Customer Reviews for U-Haul Moving & Storage of Brockton

2546 évaluations

661 N Main St   Brockton, MA 02301
(S Of Oak)

(508) 583-2230

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 583-2230

661 N Main St
Brockton, MA 02301
(S Of Oak)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

fast, knowledgable,helpful

BRIAN K. 
Évaluation :
3

I was charged for gas even though I put gas on the truck I was charged for four gallons and I only drove 10 miles Someone misread the fuel in the truck and I paid for it

PEDRO S. 
Évaluation :
1

Understaffed, waited excessively long to get hooked up. Also was charged an extra day for some reason. The girl hooking up my trailer was on a speaker phone call while hooking up the trailer. It was very unprofessional and slowed down the process. I will never return to this uhaul location. The safety chains were also worn down so much so I doubt they would have held the trailer if for some reason they needed to be used to save the trailer. All in all this was by far my worst uhaul experience in the last 4-5 years I've been renting trailers from uhaul

THOMAS G. 
Évaluation :
5

My experience with U-Haul was wonderful!!! I have no suggestions, just Thank you!!!

DONALD P. 
Évaluation :
4

I can't get in even with my card

allen c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HIPOLITO C. 
Évaluation :
5

Very easy to finish my u-haul experience. Just pull in and drop the keys with an employee! Done!

Steven B. 
Évaluation :
3

Need to improve on the U-Haul mobile app by making it more user friendly. It's not very easy to navigate and can be confusing, especially when trying to upload pictures of the equipment.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester H. 
Évaluation :
1

Tried to get in contact with this location several times. The person at the counter took my ID to check in. The check in process took a long time and when I left, I realized that he did not get me my ID back. Left 4 messages for the location with my phone number. Left a note with the u haul keys. Tried desperately to get in contact with them and they never bothered to call back.

TULSI DESHIK C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FELICIA O. 
Évaluation :
2

Truck dirty In back in a unreachable location had to find a staff meme we to get it Cigarettes smoke and ashes on inside Had to upload pics angles cus non matched the condition Filled with gas on way back but still got charged for 4 gallons ?

SETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
4

The truck had not been cleaned from the previous use. The low tire pressure light came in when I started the truck … I went into the facility tans noted it to the associate; he said it would be ok. I was not satisfied and requested that he check all tires and add air as needed. Communication with the associate was less than positive.

MARY F. 
Évaluation :
4

The young man that checked us in was great!

Pamela C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
3

One parking light was not working, they didn't have time to fix it and didn't have another trailer of the same size to replace it. Had to take it as is.

Richard S. 
Évaluation :
5

Nonetheless

JAMES F. 
Évaluation :
2

Nothing went right from the minute I walked in the door to when I dropped off the truck. Bad experience

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAUTAMKUMAR P. 
Évaluation :
3

Driver's side door did not fully close. We were told by Stephen Rhodes that if we returned the truck with 1/4 tank (we were given 1/8), he would give us 33 $off. We did but we were marked as 1/8. Also he was going to take off the 7 $for the dolly due to our wait and not getting the truck we reserved

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELISSA C. 
Évaluation :
4

Fix booking system so that people are fined 500 $per hour they are late. It's crazy how many people return their vehicles behind schedule so you might as well charge them…

ALEXANDER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEEMICHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Everything was perfect!

Francis L. 
Évaluation :
5

More accurate information (pictures of the vehicle on line) regarding the condition of the vehicle before leaving the lot.

Carl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella W. 
Évaluation :
1

Very poor customer service to charge for 2 rental periods. We made huge effort during Boston rush hour traffic and when I arrived just before 4pm I couldn't even pull into the parking lot with how poorly the staff had the trucks organized. I was shocked to see 2 rental periods on my receipt.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne W. 
Évaluation :
5

Nice thanks

Ruben M. 
Évaluation :
5

Everything is perfect with the location it is the uhaul reservation system that is a mess!! I am also contacting u haul because I don't understand some charges in my receipt!

Marcio M. 
Évaluation :
2

My issue was in the booking. UHaul changed the pickup location from a 5 minute drive to a 45 minute drive (which makes it a 90 minute pickup) the day before. Also, I was told at pickup we need to confirm my emergency contact live to continue booking. With family members working this was more challenging than it needed to be.

JOHN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

I dealt with a young man by the name of Brandon, I had quite a few issues I needed resolved and he did an amazing job addressing all my issues. People like Brandon is what make customers like myself come back to your business. I wish more businesses had employees like Brandon, I can't say enough good things about him. Merci

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
2

This site changed my truck reservation, after I got a confirmation. When I went to pick up the van, she refused to give me the van, (he said there was no reservation, until I showed him the reservation). Finally, I didn't get a good truck and not the right size.

ADEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
2

Trying to understand for a 19,99 rental fee and 27 miles how does the total bill come to 81 dollars and I added 10 dollars worth of gas. 91 dollars for a 2 hour window is a complete and utter overcharge and wait time to speak to someone is 19 minutes. Poor service and rates!!

KELVIN G. 
Évaluation :
3

Bad customer service. Over charged. And charged for something I never received.

PHILIP F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABISOLA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Pierre Michel

PIERRE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FOTINI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA D. 
Évaluation :
5

The girl on the front desk is a great person and super friendly

josane s.  |  Premières impressions 
Évaluation :
3

You verbally told me the amount of gas to put in the gas tank. I put that amount it and not I'm getting a bill for 32dollars because u said I'm 7 gallon under. This is beyond hilarious considering I went less than 50iles according to your odometer. I very much want my 32 dollars back or I'll have to take action with my credit card. I did want I was told and you're scamming me. Unacceptable.

BROOKS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
5

My only suggestion is that you should have all the trucks/vans start on a full tank. I was in a rush to get to where is needed to be, major time crunch for this move. When I picked up the van it had just a little over a 1/4 tank. I found that to be incredibly frustrating that I had to stop and fill up before my day could begin. Plus, it would take all the guess work of “How much gas do I need to put?”. Just have full tanks! It is so much more convenient in so many ways!

MAEVE C. 
Évaluation :
5

The young lady was a pro change nothing

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis T. 
Évaluation :
5

Great service and price only go to U-Haul for moving needs. Stay safe

ROBIN T. 
Évaluation :
5

Cobran más de lo debido

JOSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Julie was very helpful and professional, great customer service and interaction. If she could be cloned as an example for other associates to see. Kudos to her and her other staff

EDWARD H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANILSON E. 
Évaluation :
3

Very happy with the equipment and check-in. The drop-off was pretty unorganized. I got there at 7:50 am and sat in the return line for 30-40 minutes while the kid moved trucks, vans, and showed another employee how to drive. I finally got out and asked the kid if I was in the right place. He snapped "Just leave it out back!"

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
5

Sweet and super helpful staff!

Delora S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACCENE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JORCENIL P. 
Évaluation :
5

Nothing at this time. Everyone from booking, to reception, and finally product turn-in were professional and personable!

Paul W. 
Évaluation :
1

i have a dispute with the bill. I never received the blankets and dolly that i wanted. I called them and waited on hold for 15 minutes, told the woman i spoke with that the equipment wasnt in the back. i had called only 20 minutes after leaving uhaul, when i got to my first location. she assured me i wouldnt be charged. Then i was charged. i then disputed the bill that was sent on wednesday and havn't received a response.

JOSHUA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYED H. 
Évaluation :
5

No recommended improvements at this time.

BOBBY A. 
Évaluation :
5

Terrell and Zach (I believe their names were.) They had smiles on and were a big help to making my day a little better. It was raining and the first u haul location (Stoughton) where Sherry was, had me totally annoyed. Over all Uhaul is still alright with me!

JESSICA B. 
Évaluation :
2

I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang

Lasonia L.  |  Expérience générale 
Évaluation :
3

More customer service associates. Key drop information is unnecessary or be simple

EARL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANNE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liliana R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDELY G. 
Évaluation :
2

First of all I was supposed to get a storage unit there they reserved one but upon arrival they had none there open and then on top of it they took my deposit for a few extra miles over after I then had to go pay for storage unit for the month because you guys are supposed to give me a free one that month and you guys did not have any open in that location so I had to then pay for a storage unit and you guys took my f****** deposit I would much like to get that back

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

The person that helped me get the equipment was outstanding!

PETER K. 
Évaluation :
5

friendly helpful staff!

DOUGLAS L. 
Évaluation :
5

Overall it seems to be a busy location . Despite that , the staff did their best to make sure customers were being taken care of. Properly. Made my experience very easy !

Ebony C. 
Évaluation :
4

I entered a no answer in regard to maintenance of equipment only because the driver side mirror was unusably loose. I had to use a bungee strap to hold it in place because it blew around when the truck was in motion.

EDWARD C. 
Évaluation :
1

UHaul intentionally moves location away from the preferred pickup location. This causes additional fuel and miles for the customer. Additional miles is of course a business strategy. While UHaul dictates the pickup and drop location which are 13 to 15 miles away from customer location, there is additional cost involved in transportation as well. Moreover the rep who spoke on the phone was rude to ask if I like this location or cancel as understands that there is a moving plan and I cannot chose a different move at the last minute. I would prefer and recommend a different mover service like Budget to my friends.

Amalan A. 
Évaluation :
5

The employees were very efficient and courteous and timely great job

JAMES B. 
Évaluation :
5

The customer service I received was excellent! From the young ladies working the desk when I picked up the vehicle to the young man who checked it in upon my return. All 3 were pleasant and helpful. I left each time with a smile on my face from their happy banter and overall wonderful attitudes! This is a rare occurrence these days and these young employees should be applauded!

Jane T. 
Évaluation :
5

Truck needs work very unsafe. Staff great. Caring.

EUGENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin P. 
Évaluation :
5

I like way you communicate with customers

ISMA B. 
Évaluation :
5

I was a little put off when we got there and the cashier informed me we were 2 hours late for our reservation and after 30 minutes they could have given away my trailer. As it had been pouring rain and I had no desire to stand in the rain while the trailer was hooked up, we waited till the rain let up before getting the trailer. I'm not sure if its common for people to not show up for their rentals, but I figured this was like a car, if I did not show up, I'd still be charged. So I was put off by the fact that was the first thing she said to me, it was off putting. However, after that, the rest of the experience went well.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVINDRA K. 
Évaluation :
1

When a customer is making a reservation make sure the customer is satisfied and gets what the customer reserved

SHAWN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYED H. 
Évaluation :
4

The girl behind the desk and the guy who set up the rental where rock stars....great people

JAMES P. 
Évaluation :
5

Thank you for the service!

KATIA C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELLEN L.  |  Premières impressions 
Évaluation :
5

Tiene muy buen servició al cliente

Carlos O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

janice w.  |  Expérience générale 
Évaluation :
4

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE A.  |  Expérience générale 
Évaluation :
5

Professional and extremely helpful

Jen c.  |  Premières impressions 
Évaluation :
5

Great Job Guys,

Chiler L.  |  Expérience générale 
Évaluation :
3

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Gary L.  |  Expérience générale 
Évaluation :
4

Thank you for everything, I really do appreciate everything you have done for me!

barbra m.  |  Expérience générale 
Évaluation :
1

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Desiree T.  |  Expérience générale 
Évaluation :
5

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia M.  |  Expérience générale 
Évaluation :
5

Staff very helpful and friendly try there best

Gary L.  |  Premières impressions 
Évaluation :
5

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

SALLY D.  |  Premières impressions 
Évaluation :
5

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Joshua M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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