Customer Reviews for U-Haul Moving & Storage of Bravo Park

1 359 évaluations

1265 E Benson Hwy   Tucson, AZ 85713

(520) 300-9457

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(520) 300-9457

1265 E Benson Hwy
Tucson, AZ 85713

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan Elise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Meyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Cavano 
Évaluation :
5

Very good-service was excellent!

Debbie Peterson 
Évaluation :
5

Great Experience

john carolan 
Évaluation :
5

Very good

Jose Nido 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS RASCON 
Évaluation :
5

Great service, and prices. Very happy with the experience.

vanenzuela agueda 
Évaluation :
5

Everything on the Arizona side was excellent, when it got to the Mississippi side of the process, things were not smooth at all.

Carl Keppler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBALUZ GUILLEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

calvin russell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Ricker 
Évaluation :
1

My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.

CHARLES LYLE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny Watkins 
Évaluation :
5

I think i left my wallet there

Homar Mendoza 
Évaluation :
2

No one walked out with me to the vehicle to inspect it. I return with more then asked for in gas. I return before the time at 9am due back at 1145am. I was over charged twice. I still have not got a final receipt but I been charged 75$ and the the agreement of 53$ Vehicle smelled like smoke windshield had cracks from previous.

Laurina Trinidad 
Évaluation :
5

I talked to Kim and she helped me return the equipment fast and easy, thank you.

Jose C Gutierrez 
Évaluation :
5

Personnel amical

TRACI BROWER 
Évaluation :
2

Called and booked a 7am appointment a week in advance with mobile check in. Arrived at 6:50am and attempted to check in. Got a message saying that there was no inventory. Called support because the parking lot was full and was told that they didn't actually have any trucks avaliable for mobile check in and I'd have to come back 2,5hrs later. This caused me to lose access to half of the time I had my moving crew scheduled for (also hired through uHaul, but uHaul wouldn't help me reschedule movers) and I ended up not being able to complete my move. Will be finding a different place to rent from in the future.

Malcolm Thomas 
Évaluation :
5

Friendly costumer service I really appreciate him for helping me alot

Joanne Chavez 
Évaluation :
1

Don't ever use Uhaul will make moving an even more stressful event. Nickel and dime you for everything. Will not have vehicle available and change the location several times. Drove to pick up and was promised vehicle would be available with app even if store is closed. Arrived and still of course they didn't connect to app. Had to wait for store to open and they had our reservation completely wrong. Never actually communicated with local store always spoke with call center. Finally was able to let store know what happened and they could care less. Then charged me for an extra day because we had to wait 30 min for someone to check out return! So they are able to have check in time after when you are supposed to return to NICKEL and dime you. Save your money and time use Penske or Ryder.

Eddie Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Mora 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUANILLA TOOMER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronique White 
Évaluation :
3

There was only one person helping customers. I understand that each person has a job description but employees should be cross trained to help out. Donovan was doing the utmost to ensure all customers needs were taken care of. The truck cab was a bit unclean.

GWENDOLYN HUNTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Valdez 
Évaluation :
5

They always bring up excellent customer service and the employees are nice and polite and the equipment in good condition

OSCAR MORALES 
Évaluation :
5

Continue good work

joanne cota 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Chambers 
Évaluation :
5

Staff happy to assist you. Thanks!!!

Gregorio Navarro 
Évaluation :
2

I am a 76 year old woman I rented a truck . I returned the truck on time . Everything was fine with the return. Recently I was charged over 500 dollars for a supposed cleaning fee. I can not afford this I think it extremely unreasonable. This charge will affect my ability to afford to pay bills buy food and pay rent . My rent is 500 and now I have an overdraft fee pluse your bill that leaves me 400. To make it. Would you do that to your Mom. Please reconsider this charge. Veuillez

Denise Boyd 
Évaluation :
5

Honestly the guy that help me when I got the truck made it very clear and was very respectful answered all the questions I had. The guy that helped me when I dropped it off was very nice and help me out a lot thanks to them boys.

Sergio Alvarez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Maggio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald Swensen 
Évaluation :
2

Were told the final receipt would be emailed never was. Didn't get my deposit back and was billed more. The truck was returned with full tank of gas. The staff never answers their phone.

ericka silva 
Évaluation :
3

I still haven't received my receipt and I rented this days ago. So to improve. It would be nice to get my receipt..

Valerie Romero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne HAWKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Herne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melinda Geere 
Évaluation :
5

Everything was great thank you guys

Jason Fritch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Jenney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Sullivan 
Évaluation :
5

Excellent and quickly attended too 👏

JESUS SALCIDO 
Évaluation :
1

The app was not really very helpful. Unable to upload and confusing. You idea but not yet there.

Janis Reid 
Évaluation :
1

Just want them to service there rentals before renting

Melinda Shosie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kessler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Helisek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Langerud 
Évaluation :
5

The gentleman that checked us out and back in was very cool. We will come back again

STEVEN SANCHEZ 
Évaluation :
5

At drop off worker greeted is when we parked was friendly and good customer service.

lea kuchel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Rivera 
Évaluation :
5

I had a very unfortunate series of events that delayed my returning the truck ontime. I misplaced my contact and they were unable to reach me. When I was finally able to return I explained the situation and was treated very congenial. I apologize for the inconvenience. But the supervisor and the gentleman who checked me in were very understanding.

Paul Dougherty 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trenton Edgren 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Reed 
Évaluation :
5

Excellent services provided for Krystal. 👍

JUAN J Gonzalez 
Évaluation :
1

Note - going into this location we had already had a poor experience from Uhaul. We rented a truck online only to get through the entire process and were told to pickup the key inside a closed business. We then had to go to the Bravo Park location. The staff at this location were friendly and helpful, but I was told that I could return the truck at a location near my house and was told to call Uhaul and let them know. When I called to "let them know", I was then told I could not drop off at any location near my house and should return it to the Airport Garage location. I explained that I would then be over mileage in the truck and she said she would add 30 miles to cover it. I agreed and we returned the truck by 5pm on Saturday. Today (Monday), I received the same phone call from two different individuals asking if I had returned the truck. I explained we dropped it off at the Airport Garage location and they said they would check us in. Now, I just received an additional bill stating that we were over in mileage and we dropped off at the wrong location. I am beyond frustrated.

ALAN HOBSON 
Évaluation :
5

I did not receive my final bill via email as I was told I would. Could someone send that to me for my records please?

Therese Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter koskinen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY LANANE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS THOMAS 
Évaluation :
3

Have equipment that the customer ordered.

JOHN Robinson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA ONTIVEROS 
Évaluation :
1

I will never choose U-hal again, U-hal charges extra money without any reason, even they provide the payment receipt, the custom service says they don't charge for that.

yao zou 
Évaluation :
3

Breaks are bad on truck, and it starting signaling. Could have caused an accident, almost did. I returned Truck early for that reason.

ESTEBAN SOLIS 
Évaluation :
5

Great customer service would definitely come back highly recommend 👍 👌 😀

Juan Valencia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George VanderMeulen 
Évaluation :
3

When I went to drive off it was mentioned to check condition of the trailer. In checking condition, they had pulled the wrong unit. They side it would be few minutes correct the paperwork. While I was waiting different workers came by and I flagged one down and he said oh yes, the paperwork was corrected. Two questions why didn't i they inspect the trailer before they give it to me and why would I have to flag someone down and wait additional 15 minutes form then to correct their error.

Gary Boukather 
Évaluation :
5

The lady was very helpful knowledgeable.

DENNY SANDOVAL 
Évaluation :
5

The young lady who attended to us was friendly and had awesome customer service. She explained everything that I needed to know as we went through the process. She explained the cost clearly and the time I could return the U-Haul truck. Returning the vehicle was with a different group, not as friendly as the morning crew but still theyb showed excellent customer service.

Cecilia Garcia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Cortez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto Leyva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kavere Louis 
Évaluation :
5

Quick and easy! Great customer service.

Tristin Matrecito 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Reed 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carmen Murguia  |  Expérience générale 
Évaluation :
5

We didn’t have the ramp on the truck but otherwise everything was great.

LeighAnn Sotomayor 
Évaluation :
5

I liked the first use. Donovan helped with all my questions and concerns perfectly. The only downside is the TLC on the Box trunks are needed, tried putting gas into the Vehicle & it started leaking it out.

Robert Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fransisco Pedraza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noelia Valenzuela 
Évaluation :
5

Everything at the Benson location was excellent.

peggy pearson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cris Olivas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berman pharelus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY ROJAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimerley Dinh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agustin robles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Helisek 
Évaluation :
5

Both staff members were very helpful and friendly.

Jay Swint 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel carreon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAIMAH MUSTAFA 
Évaluation :
5

Great customer service!! Great team I love this location

Emilio Fragoso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Stapp 
Évaluation :
5

The rep that handled delivering and picking up the box from my house was amazing and super communicative and nice to speak with. I believe her name was Danina? I have awful name recognition but I know it started with a D. Overall satisfied with my first time using u-box. :)

Kaitlyn Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Buswell 
Évaluation :
3

I rented a pickup truck and car trailer, the trailer had faulty wiring. The employees thought it was the truck so I was given a box truck. The whole process took an hour and I left with a different vehicle that I didn't reserve.

Kyle Helmke 
Évaluation :
5

Everyone seem to be very professional and prompt. Couldn't complain

david henggeler 
Évaluation :
1

I did not receive a statement when I first picked up the truck and when Indropped it off, The mileage reflected a usage of 800 miles on my part which is impossible. Furthermore I had the truck for three days and and was billed for an entire week.

Scott Jeffery 
Évaluation :
4

Overall we are satisfied with our rental process. However, the first store # 214 location where we were originally scheduled to pick up the U-Haul truck was not open at the time we were scheduled, we were waiting outside calling the phone numbers not one would pick and answer. I had to call UHaul Customer service to change location of our rental. At Benson Hwy & Ajo location the store associate are very professional and pleasant to us.

Rachel Reyes 
Évaluation :
5

Nothing, excellent service by the young lady who assisted me. Merci.

Susan Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Villa 
Évaluation :
4

The advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.

Richard West  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Canales  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Skeel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY BURGESS  |  Premières impressions 
Évaluation :
5

Recommend for RV storage needs!

Mark Jamieson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Isham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard West  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Castellano  |  Premières impressions 
Évaluation :
5

When I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate

Tonya Slate  |  Premières impressions 
Évaluation :
2

When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….

Jessica McCain  |  Expérience générale 
Évaluation :
2

The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.

JASON SMITH  |  Expérience générale 
Évaluation :
3

Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90 % they don't have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.

Craig Baldwin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy knight  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE BUTTRAM  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom DeLuca  |  Expérience générale 
Évaluation :
5

Excellent customer service and very professional.

Edward Miller  |  Expérience générale 
Évaluation :
5

Great customer service, flexible and understanding.

Edward Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFRAIN ROMERO  |  Premières impressions 
Évaluation :
5

Very convenient and perfect for our needs.

CURTIS CLARK  |  Expérience générale 
Évaluation :
3

Had a issue with assignment of a empty slot for my camper, but it worked out

Frank Isham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennisa Diaz  |  Premières impressions 
Évaluation :
1

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Sarah Grossman  |  Expérience générale 
Évaluation :
5

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!

richard gomez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Johnson  |  Premières impressions 
Évaluation :
5

The facility is well maintained/always clean. Manager and staff are very courteous!

Bobi Hall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAIT SIDWELL  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara Underwood  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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