Évaluations des clients U-Haul Moving & Storage of Byron Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Byron Center

Cote générale :

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Michelle O. | Expérience générale |
Évaluation :

Sonya is always ready to help.

Joseph F. | Expérience générale |
Évaluation :

Affordable and convenient place for us to store a lot of our belongings after we sold our house and before we could move into our condo.

Barbaraann D.
Évaluation :

Have more than one person working for one. When we returned the truck Zach was overwhelmed with customers and told people with returns that we could just leave the keys in the truck and he would email receipts. I got my receipt and was severely overcharged by Zach. The same amount of gas when I picked up the truck was the same amount as it was returned. The appliance dolly was overpriced as well. I will never use this location again.

Travis W.
Évaluation :

Was a great experience. I will and have already promote U-hauls exceptional products and services.

Louise W.
Évaluation :

We had an issues with the movinghelp unloader. He was under the assumption that he was ONLY supposed to deliver the UBoxes and NOT unload them! After much strife and confusion, our boxes were delivered and unloaded. I called UHaul, Sprindale SC location for answers, although they tried, they were NOT helpful. They had no solutions, except to contact movinghelp, although, I contracted everything through UHAUL! To add insult to injury, I've left several messages (2/13, 2/15, and 2/16th) asking the UBox manager to return my call regarding our PERSONAL moving blankets being taken by mistake. NO response from manager at all. This was NOT a pleasant experience!

Chelsea D. | Premières impressions |
Évaluation :

The staff didn’t seem to know what they were doing, it took a very long time to check in and get our trailer hooked up, the storage unit was too small and then when given a different storage unit we were born given the right card. Lot of time wasted and very irritated about the whole experience.

Ricky H.
Évaluation :

Nothing! Equipment was ready on time, clean and well maintained. Service personnel were very helpful and polite. I will do business with the location in the future!

Gayleann L.
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Le client n'a pas laissé de commentaire.

Hillary H.
Évaluation :

The first truck we rented had no tail lights and drove terribly and the 2nd one had a headlight out

MEGAN B.
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Le client n'a pas laissé de commentaire.

Domingo G.
Évaluation :

Very accommodating and helpful

Richard P.
Évaluation :

Nice staff. -Made me smile.

Jeffrey P.
Évaluation :

Everyone was very kind and courteous. Very efficient. Highly recommend to others to utilize their services.

Donald B.
Évaluation :

All good maybe 1 more person

Kelsey T.
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Le client n'a pas laissé de commentaire.

Tonya C.
Évaluation :

As I was driving down the road, huge chunks of snow and ice would drop from the top of the truck onto the windshield and more than likely onto the car following me. On the other hand, the girl who waited on me had the best sense of humor! It was very much appreciated.

cheri A.
Évaluation :

Le client n'a pas laissé de commentaire.

Chan D.
Évaluation :

Le client n'a pas laissé de commentaire.

BARBARAANN D.
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Le client n'a pas laissé de commentaire.

MICHELLE RENEE M.
Évaluation :

We let them know at the Byron Center location how bad the tires were.

Francis T.
Évaluation :

My only suggestion would be more counter staff. I waited over 40 mins for my reservation. I felt really bad for the clerk at the desk, there were some issues with a storage check out and it delayed time with everyone in line. He had to call someone in to help complete that transaction.

Ronald H.
Évaluation :

Customer service that's actually friendly. Checking the all lights on the trailer.

Dave F.
Évaluation :

Keith, you were awesome. My truck didn't pass the lighting test and you were getting slammed by yourself (technically you had a guy on his 2nd day with you), and you could have just sent me in my way without a trailer, but you helped me figure out I had a blown fuse in between customers and got me rolling with the trailer. Now that's what I call customer service, thanks so much.

Bruce D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MARKALAN V.
Évaluation :

Again, excellent service! A gentleman met us in the parking lot and showed us where to park the U-Haul. He skin our equipment and took care of everything, and we never needed to leave our vehicle. Would use them again!

Bruce D.
Évaluation :

Vehicle was ready on time (0700), clean and in good condition. Check-in was fast and the employees were helpful and amiable. Drop off was equally easy and u eventful.

Jessica M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Scott F.
Évaluation :

Le client n'a pas laissé de commentaire.

Philip L.
Évaluation :

Liked this U-haul location a lot. New, clean, friendly people

Brittney C. | Premières impressions |
Évaluation :

Sonya ALWAYS provides excellent service. She's the best from anyone I've ever experienced and I would ALWAYS highly recommend her! She provides excellent customer care, especially because she cares. Thank you Sonya!!!

Arun-Karunanithi V.
Évaluation :

Joshua was very helpful in explaining things to us. It's been so long since I received such a good customer service.

DAVID B.
Évaluation :

I selected a truck that turned out not big enough to move an item. I called back 40 minutes later when I realized it would not work, to request to pay mileage and fuel but upgrade to a larger truck. I was told I would have to rent a second truck in addition to the one I rented and couldn't use.

Dale T.
Évaluation :

It was a smooth pick up. No issues.

Suzan C.
Évaluation :

The woman were great! G I got my truck quick and when I brought it back I was checked in in less than 2 minutes. I will need to rent a truck again soon and will definitely be using them!

Jerry M.
Évaluation :

Vicki was very friendly

gail T.
Évaluation :

Best customer service and over all experience I have had from any company in a very long time! Very thankful and impressed! 👍🏻👍🏻

Domingo G.
Évaluation :

excellent reserevation and checkout

Matthew W.
Évaluation :

Le client n'a pas laissé de commentaire.

ADRIAN F.
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Le client n'a pas laissé de commentaire.

Kody V.
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Le client n'a pas laissé de commentaire.

Jodie G.
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Le client n'a pas laissé de commentaire.

Kelly H.
Évaluation :

Thank you everyone for making my move so much more manageable than it could have been, giving the weather was an issue. Thank you to the staff for being so wonderful and helpful with everything from the moving supplies to making me comfortable driving the truck. You are all fabulous and I will suggest you to anyone I know in the area with a move.

Steven H.
Évaluation :

Le client n'a pas laissé de commentaire.

Barry T.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris O.
Évaluation :

There were two employees that were not wearing masks. The U-Haul's brights and dashboard lights did not work. We had to return the U-Haul 3 hours early and did not get to finish the move because it was unsafe to drive.

Jay C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristine R.
Évaluation :

Le client n'a pas laissé de commentaire.

JORGE M.
Évaluation :

The u-haul worker make me buy a hitch after I when to the store and get one he said it was not safe to used with the trailer and thr store I was buying my stuff from was closing so I ended up buying it so I can take care of my stuff

PHILIP DALE K.
Évaluation :

Be more honest. Dispatcher was not honest with the amount of fuel in the truck. It was no way full. We used it a short distance and had to put $18 in to fill it up! I am very unsatisfied and will not use them again.

Dennis M.
Évaluation :

It was just an exceptional experience all around. The container was solid, clean and functional. It could use a few more randomly located tie downs. The people we dealt with on both ends were just terrific and very capable!

Michaellee G.
Évaluation :

I would recommend this Uhaul site to anybody

William H.
Évaluation :

My pickup was transferred from another location since my preferred didn't have the truck. But my order wasn't transferred before I arrived or something so I had waited longer than I'd have liked until that was sorted out.

Andrew R.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam N.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine A.
Évaluation :

Nice staff!

Joni L.
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Le client n'a pas laissé de commentaire.

Antoinique L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joseba G.
Évaluation :

The staff that brought and picked up the boxes was very helpful. The manager was never available on the phone. Once I left a message and she never return it. When talking to her, she was professional.

ROBERT BERNARD K.
Évaluation :

Experience was great, would like to see uhaul personnel wearing face coverings at all times though.

Timothy S.
Évaluation :

well the advertised cost was $19.95 for two hours. We walked out 2 hours later with a $58 dollar bill. It appears that the base $19.95 rental fee is a lure. We will take our business elsewhere the next time. The rental people were efficient and professional. You should be paying them a fair wage, the guy cleaning the returning trucks was through and energetic. We have no complaint about the service, just all of the "tucked" in fees.

Ericka W.
Évaluation :

Nothing

Joshua S. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Equipment design and condition is superb. Checkout was slow due to sluggish computer. Representative was courteous and competent. Woman that gave pricing on previous visit. gave me the impression she was being bothered. She needs an attitude adjustment.

Matthew H.
Évaluation :

Not a thing . Thank you for the help

DALE T.
Évaluation :

The process in place for u-box rental is very confusing to start, and the process really doesn't smooth out until you've made 4-5 calls to u-haul to iron out all the details. It is difficult to get correct pricing and the window of 9-4 for delivery of the boxes makes scheduling any kind of moving help very difficult. The recommendations for number of boxes is also a little misleading, we ended up having to also rent the biggest U-Haul tow behind trailer in addition to our u-boxes. Not a huge deal but your bigger items take up most of the bottom of a u-box and you have to Tetris the rest. The moving blankets while nice are absolutely dirty, so I'd recommend covering literally all your stuff in plastic first. Utilize the plastic covering for couches, beds, etc. Now that I am finished with all the negatives, this is a cost efficient way to move when you need to store your things in between moves.

Joshua H.
Évaluation :

Great service on pickup and turn in

SUSAN P.
Évaluation :

Everything went great on the Michigan side...not so on Arizona end. Originally we were lead to believe we would be able to have pods delivered to house in Arizona, not so. We were told pods were to leave Michigan on September 17 but didn't arrive until the 29th, then we had to scramble to make arrangements to pick up ourselves. We picked up and returned on October 2nd, but were charged for another month on THAT day. If that's the way you do business...by charging for a whole mother month when we brought back pods on the day our new month started....will never! Use you again.

Ronald K.
Évaluation :

Nothing. Service is always excellent!

Edward H.
Évaluation :

Le client n'a pas laissé de commentaire.

ahmed M.
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Le client n'a pas laissé de commentaire.

Mark H.
Évaluation :

Great staff...knowledgeable, helpful, and courteous - just outstanding

Becky E.
Évaluation :

The sales associate was very kind and helpful. She knew just what to do.

Seth V.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Le client n'a pas laissé de commentaire.

Scott S.
Évaluation :

Customer service was excellent, keep it up!

Jeffrey W.
Évaluation :

U Haul needs to have more communication b etween drivers and office. Our pods arrived in Florida early, and we were trying to get them early, but the office said no one would be in our area until the scheduled day. The driver said that she was in the area two days prior to our scheduled date, and could have brought them. As far as the Michigan pickup, they were one day late picking them up, and gave us some lame excuse. Then we found out from the driver that picked them up that the other driver didn't want to pick them up on the scheduled date because it was too late in the day. Overall, I felt that U Haul did not want to help us at all.

Jerry C.
Évaluation :

Le client n'a pas laissé de commentaire.

David K.
Évaluation :

Add staff so the wait time at the desk is not so long.

Joseph D.
Évaluation :

Everything went great

STEVEN D.
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Le client n'a pas laissé de commentaire.

KELLY K.
Évaluation :

staff was wonderful

PEI W.
Évaluation :

I planned ahead and got a quote ahead of time. Even though I submitted my credit card to reserve it, the order was not confirmed. Ended up having to make another reservation that was $350 more. Not happy about this and received mixed instructions on who/when to call back to confirm delivery. Why?!

JIM S.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

Matthew W.
Évaluation :

The manager is the best manager you could ask for you hit a home run when you hired her!!

Steven V.
Évaluation :

Impeccable showroom. Lots of trucks and trailers available. Open late.

JEFFREY ROBERT S.
Évaluation :

Le client n'a pas laissé de commentaire.

Benicio R.
Évaluation :

Nothing We were very happy Thank you 🙏 very much

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin P.
Évaluation :

Le client n'a pas laissé de commentaire.

randy c. | Premières impressions |
Évaluation :

Sonya and her crew were very helpful with my decision of how big a storage area I needed. Very clean everywhere inside.

Alex V.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandan G.
Évaluation :

Rented 2 U-Boxes for a move from Michigan to North Carolina. Our experience did not start off well as the empty boxes were dropped off late, and one of them was so old and falling apart that we had to call to have it replaced. The new one they brought wasn't clean and obviously not inspected prior. On top of that, it was a struggle just to get ahold of someone during business hours to talk about that. Boxes were 5 days late getting to North Carolina with no update on that coming until one day after the “guaranteed date”. When I called to see where they were, I was told they didn't know. Only positive thing about our experience is that our items didn't not break in transit. I don't recommend these U-boxes.

Billy C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle F.
Évaluation :

The girl with the blue hair was incredibly unprofessional and rude.

Christopher M.
Évaluation :

Customer service at the Byron center location was far greater than expected. Would totally recommend this location.

Alan D.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith E.
Évaluation :

I was told I could go a few miles over without penalty when I picked up the 26 foot truck. I returned it about 9 miles over but with more gas than I picked it up with and got charged for every mile and tenth of a mile I was over. Don't say one thing then do another........

Dan D.
Évaluation :

Not enough staff members. Took awhile to get check-in and to get checked out. The email receipt took awhile to get so managing how much the cost was inconvenient.

Barry T.
Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG S.
Évaluation :

Le client n'a pas laissé de commentaire.

Nakisha C.
Évaluation :

Customer service was great at pick up and drop off.

Andrew N.
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Le client n'a pas laissé de commentaire.

Brooke N.
Évaluation :

Love the rental bins! I highly recommend them. Not only are they more affordable than cardboard boxes, they are environmentally friendly.

John C.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard G.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda D.
Évaluation :

It was a great experience working with them. Very helpful and flexible.

Ronald K.
Évaluation :

People are finally realizing that they have to go to work and the governor cannot be giving free money forever. They now have a staff of several people repairing and checking in the returns.

Carolyn F.
Évaluation :

Everything went great

ADEOLA A. | Expérience générale |
Évaluation :

I was offered a job with federal government, however, I had to relocate to another state to accept the position. This is what brought me to Uhaul. Initially, everyone appeared to be nice and helpful. Unfortunately, after a small mishap on my part, resulting in damage (for which I paid for in full), the manager became very unprofessional and condescending. Additionally, after moving my items out of the free storage, I had to call several times (with no return call) in order to close out the unit. Thankfully, I won’t have a need for Uhaul services any time soon. However, after my experience at this location, I will forego using Uhaul in the future and go with Penske or another moving company.

Erin S. | Premières impressions |
Évaluation :

This facility has redeemed my opinion of UHaul. I have had nothing but issues with my reservation, and Sonya and her team were helpful, thoughtful, and friendly.

EDUARDO R. | Premières impressions |
Évaluation :

Great service!!!

Jennifer B. | Premières impressions |
Évaluation :

The ladies were well informed. They answered all our questions with ease. They put our minds to rest easy.

CHARLES H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jessi M. | Expérience générale |
Évaluation :

Sonya went above & beyond! Uhaul should be blessed to have sonya representing their company.

Daniel K. | Expérience générale |
Évaluation :

Sonja and her team were always helpful and polite. Would highly recommend this facility.

Lance T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Shytelia P. | Premières impressions |
Évaluation :

I have never went to any Uhaul and found any body to be nuthen but plight they are awesome

Daniel K. | Premières impressions |
Évaluation :

The manager, Sonya, was very helpful! She provided us with everything we needed and stayed late to make sure we were all moved in.

Non reviews have been submitted for this location.

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