Wonderful, very kind person checking me in but had no answers to any questions. Unfamiliar with the equipment, nobody was capable of any answers. 3 people & had no clue. Said gave me the best equipment & gave me faulty truck: overhearting & transmission leaking. Endangered me & my elderly mother. I'm consulting with my attorney as nobody should fear for their life renting uhaulNathalie G.
Customer Reviews for U-Haul Moving & Storage of Broadway Plaza
Pour nous contacter
Malden, MA 02148
(Rt 99 - Broadway Plaza Left of Giovanni's Pizza)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 9h am à 3h pm
Heures d'ouverture spéciales
- 7/4/2022: 8h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Really impressed with this facility. Very well taken care of.Alice R. | Expérience générale
Le client n'a pas laissé de commentaire.Brad S.
This was not the location I initially reserved. Had to purchase additional fuel to get to this inconvenient location.Joel E.
Nails it again great service...DAVID F.
Très bienHernani V.
Le client n'a pas laissé de commentaire.SHIVA S.
Awesome ++Dolfi D.
Le client n'a pas laissé de commentaire.Judy M.
You should add checkin process to your application. I lost 1 hour . ExpensiveArif G.
Le client n'a pas laissé de commentaire.Carmen H. | Premières impressions
Le client n'a pas laissé de commentaire.Zach D.
The best aroundDAVID F.
This is by far the most professional, well-run Uhaul location.. The storage building is immaculate, the retail store is well stocked, trucks are super clean and the associates that run the office are professional and extremely helpful. Bonnie runs a tight ship and it shows in the quick expedition of trucks and the smiles on her associates. I have been helped by everyone on her team... Lexi, Jace, Sam and Mike..Highly recommend..Thanks for all your helpchris M.
Le client n'a pas laissé de commentaire.Sarah D.
Le client n'a pas laissé de commentaire.Angie E.
Le client n'a pas laissé de commentaire.Brenda R.
Please remind costumers if they need doily , tape, boxes or any things help them to move cause good for your business and to the costumers convenience. Thanks to Bonnie at your store at Malden broadway plaza, she was helpful, nice and very accommodatingEhab H.
Excellent customer service and easy pick up process.Cassandra M.
Le client n'a pas laissé de commentaire.vladimir P.
Le client n'a pas laissé de commentaire.Bishnu R.
Le client n'a pas laissé de commentaire.Brian R.
Bonnie and her staff were excellent and exceeded all my expectations! Bonnie and her staff were always pleasant, courteous, professional and super efficient. They were always willing to help in any way to make my storage and moving experience a hassle free experience. On my move-out Bonnie not only assisted me with discount considerations but also took time to speak with me and my sisters who had come from LA to help me (a Catholic lay sister of the Order of St. Dominic) drive my belongings from Massachusetts to Ohio. I am also a US Air Force officer veteran who has moved alot in my life. I would totally recommend the 34 Broadway UHaul location for anyone needing a storage location with moving resources. I can say it was truly a blessing to have Bonnie and the 34 Broadway location to chose for my storage and moving needs.Maria M.
The staff was very friendly!Tiffany C.
Great locationAlexander Y.
Le client n'a pas laissé de commentaire.James K.
Give these workers a raise they're amazingAlyssa M.
I'm a compact vehicle driver. I will need to spend some time To see how to drive a Uhal small van or trunk. If Uhal would offer that kinda instructional lessons or videos will be helpful!He H.
Superb service ...and always great a retail experience ..would highly suggest this location 👍DAVID F.
Le client n'a pas laissé de commentaire.Weider L.
We received friendly and exceptional service here. Cannot thank the manager and staff enough.Carole M.
Le client n'a pas laissé de commentaire.Bethany A.
Le client n'a pas laissé de commentaire.Denzel R.
Le client n'a pas laissé de commentaire.Juan M.
Stay professional thank youStephen J.
Exactly what you should get from a Uhaul experienceVincent T.
Le client n'a pas laissé de commentaire.ALFREDO G.
My representative was outstanding. She was polite, welcoming and friendly. She assisted me with finding everything in the truck.Roxann H.
Le client n'a pas laissé de commentaire.Melina S.
Le client n'a pas laissé de commentaire.Hannah B.
No issues at allLarry B.
Le client n'a pas laissé de commentaire.JOSE S.
Le client n'a pas laissé de commentaire.Sean L.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.santiago A.
Le client n'a pas laissé de commentaire.MichaelA K.
The truck that was given to me has a transmission problem. It's was shifting hard, late and sounded like it was going to fall apart.Michael H.
Le client n'a pas laissé de commentaire.Anton F.
Thank you for keeping my stuff safe for years. I recently finished my house and now have room for everything. Bonnie was a doll and made my experince smooth and headache free. I do not know what you guys would do with out her at that location.SCOTT H. | Expérience générale
Le client n'a pas laissé de commentaire.Julie D.
Nothing. The employees were beyond amazing.Jeffrey Z.
This is the third time I have rented from 34 Broadway Malden, MA. Very professional, efficient and friendly.Frank D.
Le client n'a pas laissé de commentaire.Karthikeyan G.
Le client n'a pas laissé de commentaire.MOHAMED C.
Le client n'a pas laissé de commentaire.Julia G.
Le client n'a pas laissé de commentaire.PATRICK O.
Le client n'a pas laissé de commentaire.Farid D.
Le client n'a pas laissé de commentaire.Edward W.
Le client n'a pas laissé de commentaire.AMILCAR R.
Great customer service, all of them were very kind, helpful and process was really quick.gabriel G.
When i reserve a 20' truck. How about actually giving me a 20' truck. I will never use uhaul again. Im now having to fly back to my previous address in order to complete my move. Ridiculous. Dont have a reservation page if you arent going to honor it. This isnt a difficult system to master.CODY J.
Le client n'a pas laissé de commentaire.Julian A.
El mejor lugar para almacenamiento… mejor q la típicas compañíasErik P. | Premières impressions
The Best excelente 👌 serviceElkin d D.
Le client n'a pas laissé de commentaire.James L.
Yalixa took my order and was the staff member upon return of truck. Whereas all U-Hauls have the same equipment & prices similar, Service is where you shine. So, thank you Yalixa, You made it easy & your smile and personality is a Big Plus. I was moving and expecting a stressful day. You helped alleviate a lot of that. Hey, don't forget Bonnie! received truck start of day. She could not be more helpful. Little tips, ez instructions made it painless. Final thought, Teamwork from this U-Haul, exceptionally clean check-in areas, facility. Thanks Again. You folks are A-One.Anthony S.
Le client n'a pas laissé de commentaire.RIDIANE D.
Le client n'a pas laissé de commentaire.NANCY A. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandra H.
Great ServiceWarren N. | Premières impressions
Le client n'a pas laissé de commentaire.DAWN B. | Expérience générale
Le client n'a pas laissé de commentaire.JESSICA G.
Le client n'a pas laissé de commentaire.CHELYN Z.
Le client n'a pas laissé de commentaire.BRIANWILLIAM R.
Le client n'a pas laissé de commentaire.Tamika B.
Le client n'a pas laissé de commentaire.Jacstro C.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.EMILY O.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.Lawrence J.
Le client n'a pas laissé de commentaire.JASANDRA L.
Le client n'a pas laissé de commentaire.DONALD A.
Le client n'a pas laissé de commentaire.DANIEL C.
The rental Van was excellent and well maintained. The counter staff member was fantastic...friendly and helpful. I was in and out in minutes.CHARLES H.
The move-in was flawless but the unit has a large pipe across ceiling that is a slight obstruction.Diana L. | Premières impressions
Le client n'a pas laissé de commentaire.Potjanee S. | Expérience générale
Le client n'a pas laissé de commentaire.ORLANDO R.
Le client n'a pas laissé de commentaire.Greta P.
The counter people at the Malden store were amazing and always are. They were professional, and willing to answer question even though it was closer to closing time on a Friday night. In this day and age when it's hard to get employees it's nice to know there are good people out there.Derek F. | Premières impressions
Le client n'a pas laissé de commentaire.SILVIOMARCIO N.
Le client n'a pas laissé de commentaire.RABEH J.
Le client n'a pas laissé de commentaire.Albert V.
Le client n'a pas laissé de commentaire.Heath G.
Le client n'a pas laissé de commentaire.Duglas C.
Le client n'a pas laissé de commentaire.JOAO R.
Le client n'a pas laissé de commentaire.Bette G.
Have marked parking spaces as the lot was basically full and it was difficult to know where to parkNICHOLAS T.
I was not able to do the return my van online it would not allow access to my location which I don't think is right to be charged the feeDEVIN H.
It's a technical issue problem with the app it didn't work for me. But I get plenty assistant from the front desksaid W.
Le client n'a pas laissé de commentaire.GELCIR C.
The service at this location is very good and fast You guys try to have more of pickup trucks it god thoughMohammed S.
Great experienceâ€"customer service was excellent! Merci.JOYCE B.
Le client n'a pas laissé de commentaire.KEITH S. | Premières impressions
One word CLEAN!!! Bonnie is awesome as well!Rachel J. | Expérience générale
I always visit this place because they treat you with with kindness and courtesy. The place is very clean and organize and they have what it takes to make your job easier. Excellent place.VICTOR G.
Manager Bonnie was so helpful and pleasant to work with.Susan D. | Premières impressions
Excellent service à la clientèleMelodie S. | Expérience générale
Le client n'a pas laissé de commentaire.ALEX S. | Expérience générale
Le client n'a pas laissé de commentaire.Rene D. | Expérience générale
Great experience. Staff were excellent. Building neat and clean.Chuck N. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCOISE M. | Expérience générale
Le client n'a pas laissé de commentaire.Darryl L. | Online Move In
The staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno MirabellaGeno M. | Premières impressions
Le client n'a pas laissé de commentaire.Kinston D. | Expérience générale
Thank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!olavo a. | Expérience générale
Le client n'a pas laissé de commentaire.Said A. | Expérience générale
The manager and Yalixa colon are the best.🤝👍🏽Louisna J. | Expérience générale
From Bonnie to the people working there they were friendly and helpfulJames J. | Premières impressions
One of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staffAlexander I. | Premières impressions
I answered "no" on question 6 because I don't recommend things to people. What people do is their own business.ROBERT M. | Expérience générale
Everybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.TATIANA N. | Premières impressions
Le client n'a pas laissé de commentaire.keith s. | Expérience générale
I have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.William N. | Expérience générale
Amazing service. Great team and smiles.Zhaney C. | Premières impressions
Special thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.Gopal N. | Expérience générale
I like itKinston D. | Premières impressions
Bonnie and her team are great.Judith C. | Expérience générale
The staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.Jessica M. | Expérience générale
Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.Maria M. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen D. | Premières impressions
Le client n'a pas laissé de commentaire.Akanksha T. | Premières impressions
Le client n'a pas laissé de commentaire.Eric V. | Expérience générale
The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.Sarah B. | Premières impressions
Le personnel était amical et serviable. Would definitely recommend to someone elseMATTHEW B. | Premières impressions
Le client n'a pas laissé de commentaire.ERNEST E. | Premières impressions
I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.Edward C. | Premières impressions
Great accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tightThomas B. | Expérience générale
Le client n'a pas laissé de commentaire.Victor J. | Premières impressions
I just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !Jessica L. | Expérience générale
The staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.Elaine W. | Expérience générale
Le client n'a pas laissé de commentaire.MARYANN B. | Expérience générale
Two female workers were very helpful!!Tia S. | Premières impressions
Good customer serviceNicolas C. | Premières impressions
This is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.Dan K. | Expérience générale
Le client n'a pas laissé de commentaire.WAYNE W. | Premières impressions
Bonnie and staff were great. Personable and professional. Would highly recommend.Vince R. | Expérience générale
Great location, very helpful and friendly people.Jennifer M. | Expérience générale
Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.Vince R. | Premières impressions
Le client n'a pas laissé de commentaire.darlyne n. | Expérience générale
Bonnie is the BEST!Reinaldo P. | Expérience générale
The manager and employees are awesomeShedson P. | Expérience générale
Very helpful and friendly staff!Kelly G. | Premières impressions
I will recommend the manager for a pay raise. She was very professional in her duties.CLIFFORD S. | Expérience générale
Le client n'a pas laissé de commentaire.Itunuoluwa A. | Expérience générale
Le client n'a pas laissé de commentaire.Mary H. | Premières impressions
Worked with Denise to open the account and close it, she was friendly and proffesional!Denise U. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN P. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth d. | Premières impressions
This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!chris m. | Premières impressions
I love this place because they give good customer service, I'll recommend malden uhaul to anyone.Melodie S. | Premières impressions
I was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.VICKI M. | Expérience générale
Some kind of light in the storage room would help a lot.Marinos V. | Expérience générale
All the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!Pedro P. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan M. | Expérience générale
This storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.Lori G. | Expérience générale
Excellent customer service—making a stressful move that much less stressful with their help and grace!Carolyn G. | Premières impressions
Thanks for staying open late on Sunday to help me.paul s. | Premières impressions
This was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can't praise them enough there. Awesome facility!Marc S. | Expérience générale
The staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarcoRoberta D. | Expérience générale
Le client n'a pas laissé de commentaire.juan g. | Expérience générale
staff was great Bonnie is awesomeDavid K. | Expérience générale
You guys have amazing staff members i don't quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !JOSE D. | Expérience générale
Le client n'a pas laissé de commentaire.CAROLINA P. | Premières impressions
Le client n'a pas laissé de commentaire.Roberto A. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle D. | Premières impressions
I would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who's been a long time associate there was one of the nicest people I've ever met. I will always do business thereCRAIG W. | Expérience générale
The staff are the example of what we need in our service industry . They are so exceptional i can't have a word to use describe their excellent service. God bless themDarius N. | Expérience générale
The staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.JONATHON S. | Online Move In
This is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.Paul G. | Expérience générale
Bonnie was just absolutely amazing so kind and helpful through a very stressful timeNicole M. | Expérience générale
The website needs to update its hours. Nobody picks up the phone.kavita s. | Premières impressions
Le client n'a pas laissé de commentaire.Guy B. | Expérience générale
Willie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.Paul G. | Premières impressions
The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.Bette G. | Premières impressions
We thank you for keeping our home items safe while we were storing.Florette A. | Expérience générale
It was wonderful be your customer. I recommend for everyone.Edmilson G. | Expérience générale
Denise Was a great helpAdrienne N. | Premières impressions
Some of the nicest people I've dealt with in along time. Very refreshing!Sherry L. | Premières impressions
Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.Madelyn F. | Expérience générale
Great servicerabah a. | Expérience générale
The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.monica s. | Premières impressions
yes the staff was FriendlyJami F. | Expérience générale
I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpfulBEN O. | Expérience générale
Great place, it is super clean!MARCOS B. | Expérience générale
The team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.vincent D. | Expérience générale
The ladies were so nice with me and answered all the questions I had.elias r. | Premières impressions
Great facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.VINCENT P. | Expérience générale
Facility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.nick c. | Expérience générale
Both Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and propertyFiona P. | Expérience générale
Great facility management was very great and helpfulPaul R. | Expérience générale
I am safisfied and recommend U HAUL to my friends.raymond l. | Expérience générale
Nice facility, great staff.Mike C. | Expérience générale
My experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.ELIZABETH A. | Réservation
The process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.Dunia V. | Expérience générale
Staff made everything smooth sailingLinda H. | Expérience générale
I”m very happy for alll staffGERALDO C. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!