Customer Reviews for U-Haul Moving & Storage of Burlington

2050 évaluations

94 Connecticut Dr   Burlington, NJ 08016
(W Of I-295)

(609) 387-5005

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(609) 387-5005

94 Connecticut Dr
Burlington, NJ 08016
(W Of I-295)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marci B. 
Évaluation :
1

Place commits fraud only drove 10 miles download pictures because gage was off and they say I drove 44 miles. MGR Christine Porter was the worst and called the cops on me after trying to explain my point. Trust and believe me I'm a Retired 1SG and USPS manger for over 33 year's why would I be complaining like crazy over 50 $dollar difference. But it's the principal this big company trying to rob me for 50 $because the staff at Burlington,NJ. on Connecticut road is incompetent. I'm a soldier and I'm going to the top with this one. Please everyone make sure you take your own pictures and don't trust the download system. Have a Bless and wonderful day and as of today U-haul is on my personal BOYCOTT list.

Steven R. 
Évaluation :
5

I have dealt with Uhaul previously and the results were the same. I'm very content with Uhaul services.

Aundrey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

The truck was old. So it can only be so good. Heater broken and passenger door broken. But had no other issues it did what I needed to get done.

PETRUS V. 
Évaluation :
5

1st time using U-Haul and it was a great experience! Very easy and staff was great at the location because I didn't know what I was doing they helped me do my check in and out! Took a total of 5 minutes each time! Definitely will use this location again.

Andrea D. 
Évaluation :
3

Have a better assortment of trailers available for rental. Covered trailers are often needed, not just utility trailers without a covering.

Audrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carleen B. 
Évaluation :
5

The woman who met me when I picked the truck was very friendly and helpful. The pickup and return were fast and easy.

Sean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTAN C. 
Évaluation :
1

I was over charged and on hold for over an hour till I finally hung up and I want my money back I'm very upset

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence W. 
Évaluation :
5

I've rented from your Burlington location many times. The customer service is always great and the trucks are very clean.

CHRISTINE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Ride was alittle bumpy

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pankaj V. 
Évaluation :
1

App wouldn't load at pickup or drop off had to call customer service the whole process was time consuming and the truck was pretty damaged at pick up very uneasy driving a damaged vehicle

TARA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA B. 
Évaluation :
1

The location closes at 7pm and I got there at 630pm which was the time of my reservation. I followed the directions to get my vehicle and everything was fine until I had to retrieve the keys from the key box. The keys were not in the box. The instructions were to go inside if I couldn't retrieve the key but the front office lights were out and nobody was at the desk. I rang the bell multiple times and no response. I walked back to my own vehicle to call customer service. I waited 30 minutes and a guy finally came to the front and I told him which car I rented and that there wasn't a key. After 30 minutes from my rental time I finally got the keys to the truck. I get the truck and instead of the gas gauge being on a half tank it was on a quarter and the mileage wasn't correct either. The end of my rental, my charge was higher because the gas gauge wasn't at a half tank. I'm very dissatisfied with this service.

Denesha M. 
Évaluation :
5

Customer service lady was the best! Great doing business with the Burlington U-Haul. Five stars!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaida I. 
Évaluation :
5

The associate was pretty busy, but he helped me in a timely fashion and was friendly/courteous. I will be coming back to this location.

George J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S.  |  Premières impressions 
Évaluation :
5

Why don't U-haul take cash at this location?

anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Online Move In 
Évaluation :
1

Added unsubstantiated charges to our final bill. My wife is currently contacting the corporate office and the BBB.

KEVAN B. 
Évaluation :
5

Excellent service and friendly staff.

Hester C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON J. 
Évaluation :
5

Everything was fast and easy! The young man that took care of me in the office was very nice and polite! Excellent service! Thank you

sherry H. 
Évaluation :
1

I made the reservation online at the Lumberton location 3 days before my move. I received a text the day of the move telling me had to get dropped off. I call the Lumberton location who informed me the reservation was changed to a different location ( I did not receive a email or call about this change) while I was on my way to the Lumberton location. I then called the burlington location and spoke to a very rude customer service agent telling me " it is what it is". I had to take a uber to get the truck which cost me a extra 100 both ways.

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tami C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDUL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan B. 
Évaluation :
5

Uhaul change my location 2x in 24hrs Uhaul is a monopoly. Horrible business model

Jodie B. 
Évaluation :
1

Rate was too high

Maninder S. 
Évaluation :
5

Rien

RAFAELVLADIMIR P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter N. 
Évaluation :
5

Originally made my reservation a few days prior to usage date (Federal Holiday) - when making reservation, what I wanted wasn't available, and the website said that a customer representative would call me. Nobody did. I received a text message that my reservation would be at the Florence, NJ location. Upon arrival, the GM at Florence was very kind and tried his best. Unfortunately, the tow dolly that he had was not compatible with my needs (according to the computer). He tried calling several other locations and corporate to assist me, and due to it being a holiday, most locations were closed or did not answer. Eventually, he got ahold of somebody from corporate, asked why would they send me to him if they knew his equipment wouldn't fit my needs, and corporate sent me to this location (claiming I would get an email confirmation, which I didn't receive). Upon arrival to this location, the worker was uninformed by corporate that I was coming, but luckily had no problem assisting me. This review is a praise for the workers of the Florence and Burlington locations, and a ding on corporate, who dropped the ball on my reservation at each step. I greatly appreciate the individuals who were able to assist me on a federal holiday.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

This is the only local U-Haul I will ever rent from. This type of excellent customer service is almost non existent anymore. GREAT MANAGER!!!

JAMES J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raysean P. 
Évaluation :
1

Poor service was hung up on by Christine Porter and will not answer phone and very rude

Yolanda T. 
Évaluation :
5

The service during pick up and return was great. Merci

Warren C. 
Évaluation :
5

convenient, clean and cost effective

ANDRE W.  |  Expérience générale 
Évaluation :
5

available as requested

ANDRE W. 
Évaluation :
5

Although there were a few issues with my truck rental, and arranging the storage unit with the representative on the phone, once Kevin (from Florence) and Christine (from Burlington) got involved, the process was incredibly smooth. We even got more than what we were expecting!

Michael R.  |  Premières impressions 
Évaluation :
1

Very unhappy I use the truck it stopped on me two times how to use jumping cables ask other people for jumping cables went back to the location and the young man said that they do not have cables and I had to call customer service and now I brung the truck back on time and charge me 12 $worth of gas very unhappy my number is 908-422-9049 truck number Tm387le would like some type of discount cuz it was an inconvenience my bill was 68 $and some change

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
1

My experience changed how I felt about Uhaul. I will never rent from U-Haul again. The customer service representatives are sneaky Liars who leave people stranded and try to blame them for renting out raggedy equipment that is unsafe and should not be on the road. Someone should be in prison for condition of your trucks

TORY A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
2

I reserved in Florence but had to go to Burlington to pick up truck almost 10 miles out of my they would not even let me return the truck to Florence had to go back to Burlington another 10 miles out of my way put gas in truck before we returned the truck the same amount as what was in there when we picked it up and they still charged me another 10 dollars for gas so I am not happy and will never use your services again and will not recommend you to any one

Elizabeth D. 
Évaluation :
5

The gentleman that helped me with the entire rental pick up was courteous and extremely professional. He made the process very stress free!

dawn H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTOFE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney M. 
Évaluation :
5

Nice and friendly customer service

marion W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE G. 
Évaluation :
4

I scheduled my uhaul 2 weeks in advance. I was never contacted about the rental. I scheduled the uhaul for 12 pm. When I called the original drop off location, they had no idea about a uhaul being picked up. After being transferred around 4 times when I called uhaul, they told me my rental was never scheduled even though I paid 200 $plus dollars 2 weeks in advance and Luckily a truck was available 20 minutes away from the original pick up location or I would not have had a truck to move my stuff. The whole experience was terrible as far as getting my truck scheduled. I would not recommend uhaul to anyone If they have other options. And if any one does use uhaul, be sure to call them way ahead of time cause they Probably not call or schedule your truck.

Zackary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA P.  |  Premières impressions 
Évaluation :
1

Gave us wrong code to the lock could not get in the truck. Truck was dirty had sticky stuff spilled all inside. Trucks bumper was coming off missing paint on hood. Truck was in poor condition.

Ashley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis M.  |  Expérience générale 
Évaluation :
5

Yne U-Haul app needs improvement.

Jose R. 
Évaluation :
5

Everything that could have gone wrong with my reservation went wrong. Uhaul changed my pickup location 3 times in 24 hours. It turns out that a lot of people are moving away from the northeast which puts a lot of pressure on Uhaul. The day I was there their system was down. The people at the store were under a lot of stress due to all of these constraints and made it work!

harry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilyasah R. 
Évaluation :
3

My whole experience was horrible

Arnita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth R. 
Évaluation :
5

Looked like they are doing some renovations and the exterior could be modernized looks shabby but the people were great and very helpful

Stanley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcel S. 
Évaluation :
5

I've rented from this location previously and always had a pleasant experience.

Charmel B. 
Évaluation :
1

This was the worst experience I've ever had with a storage unit facility. Because I didn't have a unit never been to this place in my life. The managers and other staff was not very helpful at all. I wanted to talk with a manager, but all they would do is email. After speaking with your service representative, them sending emails to the managers, that I wanted to speak with them. They would never call. And you could not send responses back to them. Thought it was fixed the first time. Unfortunately they still did not fix it. I called multiple times.

Stephanie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine C. 
Évaluation :
5

original pickup was in lanoka harbor , and confirmed . on arriving i was informed the vehicle was not available and had to call 800uhaul to determine where to pick up vehicle . i had to go to burlington county to pick up vehicle , 74 mile round-trip ,

perry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kiana W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHE M. 
Évaluation :
5

Great service!

jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALMA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKESE C. 
Évaluation :
2

The person who helped me was not willing to go over the truck or note all of the issues. The inside of the truck was filthy, coffee all over the center console and I assume it was coffee that was splattered all over the headliner.

RICHARD H. 
Évaluation :
5

So far so good. Great customer service and efficient.

ABEES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allane C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NURIJHAN Y. 
Évaluation :
4

Pick up worked wonderfully

Bryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B.  |  Expérience générale 
Évaluation :
2

We were told 70 $plus tax on ssthe phone and then when we got there, the guy that wrote up our paperwork upped it to 100 $plus tax. That's 30 $something more a month. Well I wasn't very happy about it.

kimberly d.  |  Premières impressions 
Évaluation :
4

Our initial pick up was on Elizabeth NJ then moved to Old Bridge NJ only to be told on the day of pick up that they had NO TRAILER! Good God how do you do that to people who are counting on the trailer to move their belongings. Nothing but a run around until we got a call from a manager. We wound up having to travel 2 hours to pick up a trailer. Both women at the Elizabeth location and Old Bridge location were incompetent.

Michael M. 
Évaluation :
5

Both gentlemen that checked me in/out for my trailer rental were great, and were quick with this process. It was beneficial to get things set-up through the u-haul app prior to arrival (vehicle info, driver's license, payment).

Timothy B. 
Évaluation :
5

The person on staff was friendly and helpful

Gwendolyn S.  |  Premières impressions 
Évaluation :
4

All issues we had were responded to by the general manager in a highly satisfactory way. Well-run facility.

Nicholas D.  |  Expérience générale 
Évaluation :
3

I have only had my unit for a month, and I lost some clothes, designer shoes, sneakers, and personal items do to water damage from a leak/whole in the roof.

orlando b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE W.  |  Premières impressions 
Évaluation :
5

Gentlemen at the desk was very friendly and helpful

Annette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tondalaya G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tondalaya G.  |  Expérience générale 
Évaluation :
5

The manager and employees were excellent. They helped me out any time I called or visited. I never felt as though I was a bother at anytime. Trust me I was bother with tons of phone calls and visits due to my very stressful circumstances.

Geraldine P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

imani a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte m.  |  Expérience générale 
Évaluation :
5

Our items had been stored for at least 4 years. The billing system is convenient and easy to use. In all this time we never felt the need to check or come in to inspect our goods. We felt if anything had gone amiss that you all would have informed us. Using uhaul gave us "peace of mind". Merci

MICHAEL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE P.  |  Expérience générale 
Évaluation :
5

Cleanest U-haul I've been in. Staff was busy but fast and friendly . They offer free guest WiFi and self service options... which I wasn't aware of until speaking with them and will be sure to use in the future. Very convenient.

CHRISTINE P.  |  Premières impressions 
Évaluation :
4

The workers there were really helpful and accommodate to my needs

Liceth B.  |  Premières impressions 
Évaluation :
5

My experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit. Thank you for the very good customer service!

cathy h.  |  Premières impressions 
Évaluation :
2

I moved in no problems but a month later I moved out and they changed me for a month I didn’t stay there I called the central office n no one has contacted me yet I’m very disappointed with UHaul

carmelo m.  |  Expérience générale 
Évaluation :
5

I enjoyed my storage unit, everyone was very helpful and if I need a another one in the future I will definitely use uhual again.

marcel h.  |  Expérience générale 
Évaluation :
4

Fit my needs

Lisa R.  |  Expérience générale 
Évaluation :
5

It was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful

Lisa R.  |  Premières impressions 
Évaluation :
4

R

wayne b.  |  Expérience générale 
Évaluation :
1

My storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.

takiey t.  |  Expérience générale 
Évaluation :
5

Angel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.

Colleen K.  |  Premières impressions 
Évaluation :
1

Bad

david m.  |  Expérience générale 
Évaluation :
5

I rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I'd definitely recommend this location to anyone.

Ken S.  |  Expérience générale 
Évaluation :
5

Christina and Jake went above an beyond to make my experience with u-haul a great one.

Hazel P.  |  Expérience générale 
Évaluation :
5

Both employees that I had to work with were very courteous kind knowledgeable and helped me very much. Thanks

Charles T.  |  Premières impressions 
Évaluation :
5

Great experience

matthew h.  |  Expérience générale 
Évaluation :
1

My property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1

Betty Ann C.  |  Expérience générale 
Évaluation :
3

There was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back

BROOKE A S.  |  Expérience générale 
Évaluation :
5

Professional.

Rodney J.  |  Premières impressions 
Évaluation :
5

The representative took his time with me. He was thorough and very helpful.

Yahairah K.  |  Premières impressions 
Évaluation :
5

No hidden fees with them. Everything was perfect!

michelle c.  |  Expérience générale 
Évaluation :
1

Our storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!

Lorraine N.  |  Expérience générale 
Évaluation :
5

happy with service but would like it to be a little less expensive.

George k.  |  Expérience générale 
Évaluation :
4

Truck was ready to retire

Thomas S.  |  Expérience générale 
Évaluation :
3

Vehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie

RUSS I.  |  Expérience générale 
Évaluation :
5

I was was happy to store my belongings with your company and will do it again!!!

Ethel J.  |  Expérience générale 
Évaluation :
1

It was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.

khalilah o.  |  Réservation 
Évaluation :
3

People that work there are not that freindly rush u put yhe door dont want to ansser questions

luz d.  |  Expérience générale 
Évaluation :
1

I was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won't let me type everything.

BERNARD O.  |  Expérience générale 
Évaluation :
4

Aucun

Norma W.  |  Expérience générale 
Évaluation :
5

Merci

Kevin M.  |  Expérience générale 
Évaluation :
5

Aucun

micheal m.  |  Expérience générale 
Évaluation :
5

The manager at this location was very helpful

Nichole D.  |  Expérience générale 
Évaluation :
5

Very freindly place, clean, a plus all around, would recommend to anyone that is looking for a place to storage there belongings.

Wilfredo T.  |  Expérience générale 
Non reviews have been submitted for this location.

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