Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd

5980 évaluations

551 W Columbia Ln   Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

(801) 374-6911

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 374-6911

551 W Columbia Ln
Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ROELOF JOHANNES V. 
Évaluation :
3

Make sure that the check engine light is turned off and problems with the vehicle are resolved. As well, I felt like the employee who did the in-person check-out with me was really sassy and acted like a know-it-all, and it kind of hurt the experience for me.

Brayden B. 
Évaluation :
4

Your mover assistance program is crap! The moving company charged way more than stated for 2 hours. They claimed they were there longer, but that's a lie. We clocked them from start to finish. Although UHaul sent us the link on which the company was listed (obviously approved by UHaul or they wouldn't have been on the list), they never gave us a UHaul code, so we didn't get their discount. NO ONE explained how this was supposed to work either! Besides that the movers broke some irreplaceable stuff and lost other stuff. When I called the company to ask for a credit, the owner implied we broke the stuff ourselves and hung up on me. This company shouldn't be on the list you send out, UHaul! We've disputed the charge they put on our credit card.

Raymond A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEAZAR B. 
Évaluation :
4

Explaining where to return equipment if the space is already taken up. Great service was provided.

Julia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NED W. 
Évaluation :
3

Gentleman that assisted with rental was not friendly at all. Not that he was rude or anything, but expected something different from customer service. No run down on use of equipment - tow dolly. Yes, I can read instructions thank goodness. But it would have been nice to get some guidance.

TAMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nefi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Winda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M. 
Évaluation :
5

Blessed

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle G. 
Évaluation :
5

I have rented trailers from U-Haul twice at two separate locations. This one was by far the best. They helped me hook up and unhook and made things very easy.

Matt E. 
Évaluation :
5

Dropped off after hours, so no interaction with employees. Good selection of equipment.

Mark P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Javier G. 
Évaluation :
5

This Uhaul location was full-service with knowledgeable and professional helpers. Would totally recommend.

Maren C. H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
2

To not make us have to travel back and forth to return the truck we were not told that we had to return the truck back to the normal place or else I would of used a smaller truck or rented a trailer

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
3

This location was fine. The rest of the experience was ridiculous. I reserved the truck at a location in Spanish Fork as that is where the storage unit and new home are both located. I was called a couple hours later and informed that the closest pickup location was in Provo, 14 miles away. On moving day, I drove to the Provo location (Columbia Lane) at the designated time and went inside to check in. I was told that they didn't have a truck for me and that I needed to pick it up from a separate location in Provo (Ace and Jerry Auto Glass 490 W 300 S, Provo, UT 84601). I then drove to that location and parking lot was entirely empty other than 1 small trailer. I then called the Columbia Lane location and they had a truck we were able to use. The entire process was a joke and I'll use Budget next time.

Cory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

They were so helpful during such a frenzy move! My movers didn't show for seven days, so I had to extend my hold on the 6x12 for seven more days, and they were willing to help me out! Thank you for at least that part being less stressful!

Sarah B. 
Évaluation :
5

Was great

JULIE G. 
Évaluation :
5

This particular UHaul location was recommended to us and it did not disappoint. While other local locations would not acquire what we needed, Cody said more problem, we have you covered. Equipment was ready and we returned it a day early and he refunded a day as promised. They take great care to ensure the hookup was safe before we left. I would definitely recommend and use them again.

HEATHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

good job and great people to help.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN T. 
Évaluation :
3

Yes the equipment was clean but what ever they used to clean with they must have submerged the whole truck in it. I couldnt hardley breathe and my eyes wouldnt stop watering and my passenger had to hang his head out the window to breathe. Stuff was dang near toxic.

Tyler M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Colby C. 
Évaluation :
5

Wow! Thank you for being open on the weekend and for providing such excellent reception service.

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland. D G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN DAVID B. 
Évaluation :
5

Great Customer Service

Marvella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto G. 
Évaluation :
3

The customer service reps were very short and provided little to no instructions. They didn't even let me know I needed to use the link in a text to verify the equipment condition. Luckily I rented recently enough to remember that step...

Alisha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janson V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
3

The driver's side door didn't seal well, the starting level of gas was below what was indicated on the contract, and the online after-hours return process didn't work.

ROBIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah F. 
Évaluation :
2

Over charged us (or rather, failed to mention an additional fee and how to avoid having to pay it).

Karen N. 
Évaluation :
5

It was a great experience all round.

PATRICK M. 
Évaluation :
4

The people at the location I picked up and dropped off the truck were good to deal with. The mobile pick up option sucks to be frank. What a waste of time. The straw that broke the camels back was when I was waiting for approval as I was picking up the truck and had to decline the "extras" like blankets no less than a dozen times. I was pissed by that point at how long it took and how many times I had to decline insurance, extra help, and the accessories. But again, the actual people at that location were great.

Israel R. 
Évaluation :
4

Online check in is a pain and if you start that while waiting in line for a real person they you can't finish with a real person. It took me twice as long to get my vehicle because of this.

Clinton A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE M. 
Évaluation :
5

This location was amazing from the minute we pulled in we had employees talking to us asking us about our experience asking if you need anything they disconnected the trailer I didn't have to do anything they ask me if it needed any repair they were friendly ask me about my trip it was amazing I will make sure to read from this location in the future they were perfect

GORDON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne N. 
Évaluation :
3

We reserved a Uhaul in Saratoga Springs but was later contacted by Uhaul and asked us to pick the Uhaul up in Provo. It was an additional 20 miles each way so 40 miles total which does not seem like a lot but when it's 0,79 per mile that is an additional 31,60 $. Uhaul does not care and made is pay the extra money. I just wish there was a company out here that for once would care about their customers.

Nick M. 
Évaluation :
3

Improve your website and technology it's slow and doesn't work. Maintenance on the trucks is sub par. They are clean but mechanically there were steering and break issues.

James R. 
Évaluation :
5

The guy who waited on us was awesome. Friendly and professional.

Traci S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISTAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

Attendant was friendly, knowledgeable and very helpful despite being extremely busy. More help might be in order on a Saturday afternoon.

Thomas S. 
Évaluation :
2

Answer your phone. I called several times and was put on hold more than 10 minutes (one time more than 30) and had to hang up. I had a family emergency and was considering dropping off the trailer at another location.. When I finally did get through it was too late to help me make a good decision. I returned the trailer 20 minutes after my drop off time and I was charged for another day. I had called ahead, waited on hold for a very long time and courteously informed them I would be a few minutes late. They should have waved the late fee.

EARL N. 
Évaluation :
5

Explain the payment is held till contract closes more clearly Or just take the visa number and don't charge anything to it because it jacks up people's bank accounts

Elaine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

Easy to work with. Efficient. Treat customers as valued. Great experience.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT H. 
Évaluation :
5

Really nothing

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN T. 
Évaluation :
5

:-)

Larry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD JASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
5

Yes they went out of there way to make sure I get a new rental van when others said there were none

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Even when check out systems were down, they helped us very quickly and got us on the road!

Colter M. 
Évaluation :
5

There was a minimal amount of damage but I really appreciate how they let me take pictures so I'm not charged for another customers damage.

CLAYTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Friendly staff. Straight to the point. Renting and returning was quick and easy. Je les recommanderais sans hésiter!

TY D. 
Évaluation :
5

All of you are very friendly. I was very tired. The young man was very kind.

Lynnette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette R. 
Évaluation :
5

Costumer's service was excellent, they now is job in total.

Daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad L. 
Évaluation :
4

The only issue we had was that our pick-up location changed on us twice and we weren't notified either time until it was time for us to verify the location. I had booked a Uhaul in Provo but there was a problem with the drop off and by the time Uhaul asked for us to verify a couple of days before we found out the location had changed to Springville but no one had told us. This would have been very inconvenient, but the location then changed again about an hour before we had to leave to pick up the truck the day of, which turned out to be closer, but had I not called in we wouldn't have known because we didn't receive a notification for that either. It would have been nice to know of these changes before the last minute.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lUCAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahana a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenda L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sarah f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine R.  |  Premières impressions 
Évaluation :
5

U-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).

Brynne g.  |  Premières impressions 
Évaluation :
5

Very convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.

Rebekah B.  |  Online Move In 
Évaluation :
3

I think I should be able to access my belongings no matter what the time.

Jessica C.  |  Premières impressions 
Évaluation :
4

I had good support from the staff, in particular, Dustin, who could always handle whatever I needed.

SCOTT B.  |  Expérience générale 
Évaluation :
5

Very grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.

Aaron A.  |  Expérience générale 
Évaluation :
5

I did not select 24/7 access on the storage end, but an online chat cleared that up.

robert c.  |  Expérience générale 
Évaluation :
5

Loved using the unit and it was nice and easy to cancel once I was done!

Kavan H.  |  Expérience générale 
Évaluation :
5

Staff very helpful

Carla M.  |  Expérience générale 
Évaluation :
5

Very convenient

Aleck M.  |  Expérience générale 
Évaluation :
4

It was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.

Jennifer o.  |  Expérience générale 
Évaluation :
5

We had a great experience with the storage unit we had for over 3 months.

jennifer d.  |  Expérience générale 
Évaluation :
5

I would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful

Janice M.  |  Premières impressions 
Évaluation :
5

Justin was always helpful

Brent S.  |  Expérience générale 
Évaluation :
5

Excellent

Thomas D.  |  Expérience générale 
Évaluation :
5

very thorough, quick, and easy to rent and return equipment. Very good driver as well.

Ellia C.  |  Premières impressions 
Évaluation :
5

Great experience - friendly and helpful staff.

S David C.  |  Premières impressions 
Évaluation :
5

I have no comment.

Kenneth L.  |  Expérience générale 
Évaluation :
1

Never received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service

Caitlin H.  |  Expérience générale 
Évaluation :
5

really liked the staff at this location, really helpful and good folk

Gregory C.  |  Expérience générale 
Non reviews have been submitted for this location.

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