All staff were professional, friendly, efficient and incredibly helpful. Every single one. Great location and great service. Top notch equipment as well.BREEANNA E.
Customer Reviews for U-Haul Moving & Storage of Canyon Country
Pour nous contacter
Canyon Country, CA 91351
(14 N Hwy Off Ramp)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Dave was great. Excellent service. Everything went well with the truck.Britton H.
The time I called it was great service. I don't know why when my husband called they said there was none available. But I'm the end it was great.Linda L. | Premières impressions
Keep up the good customer service.Rick H.
Le client n'a pas laissé de commentaire.DANIEL S.
Make sure and check fuel gauges when vehicle is being returned, because I took a video of.the fuel gauge before I left your facility, when I returned your truck I had.more fuel than I had, I explained that to the person who received my vehicle and.he ignored my comment, and I was charged for extra fuel instead of getting credit or reimbursed, I am not a happy costumer, thank you anyways cuz I. Have always used Uhaul for many many years ðŸ˜¡ðŸ˜¡Alfredo J.
Le client n'a pas laissé de commentaire.HUGO S.
Le client n'a pas laissé de commentaire.Barbara D.
Le client n'a pas laissé de commentaire.EDWARDO A.
Le client n'a pas laissé de commentaire.Joseph S.
Returning the vehicle was a snap. Just turned over the keys to one of the outdoor attendants and he checked the vehicle. He said the rest of the details would be emailed to me. Wish the check in process has been as easy check out.Timothy B.
The customer service is excellent, the lady who processed my order, explained the insurance options and any other equipment I might need for my job.MICHAEL G.
Le client n'a pas laissé de commentaire.ROBERT D.
Great experience!Ron W.
Le client n'a pas laissé de commentaire.ENRIQUE R.
Traci Roberts did an outstanding job listening to my needs and helping me select the right equipment and accessories. You would be fortunate to have more employees like her...a great asset... very promotable.JAMES C.
Le client n'a pas laissé de commentaire.Linda C. | Premières impressions
Le client n'a pas laissé de commentaire.Maria C.
Le client n'a pas laissé de commentaire.silva S.
Le client n'a pas laissé de commentaire.Carol J.
Le client n'a pas laissé de commentaire.PEDRO G.
Nothing! Staff was great , equipment was clean and ready and we were in and out in 1-0-15 minutes! We did everything on line ahead of time and the staff could not have been more pleasant! Thanks for making a difficult day easier to bare.Lisa S.
Thanks to all the staff. Everyone was great ðŸ¤—MYRIAM V.
It isn't the individual's fault that work at the Uhaul,but systematically someone gets thrown under the bus. I very much needed to gain access to a rental truck earlier which is what I was scheduled to pickup. Whoever called me to schedule a 7 am pick up and assigned me a truck without 24/7 access really messed up me and the support I had from 4 people. It's understood that I needed to set up 24/7 on my phone,but I wasn't even assigned a 24/7 truck in addition to whoever called to schedule me, not taking intoaccount that I would need that. I was offered 50 dollars for a 300 dollar transaction, made reservations for the truck at least a weekn half in advance to be called and get switched to another location to still have someone not do their job, double check their work and had myself and my 4 relatives waiting for at least 2 hrs. Again,not the location's fault alonePatrice F.
Le client n'a pas laissé de commentaire.GRISEL E.
Le client n'a pas laissé de commentaire.IAN W.
Outstanding customer service and understanding. Courteous and professional staff. Well done U-haul.EDWARD M.
the tire on the rear of the passenger side was low.The lady working behind the counter who seen us originally wasn't helpful at all and had an attitude, just saying, don't know what her deal was but the lady who seen to us after her was more than helpful and we were on our way.Rebecca C.
Le client n'a pas laissé de commentaire.SHIRLEY G.
Great experience. The whole process was easy.LOUIS K.
Your employees where great and helpful. I have no problems with that part. What I have a problem with is the smart phone aspect. I am not a fan of smart phones and being forced to use them was not to my liking. What is wrong with pen and paper and then if you want to upload the application so you dont have to file it, in my view would have been better. Then I would have given you an outstanding overall.DAVID L.
Le client n'a pas laissé de commentaire.RAMON T.
Le client n'a pas laissé de commentaire.MIDDEL S.
Everyone was courteous and prompt!MARIANNE D.
Easy check in and return. Friendly and knowledgeable staff. Clean store.Racquel L.
I would suggest that they update the tire pressure message . Other than that it was great and easy .JAIDE M.
Le client n'a pas laissé de commentaire.Luis A.
Le client n'a pas laissé de commentaire.DANIEL W.
The Monday morning return was a bit difficult . You most likely have a lot of customers returning equipment from the weekend , a long weekend . If you are familiar with this location the driveway entrance is off a very busy street . There was multiple people trying to return equipment . Having a 40' semi trailer drop off containers, was not the best time. !!Gary F.
They mess up your reservation.LAITH N.
Yeah U-Haul this is A repeat customer but I think being a military retired Marine that you should give a 15 % discount to the military because you're a huge organizations and you wouldn't even miss that coming out of your accountROBERT K.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.david D.
Again customer service at this location SUCKED! Apparently the location was already closed, although the doors were open snd personnel meandering the property, jawjacking with each other. They saw me standing there, but ignored me for the most part except to tell me they were closed and I had to check in online. At the end of the check in, it said to put key in drop box. So I walked around the check in area, finally finding it over where the open bay doors were. When I said they should put a sign up to where the key drop is, he laughed and made some comment about having to put up more signs. I left after a long day irritated at their attitude. They had plenty of time to chat amongst themselves, all while just pointing at the online checkin and walking away. It felt as if they couldn't care less about me, why should I bother to give this company my business? He could have taken a few minutes out of his personal conversation and walked me through the check in process, making the customer feel more at ease. While U-Haul is a big company, it's not the only one out there.Jeffrey J.
I think customer service is very good, but when lines inside are long, more than 1 associate is needed to get people in and out quickly.James N.
Our van was very dirty. There were many hardened bugs on the outside of the windshield and a dirty film on the inside of the windshield. There were crumbs on the inside seat area.MARTINA T.
Excellent customer service ... Will continue coming to this location for all my moving/towing needsAUGUSTO O.
I rented a trailer and was found to be dirty. The yard staff was amazing and found me another trailer immediately. They made no excuse and handled the situation professionally. Upon retiring the trailer another staff member also was helpful and great to deal with. Great staff great service experience.ANDREW L.
Le client n'a pas laissé de commentaire.arnold D.
Le client n'a pas laissé de commentaire.Demond S.
Le client n'a pas laissé de commentaire.ROMMEL R.
Le client n'a pas laissé de commentaire.gilberto U.
Le client n'a pas laissé de commentaire.HOLTON R.
Send me email to Jimmyvaldes2@gmail.comJAMES V.
I was half hour late and had to pay for a second day. Messed upAdrian F.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Daniel V.
Easy as pie drop off!! Very friendly staffRonald V.
Le client n'a pas laissé de commentaire.WALTER S.
Le client n'a pas laissé de commentaire.MARGARET S.
I had a reservation for a 26 foot truck and did the advanced check in on line several days before my pick up date. When I got to U Haul to pick up the truck, there was a long line so I got in line. Once I got in the building, I assumed I was in the right line. I noticed there was another line that was much shorter but I had no idea what it was for. It was obvious that all customers were not sure what line to be in. There were no signs and no U Haul employees were providing any guidance. By chance I overheard another customer if you had a reservation you should go to the shorter line. It took me 45 minutes to get the truck which impacted my plans. I was frustrated so were many other customers. I do have to say returning the truck was a breeze because one of your employees helped me to returned the truck which took about 10 minutes.Tomas L.
Asst. Manager was not helpful in any way. We showed up with a reservation to find that the equipment was not there. The gentleman who helped us did the best he could without the help of his supervisor. We had to call other locations to check the availability of the equipment we wanted. We ended having to rent a one-way truck instead of a trailer that cost 2x the amount we were expecting.KYLER I.
Le client n'a pas laissé de commentaire.EMILYCARMEL B.
You need better customer service at this location. This location needs to get organized. The truck I was given smelled like urine and I had to clean the windshield myself.Jose P.
Le client n'a pas laissé de commentaire.JULIO J.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.Gumaro R.
Next time READ the Notes regarding the extra miles one was given by the pick up location instead of just charging a mileage overage.LIBRADO R.
I rented a motorcycle trailer. It was in brand new condition and worked perfectly. The staff was friendly and got me out quickly. I did the online return before they opened and that was great !! Overall, it was awesome !!EUGENE W.
I made a reservation a couple of weeks before I needed the truck. When I showed up to pick up the truck they told me it wasn't available so I couldn't take it, the previous customer hadn't returned it. I don't know what's the point of making a reservation since it doesn't guarantee a truck. I had to take a much smaller truck and make two trips to finish moving my stuff.JORGE Q.
Le client n'a pas laissé de commentaire.Angelica G.
Worst experience renting a truck. I placed order for CA the order went to Arkansas. Then they change my pick up location an drop off to a location 10 miles away difference. Then the morning I pickup up the truck they change the order to a smaller truck. Have no faith in U-Haul after this.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.JENNA M.
I only interacted with 2 employees, Haley, who helped me at pickup, and the gentleman who took my return but I didn't catch his name. Both were amazingly helpful, kind, and laughed at all the dumb moving jokes I'm sure they've heard a million times. I'll definitely be back to this location for the customer service alone.Todd J.
Le client n'a pas laissé de commentaire.Louise S. | Premières impressions
I got charged for a missing spare tire that was never there to begin with. I was told I'd receive a call regarding this supposed missing tire and instead I just got charged almost 500 $. This place is a scam.DEREK D.
Busy site, but efficient. Clerks are helpful. Store had all supplies I needed. Reservation was quick. Pick-up was quick. Return was quick. Truck was ready to go and performed well. Renting and returning the truck was the least stressful part of a very stressful day.PETER B.
Le client n'a pas laissé de commentaire.DAVID T.
Great service, friendly, competent.JAMES H.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.LINDA K.
The person working there was not friendly and helpful. I even found her rude.Victor S.
was perfect, professional, and courteousALLAN J.
need more customer service reps on site waited awhile in linemary G.
Everyone was very friendly there made it a very easy process.DANIEL T.
Ramp is to short..makes it hard to go up and down with heavy itemsCHRISTEN H.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Shirley G.
Great service, great equipment.GEORGE L.
Le client n'a pas laissé de commentaire.Peter S.
Good people.david F.
Le client n'a pas laissé de commentaire.JOSEPH L.
More employees..took over an hour to get my trailer that I had reservedSTEVEN N.
Tire maintenance was onGONZALO T.
The move was successful. The cost was the best we could find. The oppose on both ends were great to work with. None of the non local services worked. I never reached a service rep on 4 calls and oner 1,5 hours on hold. The web site never worked in several tries. I could establish an account but not see the shipment details, status or enter delivery instructions.Paul M.
Le client n'a pas laissé de commentaire.JACK N.
Overall a great experience and I would recommend it to people looking to move. Beyond pleased that everything was unmoved...not one thing broken or damaged. Only hiccup was boxes were scheduled for pick up on the 28th - received a call on the 26th that boxes needed pickup on the 27th... not even 24hrs notice. Told they would arrive a day earlier (14th vs 15th) ... but didn't arrive a day earlier.Racheal L.
Le client n'a pas laissé de commentaire.NORMA M.
Le client n'a pas laissé de commentaire.ANDRANIK A.
I have always had the truck pulled out of the super tight parking space and let me get in the truck without tight parking impairing my 80 year old dad and my service dog to be able to climb into the truck. I am not sure how they expect us to walk around truck to check for damages in these tight parking places. They were all friendly and helpful.KELLY G.
Tracey had command of this place and made sure our first U-haul experience was great. There was a slight delay with getting us our truck, but Tracey was quick to act and found us what we needed so we could be on our way. Will definitely be back!MARTHA B.
Le client n'a pas laissé de commentaire.Jennifer C.
So, after booking a 26ft trailer two weeks in advance and getting cancelled three days in before a move and tight timeframe, thankfully Lorna from the Storage King location was so kind to help us out and give us some tips. I get that people extend their rental, which is what we did Saturday morning to be met with scare tactics and a severely upset employee from Canyon County location. Corporate UHaul is great with customer service but there really should be someone who does quality control checks on independent stores. They will be receiving a review from myself that will reflect the service I received.CHARLES S. | Expérience générale
Le client n'a pas laissé de commentaire.Lorena O. | Expérience générale
We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional 140,00 $ for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn't show up, we can't put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092jan g. | Premières impressions
Le client n'a pas laissé de commentaire.MIHRAN H. | Expérience générale
My belongs were kept in great condition!!larisha d. | Expérience générale
The African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job sheROBERTA U. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer G. | Premières impressions
Federico has helped me for years. He's one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.uriel a. | Expérience générale
Le client n'a pas laissé de commentaire.Nadine Y. | Expérience générale
Le client n'a pas laissé de commentaire.Ramon D. | Expérience générale
Le client n'a pas laissé de commentaire.Carl C. | Expérience générale
Le client n'a pas laissé de commentaire.Lorena O. | Premières impressions
Le client n'a pas laissé de commentaire.Derek L. | Expérience générale
Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for 100 $. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.jeannette c w. | Expérience générale
Le client n'a pas laissé de commentaire.Luis V. | Online Move In
Le client n'a pas laissé de commentaire.Karen E. | Premières impressions
I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.Stephen B. | Premières impressions
Le client n'a pas laissé de commentaire.brian p. | Premières impressions
Le client n'a pas laissé de commentaire.Gina S. | Expérience générale
Excellent facility, excellent staff.wayne M. | Expérience générale
When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a 20 $gas charge.. It is a real shame that U-Haul would, trade customer loyalty for 20 $but that was you decision. Unless forced, I will not be back.John S. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin S. | Online Move In
Le client n'a pas laissé de commentaire.LYNDELL A. | Expérience générale
Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.TIM G. | Expérience générale
Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn't my own.Timothy C. | Premières impressions
All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.Thomas K. | Premières impressions
We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a 20 $late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.Kevin M. | Expérience générale
Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymoreBryan V. | Expérience générale
Traci, and Freddy are great. Super accommodatingTYSON SHAWN A. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan V. | Premières impressions
Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.Scott A. | Expérience générale
The staff was amazing! They were friendly and really took the time to answer all the question that I had.Luis W. | Premières impressions
Le client n'a pas laissé de commentaire.JULIE T. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip P. | Premières impressions
Le client n'a pas laissé de commentaire.Rose u. | Expérience générale
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Nice storage facility but a little pricey.PAMELA K. | Expérience générale
Everything went very smoothlyRose u. | Premières impressions
The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, DeborahDeborah S. | Premières impressions
My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.Heidi M. | Expérience générale
A water fountain out at the storage units would be great. The staff is friendly and helpful.anton c. | Premières impressions
Great serviceCarlos J. | Premières impressions
Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.Adam D. | Expérience générale
Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!Jonathan G. | Premières impressions
Your employee was very nice, friendly, and helpful.CAROLYN J. | Premières impressions
Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.Iona D. | Expérience générale
Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.Richard D. | Expérience générale
I absolutely will miss the staff here. They were amazing and always the nicest when needing help!NICOLE H. | Expérience générale
Works wellFedor N. | Expérience générale
Excellent serviceFarhad b. | Premières impressions
The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....JOSE C. | Premières impressions
Very nice employees and staff made sure i had everything i needed.Cynthia C. | Premières impressions
Over charged no convienence of space or hours and always and issue with mngmntTERRY K. | Expérience générale
Guys did great job getting me in and out!Brent H. | Premières impressions
Great job communicating!Brent H. | Expérience générale
Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.Matthew P. | Expérience générale
So happy with my experience. Fast,efficient and great price! Merci.Monica C. | Premières impressions
Great service. Driver was punctual and friendly.JAVIER C. | Expérience générale
I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.Anne K. | Expérience générale
All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Excellent service à la clientèleRICHARD L. | Expérience générale
Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.delores o. | Expérience générale
I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..Terrance T. | Premières impressions
Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.Marcel C. | Expérience générale
I will never use uhaul again. Uhaul owes me 99 $+75 $and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rudeSandra D. | Expérience générale
I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.Amrita G. | Expérience générale
Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.arthur k. | Expérience générale
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