Turned in car online for first time. The guys in area cleaning vehicles were super friendly, helpful, and kind. They' helped me with the online process. Very professional experience at the beginning and at the end. Everyone is polite and nice !MICHAEL R.
Customer Reviews for U-Haul Moving & Storage of Canyon Country
Pour nous contacter
Canyon Country, CA 91351
(14 N Hwy Off Ramp)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Norman T.
Le client n'a pas laissé de commentaire.SALVADOR P.
From location to location excellent serviceGreg W.
Le client n'a pas laissé de commentaire.MIGUEL O.
Le client n'a pas laissé de commentaire.JAMES D.
When I first reserved the Uhaul they had none available and I had to go to a drop off location amd there was no truck. I had to leave and go to the Sierra hwy Uhaul and had to drive it back to that same location it added an extra 3 hours to the move. You shouldn't promise a truck when you don't know if it q Will be there. Had to put more miles o. Truck and personal car. The workers outside when I retires the truck were exceptionalWILLIAM C.
Excellent service by your staff ~this was an awesome experience. I will definitely be back.GENEVIEVE R.
Le client n'a pas laissé de commentaire.Freddy L.
Le client n'a pas laissé de commentaire.DEAN W.
Smooth and quick, thanksCLIFFORD L.
Only thing don't agree with is when having to drop off a 6x12 open trailer in back of store and cars blocking drive thru to go around building so not needing to back up a truck with no roomLEOBARDO O.
Le client n'a pas laissé de commentaire.Oscar M.
Le client n'a pas laissé de commentaire.LYNNE G.
Le client n'a pas laissé de commentaire.Antoine H.
Le client n'a pas laissé de commentaire.Benjamin G.
Le client n'a pas laissé de commentaire.CHRISTIAN A.
Le client n'a pas laissé de commentaire.Melissa A.
Trunk did not run goodFRANK J.
Workers should have more respect for the customers and not be rude to themSAMMY M.
Good servicePeyton K.
Le client n'a pas laissé de commentaire.ROBERT R.
Personnel were especially courteous and helpful.Robert W.
Again don't change anything, very friendly staff ðŸ‘ðŸ¼Sandy S.
Le client n'a pas laissé de commentaire.WILLIAM P.
So easy!Donna V.
Just generally a poor experience with uhaul. Inconsistent, confusing and frustrating experienceAidan D.
Have more 5 Ã— 8 trailers availableKenneth S.
the extra 30 $I was charged for gas replacement on top of the 20 $I had already put in was a bit of a piss take to be honest. And the guy checking me back in was not aware of the rate at which the gas was being charged - this should have been explained upfront and before I had left the pick up location.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.MICHAEL C.
There was only one pin per container to hold the ramp. So far, otherwise, things went pretty smoothly. The drivers were a full hour early picking up the crates, which made trouble for them, as I had not yet moved my neighbors' cars out of their way, but that didn't slow them don at all. Danny, at the main location, was quite helpful and knowledgeable. I was disconcerted that there was no place on the website to record which of the two crates I had filled, but it turned out not to be a problem. I look forward to receiving my crate in a couple of weeks.Christa P.
Le client n'a pas laissé de commentaire.Carol R.
Le client n'a pas laissé de commentaire.NORMAN M.
So, after booking a 26ft trailer two weeks in advance and getting cancelled three days in before a move and tight timeframe, thankfully Lorna from the Storage King location was so kind to help us out and give us some tips. I get that people extend their rental, which is what we did Saturday morning to be met with scare tactics and a severely upset employee from Canyon County location. Corporate UHaul is great with customer service but there really should be someone who does quality control checks on independent stores. They will be receiving a review from myself that will reflect the service I received.CHARLES S. | Expérience générale
Le client n'a pas laissé de commentaire.Frank J.
Le client n'a pas laissé de commentaire.Bob D.
Le client n'a pas laissé de commentaire.Kendall N.
Le client n'a pas laissé de commentaire.MARK C.
Excellent service à la clientèleSTEPHEN V.
This was by far the worst experience I've ever had !! I was suppose to lic up my truck at 11 and one hour before they called and said I couldn't pick it up until 3 ! Meanwhile I had hired help waiting at my hiuse charging me by the hour ! The man had no compassion and said he was the boss there and didn't care at all that it was costing me labor hours of three men to sit while they searched for a truck for me ! Then , after I broke down and started crying he found a truck 40 miles away , so I had my son take me up and get the truck ! It was the most unprofessional awful experience of my life ! I have used u haul many times but never again ! When I get unpacked I'm going to blas out what happened on Yelp and write the bbb to let them know of the rude behavior and awful business practices they displayed .i want a refund for my labor hours that were wasted while we drove all over LA looking for a truck and I made this reservation a month agoElizabeth M.
Le client n'a pas laissé de commentaire.FRANK J.
Why am I getting a survey. I have not used your services for about 5 years now.BENITO F JR Y.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.Grace L.
Keep up the good work.Luis F.
Le client n'a pas laissé de commentaire.James P.
We utilized the U-Box moving option shipping a (2) bedroom Apartment load from LA to Detroit. A coordinated job well done by U-haul locations in LA and Rochester Hills, MI. U-haul contacts were professional and courteous. The scheduled delivery and pick-up dates were realistic and right on time as originally indicated in our contract. U-box contents were delivered undamaged. No dollar extras charged for the rental. Both locations earned the 5 star rating. Only suggestion would be to call customer at least (2) hours ahead of delivery and pick-up times. Would utilize U-haul again if another move situation like this comes again. Tom.thomas M.
Great experience! Very efficient and super helpful! We picked up the trailer without a problem! Very pleased with the experience!Richard A.
Le client n'a pas laissé de commentaire.ALEJANDRA C.
Everything was good until I arrived to drop off. I arrived at 4:50 and my drop off time was 4:45. When I arrived a trailer was being hooked up for rental so I waited my turn and when the rep from uhaul walked over he sarcastically said: â€œlast minute huh?â€ And from the point on had a shit attitude.ERIC T.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.GAYLA J.
The check in process took a long time. I walked into the building at 9:45 and didn't drive out until 10:15. There were only three people ahead of me, but by the time I checked out, the line was out the door. They definitely need more help at this location for busier times. Also would suggest having someone other than the front desk people to assist customers with supplies and questions.Krystal E.
Le client n'a pas laissé de commentaire.Jeremy F.
Le client n'a pas laissé de commentaire.ARTURO G.
Le client n'a pas laissé de commentaire.Bradley D.
Le client n'a pas laissé de commentaire.Lindsey D.
Great servicePEYTON K.
On line say I can pick up at 7:00 am But the store hours are 9:00 to 5:00 And than sunday 4/17/21 I didn't get my rental till 11:20 am when I supost to get it at 7:00 am So I m not happy ay all Thnksjuan V.
Nothing. The sales representative that helped us was awesome and very professional.BRIAN C.
Le client n'a pas laissé de commentaire.Steve G.
Very good experience. Will continue using!Edward V.
Le client n'a pas laissé de commentaire.Alejandro K.
Le client n'a pas laissé de commentaire.Lorena O. | Expérience générale
After reserving a truck , when I went to pick up, they did not have any trucks. I had no choice but to get another truck from another location, costing twice the amount originally quoted. I filed an objection and I will demand that charge be adjusted.I expect company rep to contact me.MANUEL R.
Very disappointed that I had to drive more then an hour to pick-up equipment, I find that unacceptable, especially from a company that has been around for so long! Please hire semis to return your equipment back to California, very frustrating to backtrack more then an hour to pickup equipment!francosco javier S.
Le client n'a pas laissé de commentaire.James C.
I was unhappy when I originally rented the truck to use from Acton, CA and was willing to pay 1,19 $ a mile only to be called and told that I would have to rent the truck from Palmdale another 20 miles away each way. I wound up going to Canyon Country as the truck was too small so it worked out ok. But lot of stress to get thereVICTORIA T.
Hard to get into gearCARROL U.
Le client n'a pas laissé de commentaire.william J.
Le client n'a pas laissé de commentaire.MELVIN ARTHUR S.
Le client n'a pas laissé de commentaire.Phil D.
Great team always helpfulRICHARD C.
Le client n'a pas laissé de commentaire.RONALD B.
Very clean and good customer serviceBRYAN B.
Le client n'a pas laissé de commentaire.KURIAN M.
Le client n'a pas laissé de commentaire.MARTINA C.
Amazing help from the person who helped return the dollie! He was extra caring and personable. He showed a lot of care and interest in service! I will definitely recommend this location over the others I've been to. Thank you for the supportLARA M.
Texting a link and requesting the customer scan their license and then the link does not upload is a pain. Customer service at check in was blah, not good and not bad just not there.KELLEY N.
We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional 140,00 $ for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn't show up, we can't put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092jan g. | Premières impressions
Absolutely the worst moving experience possible. I do not recommend UBox for people with homes or furniture and electronics of value. Uhaul denies all damage claims. When you provide your credit card you agree to all charges, which means Uhaul will apply charges you did not agree to without your approval. I have been overcharged by 12 000 $. I filed a BBB complaint spent hours on the phone, and am still waiting for resolution from this branch. Stay away!!!Shaunna C.
Le client n'a pas laissé de commentaire.chad K.
Le client n'a pas laissé de commentaire.LOIC C.
Le client n'a pas laissé de commentaire.MIHRAN H. | Expérience générale
Le client n'a pas laissé de commentaire.ADRIAN G.
using the app to book and pick up truck was easy, but upon returning the truck, the employee was smoking a cigarette while assisting me, who does this?! his name was Zecharias, disgusting and VERY unprofessional!!angelo V.
Sign that reads drop off locationDaniel C.
Have someone come to meet when dropping off the trailer, rather than trying to find someone to assist.JOHN LESLIE H.
Le client n'a pas laissé de commentaire.Tamia K.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.LARRY H.
Manager was rude. Gas at the beginning was a little bit over half a tank. When I returned the truck with the same amount of gas, I was told that needed more gas and charge me 22 dollars extra. Be carful with this place. Take your own picture at for the gas you get or they will try to rip you uff.JOSE A.
Excellent serviceGERARDO E.
Empty gas tank and bad parking location when I picked up my truck, It was so close to other trucks I almost hit another one. Also Uhaul's online truck pickup and return process is too long and complex. Needs to be simplified as picking up and returning a truck takes 15-20 mins with all the questions and pictures requests.HERLIN M.
The A/C did not work, no cold air blew only hot air.DAVID E.
I loved our intake guy : zach something, he was amazing and friendly.LISA P.
So easy and convenientWilliam T.
Le client n'a pas laissé de commentaire.KIM T.
Nothing that I can think of, very smooth operationLarry M.
Le client n'a pas laissé de commentaire.DANIEL O.
Le client n'a pas laissé de commentaire.MARK M.
Check in and out was easy and quick. Impressed with cleanliness and quality of truck. Only peeve I might have, not sure you can do anything about. I followed all directions on registration, uploaded my driver's license and was all set for a clean and easy check-in. However, had to wait in line while the people in front of me who had reserved a vehicle online had to be walked thru each step because they didn't bother with completing their own online registrations.ANNETTE J.
This is a very bad service. We took a car in the city of Santa Clarita to move to another city. Distance 200 miles. The manager told us that we have to pay for 400 miles and return the car back to the city of Santa Clarita. It was very uncomfortable for us. We didn't have to go back to the city of Santa Clarita. The manager said that this is a company politician. We were forced to pay a hundred times more than necessary and still returned back to the city of Santa Clarita to return the car. It was very inconvenient and difficult and expensive. We will no longer use the services of this company.OLEG G.
They were very friendly, helpful, and shared with me how I could drop off after hours, which was very convenient for me. Merci.SHANE M.
My belongs were kept in great condition!!larisha d. | Expérience générale
The African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job sheROBERTA U. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer G. | Premières impressions
Federico has helped me for years. He's one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.uriel a. | Expérience générale
Le client n'a pas laissé de commentaire.Nadine Y. | Expérience générale
Le client n'a pas laissé de commentaire.Ramon D. | Expérience générale
Le client n'a pas laissé de commentaire.Carl C. | Expérience générale
Le client n'a pas laissé de commentaire.Lorena O. | Premières impressions
Le client n'a pas laissé de commentaire.Derek L. | Expérience générale
Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for 100 $. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.jeannette c w. | Expérience générale
Le client n'a pas laissé de commentaire.Luis V. | Online Move In
Le client n'a pas laissé de commentaire.Karen E. | Premières impressions
I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.Stephen B. | Premières impressions
Le client n'a pas laissé de commentaire.brian p. | Premières impressions
Le client n'a pas laissé de commentaire.Gina S. | Expérience générale
Excellent facility, excellent staff.wayne M. | Expérience générale
When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a 20 $gas charge.. It is a real shame that U-Haul would, trade customer loyalty for 20 $but that was you decision. Unless forced, I will not be back.John S. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin S. | Online Move In
Le client n'a pas laissé de commentaire.LYNDELL A. | Expérience générale
Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.TIM G. | Expérience générale
Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn't my own.Timothy C. | Premières impressions
All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.Thomas K. | Premières impressions
We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a 20 $late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.Kevin M. | Expérience générale
Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymoreBryan V. | Expérience générale
Traci, and Freddy are great. Super accommodatingTYSON SHAWN A. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan V. | Premières impressions
Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.Scott A. | Expérience générale
The staff was amazing! They were friendly and really took the time to answer all the question that I had.Luis W. | Premières impressions
Le client n'a pas laissé de commentaire.JULIE T. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip P. | Premières impressions
Le client n'a pas laissé de commentaire.Rose u. | Expérience générale
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Nice storage facility but a little pricey.PAMELA K. | Expérience générale
Everything went very smoothlyRose u. | Premières impressions
The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, DeborahDeborah S. | Premières impressions
My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.Heidi M. | Expérience générale
A water fountain out at the storage units would be great. The staff is friendly and helpful.anton c. | Premières impressions
Great serviceCarlos J. | Premières impressions
Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.Adam D. | Expérience générale
Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!Jonathan G. | Premières impressions
Your employee was very nice, friendly, and helpful.CAROLYN J. | Premières impressions
Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.Iona D. | Expérience générale
Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.Richard D. | Expérience générale
I absolutely will miss the staff here. They were amazing and always the nicest when needing help!NICOLE H. | Expérience générale
Works wellFedor N. | Expérience générale
Excellent serviceFarhad b. | Premières impressions
The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....JOSE C. | Premières impressions
Very nice employees and staff made sure i had everything i needed.Cynthia C. | Premières impressions
Over charged no convienence of space or hours and always and issue with mngmntTERRY K. | Expérience générale
Guys did great job getting me in and out!Brent H. | Premières impressions
Great job communicating!Brent H. | Expérience générale
Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.Matthew P. | Expérience générale
So happy with my experience. Fast,efficient and great price! Merci.Monica C. | Premières impressions
Great service. Driver was punctual and friendly.JAVIER C. | Expérience générale
I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.Anne K. | Expérience générale
All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Excellent service à la clientèleRICHARD L. | Expérience générale
Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.delores o. | Expérience générale
I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..Terrance T. | Premières impressions
Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.Marcel C. | Expérience générale
I will never use uhaul again. Uhaul owes me 99 $+75 $and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rudeSandra D. | Expérience générale
I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.Amrita G. | Expérience générale
Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.arthur k. | Expérience générale
Hours don't match with what is online. Could use an update. :)kate m. | Expérience générale
Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.Nils G. | Expérience générale
Great serviceRobert S. | Expérience générale
U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.Jen T. | Expérience générale
Thanks for your help!Larry Charles B. | Expérience générale
Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.Lynette S. | Expérience générale
I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpfulDonna B. | Expérience générale
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.Frank G. | Expérience générale
Everyone was helpful and friendly. No problems in the 4 years I used the facility.LAURIE P. | Expérience générale
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