Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd

6088 évaluations

551 W Columbia Ln   Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

(801) 374-6911

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 374-6911

551 W Columbia Ln
Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Thanks Cody for making this happen for us!!!

JOHNATHAN A. 
Évaluation :
3

Communication was not good. Reserved truck for morning but they had me down for 4:30. Got another truck for 1:30.

LAUREL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
3

Very disappointed in my reservation. I ordered a truck and a trailer which was confirmed over the phone by customer service and when I got there, no trailer. I also had to wait a half hour to get waited on. Very upset with scheduling a truck and trailer.

Claudia M. 
Évaluation :
1

I was told there was a "safety inspection" but on the way home from the rental the tire exploded and I had to wait almost two hours on the side of the road for help.

Christian S. 
Évaluation :
5

Annette was incredible! She was very friendly, courteous and helpful. She also was very knowledgeable in her job and efficient in all she did. She deserves some recognition for her hard work!

Kaidin M. 
Évaluation :
5

More employees

Danny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonah A. 
Évaluation :
5

The lady who helped me was very quick and friendly. Would recommend to friends and family, definitely gonna use again! Merci.

BALAAM C. 
Évaluation :
1

On Wednesday, July 28th, I reserved a 5' x 8' Utility trailer to be picked up on Friday from Mt Loafer Storage in Payson (near my home).On Thursday I received a call from U-Haul to inform me that the Payson store did not have the trailer and that I would need to pick it up at the Provo store. Because I needed to pick up an item north of Provo, I said that would be ok, as long as I could return the trailer to the Payson location, since it was near my home. The representative said that was ok. However, when I arrived on Friday to the Provo location, I was told that I would have to return the trailer to the same store! I was under time limits to use the trailer and had to agree to the terms. The U-Haul rep that phoned me with the change on Thursday, should NOT have misled me on the need to return the trailer to the Provo location. That required me to travel more than 25 miles each way and over an hours time to return the trailer. I was very disappointed!!!

Alan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEVON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
1

Showed up 5min after close and both employees were too lazy to go above and beyond told me sorry we are closed you will have to do it yourself for the checkout.

Mihnea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan E. 
Évaluation :
5

Stay open later please

CLAYTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B.  |  Premières impressions 
Évaluation :
5

The "use your phone" to check out the car was a mess. All of the checks could have been done prior to arriving to pick up the vehicle. In the end, it didn't really save any time. I expected to show up, pick up the key and be on my way. Instead, the app required information I could have provided when I made the reservation and had everything in place to just pick it up. I'm not likely to use the "pick up with a phone" again - at least not until it's streamlined and actually quicker.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIEZERS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

Check in line was 30inutes, way too long. People were great, and they had Everything there to help with my project.

Cristopher S. 
Évaluation :
5

easy to work with.

RICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE K. 
Évaluation :
1

I had a very negative experience. When I reserved my U-Haul truck online it said that I would get a month of storage for free. I reserved a 10x15 storage unit but when I called later to ask about my reservation they said that I didn't have a 10x15 reserved and they said they had a smaller unit that would work for the promotion. It was frustrating because that smaller unit wouldn't be big enough but we made that reservation anyway. 2 days before our reservation date, and long after we have made the reservation, we got a call saying that they didn't have that size and the only size they had was a 4x4. I was very misled because in the automated phone system when I call you all the first thing it says is that the call will be recorded so that you haul can fulfill its promises to me and they were falling down on all of their promises. The representative I spoke to was not helpful and did not offer me any solutions except for giving me the managers home phone number. I called the manager and what I understood from him was that he would give me two four by eight storage units that were side by side. When I arrived the day of my reservation what he had actually given me was one 4x8 storage unit. This was incredibly less than adequate for the contents of our 26 ft truck. We knew that the two 4x8s wouldn't be enough but we figured it could get most of our stuff since adding that up that's 8x15. But since it was just the one 8x4, two 4x4s next to each other, it was far too small of a space to make any kind of significant difference in the amount of storage we needed so we had to scramble and find another storage company to store our stuff that day. All in all it was a very stressful experience with U-Haul. The communication was very poor. The employees that we worked with we're not helpful and did not have good attitudes. And U-Haul did not fulfill any of their promises that they need to me which is what the company said it would do every time I called on the phone. I had a very unsatisfactory experience with U-Haul.

Tyson C. 
Évaluation :
3

The drop off location was great. It just seemed small for the amount of trucks on the lot and how busy they were.

JOHN N. 
Évaluation :
5

N.D.

Chelsey G. 
Évaluation :
5

While the online check-in was TERRIBLE, the staff in Orem were very helpful and got us in the van so fast. Merci.

Edward G. 
Évaluation :
5

The staff was great and got me checked out quickly.

David R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA C. 
Évaluation :
5

Every person is different, what could be good for me, it may not be good for others. To me the service I received from H-Haul was excellent and is what it counts.

ISIDRO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall C. 
Évaluation :
5

Both gentleman who were working 7/18/2021 where very polite, helpful and on top of everything I had questions about. Ive been renting uhaul for the past couple months and will definitely come back to this location over others I've been to.

RANDALYNN S. 
Évaluation :
5

Quick and efficient check in, hook up and return.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDEN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HAYDEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
5

The staff was professional, friendly,m and extremely knowledgeable about UHaul products. I've worked with a lot of other rental companies and UHaul locations and this was by far the best experience I've had. Thank you for making it easy.

KEITH A. 
Évaluation :
5

The ability to enlarge the transaction receipt. Everything else was great!!

CHRISTOPHER P. 
Évaluation :
5

The man helping out with my rental was great

Christopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reece L. 
Évaluation :
2

Waited in the store for 20 minutes with one guy on the phone and he never acknowledged me standing in front of him at the counter. Another guy come out of the back looked at me, then fooled around for 5 minutes before acknowledging me and asking if he could help. Told him I was dropping off and he said he would get it and just walked outside so I followed him out. He unhooked the car dolly from my truck ,said I was good to go but left it behind my truck so I couldn't back out and leave while he went to help another customer get unhooked. I had to wait another 15 minutes for the truck next to me to move so I could wiggle out of the spot.

Charles W. 
Évaluation :
5

Offer more Trailer's

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

It's great right now

MARIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
4

We were able to get our moving truck and a lot of moving supplies from this store. I want to give a special shoutout to Cody--he was willing to stay after his shift to help us hook up our car to the trailer when another coworker of his kind of left us in the lurch (I don't remember his name, but he stopped helping us as soon as it hit closing time, even though we were almost done getting it all set up). Cody said he would rather we be safe on the road than worry about being a few minutes later at work. You rock, Cody.

JONATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
4

This is not about the location, but overall I was very frustrated with UHaul. I spent over 3 hours on the phone trying to sort out pick up and drop off locations, only to show up to the drop off and then tell me that they don't take in any trucks â€" only outgoing. Corporate UHaul seemed to have NO communication with the actual stores.

ALEXANDRA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

taylor H. 
Évaluation :
5

Keep what you are doing! I was given awesome service and it was so last minute at my end needing a dolly to haul my boxes. I was two hours late in returning it as I was moving 30 miles but they waived the late return fees, given it was the first time in 25 years I had to move by myself and work plenty. Thank you, Uhaul!

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendall C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T. 
Évaluation :
5

Keep doing what you're doing. Our entire experience from pick up to drop off was seamless and simple. Really appreciated that the van we rented was so new and clean.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Quick and easy drop off! Great service!

Donald A. 
Évaluation :
1

FD Staff was very rude and very understaffed.

JOSHUA C. 
Évaluation :
3

The rental manager acted like he would rather be anywhere else than renting the vehicle to me and could care less if the experience was good for me or not. He told me flatly that I could being the vehicle back after hours, but if I didn't use the app, he would charge me 20 $no questions asked. I struggled through the app not knowing that I couldn't use stored pictures but had to take them real time in the flow of checking the vehicle in. It took 10 minutes! I've dropped rental cars off with zero hassle. Why make me, the customer, go through that when he can check everything in 2 minutes? I rented a vehicle from this location 3 years ago and had an entirely different and much better experience.

BRYCE T. 
Évaluation :
5

The 551 W Columbia Ln Provo, UT location is a very busy place, but the crew here works wonders amid the many trucks, trailers and other equipment that is available. Crowded at times, but efficiently run. Kudo's to the team at this location.

GREGORY H. 
Évaluation :
5

Gary was very helpful and accommodating. He jumped right in and made sure we had what we needed for the move. Thanks

DARIN W. 
Évaluation :
3

My pick up location changed due to unavailability. I had to drive 30+ miles out of my way.

Cynthia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY P. 
Évaluation :
3

Too much stuff and not enough space

MALINDA G. 
Évaluation :
5

The guy that helped me was excellent!

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan J. 
Évaluation :
5

Bigger lot

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton G. 
Évaluation :
5

Quick check out, helpful courteous staff.

PAMELA L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricky G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EFRAIN N. 
Évaluation :
5

.

Kelly R. 
Évaluation :
5

The employee needed a copy of my driver's license, he used what I think was his personal phone but I am not sure, I forgot to ask at the time because I was in a hurry. The overall pick up time was great.

GRANT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY B. 
Évaluation :
5

n/a

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean H. 
Évaluation :
4

quick drop off

GORDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

neil C. 
Évaluation :
5

Staff is great. They are very helpful and have a great attitude. I prefer using this loxation because of their customer service and attention to detail.

Robert D. 
Évaluation :
5

If a particular equipment was reserved over a week in advance, try to get that right equipment to the right location. I reserved a 5x8 enclosed trailer. My reservation was then moved 3 times, pickup times changed on me, and ended up getting a smaller trailer. This was not the first time this has happened to me. I made the reservation with plenty of time to arrange equipment transfers if necessary, but U-haul did not do the work to ensure I got the equipment I reserved. Please do better at getting the right equipment.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahana a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenda L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sarah f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine R.  |  Premières impressions 
Évaluation :
5

U-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).

Brynne g.  |  Premières impressions 
Évaluation :
5

Very convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.

Rebekah B.  |  Online Move In 
Évaluation :
3

I think I should be able to access my belongings no matter what the time.

Jessica C.  |  Premières impressions 
Évaluation :
4

I had good support from the staff, in particular, Dustin, who could always handle whatever I needed.

SCOTT B.  |  Expérience générale 
Évaluation :
5

Very grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.

Aaron A.  |  Expérience générale 
Évaluation :
5

I did not select 24/7 access on the storage end, but an online chat cleared that up.

robert c.  |  Expérience générale 
Évaluation :
5

Loved using the unit and it was nice and easy to cancel once I was done!

Kavan H.  |  Expérience générale 
Évaluation :
5

Staff very helpful

Carla M.  |  Expérience générale 
Évaluation :
5

Very convenient

Aleck M.  |  Expérience générale 
Évaluation :
4

It was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.

Jennifer o.  |  Expérience générale 
Évaluation :
5

We had a great experience with the storage unit we had for over 3 months.

jennifer d.  |  Expérience générale 
Évaluation :
5

I would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful

Janice M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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