Customer Reviews for U-Haul Moving & Storage of Burnsville

7 600 évaluations

1630 W Hwy 13   Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

(952) 894-6760

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(952) 894-6760

1630 W Hwy 13
Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN N. 
Évaluation :
3

I'm not happy I declined the insurance. When I called the price was for 24 hrs but I said maybe return early but didn't so I was charged for 2 days. Pissed as hell I will never refer or use UHaul again and I will # that as well....

Debora D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Every part of the experience was excellent…on the phone, at pick up and drop off. Everyone was knowledgeable and helpful. Great team!

DAVID C. 
Évaluation :
5

My particular vehicle had a tail light out, front lights seemed quite dim. So I'd have a service technician give it a good check-up. Otherwise the entire team was excellent!

GABRIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN Y. 
Évaluation :
4

The cab was really dirty. Dog hair all in it.

Andrea E. 
Évaluation :
1

Let's begin with professionalism. One guy couldn't care less we were there and had no desire to help us after the location we were supposed to pick up at didn't have the trailer and that dude just gave me a post-it with your 800 number on it and was basically just telling me to leave. Now the guy who helped me (not by choice) hooked up the trailer under protest. He looked drunk with half his shirt untucked and looked like he hated his life. The next morning (Sunday) when I called to ask if they would help load my car they said they couldn't and that I had to figure it out because he was the only guy there. I had to go to the apple valley location to get a whole lot better service. You should fire everyone who works at the Burnsville location, close up shop for good and burn the place to the ground. Terrible service. You should be ashamed to have a terrible place. Also look at your google reviews if you think I'm lying or being over dramatic.

DANIEL B. 
Évaluation :
5

The trailer was pulled out and ready for me when I arrived. Quick drop off too.

THOMAS F. 
Évaluation :
5

Outside of trailer was dirty and noticed after pickup that one the side support gussets was torn and cracked

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVEN S. 
Évaluation :
5

Quick amd easy to get the truck we wanted. Team member was helpful in answering all our questions.

AMANDA T. 
Évaluation :
5

I never receive any furniture pads which would be helpful.

Dan M. 
Évaluation :
5

I always try to go to this location because the customer service is exceptional 👌

CYNTHIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE L. 
Évaluation :
5

Excellent staff and very helpful!

Lynn M. 
Évaluation :
2

This location dose not seem to want to help anyone! Pulled my return into the area marked for drop off wanted me to back it up out of the area next to the building offered no help at all! The two individuals there really had no people skills at all!

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL K. 
Évaluation :
5

Fast and Easy

Eric T. 
Évaluation :
5

Excellent service

Jonathan P. 
Évaluation :
5

had to wait about fifteen minutes with the truck running for the ice on the windows to defrost. Would have been nice if it was already defrosted when I was ready to pick it up

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mychael h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles h.  |  Expérience générale 
Évaluation :
5

Staff member was great. I asked him about my tail light on my car after the drop off and he came out and took a look at it and told me how to fix it.

BLAKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

I had to sit on a folded blanket to be high enough to see over the steering wheel

James M. 
Évaluation :
3

Vehicle rented was not road worthy

Jeffrey L. 
Évaluation :
5

I appreciated the flexibility on reservation I was running late and the guys still accommodated me. All supplies I ordered were ready and the uhaul I rented had a full tank of gas. I appreciate the stress less process of this location during a stressful time of events for me and my family. Thanks guys , happy holidays!

ELENA E. 
Évaluation :
5

Very courteous and professional staff. It took less than 15 minutes to complete reservation when I arrived. The equipment was clean and we had no issues with the move. Drop off was quick and easy, A+++ Thank you!!

Robert L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

buzzy C. 
Évaluation :
5

Good to go

Bryan W. 
Évaluation :
4

Great experience overall, I ended up needing more space. The location I moved to had a decent amount better rate for the new size and slightly more convenient standard access hours.

Daniel H.  |  Expérience générale 
Évaluation :
5

Renting the vehicle went very smoothly, and the gentlemen working that day were super!

PATRICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
5

Everything went great....

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHENELLE W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leah R.  |  Expérience générale 
Évaluation :
5

Great job! Motorcycle trailer was easy to use!

WILLIAM J. 
Évaluation :
4

I don't know if you need to pay the dude better or touch up the place but the area seemed pretty somber. The guy was the most inviting thing about that location. He knew his stuff and was super helpful and positive.

Toluwalope L. 
Évaluation :
5

Great overall experience with the entire team and a special Thank You to the manager who definitely sets the example of how to take care of a customer! I am grateful for his help and his teams commitment to professional customer service!

JOE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B. 
Évaluation :
5

Melissa and her crew were great to work with. Melissa in particular really went above and beyond to make sure we had what we needed when we needed it - thx.

DAVE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
4

Did not have the furniture dolly. Also charged for a dolly we needed to cutout to make room. Over all experience was very good. Would recommended this site.

Paula W. 
Évaluation :
5

Very helpful. Fast Service. Truck ready when I got there. Very easy folks to work with.

ARNOLD B. 
Évaluation :
2

The uhaul online site promised everything would be inside the truck (rented appliance mover, blankets, etc) but it was empty. Had to wait in line for the guy to say they don't do that. Defeats the purpose of contactless pickup. Also, the confirmation email had the address of another uhaul location. When we got there, the app sent us to the second location. Not a great experience overall.

Shawna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K.  |  Premières impressions 
Évaluation :
4

Make sure trailer jack is fully retracted when attaching.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSON E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy M. 
Évaluation :
5

Nice Job! Very efficient, would use again

Thomas T. 
Évaluation :
5

Nearly Choked at final bill… $29:00 turned into $260… Speechless… y'all need some work… John at Burnsville location was Awesome, kind, Helpful no finer Representative fo Uhaul ‼️ Reproduce this human

BRENT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP R. 
Évaluation :
5

The one exception to cleanliness was the inside surface of the windshield. I had to clean it so I could see when driving into the low winter sun.

PHILLIP R. 
Évaluation :
5

Best team from morning until closing! Very positive and professional experience from picking up vehicle to returning it. Two outstanding storage units for a reasonable price. I will recommend them to all my friends and family. Thank You!!

JOSEPH B. 
Évaluation :
5

My equipment was totally satisfactory. The check in check out process was really fast and efficient. This was a very good experience.

CRAIG E. 
Évaluation :
5

Staff was great - they hooked up and unhooked up the trailer for me. I could just get in and go!

PAULINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE R. 
Évaluation :
5

Friendly and efficient

KERRI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADEAN J. 
Évaluation :
4

Parking is very limited

JEFFREY J. 
Évaluation :
1

They overcharged me and didn't tell me Why it was a charge

Bertha M. 
Évaluation :
5

Fast and friendly service. Well done

JOSEPH O. 
Évaluation :
5

I have done business here before with rental equipment....I did not think twice about coming back to rent a short term storage locker....staff was great to work with!!

Todd O.  |  Premières impressions 
Évaluation :
3

Vehicle needed an alignment badly.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE R. 
Évaluation :
3

The app was horrible. Not easy to upload my license, change my reservation. I tried checking in my uhaul truck and could not and was on hold for almost 40 min before hanging up. I ended up having to wait to return my truck until the location opened which caused me using more miles and gas. Would not recommend dropping off your truck after hours.

Kristin M.  |  Online Move In 
Évaluation :
5

Smooth rental competent staff No recommendations to improve

ROBERT K. 
Évaluation :
5

The staff was very friendly and accommodating :)

PATRICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald M. 
Évaluation :
5

The UHaul App and Online check-in tools were awful. The employees were great but the experience overall was not very good due to how poorly the technology worked.

Frank B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

philip R. 
Évaluation :
2

The app sucks, the crew is indifferent, I left more feedback but true to your app, it timed out….

Edwin H. 
Évaluation :
1

It was very dark and I was unable to locate a drop box for the keys to the truck. Employees were leaving the building, so I asked for help. A women yelled at me that I need to self check in. She rudely pointed to the place to drop the keys that was in a garage door on the side of the building. She yelled at me that I would be charged $20 if I did not self check in the truck. I tried to self check in but my phone would not allow uhaul to find my location. It was dark and a bit scary for a women alone, so I left without the self check in. The staff were all leaving for the day and no would help before the left, so I was all alone at an empty storage facility in the dark. Not my idea of a good experience. I will never drop a truck off there again. The employees are very rude.

Caroline O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurinda N.  |  Expérience générale 
Évaluation :
5

I couldn't figure out how to check the tow back in on the app. but I returned it and backed it into a spot. Probably 2 hours after renting

abdi N. 
Évaluation :
5

Friendly affordable and fast

KERRI C. 
Évaluation :
5

The location of the truck was absurd. I rented online for a location near me to minimize miles. I committed to the schedule based on the rental agreement. I then later received a call stating the truck was at a distant location, costing over 40 miles of travel and time spent. I suggest either making sure the booking application knows the inventory or trucks or adjust mileage calculations from the customer contracted location when the truck is actually somewhere else, thus not penalizing the customer when UHaul inventory is inaccurate.

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles V. 
Évaluation :
5

Really good experience. I have rented a bunch of trucks in the past and this location is convenient, easy to get to, fast pickup and really friendly staff. Good work. Made my love easy.

Gary S. 
Évaluation :
5

Friendly, knowledgeable staff. Good, well-maintainted equipment. Reasonable rates.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arbery B.  |  Premières impressions 
Évaluation :
5

Outstanding experience with an outstanding team of professionals from beginning to the end!!

JOE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin T. 
Évaluation :
5

I was very impressed with the pick up and drop off processes. Very smooth, nice people that were very accomodating.

Craig E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

The staff was genial and helpful in explaining all details regarding cost per mile, etc.

Brian L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

dione m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VASILIY F. 
Évaluation :
5

Very helpful staff

Marvin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

It's always a pleasure to do business from this location

Alex R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILIE V. 
Évaluation :
4

The customer service was really great!

DAVID M. 
Évaluation :
5

Lots of equipment, not a lot of space made it quite risky to move around with my vehicle. Area for pickup should be cleared of vehicles being dropped off immediatley to minimize the risk of customer vehicle damage.

CHARLES O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
2

The trailer was covered in mud and dirt and there was considerable debris inside the trailer. Your "inspection" app would not allow me to complete the inspection because I answered "No" to the "clean" section and it required me to take a picture that would not upload after 5 attempts. In rating your "inspection phone app"....... IT SUCKS!!!

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC W.  |  Premières impressions 
Évaluation :
5

VERY HELPFUL STAFF!

JOE B.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me obtain a storage unit was very professional and helpful. I highly recommend this Uhaul location!

Laurinda N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meti m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aria W.  |  Premières impressions 
Évaluation :
5

Very calm, helpful staff.

NINETTE V.  |  Premières impressions 
Évaluation :
3

I have been using this storage facility for several years. Always been easy to deal with and pay for. Sometimes the customer service is better, but it's never been really bad. Busy place, so somtimes there is a wait, but understandable.

KAREN O.  |  Premières impressions 
Évaluation :
5

Everyone was super nice and efficient. Facility is clean and feels safe.

Melissa T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eron Y.  |  Premières impressions 
Évaluation :
5

Excellent customer service from the woman who helped me at the front desk.

Andre L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya S.  |  Premières impressions 
Évaluation :
5

Thank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.

YAHEL E.  |  Premières impressions 
Évaluation :
5

The staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.

Reginald S.  |  Premières impressions 
Évaluation :
4

Everyone but Melissa was an idiot. Thank god she is there or I would not be.

THOMAS G.  |  Premières impressions 
Évaluation :
5

Staff is welcoming, friendly, and knowledgeable

katherine m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David U.  |  Premières impressions 
Évaluation :
3

The first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I've seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that's great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I've been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don't like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole

Kirstin P.  |  Premières impressions 
Évaluation :
3

The staff was polite and professional. My main concern was how far the unit was from the loading dock.

Leah S.  |  Premières impressions 
Évaluation :
5

Staff was courteous, friendly and willing to help. We were pleased.

Gary R.  |  Premières impressions 
Évaluation :
5

Check in guy was very friendly.

Christian K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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