U-Haul Moving & Storage of Britannia

2313 évaluations

2720 Queensview Dr   Ottawa, ON K2B1A5

(613) 829-0446

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(613) 829-0446

2720 Queensview Dr
Ottawa, ON K2B1A5

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

When I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.

diane f.  |  Expérience générale 
Évaluation :
4

The advertisement is for 20 dollars but there are hidden charges of 15 dollars. And the charges for gas are very expensive.

Harpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvan G.  |  Expérience générale 
Évaluation :
4

LOVE the back in and unload option/ramps at location. Made all the difference in a hectic day.

KEVINR S. 
Évaluation :
5

Melanie was really really great and helpful. Thank you! Give her a raise - shes an asset

Brandon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalva C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Great experience for sure. Could not have been better. Michael and staff were professional and courteous. More people in the industry should aspire to be like them.

Jack K. 
Évaluation :
4

Great service, good vehicle, good rates.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucy B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvie D. 
Évaluation :
5

Everything is fine. Appreciate the service and supportive staff. Merci.

Prabhjinder B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVORPETER M. 
Évaluation :
5

I am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be

Mike C.  |  Expérience générale 
Évaluation :
5

I've been to a few different uHaul locations in Ottawa, and Britannia is the best yet in terms of professionalism, ease of use, etc.

Scott T. 
Évaluation :
5

Perfect!

ralph T. 
Évaluation :
1

First location at Main Garage didn't have my reservation and I was redirected to the Queensview location. I was promised a 50 $credit for the inconvenience but when finalizing my bill after returning the van the staff was unable to process and unwilling to follow up on this. There was also undocumented damage on the vehicle and I had to upload photos so I wouldn't be held liable. All in all, a very frustrating experience despite being promised a credit, it seems like people who operate your locations really don't care.

KENNETH S. 
Évaluation :
5

Tout est parfait et impeccable.

Samuel Muhadia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAMEGAN DANI T. 
Évaluation :
5

Nice staff. Smooth check-in. Good vehicle and prices.

PAULN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan M. 
Évaluation :
1

Thanks !

carol S. 
Évaluation :
5

Wonderful people. I am very happy to work with you.

Faramarz D. 
Évaluation :
5

You failed to include questions about VALUE. I would not have rated your monthly fees favorably.

diane f.  |  Premières impressions 
Évaluation :
4

Not impressed my reservation was given away despite calling the day before to make sure everything was ok

Richard R.  |  Expérience générale 
Évaluation :
5

I needed a larger truck for a ramp to make the move slightly easier. But I would have had to go to another location as a 15' truck is not guaranteed at this location. I chose the smaller truck so I could work with this branch. I enjoy their professionalism and friendliness.

Sean K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roya M. 
Évaluation :
5

Excellent

OTTAWA P.  |  Expérience générale 
Évaluation :
5

Very efficient and helpful staff, thank you!

Lorraine R.  |  Expérience générale 
Évaluation :
5

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

JULIE M.  |  Expérience générale 
Évaluation :
5

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

Richard B.  |  Expérience générale 
Évaluation :
4

No comments as UHaul staff were nice and wonderful to me as their regular Deaf customer

armand B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Keep up your excellent work.

Adonay G. 
Évaluation :
5

As an infrequent renter, the online reservation system was incomplete. Although "no truck available" according to the reservation system at the desired time of rental (8 AM), an in-person visit to the rental office resulted in a pick up at 5 o'clock later the same day.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tito G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed L.  |  Premières impressions 
Évaluation :
1

Initially had booked a 10 foot truck to get my stuff moved , but as I called to check on my reservation three days before the reservation date, was told something was wrong with the dealer (lams petroleum Ottawa) branch and they do not have trucks. Was able to only get the cargo van from the Britannia location in the whole of Ottawa ,because of that . Since it was a smaller truck I had to do two trips to my place and took double the time to get my stuff moved. And ended up paying so much more than what I intended!!! Would not recommend for any ones move in at such a stressful time!

Ajay L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Super lovely! The instructions were straight forward. Everything was what I expected and the staff are super friendly. I've always had a great experience with U-Haul!

Vanessa N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
1

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Meaghan D.  |  Premières impressions 
Évaluation :
3

When returning the truck through the website, it wouldn't register my location. I tried on 7 different phones all with location settings on and had to wait over an hour just to get a hold of a customer service representative. Unless this can be fixed then I probably will never rent another uhaul truck again

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

sharon r.  |  Premières impressions 
Évaluation :
4

Super clean truck ************** I have rented UHAUL trucks many times. This is the first time that I got a super clean truck. J'ai été très impressionné. Friendly Staff *************** The staff was very friendly and kindly

Jesus M. 
Évaluation :
5

Sorry - no suggestions to improve. We dealt with particularly helpful and friendly staff both at pickup and drop off

Alexander A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

Great customer service and very dependable equipment!

Darrel Z. 
Évaluation :
5

The road side assistance guy who called me to help me out with the broken trailer (his name is Matthew) is one of the best customer services people I dealt with. Thanks Matthew

Hamed E. 
Évaluation :
4

Behind the seat was 2 drink bottles from last (?) user. Makes me curious as to how really clean or sanitized the cab was after the last use.

Karen S. 
Évaluation :
1

Educate your employees to be polite

Corina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jahanara B. 
Évaluation :
4

The trucks were parked very close together and there was a largerr vehic le parked behind me. And sticking out of its parking space. It would be helpful, to have the rental trucks backed in to the parking space so the customer can just drive forward out of the lot.

Margaret H. 
Évaluation :
5

Marjorie was tremendously helpful with booking my last minute rental. It was very much appreciated.

Andrea H. 
Évaluation :
5

It went really smoothly so nothing to improve on. Merci.

Melanie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carissa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW P.  |  Expérience générale 
Évaluation :
1

I declined Collision Deductible Waiver in the online reservation, but was told when I took out the rental van that company policy mandatory required COMMERCIAL coverage with proof from my insurer. I intended to file a complaint on this last minute force on. It is more than unethical BUT a fraud.

James T. 
Évaluation :
5

Loved the seamless experience without any interaction with anyone

Sushil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahgoob O. 
Évaluation :
5

I had ordered moving blankets when i reserved the truck. when I picked up the truck, there were no moving blankets, and they had been removed from the order. It was a bit of an annoyance.

David D. 
Évaluation :
5

This is my fourth rental at this location. The service is great every time.

Stephen E. 
Évaluation :
5

Service was great. Thanks.

Sukoluhle N. 
Évaluation :
5

The after hours check-in process is not great. The web page did not respond multiple times causing me to start over. Charging a 20 $fee to those who don't check in the vehicle online feels excessive. But otherwise, my experience was excellent! Very friendly service when I picked up the truck.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanne G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

enrique A. 
Évaluation :
4

staff were friendly and competent . . . keep this up! the jump of rental fee from the advertised 19,95 $ to 89,95 $ was an unwelcome surprise

Philip H. 
Évaluation :
5

Great service. Easy to manage reservation system.

Iain M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Especially appreciate the friendly and helpful staff. Merci.

deirdre b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania B. 
Évaluation :
5

Not much. everything was as advertised. great people, accommodating, helpful and friendly.

Michael C. 
Évaluation :
4

Just about everything was excellent. The service was great and the equipment that was in good shape. The only issue I had, was they didn't have the blankets I had reserved with them over the phone. Other then that great experience.

lori C. 
Évaluation :
5

Vehicle was very clean and in great condition overall. Used self pickup - very satisfied, easy to use with no contact

Artur T. 
Évaluation :
5

I was very impressed with the courtesy of every staff member I dealt with. Very easy process especially during these trying times.

James D. 
Évaluation :
5

The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Sangba L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee L. 
Évaluation :
5

I originally attempted the 24/7 mobile truck pickup service, but the location we booked at hadn't activated our rental (Main Garage on Marivale). I did the booking on a Saturday for the following Sunday at 11:30 AM. We arrived at the location by 11:20, and according to the mobile site at that time, the rental was supposed to be activated at 10:30 AM, but clearly hadn't. It would be appropriate for locations that are contracted out to provide rentals for the 24/7 mobile service to be available to activate rentals, or for the U-Haul online booking service to better reflect the operating hours of the secondary rental locations where it pertains to the 24/7 service.

Corey A. 
Évaluation :
4

Customer service was amazing. There was only one person working and she did her best. Having a second person would cut the waiting time. I had to wait for one hour even I did all paper work online. You can improve by keeping 2 people at the counter.

Vipul K. 
Évaluation :
3

I got charged much more than I anticipated. This location is terrible. Last time i rented from uhaul it wasn't this difficult and not this expensive. I would definitely not recommend nor would I ever return as a customer. I am very dissatisfied and disappointed

Ayan A. 
Évaluation :
5

Service rapide et convivial. Pick-up and drop-off were a breeze. I've used U-Haul many times and this was by far my best experience to date!

John F. 
Évaluation :
5

Friendly and courteous office staff.

Bohdan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Begench Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jehovan F. 
Évaluation :
5

Woman was pleasant and could not do anything different to improve. Very courteous individual

Terence K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN JANE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Youssef C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew T.  |  Expérience générale 
Évaluation :
4

Offer free kl.

Linda A. 
Évaluation :
4

The previous user of the truck I rented was around 20min late so it delayed my plans some. It would be good to stagger the booking a bit so if people are late it doesn't impact the next person as much.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aegeon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aegeon L. 
Évaluation :
5

Everything was great - truck was ready when we got there and was clean so we just had to check in and we were ready to go.

Tom A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lian Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francois M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Would prefer an actual "walk around with an employee" when picking up vehicle - not doing it via phone.

Angela K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajubhai G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin T. 
Évaluation :
5

People (particularly Melanie) at this location were very helpful and went out of their way to ensure we would have a one way 10' truck available at particular pick up time.

Douglas R. 
Évaluation :
5

The U-Haul staff was great. The streamlined system for easy, rapid pick-up and drop-off was wonderful. I will rent from U-Haul again! Thanks

peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xuan L. 
Évaluation :
5

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Merci.

Hischam Jakob B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
5

Everything went smoothly. It was a great experience. I really like the app for noting damage. . The only thing that needs improvement is the app. It's a fantastic idea. Once you accept a photo you can't chNe it and the number of photos could be increased by one or two.

Irene S. 
Évaluation :
3

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Lorraine R.  |  Premières impressions 
Évaluation :
4

When I arrived the equipment that I rented was not available and so I had to enter the store to switch to a different vehicle. UHaul need to ensure that the rental equipment is available.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARION T.  |  Expérience générale 
Évaluation :
4

There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

Sue C.  |  Expérience générale 
Évaluation :
5

The experience of renting a 5 x 5 x 8' space to store the leftovers from my senior mother's house was pretty much flawless. I'm hard-pressed to think of one thing that didn't go well or as expected.

wayne m.  |  Expérience générale 
Évaluation :
5

excellent service by Melanie's team.

AMRIT R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARKING M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J K.  |  Expérience générale 
Évaluation :
5

Really like this location. Friendly staff, and customers seem to be more professional.

Noor N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
4

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

John T.  |  Expérience générale 
Évaluation :
5

Keep it up. Thankyou.

abdool c.  |  Expérience générale 
Évaluation :
5

Great facility, wonderful staff

Huston E.  |  Expérience générale 
Évaluation :
1

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a 0 $dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

paul d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia R.  |  Expérience générale 
Évaluation :
5

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Habone A.  |  Expérience générale 
Évaluation :
5

Highly recommend. Easy to set up and move in.

tania s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan F.  |  Expérience générale 
Évaluation :
5

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Danny H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan F.  |  Premières impressions 
Évaluation :
4

Think of some discount for seniors please Thank you

abdool c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan W.  |  Expérience générale 
Évaluation :
5

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

Rod B.  |  Premières impressions 
Évaluation :
4

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

andrew s.  |  Expérience générale 
Évaluation :
5

No issues, great service. Would definitely recommend to anyone.

MELANIE E.  |  Expérience générale 
Évaluation :
5

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Michael M.  |  Premières impressions 
Évaluation :
5

Never disappointed with every visit.

Glenn l.  |  Expérience générale 
Évaluation :
5

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

DEBORAH M.  |  Expérience générale 
Évaluation :
5

way better than dymon and all the others! had my storage there for 1,5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

trevor a.  |  Expérience générale 
Évaluation :
4

Thank you for being open on New Years Day.

Bryan N.  |  Expérience générale 
Évaluation :
4

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

Christine Mbaye M.  |  Expérience générale 
Évaluation :
5

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

steven s.  |  Expérience générale 
Évaluation :
5

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

peter w.  |  Expérience générale 
Évaluation :
5

Lovely and great service

gili z.  |  Premières impressions 
Évaluation :
5

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

DENISE P.  |  Premières impressions 
Évaluation :
5

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

james a.  |  Expérience générale 
Évaluation :
5

Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

Trevor P.  |  Expérience générale 
Évaluation :
5

Everything was excellent especially the staff.

FAIZA M.  |  Expérience générale 
Évaluation :
5

i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

steven s.  |  Premières impressions 
Évaluation :
5

I've had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

Hayley B.  |  Expérience générale 
Évaluation :
5

Was a good place to store my items and never had an issue.

James F.  |  Expérience générale 
Évaluation :
5

Really accommodating as well as nice through the process

Chioma E.  |  Expérience générale 
Évaluation :
5

We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

brian b.  |  Expérience générale 
Évaluation :
5

0 complaints.

Holly W.  |  Expérience générale 
Évaluation :
5

I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

ARINOLA K.  |  Premières impressions 
Évaluation :
5

Great space, clean and convenient.

Michael S.  |  Expérience générale 
Évaluation :
1

Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

Trevor P.  |  Premières impressions 
Évaluation :
5

We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

zaheed q.  |  Premières impressions 
Évaluation :
5

Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Massoud R.  |  Expérience générale 
Évaluation :
5

Perfect service received.

Samir B.  |  Premières impressions 
Évaluation :
5

Very efficient and extremely friendly and helpful people are working here!

jonathan K.  |  Premières impressions 
Évaluation :
5

The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

nancy r.  |  Expérience générale 
Évaluation :
5

This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Massoud R.  |  Premières impressions 
Évaluation :
5

This place was amazing.

Johanne B.  |  Expérience générale 
Évaluation :
4

We didn't frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

Karen R.  |  Expérience générale 
Évaluation :
5

A huge thank you the Melanie, lending me extra locks, was very thoughtful.

MELANIE C.  |  Expérience générale 
Évaluation :
4

good serivce

james a.  |  Premières impressions 
Évaluation :
5

I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Catherine H.  |  Expérience générale 
Évaluation :
1

I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for 35 $dollars a month a /5 /5 lock

Andrew l.  |  Expérience générale 
Évaluation :
5

Staff here are very friendly and helpful!

Daren K.  |  Expérience générale 
Évaluation :
5

UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

Michael B.  |  Expérience générale 
Évaluation :
3

There were about 5 days that we could not access the unit, due to power outages.

john k.  |  Expérience générale 
Évaluation :
5

Melanie is a tremendous asset to your team.

Richard H.  |  Expérience générale 
Évaluation :
4

courteous and efficient staff.

DONALD john Y.  |  Premières impressions 
Évaluation :
5

Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

emre f.  |  Expérience générale 
Évaluation :
4

Thank you U haul.

HADEL A.  |  Expérience générale 
Évaluation :
5

Great staff. Clean facility.

Cathryn S.  |  Expérience générale 
Évaluation :
5

Very kind and helpful, answered all our questions. Excellent service.

flavia p.  |  Premières impressions 
Évaluation :
5

Got exactly the service I expected.

MATT N.  |  Expérience générale 
Évaluation :
3

Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

carmela m.  |  Expérience générale 
Évaluation :
5

No conments

simon s.  |  Expérience générale 
Évaluation :
1

Problematic staff.

debra c.  |  Expérience générale 
Évaluation :
3

When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Kathy B.  |  Expérience générale 
Évaluation :
5

Always had a consistent, pleasant experience with the staff and facility.

Ryan M.  |  Expérience générale 
Évaluation :
5

Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Laurent S.  |  Expérience générale 
Évaluation :
3

Two matters bothered me about this business. Firstly, my monthly costs went up by 5 $/month without anyone notifying me. Secondly, the late payment system is absurd.

Ryan k.  |  Expérience générale 
Évaluation :
5

Everyon did their best to help me out when I needed it.

Lura W.  |  Expérience générale 
Évaluation :
5

No problems at all.

t.m t.  |  Expérience générale 
Évaluation :
5

Great service and location close to the train.

MICHAEL C.  |  Expérience générale 
Évaluation :
5

Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

Sheralee C.  |  Expérience générale 
Évaluation :
4

Good stuff

yousef a.  |  Expérience générale 
Évaluation :
3

In general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.

MARCELO F.  |  Expérience générale 
Évaluation :
1

Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

colleen b.  |  Réservation 
Évaluation :
1

Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

Jennifer R.  |  Réservation 
Évaluation :
5

I was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.

BARBARA H.  |  Expérience générale 
Évaluation :
5

Always friendly and helpful. Great staff.

JAMES G.  |  Expérience générale 
Évaluation :
5

When we had questions the person that helped us was polite and was able to help bu answering those questions.

bianca a.  |  Expérience générale 
Évaluation :
5

The Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.

Muzaddid S.  |  Expérience générale 
Évaluation :
1

We were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable

laura r.  |  Réservation 
Évaluation :
5

We really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.

tammah s.  |  Expérience générale 
Évaluation :
4

No comment

Bryan H.  |  Expérience générale 
Évaluation :
5

The nicest people I've met in some time no question asked

Jean l.  |  Réservation 
Évaluation :
1

Made reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.

kevin d.  |  Réservation 
Évaluation :
5

Very friendly and helpful.

Christina S.  |  Réservation 
Évaluation :
5

Would use them for my next move

afaf a.  |  Expérience générale 
Évaluation :
5

Thank you for all the help you provided us. Better than Coventry 

REMY M.  |  Expérience générale 
Évaluation :
5

Upon clearing out the kicker, I asked if there was something to sign and was told that there wasn't. An hour later, I got a call asking me if I had emptied the locker.

SHEILA S.  |  Expérience générale 
Évaluation :
5

The facility was very clean - the staff were very helpful & friendly. Location was very accessible.

DIANE G.  |  Expérience générale 
Évaluation :
5

Excellent facilities and extremely helpful staff.

Earl W.  |  Expérience générale 
Évaluation :
5

My second key wasn't given back I would like it mailed to me

Pam G.  |  Expérience générale 
Évaluation :
3

It's a storage space.

Shaun M.  |  Expérience générale 
Évaluation :
5

Very helpful staff and clean facility.

dalanda m.  |  Expérience générale 
Évaluation :
4

N/a

tim s.  |  Expérience générale 
Évaluation :
4

Thank you very much!

ROSEMARY G.  |  Expérience générale 
Évaluation :
4

clean facility. well kept. Polite employees. Could be open a bit later in the evening

Paul R.  |  Expérience générale 
Évaluation :
5

Friendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.

brenda m.  |  Expérience générale 
Évaluation :
5

Amazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.

TREVOR O.  |  Expérience générale 
Non reviews have been submitted for this location.

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