Customer Reviews for U-Haul Moving & Storage of Bristol Plaza

1266 évaluations

2683 Durham Rd   Bristol, PA 19007

(215) 874-8250

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 874-8250

2683 Durham Rd
Bristol, PA 19007

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

To start, I had a very poor experience starting with the S. 20th street Uhaul location in South Philadelphia about 2weeks ago. Customer service is very difficult to get through. On hold very lengthy times until I got a prompt to leave my # for a call back which was very helpful. I called Saturday early evening. I spoke with a customer service representative to extend my rental truck another evening. When I was talking to the representative, she was having a conversation with someone in her background. Obviously, she was working at home. She never updated the records to change the rental to the Bristol Durham Rd location or to extend the rental another day? Never taken care of.. Very sad customer service!! Mark at the Bristol Durham Rd. Was very exceptional and caring regarding my rental needs on Friday evening, I was in a last minute dismay.. When returning the recently truck to the Bristol Durham location, I was able to meet Mark in person. I wished to personally thank him for his professionalism and helping me.. Amazing works there. I would hope someone from corporate to contact me regarding my concerns and discomfort regarding the other situations. That was not exceptable.. Thank you.. Joel M. Rachlin 267-726-9838

Joel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

This location was amazing however the rest of our experience was horrible. Our pickup location was changed 3 times. I was told I never confirmed reservation, when I called 2 days prior to confirm pickup location. You were supposed to call me if location changed. Hours on hold trying to get information about where our truck was going to be. Was told at one point that the truck ‘might” be there when we were to pick it up. I'll never use uhaul again and will make sure everyone I know knows about this experience!!

Dawn R. 
Évaluation :
5

An idea for some profit on the bottom line..sell beverages (vending or in office) Kaitlyn in the office was professional, pleasant and helpful. Je la recommande fortement.

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN A.  |  Premières impressions 
Évaluation :
5

Have more trucks on site.

N M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

staff is great

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KLEBER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S.  |  Expérience générale 
Évaluation :
5

The staff made my experience so easy.

Audrey C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
3

The gentleman that helped me seamed aggravated and mad I was there and when asked any questions he was very short and had an attitude when answering about any larger units outside

Sean T.  |  Premières impressions 
Évaluation :
5

Could use a few more carts to move the furniture inside but overall Excellent! Ken

Kenneth A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMED B. 
Évaluation :
5

The location was perfect! Our reservation was a nightmare! It was not the fault of anyone at the store, the actually did everything they could to help. They couldn't get our reservation to checkout in the computer. This resulted in a HUGE delay in us leaving and set off an entire series of setbacks the rest of the weekend.

KENNETH G. 
Évaluation :
2

I had reserved 2 furniture dollies. They had none. I had also reserved a 15 ft truck. They called me the day before my reservation to inform me that they might not have a 15 ft truck available, and asked me if I would take a 10 ft truck instead. I told them no, because I needed a 15 ft truck. Thankfully they had a 15 ft available when I went to pick it up. Otherwise I would not have been able to move all my mom's stuff who had just passed away from Covid. The 15 ft truck was packed to the door. That really upset me. They indicated in a text that I had made a "Last minute reservation," which was untrue. I had made my reservation a week before. While I was at the same location later that evening putting my mother's stuff in the storage bin I had also rented from them, I stepped on a long yellow metal horizontal pole they had that is intended to keep the dollies from going into the parking lot. It had been raining and it was wet. I stepped on it not thinking about it with items in my hands, and fell face first onto the concrete a step below. It shook me up. I couldn't get up for a few minutes. It hurt really bad. I bled from my face. I now have a black eye with scrapes all over my face. I also have two severely bruised knees that also bled. The yellow metal beam should have rough grips on them. They should not be so slippery. There was also orange cones blocking off part of the entrance to the storage bins with tape on them blocking part of the entrance, which was why I took the route I did, and ended up falling and really severely injured. I did not go to the hospital however because I was on a time limit. I had to have all of my mom's belongings out of her apt before the next day, or I definitely would have. The fall I took is on their security cameras I'm sure.

Amy N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kara N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY H. 
Évaluation :
5

You have our Business going forward.

EDWARD S. 
Évaluation :
5

Only issue was the back roll up door was hard to close. When you pulled down to close it would bind up the last foot and was difficult to close.

JOSEPH S. 
Évaluation :
5

I was satisfied with the first month free storage.

Joshua L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAREK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gil E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C.  |  Premières impressions 
Évaluation :
3

We had to drive an hour to pick up our truck that we reserved 2 months before the date. Also, we were up charged for mileage that I will be calling about.

Marcio S. 
Évaluation :
4

The cab smelled of smoke and marijuana. It was overpowering

KENNETH M. 
Évaluation :
5

All was great

Jennifer B.  |  Premières impressions 
Évaluation :
4

Lucy is the best!! She is pleasant n friendly n makes renting a truck a pleasure

deborrah G. 
Évaluation :
5

Nothing the customer service was awesome the rates where great! So very helpful and quick. you are perfect in my eyes!

ALFONSO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie F.  |  Premières impressions 
Évaluation :
5

Only needed the trailer for a couple of hours the service was great very quick and the price was reasonable

DAVID T. 
Évaluation :
5

Nothing - the woman that helped us was very professional, knowledgeable and friendly.

SHARON R. 
Évaluation :
5

Friendly Staff, clean facility and excellent customer service!

MICHAEL B. 
Évaluation :
4

Pick up location was switched from a location about 5 miles away to a location over 35 miles away. Huge hassle

Frank F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWRENCE R. 
Évaluation :
3

Make sure the people over the phone can see what equipment is available at the rental location when making changes to a reservation. Asked for a dolly with my order several days before pickup, but one wasn't available when I picked up the truck. Was told they were out but they could give me a different kind. Also, develop your system better for your employees. They were trying to remove the missing dolly from my order, but then weren't able to due to it fighting them. I was then charged for the dolly I never got (twice), the appliance dolly I did get, and also a missing equipment fee for the dolly I didn't get that I had to call and get resolved.

Eugene D. 
Évaluation :
5

I was helping my sister with her move. I live on the west coast and my sister on the east coast, so it was a challenging situation during the pandemic. Katie, the manager of this location, was extremely helpful throughout the process. Her follow-up and communication was exceptional. If she told us that she needed to get back to us, she did in a timely manner. She truly cared about our rental needs and ensuring our rental process was as stress free as possible. We highly recommend this location.

Barbara C. 
Évaluation :
5

Very helpful, knowledgeable and friendly staff.

Melissa L. 
Évaluation :
5

Perfect

Sean P.  |  Expérience générale 
Évaluation :
4

Pricing is a bit sleep, but otherwise the facility is convenient and Staff is friendly and cordial.

Nelson P.  |  Premières impressions 
Évaluation :
5

Awesome

Luis O.  |  Premières impressions 
Évaluation :
5

The first time I came to excess my unit the door wouldn't open. My card was denied. I tried 3 times but no luck so I went home frustrated. Little did I know that you had to scan both boxes on either side of the door. Not sure if I was told , or if I simply forgot. But now I know.

Alma C.  |  Premières impressions 
Évaluation :
5

I love the staff in bristol especially Ms Lucy she always go above and beyond to help the customers and she is so calm she is simply the best.

DARLINGTON S. 
Évaluation :
5

The service was very good and the price reasonable

DAVID N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mercedes C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN R. 
Évaluation :
3

Even though I made the reservation on line to pick up van at 10:00 a.m. I didn't get on the road until 10:30 due to employee on phone and one employee sitting at computer offering no help. When I returned van at 2:00 p.m. it was the same scenario. I didn't get out of the store until 2:30. I would rather try another Uhaul place next time I need a rental.

JOYCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
5

Staff was very helpful and always there for you. GM was very well informed. Je referais appel à lui.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
3

Not enough carts in the storage areas. Also staff is great except they are always short handed and customers have to wait very long times for help. Perfect example I rented a trailer online and checked in online it still took 35-45 mins to get the trailer.

Gregory T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriah M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee S.  |  Premières impressions 
Évaluation :
5

Awesome service in this location

FRANCIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK Y. 
Évaluation :
3

Got charged ridiculous fees. Can't even get in contact with someone about an explanation about the fees because everytime you calll your on hold for an hour. Don't recommend this place at all. The Bristol location is much much better. Never had an issue with them.

HALEY A. 
Évaluation :
2

The employee who assisted us in the morning was beyond friendly and treat my partner with the upmost respect. I forget her name i belibe it was Amy. And was blonde and super nice We were told to being the vehicleback before 8 if we wanted to speak to an employee. All I wanted to know was our final bil costl. I was walking towards the door and an employee saw me coming g and proceeded to lock the door; the time was 7:50. I understandstand the man was trying to leave but he had two pairs of customers in there as well. I just did not appreciategetting the door locked and he made eye contact with me and locked the door any ways. I just found it rude and I was completely dumbfounded. Also please get the vehicle serviced. It was pulling all over and the fan did not stop functioning when when the turned off. Beside the customer serviceissues towards drop off. Everything was in good shape

GABRIELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernest U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
2

No clear direction on moving in. Where to go or what to do. Was given locker #, code (not needed apparently) and told lock was in unit. That was it. Went to locker and saw a small tag on it that it was ready for user. Thought okay, cut it off and an alarm went off like we did something wrong. Nobody around to help or explain so just went about business. Alarm did go off so hoping everything was fine. Also directions on where to park are nonexistent on premises. I found my locker # on map easily but when you pull into complex there is a wrong way sign where you think you are to go to get behind building. So I keep driving to the end where I think it is going to dead end but realize I can actually get behind the building that way. Then when leaving I attempt to go out the way I thought I couldn't get in at (assuming 1 way, but again no signage) and then I see the do not enter sign is also facing the other way. Are you not supposed to enter or exit at the top of the complex? Only go in and out at the end of the complex? Very confusing. Need signage, need directions on what to do on day 1 to get into unit.

Michelle C.  |  Online Move In 
Évaluation :
5

Customer service people were good and informative. Make the experience easy and stress free

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL R. 
Évaluation :
3

I reserved a 26 foot on Sunday along with a storage unit, called on Tuesday morning to move up my pick up time only to be told they didn't have my reservation and there was no 26 foot available so I received a 20 foot. It sounded like it was going to blow up it reved so loud the whole way driving. Very disappointed with my experience.

DANIELLE P. 
Évaluation :
5

Management and staff are friendly and helpful! I will definitely be referring to friends and family!

anthony p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELAINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANAV J. 
Évaluation :
5

The staff here are very helpful. They also worked with me in changing my reservation.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Lucy Is such a sweetheart every time I come in so are all the other women working there

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
3

Hire more workers. but then again, it's as pandemic.

asley F. 
Évaluation :
5

U-haul storage is the nation best storage company.

MITCHELL J. 
Évaluation :
1

I reserved a truck maybe a month before we moved. When we went night of our reservation the truck wasn't reserved for us. We had to wait until the next morning to get it. This set us back so much that we had to keep the truck an extra day when it could have been returned sooner. I called to let them know and how I wasn't happy and all the guy said was that he would make a note of it in there for the manager. Well when it came time to return it I got charged full price still. Pretty crappy situation to not give someone some money off for all the trouble we went thru. Then on top of all of that there was food stuck on the ramp part, dolly was missing and a freaking gigantic ass booger on the steering wheel!! We will never use this location again and won't be recommending it to anyone else either.

ALBERT S. 
Évaluation :
5

The ladies who work here are wonderful.

Dawn D. 
Évaluation :
5

Lucy Jacobs was amazing. She took the time to help with my rental agreement. Hands down Mrs Lucy Rocks

CASSANDRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin E. 
Évaluation :
5

It is the only one I rent from. Prefer it over others, the ladies are great to work with.

Doug G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa J.  |  Expérience générale 
Évaluation :
5

Very nice customer service, thank you.

STEPHANIE T.  |  Premières impressions 
Évaluation :
5

Staff here was very nice, helpful and accommodating.

JOSEPH W. 
Évaluation :
5

Everything was very nice

STEPHANIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H. 
Évaluation :
5

I was unable to check the vehicle in via the app upon returning it last night. Which resulted in being charged 20 $I did not want to pay.

PHOEBE W. 
Évaluation :
5

The staff was very helpful. The truck was a great help for me. I'm a senior and it was easy to drive. The ramp to the building was perfect and Kaitlin mapped out where the storage unit was located and I didn't get lost. Merci.

Evelyn P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

The lady who took care of me was amazing she helped me out so much. There was a glitch in the system and it was trying to charge me for an extra day she put in I returned it on time. It was still trying to charge me. Somehow she fixed it

Samantha C. 
Évaluation :
5

Thank you for making this so easy to rent a moving van!! Everyone there was so nice!! I will rent from them again!!

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE P. 
Évaluation :
5

Always kind but professional too

Carol K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA C. 
Évaluation :
5

Kaitlyn is always a pleasure to work with.

DOUGLAS E. 
Évaluation :
5

Matt in Bristol was great

BENJAMIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samtha T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIXIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard W. 
Évaluation :
4

This location and the person who checked us in was great! However, we spoke with someone prior to pick up in regards to the reservation and she was rude and unhelpful. I called to check on the status of a cargo rental and without explaining why, she cancelled one of our trucks which was not part of the order or why I called in the first place. She would not address why I called (cargo rental), but rather, cancelled the truck and hung up when I asked for a supervisor. Completely unprofessional and had us scrambling to figure out our move when we thought we were all set.

Melissa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZINEB C. 
Évaluation :
5

The storage facility was clean, accessible and secure. In addition, the staff very helpful and courteous. I appreciated my experience and made a good decision in choosing this location for my storage needs.

Michael I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANN J. 
Évaluation :
5

Rate your trailers by actual inside useable space dimensions. I rented a 5x9ft trailer. The actual useable space was far less. I could not load something 52 inches wide(less then 60") without removing the tailgate chains and hoping it would squeak in,

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Just don't like that I was charged for 48hrs when used it for less than 24hrs employees need to start doing a better job ... Now I gotta wait and see the outcome

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Well done thank you.

Andrew T. 
Évaluation :
3

Not charging customers a full day rate for going over time during inclement weather conditions, that's something we can not control!! Roads were bad!!

BREARA S. 
Évaluation :
5

You are awesome very polite and very Intelligent on what you were doing These people were awesome And I would use you again and I will recommend you to others as well

Robert C. 
Évaluation :
1

Poor reservation service

Ashish T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie t.  |  Expérience générale 
Évaluation :
5

A couple of things I forgot to ask which I felt should have been advised to me without asking - what type of gas to put in and how to deal with EZ-Pass. Otherwise I strongly recommend U-Haul to others.

NIGEL A. 
Évaluation :
1

My unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about 4 000 $. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don't have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!

Janet A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melyni W.  |  Expérience générale 
Évaluation :
1

My items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.

BRITTANY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Expérience générale 
Évaluation :
5

Appreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Merci

Ruby M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
3

The garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.

Ryan G.  |  Expérience générale 
Évaluation :
5

Very clean and helpful service. The owner obviously cares about the business

Donna B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
2

I was promised 1 month free and was charged for it. And there was a roof leak and got on my dining room chairs

MICHAEL C.  |  Expérience générale 
Évaluation :
5

Manager is a great asset to your company. I go to this location because she us helpful, friendly and trustworthy.

tara s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra E.  |  Expérience générale 
Évaluation :
5

Easy process great people. Thank you!

Nick E.  |  Premières impressions 
Évaluation :
1

Cleaned out all my units before the time and still receiving bills and late notices. Contact the manager twice, with no solution.

Tysheika J.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff!!!

Sandra E.  |  Premières impressions 
Évaluation :
5

Had a wonderful experience with all the employees

Vincent R.  |  Expérience générale 
Évaluation :
3

The communication between employee and manager was poor when we removed our furniture from the storage bin we found mice crap all over our furniture and in our furniture made a claim against the insurance with the employee and heard nothing it has been a month we took pictures of this not happy

Stan P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bernadette m.  |  Expérience générale 
Évaluation :
5

The staff at the U-Haul facility in Bristol was great. Thank you for making my move as smooth as it can get.

Mary Z.  |  Expérience générale 
Évaluation :
5

The uhaul employee was very welcoming and polite

Darlington K.  |  Expérience générale 
Évaluation :
5

This location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!

Benjamin W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim s.  |  Expérience générale 
Évaluation :
2

Staff was unresponsive and took little responsibility for problems like an ear-piercing alarm that was going off for more than an hour, incorrect reservations, long wait lines, etc. Constantly blaming computer problems for what was essentially just bad customer service. I will use another location in the future.

Patricia M.  |  Expérience générale 
Évaluation :
3

I was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.

Rowland W.  |  Premières impressions 
Évaluation :
5

Employee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.

Francis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
5

There wonderful caring understandable company girls helped me with my crises I had coronia virus for 42 painful days hospitalized for 12 days quartined for the remainder yes I’d recommend this location

RONALD M.  |  Premières impressions 
Évaluation :
5

This was my first storage experience, I was extremely impressed with U haul facilities, indoor parking for loading remote doors easy access, readily available rolling carts. I would highly recommend uhaul for moving and storage

Allen E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William `.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA B.  |  Premières impressions 
Évaluation :
4

Overall a good experience. There are moments on which there is need of more staff to handle the number of customers

Pablo R.  |  Expérience générale 
Évaluation :
5

Over all I had a pleasant experience

Elizabeth Z.  |  Expérience générale 
Évaluation :
5

Helped with all my needs

james u.  |  Premières impressions 
Évaluation :
4

Nice facility

Herve G.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly service.

Cindy D.  |  Premières impressions 
Évaluation :
5

Ms Jacob's was outstanding she took her time to check on me and helped me through the process. A true professional with personal touch.

Veronica P.  |  Premières impressions 
Évaluation :
5

This storage facility is a first class facility and the staff were very helpful.

Robert M.  |  Premières impressions 
Évaluation :
5

The staff was always very nice and professional. Always willing to help and answer any questions or concerns I had. Thanks again for such great customer service. Sincerely Mrs. Wilkerson

Ruth W.  |  Expérience générale 
Évaluation :
5

Great loved the level of security wat a piece of mind

RAYMOND J.  |  Expérience générale 
Évaluation :
5

Very organized.

william n.  |  Premières impressions 
Évaluation :
4

The woman can't remember her namethat was there was so helpful and kind. She helped me open my unit and close it. She was very understanding and went through everything with my from beginning to end.

Jennifer F.  |  Expérience générale 
Évaluation :
5

I rented a U-Haul truck and it went fairly smooth. I got my belongings in an outdoor storage locker ann I intend to come and get them out sometime in mid-month.

Joseph R.  |  Premières impressions 
Évaluation :
5

The u haul attendant friendly pleasant knowledgeable very prompt courteous

RAYMOND J.  |  Premières impressions 
Évaluation :
5

I always have a good experience when dealing with any U Hual employees, they are friendly and couteous.

Gregory B.  |  Expérience générale 
Évaluation :
5

Everything went smoothly during the whole process. Megan was so helpful & experienced. She was the best! Very professional. I am going to rent again soon to pick up doors. I will call & request Megan

Joan F.  |  Expérience générale 
Évaluation :
5

The staff was great. Very clean highly recommend this place.

michael h.  |  Expérience générale 
Évaluation :
5

Megan was very informative regarding the information necessary for renting my storage unit at there facility. I had no delay or problems during my registration. Kudos to Megan an asset to uhaul!

Kimberly M B.  |  Premières impressions 
Évaluation :
3

There is a rodent issue at this facility.

Antoinette M.  |  Expérience générale 
Évaluation :
5

Moving is stressful. U-haul experience was the easy part.

Joan F.  |  Premières impressions 
Évaluation :
4

0

Kathleen M.  |  Expérience générale 
Évaluation :
5

Katie Pazdan and the entire staff are great! Extremely accommodating and attentive to our needs! Excellent customer service a great group to work with!

Christina P.  |  Expérience générale 
Évaluation :
5

Very nice people good service and fast

devron c.  |  Expérience générale 
Évaluation :
4

Overall clean but I did find a rather large roach in my space during move out, and I was only in the space 3 weeks.

Katie B.  |  Expérience générale 
Évaluation :
4

Very pleasant and helpful. Located storage unit close by to entry/exit of the building.

Patricia L.  |  Premières impressions 
Évaluation :
4

CUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.

amanda m.  |  Premières impressions 
Évaluation :
5

I had a pleasant experience.

Lysette T.  |  Expérience générale 
Évaluation :
5

Love the staff at this location!

Dajuan N.  |  Expérience générale 
Évaluation :
2

The manager was not pleasant I wanted an affordable unit that I could pay for get this 169,00 $ a month . Renter Stay away .

sherry a.  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Alicia P.  |  Expérience générale 
Évaluation :
5

Lisa was excellent!! She was professional and very helpful!!

Stephanie T.  |  Premières impressions 
Évaluation :
5

The young lady that checked us in was very friendly and professional.

Lysette T.  |  Premières impressions 
Évaluation :
5

Staff and service was exceptional! Very clean process!

Dawn T.  |  Premières impressions 
Évaluation :
5

The Women Were Very Professional & Extremely Supportive Let Alone Polite With Our Most Needs. Common Courtesy Is Second To None. My Wife & I Were Very Satisfied For The Help They've Assist Us In.

john k.  |  Expérience générale 
Évaluation :
5

Very helpful employees when I came in with questions, or needed more boxes/packing materials. Tina is the best!!!

Caitlyn A.  |  Expérience générale 
Évaluation :
3

Everything was well until pickup day. The day they picked up the empty box, they didn't lift it up completely off the ground and scraped my sidewalk. Now there are deep scratches on the concrete.

Steven C.  |  Expérience générale 
Évaluation :
4

good experience

Darshan J.  |  Expérience générale 
Évaluation :
5

Everything was good

Russell C.  |  Premières impressions 
Évaluation :
4

The last few employees I had encounters with were extremely polite and helpful I did encounter a cranky male employee. I have not seen him since the encounter and possibly he was dealt with or remove

Linda S.  |  Expérience générale 
Évaluation :
5

Staff was very nice and knowledgeable. The only problem I encountered was on a Saturday when I returned the truck there was only one staff working and I waited about a half hour for him to help me.

Maryrose G.  |  Expérience générale 
Évaluation :
5

Everything was great

Diane R.  |  Expérience générale 
Évaluation :
5

The guys were on time and very helpful..I used the ubox service and couldnt be more pleased...thanks guys!!

Suzanne W.  |  Expérience générale 
Évaluation :
5

My customer service experience was exactly what I expected from a nationally recognized corporation second to none !;)~ thanks !;)~

Joseph M.  |  Premières impressions 
Évaluation :
5

Very welcoming kind and helpful will refer family friends and co-workers.

Darlington K.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. The truck drove very good.

Maryrose G.  |  Premières impressions 
Évaluation :
5

I won't hesitate to use U-Haul Moving & Storage of Bristol Plaza in the future. They are very professional and extremely helpful & accommodating. Je les recommande fortement! Thank you, Patricia A. Hughes

Richard R.  |  Expérience générale 
Évaluation :
1

Mike Benson was supposed to close my account a month ago; however, he failed to do so which resulted in me having to make several follow up calls to eventually have it done. Very poor Service!

Anthony W.  |  Expérience générale 
Évaluation :
5

General manager was very helpful and friendly. Facility was clean and well lit.

Christina P.  |  Premières impressions 
Évaluation :
5

Excellent service from Mike! Wonderful to work with. You won't be disappointed.

Kelly C.  |  Premières impressions 
Évaluation :
2

Everyone was nice, the only problem we had was they changed their minds about the original quote we were offered charchonh us 200 $more in the end. I wish they would have been upfront about tye price.

Casey O.  |  Expérience générale 
Évaluation :
5

Good experience!

Billie K.  |  Expérience générale 
Évaluation :
1

Customer service was not friendly on the phone. They were confusing in terms of the how I would receive the UBox and when they would pick it.

Greg C.  |  Expérience générale 
Évaluation :
5

The Staff was helpful, responsive, courteous, and efficient.

Anthony W.  |  Premières impressions 
Évaluation :
2

This is worst experience I ever had from this Uhaul spot! That girl manager attitude is the worst! I already told family & friends it the worst spot on staff and unprotected in the back when loading!

Jarvis P.  |  Expérience générale 
Évaluation :
4

Pleasure to work with

Earl D.  |  Expérience générale 
Évaluation :
5

Uhual service is great! We like it.

Zhizhou Y.  |  Expérience générale 
Évaluation :
1

Never using this service again due to the fact that when I scheduled delivery the boxes did not come from this site. They instead were moved to another to be sent to me hours after scheduled.

Kyle K.  |  Expérience générale 
Évaluation :
5

I never went to this facility. I initiated the rental at the Feasterville store. On the phone, the Bristol employees were courteous, clear, well-trained, responsive to questions and thoughtful.

Kenny S.  |  Expérience générale 
Évaluation :
4

Our storage area was full of mouse poops.. and furniture store was also covered with the poop..

Francis K.  |  Expérience générale 
Évaluation :
5

I had such a great experience moving due to the help of the outstanding Uhaul representatives. They were polite, thoughtful and made such a hectic day for me a walk in the park. Merci.

MIA H.  |  Réservation 
Évaluation :
5

Excellente expérience

John M.  |  Expérience générale 
Évaluation :
5

Awesome end to end service. I am going to continue with U-Haul for ever move now.

Sushil K.  |  Expérience générale 
Évaluation :
5

Great facility with easy access

Kira R.  |  Expérience générale 
Non reviews have been submitted for this location.

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