Customer Reviews for U-Haul Moving & Storage of Canyon Country

8 723 évaluations

27150 Sierra Hwy   Canyon Country, CA 91351
(14 N Hwy Off Ramp)

(661) 251-4444

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(661) 251-4444

27150 Sierra Hwy
Canyon Country, CA 91351
(14 N Hwy Off Ramp)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Freddy and his crew were very thorough and helpful. I plan on renting more equipment soon.

JOHN G. 
Évaluation :
5

Was promised a recent for the rental and never got one. I will need to call and request one.

Charles H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

YOUNG S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AJITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Fast friendly and great product

GINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
2

Horrible service. Trying to call the office.always being transferred to call center. Call center called 3 times always got different response to my issue. Never knew if it was handled and couldn't talk to mang at the canyon country location because they always had calls being forwarded. Call center put in messages for them to call or email by end of day 2 times. That never happened. Had to wait to access box because no one forklift cert. Until afternoon. Made me wait because of loading a truck or unloading. Many problems with the system. Overall need to train call center people better and office peeps need to be better and following up on call center calls emails phone calls. I would think long and hard before using this service again.

Staci W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

The process to book, receive the vehicle and return were all awesome!

MARIA L. 
Évaluation :
5

Car hauler did not have any brakes, no brake fluid

BRIAN S. 
Évaluation :
5

Trailer interior was clean but exterior was quite dirty. Could have used a quick wash.

KENNETH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
5

Very friendly and patient staff. Answered all of my concerns and made the experience very smooth and enjoyable

LEANDRO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
4

The mobile check-in on my phone worked very well and saved a ton of time

Philip S. 
Évaluation :
1

Make sure you keep the right time as scheduled on my email showed a different time than the computer system at the location, So I did not get my vehicle on time and it threw off my whole moving experience

RODOLFO R. 
Évaluation :
3

Clean the vehicles and make sure general maintenance is done. With COVID, they do not clean nor satantize the vehicles. Would not recommend

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUTH A. 
Évaluation :
5

Maybe less furniture pads..or at least the ability to have the extras picked up.

Elizabeth B. 
Évaluation :
5

No information was provided about features of the trailer e.g. how to flip down the side to access the car door (of the vehicle being towed), or how to (easily) tighten and loosen the straps holding the front wheels in place. That would have been useful (only discovered this info from a friend after we arrived at our destination). Otherwise, we love this U-Haul location and the people that work there are great.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKETIA F.  |  Premières impressions 
Évaluation :
5

Staff is great

FELIPE P. 
Évaluation :
5

Everyone was very helpful

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONGXIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH T. 
Évaluation :
5

I use this location for all my needs and have always had a great experience

MECHELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR S. 
Évaluation :
5

The young Asian gentleman helped me out through my rental process and helped me through my return! Very professional and friendly! Will definitely recommend all my friends to come try out this store. I think his name was Nathan?

JOSE E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren M. 
Évaluation :
5

Dispatch little faster on the counter.

PEDRO D. 
Évaluation :
3

Took forever to get the trailer. Waited in line almost 30 minutes.

AARON F. 
Évaluation :
5

The Staff was great and especially the manager Freddie. I used the storage unit for over three years and Freddie lived up to all the agreements that we agreed upon the day I rented the storage space. I renting an inside temperature controlled unit. All the items remained clean, safe and in original condition. Highly Recommend!

Kenneth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAREN T. 
Évaluation :
5

I have used this uhual location for at least 20+ years and every time has been easy and professional. Highly recommend them.

RICHARD F. 
Évaluation :
4

It was good. No complaints

Ani P. 
Évaluation :
4

What has happened to the customer service? I've always been happy to see U-Haul rentals, however today when rented I had to do the virtual check-in process. I did not know how to find the truck has no one told me to look on the picture of the front of it for the number to match it up to where it was parked. Furthermore I have carpal tunnel and I'm really sick of companies forcing us to do the work that employees should be doing. Please bring back customer service with real people and stop driving everyone online or through a device started

GALA C. 
Évaluation :
4

The truck smelled so strongly of stale tobacco smoke it was almost unbearable.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

The truck that I rented had NO AC

DAVID T. 
Évaluation :
5

Great speedy service. Thanks for answering all my questions

JULIO M. 
Évaluation :
5

We were so happy with our entire experience with U Haul, great service and great running trucks!! I'd use them again

Jack L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
4

The truck drivers are all women and they are excellent.... The phone staff were very nice and respectful. Although when we call, we have to wait a long time before we get somebody, sometimes for hours....I know it is a busy time and a lot of people are moving, so I just bear with it....other than that, I would be back if we needed to store stuff again.

luci H. 
Évaluation :
2

Went to extend my rental and they could not find my contract? They wanted me to contact where I rented it from and ask them for an extension? So I had to drop it off and come back in the morning to re-rent the same trailer. Then to add insult to injury, I got about two miles away and heard a slamming noise coming from the trailer. They had forgotten to latch the loading gate! I'm just glad it did not drop open and hit someone's car!!

PHILLIP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse henry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel P. 
Évaluation :
5

It was great and I had to extend the time. They handled it with a phone call.

CHARLES S. 
Évaluation :
5

Very friendly staff

GLENN P. 
Évaluation :
5

I see no flaws here! Great service and equipment

EDMUND W. 
Évaluation :
5

The hitch and bal needed lubrication. A little grease would help. Also the straps for the tires were showing wear and needed some attention.

KENNITH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGOIRE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Self check in would be best

VICTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin K. 
Évaluation :
4

My only request would be when checking out with associate that they would inform customer on return process. Upon our return we just parked and went inside. However, all we needed to do was pull up to the side pavillion and be check outside. When parked and went inside we lost our place in line because I was not informed on return process.

MONICA P. 
Évaluation :
5

Merci.

Brian G. 
Évaluation :
5

Everything was just fine. I was able to secure the reservation by phone and finished up everything else online. It was mildly time-consuming between the online process and actually picking up the truck in person. But dropping it off with simple and easy with everything else being finalized through email and texts. Overall a good experience.

Craig R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND N. 
Évaluation :
5

Very professional employees, they care about the customers and they make sure they give out good customer service. Thank you U-Haul employees

MONICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel J. 
Évaluation :
5

Kind and swift service, from receiving staff to personnel in the office.

Henry H. 
Évaluation :
2

U-Haul app is slow and confusing. No A/C in lobby. Not enough staff on hand.

DAVID W. 
Évaluation :
2

I have rented multiple times, always setting up online and the process is ridiculously slow, upon arrival. Wait in line, and then wait for a trailer hook up. Every time, I have to back in at least twice, asking when I will get hooked up. Today took 35 before I could roll out. Going to start renting trailers from Home Depot, when I can, because my time is worth it.

STEVEN F. 
Évaluation :
5

these guys were great and I would come back to this location again for my next move .

WESLEY B. 
Évaluation :
5

Great service from everyone I encountered. Made what could be a stressful day totally easy!

Lisa E. 
Évaluation :
4

Checkout was quick, easy and very fair. Liked the loacation and service

TUNG B. 
Évaluation :
1

Waited almost 2 hours to find my u boxes. Terrible service

Karla M. 
Évaluation :
5

The windshields should be cleaned inside and out to provide for a clear view of the road.

Mark S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abby M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

We first ordered on line to pick up in Stevenson Ranch location, but when we got there (on time). There was no truck available and after some discussion, the owner of the garage he called Uhaul for instructions of what to do and we were directed to the Sierra Hwy location. It was a little inconvenient due to time constraints, but worked out overall.

MICHELLE S. 
Évaluation :
5

Excellent

Matthew C. 
Évaluation :
5

Just give the great service the you gave me.

TIMOTHY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REEM Y. 
Évaluation :
5

Just keep offering professional and respectful service.

Christopher P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA L. 
Évaluation :
4

The truck itself was fine and in good condition. However, the process picking up the truck was not. I had a reservation for a mobile pick up and when I arrived before operating hours the mobile pick up was not working on the app. It was saying I was there for in person pick up and I had to wait until the store opened. I tried calling customer service and waited on hold for over 45 minutes and still no one picked up. Finally an associate came out and was able to manually switch something in the system so I could use my phone to pick up. But then the key code given would not work and we couldn't get the keys out of the lock box. Thankfully the associate was able to give another key that worked. It was a lot of wasted time.

Christina D. 
Évaluation :
2

your front customer service rep, was very rude and i couldn't understand him very well, due to him speaking too fast.. no matter how the situation is customer service representatives should not be rude, and have patience.

KATHERINE L. 
Évaluation :
5

Friendly, skilled people.

STEVEN W. 
Évaluation :
2

The live people were fine, especially Dylan Mccarty at final check in. But your technology and communication to the staff about the tech is horrible. Was to pick up a truck at 7am prior to opening. My registraton AND U-Haul.com confirmed this. Registered, formed account, and pre-filled out all applicable items. Get there 7am? Site says I must pick up when store opens at 9. Luckily, some poor woman was there early to check me out personally. Tech failed.

JORDAN C. 
Évaluation :
5

Great customer service!

Christopher P. 
Évaluation :
3

Fuel refilling guide was unclear. I ended up spending 15 $more in gas than necessary because I couldn't understand your diagram. Very frustrating, but otherwise a positive experience

KEVIN A. 
Évaluation :
5

Your staff is the best!

KATHLEEN R. 
Évaluation :
3

More training in customer support services both front desk and at the return bay.

JOHNDEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA H. 
Évaluation :
1

They didn't have the truck we reserved available, even though we called and confirmed the day before and paid full fee. we ended up getting a different truck than what we booked, which caused lots of inconvenience and hassle

Prasanna S. 
Évaluation :
2

Uhaul in general has given me terrible customer service. Most the employees did their best but the policies in place are shamefully bad. Most seemed to have no clue what they were doing. The 2 guys who helped me at the end of the day were very good but I can't remember their names. All others gave wrong info wich cause a lot of problems for my time sensitive day.

chirs H. 
Évaluation :
1

I rent U haul a lot of times in 9 years. This time is my worst one. Firstly, I rent one way trip but next day one guys call me said you guys can't offer me one way trip because my radius not over 100 miles. I moved from Santa Clarita to Rowland Heights round trip took 131 miles and 3 and half hours. The guys told me only can offer me local service which mean I have to return to same location. Secondly, after I agreed local service. He changed my pick up location. In the beginning, I booked pick up from 25333 Railroad Ave Santa Clarita, CA 91350 but he changed to 27150 SIERRA HWY CANYON COUNTRY,CA 91351. Original location is cross the street from my apartment but new location I have to drove 15 mins to pick up the truck. Third, I reserved 7AM pick up the truck and I arrived at 650AM. I used mobile check in and pick up the key. I thought everything is fine but when I tried to get the key, the most terrible thing happen, the combination that provided is incorrect, I can't open fucking damn lock. System asked me to called customer service, guess what no one answer til 730AM. I found the lady who work at the shop, she tried to helped me to opened the lock but she also can't , another guys also can't. Both of them tried to help me switch the truck or found the spare keys but they told me they don't have access to help me and told me I had to wait til 830AM or 9AM and someone will show to help me. Finally, I got the truck til 850AM but they didn't give me furniture dolly. This time from the beginning til the end, whole experience are total fuck and worst. They only told me they can extend the return time to me. I don't want any fucking extra time. I have my own schedule for this time moving but everything are go wrong since the beginning. It is really feel terrible and mistrust.

YU-CHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

It was a pleasure doing business with you.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARINA K. 
Évaluation :
4

On hold time for calls was over 30 mins each of the three times I called. Frustrating when my issue could not be addressed on line.

Linda C.  |  Expérience générale 
Évaluation :
3

Accessing the gate was often a challenge due to various crates/trailers/trucks etc being obstacles. In some cases this also impeded access to the building itself. The sloping ramps (loading and off-loading) were a deal-killer. I am quite relieved to not have to deal with that again

Dan W.  |  Expérience générale 
Évaluation :
5

Too expensive!

CAROLAN L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ray G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C.  |  Expérience générale 
Évaluation :
3

The time I called it was great service. I don't know why when my husband called they said there was none available. But I'm the end it was great.

Linda L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise S.  |  Premières impressions 
Évaluation :
1

So, after booking a 26ft trailer two weeks in advance and getting cancelled three days in before a move and tight timeframe, thankfully Lorna from the Storage King location was so kind to help us out and give us some tips. I get that people extend their rental, which is what we did Saturday morning to be met with scare tactics and a severely upset employee from Canyon County location. Corporate UHaul is great with customer service but there really should be someone who does quality control checks on independent stores. They will be receiving a review from myself that will reflect the service I received.

CHARLES S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena O.  |  Expérience générale 
Évaluation :
5

We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional 140,00 $ for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn't show up, we can't put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092

jan g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIHRAN H.  |  Expérience générale 
Évaluation :
5

My belongs were kept in great condition!!

larisha d.  |  Expérience générale 
Évaluation :
2

The African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job she

ROBERTA U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G.  |  Premières impressions 
Évaluation :
5

Federico has helped me for years. He's one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.

uriel a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek L.  |  Expérience générale 
Évaluation :
5

Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for 100 $. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.

jeannette c w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E.  |  Premières impressions 
Évaluation :
3

I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.

Stephen B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina S.  |  Expérience générale 
Évaluation :
5

Excellent facility, excellent staff.

wayne M.  |  Expérience générale 
Évaluation :
1

When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a 20 $gas charge.. It is a real shame that U-Haul would, trade customer loyalty for 20 $but that was you decision. Unless forced, I will not be back.

John S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNDELL A.  |  Expérience générale 
Évaluation :
3

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn't my own.

Timothy C.  |  Premières impressions 
Évaluation :
5

All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Thomas K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip P.  |  Premières impressions 
Évaluation :
5

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Deborah S.  |  Premières impressions 
Évaluation :
5

Your employee was very nice, friendly, and helpful.

CAROLYN J.  |  Premières impressions 
Évaluation :
5

Excellent service

Farhad b.  |  Premières impressions 
Évaluation :
5

So happy with my experience. Fast,efficient and great price! Merci.

Monica C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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