Évaluations des clients U-Haul Moving & Storage of Bridgeport

Le client n'a pas laissé de commentaire.

Good costumer service and fast I recommend it

Keep doing fast service, not all locations have the same service, the assistant was very professional

good service by counter person.

My van rental went well. I have storage at this location and every time I go they forget to turn the automatic door on and I have to walk to the desk and find someone. Often nobody available for a while. Shouldn't this be part of the opening checklist every day?

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Quick demonstration of how to operate vehicle

The people that work there was very nice.Better service that the one in Boston ave.Bridgeport ct

Not happy at all with the trailer that they gave me. the sales associate actually stopped to take a photo of the tire that blew out during my trip. The tire repair guy told me that the tires were not good an that they have seen many of they blow out. So that should have been replaced a while ago.

Everyone was very helpful, Thank you

I arrived at 10:45 AM to pick up my truck, went inside, and could not find anyone. Another couple arrived a few minutes later and all of us walked around banging on doors and yelling "hello", hoping the attendant would hear us. We looked outside as well. 15 minutes later, he walked in, and the only thing he said was that we could only have one person per group at a time in the facility. No apology, no explanation about where he was. Very strange.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The UHaul customer service rep was friendly and efficient. We rented a 10' truck and it was very clean, easy to drive. The pickup and drop off process was very easy and made for a seamless move.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Thank you sooo much. This gentleman was very useful to me in my time of need. You rock!!

Fix faulty gas gauge in truck, faulty gauge caused me to overfill gas tank .

Le client n'a pas laissé de commentaire.

I have the best service from U-haul so I am very happy.Good for me good for U-haul,the well known brand name in U S A.

Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

I arrived after hours so I did not go in to the facility or talk to anyone. But it was strange that when I pulled into the lot to drop off the car 2 police cars were in the parking lot. Also having issues trying to drop off the truck after hours was frustrating but calling customer service was very helpful.

The tires were not good for winter weather. This made the transport and return dangerous.

Very clean and spacious

Excellent service

Improving the time an agent answers the phone. I took me over 35 minutes on the 5 7 try.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Try to have better Custer service and work with people. Sometimes there running alittle late ib a move. There should be a grace period. If your going to take on extra fees or $30 plus in charges for someone being 30 min late without telling them about the charge before hand, that's a huge disconnect and major issue. I rented several times in the past. My company has a contract with other truck moving services that I will look forward to using in the future. Prices are good with uhaul but the sneaky rude staff called customer service is not worth my peace. Never again!!

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

While the location was fine the attendant first told me that the trailer was not available despite my confirmed reservation. I had to be very assertive and she eventually reluctantly processed the rental. She directed me to the trailer "by the edge of the grass" and she would meet me there. I had a trailer connected and ready to go when she finally came out to tell me that I was to take a different (identical) trailer so I had to disconnect and connect to a second trailer. It was not the best customer service I have experienced.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The website experience is inconsistent on a number of levels. When booking a cargo trailer, the confirmations come back with a utility trailer. This seems to be an error/bug in the website. The consistency of the check in process across the app and the website is not great since you have to add vehicle information again.

Had a problem contacting the store on the day I had the rental vehicle. It was due back at 7pm and no one answered the phone. I called at 6:40pm and was on hold for 30 minutes. No one ever picked up. I incurred unreasonable charges after ward.

This was my first uHaul rental. I made the reservation online. I chose U-Haul because of the low load height and ramp. I arrived to pick up the rental, upon looking at the 10' truck, I thought it may not be large enough for all the training equipment and realized it also did not have a ramp. I asked the associate at the desk if he had a 15' truck available. He answered in the affirmative, but it was his first day, and he needed to have his manager do the change the reservation. For the next 30 minutes, I waited patiently for his manager, whom he had contacted via cell phone. When she did finally arrive she took care of me quickly. and I was on my way. Once I entered the vehicle I noticed it was not the cleanest, but its a truck... I then found a cigarette in the ashtray (not cool!). The airbag light was on and there was a quarter tank of fuel. I filled up, loaded up and the following morning proceeded to our training location. On day 3 it rained. The vehicle sat for the morning. When we completed our training and were going to load-out we discovered about 3" of water in "Mom's Attic". This required us to remove all our equipment, get as much of the water out of there as possible and then put down clothing we use for scenarios to soak up the water that was left and try and keep the equipment dry. I did return the truck late and was hit with an additional day's rental in part because our class ran a bit late, but also in part due to the having to off-load, dry, and reload the truck. I understand these vehicles are not water-proof, but I believe there is an expectation they won't flood. This was very disappointing. I will have to look at other options and compare them next time.

All went well

My truck was given to another person, at the time I was supposed to have it.

The location was fine. The web site (poor interface and glitchy functionality) and 1-800# (no one ever avail) was the reason I will kit use UHaul again.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Great customer service

The employees were very courteous and professional, however it took me almost 1 hr to get my truck because they only had one person working then they tell me I need to be back by 5 because someone else is picking up truck at 5:15! So you already took an hour of my time and I need to bring it in earlier then the 6 hours I requested? I only ended up with the truck for 4 hours and I booked 6!

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The young lady with the glasses was so nice and really helpful The other old lady was ride didn't care about nothing she had a attitude and was very ghetto bot professional at all she said she got a cdl but she working at U-Haul lmfao

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Dropped off trailer on 10/29/2020 after the store was closed. I called the number on the paperwork and waited on hold for 30 minutes. I could see a person working in the store but could not get their attention because I was outside in the rain.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Staff was great

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Excellent professional service.

Great service. Van was like new condition could not have been happier.

The bill charge is to much. he charged me double the price for a distance of 99 kilometers. they take the money from my account without my consent. I am not really happy. I can't use any more U-haul thanks.

There should be in place partial reimbursement due circumstances beyond a customer's control. When closing on a home so much depend on factors that can't be controlled. The truck i rented sat on my driveway for 4 hours waiting for the seller of our new home to get back to us. I was charged full price after informing them at uhaul.

This was the worst experience I've had moving in my adult life. I booked a truck one month in advance for a Saturday in August. My husband went to pick up the truck 30 minutes earlier for our reservation. No truck. An hour. No truck. 2, 3, 4 hours later still no truck. No help to even find another truck from the location in queens. Finally they sent him to another uhaul location in NYC because they had a truck. He gets there after they promised him the truck would be ready to go when he got there. THERE WAS NO TRUCK. They keep him waiting another 40 minutes, then they find him a truck. It wasn't a truck, it was a VAN. We were moving a two bedroom apartment. They people at that location flat told him there was nothing to be done even though we had already paid. We call the corporate number and the only truck available is an hour away in Bridgeport CT. So we drive the hour to get the truck. Why did nobody give us that option literally 6 hours earlier instead of wasting an entire day when we had movers WAITING. Finally a month after this awful experience uhaul is STILL writing me with citations charges - which is a lot of nerve considering the money we spent in cabs going from uhaul to uhaul waiting for trucks that were never there. Not to mention the money in gas to drive to Bridgeport from queens and then to MA. Truly the worst customer service I've ever received. And for those wasted two hours we got a $50 discount. That's it. And now we're still being charged.

Le client n'a pas laissé de commentaire.

I love the pine st location. Very good staff, clean and helpful.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

To have better customers service with customers.

Le client n'a pas laissé de commentaire.

Have more employees to improve the waiting time

First time I made reservations online they switched my reservation to another location. Second time, they charged me for another day due to their lack of vehicles available. I was only allowed to have it for 3 hours. Will never use this location again

Bridgeport you overcharged me $20 please refund it

Le client n'a pas laissé de commentaire.

The service was good but the trailer didn't have back lights so I had to buy ones to put them on. That's the only problem.

The truck smelled of cigarette smoke

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Train better at customer service. Have the workers understand the problem then assuming the customers knows the process. Also my name is Petrice I reserved the truck under my information but somehow got everything under my fiancee William. Very upset and disappointed never had a problem in all my years renting trucks till now.

Le client n'a pas laissé de commentaire.

Equipment lot was completely full, attendant tried to make us back the trailer to get to a different entrance--very unprofessional. Both places, unfortunately, are AVERAGE for uhaul which is notoriously poor in customer service.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The customer service I received over the phone was outstanding. Very courteous and helpful. I have to say I was surprised by the level of professionalism I received while making the reservation. At the pick up location the truck was not ready at the time of the scheduled pick up. It had to be cleaned and the supplies I rented had to be placed in the truck. This delayed the pick up by 25 minutes. I completed the on-line portion of the check in prior to arriving to help expedite the pick up process. The drop off process went much smoother the following day. Overall a good experience.

Was hesitant if the steering wheel was cleaned properly, it was sticky.

Customer service was all very helpful and wonderful. Helped make a difficult move much easier!

Le client n'a pas laissé de commentaire.

I was missing my mattress cover that was ordered.

I rented the U-Haul truck two weeks in advance and when we arrived at the location the truck was not available. I don't understand the point of making a reservation if it can't be kept. Thankfully another llocation had it but we had to drive there and it took time out of our day.

Only one person working. Why do you put your employees in this position? You are setting them up for failure.

I'll never rent from Uhaul again. When I returned truck, the employee told me just to leave truck in front and drop key in box. I rented a large space from your storage facility on premise. I could've unload before 8pm as I had until noon the next day to return it, and I live only 2 miles from location. Uhaul charged me $20 for after hour drop off. That's completely unfair.

There was a long wait time for service.

Horrible customer service. The staff had to count the money about 10 times. Do not inform customer of options suitable for their move. Manger was extremely rude until I threatened to call Human Resources. Nonchalant about making the customer experience good.

I received a vehicle that needed an oil change. 1% oil life left and I was meant to drive 250 miles using the truck. Ill use other locations going forward.

Have ny reservation correct. I reserved a 15' truck and someone had it down as 10', and then waited over an hour to have the problem fixed. And the general manager could be a little more friendly given the mistake was on her end.

The passenger compartment of the truck was not clean and was not cleaned to prevent the spread of Covid. There was a layer of dust on the dash and all over the interior. The inside windshield has a layoff of film on them so thick it made it difficult to see with glare from the setting sun. The outside of the windshield was splattered with bugs. I needed to clear all of this before driving to my destination,

The staff member was wonderful. She showed us how to get the car secured on the dolly. She was very friendly & courteous!

Carmen in Bridgeport is a great uhaul team member, but Jesse in Norwalk is the person who saved the day for both me and Uhaul, the reservation had turned a disaster, and but for Jesse this review of Uhaul would have been very different. She deserves a medal!

The back of the truck was covered in WD40 film. Did not realize until I was moving furniture. Luckily I wrapped up the furniture in plastic. Truck was returned thd night before and the system crashedb three times. Staff did the best job possible with the long line and getting everyone out.

Wait was way Too long to get to service agent. There is plenty of room to PHYSICAL distance and have one more service agent. Especially on high volume days (weekends).

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.