everything. I will continue to use U-haul for future moving needs, I WILL NOT use the Bountiful U-haul located at 2150 S 500 W in Bountiful Utah and I will steer every person that I know away from this location for their rental needs.Robert H.
Had an appointment at 9am, took 45 minutes to get a moving truck b/c there was a long line, it appeared this location was under staffed at this time.Timothy B.
Terry was great. I'll do business there again.Richard F.
I really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a 15,00 $ late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.KAREN M. | Expérience générale
Le client n'a pas laissé de commentaire.NATHAN Z.
Le client n'a pas laissé de commentaire.HEATHER S.
It can be hard to enter and exit. The staff themselves didn't seem engaged in the job, and involved. Our equipment worked.great, despite the previous damage.CAMDEN S.
Le client n'a pas laissé de commentaire.FREDERICK S.
Charge way too much. I only had truck for less time and costed 85 $Not again!TANVEER M.
Read the above.LUKE T.
Le client n'a pas laissé de commentaire.Arno H.
The personnel were very helpful and were very polite. I will use this service again.ROBERT B.
I did have to wait for a bit before someone could help me, but the staff was well-informed and friendly.LINDA M.
I'm about half way between this location and the one on 21st south. I typically come to this one because I have always loved the friendly atmosphere. However, my engagement with Summer was less than optimal.TOMAS R.
Le client n'a pas laissé de commentaire.Kay J.
Le client n'a pas laissé de commentaire.Rickey C.
Le client n'a pas laissé de commentaire.Alexander B.
The team at the Bountiful location was very helpful. They were professional and thorough and really cared about taking care of a good rental experience.PAUL T.
I scheduled online and it clearly stated my drop off location to be different than pick up. When we went to drop it off where we scheduled and our paperwork clearly stated they wouldn't take it and said we had to return to the location we picked up from. What an unnecessary hassle. And it was a few extras hours and more stress. We ended up taking it to the original location. I'm not sure why they even give you options if they don't apply. Very frustrating.Roland R.
Got there when nobody else was there and was able to get the trailer quickly and then able to be on the road. Returns went fast as well but they were much busier on the return time. I am sure it is the same issue everyone is having of not being able to hire enough people. Location is hard to see traffic when pulling out.TRAVIS A.
Le client n'a pas laissé de commentaire.Elvin R.
Le client n'a pas laissé de commentaire.David B.
The gentleman who help us a was great. He was super helpful and friendly.VERONICA C.
Le client n'a pas laissé de commentaire.CRISTOBAL G.
It helped a lot to check in ahead of time. Everyone there was very friendly and anxious to help.Michelle K.
Le client n'a pas laissé de commentaire.REBEKAH R.
Owner sent me with a tow dolly that had a faulty left turn signal and tried to convince me it was my connection that was at fault. His cavalier attitude endangered my family on our drive across the country.JACOB A.
Le client n'a pas laissé de commentaire.Randall K.
Excellent customer service. Brandon was very, very helpful and I was in and out with my rental in no time. Definitely will return for when I need another rentalJeremy B.
Le client n'a pas laissé de commentaire.Ryan S.
Le client n'a pas laissé de commentaire.STEPHEN G.
person receiving the equipment was rude and could best be described as lazy. signage at the location is really poor for someone approaching from the south. visibility stinks.MARK H.
Le client n'a pas laissé de commentaire.LISA B.
No mobile device brought back 20 hr early. Got charged 20 bucks and 25 cleaning fee . Was not dirty.MICHAEL O.
There were 4 uhaul trucks in front of the drop off area. I pulled up and wasn't sure where to go. After a few minutes, someone directed me to the appropriate place.Bradley T.
The reservation process was easy to do. The wait time to pick up my vehicle was about 10 minutes without being acknowledged that I was there. The drop off process was very easy.ROSS A.
Made me back it in to a trash spot, lazy staff.angelo L.
Email me a copy of the final invoice.Matthew A.
Le client n'a pas laissé de commentaire.Mitchell D.
From getting a truck with a faulty fuel level float to employees calling customers fat asses- I'd never subject myself to this circus again. Don't get me wrong- my heart goes out to the manager running the store. You couldn't pay me enough money to do that job. However, this whole business model appeared to be lacking polish, compared to the other rental companies I've used in the past. When I complained to an employee about the faulty fuel level float- he said that this sort of thing happens all the time. If this sort of thing happens all the time, then there is an issue that's not getting addressed. After calling in and holding for nearly an hour- i discovered from a call center employee that the store manager had given me a 10 $refund for my trouble. Unfortunately I did not feel like enough was actually done to address the issue. Hence this review with negative filled truths. Sorry U-Haul. My 45 min hold times isn't even worth 10 $to myself.TYSON H.
Le client n'a pas laissé de commentaire.Holly M.
Le client n'a pas laissé de commentaire.NATHAN B.
Le client n'a pas laissé de commentaire.SCOTT B.
Excellent Customer service from Corporate office..Cody Vincent S.
Le client n'a pas laissé de commentaire.JEFFREY R.
Le client n'a pas laissé de commentaire.Mariana D. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES P.
The manager and her husband are OUTSTANDING and a true credit to the UHaul corporation.CRAIG F.
Le client n'a pas laissé de commentaire.Aubry P.
Le client n'a pas laissé de commentaire.BRIAN J.
Very helpful and friendly.DIANE P.
Very good.HAROLDO M.
Le client n'a pas laissé de commentaire.Kathy O.
everything was excellent and customer service was excellent, had no problems everytime I've come to this location.Stephen R.
Le client n'a pas laissé de commentaire.RONALD H.
Their computers were down when I returned my trailer a day early and they ended up charging me for two extra days. I called though and they fixed it right away. All good!DANA D.
The employee that helped me had previously been dealing with a very difficult and irate customer. I witnessed this customer being rude and aggressive. However, the employee then treated me with respect, though clearly still frustrated with his previous encounter. I appreciated his professionalism.ALEXANDER B.
Le client n'a pas laissé de commentaire.Josh B.
Le client n'a pas laissé de commentaire.JAMES N.
Le client n'a pas laissé de commentaire.KEITH J.
Awesome experienceRICHARD S.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.PRAKASH V.
Le client n'a pas laissé de commentaire.KIPP H.
Le client n'a pas laissé de commentaire.CHRISTINA B.
Le client n'a pas laissé de commentaire.TERRY O.
Le client n'a pas laissé de commentaire.Jeanette H. | Expérience générale
Le client n'a pas laissé de commentaire.THEODORE M.
Le client n'a pas laissé de commentaire.Kristin F.
Le client n'a pas laissé de commentaire.HENRIQUE M.
Le client n'a pas laissé de commentaire.Jon L.
Le client n'a pas laissé de commentaire.Rex R.
I didn't have a reservation and needed a small trailer for a short period of time. Staff helped me get what I needed and I was off in a short amount of time. Rental fee added up to around 20 $and met my need. ThanksBRENT R.
Le client n'a pas laissé de commentaire.ASHLEY O.
Le client n'a pas laissé de commentaire.Jesse E. | Expérience générale
Thank you and keep up the good work.Letoee M.
Le client n'a pas laissé de commentaire.WILFREDO M.
The staff was so helpful. They are an amazing team. I was impressed with the level of customer serviceâ€"you don't find that often these days.Lana S.
Le client n'a pas laissé de commentaire.Gillian K.
This location was amazing and is the only reason I will consider renting from uhaul againTOMI B.
Le client n'a pas laissé de commentaire.Tyler S.
Le client n'a pas laissé de commentaire.Roger A. | Premières impressions
Better Customer Service. The lady there was not welcoming, she was rude and not helpful at all. I will never go to that location ever again.angelic G.
The young man who helped us check out the trailer was very helpful and patient.Carolyn L.
Le client n'a pas laissé de commentaire.Lisa K.
Le client n'a pas laissé de commentaire.CHARLES B.
I have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome Donna W. | Premières impressions
Le client n'a pas laissé de commentaire.Derek P. | Expérience générale
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Emmit D. | Expérience générale
La gente fue muy servicial pero creo que deberian extender un poco el horario de oficina, por lo menos hasta las 8pm hay personas que trabajan hasta tarde y les serial mas conveniente tener las oficinas abiertas unas horas mas. Pero en lo de mas el servicio fue muy bueno.jeffrey o. | Expérience générale
Moving can be a stressful time in anyone's life. I have moved dozens of times and used U-haul for all of my moving needs. This past Saturday, 5/1/2021, I was scheduled to meet the guys from Moving Help at 9:30 to unload the U-haul into a storage unit. Because the paperwork wasn't completed, I arrived at 9:00am at which time Jen Barker informed me that the system went down. There were people lined up in the store and U-haul trucks lined up in the yard for check-in...not surprising as this was the 1st of the month on a weekend. Jen and Brandon helped customers as fast as fast as they could using "old school" paper and pen methods. Jen couldn't use the computer to locate the unit I reserved, so we went looking for an available unit by foot. The process was time consuming, but not the fault of the U-haul team. We located the vacant unit and proceeded with paperwork, so the movers could unload the U-haul truck. Because the computer was down, every transaction took longer than expected, but Jen and Brandon were dedicated to helping everyone who walked in as best they could like pros, never rude and always polite and professional. Thank you Jen and Brandon for not giving up and taking care of me!Jeanette H. | Premières impressions
Le client n'a pas laissé de commentaire.Cari N. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel S. | Premières impressions
Le client n'a pas laissé de commentaire.Derek P. | Premières impressions
Le client n'a pas laissé de commentaire.Christian G. | Expérience générale
All staff was very helpful in showing me how to set the security system and walked me through it. They were polite and respectful. I was informed about the difference in quality of padlocks for my storage door. Also, I was informed about the perks of renting an indoor storage with security cameras and alarm system. I felt very good at leaving my belongings there. I would recommend U-haul for storage and as a place with competitive pricing. Thanks, Bountiful Team!chris s. | Expérience générale
The management was very helpful and friendly. When I asked about the storage units, they were very informative and sold the benefits of them vs. other storage places. Merci.chris s. | Premières impressions
Le client n'a pas laissé de commentaire.PAMELA H. | Expérience générale
Jen, Brandon and Jeff are super awesome.Michael G. | Premières impressions
Brandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.lauren H. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM K. | Expérience générale
Your Associate Brandon was excellent and very accommodating to our needs.Mariana D. | Premières impressions
We started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to "John Doe". It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.Gary S. | Premières impressions
The new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.Cody J. | Expérience générale
Still haven't received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richinskelly r. | Expérience générale
Mike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!Steve S. | Premières impressions
Brandon was super helpful as he always has been. Very professional and kind.Nicole B. | Expérience générale
Le client n'a pas laissé de commentaire.kaitlyn h. | Expérience générale
Le client n'a pas laissé de commentaire.Ethan K. | Expérience générale
Le client n'a pas laissé de commentaire.Mauricio M. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra H. | Premières impressions
Le client n'a pas laissé de commentaire.Mauricio M. | Premières impressions
best ever!!James W. | Premières impressions
Le client n'a pas laissé de commentaire.Debbie M. | Expérience générale
Le client n'a pas laissé de commentaire.TREVOR L. | Expérience générale
The only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.Celli G. | Expérience générale
I had a unit for one year. I couldn't have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren't enough. I would highly recommend and will use again if I need storage in the future!Tara P. | Expérience générale
MerciEdwin C. | Expérience générale
Extremely helpful.Jared J. | Premières impressions
Was told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.Cody J. | Premières impressions
Le client n'a pas laissé de commentaire.John N. | Expérience générale
Le client n'a pas laissé de commentaire.Lynda S. | Premières impressions
It was the best customer experience and awesome competitive prices.Michael H. | Expérience générale
Our unit was blocked frequently and it was difficult to access.Joseph C. | Expérience générale
Very Nice!Paul G. | Expérience générale
Brandon was exceptionally helpful and friendly!Olaf J. | Premières impressions
I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.Wendy F. | Expérience générale
The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.TREVOR L. | Premières impressions
Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.Camille I. | Expérience générale
Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a messageBENJAMIN I. | Expérience générale
Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.Ryan M. | Premières impressions
Great serviceCorry M. | Premières impressions
Super friendly staff.Nathan M. | Premières impressions
I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!robyn s. | Premières impressions
want to thank Brandon again great service ..thank youBacilia E. | Premières impressions
Quick, easy to move in, helpful staff. All around a good experienceMark O. | Premières impressions
ExcellentJesse E. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.