Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My UBox experience was well less than acceptable. When ordering the box, I had to call in to customer service for completing the order due to issues with the site. They could not help much at the location. Although they were friendly at the initial contact, there didn't appear to be an eagerness for assistance. Once ordered, and the date came for me to access, I was told that I could/would have full access for 4 days/nights. When I went to access it on the first night, it was completely blocked by other boxes. Since it was after hours, customer care informed me that they next day it would be unblocked and available. This in turn put me a day behind my planned schedule, AND forcing me to lose out on potential income for some work I had scheduled. The next evening on my return, the box was still blocked. The staff member gave me the impression of irritation, non apologetic, and a bad attitude, as if I made the mistake. She did clear my box out and put it in a location where I could complete my packing. Fast forward to the tail end of the shipping, I was informed from customer service that the box would be available on the 30th of the month. The website confirmed. I received an email on the 27th stating that it had made it. Contacting customer service again, I was informed that it would not be available until Jan 1st because it was being moved to another location, which I was informed that information was incorrect, by a different customer service rep. I give A+ to the first customer service rep and the last customer service rep. They were extremely professional, friendly and helpful. EVERYTHING else in between those two young ladies for me was COMPLETELY unacceptable. As much as I like UHaul and have used them for many years, this was a very bad experience for me. And I'm sure I will not recoup the lost income that I seek.
CARLTON W.
Évaluation :
5
Excelente customer service
Shirley I.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Harrison F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORIAN T.
Évaluation :
5
I tried a UHAUL's Neighborhood Rental but they never picked up the phone. So I decided to return to the Bridgeport 526 Pine Street Store because I had previously experienced very good service there. It worked out well.
Laura P.
Évaluation :
5
I would prefer next time to take a vehicle that is dry, it made it alittle hard still wet from being cleaned and my boxes got wet which made my boxes damp on the bottom.
TERRENCE M.
Évaluation :
4
Good service, explanation, and adaptability to our needs
JOSHUA K.
Évaluation :
5
Please change the compartment locks, they are so rusty and it took me more than ah hour to open the lock. Even the customer service i have been in call for 45 minutes and no one answered. The app is also having some issues.
Dheekshit Chowad N.
Évaluation :
5
staff was great
PAUL B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICTOR M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
JUAN R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin K.
Évaluation :
5
The staff at U-Haul was great. Great service!
Dominick M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan D.
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Online Move In
Évaluation :
5
a nice experience to rent a vehicle that exceeded expectations.
JOSEPH C.
Évaluation :
5
Have a bell or something similar inside the store front so when a worker is in the yard they know they have a customer.
STEVEN C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jerry H.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARLENE R.
Évaluation :
5
Folks were great. Friendly and professional.
DANIEL D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FERNANDO M.
Évaluation :
5
Drop off was effortless.
KATHLEEN B.
Évaluation :
5
Young lady who assisted me was very kind and sweet. Took time to ensure everything was right with the trails and hookups. Only problem was that somehow the wrong drop off address was entered for PA vs MS. The young man who helped with the trailer lighting hookup was very kind and helpful.
EDWARD P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sung P.
Évaluation :
5
Employees were very nice and helpful
EDWIN D.
Évaluation :
1
All of my belongings are ruined
Yvanna M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID S.
Évaluation :
3
Great customer service all went well!
MALICIAR R.
Évaluation :
5
Muy lindas personas en especial la señora Carmen , profecional y muy eficiente , siempre da gusto volver donde uno es bien atendido gracias
KENET M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHIRLEY R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rolando F.
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Expérience générale
Évaluation :
5
I am well pleased with the service.
Suzette M.
|
Premières impressions
Évaluation :
5
Great customer service!! would definitely do business with this location again!!
Richard L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Jane G.
|
Expérience générale
Évaluation :
1
The service is horrible..I will not ever do business with uhaul ever again...
ANGIE L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos A.
Évaluation :
5
Le meilleur
JULIO C.
Évaluation :
3
The delivery person (Becky) was the best!
Gayle A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICARDO A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONARD T.
Évaluation :
5
Have more trailers available. first location I had to go back and forth because they didnt have a dual box trailer.
MICHAEL P.
Évaluation :
5
The workers in this location is very profesional and nice persons , I recommended with my friends thanks .
KENET M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCISCOOTTO A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joy D.
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Expérience générale
Évaluation :
5
Great experience.
CAROLINE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SONYA M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWIN B.
Évaluation :
5
***
ABDUL S.
Évaluation :
4
*
Abdul S.
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Premières impressions
Évaluation :
5
Great Customer Service
KAMOR O.
Évaluation :
1
When I returned the truck the attendant who checked it recorded an incorrect gas level and I got charged for gas refill erroneously. When I saw my bill I disputed the charge and showed the attendant the gas gauge that was clearly above where it was supposed to be and he agreed I shouldn't have been charged. I feel he was trying to scam me.
Paul B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria L.
Évaluation :
1
I got the 26 'truck in bad condition. The front bumper was taped with duct tape. The left front turn signal cable was broken, loose and did not work. The ABS lamp on the dashboard is constantly lit. The brake did not work properly. The store manager (Ashley) spoke very harshly. He doesn't talk to people kindly and culturally. I don't even understand how this man got there, up there in that position. If I were the boss for him, he wouldn't be working there the next day for sure. This style is by no means acceptable to either a store manager or an employee. Not saying goodbye to the man at the base Ashley. This is incredible. No one dares to speak, everyone is afraid, even though they know what he really is. I hope the president, Patrick, will read this too. I only heard a positive about him. David, who works at UHAUL, I would highly recommend it to the store manager !!
Zoltan K.
Évaluation :
5
Young lady who took care of me was pleasant, attentive, and friendly.
Marion G.
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Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
KENET M.
Évaluation :
5
This is the second time I've used this location, and I always find the employees to be less than cordial or helpful in a way that would make the experience better. Case in point - I came in as I was having trouble using the phone app, and had to call out 'hello?' a couple of times before the clerk said 'I'm here.' Where? The place was full of rental materials and signage, and I finally found her behind a counter obscured by a rack of items. When I explained my problem, and asked if it could be handled at the counter, she just said 'no, you have to finish on the app.' Eventually, she did assist me, but only after I voiced my displeasure. Shouldn't have to do that to get some help.
Gary B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
James F.
Évaluation :
5
I received excellent customer service. My truck was ready at the time it was promised. The women at the front desk were friendly and efficient. I was in and out in a jiff!
GLADYS M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIA R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICHOLAS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUIS D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth T.
Évaluation :
5
It was my first time picking up a vehicle early in the morning over the phone and the system was very fast an easy to use keep doing the same thing
Julio T.
Évaluation :
4
Truck had a airbag warning light on when rented, there was also a severe exhaust leak which filled cabin with exhaust fumes and the fuel efficiency was it's strongly decreased based on the exhaust leak. It was the only 19 foot truck and a 20 mile radius and I have no option but to take it. I will think again before I utilize U-Haul. Simultaneously with this reservation I had to 26 foot trucks which were excellent.
AGNES G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSIN E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAKARI G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALDECI S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEZLEE R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paige J.
Évaluation :
5
Amazing customer wervice
Manuel N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DECLAN K.
Évaluation :
5
I was very pleased with the service received.
ANN L.
Évaluation :
3
I rented a car dolly and it sits outside and needs to be oiled more often and one of the safety chains you use to wrap around the frame was so short it wouldn't come off the dolly
PAUL V.
Évaluation :
5
Nothing because yall do a wonderful job
MARLON R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DRAGAN C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL C.
Évaluation :
5
I paid in cash that day and was still charged on my card. Please tell me what to do to be reimbursed
ERNEST W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER A.
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Premières impressions
Évaluation :
5
Was very polite and friendly
ELAINE J.
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Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
STEFAN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RADOS P.
Évaluation :
3
Make sure trucks have at least some gas. My truck was on empty.
Jessica K.
Évaluation :
5
You don't have nothing,you are doing very well already,just keep up the good work.Good luck my friends ðŸ‘ðŸ¾ðŸ‘ðŸ¾ðŸ‘ðŸ¾ðŸ™ðŸ‘.
EMMANUEL J.
Évaluation :
2
The female manager was argumentative on the return location, although it said the correct drop off location on the receipt. I called the Pine Street Bridgeport CT location at 11:37, 11:38 and 11:39 and was hung up on each time. I called the State Street New Haven CT, office at 11:42 on a taped line and was told I would be refunded for unused days. I returned the trailer in 20hrs from pick up, but had paid for the car trailer for four days. I will be pursuing a refund for unused days.
louis R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelly B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM H.
Évaluation :
5
She was a pleasure to work with, very helpful and pleasant. Give them a gulf cart so they can move around the property parking lots easier, especially when it's a million degrees out! I think it would make it more efficent!
MICHELLE B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vincent F.
Évaluation :
4
Drop off process was so easy.
Ann R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDALL S.
Évaluation :
1
I was charged too much
HARUNUR R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDMUND B.
Évaluation :
2
They gave me the wrong storage unit, and when they corrected the issue, they didn't even want to give me a discount. The large units seem like a small. It's really disappointing.
MARIE E.
Évaluation :
5
Location was changed due to equipment unavailability. Your delay in advising of the alternate location was not very timely and gave me stress that I didn't need. I only learned of the new location on the day before.
Philip H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WASHINGTON V.
Évaluation :
5
The woman who helped me was very polite and efficient. I was in and out in 5 minutes.
BARRY L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACQUELINE I.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tonya H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
David J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwidge F.
|
Premières impressions
Évaluation :
4
The app has an issue, so I had to make my reservation through the actual website. You can't upload your license pictures on the app, the button doesn't work. I've contacted the app support before but never heard back and obviously its not fixed yet
Mathew C.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPHINE M.
|
Premières impressions
Évaluation :
5
The staff was very polite, knowledgeable, and helpful.
Nathaniel B.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Veronica D.
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Online Move In
Évaluation :
2
It was very confusing to get set up into the building. The big double doors didn't open to be able to pull a couch through for easier access. Apparently you needed a card to have those doors open, but I did move in online and thought it would be a smooth transaction. I moved in after hours because of my work schedule, and I tried to call the after hours number multiple times, where I was not able to reach anyone for maybe a little direction of help. Facility is clean and organized though, so I am happy about that. I just think it could've been more signs or directions, something else to guide you on the moving into storage process.
Michael D.
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Online Move In
Évaluation :
5
Great an very friendly and knowledgeable
Collin A.
|
Premières impressions
Évaluation :
5
Very Pleased with the storage facility - however, the truck that we rented was terrible - no shocks, bad steering, no pick up
Patricia M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
tatiana s.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Suzanne C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWIN H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas S.
|
Premières impressions
Évaluation :
1
I arrived on site and followed the instructions to gain access to the building. Went to my unit and found it locked with a small brass lock. Went to office and asked for assistance. Attendant was busy processing truck returns. I said I would try again the next day. Returned to find lock still on unit. Attendant met me at unit and removed the lock. Opened unit to find a 12"+×12"+ vertical support column in the middle of the unit. I expressed my dissatisfaction to the Attendant who said they couldn't do anything. I also requested the round lock that was supposed to be included. Attendant said he would get it and return to the unit. Attendant did not return for 15+ minutes and was outside handling truck returns when I went to find him. I returned to the office after another 10 minutes and he handed me a lock. He said he had to call GM to get access to locks. I asked if he spoke to the GM about the obstruction in my unit and he said No. Summary: The unit is not acceptable and another unit should have been assigned immediately. The customer service was terrible. Besides the waiting, the attendant did not address a significant issue and obvious customer dissatisfaction. The obstruction was not noted on the website or any subsequent communications. I reserved a 5'x10'x10' storage unit. The obstruction reduces the available storage volume and prohibits storage of most wide or long items. I have been waiting for the assignment of a new unit. Please contact me asap to resolve.
Dennis C.
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Online Move In
Évaluation :
5
Louis helped me with the paper work and showed me the unit. He was friendly and clear.
arthur g.
|
Premières impressions
Évaluation :
4
Ashley and others were great. The only downside was that I had to wait almost half and hour for someone to come take the lock off so I get my things in and get on with my day!
Fenton F.
|
Premières impressions
Évaluation :
3
I couldn't use my swipe for 24 hrs. Everything else was seamless.
Ellis S.
|
Premières impressions
Évaluation :
5
Awesome customer service
Xavier A.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.