We called for the U-Box we have been renting to be picked up. Somehow we were scheduled for it to be delivered. We caught the mistake before any delivery and did get it picked up that day. We have really appreciated the use of your U-Boxes. I don't know how we would have managed without them. Especially when our remodeling got delayed because of COVID. Merci.Wayne B.
Customer Reviews for U-Haul Moving & Storage of Byron Center
Pour nous contacter
Byron Center, MI 49315
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good equipment and easy processDavid N.
Le client n'a pas laissé de commentaire.james F. | Expérience générale
Sonya and her crew do a great job having the equipment ready and are friendly and helpful. They are quick to trouble shoot problems and get you on the road.Aaron C.
Le client n'a pas laissé de commentaire.Valerie T. | Expérience générale
First time renting storage but very nice placeTom R. | Premières impressions
It was a pleasureSusan H. | Expérience générale
The price of a 1 way trip going 150 miles , cost over 200 a little high but it was for two days . took back early and no money off . the lady where we rented was really nice and helpful.Frank M.
Everyone was very helpful and friendly. I would recommend this location to anyone.Fred K.
Le client n'a pas laissé de commentaire.JEFFREY N.
Moving boxes I reserved were not all available. I did not find out until I was there to pick them up and staff were not very helpful.Cortney S.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Carolyn M.
Very good service! Convenient parking! Efficient return process. On the information for the website, I would recommend including that the customer needs to provide the tie downs. I was able to purchase them in the store which was great! MerciDebra G.
All I was trying to do was return the truck and trailer. I had all the paperwork in hand, but no one asked to see it. Sonya, the manager, was busily working behind the first desk trying to fix something on the computer. The other three employees did not acknowledge me when I came in and I stood there for nearly 10 minutes before Sonya asked one of the guys if he was already helping me. After which I stood for another couple minutes before Sonya asked what she could do for me. It was such a frustrating experience. The employees would make eye contact with me, but no one would help me. Massive facility but unqualified staff.Austin W.
We were supposed to pick up trailer at a different location,did the whole check in and paid for it,then pulled in back and guy in back tells me that neither of the trailers can go on the road because of broken straps,and was sent to a different location to pick it up,yet all week long I continued to get reminders and a phone call the day before.This was very frustrating,especially since I was not from MichiganScott H.
Hi, Only problem I had, was I returned the 4 x 7 open trailer 3 hours later with shop open, and the next morning I got a call wondering when I was going to return trailer??? Not for sure what happened. Then I tried to call the center and was transferred to 4 different call centers, and said they would call me back in a bit, well a bit never came so I went to 68th street, Byron Center location and made them see that the trailer was back. Someone not communicating? Jim & Michele ParkesMICHELE P.
Excellent experience with the people. Very nice.THOMAS H.
I was pleasantly surprised with our uBox experience. The entire process was very smooth. The uBox was to have arrived in Sarasota on 1/18, but it arrived early on 1/7! What a wonderful surprise! Merci.Virginia A.
Le client n'a pas laissé de commentaire.Jeffery R.
Sonya and her staff were amazing! The best U-Haul we have been to. Sonya is a gem and knows her stuff. Her team is outstanding! Keep them around they make the U-Haul name and brand shine bright.LINDA O.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.Caridad L.
Sonya Will was absolutely amazing! She went above and beyond to make sure everything went smoothly. Which was definitely a challenge considering the circumstances. Much appreciated. Thank you very much!Sara B. | Premières impressions
Le client n'a pas laissé de commentaire.NIKO S.
Le client n'a pas laissé de commentaire.Kristina M.
Le client n'a pas laissé de commentaire.ROBERT B.
Did most of my contact with Will Who is in training. He worked very hard to answer my questions. Nice facility by the wayMARK F. | Premières impressions
Le client n'a pas laissé de commentaire.KARALEE JOANN S. | Premières impressions
Keith was extremely positive in his processing the contract. The practice of uploading a pic of your license is NOT good or safe. This should be changed to be optional. Very concerning!!KAREN DENISE B.
Overall truck was fine. However windshield wipers were in terrible shape. Did not have to use at first but on way back to return the truck road spray (winter here in Michigan ) covered windshield. Turned on wipers and driver side wiper disintegrated plus no wiper fluid. This creates a hazard condition and much better attention is required on wipers and wiper fluid. This is a safety issue and needs to be addressed.Michael C.
Le client n'a pas laissé de commentaire.RONALD N.
Le client n'a pas laissé de commentaire.Carolyn M.
Better training of your employees on computer useKEITH G.
Everyone was extremely helpful. Great experience all around!CAMERON T.
Le client n'a pas laissé de commentaire.Kalvin M. | Expérience générale
The staff was helpful gave good advice instructed me to use self drop off.KATHY JEAN T.
Returns have always been exceptionally great.Eric K.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.STEVEN JOHN V.
Le client n'a pas laissé de commentaire.jim k. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN CLINE L.
no problems so far ...paul n. | Premières impressions
Le client n'a pas laissé de commentaire.ROBIN KIMBERLY-M J.
Le client n'a pas laissé de commentaire.Robert E. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin B. | Expérience générale
Honestly I'm not sure. The people working the front basically ignored me for 5 minutes while seemingly doing nothing.(I'm sure they were handling something on the computer but they didn't even say anything to me) Once i got the truck everything seemed fine until i got a mile or two down the highway to a bumpy section of the road. That's when i realized the doors were being held on by sheer luck and prayers. Every bump made them bang around hard in between the door frame. It was pretty horrifying but I was already late so i decided to just stay off the freeway. Other than that it was pretty hassle free. Scary as heck but hassle free.TYLER A.
Kieith Batchelor followed up on a concern I had and took good care of me.Steve H.
The General Manager and her co-worker were FANTASTIC! They were exceptional! Friendly and verymeredith k. | Premières impressions
You have a great crew there...PAUL W.
We were so impressed with Uhaul! The shipping container arrived right on time and was the perfect size. Best of all - we received the container earlier than expected which was so appreciated as it contained all the baby things our little grandson needed! Merci.Joe R.
greatDONALD H. | Premières impressions
Le client n'a pas laissé de commentaire.Charles S. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY E.
Le client n'a pas laissé de commentaire.James A. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan T.
Both I-boxes were picked up by U-Haul two months ago. Since then, I have been charged two months in a row for reoccurring auto payment. Again, U-Haul picked up the two boxes in November. Was pretty smooth to this point, but not worth taking a chance again with this hassle. $150 a shot, then hold for a half hour to explain the situation, and hope a credit is processed.Dave B.
I was treated fairly by friendly people. I will be backTHOMAS Z.
Le client n'a pas laissé de commentaire.Jennifer M. | Expérience générale
Sonia was very helpful, professional and detail oriented to make sure everything was hooked up properly and all was safe. I want to thank her for all her help.Patrick M.
Le client n'a pas laissé de commentaire.DAMIR D.
Le client n'a pas laissé de commentaire.STEVEN BERN H.
Le client n'a pas laissé de commentaire.Al L. | Premières impressions
The trailer was quite dirty inside. I don't expect pristine but it obviously hadn't been cleaned/swept/inspected(?) since the last person used it. The customer service was excellent.JEFFREY A.
out standing customer service!! I can't say enough great things about this location. I didn't get the guys name but he stayed late to help me hook up a trailer to my truck. Instead of just passing it off to the next person, he stayed late. To me that's going above and beyond the call of customer service. Thank you so much for what you did for me. Also he was very nice and polite. Didn't have a sour attitude about it (staying late) and had a smile on his face the whole time. It's people like that, that will keep me coming back to U-Haul for all my rental needs. Thank you again My name is Aaron Crawford and thank you UHaulAARON C.
No 24hr access was why I stopped.Kevin K. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.RONNIE H.
Le client n'a pas laissé de commentaire.Deann S.
Staff was personable and very helpful!Kevin B. | Premières impressions
Le client n'a pas laissé de commentaire.HENRY K.
I was charged double for rental and no one will respond to my email and I keep getting placed on hold for an hour trying to talk with someone. Please contact me to correct the situation.Ryan P.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Marquese A.
Le client n'a pas laissé de commentaire.DERRICK ANTHONY B.
Gm was funny kind and helpful! She took a typically laborious task and made it funERIC H.
Le client n'a pas laissé de commentaire.JOAN L.
Le client n'a pas laissé de commentaire.TEENA MARIE B.
Le client n'a pas laissé de commentaire.travyeon j. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Marni H.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Christine A.
They told me I needed a new ball,since they couldn't read the rating of it, even though I rented from this location and others ones too and they never had any concerns wasn't very happyTy A.
Under staffed took close to two hours to pick up equipment both times I was there.John B.
Le client n'a pas laissé de commentaire.Harriet B. | Premières impressions
I just have to comment on the efficiency of this location and the manager, Sonya. Everything went very well with the rental, as a whole. While Sonya is a no non-sense businesswoman, she is a real gem at heart. I appreciate that about her and the operation she runs there on 68th Street in Byron Center.NANCY SUE W.
Quick friendly servicePAUL ANTHONY C.
Le client n'a pas laissé de commentaire.MEGAN DAWN L.
Le client n'a pas laissé de commentaire.DANIEL VICTOR M.
Rick, Brandi, and Sonya were exceptionally kind and helpful during a traumatic time in my life. I appreciate their patience with my many questions. Merci.AMY P. | Premières impressions
Consider having more staff available; I felt bad for the gentleman waiting behind me due to the lengthy process.AMY P.
I believe the manager was Amy Swill. Everytime I have been there she visibly and vocally is in a horrible mood and treats her co-workers like crap in front of customers. She seems to pick in Rick Poll who is always very friendly and helpful. I cannot believe she is allowed to be in charge of anyone or anything. Please address her consistently awful behavior. It makes try to rent anything an uncomfortable experience.Patrick A. | Expérience générale
Le client n'a pas laissé de commentaire.BRADLEY HERBERT P.
Rick Poll and Brandi were great and very helpful.PATRICK A.
Sonya was a rockstar! She was there primarily by herself and really was taking care of everything. She still gave us the attention we needed, walked us through everything and answered our questions professionally and with a sense of humor, despite how busy it was. Our stored items are in good hands!Martha M. | Premières impressions
Transit time is longer than other companies.tracy R.
Staff was uninterested in the customer having a smooth and good experience and there was a lack of hustle (except for the general manager). I waited for about 15-20mins before an employee appeared in the lobby, was checked in by a new person (process took much longer than any check in process I've had with UHaul and then I was still asked if I would have the truck back in time). Lack of communication with employees - when I went to get into the truck one employee had checked out for me, another had taken the keys out, so we had to wait additional time for them to track the keys down. Upon returning the truck, I had some questions about the return. I walked into the lobby to see a line of 8-9 people almost out the door. I waited for 10 mins in line, and never even saw an employee. Several people simply put back items and walked out because the wait time was so long. No one knew if employees were even there or not! This location is much closer to my house, but I will not be returning.ARNOLDS R.
Le client n'a pas laissé de commentaire.ELSA N.
Le client n'a pas laissé de commentaire.LLOYD JAY R.
Le client n'a pas laissé de commentaire.JOSETTE W.
Lock broke and it took a week to fix it.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa C. | Premières impressions
Le client n'a pas laissé de commentaire.Chad A.
Le client n'a pas laissé de commentaire.Stephen M. | Expérience générale
Le client n'a pas laissé de commentaire.Charles D.
Your customer service is excellent.SALLY B.
I was assisted by the manager, Sonya Will. She was able to get me and another customer taken care of quickly (I booked and paid online, which I highly recommended in advance). She handed me over to another associate (whose name I didn't catch) who prepped the trailer for me. This young lady seemed to be very new to the job. I had to show her how to find hitch and ball ratings and how to connect the tire inflator to the hose. Nonetheless, I was on the road in a minimal amount of time. At my first stop for fuel I found the right two tires to be very low on tread (my fault for not checking before I left) but this was my only complaint about the trailer. It pulled straight and true. Load them as instructed and you will do well.Stephen C.
Le client n'a pas laissé de commentaire.WAYNE W.
Answer the phone communications. Call back when numbers are left with questions.Debbie H.
The manager. She was fast, friendly and knowledgeable.Andrew L.
Being that it is winter you should have a scraper in the vehicle to clean windows from ice and snow. Put a price on them for 25 if they come up missing when someone rents the vehicleJESSE D.
Le client n'a pas laissé de commentaire.Julie G.
The manager was very helpful. Resolved a tow capacity issue.Harvey K.
Le client n'a pas laissé de commentaire.Derek G.
Le client n'a pas laissé de commentaire.JACOB B.
Have staff maintain the trucks,not work on their personal cars. Treat customers friendly not be short with them. Also keep trucks full of gas!Keith S.
Fix phone service, nobody answers, had to call main number. Other then that it was ok people were great, friendly truck was clean !!!!Anthony P.
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
This location desperately needs more staff. The manager was very polite but definitely stressed from having to deal with numerous customers by herself.MALEAH M.
Le client n'a pas laissé de commentaire.BETSY MARIE M.
Le client n'a pas laissé de commentaire.JENNIFER F.
Le client n'a pas laissé de commentaire.Bradley P.
Thank you for your great customer service.Dorcas J. | Expérience générale
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.ANDREA S.
The person who dropped off and picked up my U-box was very friendly and knowledgeable and was very helpful about where I should place my box.Cynthia B.
Le client n'a pas laissé de commentaire.RONALD K.
Le client n'a pas laissé de commentaire.Jeremy D. | Premières impressions
Le client n'a pas laissé de commentaire.Susan H. | Premières impressions
Le client n'a pas laissé de commentaire.lou k. | Expérience générale
The staff were great !! No problems great experience. Will recommend this facility.Roxann G. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy A. | Premières impressions
I was very pleased with the whole experience that I had other than the key drop box. The vehicle I was returning had a key phob connected to the key and it wouldn't fit into the drop box. I tried prying on the box to be able to properly drop my rental off and the door fell open and that made me very nervous for extra charges. Other than that, it was as close to perfect as you could get!EDWARD S. | Premières impressions
Le client n'a pas laissé de commentaire.Roscoe D. | Premières impressions
Wish I could access my climate control storage 24/7Peggy G. | Premières impressions
Great staff!!!Larita L. | Premières impressions
Iam very pleased with the out come.THERESA LOUISE M. | Premières impressions
I appreciate the service at this location.Joseph A. | Premières impressions
Ms Will was very knowledgeable and helpful. Wonderful facility.Kathryn L. | Online Move In
I had all my questions answered and appreciated the help. I never rented a storage unit before.Joan B. | Premières impressions
24 hour access would be better like most places.jordan d. | Premières impressions
She said there would be plenty of carts and there was only 1 that would accommodate our boxes. The other was for skinny items like mattresses. We needed another wider one.Nancy K. | Premières impressions
Le client n'a pas laissé de commentaire.Francisco R. | Online Move In
Le client n'a pas laissé de commentaire.wendy m. | Premières impressions
LaNae rocked the transaction with professionalism! She's the Greatest!Rebecca V. | Premières impressions
It would have been easier if I had read all the instructions. LolLarry P. | Online Move In
Le client n'a pas laissé de commentaire.Esther V. | Premières impressions
The manager and staff are very courteous and professional. They were attentive, answered all my questions, and helped me solve problems quickly. I will highly recommend U-Haul moving and storage of Byron Center to all my family and friends. I will definitely use them for all my future moving and storage needs,Phillip D. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa R. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
I didn’t appreciate picking up the truck on Empty. Especially, when my reservation was to drive to another StateBrandi R. | Premières impressions
Le client n'a pas laissé de commentaire.monique h. | Premières impressions
Le client n'a pas laissé de commentaire.Ernesto S. | Premières impressions
Le client n'a pas laissé de commentaire.Chaela S. | Premières impressions
Le client n'a pas laissé de commentaire.Shateda W. | Premières impressions
Safe and secure! Loved that we could drive the truck in and feel secure. Within walking distance to my home. So very glad that I decided on this facility. God bless you!Victoria S. | Online Move In
Le client n'a pas laissé de commentaire.Timothy S. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff A. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.Lanae B. | Online Move In
Very respectful, kind and understanding owner and staff.Claudette H. | Premières impressions
Sonya ALWAYS provides excellent service. She's the best from anyone I've ever experienced and I would ALWAYS highly recommend her! She provides excellent customer care, especially because she cares. Thank you Sonya!!!Brittney C. | Premières impressions
Sonya and her crew were very helpful with my decision of how big a storage area I needed. Very clean everywhere inside.randy c. | Premières impressions
Great service!!!EDUARDO R. | Premières impressions
The ladies were well informed. They answered all our questions with ease. They put our minds to rest easy.Jennifer B. | Premières impressions
Le client n'a pas laissé de commentaire.Lance T. | Premières impressions
I have never went to any Uhaul and found any body to be nuthen but plight they are awesomeShytelia P. | Premières impressions
Services supplémentaires à cet emplacement
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