Customer Reviews for U-Haul Moving & Storage of Bricktown

3 077 évaluations

100 SE 2nd St   Oklahoma City, OK 73129
(West Of Bass Pro Shop)

(405) 235-9446

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(405) 235-9446

100 SE 2nd St
Oklahoma City, OK 73129
(West Of Bass Pro Shop)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They took the time and patience to help me. Merci

Bryant M. 
Évaluation :
3

The truck is running really rough but other than that everything else was really good

Laleilla L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Moving sucks, but this group here in Bricktown were remarkable! They made it quick, easy, and convenient. Anything that needed assisting, they did without hesitation. I really appreciate the friendliness of everyone! Thank you Uhaul!

MONICA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ratonda b.  |  Expérience générale 
Évaluation :
5

This was a wonderful storage facility, I had no issues. I best part was I was able to discard all my boxes.

TREASURE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale L.  |  Premières impressions 
Évaluation :
2

Wanted to drop off at a closer location to me. Was told I could When I got there was told I would have to pay 175 to do it. The other location was 25 miles further away. Someone should have told me when I called to change the drop location. Won't be using uhaul again if I don't have to. Greg Johnson.

Greg J. 
Évaluation :
5

All was great, they went out of the way to find me a vehicle that hey Didn't have on hand, thanks U-Haul..

juan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Now let's talk about the two ladies with unhelpful attitudes at the Crossroads location where I picked up at. They were both very blasè about their job and when I called back to ask some questions they gave me zero help and I got a mmhmm to my thank you. Sean and Nate at the Bricktown location were awesome, friendly, and super helpful.

Brenan B.  |  Premières impressions 
Évaluation :
5

Sean and Nate were great!

Brenan B. 
Évaluation :
5

Your online check out procedure is extremely cumbersome. Not user friendly at all.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeremiah p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keemah J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristal P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shanee c.  |  Expérience générale 
Évaluation :
5

Customer service was excellent! Highly recommend!!

Joseph P. 
Évaluation :
5

Love the staff at this location. No matter who it is, I always get helpful, friendly servie.

TERESA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valarie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eunice W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE C. 
Évaluation :
1

Overcharged me for 5 gallons of gas when i only drove 8 miles. total rip off

Tara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
5

Very good and helpful.

Kenneth D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

The site I tried to drop the trailer off, no one was there... even though they were supposed to be open until 5pm. I then called to tell UHAUL I would take to another location. I was informed I could have dropped off without a person to verify. I WAS NEVER TOLD THIS INITIALLY. Then I was transferred 3-4 times to speak to someone to confirm another drop off location. After all the transfers, I was told to call another number. At that point, I went to another UHAUL location and told them I AM DROPPING OFF THIS TRAILER. The employees at the downtown OKC UHAUL location were AMAZING! They contacted UHAUL to confirm I was dropping off the trailer at that different location, to ensure I wouldn't be charged. As I told them, I WOULD NOT PAY A FEE DUE TO UHAUL NOT BEING COMPETENT. Therefore, I had good experiences with UHAUL employees, but NOT UHAUL'S online ordering, the app or the process of having the hitch added, using the app to confirm/look up info. SO, in the end, I have a bad view of my experience with UHAUL. Get it together. You're a big company that shouldn't have these continuous type issues. What a sad state of affairs UHAUL seems to be in when running their company.

Bridget C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aven A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSENOLI T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

crystal c w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Courteous and helpful as always. I highly recommend this location .

Leslie G. 
Évaluation :
5

Easy transaction and wish key could be on the truck or somewhere to unlock without going to the counter

Conor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremiah p.  |  Premières impressions 
Évaluation :
3

Was told I would not be charged for a third day and that I would get a month free but neither happened - so instead of being charged around $70 I was charged $180. This part was the only really chaotic and unorganized part. They were very friendly but did not follow through.

Monica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhiggs T. 
Évaluation :
5

Best possible

Kenneth D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Clayton H. 
Évaluation :
4

Christos Christmas

Priscilla C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
4

The truck leaked

John S. 
Évaluation :
4

Great overall experience, but there seems to be a training issue. The clerk that assisted me did not know the rental rate I should have been charged. However, we were able to get everything corrected.

Donny B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane A. 
Évaluation :
2

Wait for someone was not bad. No inspection was done, no receipt given altho the question, did you pay with a credit card was asked, made me feel like they could reuse the trailer and charge me. Not happy overall.

Patricia C. 
Évaluation :
5

Easy process and the staff are exceptionally friendly, ready to help you.

maritza B. 
Évaluation :
1

Was over charged for gas and couldn't dispute because employees made me skip the check in process because they couldn't rent out the correct vehicle in the system. Instead of fixing the issue I was told not to worry about it and get up charged for everything that wasn't even my fault. Retrain your employees on rental procedures. I wasn't informed of anything at the time of the rental I had to spend 10 minutes in the parking lot finding the rental van because they didn't even tell me where it was. Horrible experience. Will not be renting from this location again.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry b.  |  Premières impressions 
Évaluation :
5

No improvements are necessary. I use uhaul for all of my moving and storage needs.

Roger L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peyton B. 
Évaluation :
1

Someone tried to break into the unit from the wall beside it. The wall was just sheetrock that someone kicked in. There was no security so luckily nothing was taken. Would not recommend this storage facility.

Bethany W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mamine M. 
Évaluation :
5

Nothing at all.

tina F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitlin M. 
Évaluation :
5

Excellent location, unit was perfect size and clean. Staff was super nice. Seriously every one I spoke to at different times, several months apart were extremely helpful and knowledgeable. I wish more places had such great staff. The man I originally rented with was Roy, he has retired but his legacy of great service continues. I will come back next summer.

Araceli M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEIICHI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandria J.  |  Premières impressions 
Évaluation :
3

This isn't necessarily this location did wrong. But my drop off was set up fora location 30 minutes away from my home. There is a U-Haul less than a mile from where I live, which I was under the impression that is where I was dropping off at. So it was very upsetting to have to drive so far to drop off especially when I had to do it late at night in a new city/state, because I had to work early the next morning when it was due. Also, we had a very hard time disconnecting the trailer from the hitch. We loosened it and did everything it showed in the video and it was extremely hard to get off, it took two people to lift it off. Thankfully I wasn't alone dropping it off.

Jennifer O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
2

Terrible vehicle! Awful… won't rent from there again..

Johnni P. 
Évaluation :
5

Can't think of any!

Venerando D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie N. 
Évaluation :
5

They are great! Very helpful and respectful.

Tamica A.  |  Premières impressions 
Évaluation :
1

Horrific customer service.

Stephen V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Great service

LaShawnn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amhed Omar F.  |  Premières impressions 
Évaluation :
4

The Truck floor dirtied the Mattress Cover. Ground in dirt. Bottom of dresser is now broken. Is severely tilts. I need a new one. My U- haul helpers were Darius and his girlfriend. They did well, considering the amount I had to load. They worked hard, until the job was complete. I bought extra hours to accommodate the extra hours. I saw for myself that someone was trying to buy things off the truck, just before leaving. I was told they sold some things. I do not know. They allowed a helper I had with me to help load and unload the truck. I am not certain who poorly handled my furniture. Thank you. Sonya K Blackburn

Sonya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renante M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha N. 
Évaluation :
5

The fella that took the trailer was super helpful and very nice.

traci W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon F. 
Évaluation :
5

Roy Jennings has helped me two times at this location. He is outstanding at taking care of his customers. I don't need U-Haul often, but when I do, I know I will be taken care of here.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha C. 
Évaluation :
4

The ppl were nice, I was a little confused when returning my truck because I came 30 mins early & the sign said sit in the vehicle but no one came so I started returning online but then it showed a fuel charge even though I had put fuel in the truck to bring it w the same amount, so then the agent came out and he told me after he got back from lunch he would process the return correctly for me. I did get the receipt with the fuel information correct but wondered if there is credit for returning a vehicle Early?

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor C.  |  Expérience générale 
Évaluation :
5

Nate and Christian were so helpful and nice! The owner were fabulous

Karrie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A.  |  Premières impressions 
Évaluation :
5

Nothing that I can think of. Everything was great!

Richard P. 
Évaluation :
5

No problems. I got a few days extension for 40 bucks a day which was very nice because I got in a bicycle accident that delayed the move.

Edurne L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KelleyKasie M. 
Évaluation :
2

They need to stop telling customers that you must have a debit card to rent a truck, when you don't and then you have to wait to get your deposit back. Horrible mean manager.

Alena P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil T. 
Évaluation :
1

I would not recommend this location. I was told when reserving a unit I would be able to pull up to the door just like a typical mini-storage unit. Not this place. They have two loading docks and with large trucks, it can take a long time especially if they have a full load. It is a first come first serve loading dock. I have wide furniture, it is not going to fit through the door. I had to take them somewhere else. The parking lot is super small. If you cannot back up a trailer, DO NOT PULL IN! They offered me insurance, really... you're telling me its not safe and you (Uhaul) refuse to take responsibility for your customer's items in YOUR facility! Again... people...find another place to store your things. The headache you are faced with and the high price you pay is not worth the agony you will face long-term.

Travis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C.  |  Premières impressions 
Évaluation :
4

I just would think twice about uhaul with how much you charged me for gas. That shit was outrageous and felt like robbery

albert O. 
Évaluation :
5

Y'all made my move so easy and staff was down to earth and friendly.

Travis F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
4

I was very frustrated that the truck that I reserved wasn't available when I arrived to pick it up, but I can't say enough good things about Roy and his crew in their efforts at getting a truck available for me to use. This is in complete contrast to the Mustang location that was completely disengaged and made no effort to assist me after having told me that they would have a truck for me.

Jeff R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Behzad T. 
Évaluation :
2

This truck bounced up and down for the duration of the entire trip. I have video to support this. The air conditioning worked whenever it felt like it. Awful experience. Vehicle had not gas in it upon pickup with a check engine light on.

Sesn F. 
Évaluation :
5

Roy was awesome, our last minute decision to rent a truck was smooth; easy, and very affordable. We dropped it off after hrs when it was convenient for us, and our final bill was accurate and emailed to me. Many thanks - another great experience !

LEE L. 
Évaluation :
5

Thanks, God Bless For The Assistant During A Very Difficult Time And Health Crisis. My Heart ❤️ Has Relief. I Will Always Reference U-Haul Storage Bricktown As Recommended, And Preferred For Excellent.

Tanya B.  |  Expérience générale 
Évaluation :
1

Terrible service and rental was a hazard

BRENDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christen P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bobby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

This is the best place to get a U-Haul. Go here forget the rest.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie H.  |  Premières impressions 
Évaluation :
4

Everyone from the excellent facility manager Mr. Roy Jennings to desk service reps. Jeremy & Brandy were very pleasant, helpful and concerned with attending to help me move successful! Thanks everyone

Jennifer C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamaria C. 
Évaluation :
4

Merci

gary S. 
Évaluation :
5

Staff was wonderful. Helpful and pleasant. Very helpful during a stressful time.

Christy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seyed Farzad Y. 
Évaluation :
5

quick and prompt

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerdine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelvin L. 
Évaluation :
5

Everything was very good. No gas in the tank, but I got a nice "gas" credit for putting 1/4 of a tank in.

Tom G. 
Évaluation :
5

Good customer service very helpful.

REGINALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Roy is the best!

Anna C.  |  Expérience générale 
Évaluation :
5

Amazing folks!

Anna C.  |  Premières impressions 
Évaluation :
1

I will give a glowing recommendation to an extent to this location specifically. The general manager attempted to fix a really bad situation. However, I made my 15 foot reservation a week before I needed it and when I showed up at eight in the morning there was no truck for me. I was told I would be called back within four hours with an update but I got a text message saying I had a new reservation I continued packing and getting things done that needed to go on the truck that I still didn't have when at 5:30 PM I was given another reservation. This time at a different U-Haul. I had already reserved a storage unit at this location so having a truck to pick up and drop off at another location would cost me a lot of money. I was treated terribly and then the general manager did his best to get me a truck by Sunday but I could only get a 10 foot truck which meant I would have to make many more trips with limited help and NO RAMP!!! The truck I reserved had a ramp. For a small female moving mostly alone this was a pivotal issue. All of these things added a lot of time when I was already behind the ball because of not having a truck 24 hours before. I pick my truck up and it went great but when I went back the general manager was no longer there just an employee and at that point I was told that my reservation for my storage unit also had to change because they could not provide what I had originally picked. I would've expected for Roy or his employee to promptly reach out to me to let me know but instead I was told at the moment. I was blindsided yet again with another failing from U-Haul at the moment where I could not choose another company it was too late all of my things had to go somewhere. And they did. I ended up with a plywood box complete with a mouse trap and gaping clearance at the top of each storage unit. They are ill shaped and I was not prepared for how run down the whole situation was. I regret trusting U-Haul with my belongings and my life because they completely ruined any chance I had of making this a pleasant experience. The female employee took over an hour just getting me set up with my new storage unit that I had to pick under duress and then waited for us to move stuff up to my storage unit with a lock on it already. I come back down to find her outside for her to say "yeah there is a lock on there I need to get that for you" this whole time she is quite possibly the slowest human I have ever met in my life. There is not an ounce of urgency in this person whatsoever and let me tell you when I have been cost as much time as I have been every step she messed up cost me at least 20 minutes and up to an hour. I was supposed to be loading my stuff into that storage unit at 9 AM Sunday. I did not finish until almost 7 PM Sunday. I hate everything about uhaul I hate everything about the employees who have made my life unbearably hard when I'm already going through it with this move. I hate that the general manager tries so hard and he has a website that sells him and employees that fail him. Roy is a good human. I do truly mean that. But to not leave an honest review of the nightmare that I just went through would be a huge disservice to everyone else. I fear retaliation for this review because my whole life is in that building but I know for a fact as soon as I can afford to I will have a moving company move my stuff elsewhere. I will pay more to get out before my stuff is ruined and I have to give you all anymore of my money. If you were going to make a reservation online call that location and verify before you assume that corporation has you covered because they absolutely don't and they will screw you over every chance they get. Good luck.

Brianna S.  |  Premières impressions 
Évaluation :
5

Best customer service I've ever received. Great general manager. Everything was explained and entire staff was super helpful. Je les recommande fortement. 

Kaitlynn C.  |  Premières impressions 
Évaluation :
2

Door got broken into, someone had unscrewed the hinges

TOMMY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris U.  |  Expérience générale 
Évaluation :
5

Both Nate and Nick were excellent! I was not pleased when I saw the first storage area. They quickly found me a different one and expedited the transaction. Fabulous employees! Concerned and VERY willing to help and please.

Colleen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY H.  |  Premières impressions 
Évaluation :
2

My storage unit was broken into. My rent was late and the staff put red tags and an additional lock so that tenants don't have access until payment is made. That's not my issue. The issue was that someone broke in after U-haul tampered with my door. U-haul claims they added an additional lock and that doesn't seem to be the case since there wasn't a lock found. My personal lock was found. In fact, it seems that U-haul put a tag on my door, no lock, and essentially marked it to be broken into with a red tag. It gave the appearance that my unit was abandoned and therefore more targetable for thief's. The video cameras have not been looked through and I haven't heard back. This was a poor management of my unit and so emotionally taxing for me. I was told there were break-ins that week, and tenants weren't notified of the break ins. We could've at least checked on our units to verify our items were safe.

Ambar C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristobal P.  |  Premières impressions 
Évaluation :
5

General manager was extremely helpful and raised my confidence in the facility. Merci.

Shawna T.  |  Expérience générale 
Évaluation :
4

Older building but it gets the job done!

JEFFERY T.  |  Premières impressions 
Évaluation :
2

Although the staff was very friendly and super helpful, the storage unit was not secure. The fact that the hinges had the nuts on the outside of the door made for an easy target for theft, which in fact happened. Not only was my unit broken into, but while I was standing in line to report that I was vacating my unit, Two other people were talking about their units being broken into.! Mine happened around Thanksgiving, and theirs happened apparently mid January. There were four customers in the lobby, and three of them had units that were broken into? What are the odds? To me, that says that 75 % of all units had probably been tampered with! Absurd! When you walk into the lobby, there's a giant screen displaying evidence of security cameras. This leads the customer to believe that the building is secure. I was shocked to find out that the cameras were only protecting entry ways. I never ever would have rented had I known that there was zero security and that my unit basically had an invitation to thieves by having the hinges installed backwards. Very disappointed and upset and I will be leaving a Google review to warn other future tenants.

Dayna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G.  |  Premières impressions 
Évaluation :
5

Nate was great! He showed me how to access my storage unit and everything else I needed to know.

Kimberly E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor d.  |  Premières impressions 
Évaluation :
5

Great service

TERESA A.  |  Premières impressions 
Évaluation :
5

The staff was so helpful and professional.

DOROTHY N.  |  Premières impressions 
Évaluation :
5

Chance was very helpful and took extra time to make sure I understood how everything worked. I was very appreciative of his kindness.

KRISTINA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIXIE L C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Premières impressions 
Évaluation :
5

Just one I wish: I wish you would consider access ramps for us stubborn handicap people like me who just have to do it myself oh and maybe a chair or two so I can rest my stubborn butt LOL😁 Thank you Joy

Joy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin J.  |  Expérience générale 
Évaluation :
4

The staff was very helpful, knowledgeable, and patient.

Amanda F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L.  |  Expérience générale 
Évaluation :
5

Friendly and fantastic customer service - the manager went out of his way to help me secure my load. Many thanks!

Konnor H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Youlanda L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob W.  |  Expérience générale 
Évaluation :
5

Wonderful people to work with, very friendly and helpful!! I highly recommend using this storage facility.

Leslie V.  |  Expérience générale 
Évaluation :
5

Very helpful staff, would highly recommend this location.

Leslie V.  |  Premières impressions 
Évaluation :
5

Associate very helpful & nice..

Mary B.  |  Premières impressions 
Évaluation :
3

this facility is not for a female. First off the elevator with no help getting your things on it, then the storage is not level to floor and a female should not be trying to claim the stairs with heavy boxes.

elanda m.  |  Premières impressions 
Évaluation :
4

Concerened about mouse box / presence of rodents and not enclosed celing. Rough floors made it difficult to navigate cart even for an athlete like myself. Facility structure was an issue, but that is out of control of the staff. They were AWESOME! Staff were AMAZING! Kind and professional every time I came in!

SAM H.  |  Expérience générale 
Évaluation :
5

I have used the location multiple times and they ha e been great every time.

JOSHUA F.  |  Premières impressions 
Évaluation :
4

EVERYONE was always helpful and professional. Will use downtown again if needed.

CLEO ann A.  |  Expérience générale 
Évaluation :
5

I love Roy the owner and his staff. They are so helpful !! I am an older widow and they were awesome with everything I needed for my two months of storage. I would not hesitate to use them again !!!

jean p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor S.  |  Expérience générale 
Évaluation :
5

Really appreciated the customer service Nick and Sean provided. Very professional, courteous, and helpful!

Kirke K.  |  Premières impressions 
Évaluation :
5

Mr Jennings from day one has been good to me this young man has gone above and beyond his job Description and it wasn't just me I've seen him with other Customers and he's always the same person regardless of the customer that alone says a lot about him now if all u-haul employees could be trained by him maybe that will help the other u-haul locations around the world to do better. "A upstanding man with a wonderful spirit."

CAROL W.  |  Expérience générale 
Évaluation :
3

The people working were all excellent and pleasant. The only downfall was I had a storage locker that required stairs to get in and out of making it difficult to move heavy items.

katie m.  |  Expérience générale 
Évaluation :
5

Staff went outside their way to support

Curtis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lastacia R.  |  Premières impressions 
Évaluation :
5

Thank you to Roy and staff for providing excellent customer service!

Painted d.  |  Premières impressions 
Évaluation :
1

Under staffed and too open accessibility and no cameras or security. Someone can get In and out with a half storage full of goods as what happened to my storage unit robbed and ransacked upon my arrival to move out. So under staffed hard to get the assistance and support of reporting showing and calling police and getting locked in elevator under duress and disstisfaction of my unit being robbed of halfway only processions as though I placed them on a curb not a secure storage facility.Camerss or continuous patrol should be in where storage units are and more fully staffed to accommodate such incidents and more secure in out process of storage facility Sometimes no one in office for at least 20 to30 minutes and any one can enter and take supplies. I know I stood there once fit ten minutes plus knocking on doors plus going out to parking lot to get assistance thinking someone can actually have s field day in here unattended but with service I must say staff was helpful but not my level of expantcy. After paying all the insurance and fees I expect more in service. Also not supplying my trucks both times without my moving diollies.. or maybe because I don't seem rich or I am not white or ? Not seen as someone who reads or take time to get insurance and write reviews Customer service practices should be given to all that walks through that door at the highest level but so hard to do when understaffed or on smoke breaks.. finding out after police arrived was not only unit compromised but at first was treated as unbelievable and told to call cops myself under duress. .have not been contacted yet by uhaul inregards to theft.

Bernita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN S.  |  Premières impressions 
Évaluation :
5

Great service provided by great people. You have a fantastic crew at your Bricktown location.

Richard G.  |  Expérience générale 
Évaluation :
5

Everyone who works there is so helpful. I am storing my furniture there till my new place is available and I couldn't have been more pleased with all the kindness and help !!

jean p.  |  Premières impressions 
Évaluation :
4

I had a bag of tools stolen out of my unit. It could have been one of my employees, but no video showed anyone leaving with them.

Oklahoma City P.  |  Expérience générale 
Évaluation :
5

I would have preferred 24 hour access but, 10 p.m. is better than 7 p.m., when the office closes and/or trafgic jams cause delays.

Bonnie M.  |  Premières impressions 
Évaluation :
5

I didn't return the Key right I put it in trunk

Alfreda S.  |  Premières impressions 
Évaluation :
5

They are very nice and helpful

Michael K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin T.  |  Online Move In 
Évaluation :
5

the staff was very helpful and always understanding and helpful and kind.

Shelby G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJONANUEL C.  |  Premières impressions 
Évaluation :
4

Abordable

John M.  |  Premières impressions 
Évaluation :
5

Very professional, courteous and I had a easy reservation process.

Tanya M.  |  Premières impressions 
Évaluation :
4

The actual units are pretty old. There are other places that have better for less.

Madison P.  |  Expérience générale 
Évaluation :
5

The young man went above and beyond his job title despite how upset I was he took the time to listen in such a calm demeanor I was forced to forget about the problems at hand and allow him to help me.

CAROL W.  |  Premières impressions 
Évaluation :
5

Staff was friendly,knowledgeable and professional. Would recommend to everyone.

CLEO ann A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M.  |  Expérience générale 
Évaluation :
5

Owner personal appeal, attentiveness, willingness to help, and cheerful spirit highlighted the all-in-door perfectly setup storage center. I'm military and perform all my moves DIY ... by-far the most convenient and accommodating move yet! I wish I could share pictures of the storage setup!

Curtis G.  |  Premières impressions 
Évaluation :
5

Roy was unbelievable and super healpful

Jeremy D.  |  Premières impressions 
Évaluation :
1

I got kicked out of my unit and evicted even so there's no reason for eviction. As I was always on time and in full all payments due for renting unit. I was also harassed as though I was a suspect and a burglary that had occurred in the same storage facility though I was exonerated not guilty of anything except being aggravated at being locked out of my unit when I needed in my unit for my tools for work. I lost money because of their incompetence. Never so much an apology for trespassing on my business by locking me out when there was no proof that I had anything to do with their security breach. I I was left with an eviction letter on my unit door with no reason as to why I must leave. Then after I left three days after I got said notice I had started to receive late payment notices failure to pay rent and threats of locking me out from my stuff even though I had already moved everything out. I would like to know that there is some sort of checks and balances for customers who are loyal and spend more time and earnings with the contingent that U-Haul Nationwide provide. I have thought about PR but it's also thought that two wrongs don't make a right I'm going to try and rent a truck from you guys tomorrow again but not from bricktown of course but where I move to the other side of town American Storage in Oklahoma City number 3 have been the best they could be as Representatives of U-Haul and it's family tree.

Michael J.  |  Expérience générale 
Évaluation :
2

Did work with me on a payment plan and still got charge for late fee after explaining my situation. It was hard to speak to a manager. I requested to speak to one never called me back. So i had to moved my household goods to another storage and that was cheaper that I coukd afford.

Shawnquise G.  |  Expérience générale 
Évaluation :
5

Polite and helpful staff. Access to storage spaces very convenient while being secure. Highly recommend this facility for your storage needs.

Jake B.  |  Expérience générale 
Évaluation :
3

Could not access roll up door when moving in.

Vanessa L.  |  Premières impressions 
Évaluation :
4

Although it's been over a decade since I moved in to the Bricktown - OKC facility by chance wanted to go to Southern California hoping to find work but, didn't have the complete financial means to move across the US with the U-Haul trailer & truck! I'm glad I did and was able to pay my lien off slowly but, surely over time. My greatest wish about that warm March day was how friendly the staff under Lonnie was and under Roy continue to be. Thanks for the U-Haul equivalent to PODS, U-Box! Because truthfully I really need this product in the past and present and someday as an empty-nester for the future! Thanks and hope to retrieve my belongings soon and get what's left of them after the fire and water damage in a slightly good condition. If, not no fair no foul: forgot about changing weather in OKC and the southern Great Plains! Thanks and hopefully will be there in person sometime in mid to late 2021! At least tornado season here as well as there! Thank you for all you have done for me it well appreciated!

LESLIE A H.  |  Premières impressions 
Évaluation :
5

Excellent facility and all staff were absolutely amazing, helpful and informative!

AMIE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette R.  |  Expérience générale 
Évaluation :
5

Excellent customer service, a pleasure to do business with!

Stephanie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C.  |  Premières impressions 
Évaluation :
5

Loved the helpful staff

Alyson H.  |  Expérience générale 
Évaluation :
5

Roy and his staff are FANTASTIC!! They went Above and Beyond at every turn to make things easy for my family. We arrived with Three loaded Trucks that each had a car hauler behind it and they got us right in and set up with storage in record time even thought they were short handed that day. They even let us use a pallet jack for some very heavy items and helped with a forklift to move a couple safes. And, when it came time to move our belongings to the new house, Roy even assisted with backing the truck up to the loading dock for my niece. All-in-all, They made a very stressful move that much easier for us and I Highly recommend them.

Guy B.  |  Expérience générale 
Évaluation :
3

The upfront reservation and storage experience was great. People on the phone were courteous. We had arranged to store our college student's items , with the 1st month free option extended, and someone local brought the items to storage on our behalf, in March. Upon arrival, in August, to remove the items from storage, it was a frustrating experience. We had a 4pm reservation to pickup a van. We had to look outside to find someone working. The van wasn't available. The person working was not courteous. We were told we could have a small truck for the same price, but ended up having to pay more for insurance. We said we hadn't been there, so we weren't familiar, and so were given a map, and had to figure out everything on our own. When we came in to check out, after getting items, the employee had earbuds in at the desk. We had to ask/figure out what to do with the ramp at truck bay. Overall, that day was frustrating.

sara m.  |  Expérience générale 
Évaluation :