Customer Reviews for U-Haul Moving & Storage of Brighton Park

1758 évaluations

3401 W 47th St   Chicago, IL 60632

(773) 376-0478

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(773) 376-0478

3401 W 47th St
Chicago, IL 60632

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I Had A Awesome Experience With The People That Works There They Gave Me The Truck That I Reserved With A Few Minutes and Same Good Service When I Returned The Truck Thank You Andrea Garcia And Monica Villa...

JULIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johny R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEREASA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian V. 
Évaluation :
3

Everything was fine but I was called twice during the course of the rental 1st time to see if I was planning to keep it for the full 5 days I rented it and the 2nd on the day it was to be returned to see if I was going to return it. If I rent a vehicle for 5 days that means I will be using it for 5 days or else I would've rented it for less time. Also, I signed the rental agreement so I know when I need to return the vehicle. The calls were annoying and completely unnecessary they added to stress and slowed me down having to answer the calls.

Christopher A. 
Évaluation :
5

Excellent price and a great service. Thanks for being nice with costumers.

JUAN R. 
Évaluation :
3

the truck was damaged ,over all bad trip!

WILLIAM C. 
Évaluation :
4

My only complaint was that it was almost impossible to get in touch with a representative to schedule delivery of my boxes to the new location, an online option would have been nice. It took me three days to get someone in the phone to schedule a delivery. Once I got a rep things were great

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araz Z. 
Évaluation :
3

It should be extended time especially after hours and on weekends. The gate is closed minutes early ....which does not allow you to drive in back of storage facility at all

Charmika J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIVEL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NINA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAVIER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIUS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Claudia N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SLAWOMIR L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas c.  |  Expérience générale 
Évaluation :
2

I left a couch in the van and never got it back. I got charged a day extra for less than one hour overtime. I got a penalty and 20,00 $ for the staff member entering ion my inform in the system. I got hosed on this rental and the service was stupid and bad

BRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARICRUZ R.  |  Expérience générale 
Évaluation :
2

Nothing went well besides receiving my things It will be difficult to recommend U-Box to anyone

Kelvin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY G. 
Évaluation :
5

No nonsense transaction. Staff was courteous and professional. Trailer was in great condition. U-Haul is always the way to go.

Darrell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS S. 
Évaluation :
3

The truck that I received had a problem accelerating. Also, it made a weird grinding noise in the rear of the vehicle while driving.

Shawn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP K.  |  Expérience générale 
Évaluation :
4

The online process when you pickup/drop off is horrible but I was able to go inside.

SABRINA L. 
Évaluation :
1

The representative Marisol Garcia was very rude. It was 15 minutes til closing and she did not want to take a return truck back. After telling her that other agents have taken returns at that time she started my return process. But she had a nasty attitude, she decided to take forever. After asking multiple times how much longer( because this was my 3rd car rental this year from here and knew the process), with an attitude she said I'll take as long as I want. This rep needs to be fired because her customer service skills are horrible.

CESAR A. 
Évaluation :
5

Monica was amazing. She was very professional also did a incredible job explaining and answering my questions! Shout out to Monica

JOSE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
1

Terrible overall experience

Anthony S. 
Évaluation :
2

Sliding in sneaky fees that I have to pay. Very shady business practices. Would not do business again

DANIEL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sadegh M.  |  Premières impressions 
Évaluation :
5

We need more great customer representatives and managers like Alphonso!

RENITA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA R. 
Évaluation :
1

Charged for 2 days when rental was less than 24 hours. Ridiculous. Will never again rent with U-Haul.

VICTORIA Z. 
Évaluation :
2

We had a very intense snowstorm in Chicago the night before my return date. I was unable to return the trailer until my vehicle was able to make it out of the snow and safely drive in the streets. The entire city was practically on hold for 2-3 days due to reduced staffing in our Streets and Sanitation Department. However, I was charged for 3 days with no consideration for waiving any fees or having compassion towards the situation. Even in my attempt to drop off the trailer the night before my return date, and before the storm picked up very bad, I couldn't get into the lot because it was not salted or plowed. I had to return home. I explained my situation to the manager and staff to no avail. I'm very weary about u-haul right now. I've never had an experience this bad and I've been renting U-hauls for over 10 years.

Najee Zaid S. 
Évaluation :
5

Good ppl here

CALVIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evgenii G. 
Évaluation :
5

Nothing at this time. Thanks, another satisfied customer

Anna H. 
Évaluation :
4

not knowing the location, and being in the city...to know the facility is in a warehouse looking building, and that parking was across the street would be helpful, as coming from the west it is not as readily noticed.

DENISE F. 
Évaluation :
1

Customer service is terrible the assistant manager hung up on me and wouldn't answer when I called back

Darien C. 
Évaluation :
1

Be truthful to your customers

ALICIA D. 
Évaluation :
3

there was dried up food inside cab, and paperwork from last driver, a sox, and candy wrapper in glove compartment

RUDOLPH S. 
Évaluation :
3

Too expensive, and the staff could be better.

jennifer g.  |  Expérience générale 
Évaluation :
1

The older gentlemen whom was attending the register next to the young lady assisting me was extremely rude and kept commenting on our conversation. He refused to rent me a truck unless I would “provide them with a number to call and verify who I was”? Which has never in the 10 years I have been a customer of the same location occurred. I give a back up number which is on every invoice I've ever gotten but they claim they needed to speak with someone. I felt harassed and let down by the customer service at location the day of my rental. The team did not even pull the truck out of spot to assure cleanliness or to assure the equipment I ordered was in truck. Cab of truck contained garbage in a Burger King bad a smashed can and some balled up pieces of paper. When I asked the man for his name he refused to give it to me, he simply pulled a name tag off the counter next to him and pointed at it. I have no way of knowing what it said as I did not have my glasses with me. Had it been properly placed on his chest like it should have I could've got a glimpse of it when I was closer to the counter.

ANDRES I. 
Évaluation :
5

Aucun

TERESA D. 
Évaluation :
5

Make sure vehicle is clean in side out.

TYRONE H. 
Évaluation :
4

Extend hours for customers to use their lockers

Lisa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Reginald D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NIJELA P. 
Évaluation :
5

Excelente Service.

EDGAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA F. 
Évaluation :
5

Very professional & Nice no improvement needed

James B. 
Évaluation :
5

Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company

Edward c.  |  Premières impressions 
Évaluation :
4

I had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.

Patricia F.  |  Expérience générale 
Évaluation :
5

Muchas gracias

MARCO Q.  |  Expérience générale 
Évaluation :
4

Beauty Payne called to arrange the drop off of our box. The apartment would not let us leave it there. She arranged for us to rent a truck to bring our belongings to load the U-Box. She was an absolute professional and helped us. She was also incredibly kind. Also, the delivery staff from Pacoima California were very helpful! I highly recommend U-Box.

Colleen T. 
Évaluation :
5

Perfect, perfect, perfect, perfect customer service, go out your way just to deal with these people very worth it

Aaron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MADELEIN L. 
Évaluation :
5

Good price, friendly staff

Jennifer A.  |  Premières impressions 
Évaluation :
5

Everything was perfect except for having to leave the Ubox outside after it had been unpacked for two days, would've strongly preferred same day pick up.

Kayne Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro A. 
Évaluation :
5

Just keep up the good customer service skills

Barbara M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REID F. 
Évaluation :
1

I truely dont do ratings. But uhaul should be aware of the poor service and quality. Everytime i rent a uhaul it is always something. I need you to be aware that i never used dolly was back in the alouf time. I dnt think this is fair how after hr drop off is done.

TARESHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Loved how smooth it all went. Great staff!

Carmen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FERNANDO B. 
Évaluation :
5

The employees I dealt with were extremely courteous and helpful. My questions were answered in a professional and pleasant manner.

MARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO R. 
Évaluation :
2

Better customer service. The service was terrible.

Aaron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio G.  |  Premières impressions 
Évaluation :
5

Great Customer Service Overall. This Team made my move smooth.

PATRICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO V. 
Évaluation :
5

The workers there friendly and try their best to help you.

ERIC H. 
Évaluation :
5

Just keep the customers happy to these hard times

jose F. 
Évaluation :
3

Your associates don't enforce rules for customers wearing a mask. A mandatory mask requirement is on the door and 3 customers in one party were in the store at the time of my return with no mask. Also, I was checked in 30 mins after arriving to drop off equipment and were held accountable for the 30 minute delay checkin.

Tanita M. 
Évaluation :
5

Great staff, very friendly and helpful.

joshua g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP C. 
Évaluation :
5

this was the first time i rented a truck, the staff was excellent. answered all question when i picked the truck up and dropped it off very friendly staff

JOE R. 
Évaluation :
5

Keep up the good customer service

CRISTO O. 
Évaluation :
1

When someone rents a truck try not to use funds out the account of drivers

BRUCE L. 
Évaluation :
5

All the employees and managers were top notch!!

Joseph M.  |  Expérience générale 
Évaluation :
5

Nicholas Flores was the most amazing person I have ever met not only did he go above and beyond for me he had the best customer service skills. This man deserves a raise

THANH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

great workers

olivia l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
3

It's ridiculous to pay so much for a rental used for around 2 hours

JUAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando H.  |  Expérience générale 
Évaluation :
5

The people its good person and help good all you need

Tomas O. 
Évaluation :
5

Very happy with Office staff 💯

Dan's H.  |  Expérience générale 
Évaluation :
5

This location worked perfectly for me. Maybe just a sign indicating the check in location for pickup for first time users.

Geoffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jorge E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTIAGO U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANIA M.  |  Premières impressions 
Évaluation :
5

The employee did a great job explaining things to me.

EILEEN G. 
Évaluation :
1

Hard to get in contact with them yet they want to charge a late fee like someone has hours to wait for them to pick up the phone!!

RUBY D. 
Évaluation :
5

I like Brighton Park U Haul, it is in my neighborhood, The trucks/vans are taken care of as best as they can be. I am not sure how many employees they have, but when I was there they only had two and I am sure they could of used another person. I enjoy doing business with them. Keep up the great work.

EILEEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anwaar M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anwaar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan's H.  |  Premières impressions 
Évaluation :
5

Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you

Michael D.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful great customer service

Ashanti C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott S.  |  Premières impressions 
Évaluation :
4

The experience was as I had hoped it would be.

Andrew S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

The staff were incredibly helpful and kind.

Henry B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

constance h.  |  Expérience générale 
Évaluation :
2

I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged 500 $a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a 50 $Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over 1 000 $in rentals and not get what I paid for.

Laura F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tearsa V.  |  Expérience générale 
Évaluation :
5

The women at the front desk and phones were very friendly and helpful 100 % of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.

Kendall Z.  |  Expérience générale 
Évaluation :
5

I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.

CRAIG B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria s.  |  Expérience générale 
Évaluation :
5

Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.

Kendall Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylie C.  |  Expérience générale 
Évaluation :
5

The people at front desk great costomer service! My congrats to them.

MIGUEL P.  |  Expérience générale 
Évaluation :
5

Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing great

jaime m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose a.  |  Premières impressions 
Évaluation :
4

The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing who

Marie M.  |  Expérience générale 
Évaluation :
5

Only left because I moved to farther location

crystal s.  |  Expérience générale 
Évaluation :
5

Nice workers Great customer service

olivia l.  |  Premières impressions 
Évaluation :
3

The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more training

LISA R.  |  Premières impressions 
Évaluation :
5

It was great for them to serve me and my husband the staff was great.

THERESA M.  |  Expérience générale 
Évaluation :
5

The young lady that took care of me is good at her job.She has so much to give your company.

maria r.  |  Premières impressions 
Évaluation :
5

Best decision I made...

Michelle L.  |  Expérience générale 
Évaluation :
5

Every one was always helpful and freindly,

CARMEN H.  |  Expérience générale 
Évaluation :
5

The manager is the best ALFONZO

gential m.  |  Premières impressions 
Évaluation :
5

I would store in the future. Thank you!

Aida R.  |  Expérience générale 
Évaluation :
5

Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.

Maurice D.  |  Expérience générale 
Évaluation :
5

Person that took care of me , plus manager were indeed GREAT !!

Ignatius M.  |  Premières impressions 
Évaluation :
5

Excellent

Abiathar C.  |  Premières impressions 
Évaluation :
5

Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak Spanish

SENYASEN C.  |  Expérience générale 
Évaluation :
3

Wished there were longer access hours

idalia c.  |  Expérience générale 
Évaluation :
1

I have a reference number to follow up with. I would really appreciate speaking to a manager asap.

DYNEISHA R.  |  Expérience générale 
Évaluation :
5

I will be renting a smaller unit hopefully within the next two weeks.

abiathar c.  |  Expérience générale 
Évaluation :
5

Great people

ARMINDA F.  |  Expérience générale 
Évaluation :
5

The service was good no issues thanks

Alvin S.  |  Réservation 
Évaluation :
5

Dudely

Paul M.  |  Expérience générale 
Évaluation :
2

Due to cancer I lost my job and instead of working with me they sold my belongings

olivia A M.  |  Expérience générale 
Évaluation :
5

NON

Cynthia B.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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