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Gerdine G.Customer Reviews for U-Haul Moving & Storage of Bricktown
Testimonials From Recent Customers
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Roy is the best!
Anna C. | Expérience généraleAmazing folks!
Anna C. | Premières impressionsI will give a glowing recommendation to an extent to this location specifically. The general manager attempted to fix a really bad situation. However, I made my 15 foot reservation a week before I needed it and when I showed up at eight in the morning there was no truck for me. I was told I would be called back within four hours with an update but I got a text message saying I had a new reservation I continued packing and getting things done that needed to go on the truck that I still didn't have when at 5:30 PM I was given another reservation. This time at a different U-Haul. I had already reserved a storage unit at this location so having a truck to pick up and drop off at another location would cost me a lot of money. I was treated terribly and then the general manager did his best to get me a truck by Sunday but I could only get a 10 foot truck which meant I would have to make many more trips with limited help and NO RAMP!!! The truck I reserved had a ramp. For a small female moving mostly alone this was a pivotal issue. All of these things added a lot of time when I was already behind the ball because of not having a truck 24 hours before. I pick my truck up and it went great but when I went back the general manager was no longer there just an employee and at that point I was told that my reservation for my storage unit also had to change because they could not provide what I had originally picked. I would've expected for Roy or his employee to promptly reach out to me to let me know but instead I was told at the moment. I was blindsided yet again with another failing from U-Haul at the moment where I could not choose another company it was too late all of my things had to go somewhere. And they did. I ended up with a plywood box complete with a mouse trap and gaping clearance at the top of each storage unit. They are ill shaped and I was not prepared for how run down the whole situation was. I regret trusting U-Haul with my belongings and my life because they completely ruined any chance I had of making this a pleasant experience. The female employee took over an hour just getting me set up with my new storage unit that I had to pick under duress and then waited for us to move stuff up to my storage unit with a lock on it already. I come back down to find her outside for her to say "yeah there is a lock on there I need to get that for you" this whole time she is quite possibly the slowest human I have ever met in my life. There is not an ounce of urgency in this person whatsoever and let me tell you when I have been cost as much time as I have been every step she messed up cost me at least 20 minutes and up to an hour. I was supposed to be loading my stuff into that storage unit at 9 AM Sunday. I did not finish until almost 7 PM Sunday. I hate everything about uhaul I hate everything about the employees who have made my life unbearably hard when I'm already going through it with this move. I hate that the general manager tries so hard and he has a website that sells him and employees that fail him. Roy is a good human. I do truly mean that. But to not leave an honest review of the nightmare that I just went through would be a huge disservice to everyone else. I fear retaliation for this review because my whole life is in that building but I know for a fact as soon as I can afford to I will have a moving company move my stuff elsewhere. I will pay more to get out before my stuff is ruined and I have to give you all anymore of my money. If you were going to make a reservation online call that location and verify before you assume that corporation has you covered because they absolutely don't and they will screw you over every chance they get. Good luck.
Brianna S. | Premières impressionsBest customer service I've ever received. Great general manager. Everything was explained and entire staff was super helpful. Je les recommande fortement.
Kaitlynn C. | Premières impressionsDoor got broken into, someone had unscrewed the hinges
TOMMY M. | Expérience généraleBoth Nate and Nick were excellent! I was not pleased when I saw the first storage area. They quickly found me a different one and expedited the transaction. Fabulous employees! Concerned and VERY willing to help and please.
Colleen A. | Premières impressionsMy storage unit was broken into. My rent was late and the staff put red tags and an additional lock so that tenants don't have access until payment is made. That's not my issue. The issue was that someone broke in after U-haul tampered with my door. U-haul claims they added an additional lock and that doesn't seem to be the case since there wasn't a lock found. My personal lock was found. In fact, it seems that U-haul put a tag on my door, no lock, and essentially marked it to be broken into with a red tag. It gave the appearance that my unit was abandoned and therefore more targetable for thief's. The video cameras have not been looked through and I haven't heard back. This was a poor management of my unit and so emotionally taxing for me. I was told there were break-ins that week, and tenants weren't notified of the break ins. We could've at least checked on our units to verify our items were safe.
Ambar C. | Expérience généraleGeneral manager was extremely helpful and raised my confidence in the facility. Merci.
Shawna T. | Expérience généraleOlder building but it gets the job done!
JEFFERY T. | Premières impressionsAlthough the staff was very friendly and super helpful, the storage unit was not secure. The fact that the hinges had the nuts on the outside of the door made for an easy target for theft, which in fact happened. Not only was my unit broken into, but while I was standing in line to report that I was vacating my unit, Two other people were talking about their units being broken into.! Mine happened around Thanksgiving, and theirs happened apparently mid January. There were four customers in the lobby, and three of them had units that were broken into? What are the odds? To me, that says that 75 % of all units had probably been tampered with! Absurd! When you walk into the lobby, there's a giant screen displaying evidence of security cameras. This leads the customer to believe that the building is secure. I was shocked to find out that the cameras were only protecting entry ways. I never ever would have rented had I known that there was zero security and that my unit basically had an invitation to thieves by having the hinges installed backwards. Very disappointed and upset and I will be leaving a Google review to warn other future tenants.
Dayna C. | Expérience généraleNate was great! He showed me how to access my storage unit and everything else I needed to know.
Kimberly E. | Premières impressionsGreat service
TERESA A. | Premières impressionsThe staff was so helpful and professional.
DOROTHY N. | Premières impressionsChance was very helpful and took extra time to make sure I understood how everything worked. I was very appreciative of his kindness.
KRISTINA A. | Premières impressionsJust one I wish: I wish you would consider access ramps for us stubborn handicap people like me who just have to do it myself oh and maybe a chair or two so I can rest my stubborn butt LOL😁 Thank you Joy
Joy D. | Premières impressionsThe staff was very helpful, knowledgeable, and patient.
Amanda F. | Premières impressionsFriendly and fantastic customer service - the manager went out of his way to help me secure my load. Many thanks!
Konnor H. | Expérience généraleWonderful people to work with, very friendly and helpful!! I highly recommend using this storage facility.
Leslie V. | Expérience généraleVery helpful staff, would highly recommend this location.
Leslie V. | Premières impressionsAssociate very helpful & nice..
Mary B. | Premières impressionsthis facility is not for a female. First off the elevator with no help getting your things on it, then the storage is not level to floor and a female should not be trying to claim the stairs with heavy boxes.
elanda m. | Premières impressionsConcerened about mouse box / presence of rodents and not enclosed celing. Rough floors made it difficult to navigate cart even for an athlete like myself. Facility structure was an issue, but that is out of control of the staff. They were AWESOME! Staff were AMAZING! Kind and professional every time I came in!
SAM H. | Expérience généraleI have used the location multiple times and they ha e been great every time.
JOSHUA F. | Premières impressionsEVERYONE was always helpful and professional. Will use downtown again if needed.
CLEO ann A. | Expérience généraleI love Roy the owner and his staff. They are so helpful !! I am an older widow and they were awesome with everything I needed for my two months of storage. I would not hesitate to use them again !!!
jean p. | Expérience généraleReally appreciated the customer service Nick and Sean provided. Very professional, courteous, and helpful!
Kirke K. | Premières impressionsMr Jennings from day one has been good to me this young man has gone above and beyond his job Description and it wasn't just me I've seen him with other Customers and he's always the same person regardless of the customer that alone says a lot about him now if all u-haul employees could be trained by him maybe that will help the other u-haul locations around the world to do better. "A upstanding man with a wonderful spirit."
CAROL W. | Expérience généraleThe people working were all excellent and pleasant. The only downfall was I had a storage locker that required stairs to get in and out of making it difficult to move heavy items.
katie m. | Expérience généraleStaff went outside their way to support
Curtis G. | Expérience généraleThank you to Roy and staff for providing excellent customer service!
Painted d. | Premières impressionsUnder staffed and too open accessibility and no cameras or security. Someone can get In and out with a half storage full of goods as what happened to my storage unit robbed and ransacked upon my arrival to move out. So under staffed hard to get the assistance and support of reporting showing and calling police and getting locked in elevator under duress and disstisfaction of my unit being robbed of halfway only processions as though I placed them on a curb not a secure storage facility.Camerss or continuous patrol should be in where storage units are and more fully staffed to accommodate such incidents and more secure in out process of storage facility Sometimes no one in office for at least 20 to30 minutes and any one can enter and take supplies. I know I stood there once fit ten minutes plus knocking on doors plus going out to parking lot to get assistance thinking someone can actually have s field day in here unattended but with service I must say staff was helpful but not my level of expantcy. After paying all the insurance and fees I expect more in service. Also not supplying my trucks both times without my moving diollies.. or maybe because I don't seem rich or I am not white or ? Not seen as someone who reads or take time to get insurance and write reviews Customer service practices should be given to all that walks through that door at the highest level but so hard to do when understaffed or on smoke breaks.. finding out after police arrived was not only unit compromised but at first was treated as unbelievable and told to call cops myself under duress. .have not been contacted yet by uhaul inregards to theft.
Bernita M. | Expérience généraleGreat service provided by great people. You have a fantastic crew at your Bricktown location.
Richard G. | Expérience généraleEveryone who works there is so helpful. I am storing my furniture there till my new place is available and I couldn't have been more pleased with all the kindness and help !!
jean p. | Premières impressionsI had a bag of tools stolen out of my unit. It could have been one of my employees, but no video showed anyone leaving with them.
Oklahoma City P. | Expérience généraleI would have preferred 24 hour access but, 10 p.m. is better than 7 p.m., when the office closes and/or trafgic jams cause delays.
Bonnie M. | Premières impressionsI didn't return the Key right I put it in trunk
Alfreda Smith A. | Premières impressionsThey are very nice and helpful
Michael K. | Expérience généralethe staff was very helpful and always understanding and helpful and kind.
Shelby G. | Expérience généraleAbordable
John M. | Premières impressionsVery professional, courteous and I had a easy reservation process.
Tanya M. | Premières impressionsThe actual units are pretty old. There are other places that have better for less.
Madison P. | Expérience généraleThe young man went above and beyond his job title despite how upset I was he took the time to listen in such a calm demeanor I was forced to forget about the problems at hand and allow him to help me.
CAROL W. | Premières impressionsStaff was friendly,knowledgeable and professional. Would recommend to everyone.
CLEO ann A. | Premières impressionsOwner personal appeal, attentiveness, willingness to help, and cheerful spirit highlighted the all-in-door perfectly setup storage center. I'm military and perform all my moves DIY ... by-far the most convenient and accommodating move yet! I wish I could share pictures of the storage setup!
Curtis G. | Premières impressionsRoy was unbelievable and super healpful
Jeremy D. | Premières impressionsI got kicked out of my unit and evicted even so there's no reason for eviction. As I was always on time and in full all payments due for renting unit. I was also harassed as though I was a suspect and a burglary that had occurred in the same storage facility though I was exonerated not guilty of anything except being aggravated at being locked out of my unit when I needed in my unit for my tools for work. I lost money because of their incompetence. Never so much an apology for trespassing on my business by locking me out when there was no proof that I had anything to do with their security breach. I I was left with an eviction letter on my unit door with no reason as to why I must leave. Then after I left three days after I got said notice I had started to receive late payment notices failure to pay rent and threats of locking me out from my stuff even though I had already moved everything out. I would like to know that there is some sort of checks and balances for customers who are loyal and spend more time and earnings with the contingent that U-Haul Nationwide provide. I have thought about PR but it's also thought that two wrongs don't make a right I'm going to try and rent a truck from you guys tomorrow again but not from bricktown of course but where I move to the other side of town American Storage in Oklahoma City number 3 have been the best they could be as Representatives of U-Haul and it's family tree.
Michael J. | Expérience généraleDid work with me on a payment plan and still got charge for late fee after explaining my situation. It was hard to speak to a manager. I requested to speak to one never called me back. So i had to moved my household goods to another storage and that was cheaper that I coukd afford.
Shawnquise G. | Expérience généralePolite and helpful staff. Access to storage spaces very convenient while being secure. Highly recommend this facility for your storage needs.
Jake B. | Expérience généraleCould not access roll up door when moving in.
Vanessa L. | Premières impressionsAlthough it's been over a decade since I moved in to the Bricktown - OKC facility by chance wanted to go to Southern California hoping to find work but, didn't have the complete financial means to move across the US with the U-Haul trailer & truck! I'm glad I did and was able to pay my lien off slowly but, surely over time. My greatest wish about that warm March day was how friendly the staff under Lonnie was and under Roy continue to be. Thanks for the U-Haul equivalent to PODS, U-Box! Because truthfully I really need this product in the past and present and someday as an empty-nester for the future! Thanks and hope to retrieve my belongings soon and get what's left of them after the fire and water damage in a slightly good condition. If, not no fair no foul: forgot about changing weather in OKC and the southern Great Plains! Thanks and hopefully will be there in person sometime in mid to late 2021! At least tornado season here as well as there! Thank you for all you have done for me it well appreciated!
LESLIE A H. | Premières impressionsExcellent facility and all staff were absolutely amazing, helpful and informative!
AMIE C. | Expérience généraleExcellent customer service, a pleasure to do business with!
Stephanie L. | Premières impressionsLoved the helpful staff
Alyson H. | Expérience généraleRoy and his staff are FANTASTIC!! They went Above and Beyond at every turn to make things easy for my family. We arrived with Three loaded Trucks that each had a car hauler behind it and they got us right in and set up with storage in record time even thought they were short handed that day. They even let us use a pallet jack for some very heavy items and helped with a forklift to move a couple safes. And, when it came time to move our belongings to the new house, Roy even assisted with backing the truck up to the loading dock for my niece. All-in-all, They made a very stressful move that much easier for us and I Highly recommend them.
Guy B. | Expérience généraleThe upfront reservation and storage experience was great. People on the phone were courteous. We had arranged to store our college student's items , with the 1st month free option extended, and someone local brought the items to storage on our behalf, in March. Upon arrival, in August, to remove the items from storage, it was a frustrating experience. We had a 4pm reservation to pickup a van. We had to look outside to find someone working. The van wasn't available. The person working was not courteous. We were told we could have a small truck for the same price, but ended up having to pay more for insurance. We said we hadn't been there, so we weren't familiar, and so were given a map, and had to figure out everything on our own. When we came in to check out, after getting items, the employee had earbuds in at the desk. We had to ask/figure out what to do with the ramp at truck bay. Overall, that day was frustrating.
sara m. | Expérience généraleThere is no lighting in the the storage
Alyson H. | Premières impressionsWonderful and very helpful staff. Gave a 5 star review on Google.
dora s. | Premières impressionsI could not have asked for better service and very personable staff.
Deloris J. | Expérience généraleThe staff was incredibly helpful and friendly even though they were overwhelmingly busy on top of being hot and humid. We are very happy we chose this location to store our belongings.
Shelby J. | Premières impressionsI rented a Uhaul vehicle in Texas to move my things to Oklahoma City. I was promised free storage in Oklahoma for 1 month and thereafter pay 74,95 monthly. I received my first statement for 84.95. Spoke with the headquarter and told them of the deal that was offered to me. Headquarter did honor the initial deal, but I continue to receive multiple letters in the mail every month saying that I owe delinquent fees.
Crystal T. | Expérience généraleI arrived on a Sunday morning to move my items out of the 3rd floor climate controlled storage. I was informed the power was out and would likely not come back on for several hours. My movers and I agreed to reschedule for Monday. Upon arrival on Monday the power was still out with no indication of when it would be back on. My movers and I rescheduled for Tuesday afternoon. Again there was no power. In fact it wasn't until Wednesday that the power was back on. Thankfully my movers were flexible and willing to adjust and I didn't have to take off of work to make this all happen. However the fact my climate controlled unit wasn't controlled for several days is also frustration. Thankfully non of my items were damaged. Overall I am disappointed with my experience with this Uhaul storage.
Michelle G. | Expérience généraleAmazing people!!!
Dress for S. | Premières impressionsThe owner of this facility is a great person he is easy to work with he goes up and beyond what you would expect from the owner of a storage facility. This is a very nice place at a reasonable cost I highly recommend it to anyone.
Jason S. | Expérience généraleCustomer service at the Bricktown Uhaul was outstanding! Not only was the manager (Roy) extremely helpful but surprisingly the entire staff was that was also. I would highly recommend renting a storage unit here if needed.
JACK M. | Expérience généraleThey need to let their parking lot go to public domain for Oklahoma Avenue to go through. Their stubbornness has created irreparable harm to our city. May the place burn down COMPLETELY the next time they have a fire.
patrick b. | Expérience généraleHave always been treated very well at the Bricktown U-Haul Facility.
Stephen Douglas H. | Premières impressionsI have been a long time U-Haul customer. In my experience, U-Haul's customer service has always gone above and beyond expectations. This most recent experience was no different.
MICHAEL D. | Expérience généraleFor me, the location of the unit, the elevator, waiting to use the elevator were all reasons why I chose not to use this storage space.
Jane B. | Expérience généraleRoy and his team are the best. I look forward to renting a storage unit from them again in the near future.
David U. | Expérience généraleThe staff went above and beyond to help me.
Ashley S. | Premières impressionsWould like to thank everyone from U-haul. I hate moving& U-haul made it alittle more pleasent. Thank u all from U- haul
Frankl B. | Expérience généraleGreat staff
GEORGE R. | Expérience généraleGreat people, easy to work with.
SCOTT B. | Premières impressionsI only had one issue with accessing my unit. I did not have my card and the person at the desk would not buzz me in...even after I showed my ID.
joyce c. | Expérience généraleThe staff was always very helpful and kind. My husband and I got to know a few of the staff members over the two years we keep our stuff there.
Tara M. | Expérience généraleThe accommodations there are top notch, but the staff is really what makes this location shine. They're always friendly, helpful, and welcoming and really made our experience so good.
adam w. | Expérience généraleVery kind, personable and very informative. The staff has been well trained and knowledgeable of their job with great people skills.
Deloris J. | Premières impressionsEveryone was way nice. There was a unit I needed was available and in a perfect spot for me. The dock setup really helped me unload the truck by myself. I really enjoyed this experience.
Jerome A. | Premières impressionsEmployees were very kind and helpful during my moving process. I would Recommend this location to anyone.
kyle a. | Expérience générale5 étoile
Syed S. | Expérience généraleEverything was in good order when we left. Merci.
JOHN C. | Expérience généraleExcellent customer service!!👍
diana l. | Expérience générale