Customer Reviews for U-Haul Moving & Storage of Bozeman

6603 évaluations

815 N 7th Ave   Bozeman, MT 59715
(Located East of Cats Paw)

(406) 586-4541

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(406) 586-4541

815 N 7th Ave
Bozeman, MT 59715
(Located East of Cats Paw)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

nothing

BRUCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi L. 
Évaluation :
5

Nothing Great job

GREGORY C. 
Évaluation :
4

The line was a little long. But service was great

JACOB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT B. 
Évaluation :
5

Friendly service and helped during pick up and drop off.

MATTHEW B. 
Évaluation :
4

Employees were very friendly and helpful on both pick up and drop off. Process was fast and efficient. Great location for those of us in downtown Bozeman with local move.

SARAH O. 
Évaluation :
5

Great team and Joe was excellent

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY F. 
Évaluation :
1

I reserved a 20" truck on April 6, to be picked up May 28. I got there at 9:00 a.m. on the 28 and was told they had no truck for me. I could drive to Townsend and pick up a truck there. I had no choice so I drove to Townsend. There was no truck there. The person who was supposed to return it decided to keep it another day. I was sent to Helena. They only had a 15' truck so I had to rent a trailer also .I was literally given the "run around" and didn't get home until 5:00. I had two men at my house ready to load my truck, they had been there since 1:00. They graciously stayed until 8:00 to load my truck but their extra time cost me 250 $more than I had planned on. I was told that my reservation was given to someone who contacted them on the internet after I called mine in. How is this good business sense? This day was horrible for me due to the poor business practice by the Bozeman Office.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

The unit had quite a few unmarked dings, then while downloading the third picture, it sat and spun and spun for over an hour. But I pointed out the dings to my checkout person and he was my check in person as well, so he confirmed they existed. So, I guess send someone out with a roll of "X" tape and get those marked.

Daniel Y. 
Évaluation :
5

The location was fine, but the afterhours check-in portion of the Uhaul app did not initially work for me causing an hour delay while I called customer service for help.

Phillip H. 
Évaluation :
5

They did the best for me to get a truck for the time I needed it I appreciate their help It was a bigger truck than I needed but they got me one good job

BARBARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Very friendly and accommodating staff.

Charlie F. 
Évaluation :
5

Outstanding customer service and ease of drop off.

Frank H. 
Évaluation :
5

You guys were aces. The rental was great and clean. The process was fast and efficient. Merci

Kevin O. 
Évaluation :
5

Everything went very smoothly. Well done!

JEROME HARRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM R. 
Évaluation :
5

Great service from staff!

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR R. 
Évaluation :
4

When I called to find out where to deliver my one-way rental I was told the E. Sprague location in Spokane, Wa. Unfortunately there are THREE E. Sprague locations and I had to go to ALL three before landing on the correct one. You'd think a "big" operation like U-haul could direct me to a precise location the first time!

TODD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

Branch Manager checked us in. Well versed on customer service and extremely professional.

GEORGE D. 
Évaluation :
5

The guys were great!

anthony T. 
Évaluation :
5

Sam and his staff were psychotically helpful and went out of their way to help me get unloaded so I could go figure out where to live!

Mathew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russel L. 
Évaluation :
4

Short staffed, as everywhere, there is fear and anxiety whether you will have a truck or not-as as I scheduled days off, and loaders and unloaders. But that is the traffic Dept

DENISE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA DALLARA D. 
Évaluation :
3

GOOD: Employees are pleasant, hardworking, helpful, competent, despite often difficult, understaffed working conditions. BAD: Management. Bozeman MT outlet is woefully understaffed; wait times often excessive. Impossible to reach by phone, 10-20 minute wait (an eternity!) to get an answer at central headquarters. Having made several Uhaul rentals recently, it's obvious to me that management needs to have more service employees available especially at busy times. Recommend to others? An irrelevant question since no Ryder, Penske, or other competitor is available anywhere near Bozeman.

WILLIAM S. 
Évaluation :
5

staff is knowledgeable and friendly. Super easy to do business with.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY C. 
Évaluation :
5

Overall a great renting experience ! One area that needs improvement is with the "trafficers" division . When I made reservation about 12 days ahead of when I needed it, they called me to tell me they would call me a couple days before my pick-up date to confirm what store would have trailer, which felt a little bit like a Seinfeld episode in that trailer may not be reserved at store where I made reservation. The trafficer did not call me a couple days ahead of pick up date. On the day before I was going to pick up trailer in the mid afternoon I decided to call # from which trafficer's had called me when I first made reservation. The system transferred me to a trafficker in Alaska, but I was in Montana, however he could confirm that trailer was gonna be at same store where I made reservation, which I was happy about. Then a hour or two later somebody called leaving a voicemail message saying trailer would be at same store, maybe that person was that stores staff instead of a trafficer.

PETER G. 
Évaluation :
3

Well the customer service in both locations was fine the problem I have is with the actual rental of the vehicle. The confirmed the dates I wanted but then the day before they called and said I couldn't pick up on the day I scheduled then they told me if I thought I might need an extra day then I should pay for one now because they are on such tight schedules with the trucks so I did. Then the mileage allowance wasn't enough so my mileage was over and so I had to pay that. Then I returned the truck back 2 days early and they wouldn't refund the money I paid for the extra day. Way to go uhaul you got your money. Even though it wasn't fair! I won't be recommending Uhaul to anyone again!!

kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah P. 
Évaluation :
5

Outstanding

LINDA Q. 
Évaluation :
5

Great staff, speedy, efficient, professional!

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
4

Not a thing

Otho P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFERY C. 
Évaluation :
5

Uhaul tends to get a bad rap but I have had great service at the 7th Street location in Bozeman. I have always gotten the equipment I reserved and they were super helpful last summer when I shipped 2 boxes.

LAURA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E. 
Évaluation :
5

Change oil light was on for duration of rental but did not cause any problem

ROBERTM S. 
Évaluation :
2

Hire more people, he o more equipment available, don't want to be on edge to hear from traffic dept whether I hav equipment or not. I have loaders and unloaders hired, It effects us all. The people that are hired were execellent.

DENISE K. 
Évaluation :
5

No improvements. Staff was professional and everything went smoothly.

Alan F. 
Évaluation :
1

The truck was given to me below 1/2 full. I drove 8 miles. You charged for gas. After a complete fail at pick up. Fuck you.

Racheal U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

The location was very busy but were able to serve all of us in a timely manner plus being very helpful and friendly.

MARGARET P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Staff was very helpful and friendly on both ends.

GEORGE N. 
Évaluation :
4

The staff at this location were professional and very helpful. They made my move less stressful.

Tara M. 
Évaluation :
5

No you guys got it going on keep up the good work David

JULIE CARLSON H. 
Évaluation :
5

Josh was fast and polite! I have rented from U-haul many times, this was as good as it gets:)

JON M. 
Évaluation :
4

Be sure that first come are first served and not left waiting.

GLENN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODMICHAEL C. 
Évaluation :
3

Truck was not clean, parking break did not work, and change oil light was on upon arrival after reserving the vehicle for a week.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Staff was great Upset that I reserved a van a month and a half early and when I got there they didn't have one so I had to use a ten foot truck... it was uhauls mistake but the store really tried to help out Manager Sam was very helpful

DOUGLAS C. 
Évaluation :
5

The service was wonderful. I can't think of anything to improve.

THERESA B. 
Évaluation :
5

Everything went well. No need to change anything.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross P. 
Évaluation :
5

A pleasure to work with Sam in Bozeman!! He was helpful and efficient.

PAMELA B. 
Évaluation :
5

Have rented from this dealer in the past. Easy to work with, knowledgeable, friendly

Denis J. 
Évaluation :
5

Great Staff! Very Helpful

TIMOTHY O. 
Évaluation :
4

Our truck was not ready at the schedule time. Then the cab leaked water through the windshield and the actual box leaked so our stuff got all wet. We traveled for three days through rain, to only find out when we got to our destination everything was wet. When we told the returning agent he didn't seem to concerned.

MELLISSA H. 
Évaluation :
5

The employee helping me was friendly and professional. They were very busy but he was very calm and attentive when it was my turn. I was very pleased with my service.

DEVAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
1

The truck was a piece of shit, front end totally out of whack.

ARTHUR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA RAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

The staff member who helped me out was amazing. He was so great with myself and other customers he was helping at the same time, as well as helping who was clearly a new employee also at the same time. I wish I knew his name and could let his managers know how awesome he was.

John O. 
Évaluation :
3

The inside of the store was cluttered and messy. But the rest of the experience was great.

DYLAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J. 
Évaluation :
5

The young man who helped me was very friendly and competent.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
2

This location really needs more staff. I had to wait for 30 minutes in a line to speak to one of their associates.

NAOKI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Truck HVAC was terrible, fan hardly works

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Very happy The free one month was awesome coupon and incentive

JOSHUA T.  |  Premières impressions 
Évaluation :
4

Everyone I came in connect with was helpful and very friendly.

Debra S.  |  Premières impressions 
Évaluation :
3

Very friendly staff.

Julie P.  |  Expérience générale 
Évaluation :
5

Sam was awesome! Great service!

Sandra J.  |  Expérience générale 
Évaluation :
2

I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.

BRANNON R.  |  Premières impressions 
Évaluation :
1

Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.

Tate S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Walker W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M.  |  Expérience générale 
Évaluation :
5

They did a great job

herman g.  |  Expérience générale 
Évaluation :
3

The staff here are young guys which is fine. Not sure if it's because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It's spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn't one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. Merci

Korey C.  |  Expérience générale 
Évaluation :
5

I was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.

April D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREL A.  |  Expérience générale 
Évaluation :
5

Wonderful experience, thank you!

Michelle F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL JAY S.  |  Expérience générale 
Évaluation :
1

Uhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't need

anthony s.  |  Expérience générale 
Évaluation :
1

Uhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Ag

anthony s.  |  Premières impressions 
Évaluation :
5

Great location Helpful

TOM W.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful.

April D.  |  Premières impressions 
Évaluation :
4

Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.

NORMAN S.  |  Premières impressions 
Évaluation :
5

EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.

LAUREL A.  |  Premières impressions 
Évaluation :
4

Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.

Margaret F. M.  |  Expérience générale 
Évaluation :
5

Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.

Joseph F.  |  Premières impressions 
Évaluation :
5

They did great

herman g.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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