Customer Reviews for U-Haul Moving & Storage of Butte

157 évaluations

3300 Harrison Ave   Butte, MT 59701

(406) 565-4060

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(406) 565-4060

3300 Harrison Ave
Butte, MT 59701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Friendly Service and quick response to my needs

DANIEL M. 
Évaluation :
5

the person who helped us with our rental was extremely friendly and helpful. made our experience very easy.

Kristian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith A. 
Évaluation :
1

They had no idea about hooking the trailer hitch up we got out of the parking lot drove through town and then it completely came in done. We called and they didn't help what so ever.

Darian O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

The Butte shop workers were extremely friendly and helpful. We had an issue where our uhaul wasn't available in Bozeman and had to drive to Butte to pick it up. While this was very frustrating and upsetting to us as we had to alter our plans, the girls in Butte made up for the inconvenience we were put thru.

DIanne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
4

The person who helped us was quick and friendly - the perfect combination!

Roy C. 
Évaluation :
5

Great assistance! I had issues updating my travel and they assisted me in getting everything back on track! Great crew and super helpful!

Teddy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Very simple return process

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

I rent from this location regularly and they always have great and helpful staff

Brian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn L. 
Évaluation :
5

It's all good!

NICHOLAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney V. 
Évaluation :
5

Great service, super helpful and both girls that helped me were really nice

Donnie H. 
Évaluation :
2

Train your staff and if they are having trouble, the manager shouldn't run off to lunch.

Kristen W. 
Évaluation :
3

You do not have the service advertised I need help moving and am told you can't help that is not what the add is!!!! Very disappointed in you services

pauly M. 
Évaluation :
5

Jessica was very personable, helpful and knowledgeable through the entire process. Went very quick as the team was well prepared to have the truck and paperwork ready to go for an early AM pick-up.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin W. 
Évaluation :
5

Jessica York was extremely helpful in finding the over charges on my invoice. I appreciate her excellent customer service skills. Also, I didn't catch the name of the nice gentleman who received the truck when I returned it. His customer service skills are also excellent. Merci

Lorri W. 
Évaluation :
5

Great staff

NOEL G. 
Évaluation :
4

Small town, small town people. Vehicle was good, employees were really nice. On the other hand, not a fan of getting screwed on gas.. I also understand there is nothing they can really do, but the company can… I rented a 15 ft truck and drove 11 miles during the 6 hours i rented it. The gas tank was on “full” when i rented it but somehow i put 7,3 gallons into it to fill it. The price of the gas nearly matched the rental price.. i understand its the last renters slick move to save money, but is this the society we are actually working towards? Anyway, thank you Uhaul, and fuck the last guy that rented that truck.

connor B. 
Évaluation :
5

There were online “glitches” that caused the base rate to increase from $122 to $277 when a phone number to receive texts was entered. Fix that.

Bret T. 
Évaluation :
5

Jessica and her staff are great! Very friendly and helpful? Rob K.

Charles K. 
Évaluation :
5

Trailer was ready - the team was great!

Joseph M. 
Évaluation :
5

The girls were great! Friendly and helpful

Codi O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
5

All the employees here are professional and friendly! The truck was very nice and super affordable. I would recommend this location to anyone! Merci.

Corinne D. 
Évaluation :
5

I only stopped here for an accident. They helped me get back on my way

Laura G. 
Évaluation :
5

The woman was very helpful

Gary J. 
Évaluation :
3

I would suggest you update you computer system, and/or virus protection. The amount of time I was there trying to pick up my rental was approximately 45 minutes to an hour long just because of slow, down and non-working computers. Since there is only one U-Haul in all of Butte, I didn't have much choice of another place to go, so I just stood there waiting. I had a schedule to follow and it was blown out of the water.

Shelli T. 
Évaluation :
5

Excellent customer service!

Isaac F. 
Évaluation :
5

I'm confused about one way pricing vs return trip pricing. One would think one way pricing would be cheaper. Great service and very friendly. The drip off point was great too. Merci

William F. 
Évaluation :
1

dirty and previous damage was charged to card. before telling them my cam at home would show use didn't cause it then they call n said they messed uo and the damage was there already

Rochelle K. 
Évaluation :
3

The fairbanks agents had told me if I turned my rental in early I would receive a partial refund. The butte agents told me this was a lie. So I turned my rental in 4 days early when in fact I could've/should've kept it longer.

Kathryn R. 
Évaluation :
4

All reps were very friendly and helpful. The prices were fair.

William L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lou G. 
Évaluation :
5

Do a better job of inspecting vehicle. This vehicle probably just came in from a long distance move, but the front passenger tire caused such a vibration that at 65 mph you could not read the odometer. The tire was severely cupped on inside and down to thread. The person where we turned the truck in said we were very fortunate not to have a blowout.

DOUGLAS D. 
Évaluation :
5

Jessica York and her team provided excellent service.

Thomas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don P. 
Évaluation :
5

Jared at uhaul was very helpful

Jarvis F. 
Évaluation :
3

Very confusing web site Using contactless pick up I had to contacts several people overall very disappointing was a half hour late to my house because it took 45 minutes to pick up a truck had already reserved

Keith G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

I made a reservation for a Saturday morning 9am pickup time and uploaded all my information (copy of driver's license, etc.) ahead of time, yet had to wait for a full hour to pick up the truck I reserved. There was only one person working and she was quite inefficient at helping the 2 customers in front of me. I'm a patient person, but an hour wait time is ridiculous. Then they still said I had to have the truck back by 8 hours after my reservation time - I spent an hour of those 8 hours waiting on them! They could at least have offered an extension of my reservation. Disappointed in this location.

Clay H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne S. 
Évaluation :
5

Everyone at this location was friendly and professional! Merci.

Corinne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
1

Dropped off my trailer and they called me 2 days later asking if i was ever going to drop it off......it was already there for 2 days u dropped it off 2 days earlier than what i paid. They just want to charge me a late fee. Never again will I use your services.

Benjamin C. 
Évaluation :
5

No complaints! If I could tip I would !

Cooper M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delilah I. 
Évaluation :
5

Everyone was very helpful, everything went smoothly and I was in and out quick.

ROBERT S. 
Évaluation :
4

The staff received the trailer and scanned it into the system before I ever had to step foot into the facility. The individual that assisted me was very friendly and helped to make the drop off seamless. Would also recommend this location.

Thaddeus L. 
Évaluation :
5

I couldn't figure out the online pickup thing and they didn't bay an eye- got me right in no issues. And then kept helping over the phone 2 days later. Exceptional customer service!!!

Crickett S. 
Évaluation :
5

The booking process was quite difficult. Anytime we would call they were not very knowledgeable about our reservation and it was frustrating.

Christopher H. 
Évaluation :
4

When called and asked for extra days w/uhaul truck was given a quote of $40 per day. Charged much more

MARY KRISTINE SK S. 
Évaluation :
5

The folks here were great and very helpful.

Douglas J. 
Évaluation :
5

Jessica was a pleasure to deal with, friendly and helpful!

Erin W. 
Évaluation :
5

The staff were very helpful and understanding despite our moving plans got delayed before we used the truck but returned. Glad we have a storage cubical at Uhaul but 7am - 7 pm access is hard to plan a move using evenings. Great staff ….

Richard N. 
Évaluation :
5

JESSICA IS THE BOMB!

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
5

We feel they were great. Ils ont été très serviables et amicaux.

David B. 
Évaluation :
5

Great service, drove the truck up so I wouldn't have to walk in the cold.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES CHRISTOPHE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gale T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN M. 
Évaluation :
5

Amazing customer service! I will never have a moving party again with individual vehicles! One truck, one trip!!

DANIELLE KAYE S. 
Évaluation :
5

It's all good!

NICHOLAS A. 
Évaluation :
5

Great staff at this location. Made the rental process easy and pleasant.

KEVIN P. 
Évaluation :
5

5 STAR CUSTOMER SERVICE

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB R. 
Évaluation :
5

Great Customer service

Patrick J. 
Évaluation :
5

Nothing, everyone was grear..

STACI F. 
Évaluation :
5

The two men that helped us were amazing, they went above and beyond to get us on the road. we had trouble with trailer lights and they were able to troubleshoot the problem and get all lights working. so helpful and cold outside. we would for sure go back to this shop

DAVID G. 
Évaluation :
5

Great people at this location I would highly recommend them. Very busy but efficient keep up the great work.

PATRICK BRIAN J. 
Évaluation :
4

Need more people trained. Waited for about an hour before I got the car hauler trailer I wanted to rent

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER W. 
Évaluation :
1

The brakes failed the second day. The front driver's side brakes over heated and started smoking. We lost a day of travel and had to stay in a hotel overnight. I want to be reimbursed $500 for our lost time, added hotel and food costs. If I had not noticed the brakes going out, someone could have been injured. Poor maintenance and need for quick turnover by Uhaul caused this issue. If I am not reimbursed I will be filing complants with the Better Business Bureau and the state.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCKY B. 
Évaluation :
5

Staff was very helpful n pleasant to work with !

WILLIAM C. 
Non les évaluations ont été soumises pour cet établissement.

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