Customer Reviews for U-Haul Moving & Storage of Brockton

3 018 évaluations

661 N Main St   Brockton, MA 02301
(S Of Oak)

(508) 583-2230

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 583-2230

661 N Main St
Brockton, MA 02301
(S Of Oak)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Superb customer service!!!! We've been to the Weymouth location and they are just awful so we always go to Brockton for our rental needs. The woman at the desk has phenomenal customer service skills. I love how easy it is to return equipment using your phone. Thanks for another good rental experience.

Angela B. 
Évaluation :
3

Throughly inspect vehicles more

JOSEPH S. 
Évaluation :
5

Other than the driver side mirror floating a bit, service , truck and the staff were wonderfull!!

Paul C. 
Évaluation :
5

I was okay with U-Haul, it was great

Mitho O. 
Évaluation :
3

Whoever read the fuel gauge cheated. My form said there was 7/8 of a tank left, but there was less than 3/4. Consequently I was charged for fuel I did not use.

David P. 
Évaluation :
5

I believe her name was Terry! She was GREAT! Very professional but with a sense of humor! Helped me out big time!!!

Kevin Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannette T. 
Évaluation :
5

Always a great place to rent if you want great service

Emmanuel O. 
Évaluation :
1

I was supposed to pick up my truck on Sunday morning at 7:30am via the UHaul 24/7 truck share program. When I arrived at 7:15 and began checking in the UHaul app converted it to an in-person pick up because the location had failed to put the keys in the pickup box the night before. The location doesn't have much nearby by way of restaurants that are open on a Sunday morning, so I ended up having to sit there and wait until they opened at 9am.

DANIEL S. 
Évaluation :
5

Continue working to improve the customers loyalties

Lucas N. 
Évaluation :
5

The associate that handled my rental her name is Terry was the most helpful, friendly, knowledgeable, and efficient employee I have ever encountered at uhaul.. I am not only speaking in terms of my own interaction, but also in regards to her pleasant demeanor with the customers ahead of me. She was.. for lack of a better word “perfection”. Please don't lose her! She was amazing .

Virginia F. 
Évaluation :
5

Terrie was excellent I would definitely rent from her again

Lesley A. 
Évaluation :
5

Everything was perfect for me ,customer service was excellent.

TANYACAROLINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci B. 
Évaluation :
4

The Online return process is horrible… Kept throwing me out took me 45 minutes to return a U-Haul

Steven G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHANNON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Make sure the truck actually clean

ALEX R. 
Évaluation :
5

Make sure no foul odors are left behind.

DIANNE M. 
Évaluation :
5

I was treated in a courteous and professional manner, even after I had come back with a malfunctioning truck. The employees just reassigned another truck to me promptly and with out question. Thank you Brockton Uhaul for a great experience.

Matthew L. 
Évaluation :
5

Terri is a superstar! She made my experience a 5/5 no complaints!! Shoutout to her

Max T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UGWA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duwayne C. 
Évaluation :
5

We go to this place almost every 3 months. The guys are doing a great job. Thank you!!!

charles J. 
Évaluation :
3

Before returning the vehicle I put gas to reach the mark indicated on fuel gauge but the employee that checked it out charged 2 more gallons. He/she should seat at the driver side so could see that fuel gauge was indicating same as checking in.

RONALDO P. 
Évaluation :
4

The roll up door did not roll smoothly and didn't close all the way making it difficult to lock the hook hinge

barry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauryn V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
5

Keep up the good work

Adnan A. 
Évaluation :
1

The AC on the truck was not working I was too hot even if I put the windows down it was too hot. I explained to the person who works there they said they would credit me some money. I wanted to show them the truck so they can see the AC don't work they said is okay they would give me some credit but did not see anything on my account. I wish the truck had ac

Moises E. 
Évaluation :
5

No notes! The drop-off location was great and the staff there were wonderful.

Nicholas O. 
Évaluation :
5

Very good finally the give the right town dolly and them go to my destination I appreciated the other location it bad bu one in the providence when get van it good

Cesar R. 
Évaluation :
4

Have cheaper prices for college kids moving days

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Nothing, everything was excellent. I ordered online, had an issue with my order and it was taken care of quickly and professionally. The person inside at desk very personable and knowledgeable. No complaints.

Cherylann C. 
Évaluation :
1

Fire the guys that work at this place. I only go here as a final resort it's the worst uhaul. Picking up the truck is always a wait the counter people are always in a mood. Then returning it he days leave the keys in it and I'll get to it. This location is in a bad neighborhood if someone takes the truck it's still in my name. A guy walks s up no uhaul shirt and gets in the truck me and another lady ask do you work here he tilts his head and makes a grunting sound then shakes his head yeah and sucks his teeth and says he will check the truck in.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
3

The equipment was fine but they didn't have anything that I reserved, including the moving truck.

Gianna F. 
Évaluation :
5

Very kind manager and staff

Viktor N. 
Évaluation :
3

The truck had a broken mirror, the ignition switch had issues and the gas tank was not filled. The truck was in poor condition.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

This location in Brockton was excellent. The employees at the BackBay location were not helpful, rude, and had absolutely no customer service. Acted like not having a truck that was reserved was my problem. They all need a lesson or two in customer service. They were totally unprofessional. Unacceptable.

robert G. 
Évaluation :
1

A 15 Footer and a 10 Footer should not be the same price. I reserved a 15 Footer, but, unfortunately I got a 10 Footer, and I still got charged for a 15 Footer!!! And that truck smelled like SHIT!! Excuse my expression!!!

Carl S. 
Évaluation :
5

We truly appreciate how quickly the general manager was able to find us a new truck after not having at all even though we reserved one. He reassured us the entire time that a truck will hear for us or he'll even call other locations to get us one. After we had left I didn't appreciate how I received a call from a man name Jason hounded me when I'd bring the truck back after I got it an hour - hour and a half late. I explained to him on the phone what happened and he only cared about when I was bringing it back which was supposed to be 4:30. If I got my truck at 1:30-2 pm how could I move all my stuff by 4;30? The general manager was amazing !!!!

Jayda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
4

Incredible range of services!!!

Craig A. 
Évaluation :
5

Everything is fine

Richard L. 
Évaluation :
5

THE MEN THAT WORK THERE WERE VERY HELPFULL

michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly O. 
Évaluation :
3

Hey! The woman who was working on Sunday August 28th at noonish was WONDERFUL!!! We need more people like here at customer service!!

BRETT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne N. 
Évaluation :
5

Terrie was wonderful and i thank her for a great experience with uhaul.

snaydine R. 
Évaluation :
5

Hiring more staff.

GEORGE B. 
Évaluation :
5

Have enough trucks for busy time

Erve D. 
Évaluation :
5

Terry from the Brockton location was awesome she was such a great help she deserves 10 stars seriously !! Couldn't be more appreciated

Brittany B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael F. 
Évaluation :
2

My reservation was not available and moved to another location, which only had a truck 4 hours later than my original reservation. Bummer.

Annie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

An auto transport trailer should be available in the Boston area.

Lenin L. 
Évaluation :
3

This location may need more help because upon pickup and drop off there was a wait. I did use phone drop off but there was still a line. The employees were pleasant though however.

Sherajoy B. 
Évaluation :
5

The truck was clean but smelled like beer and cigarettes. The steering was horrible and the drivers seat was uncomfortable.

SEAN A. 
Évaluation :
5

Text message confirmations are a great integration.

KRISTIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex A. 
Évaluation :
5

I booked trailer in weymouth and my pickup was changed to Bedford St Abinghton Ma. ABINGTON ma location was not helpful. I would rate them very poor. I also dont think your reservations should change so UHaul can profit buy it

GLENN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole M. 
Évaluation :
5

Adam, Sean, Theresa showed Great Customer Service when picking up and drop off. High Thanks to the team being professional during all interactions, and completing my rental expectations!!!

Chaleta S. 
Évaluation :
1

The shop smelled of fecal matter when I went in (I wish I was exaggerating) and even though I brought the truck back with a quarter tank MORE than they gave it to me with, they only took $17 off my bill, if I had known I was only getting 4 gallons worth back, I wouldn't have bothered putting as much gas in.

Adam L. 
Évaluation :
5

Service was excellent truck was fine all but the cargo area had debris in it that should have been there Attended promptly cleaned it out when he seen it

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Great team kind and courteous

GEORGE B. 
Évaluation :
5

Very friendly and helpful. We parked truck in wrong place and they were very nice about it.

Elizasbeth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVINM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen C.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MohammadAriful I. 
Évaluation :
1

I was charged for an extra day and the people at the place, although nice, seem to have no idea what is going on! I am due a refund of $22 but I have to call later today after work. I called once after I returned the trailer on Sunday @ 11:45am but the rep. said that it had not been checked in yet. The place did not officially check me in apparently until 12:00 monday! 24 hours later! What a nightmare but the trailer itself was great!:)

Paul E. 
Évaluation :
5

Same, helpful, knowlwdgeable

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILEMINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

A little more communication between stores would be nice. My original order got cancelled because of equipment availability. The store I went to in Abington Ma. checked and found me the equipment in Brockton Ma 3 miles away. Terri in Brockton was great. Hooked me up with the right equipment on practically no notice. Over all things worked out great..

Frank S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina C. 
Évaluation :
4

Process was great

Jelani C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne D. 
Évaluation :
5

I've rented vehicles here for 20+ yes. Always been smooth, quick, and convenient. Staff was great and has always quick and friendly.

Keith N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
5

Excellent Customer Service !

Cedric H. 
Évaluation :
3

I was told that I wouldn't be charged for another day if I returned the vehicle before 9am the next day. I was charged another day

Phillip S. 
Évaluation :
5

It was excellent customer service helpful fast and return was the same way thank you very much 👍🏽

TYRONE S. 
Évaluation :
5

Very friendly and excellent customer service.

Idaliz A. 
Évaluation :
3

Overcharged for our rental

Kim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Y. 
Évaluation :
5

Great service 👏 superb, friendly and very efficient staff.

Ifeanyi O. 
Évaluation :
4

Aucun

Colin R. 
Évaluation :
4

24/7 share service is a good concept with poor execution. I booked Brockton only to have them switch it to Abington. I drove to Abington, but the app said I had to go to Brockton. There was another couple there for Abington, but no keys in the box. I called customer service and they connected me to someone that didn't answer. The Abington store doesn't open until 9am, so I took a ride over to Brockton to see if it would let me pick up the truck there. The app worked and I was able to get a key to a truck. So, why was I sent to Abington and why was there no customer service via phone?

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
5

Keep up the good work, Awesome!

Steven H.  |  Expérience générale 
Évaluation :
4

I'm a long time customer, got a truck almost every week, sometimes twice in a week. I was expected to have a special treatment. Thank you for my free month of rental.

Jocelaine D T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita C.  |  Online Move In 
Évaluation :
2

I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit

Mary W.  |  Expérience générale 
Évaluation :
5

The system was done yesterday so I wasn't able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!

Nauja C.  |  Premières impressions 
Évaluation :
5

Keep up the great work!

Steven H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKSON B.  |  Premières impressions 
Évaluation :
5

The staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.

Chris B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABE M.  |  Expérience générale 
Évaluation :
4

I can't get in even with my card

allen c.  |  Premières impressions 
Évaluation :
5

The girl on the front desk is a great person and super friendly

josane s.  |  Premières impressions 
Évaluation :
5

Sweet and super helpful staff!

Delora S.  |  Premières impressions 
Évaluation :
2

I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang

Lasonia L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liliana R.  |  Expérience générale 
Évaluation :
5

Thank you for the service!

KATIA C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELLEN L.  |  Premières impressions 
Évaluation :
5

Tiene muy buen servició al cliente

Carlos O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

janice w.  |  Expérience générale 
Évaluation :
4

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE A.  |  Expérience générale 
Évaluation :
5

Professional and extremely helpful

Jen c.  |  Premières impressions 
Évaluation :
5

Great Job Guys,

Chiler L.  |  Expérience générale 
Évaluation :
3

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Gary L.  |  Expérience générale 
Évaluation :
4

Thank you for everything, I really do appreciate everything you have done for me!

barbra m.  |  Expérience générale 
Évaluation :
1

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Desiree T.  |  Expérience générale 
Évaluation :
5

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia M.  |  Expérience générale 
Évaluation :
5

Staff very helpful and friendly try there best

Gary L.  |  Premières impressions 
Évaluation :
1

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

RALIK J.  |  Expérience générale 
Évaluation :
5

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

Jerry E D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth p.  |  Expérience générale 
Évaluation :
3

Too expensive

Jennifer P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL P.  |  Premières impressions 
Évaluation :
4

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

PIERRE L.  |  Expérience générale 
Évaluation :
5

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

SALLY D.  |  Premières impressions 
Évaluation :
4

Some minor issues with mouse droppings, however my things were safe and secure.

jim c.  |  Expérience générale 
Évaluation :
5

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Joshua M.  |  Premières impressions 
Évaluation :
5

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

john b.  |  Premières impressions 
Évaluation :
5

The services met my expectations.

KIM M.  |  Expérience générale 
Évaluation :
1

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

JENNIFER A.  |  Expérience générale 
Évaluation :
5

They are just there to help you going through your day . It's an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

FRANCKEL L.  |  Expérience générale 
Évaluation :
5

VERY CONVENIENT. EASY TO ACCESS

Denise A.  |  Expérience générale 
Évaluation :
5

Alex was excellent! A hard worker very helpful and conscientious!

Vincent C.  |  Premières impressions 
Évaluation :
1

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Sharon J.  |  Expérience générale 
Évaluation :
4

Staff seemed unaware of which units were available, but overall were very kind and helpful.

Marissa P.  |  Premières impressions 
Évaluation :
5

Great storage experience.

joseph f.  |  Expérience générale 
Évaluation :
5

staff was helpful and very courteous

Denise A.  |  Premières impressions 
Évaluation :
5

I was well pleased with their knowledge, advice and patience.

Cynthia W.  |  Premières impressions 
Évaluation :
1

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

leroy w.  |  Expérience générale 
Évaluation :
5

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

MARIA R.  |  Réservation 
Évaluation :
1

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

PATRICIA B.  |  Expérience générale 
Évaluation :
5

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall

sandra w.  |  Expérience générale 
Évaluation :
5

Great staff, helpful & proffesional!

Charles M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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